Fold out on the Luxembourgish Red Cross activities in 2016 in english

OVERVIEW O Year

F ACTIVITIE

S

2016

CONTENTS RED CROSS ACTIVITIES IN LUXEMBOURG

08

THE LUXEMBOURG RED CROSS IN ACTION AROUND THE WORLD

10

COMMITTED VOLUNTEERS

13

SUPPORTING THE RED CROSS THROUGH A DONATION

14

GOVERNANCE

15

DEPARTMENTS AND ACTIVITIES

16

Luxembourg Red Cross

Overview of activities 2016

THE LUXEMBOURG RED CROSS IN ACTION IN LUXEMBOURG The mission of the Luxembourg Red Cross is to offer assistance to vulnerable people. Its signature "MĂŤnschen hĂŤllefen" (Helping people) reflects its purpose. The Luxembourg Red Cross is part of the International Red Cross and Red Crescent Movement and adheres to its seven fundamental principles which guide its day-to-day work: Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity, and Universality.

Migrants and Refugees

LISKO

In 2016, Hall 6 of Luxexpo hosted 3,100 people applying for international protection who had arrived in Luxembourg. Eleven facilities have provided shelter for them in the longer term. The Dudelange centre opened on March 1, 2016 with a capacity of 93 beds. Unaccompanied minors are taken care of at the Lily Unden home or the Villa Nia Domo, which was inaugurated in October 2016.

Since it opened in April 2016, LISKO, the centre for integration and social cohesion has helped 1,262 refugees to integrate into Luxembourg society. This new department works in close collaboration with local authorities or the bodies dealing with housing, employment, training or education.

WELCOMING AND ACCOMPANYING REFUGEES

HELPING BENEFICIARIES OF INTERNATIONAL PROTECTION TO INTEGRATE

71%

OF THE PEOPLE GIVEN AID COME FROM THE MIDDLE EAST, MAINLY FROM SYRIA.

"The biggest challenge is to find housing for refugees who are still living in temporary shelters.

It is not at all easy for them to find private accommodation. This is why LISKO assists them with the management of their finances so that they can find a place to rent of their own."

For the past 12 years, the Migrants and Refuge es department has provided shelter and support for people applying for international protection in Luxembourg.

158

Rita Thill, Head of LISKO

UNACCOMPANIED MINORS WERE WELCOMED IN LUXEMBOURG IN 2016.

"Before, I was sharing a room with three people.

Often there was not the calm I needed to be able to do my homework and rarely was there a supervisor with whom I could speak. Here in Strassen, I have my own room. We are young and very well supervised."

4

Matte, a 16-year-old from Afghanistan, who is living at Villa Nia Domo

Red Cross activities in Luxembourg

rnational protection advises a recipient of inte Rita Thill, head of LISKO, urg. mbo Luxe in ect on her integration proj

Overview of activities 2016

Luxembourg Red Cross

Perspectives

MENTORING AND GUIDING YOUTH IN SOCIAL DISTRESS

86 young people wishing to escape from psycho-social difficulties have benefited from integrated housing in one of nine facilities, two of which have opened in 2016 in Wiltz and Beaufort. These young people only leave these facilities when they are judged fit by the educators to manage their life on their own. 38 new residents found shelter within the department and 18 have left. 25 young mothers with children have benefited from the mentoring provided by this service.

Tania and he r three year old son are the Perspect housed in th ives depart e new facilit ment. y managed by

8

YOUNG WOMEN, EITHER PREGNANT OR ALREADY MOTHERS, WERE ASSISTED AT THE WILTZ FOYER.

"At 15, I joined the "Zoé" Group when I was pregnant.

When I became a legal adult, I was transferred to the “Perspectives” group, which helps us to find a job and not end up on the street. I learned how to become a good mother and how to manage my daily life and that of my child by myself."

Tania, 18, mother of a three-year-old boy

Blood donation

nors. active blood do re than 13,000 mo s ha rg ou Luxemb

COLLECTING DONATIONS FOR THE CARE OF THE SICK AND WOUNDED

13 415

PEOPLE GAVE THEIR BLOOD IN 2016.

"For 30 years I have been giving blood. It’s important to come and help to ensure that there is always enough blood for the sick. If one day I find myself needing blood I know that I will be grateful that a transfusion is possible."

The Blood Transfusion Centre collected 20,823 blood donations, 2,107 plasma donations and 562 platelet donations from 13,415 volunteer donors. These critical blood products were then distributed to healthcare institutions across the Grand Duchy.

François Majerus, 59, from Moutfort

Red Cross activities in Luxembourg

5

Luxembourg Red Cross

Overview of activities 2016

First Aid Training

LEARNING SKILLS THAT SAVE LIVES

These important training courses provide people with the necessary skills to properly administer first aid. The Luxembourg Red Cross provided 139 training courses in 2016, and was able to teach lifesaving skills to 2,476 people.

Courses are offered free of charge to people in various municipalities and companies.

Jeff Herr (r ight), co-fou nder of the Children) fir Kanner hĂŤlle st aid projec fe Kanner (C t for young hildren help people train ing ing Red Cros s Youth volu nteers.

478

PERSONS UPDATED THEIR FIRST AID SKILLS DURING 32 REFRESHER COURSES.

children houses nine bert Ensch or N re nt Group at Ce age.

The Reebou 18 years of s from 4 to er ag en te and

53

YOUTHS FROM 4 TO 18 YEAR LIVED AT THE NORBERT ENSCH RECEPTION CENTER.

"I spent two and a half years at Maison Henri Dunant.

I received a lot of support and made new friends. I felt free and comfortable and I got a lot of guidance for my future."

6

Haris, 16, returned to his family at the end of 2016

Red Cross activities in Luxembourg

Norbert Ensch Centre

A CARING AND SAFE ENVIRONMENT FOR CHILDREN FACING DIFFICULTIES

A haven of peace or a stepping stone to a new beginning, the Norbert Ensch Centre specialises in offering a home children and teenagers who are suffering from difficult personal and family situations. Placed in one of five groups organised according to the age of the participants and their needs, young people are prepared for a return to their family situation. They stay in touch with their parents who are invited to participate in activities. 53 young people aged 4 to 18 and seven mothers who are minors along with their children lived there in 2016, while three young people were able to return home.

Overview of activities 2016

Luxembourg Red Cross

HARIKO

MEANS OF CREATIVE EXPRESSION FOR YOUTH FROM ALL SOCIAL ENVIRONMENTS

Creativity has played a strong role in Bonnevoie since 2015 in the form of this project which helps young people integrate into society and learn tolerance through artistic expression. The list of creative workshops continued to grow in 2016.

One activity allowed youth to decorate the exterior of the building with a graffiti border of a beach. The HARIKO project is financed until September 30, 2018 thanks to the support of Œuvre Nationale de Secours Grande-Duchesse Charlotte.

to 25, le aged 12 young peop r fo ps ho e works fers creativ

HARIKO of i workshop. fit af gr e such as th

800

WORKSHOPS ORGANISED BY 31 ARTISTS. 348 young people, including 163 refugees, were encouraged to express themselves, interact and open up to one another.

"Having a place where people can meet and be creative allows young people from all walks of life to be introduced to the world of art. The exchanges with artists and participation in workshops promote the emergence of their potential."

The “street workers” touring the upper town to meet the homeless.

3 600

STREET INTERACTIONS.

"Our street interventions arouse the curiosity of the often uninformed population about homelessness.

The evening tours, and even very early ones, highlight the strong presence of homeless people spending the night outside."

Marianne Donven, Hariko manager

Streetwork Uewerstad

A WARM ENVIRONMENT FOR THE HOMELESS Opened in partnership with the City of Luxembourg on July 22, 2016, the unit has welcomed 56 homeless people to its “Am Haff" centre in the upper town. These people were able to find comfort, warmth, recognition and help in their social and administrative procedures. The department also carries out extensive street work in the form of evening or morning tours (61 in 5 months) to meet homeless people who spend the night outside.

Maxime Pax, coordinator of Streetwork Uewerstad

Red Cross activities in Luxembourg

7

Luxembourg Red Cross

Overview of activities 2016

253 FAMILIES

3

DAY CARE CENTRES AND NURSERIES

joined the Red Cross network.

benefited from a FAMILY AID intervention.

4

28

22

young

times the MOVE team of volunteer paramedics “on wheels” assisted at events using bicycles and motor bikes which allowed them to move with the crowd.

people successfully passed the CO-PILOT TRAINING offered at youth centres.

453

people

who committed acts of domestic violence were assisted by RIICHT ERAUS.

88

%

of children at risk avoided a placement away from their families thanks to FAMILIES FIRST.

67

families

were assisted on a weekly basis by FAMILJENHËLLEF.

8

Red Cross activities in Luxembourg

NEWS

NEWS NEWS

new editions of "KUNTERBUNTE" have been published by the children of the Child Care Centres.

LUXEMBOUR ACHIEVEM

284

children enjoyed time away at a HOLIDAY CAMP.

192

children underwent therapy at KANNERHAUS JEAN.

191

children

were placed in foster families through FAMILY PLACEMENT.

The AMBULANCE SERVICE transported people

6 908 times

201

Overview of activities 2016

Luxembourg Red Cross

5 558

77

families were helped by the SOCIAL OFFICES of the Red Cross.

HIV tests more than in 2015 were conducted, to a total of 531 tests in 2016.

86

freelance interpreters work for INTERCULTURAL INTERPRETATION.

453

RG RED CROSS MENTS IN

hours were spent in emergency interventions by the CANINE SEARCH AND RESCUE TEAM.

016

8 037

visits were made to the DROPIN service.

3

99

young people attended the PSY-JEUNES service.

809

10,7%

APPLICATIONS

were processed by the SOCIAL HELPLINE.

INTERCULTURAL INTERPRETATION

applications increased by

140% Red Cross activities in Luxembourg

people benefited from the support of the EXIT project to get out of prostitution.

WEESEN ELTEREN volunteers helped

54

BEREAVED

FAMILIES who lost a child

9

Luxembourg Red Cross

Overview of activities 2016

THE LUXEMBOURG RED CROSS IN ACTION AROUND THE WORLD At the international level, the Luxembourg Red Cross is specialised in setting up emergency shelters and rehabilitating housing for the victims of natural disasters or conflicts. In 2016, it intervened in Burundi, Ecuador, Greece, Haiti, Mali, Nepal, Niger, the Philippines and Ukraine to help rescue people who longer had a roof over their head.

This work was carried out in collaboration with the Shelter Research Unit (SRU) of the International Federation of the Red Cross and Red Crescent Societies (IFRC), a unit based in Bertrange that carries out research and development on emergency shelters.

Mali

Niger

The Luxembourg Red Cross helps to rehabilitate or rebuild damaged or destroyed infrastructure.

In order to assist displaced families returning to their region of origin in Timbuktu, 260 clay houses were (re)erected and 580 transitional shelter kits and 45 emergency shelter kits were distributed in 2016.

The Luxembourg Red Cross has set up 4,000 emergency shelters in the region of Diffa, an area of extreme insecurity. This project falls under the coordination of the International Committee of the Red Cross and Red Crescent.

HELPING DISPLACED PEOPLE RETURN TO THEIR HOMES

ASSISTING INTERNALLY DISPLACED REFUGEES IN NIGERIA

IN ADDITION

• Water points and new boreholes were created

• 9 new classrooms were built

• Access to water and sanitation in 6 schools was facilitated

Offering dignified shelter is one of the missions of the Red Cross in Niger.

IN ADDITION

10

The Luxembourg Red Cross helping with the construction of clay homes in Mali.

The Luxembourg red Cross in action around the world

• 900 latrines were built

• 210 banco houses were constructed

Overview of activities 2016

Luxembourg Red Cross

Ukraine

t their have spen ith krainians U ew g d fu ce re la p dis seek ter at e internally have had to "Most of th nt an apartment or e forced to seek shel blic, u re er p w to lnerable savings gs, mainly he most vu re buildin at all suitable to relatives. T e shelters. These a ot iv they are n the collect n abandoned and ee b ve centres by a h that 5 of these s hygiene 1 people. in te a s e od ili m 97 fam accom s such a pported 5 eaters basic item We have su em with necessary diators and water h ra th d g le in al d st vi in ro p so kits. We al ary equipment." or cooking e sanit th ed d ra ional Aid g and up r of Internat lle, Directo ve u H n ia st Dr. Chri xembourg Red Cross for the Lu

The Luxem bourg Red Cross has helped

assist Greece to Lesbos, in d ye lo ngel dep Antje Me o are in transit. h w s e e g refu

The Luxembourg red Cross in action around the world

597 families

in 15 shelte rs in Ukrain e.

G re e c e "The Lux e very diffi mbourg Red Cro cu ss than 36,0 lt conditions on th assisted refuge es in tra 00 people e island o n key and this Gree crossed the Me f Lesbos. In 2016 sit in diterrane k island. , more tribute e an Iw mergenc y supplie as deployed on between Tur-site to h s to the re Antje elp disfu g Mengel, ees."

Internatio nal Deleg ate

11

Luxembourg Red Cross

Overview of activities 2016

Nepal

REBUILDING COMMUNITY INFRASTRUCTURE

Following the violent earthquakes of 2015, the Luxembourg Red Cross began the building of three schools and four community clinics in Katunje, Dhading District, central Nepal. It also built 6 water irrigation systems that can serve 259 households.

IN ADDITION

The Luxembo urg Red Cros s in collabo supports th ration with e constructio the Nepalese n of irrigatio National So n canals. ciety

• Hygiene awareness programs were provided for 3,000 people

The Luxembourg Red Cross has also been active in Burkina Faso, Laos and Senegal helping to strengthen the resilience of the local people who are at high risk from natural disasters.

Senegal

STRENGTHENING COMMUNITIES THROUGH SUSTAINABLE CONSTRUCTION

Senegal.

A new model of a sustainably built home in Ronkh,

The Luxembourg Red Cross has developed and implemented a new model of house, latrine and kitchen and an improved oven for over 350 households in 5 villages at risk of flooding.

115 sustainable homes, 120 latrines and 110 kitchens with ovens were built using local materials where ever possible.

Burkina Faso

• Construction of the Provincial Red Cross headquarters in Namentenga • Land-use planning • Training the local population in sustainable building techniques

Laos

12

• Construction of 2 schools and 2 community centres for village gatherings • Construction of 6 warehouses for the storage of food and agricultural equipment • Adult and student hygiene awareness sessions offered in several villages

The Luxembourg red Cross in action around the world

IN ADDITION

• 30 bricklayers were trained in Ronkh, Senegal

• Training in sustainable construction and hygiene awareness was offered in 20 villages in Thiare, Senegal

Overview of activities 2016

Luxembourg Red Cross

COMMITTED VOLUNTEERS From donating blood (13,415 donors in 2016) to fund-raising, from visiting the homes of isolated people to welcoming migrants and refugees, to giving their time by working at social grocery stores, volunteers are absolutely essential to the functioning of many of the departments of the Luxembourg Red Cross. At the heart of the organisation, these men and women can be involved in local chapters or in in operational services, support functions or might be members of the Red Cross Youth. Some activities such as the Canine Search and Rescue Unit or the Weesen elteren service operate exclusively on a voluntary basis.

In addition to their vital participation in Donation Month which is held annually in April, local volunteers participate in events or fundraising activities such as the Bazaar or the Red Cross Ball, as well as helping with Christmas meals, concerts or at markets. Thanks to the commitment of the volunteers, the sum of 962,014 euros was collected during the 2016 edition of Donation Month.

300

VOLUNTEERS HELP ORGANIZE THE BAZAAR

"The traditional Bazaar is truly the flagship event for our local chapter. 300 volunteers mobilise and prepare all year long to guarantee the smooth organisation of this big event which brings together crowds from all social circles."

Rita Krombach, Vice-President of the Luxembourg Red Cross, President of the Luxembourg City Local Chapter

Visiting isolated people is a way of volunteering essential to maintain social ties.

Young people are eager to giving their time and energy to others. Red Cross Youth is engaged in many different self-help projects in addition to its training activities for instructors of leisure activities. "Projects for young people by young people" is the slogan of the Move in & Move it project, launched in 2016, which aims to help young refugees integrate through various activities. The Kanner hëllefen Kanner project consists of first-aid courses delivered by young people to young people. The Red Cross Christmas Tree action makes it possible for Christmas gifts to be bought and distributed to destitute children. The Young Leaders project aims to encourage young people to start their own projects and to manage them.

All together and in their own way, volunteers show that age is no barrier to doing good unto others.

Committed volunteers

The Red Cross Bazaar is only possible thanks to the com mitment of volunteers.

nfident that my ctor and I feel co tru ins p m ca g the childer "I'm a summ addition, teachin will serve me. In eir friends in case of need ng ini tra aid st fir lp th with which to he ren a few skills responsible." e or m em th e helps mak llefe Kanner about Kanner hë s old, speaking ar ye 16 l, Jil

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13

Luxembourg Red Cross

Overview of activities 2016

SUPPORTING THE RED CROSS THROUGH A DONATION The Luxembourg Red Cross needs your donations to function on a day to day and long-term basis.

Donations support the numerous activities and ensure their sustainability. They also help us to develop new activities or to deploy emergency aid when current events demand immediate action.

Thanks to the generosity of its donors, the Luxembourg Red Cross was able to raise 3,699,156 euros in 2016. Almost two-thirds of this amount (2,477,919 euros) was allocated by donors to specific causes. 962,014 euros were collected during Donation Month, a record amount since the creation of this fundraising drive in 1945 and an increase of 17% when compared to 2015.

Legacies are another important source of revenue. They increased by 47% in 2016 over the year before with a total of 4,276,830 euros received. These donations will be used to launch major projects, to create a reserve for emergency actions or crisis situations, and to host social or health activities in the case of a legacy involving real estate.

The Luxembourg Red Cross can also count on the support of organisations, associations and companies such as the Oeuvre National Secours Grande-Duchesse Charlotte (operator of the National Lottery), which has stood alongside and supported the Luxembourg Red Cross for years. In 2016, RBC Investor Services, the European Investment Bank, the Union of Luxembourg Journalists and FraĂŤn a Mammen (Women and Mothers) were among the organisations that stood out, raising funds for the Luxembourg Red Cross.

14

Supporting the Red Cross through a donation

GIVE WITH CONFIDENCE The Luxembourg Red Cross is recognised as a charity by the law of August 16, 1923 and is authorised to receive donations in cash from donors as special expenses within the limits laid down in Art. 109, paragraph 1 No. 3 of the L.I.R. If the money raised exceeds the project's requirements or operational constraints do not allow it to continue, the Red Cross will use the funds for programs of the same nature in accordance with its statutory purpose.

Overview of activities 2016

Luxembourg Red Cross

GOVERNANCE (AS OF DECEMBER 31, 2016) EXECUTIVE COMMITTEE COMITÉ EXÉCUTIF President: Her Royal Highness the Grand Duchess Vice-presidents: Michel Wurth, Rita Krombach-Meyer

Treasurer: Pierre Ahlborn Intendant: Pierre Jaeger Member: Dr Sonja Hoffmann

Secretary: Dr Daniel Mart MANAGEMENT COMMITTEE Michel Simonis

Marc Crochet

Martine Buck

Luc Scheer

Secretary General

Deputy Secretary General

Director of Finance

Director of Human Resources and Communications

BOARD OF DIRECTORS Ex officio members: The President of the Chamber of Deputies: Mars Di Bartolomeo The President of the Council of State: Georges Wivenes The President of the Chamber of Agriculture: Marco Gaasch The President of the Chamber of Trades: Roland Kuhn The Mayor of the City of Luxembourg: Lydie Polfer The President of the Chamber of Employees: Jean-Claude Reding The Mayor of the City of Esch/Alzette: Vera Spautz The president of the Chamber of Commerce: Michel Wurth Appointed Members: Her Royal Highness the Grand Duchess Pierre Ahlborn Jerry Ast Paul Bach Dr Germain Becker Fernand Bley Pierre Bley

Dr Carlo Bock Marianne Breuer-Kohnen Pierre Dillenburg Valérie Dupong André Feiereisen Jules Geisen Dr Robert Goerens Monique Hamilius Dr Sonja Hoffmann Manou Hoss* Pierre Jaeger Bob Kneip Rita Krombach-Meyer Tom Loesch Dr Robert Mangen Dr Daniel Mart Philipp Müller Dr Michel Nathan Marlyse Neuen-Kauffman Reginald Neuman Franz Prost Marie-Paule Prost-Heinisch Dr Richard Schneider Benoît Sirot Florence Taddeï *Manou Hoss is permanently invited to the Executive Committee.

Governance

15

Luxembourg Red Cross

YOUTH

Overview of activities 2016

FAMILY PLACEMENT

Acting as an intermediary between children in need of adoption and prospective parents in Luxembourg and abroad, the department provides support during the adoption process and afterwards.

This department ensures the smooth running of placements of children into foster families. Its activities range from the selection and preparation of host families to the follow-up on the placed child. The department also acts as an intermediary between the biological and host families as well as the professionals involved in the placement.

NORBERT ENSCH RECEPTION CENTRE

PSY-JEUNES

The centre offers a temporary home to children and adolescents who are experiencing serious family situations. Here young people can find a level of equilibrium that helps in their personal development.

Young people in distress and their families can find psychological and psychotherapeutic assistance through weekly consultations. The duration of the therapies varies.

THERAPEUTIC CENTER KANNERHAUS JEAN

This department offers holiday camps for young people aged 4 to 17 years, regardless of their family and economic situation or a possible handicap.

ADOPTION

This department helps children in emotional and social distress through therapeutic and educational support, based on diversified methods which includes family and teachers.

FAMILIES FIRST LUXEMBOURG Avoiding the placement of children and helping families in crisis to regain stability are the missions of this department which can act urgently depending on the situation.

FAMILLJENHĂ‹LLEF This department provides psychological, social or educational assistance to families in difficulty with a frequency of one or two consultations per week.

HARIKO Creativity is the heart of this project that helps to integrate young Luxembourgers and applicants for international protection through artistic expression.

HOUSE OF ADOPTION This adoption resource centre offers support, parental coaching and therapeutic support for people who want to adopt.

YOUTH HOMES Young people aged 12 to 26 are welcome in these 8 centres which, in addition to offering sports and cultural activities, are available to listen and help in order to stimulate personal development.

CHILD CARE CENTRES AND NURSERIES These 15 facilities, managed on behalf of municipalities, accommodate children under the age of 12 during the day.

PERPECTIVES "Perspectives" supports young adults who wish to get out of psycho-social difficulties and are ready to be guided by the advice of educators in order to integrate socially and professionally.

16

Departments and activities

SUMMER CAMPS

HUMANITARIAN AID INTERNATIONAL HUMANITARIAN AID The Luxembourg Red Cross is specialised in setting up emergency shelters and post-emergency housing solutions thanks to its close collaboration with the IFRC's (The International Federation of Red Cross and Red Crescent Societies) Shelter Research Unit. It also responds to humanitarian emergencies through partnerships with its sister companies.

SHELTER RESEARCH UNIT The SRU is a Luxembourg-based entity of the International Federation of Red Cross and Red Crescent Societies focussing on research and development on emergency shelters.

SOCIAL DROPIN Sex workers can come to this dispensary to find someone who will listen, to find support, and medical, social, psychological and material follow-up. The department helps to tackle the social exclusion beneficiaries may often suffer.

SOCIAL SCHEMES 8 Red Cross Butteks (social groceries) offer people with financial difficulties access to fresh food and products at one third of market price.

SOLIDARITY FUND Established in 2013, this fund provides assistance to vulnerable people through the provision of financial assistance.

SOCIAL HELPLINE This department acts as a relay between the people who call the hotline or e-mail for help or information and social work professionals who can help.

Overview of activities 2016

Luxembourg Red Cross

LISKO

ENG HAND FIR DÉI KRANK

The Lëtzebuerger Integratiouns- a Sozialkohäsiounszenter, (centre of integration and social cohesion), has been helping beneficiaries of international protection since 2016 to integrate into Luxembourg society.

Volunteers train and visit the elderly, sick and isolated at home in order to improve their quality of life.

MIGRANTS AND REFUGEES This department takes care of migrants and applicants for international protection as soon as they arrive in Luxembourg in order to guarantee them dignified and safe living conditions.

Currently, 13 reception facilities are under its management.

SOCIAL OFFICES This department provides social assistance to persons on behalf of municipal authorities in over half of the country.

RIICHT ERAUS Perpetrators of domestic violence can follow psychological consultations and find resources to help them change their behaviour.

FIRST AID TRAINING These courses provide the skills needed to successfully administer first aid. The courses are organised in municipalities, for companies or at the training centre of the Luxembourg Red Cross.

HIV COUNSELLING Prevention, screening, and psychosocial support for people with AIDS or hepatitis C are the main activities of this department.

INTERCULTURAL INTERPRETATION This department trains translators and interpreters so they can be available to administrations and institutions offering social, health or financial assistance to people who do not know any of the main languages of the country.

FREE SECOND HAND CLOTHES

MEALS ON WHEELS

This department collects clothes and redistributes them to people who need them such as refugees and the homeless in three dedicated locations. A national sorting centre has been opened to facilitate this activity.

Meals are delivered daily to the vulnerable citizens of over 30 partnering municipalities.

WANTERAKTIOUN From December 1 to March 31, the homeless are offered hot meals, activities or primary health care from 12 to 5 pm a day.

HEALTH DOMESTIC HEALTH CARE

EMERGENCY SERVICES - AMBULANCES Thanks to volunteer rescuers and professionals, this unit ensures the national and international transport of patients and blood products as well as emergency services during sporting and cultural events.

CANINE SEARCH AND RESCUE UNIT In Luxembourg or abroad, 25 volunteers and their dogs search for missing persons.

WEESEN-ELTEREN

As a key player in the HELP network, this department provides care and support at home, allowing patients to maintain their autonomy and quality of life.

Grieving parents help other parents who have lost a child through meetings, activities and a helpline.

BLOOD TRANSFUSION CENTER

To contact the Luxembourg Red Cross:

This establishment’s mission is to provide patients in Luxembourg healthcare institutions who are in need with critical blood products, mobilising volunteer blood donors.

✆ 2755

7 days a week, 7 AM to 10 PM.

CHÂTEAU DE COLPACH This rehabilitation centre helps people in remission of serious illnesses or who have undergone serious treatments to recover physically and psychologically.

CIPA GRANDE-DUCHESSE JOSÉPHINE-CHARLOTTE Located in Junglinster, this integrated centre for the elderly supports 100 residents regardless of their state of health and offers them care and social and wellness activities.

Departments and activities

17

Croix-Rouge luxembourgeoise 44, Boulevard Joseph II L-1840 Luxembourg Postal Address: B.P. 404 – L-2014 Luxembourg Telephone: (+352) 27 55 - 2000 Email: info @ croix-rouge.lu ✆ 2755 www.croix-rouge.lu Account: CCPL IBAN LU52 1111 0000 1111 0000 The information contained in this publication is valid as of 12.31.2016.

LUXEMBOUR

44

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Joseph II Boulevard rg xembou L-1840 Lu dress

Postal Ad rg xembou L-2014 Lu B.P. 404 – 0 27 55-200 Telephone ge.lu oix-rou fo @ cr Email

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