USEFUL INFORMATION

WHAT'S INCLUDED

• Comfortable cabins and Suites equipped with climate control, interactive smart TV, hairdryer, desk, phone, fridge (which can be stocked as a mini-bar) and tea and coffee making facilities

• Tempting cuisine every day throughout your cruise –with five-course à la carte dinners, casual breakfast and lunch, buffets and late-night snacks

• Self-service tea and coffee at selected venues, and afternoon tea with sandwiches and cakes

• Room service

• All evening entertainment, including cabaret shows, live music and dancing

• Use of leisure facilities, including swimming pools, Jacuzzis and Fitness Centre

• A wide choice of on-board activities, talks and demonstrations throughout the day (some additional, optional activities are payable)

• All UK port taxes (where collectable in advance)

• Luggage porterage between your cabin and the drop-off /pick-up point at the cruise terminal

• Flights, when you book one of our fly-cruise holidays

Once on board, everything is priced in sterling, so there is no need to worry about currency fluctuations.

Dress Code

Most evenings on board have a smart casual dress code. However, depending on the length of your cruise, there may be one or more formal evenings. The exact number, including details of any theme nights, will be advised on your cruise ticket. On these occasions, guests wear black tie or a suit, cocktail dresses or smart evening wear.

All our ships have an additional buffet restaurant for more casual dining, where the dress code is more relaxed. We like our evenings to be special and so trainers, t-shirts, shorts and tracksuits are not allowed in the restaurants at this time.

WiFi is available throughout all of our ships. Simply connect to the ship’s WiFi signal, register for the WiFi Portal and choose your desired internet package. This will then be charged directly to your on-board account. For more information, visit our website, or contact Guest Services once on board.

Please be aware that WiFi is subject to service operation and is operated over a satellite connection – this can at times result in speeds much slower than you might experience at home.

Dining Options

Breakfast is usually served in the main and buffet restaurants between 07:30 and 10:30. Lunch is served between 12:00 and 14:00 in the same venues, followed by afternoon tea in the buffet service restaurant between 15:45 and 16:45. In addition, dining at The Poolside is available throughout the day between 10:00 and 19:00.

We have two set dining times in our main restaurants, 6:15pm and 8:30pm. If you choose a Freedom fare, you can choose your preferred dining time and size of table when you make your booking (subject to availability). Guests who choose a Saver fare can select their dining time and size of table for a nominal supplement in advance of cruising, or once on board (subject to availability). You will be allocated a table in the main restaurant for the duration of your cruise and the details will be in your cabin when you arrive.

Each evening, informal open seating is offered in our buffet restaurants, The View on Bolette and Borealis and The Palms Café on Balmoral. Each ship offers two, additional, speciality dining options, Colours and Tastes, and Vasco. A small cover charge applies to our speciality restaurants.

Dietary Requirements

We will do our best to accommodate most dietary requests on board each of our ships. So, vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free diets are all catered for.

For anyone with food allergies or intolerances, you will have the opportunity at the beginning of your cruise to meet with the Maître d’ or Executive Chef to discuss any additional requirements you might have.

We kindly request that you make us aware of any special dietary requests at the time of booking.

To make rewarding our crew on board as straightforward as possible, gratuities (applicable to everyone in your party who is aged 12 or over) will be added to your on-board account. The amount (see our website for suggested amount) is not compulsory and can easily be altered by visiting Guest Services on board.

You are welcome to tip personally if you prefer. We are also pleased to offer the option of pre-paying your gratuities before your cruise. Please ask at the time of booking. Unlike some other companies, we can promise that every last penny is shared between the crew who look after you.