Security Insider Magazine: Vol: 20 | Issue 6 | Feb/Mar 2016

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

MAGAZINE

VOL.20 | ISSUE 6 | FEB/MAR 2016

THE ROLE OF PRIVATE SECURITY IN

DEFENDING AUSTRALIA FROM THE EVER-GROWING TERRORIST THREAT

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PP255003/02390

www.asial.com.au/elearning

Professional development for the security industry

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CONTENTS CONTENTS VOL.20 | ISSUE 6 | FEB/MAR 2016

VOL.19 | ISSUE.1 | APRIL 2014

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SECURITY 2014 BREAKS INTO RAISING THE BAR MELBOURNE

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CASUALS WITHOUT 30 24HIRING COMPROMISING COMPLIANCE

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ASIO DG CONFIRMED FOR PROMOTING ASIAL MEMBERS SECURITY 2016 PROMOTING THE USE TO CONSUMERS THE NBN - WHERE OF ASIAL MEMBERS

06 | President’s message 10 | Upcoming security 08 | President’s message

industry briefings 09 | Security 2014 Gala dinner 12 | ASQA releases report into and conference 10 | Privacy security industry training legislation changes 14 | Reminder to submit compliance 14 | ASQA inquiry | 2014 report to AUSTRAC 16 Australian Security 16 | Industry Security and safety a priority at Awards for Excellence

ASIAL Strategic Partners:

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TO NOW?

Total Facilities 2016 26 | Australia’s home security 20 | Changes to specialist cabling practices competencies 30 | Investment update and 32 | Help your employees catch their outlook from AustralianSuper super 32 | ASIAL New member listing 34 | A busy year ahead in 34 | Workplace OptimisedRelations scheduling – the | ASIAL difference between profit/ 36 new member listing

ARE YOU PREPARED?

and loss 35 | Actively monitored CCTV Recognition program Systems 37 | ASIAL Monitoring centre 38 | ASIAL Monitoring centre certification listing

certification listing 38 | Hot products 40 | Hot products 42 | ASIAL Calendar of events 42 | ASIAL Calendar of events

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For more information contact Inner Range: T: +61 3 9780 4300 E: IREnquiries@innerrange.com W: innerrange.com

PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

Showcasing the significant STRATEGIC REVIEW OF contribution our industry makes SECURITY INDUSTRY to the Australian economy TRAINING HIGHLIGHTS NEED A FOR GREATER RTO ACCOUNTABILITY fter more than a decade, the Security 2014 Exhibition and Conference returns to Melbourne in early June. Judging by the strong response from exhibitors, the long awaited return has been well received.This year’s event will run from the 4-6th June at the Melbourne Exhibition & Convention Centre. he release of the Australian Skills Quality Authority It is now nearly 30 years (ASQA) strategic since a small group of ASIALreview industry representatives of industry training for the organised the firsthas industry security industry been welcomed exhibition.

It is pleasing to see

by ASIAL. that the event continues to go many The report has highlighted from strength to strength and training challenges and once again provide an opportunity for the reaffirms ASIAL’s long held position industry to showcase the that a uniform and consistent national impressive array of products and services approach to security licensing and it offers.Through the ongoing partnership training necessary.

It also highlighted betweenisDiversified Communications the need and for greater accountability Australia ASIAL, the Association continues to play a key role in helping to of Registered Training Organisations showcase the industry’s capabilities.

(RTOs).

This actions year’s expanded floor The of some exhibition unscrupulous space and outstanding conference RTOs have undoubtedly damaged program provides an excellent opportunity our industry’s reputation through to view the latest security technologies, the delivery of inadequate training, a hear from internationally renowned burden industry has had bear. experts,the as well as network andtosocialise The hascolleagues come for those regulating with time industry from across the RTOs to act decisively to ensure that country.

Another important industryfor event I RTOs are held accountable their would like to bring your attention to is the actions.

19th Annual Australian Security Industry In working through ASQA Report’s Awards for Excellence to be held in recommendations there must be a Sydney on the 23rd October 2014. Our commitment to extensive industry industry performs an increasingly consultation and engagement to important role in the Australian economy ensure a viable and and it isthat important that thissustainable is recognised solution is developed that addresses through awards programs such as this. the core issue of poor quality training.

Nominations are now open for the awards, soWe I urge toneed consider lodging an willyou also to educate users application.

Further services details arethat available of private security betteron page 28 and through the ASIAL web trained security personnel will comesite. at Later this For yearsome ASIAL’s board elections a premium. corporate and will be conducted by the Australian government procurement managers Electoral Commission. Members will be this will require a major shift in their notified in due course by the AEC about

T

610| //SECURITY February 2016INSIDER | SECURITY INSIDER JUNE 2014

arrangements for the election.This process allows for every Duly Authorised Representative of a financial corporate member the opportunity to submit a postal vote.

In my previous President’s Message, I wrote about the importance of good governance practices. Failure to do the thinking inright a market whereoften price rather thing more than not than quality been the primary willhas result in negative driver. consequences for your organisation.

As recent global events have As Association ASIAL shown, we live inanchanging and actively enforces its challenging times. As the role Code of Conduct, performedProfessional

by Australia’s private a position matched by our security industry grows and evolves, actions.The ASIAL Board’s it is vital that the industry has access recent decision to expel to appropriately trained Hootspah Pty Limited frompersonnel its with the necessary competencies to membership and to impose a $120,000 perform the duties they are tasked financial sanction and specific with. The time has comeon forthe action compliance requirements Kingsand Security Group highlights this.The the introduction of nationally consistent continuation the Kings Security Group’s approach toofsecurity industry training ASIAL membership was conditional on and licensing. accepting and complying with payment of the sanction and meeting specific compliance requirements.The company advised that it was unable to maintain its membership as required by the ASIAL Board, and as a result their ASIAL membership was relinquished.

Whilst it is important to learn from the mistakes of others, it is equally as important to understand that compliance is not a dirty word. For our industry to grow and flourish, it is vital that we develop a stronger culture of compliance.

Finally, I look forward to seeing many of you at Security 2014 in Melbourne or later in the year at the 2014 Australian Security Industry Awards for Excellence.

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires | security@asial.com.au Editorial Enquiries communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Digital Webfx2 Digital | design@webfx2.com.au Editorial Contributors Contributors AON, Chris Delaney andPercy-Dove, Greg Jennings Chris Delaney, Luke

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Reproduction of Reproduction of Security SecurityInsider Insidermagazine magazinewithout without permission is strictly prohibited. Security Insider is permission is strictly prohibited. Security Insider is a subscription based publication, rates and further a subscription based publication, rates and further details can be found at www.asial.com.au.

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[NEXT ISSUE] APRIL 2016 [Next Issue] AUGUST 2014

ISSN 1442-1720

ISSN 1442-1720

Kevin McDonald

Kevin McDonald President President

innerrange.com

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INDUSTRY NEWS

ASIO DIRECTOR-GENERAL TO PRESENT AT #SECURITY2016

A

SIO Director-General Duncan Lewis AO will be a keynote speaker at the ASIAL Security Conference, presented as part of the 31st Security Exhibition and Conference to be held at the Melbourne Exhibition and Convention Centre from 20-22 July 2016.

About Duncan Lewis (source: www.asio.gov.au): Duncan joined the Australian Army after schooling in Western Australia, and graduated from the Royal Military College Duntroon, in 1975. A career in the military, spanning 33 years, followed. Duncan commanded at all levels, including command of the Special Air Service Regiment.

He served with the United Nations during the 1982 Lebanon War and on operations in East Timor. His last military appointment was as a Major General, Special Operations Commander Australia, where his forces were engaged in operations in Iraq and Afghanistan.

In 2005, Duncan joined the Australian Public Service. His initial appointment was as First Assistant Secretary of the National Security Division within the Department of the Prime Minister and Cabinet.

8 | February 2016 | SECURITY INSIDER

Later that year, he was promoted to Deputy Secretary and in 2008 he was appointed as an Associate Secretary, where he led the National Security and International Policy Group and contributed to the Department’s broader leadership team as a member of its executive.

From December 2008, Duncan served as Australia’s inaugural National Security Adviser. Duncan was the Prime Minister’s principal source of advice on all national security matters.

He had responsibility for the strategic leadership of the national security community, as well as the coordination of national security policy development and crisis response. During this period he chaired the National Intelligence Coordination Committee.

In 2011, building on almost four decades of experience in the defence and national security communities, Duncan was appointed Secretary of the Department of Defence.

Late in 2012, Duncan was appointed Ambassador to Belgium, Luxembourg, the European Union and NATO. On 15 September 2014, Duncan was appointed Director- General of Security and head of the Australian Security Intelligence Organisation.

Duncan was awarded Officer of the Order of Australia in 2005, for his service as the inaugural Special Operations Commander Australia. He holds a Bachelor of Arts degree from the University of NSW and a Graduate Diploma in Defence Studies and Management, from Deakin University.

He is a graduate of the British Army Staff College and the United States Army War College. He is fluent in Indonesian.

Event structure • Exhibition (20-22 July 2016) - Organised Diversified Communications Australia, the exhibition will showcase the latest and emerging security technologies; • Conference (20-21 July 2016) Hosted by ASIAL, the conference

program will feature local and international experts; • Gala Dinner (20 July 2016) - The security industry’s night of nights provides an excellent networking opportunity; • Cocktail Reception (21 July 2016) - An informal opportunity to network with industry professionals.

A taste of what to expect If you’ve been unable to attend the ASIAL Security Conference over the past couple of years, this is a good opportunity to see what you’ve missed out on - we’ve made a selection of video presentations from international experts who have presented at previous conferences available online.

These include: • Dave Komendat, Vice President and Chief Security Officer, The Boeing Company: ‘Enhancing the value of security to the organisation’.

• Professor Daniel Diermeier, University of Chicago: ‘Crisis communication and reputation protection’.

• *Global Security Advisor and Futurist, Marc Goodman: ‘Understanding future security challenge’.

• Mike Howard, Chief Security Officer, Microsoft: ‘Microsoft’s journey from standalone physical security platforms to cloud based, integrated, digital management of physical security systems’.

• Douglas Florence, Business Development Director, Global Gaming, Avigilon: ‘How digital CCTV is changing casino and gaming security’.

A selection of presentations by international experts to the previous conferences are now available to view online at a nominal fee. Visit www.asial. com.au/events and select Security Exhibition & Conference.

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NSW: Thursday 11

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February 2016, Novotel Darling Harbour - Pyrmont

VIC: Thursday 18

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ACT: Friday 26

February 2016, Waterfront Venues - Docklands

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WA: Thursday 10

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To register, call CSD or email your RSVP to: registrations@csd. com.au

March 2016, Wembley Golf Course - Wembley Downs

Pre event registrations are required to attend. If you have not pre-registered, you may be turned away at the door. For any questions regarding the HIKVISION Technology Roadshow please contact your CSD representative or your local CSD branch.

1300 319 499 csd.com.au VIC: Mulgrave, Tullamarine NSW: Northmead, Alexandria ACT: Fyshwick QLD: Loganholme SA: Marleston WA: Balcatta

INDUSTRY NEWS

UPCOMING SECURITY INDUSTRY BREAKFAST BRIEFINGS 24 February 2016, NSW: Guest speakers include Deputy Police Commissioner Nick Kaldas who will speak about opportunities for greater collaboration between police and private security, and Professor Gordian Fulde of St Vincent’s Emergency Department who will speak about the current ICE epidemic and its impact on the security industry.

25 February 2016, VIC: National Australia Bank (NAB) will provide a case study on the nomination that saw them named a finalist at the 2015 Outstanding Security Performance Awards (OSPAs); Director of Turning Point and Professor of Addiction Studies and Services at Monash University, Professor Dan Lubman will speak about the current ICE epidemic and its impact on the security industry.

(Please note: Attendees of the 15 October 2015 briefing will receive a complimentary ticket.

Bookings are still essential. Email events@asial.com.au to claim your free ticket).

16 March 2016, QLD: Police Commissioner Ian Stewart will speak about greater opportunities for collaboration

between police and private security in a changing security environment.​ More guest speakers will be announced soon.

Representatives from ASIAL and AustralianSuper will also address each industry briefing.

Book your spot today www.asial. com.au/events/category/industrybriefings

Download the ASIAL Calendar App Stay up to date with all ASIAL events Syncs with your personal calendar ADVERTISE HERE

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10 | February 2016 | SECURITY INSIDER

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INDUSTRY NEWS   

ASQA RELEASES REPORT INTO SECURITY INDUSTRY TRAINING The Australian Skills Quality Authority (ASQA) has released its report into training for the security industry. One of the key drivers behind the review, which focused on training for the security industry, was a concern repeatedly raised in coroners’ reports about the deaths of patrons during (or as a result of) restraint or intervention by security personnel in the course of incident control particularly around licensed premises.

The key findings of the review include: • Inconsistent licensing arrangements across states and territories and lack of specification in the training package are leading to poorquality training and assessment.

This poses a fundamental challenge to ensuring highquality licensed security personnel who are equipped to safely carry out their duties.

• While the qualifications for security roles are national, the regulation of security licensing is state and territory-based, making it more difficult to ensure consistency and alignment between qualifications and licensing requirements.

• One of the biggest threats to quality training in the security industry is the prevalence of extremely short courses, which do not allow people to gain the required skills and

competencies. While this issue is systemic across the VET sector, it is endemic in security training, potentially compromising public safety.

• The training package that contains the relevant security qualifications needs significant review to address issues of content and structure. Licensing authorities will need to play a key role in this process.

• Until the inconsistent licensing arrangements are resolved, people will continue to cross borders to attain licences in jurisdictions with fewer requirements. This leads to discrepancies between where training is occurring and where the jobs are located.

The report found that solutions will require a holistic approach and collaboration between licensing authorities, industry, the training package developer, ASQA and training providers. This collaboration should include: • agreement by licensing authorities on a single set of qualifications and units to be used in all jurisdictions, paving the way for consistent licensing arrangements • changes to the training package to more clearly specify assessment and volume of learning requirements • what can be delivered and assessed online and what

cannot, including what aspects need to be delivered in the workplace • the language, literacy and numeracy skill requirements of job roles, and • skills in safe restraint techniques • a more strategic and systematic engagement between ASQA and the licensing authorities to facilitate information sharing and to achieve a coordinated response to licensing authority concerns about the quality and integrity of training and assessment.

ASIAL was represented on the review’s Management Committee

by Peter Johnson. In welcoming the release of the report’s findings ASIAL has called for more effective regulation of Registered Training organisations by regulatory authorities.

The Association has also made it clear that in working through the recommendations there must be a genuine commitment to undertake extensive industry consultation and engagement to ensure that a viable and sustainable solution is developed to address the core issue of poor quality training.

Unless this occurs, the very real fear is that rather than addressing the issues, the problem will only get worse.

To view a copy of the Report ‘Training in Security Programs in Australia’ visit www.asial.com.au.

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MINISTER ANNOUNCES SKILLS SERVICE ORGANISATIONS On 27 January 2016, the Minister for Vocational Education and Skills, the Hon. Luke Hartsuyker MP announced the outcome of the Expression of Interest process to identify Skills Service Organisations (SSOs) to support Industry

12 | February 2016 | SECURITY INSIDER

Reference Committees (IRCs) in their work to develop and review training packages. The SSOs will replace Industry Skills Councils.

The successful SSOs are: • SkillsIQ • Artibus Innovation

• Skills Impact Limited • PricewaterhouseCoopers Australia • Australian Industry Standards Limited Artibus Innovation have been allocated the Property Services Package.

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INDUSTRY NEWS

REMINDER TO SUBMIT YOUR 2015 ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING (AML/CTF) COMPLIANCE REPORT TO AUSTRAC You may be legally obliged to submit a 2015 AML/CTF compliance report to AUSTRAC by 31 March 2016.

The 2015 report covers your business activities for the period 1 January 2015 to 31 December 2015.

To complete your 2015 AML/CTF compliance report: • go to the AUSTRAC Online login page • select the + next to My Business / Compliance Reports / Create new report.

You can do this any time until 31

March 2016. AUSTRAC recommends you submit your compliance report as early as possible to avoid potential delays leading up to 31 March 2016.

Some businesses are exempt from the obligation to submit a compliance report including: • small gaming venues licensed to operate no more than 15 electronic gaming machines • AFSL holders who only make arrangements for another person to receive a designated service covered by the AML/CTF Act

• registered remittance network provider’s (RNP’s) and registered affiliates.

Further information about exemptions can be found on the AML/CTF compliance reporting 2015 page of the AUSTRAC website.

An instruction guide to help you complete your AML/CTF compliance report is also available on the website.

For further information and queries please call the AUSTRAC Contact Centre on 1300 021 037 or email contact@austrac.gov.au.

TRANSPORT SECURITY INFRINGEMENT NOTICE TRIAL

from the Department) will issue infringement notices to individuals who do not properly display or hold a valid Aviation or Maritime Security Identification Card (ASIC/MSIC) in active secure areas and zones.

Infringement notices issued to individuals are for strict liability offences, pursuant to the Aviation Transport Security Regulations 2005 and the Maritime Transport and Offshore Facilities Security Regulations 2003. The exact dates and locations of the trial will not be communicated publicly. A range of information is available

on the Department’s website at www.infrastructure.gov.au/ idsecurityinfringements including: general information about the trial; obligations for ASIC and MSIC holders relating to card display and validity; communications for industry use (such as text for websites/ intranets, posters and flyers); and information for recipients of an infringement notice.

If you have any questions about the trial, please contact the ID Infringement team on (02) 6274 7111 or by email idinfringements@ infrastructure.gov.au

In early 2016, the Department of Infrastructure and Regional Development (the Department) will conduct a transport security infringement notice trial in partnership with Australian Federal Police (AFP) and the Australian Border Force (ABF).

During the trial, AFP and ABF officers (accompanied by a Transport Security Inspector

SAAB TO DELIVER UAV SYSTEMS TO THE SWEDISH POLICE Defence and security company Saab has signed a contract with the Swedish Police to deliver three UAV (Unmanned Aerial Vehicle) systems.

Delivery will take place in 2016.

Saab will deliver three UAV systems to the Swedish Police.

Each system comprises air vehicles equipped with day/night sensors and a ground station, plus spare parts, consumables, documentation, training and technical support. The contract will be in effect from 2016 to 2018.

The remote-controlled UAV system selected by the Swedish Police uses

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the proven Qube quadcopter air vehicle, provided by US company AeroVironment Inc. The system will be tested in operations by the Swedish Police during 2016. The UAVs will be equipped with digital cameras for collection of information about specific geographical areas, as well as sensors and technology for image transfer. AeroVironment has delivered similar systems to police forces in the US and is a supplier of small UAV systems to the US military and to more than 30 countries, including the Swedish Armed Forces.

“This move to provide unmanned

systems to support government services gives us a good foundation to evolve this technology further.

The contract also strengthens our support and maintenance services for civil security applications,” says Jonas Hjelm, head of Saab’s business area Support and Services.

INDUSTRY NEWS

SECURITY AND SAFETY A PRIORITY AT TOTAL FACILITIES 2016 As buildings and facilities become more complex and with new regulations, technologies and innovations emerging onto the market with lightning speed, staying abreast of industry developments is a challenge in itself. Trade shows are one of the greatest sources for discovering the latest technologies and developments in any industry, and the facilities industry is no different.

Coming to Melbourne on 6-7 April 2016 is Total Facilities, Australia’s largest exhibition for your industry.

This incredible event will unite over 1,500 facilities and workplace professionals, for two days, to provide real solutions to everyday operational challenges, showcase over 200 suppliers with new product innovations, provide expert education and create unrivalled networking opportunities.

Regardless of the facility whether it’s an office building or car park, access control is a priority area for visitors and this year’s event will showcase the next generation of

security solutions such as CCTV surveillance, business continuity and disaster recovery, locks, guard services and security personnel and services in which to protect a building’s vital assets.

Health and Safety is also top of mind for most professionals concerned with facilities management. Although successful compliance with new and updated regulations and codes is an ongoing and necessary challenge, it’s easy to become overwhelmed by Australia’s stringent health and safety standards. But with ongoing education and training, facilities management professionals can stay on top of this important aspect of their role. Total Facilities presents a prime opportunity for professionals to enhance their knowledge of new and emerging technologies and solutions, as well as developments within the industry showcasing product suppliers and service providers on

the latest solutions to emergency services, exit & emergency lighting, fire & safety prevention, OH&S training and Risk assessment.

Join the Total Facilities community be registering ‘free’ online now at www.totalfacilities. com.au This event champions security and safety professionals who support the built and work environment with a sense of belonging and advocacy – the unsung heroes and behind the scenes forces.

BALLARAT SECURITY GUARD UNDERPAID $30,000 Paying a flat rate of pay to security officers (other than in accordance with a bona fide collective workplace agreement approved by the Fair Work Commission (FWC)) can be unlawful.

Employees cannot be paid less than what they would have earned had they been paid in accordance with the Security Services Industry Award 2010 (the Award).

The FWC released a media release on 20 Janurary 2016 that said: “The employee was underpaid his normal hourly rate, casual loadings, shift allowances, weekend and public holiday penalty rates and overtime rates between 2009 and 2013.

The Fair Work Ombudsman

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(FWO) found that the security guard was paid an average of $21.84 an hour for overtime work when he should have received $33 an hour.

Further, he was paid less than $20 an hour for public holiday work despite being entitled to rates of up to $37.73 - and on Saturdays, he was paid $23.14 instead of the minimum $29.97.

The employee lodged a request for assistance with the Fair Work Ombudsman after becoming aware he was being paid below lawful minimum rates”.

Because the employer cooperated with FWO and repaid the employee in full there was no prosecution and no fines.

Very often it suits employers and employees to have a flat rate of

pay, however it can cause serious problems, fines and litigation.

Employers and their clients should be aware of their responsibilities to pay in accordance with an appropriate award.

ASIAL has resources to assist members with advice on all aspects of workplace legislation and dealing with workplace related matters.

Over the phone advice and assistance if free to corporate members and representation before industrial tribunals with the FWO is heavily discounted.

If you have any workplace question call ASIAL or email ir@ asial.com.au.

ANTI-TERRORISM

RAISING THE BAR

Defending Australia from the ever-growing terrorist threat

By Ben Beville Australia’s inaugural Outstanding Security Performance n the (OSPAs) night of Friday 13were unfortunate fact that an attack like else, not here;20th the ones who believe Awards presented alongside the November, 2015, the this is possible any place, any time the threat is imminent, but it’s ASIO’s city of ParisSecurity came under — so we need to be prepared. What and/or AFP’s problem, Australian Industry Awards for Excellence atandait’s all attack by members are you doing today to prevent this under control; and the ones who of Islamic State.awards This was a veryceremony, from happening in Australia? believe the threat by is imminent, but Sydney organised and hosted the calculated and coordinated attack, This article is hopefully the first they don’t know what to do about executed by three different teams, of many aiming to unite our industry it. Since the Paris attacks, I’ve Australian Security Industry Association Limited (ASIAL). hitting six separate targets. The final in the protection of our loved ones observed more and more people g

O

toll included 130 dead and 368 wounded: civilians, all going about their daily lives when they were hit.

The level of coordination of this attack has had a definite impact on the way in which the West perceives the threat, and it has illuminated the

and fellow citizens from this horrific threat.

In my daily dealings with security professionals and customers, I typically find three categories of people: the ones who believe the problem is over there, somewhere

going into the third category.

According to a poll published

by The Australian on 23 November 2015, three quarters of Australians believe a Paris-style attack on our shores is either“likely” or“inevitable.”

I’ll digress a moment to discuss SECURITY INSIDER | February 2016 | 17

ANTI-TERRORISM

a subtle, but key nuance in the terminology for this topic. In the U.S. military there is a distinction between “counter” and “anti” terrorism. I tend to hear a lot of people get these confused, but lately I’ve started to hear the U.S. terms in local Australian circles.

I’ll clarify the distinction to get us all speaking the same language.

“Counter-terrorism” includes any and all offensive operations aimed at defeating the terrorist threat, at home and abroad: SAS operations against terrorists in Afghanistan, Tactical Police conducting a raid in a local suburb, ASIO conducting secret squirrel operations to collect valuable intelligence, etc.

“Anti-terrorism” is much different, and that’s where we come in.

This includes any and all passive, defensive measures we put in place to build resilience and protect our people, assets and infrastructure: physical security measures to harden potential targets, developing improved security procedures and emergency action plans, community outreach programs, etc.

I recently visited two critical infrastructure customers. The first one told my colleagues and me that he was on “high alert for terrorism.”

During our facility walk-through, he showed us all the things we needed to be looking for during our routine patrols, and I keenly noticed that none of his concerns had much to do with terrorism. When I raised the question about the terrorist threat, it was quickly dismissed as “not enough money,”“not my decision,” “I’m not the right person to talk to.”

The second facility I visited wasn’t even my intended destination. I had an incomplete address and an outdated GPS map; you can probably surmise how well that was going. I thought I had found my site when I came up to the very imposing fence, with an even more impressive gate. I pulled up to the very fancy intercom, pressed the call button, removed my sun glasses, and looked into the high definition

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camera. Very hi-tech. Very cool.

“Hi, my name is Ben from Southern Cross Protection. I’m here to see John Doe. He’s expecting me,” I said very confidently when I was greeted by the security officer.

There was a brief pause.

“Who are you here to see?” he replied.

“John Doe. We have an appointment at 1:30.”

“Come in...”

“Thanks!”

It was a remarkable site. I like to get the lay of the land before I meet with my customers, and so I drove around the site admiring their security. I was thoroughly impressed!

I parked my car and walked into the building, looking for the reception.

No reception. I found a lab though; walked in; nobody was there. I found the control room; walked in; admired all their fancy screens with lots of pretty colours; nobody was there.

After about ten minutes of walking around looking for someone to help me find the man I was there to meet, having had unrestricted access to their entire facility, unsupervised, I finally found a couple of contractors in the conference room. After five minutes of confusion, we finally determined I was at the wrong place, and the John Doe I was looking for actually worked at an unrelated facility just down the road...

I could list other examples of incidents I’ve observed where the security officers were extremely professional, but at the time of detaining individuals suspected of committing a crime, the officers unknowingly took unnecessary risks that could have placed innocent bystanders in danger... but in Australia it’s not common to encounter violent offenders, so historically it hasn’t been something that even law enforcement has trained for, let alone our security officers.

So what can we, the Australian security industry, do about all this?

Where do we start?

At its core, the answer is simpler than you might think, and it takes me back to my years at the U.S. Air Force Academy. Three little core values where drilled into me, day in and day out, values that have governed every aspect of my life to this day: Integrity First, Service Before Self, Excellence in All We Do. Since I started working in the Australian security industry, I’ve been extremely blessed to have found a workplace where my colleagues share similar values, and every day across the industry I meet outstanding, professional men and women from many companies who live by these general principles even if they haven’t thought to label them as I have. However, in my brief time here I’ve observed this to be the exception rather than the norm.

So if we have any hope of doing anything about the terrorism threat, undoubtedly, this is where we have to start!

Integrity first. It means we do the right thing, even when we think nobody’s watching. It means we don’t lie to our customers about what we can or cannot do for them, about our training and our capabilities, and we don’t lure them into a false sense of security because it makes us money. It means we don’t charge them for work we don’t do. It means we don’t steal from the very people we have promised to protect.

Service before self. It means we put our customers first, recognising they are the sole reason we exist in this role, even if it means we might make a few less bucks at the end of the quarter. It means we sell our customers the services they need, and not the services that make us the most money. It means that every time we don a security uniform, we wear it with pride, because we have chosen to put ourselves in a situation where we might be the first responders in the event of an incident.

Excellence in all we do. It means we strive today to be

ANTI-TERRORISM

On the night of Friday, 13 November, 2015, the city of Paris came under attack by members of Islamic State. This was a very calculated and coordinated attack, executed by three different teams, hitting six separate targets. The final toll included 130 dead and 368 wounded.

SECURITY INSIDER | February 2016 | 19

ANTI-TERRORISM

better than we were yesterday. If we have the honour of working as a security professional, it means we continually seek to improve ourselves, to advance our skills and our capabilities, to take pride in our uniform and our appearance, and to perform every task to the very best of our abilities — even when we don’t want to. And if we’re the leaders of these extraordinary men and women, it means we continually

cooperation between our industry and the relevant government bodies.

I wholeheartedly believe ASIAL is the right body to facilitate greater engagement between the industry and the relevant organisations such as ASIO, AFP, ABF, ADF and state law enforcement agencies.

In this arena, we must play a supporting role, which is much different than playing a lead role, and is much different than playing

“It means we strive today to be better than we were yesterday. If we have the honour of working as a security professional, it means we continually seek to improve ourselves, to advance our skills and our capabilities, to take pride in our uniform and our appearance, and to perform every task to the very best of our abilities — even when we don’t want to.” invest in them, in their training and equipment, and we do everything within our power to prepare them for the situations they might encounter throughout the course of their duties. . . duties that include potentially being the first person at the scene of a terrorist attack. In short, excellence in all we do means we as an industry come together as a cohesive team and raise the bar!

Once we have begun to get a handle on our, if I may,“industry core values,” then we can begin to take some serious measures to protect our loved ones and fellow citizens against the threat. That solution, at least in the initial stages, has only two components.

The first is a system for continual

20 | February 2016 | SECURITY INSIDER

little or no role at all. We as an industry have thousands of eyes watching over Australia every single day. I have to believe we have some role to play within the Australian national security framework. Once we understand where we fit into the bigger picture, then we can discuss the specific steps we need to take to execute that role effectively.

The second component consists of educating our customers. If I visit a critical infrastructure customer who tells me he’s on high alert for terrorism, yet he’s not interested in talking about at least minimal antiterrorism measures, then we have all failed him. The reality is that many of our customers are not security professionals, and they don’t have

the knowledge that we often take for granted. If they knew how to protect themselves, they wouldn’t need us, and it’s our job to educate them.

In a previous life, I played a role in the capacity building of navies and coast guards in various African countries. In that context, the U.S. Navy talked about four pillars of capacity building: Maritime Domain Awareness, Training & Professionalism, Infrastructure, and Response Capability. Every U.S. Navy security assistance project overseas falls into one of those pillars.

Perhaps we can plagiarise the same concept and apply it towards our own anti-terrorism capacity building within the Australian security industry — I’ll even use the same picture I used in an old Navy presentation I briefed senior African military officials years ago, slightly modified to better fit our context.

We’ll see very quickly that the core values of integrity first, service before self, and excellence in all we do, underpin the entire structure. By committing to these core values, the pillar of Training & Professionalism practically takes care of itself.

Security Domain Awareness is our ability to use technology and information operations to detect what’s happening in our domain; for the most part I think we do this quite well already. Infrastructure is something we may need to revisit, a fact that NSW Police has recently concluded in the wake of the unfortunate Parramatta attack.

We have great infrastructure, but historically we haven’t always built it with the specific terrorism threat in mind. And last but not least, response capability. If we do a good job with the other pillars, the response capability becomes almost an after-thought. However, we do have to consider that we’re no longer talking about responding merely to shoplifting incidents or drunken brawls; we’re talking about isolated individuals of an extreme ideology

ANTI-TERRORISM

who are seeking to die and take as many innocent lives as they can in the process. We can’t respond to that threat in the same way as we do a plain-vanilla shoplifter.

In conclusion, many of us agree this threat is only going to worsen over time, but fortunately we still have time to do something about it.

Perhaps we can never completely prevent all attacks from taking place, so some will sneak up on us, but we can absolutely take appropriate anti-terrorism measures to minimise the damage and loss of life. So where do we start? We start with our core values: integrity first, service before self, and excellence in all we do. This will allow us to find our place within the Australian national security framework and cooperate effectively with the relevant agencies.

And then we can effectively get to work on building our capacity to deal with this specific threat. We achieve this by breaking down the gargantuan task into smaller bits and focusing on the four pillars of capacity building: Infrastructure, Security Domain Awareness, Training & Professionalism, and Response Capability. I look forward to the healthy dialogues this article will hopefully kindle.

About the Author Ben Beville is a Business Development Manager and Security Consultant at Southern Cross Protection. He was formerly a Lieutenant Commander in the U.S. Navy, where he served 11 years active and reserve. Throughout his period of service, he completed multiple deployments to Africa and the Middle East, both afloat and ashore. Early in his career he served as a Boarding Officer aboard the guided missile cruiser USS Chosin, where he assembled and trained three highly proficient boarding teams that were tasked with providing maritime security for Iraq’s oil terminals. He returned years later to a similar role, planning

Maritime Interception Operations aboard the carrier USS John C. Stennis. Among his numerous other assignments, he was also a regional specialist in Africa, working for various U.S. Embassies to coordinate U.S. Navy activities in their respective countries, including Navy ship visits to highrisk ports. Prior to receiving his Honourable Discharge and making

a permanent move to Australia in 2014, his final duty station was as a watch-floor supervisor at the coalition operations centre in Djibouti, where he also assisted the U.S. Embassy in facilitating the training and equipping of 550 Djiboutian peacekeepers deploying to Somalia to support United Nations operations. Ben.Beville@ sxprotection.com.au.

SECURITY INSIDER | February 2016 | 21

SECURE_BIZ QUIZ

ASIAL’S NEW CONSUMER AWARENESS CAMPAIGN ASKS BUSINESSES:

HAVE YOU OUTGROWN YOUR

SECURITY? g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

ASIAL has launched a new high visibility Consumer Awareness Campaign to promote the use of licensed security professionals who are ASIAL Members to decision makers in SME, Corporate and Government organisations around Australia.

Participants are encouraged to share the SecureBiz Quiz on Facebook, Twitter and LinkedIn, with the survey designed to keep their individual results confidential for security purposes.

Locations

The Concept Similar to the successful Home Security Challenge run in 2015, the 2016 campaign points consumers in the direction of the SecureBiz Quiz at www.securebiz.com.au.

This short survey is completely anonymous, asks 10 multiple choice questions and provides a 22 | February 2016 | SECURITY INSIDER

diagnostic that encourages the participant to seek the advice of a licensed security professional who is an ASIAL Member.

The results page links to: • ASIAL Member Search Directory • Social media pages • Business security tips • Technology guide

• Airports: 49 digital screens in Sydney, Melbourne, Brisbane, Adelaide and Perth domestic airports during March (including the Easter long weekend – the busiest weekend for domestic airports). These screens target 100 per cent of all departing and arriving passengers, as well as every entry and exit to the Qantas Clubs and Business Lounges.

• Executive Channel Network: 244 digital screens in the premium CBD office towers of Perth, Adelaide, Melbourne, Sydney, Canberra and Brisbane.

85 per cent of the network is

HAS YOUR BUSINESS

OUTGROWN ITS SECURITY? Take ASIAL’s free SecureBiz Quiz today at www.securebiz.com.au

#SECUREBIZ

The peak body for security professionals.

www.asial.com.au

SECURE_BIZ QUIZ

•

made up of SME organisations, with the remainder being large corporate/multinational and government.

Print, digital and social media advertising will run throughout the remainder of the year. This includes: • Inside Small Business – EDM, website and magazine advertisements • GovLink – magazine ad and editorial • Facility Perspectives – magazine ad and advertorial • Mybusiness.com.au – EDM • Total Facilities Showguide/ Facilities Management Magazine – magazine ad • Australian Retailer Magazine – magazine ad and editorial

Getting involved - free ASIAL runs these high visibility Consumer Awareness Campaigns to benefit members. And to get the most out of it you really need to get involved.

We understand that not everyone offers security services to businesses or home security services, which was the focus of the previous Consumer Awareness Campaign.

But all of you should be taking advantage of this as a brand awareness opportunity, because it aims to raise national awareness of the ASIAL Member Logo as a security provider’s mark of distinction.

• Use your logo: This national campaign will boost ASIAL brand awareness; we’ll be telling consumers to look for the ASIAL member logo, so make sure you are using yours! Place the ASIAL logo on your website, business cards, other marketing materials and social media.

• Order your free member 24 | February 2016 | SECURITY INSIDER

stickers: We have free ASIAL Member Logo stickers for your vehicles and/or office door/ windows – email support@asial. com.au to request yours today.

• Self-promote: Utilise the SecureBiz Quiz as a free marketing resource; it may encourage former and/or prospective clients to re/engage with you. Your services will certainly be front of mind if they connect with the SecureBiz Quiz because you shared it on your website, social media, in your email signature and newsletter.

• Add it to your pitch: Trying to get a client across the line? Send them the SecureBiz Quiz link: www.securebiz.com.au. It will act as a third party endorsement, from the peak body for security professionals in Australia, highlighting the need to use a licensed security professional who is an ASIAL Member.

• Get social: ASIAL will be promoting the SecureBiz Quiz and engaging with participants on Facebook, Twitter and LinkedIn, Make sure you’re connected with us so you can engage with end users too. *If you’re offering Home Security Services, www. homesecuritychallenge.com.au remains active, so you can share that in place of www.securebiz. com.au.

Get involved – paid ASIAL’s Consumer Awareness Campaign offers you an opportunity to position your business as an industry leader through a strictly limited number of exclusive advertising opportunities to propel your brand to the forefront of the minds of consumers.

As mentioned earlier in the piece, the SecureBiz Quiz links to the ‘Secure your business’ and ‘Technology guide’ sections of the

ASIAL website. Ad placements are available on each of the sub pages, which are broken down into the following categories:

Secure your business • • • • • • •

Access control Alarms and monitoring - SOLD Biometrics Cash logistics CCTV - SOLD Physical security Security officers

Technology guide • • • • • •

Automation - SOLD Locking devices Physical devices Security Systems Smoke/Fire detectors Video intercoms

*Please note: Additional pages may have been sold after Security Insider was sent to print. Please contact us on 1300 127 425 to confirm availability.

Advertising advantage Some of the advantages of advertising as part of the 2016 Consumer Awareness Campaign include: • All communications channels will point to these sections of the website, increasing traffic and therefore brand exposure and recognition for advertisers.

• It’s exclusively your space for the period of the contract. Only one company will be able to advertise at a time.

• You’ll be reaching people who are already engaged and interested in the particular service offering they click on.

• Your advertisement can link directly to a web page of your choosing, and the transition will feel like natural progression to the person travelling from our site to yours.

• If you sign on in time, you can

SECURE_BIZ QUIZ

create a campaign that directly aligns with the 2016 Consumer Awareness Campaign.

Previous campaign results In promoting the Home Security Challenge we used a mix of train, bus, billboard and radio advertising, which supported an online campaign, including social media.

• Millions have seen the high visibility campaign, boosting ASIAL’s brand awareness therefore awareness of ASIAL membership as a security provider’s mark of distinction • More than 1,100 Australian householders have taken the Home Security Challenge • More than 1,200 people are following ASIAL on Facebook for security tips, often travelling through to the Home Security

Tips page • More than 5,000 people accessed the ASIAL Member Search Directory between 1 July and 30 November.

Stay connected with the campaign • Add us to your address book. At the very least, members should be receiving the ASIAL member eNewsletter First Alert every fortnight. If you are not receiving this, you will also miss out on important Consumer Awareness Campaign updates.

This could be because we are going to your Junk Folder. To fix this, add marketing@asial.com. au to your address book. Or, if you have changed your email address let us know your new details.

• Update your business services. If you are a full Corporate members, consumers can search for your business using the ‘Find an ASIAL member’ search function on our website. You can check whether your details on the ASIAL member search facility are up-todate by logging in to the ASIAL website.

Login to the new website using FirstName.LastName and your new password and navigate to ‘My Account’. If you haven’t yet logged in and updated your password, enter your FirstName.LastName, select ‘Forgot password’ and follow the prompts. If you get stuck, call 1300 127 425.

AWARD NOMINATIONS OPENING SOON Nominations for the Australian Security Industry Awards for Excellence and Outstanding Security Performance Awards will open in April and close in August.

Organised by the Australian Security Industry Association Limited (ASIAL), the awards provide an opportunity to recognise outstanding organisations and security professionals.

Nominations/submissions are open to all, with award categories to be announced in the near future. Winners will be selected by

an independent judging panel of experts.

Winners will be celebrated at an awards ceremony to be held in Sydney in October, emceed once again by Australian media

personality, James O’Louglin.

Members should check their emails for announcements in First Alert. Non-members should regularly check www.asial.com.au for updates.

SECURITY INSIDER | February 2016 | 25

HOME SECURITY CHALLENGE RESULTS

ASIAL’S 2015 CONSUMER

AWARENESS CAMPAIGN

REVEALS AUSTRALIA’S HOME SECURITY PRACTICES g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

ASIAL’s 2015 Consumer Awareness Campaign drove Australian householders to www.homesecuritychallenge.com.au, where participants answered 10 multiple choice questions and received a results-based diagnostic that encouraged them to seek the advice of a licensed security professional who was a member of ASIAL. Here’s what the data collected reveals about the home security practices of Australian householders.

1,170 responses were collected between July and November 2015 in response to the following questions:

26 | February 2016 | SECURITY INSIDER

HOME SECURITY CHALLENGE RESULTS

SECURITY INSIDER | February 2016 | 27

HOME SECURITY CHALLENGE RESULTS

a look at the overall campaign messaging

28 | February 2016 | SECURITY INSIDER

HOME SECURITY CHALLENGE RESULTS

Campaign results

householders have taken the

accessed the ASIAL Member

• Millions have seen the high

Home Security Challenge

Search Directory between 1 July

visibility campaign, boosting

• More than 1,200 people are

and 30 November.

ASIAL’s brand awareness

following ASIAL on Facebook

therefore awareness of ASIAL

for security tips, often travelling

To find out more about the 2016

membership as a security

through to the Home Security

Consumer Awareness Campaign,

Tips page

which will focus on business

provider’s mark of distinction • More than 1,100 Australian

• More than 5,000 people

security, turn to page 22.

SECURITY INSIDER | February 2016 | 29

ADVERTORIAL

Investment update and outlook from AustralianSuper for the September quarter 2015 Looking at the global investment landscape this quarter, five key themes emerge: • The US Federal Reserve’s decision to delay raising interest rates • The fact that it’s been a negative quarter for most investment markets, with share market volatility spiking in August and the main threat to stability coming from China • An Australian dollar which continues to fall. This has been a positive for members, with AustralianSuper’s large allocation to overseas investments rising in value, offsetting much of the weakness in equity markets • The Australian economy continues to plod along, although increased volatility in the resource sector had a negative impact on share market performance • Developed markets are continuing to grow at a moderate pace while emerging markets are struggling Some of the themes are explored in greater detail below:

It’s a slow recovery for the global economy The global economy is still in recovery mode, with economic growth continuing at a slow rate and some economies faring better than others.

The US and UK are among the better performers and emerging markets the worst.

The Australian economy is also growing, helped by low interest rates and the weaker Australian dollar.

Interest rates are staying low Global interest rates ended the September quarter lower than expected.

While the Federal Reserve has been talking about increasing US interest rates for a while now, to date it has been cautious about raising them too early. The global economic recovery is still fragile, and has been exacerbated by uncertainty in China during the quarter.

All eyes on China The weakness in China has had an impact on confidence across global markets, given growth across the rest of the world is modest. The impact has been greatest in emerging markets, commodity prices and a range of currencies.

Investors have become increasingly worried that the Chinese economy is slowing faster than previously expected, and may fall well short of the Government’s expectations of 7% growth in 2015.

Australian Dollar falls, with foreign investments rising in value The Australian Dollar has come under continued pressure. The domestic economic continues to muddle through, but the resources

sector has experienced further falls in commodity prices as the global commodity demand picture has failed to pick up, whilst supply remains strong.

Positioning the portfolio in the current environment What does all this mean for how AustralianSuper positions its portfolio?

We’ll be taking advantage of the global economic environment, where growth continues, but at a modest pace and will continue to maintain a diversified strategy with a mix of shares, unlisted assets and fixed interest and cash.

What’s the investment outlook?

The recent volatility comes off the back of three years of strong investment returns and members have benefitted strongly from this environment over this time. In recognising this, it’s also important that members look beyond the annual performance numbers to the long-term results, which remain strong.

AustralianSuper’s Balanced investment option has returned an average of 9.57% per year from its inception in 1985 to 30 September 2015 despite many ups and downs including the global financial crisis.

Looking forward, AustralianSuper will be keeping a close eye on global developments, particularly China and the US.

This information was prepared in September 2015 and may contain general financial advice which does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read the Product Disclosure Statement, available at www. australiansuper.com or by calling 1300 300 273. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788 Trustee of AustralianSuper ABN 65 714 394 898.

30 | February 2016 | SECURITY INSIDER

*

Super admin costing your business too much time?

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L

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I H

I

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SUPER

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With access to a free clearing house* through AustralianSuper you can pay all your staff’s super in one hit, no matter who they’re with.

Request a callback today at: www.australiansuper.com/business It’s Australian. And it’s super. * QuickSuper is a registered trademark and a product owned and operated by Westpac Banking Corporation ABN 33 007 457 141. A Product Disclosure Statement (PDS) is available from Westpac upon request. This document was issued in September 2015 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898 and may contain general financial advice that does not take into account your personal objectives, situation or needs. Before making a decision, consider your financial requirements and read the relevant Product Disclosure Statement, available at www.australiansuper.com/pds or by calling 1300 300 273.

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association.

PROVISIONAL CORPORATE MEMBERS

Aus Security Services Pty Ltd

Masood Hosseini t/a Alpha Guard Security Services

Kaine Robert Price t/a Huon Protective

CORPORATE UPGRADES

CVEM Security Group

Services

Mutonet (NSW) Pty Ltd t/a Austpac

SK Education Services Pty Ltd t/a LP

Troy G Teeling t/a Central Highlands

Security Services (NSW)

Security Services

Executive Security Solutions

CCS Security Systems Pty Ltd

Melton Bond Pty Ltd

Guardium Group Pty Ltd

Security Advisers Australia Pty Ltd

Armidale Fire & Safety Pty Ltd

High Protection Services Pty Ltd

Jason Klotz t/a Sunshine Coast Alarms

Encompass Security Pty Ltd

Allied Communications and Fibre Pty Ltd

Neil Irvine Management Pty Ltd

MIPEC Pty Ltd

Baymor Pty Ltd t/a Baymor Electrical

Stephen Knight t/a Security Strategies

Winged Bull Protection Pty Ltd

Blue Light Security Services Pty Ltd

Secured Australia Pty Ltd

Switchtek Pty Ltd

ASIAL MEMBER RECOGNITION PROGRAM

Sai Security Protection Pty Ltd

G.J.G Security Services (QLD) Pty Ltd

The ASIAL member recognition program

Safe T Card Australia Pty Ltd

ZacZah Pty Ltd t/a Whitsunday Information

acknowledges longstanding association

Vishnu Enterprises Pty Ltd

Technology

members. Recognition categories include

Royal Crown Security Pty Ltd

Saylug Security Solutions Pty Ltd

Platinum (25 years+), Gold (16-24 years),

MBSS Security Services Pty Ltd

Individual Protection Group Pty Ltd t/a

Silver (11-15 years) and Bronze (6-10

MIS Group VIC Pty Ltd

Security Force 1

years).

Bluewater Security Pty Ltd

Australian Bureau Monitoring Pty Ltd Australian Training Institute (ATI) Pty Ltd

GOLD

CORPORATE MEMBERS

Mathew Barratt Electrical Pty Ltd

BLP Training & Services Pty Ltd

Tesla Security Pty Ltd t/a Tesla Security

New Security Solutions Group Pty Ltd

Citiguard Protection Services Pty Limited

United Security Enforcement Corporation

Christopher Peluso t/a Pelsec Security

Ulong Pty Ltd

Pty Ltd

Services

A Pearce & R.P Pearce t/a Sydney Building

Management Software Solutions Pty Ltd

ASF Protection Pty Ltd

Technology Brokers

t/a Total Security

Global Manpower Solutions Pty Ltd

Jagwar Investments Pty Ltd t/a JAG

ESP Security Systems Pty Ltd

Peptronics Australia Pty Ltd

Security Solutions

Security One 2 One QLD Pty Ltd

ClearCam Pty Ltd

Toiyer Pty Ltd

Security One 2 One ACT Pty Ltd

Steel Family Pty Ltd t/a It’s Secure

Moree Security Services Pty Ltd

Bouradas Investments Pty Ltd t/a Brisbane

First Class Guards Pty Ltd t/a 1st Class

D.A Smallman & M.J Smallman t/a

Automatic Gate Systems

Guards

Smallman Security Systems

Australian College of Security Training Pty

SKPB Group Pty Ltd t/a Sturdy Security

Total Concept Security Pty Ltd

Ltd

Services

R & H Maugeri Pty Ltd t/a J & J Security

32 | February 2016 | SECURITY INSIDER

ASIAL MEMBER RECOGNITION

Advanced Inland Security Pty Limited

Cabling Services

Link Elevator Co Pty Limited

Securacom Holdings Pty Ltd t/a

Lance Locksmiths Pty Ltd

Top Tech Security Systems (AUST) Pty Ltd

Securacom

A Class Automotives Pty Limited t/a A

LCK Communications Pty Ltd

Angels International Security Services P/L

Class Protective Services

Southern Cross Venue Services Pty

All Access Locksmiths and Security P/L

Australian Security Fencing Pty Ltd

Limited

Vizion Surveillance Installations Pty Limited

Christian Rudolf Halbmeier t/a Chriann

Bentech Electronic Security Pty Limited

Tony Papandonis t/a AHC Alarms

Electrical

Apheco Pty Ltd

Holt Control Security Services Pty Ltd

Border/ID Security Pty Ltd

G4S Custodial Services Pty Ltd

Yuri Meiroian

GDH Services Pty Ltd t/a Systems Cabling

Campbell McKellar t/a City Coast Security

SILVER

Security Enterprises Pty Ltd

Prime Group (Aust) Pty Ltd t/a Prime

Elite Oriental Products Pty Ltd t/a Best

Moonlight International Security Pty Ltd

Protection

Alarm & Monitoring Services

Thomas Security Services Pty Ltd

TA & EL Dunn Pty Ltd

High Standard Security

ARB & Associates Pty Ltd

Tactical Technologies Pty Limited

AMPCOM Services Pty Ltd

Mathew Barratt Electrical Pty Ltd

Bell Security Systems Pty Limited

Multivision Intelligent Surveillance Australia

Opal Security Australia Pty Ltd

Millennium Hi-Tech Group Pty Ltd

Pty Ltd

New Security Solutions Group Pty Ltd

Micom Security Pty Ltd

Seme Solutions Pty Ltd

IA Security Pty Ltd t/a Alcon Security

Leda Security Products Pty Ltd

Active Security Operations Pty Ltd

Services

Nivek Alarms & Communications Pty Ltd

Arthur Pentes Investments Pty Ltd t/a

CHD Partners Pty Limited

t/a Nivek Communications

Metro Electrical & Security

IT & T Pty Ltd

Emenar Pty Limited t/a Met West Protection

CCS Security Pty Limited

Tarani Security Pty Ltd

Services

Elite Solutions Australia Pty Limited

Asnicorp Pty Ltd

Superior Protective Services Pty Ltd

Findon Pty Limited t/a Auburn Shooting

ZIF Services Pty Ltd

National Transport Security & Services P/L

Academy

Pattison Security Technology Pty Ltd

Richard C & Karin Holden t/a Nepean

Hanna Antonios Boumelhem t/a Smart

Safe City Security Services Pty Ltd

Valley Doors

Alarms

Crimtech Systems Pty Ltd

Vicat Pty Ltd

Intelec Electrical & Security Installations

Insight Security Services Pty Ltd

Sparkbusters Pty Ltd

Pty Ltd

Omega Security Services Pty Ltd

A.J. Edden Pty Ltd

Chris & Sandra G Gavrill t/a C&S Gavrill

Jardon Technologies Pty Limited

S & D Alarm Service Pty Ltd

Security Installations

Dorian Prior Hart t/a Hart Security

Perimeter Systems Australia Pty Ltd

EPP Enterprises Pty Ltd

Solutions

Crackweld Pty Ltd

Australian Concert & Entertainment

Wise Group Security Pty Ltd

D Butler & DJ Butler & DJ Butler t/a Butlers

Services Pty Ltd

Melton Bond Pty Ltd

Not Only Windsreens

Connley Walker Pty Ltd

Victorian Property Protection & Security

ABR Electrical Pty Limited

Court Family Trust t/a Court Security

Services (VIC) Pty Ltd

Complex Security Pty Ltd

M A P L (NSW) Pty Ltd t/a Southern NSW

Colourstory Pty Ltd

Michael David Thomas t/a G.H.A. Security

Investigations & Southern NSW Security

Four Aces Technologies Pty Ltd

Services

Ktronics Pty Ltd

E.C.H. Security Services Pty Ltd

Irokent Pty Limited

Rest-A-Sured Security Pty Ltd

Knuckle Down Security Pty Ltd

Huxley Hill & Associates

Cablevision Antenna and Cabling Pty Ltd Edward Lillicot t/a Telephone & Data

If you would like to participate in the ASIAL member recognition program, please email

BRONZE

security@asial.com.au

SECURITY INSIDER | February 2016 | 33

ADVERTORIAL

OPTIMISED SCHEDULING THE DIFFERENCE BETWEEN PROFIT AND LOSS

F

ield service is a fast paced environment with goalposts shifting quickly. Dispatchers must deal with competing priorities including emergencies, Service Level Agreement requirements, and customer expectations.

They need to take all these issues into account when deciding who to send where.

Thankfully, advances in technology have brought with them systems that optimise many steps in the process from logging a service call to dispatching it out into the field.

Enterprise optimises your scheduling With the convergence of many technologies, security contractors can deploy integrated systems such as simPRO Enterprise to capture information, suggest the optimal choices for scheduling of field staff, dispatch work to the field, and process information when received at the end of each job.

The power of this technology means staff in the office spend virtually no time waiting for status updates about work in the field.

Invoices are often processed even before the technician arrives at the next job.

Schedule both materials and labour The core job of field service

34 | February 2016 | SECURITY INSIDER

companies is managing field resources in the form of employed technicians, subcontractors, and plant and equipment - as well as materials.

When materials have a fixed cost, and particularly when businesses are working to an agreed, pre-determined schedule of rates, managing staff in the field becomes the difference between a profitable job and a loss.

This is where the need for a robust, reliable, and integrated field service management solution such as simPRO Enterprise and its mobile add-on simPRO Connect becomes essential.

Enabling organisations to optimise scheduling, dispatch, routing, and reporting creates an integrated and synchronised workflow.

Access to accurate, up-todate information gives staff the ability to make informed decisions throughout the day and improves the bottom line on every job.

Complexity and scheduling As we face skills shortages and rising costs, the challenge for service companies to become more efficient increases.

Smart operators staying ahead of the game are turning to modern tools to make the most of their existing resources in order to stay competitive and profitable.

Optimised scheduling and dispatch has become essential

for service companies. As the considerations for dispatchers become more complex, sending the wrong technician becomes easy and it is costly.

Integrated job management and scheduling systems take a lot of the guesswork out of it by providing suggestions, narrowing down appropriate options and optimising the scheduling process.

About simPRO Software simPRO is the global leader in job management software for the trade services and contracting sector to improve productivity and profitability in the businesses.

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CCTV SYSTEMS

ACTIVELY MONITORED CCTV SYSTEMS: OLD CHALLENGES, NEW SOLUTIONS g

Luke Percy-Dove, Security Technologies & Integration Consultant, Matryx Consulting

There are various perceptions of CCTV monitoring depending on your background and real-world exposure to it. One perception that appears consistent across all system users is that actively monitored CCTV is far more effective than passive CCTV systems. That CCTV systems that are actively watched by dedicated operators achieve better outcomes than those that are not.

The reasoning is sound. If people are dedicated to watching the cameras live, they can alert security staff or Police as events arise. This provides the opportunity for intervention before an incident becomes too serious. Sounds all perfectly logical right?

Watching CCTV may sound like good fun for some, but soon enough it becomes quite mundane.

The challenge with actively monitored CCTV systems will be ensuring that operators remain focused at all times. Aside from the obvious distractions such as Facebook and internet browsing, remaining attentive for extended periods is much harder than it sounds.

Over the years, various studies have been undertaken regarding the ability for the average person to remain focused on basic tasks.

In 2008, a study by the University of Nottingham looked specifically at CCTV and the attention span of CCTV operators. What the study explored was the ability of operators to undertake quite simple tasks such as spotting objects and tracking people over short periods of time.

The study is long and detailed and takes several reads to fully appreciate the key messages in it. What is apparent though is that the longer people are assigned to watching and monitoring CCTV, the less they actually notice. And the ability to notice even dramatic scene changes is lost very quickly, regardless of the level of focus applied by the operator.

A study from 2002 that is still well referenced by the CCTV community found that after 12 minutes of continuous video monitoring an operator will often miss up to 45 per cent of screen activity, after 22 minutes of viewing, up to 95 per cent is overlooked.

And that is based on a very small number of cameras and monitors.

What is popular today is for control rooms to fill their walls with monitors, each with perhaps nine or more camera images displayed.

It is evident that this style of CCTV monitoring is ultimately quite pointless, especially when we consider how technology can automate many of the functions that would normally be assigned to operators: Through the use of intelligent analytics, we can now monitor and detect; • Left object • Removed object • Stopped vehicle • Movement in the wrong direction • Inconsistent movement patterns • Increase in queue numbers • Increase in people count • Facial recognition • Behavioural recognition Many analytical programs are

now smart enough that they can “learn” the local environment and alert operators to pre-agreed changes. The operators would then verify what is occurring and make a judgement call on what needs to happen next.

It is a far more efficient way of monitoring CCTV because the operators can monitor hundreds of cameras without having to be constantly watching the monitors.

The use of technology means that the outcomes are far more reliable and ultimately more cost effective.

A full-time CCTV operator employed on a 24/7/365 basis in Australia would cost the business in excess of $300,000 a year. For local councils, the costs for an employee operator working three nights a week, can easily reach $80,000 a year.

When monitoring CCTV, we want to identify the extraordinary, not the ordinary. People are notoriously bad at performing mundane tasks, so why would we continue to rely on them? It just no longer makes sense. Or cents.

About the author: Luke Percy-Dove is one of Australia’s most respected and highly regarded Security Advisers and Security Design Consultants and has been a key player in the security industry for more than two decades. He has been a keynote speaker at some of the major security conferences in the country and is a regular contributor to FM Magazine.

WORKPLACE RELATIONS

“CASUALS” IN THE

SECURITY INDUSTRY

HAVE YOU GOT IT RIGHT? g

By Chris Delaney, ASIAL Industrial Relations Advisor

We use a lot of casuals in the security industry – we need the flexibility. Client demand changes rapidly and very often we only need our employees a few days per week. Many of our casuals work security as a second job to supplement their primary income.

So how does the Fair Work Commission (FWC), the Ombudsman (FWO) and the Fair Work Act 2009 (the Act) determine what is and what is not a casual?

SUMMARY The Fair Work Act does not provide a definition of a “casual employee’. Most modern awards define a casual as “an employee engaged and paid as such”.

A casual employee in the security industry is paid a 25% loading on the ordinary rate of pay and is paid only for the hours worked or a minimum payment for each start.

A casual is only paid for time worked e.g. a casual is not entitled to paid personal/carer’s leave, or annual leave.

And a casual may be terminated with 1 hours notice with no opportunity to claim unfair dismissal.

Industrial tribunals and courts have interpreted ‘casual’ to mean an employee who works only on demand by the employer, ad hoc with no expectation of when work may or may not be offered.

LONG TERM CASUALS

Under the Act a ‘long-term casual’ is an employee engaged on a ‘regular and 36 | February 2016 | SECURITY INSIDER

systematic basis’, with a real expectation of continuing employment. A long term casual may have access to entitlements and protections not afforded to other types of casual employees.

If a casual employee works to a roster advised in advance, has worked for over say, 6 months and has worked regular hours, chances are that an industrial tribunal would determine that they are either a permanent full time or permanent part time employee, with all of the entitlements that apply.

This can be a surprise to many employers who think just because they a 25% loading to their casuals, nothing else applies. It often becomes a jurisdictional issue in unfair dismissal claims.

FWC DECISIONS In a recent dispute over the rights to redundancy the FWC was asked to consider whether a group of “casual employees” should be entitled to redundancy payments under the National Employment Standards (NES) which are set out in the Act. The employees’ employment had come to an end because the project was complete and the employees were no longer required.

The company refused to make redundancy payments on the basis that the employees were casual employees and were not therefore entitled to redundancy.

The Enterprise Agreement (EA) included a clause that identified casual employment, payment of a 25% casual loading and that “the casual loading will be paid in lieu of and compensate for all benefits such as leave, notice, redundancy and other full-time entitlements that do not apply to casual employees”.

It went on to state that the entitlements of notice of termination and redundancy benefits applied to permanent employees only.

The Commissioner observed that: • The employees were engaged for full-time equivalent hours.

• The hours worked by the employees were regular and not subject to variations of any kind. The employees worked regular, consistent start and finish times.

• The employees attended work at the same time each working day without specific direction as there was an expectation they would do so.

The Commissioner further determined that the expression ‘casual

WORKPLACE RELATIONS employee’ in section 123(1)(c) of the Act should be given a meaning consistent with the common law regardless of what was stated in the EA. The Commissioner held that the employees were not casual employees and that regardless of the provisions of the Agreement the employees were entitled to redundancy benefits under the NES. The employer appealed to a Full Bench of the FWC. The Full Bench concluded that all of the entitlements of permanent employees were compensated for in casual loading.

To adopt the approach taken by the Commissioner Booth would allow for ‘double dipping’ by employees engaged as casuals and paid the casual loading, but who worked regular and systematic hours.

This adds to the evidence of a regular and systematic basis for the employment’; • There is a clear pattern of work being offered with reasonable frequency and of the work being generally accepted; • The employer has a reasonable expectation that the casual employee would work when work was offered.

The pattern of offer and acceptance could not be described as informal, irregular or occasional; • During the period of employment there was a reasonable expectation of ongoing employment having the same pattern as previous employment and this was the case up to the events that led to the ending of the employment relationship.

WHAT IS A ‘REGULAR AND SYSTEMATIC BASIS’

WHAT SHOULD EMPLOYERS DO?

Over time the FWC has set out the criteria it will consider when determining whether a casual employee’s employment was on a regular and systematic basis.

The FWC will consider if: • The employee is offered work regularly — e.g. on average of 3 days a week; • The employee generally accepts work when it was offered; • The total hours worked are roughly similar to the total ordinary hours that would be expected of a full-time; • The work offered is on regular days and hours similar to that which would be offered to a permanent part time employee; • There is some system or pattern to the employment the casual employee could expect to be offered work each week – there may be a roster that provided for work over a period of time albeit different days and hours for each week of the roster; • The casual employee has to be told each day that he would be required for work in these circumstances.

The decision above and other determinations of industrial tribunals stresses the importance of having a clause in an enterprise agreement that identifies: • how a person may be engaged as a casual; • the casual loading; • the particular benefits that are satisfied by the casual loading; • the importance of a clear definition in the EA or the Award; and • The risks associated with working casuals in a regular and systematic way.

In the absence of an Enterprise Agreement it is important to consider how you use casual employees. It is also worth remembering that when making decisions industrial tribunals and courts will give more weight to what actually happens in the employment relationship and not what the parties decide to call it – the “Duck Test” applies here too!

If you must use casuals as part of your business make sure: • There is a written common law contract that advises the employee that they are engaged as a casual

• •

•

•

and accepts the engagement as a casual; It is clear that the employee is paid a 25% casual loading; Identify the components of the loading as being in lieu of and compensation for all benefits such as leave, notice, redundancy and other full-time entitlements that do not apply to casual employees.

Casuals are directed to advise you weekly of their availability and assign work to them based on their availability; Casuals are not offered regular and systematic work over extended periods of time – vary hours and days to meet the operational needs of your business.

ENTITLEMENTS/PROTECTIONS UNDER THE FAIR WORK ACT 2009 The Act provides entitlements to ‘longterm casuals’ or casuals ‘employed on a regular and systematic basis’. These include: • Parental leave — a long-term casual employee may be eligible for unpaid parental leave.

• Unfair dismissal remedies— a longterm casual employee may have an entitlement to make a claim for unfair dismissal; • Requests for flexible working arrangements — a long-term casual employee can make a request after completing at least 12 months continuous service with the employer; • Meaning of ‘small business employer’ — the number of employees counted in determining whether an employer employs fewer than 15 employees includes casuals employed on a regular and systematic basis.

If you have any questions arising out of this article or any other workplace relations matter ASIAL can assist members with free over the phone advice. We can also assist you with the drafting of Enterprise Agreements, representation in industrial tribunals and all workplace disputes.

*Chris Delaney is ASIAL’s Industrial Relations Advisor. He can be contacted at ir@asial.com.au Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations specialist.

SECURITY INSIDER | February 2016 | 37

ASIAL Graded Security Monitoring Centres* Current as at: 19th January 2016

COMPANY (SHORT FORM NAME)

STATE

CERT. NO. GRADE

EXPIRES

ADTSecurity

NSW

448

A1

2 Apr 2017

ADTSecurity (Data Centre)

NSW

449

A1

2 Apr 2017

Allcare Monitoring Services

WA

419

A2

28 Feb 2016

ARM Security

WA

446

A1

10 Mar 2017

ART Security

VIC

438

A1

30 Sep 2016

BENS Wholesale Monitoring

NSW

442

A1

14 Nov 2016

Calamity Monitoring

NSW

422

A1

20 Mar 2016

Central Monitoring Services

NSW

437

B1

21 Mar 2016

Energize Australia

VIC

433

C2

13 Aug 2016

Executive Security Solutions

VIC

435

A1

21 Aug 2016

Glad Security

NSW

443

A2

25 Nov 2016

Golden Electronics

TAS

440A

A1

16 Oct 2016

Grade One Monitoring

NSW

424

A1

8 May 2016

Grid Security

NSW

439

A1

16 Oct 2016

Instant Security Alarms

QLD

457

A1

23 Sep 2017

Linfox Armaguard

VIC

434

A1

14 Aug 2016

Mekina Technologies

TAS

461

A1

15 Jan 2018

Onwatch

NSW

451

A1

20 Apr 2017

Paul-Tec (Australia)

NSW

454

A1

29 Feb 2016

Proforce Security

VIC

423

A1

24 Apr 2016

Protection Pacific Security

VIC

436

C2

1 Aug 2016

RAA Security Services

SA

447

A1

14 Feb 2017

Secom Australia

NSW

458

A1

14 Dec 2017

Sectrol Security

VIC

452

B2

19 Aug 2017

Security 1

ACT

460

A2

09 Dec 2017

Securemonitoring

VIC

459

A1

23 Nov 2017

Security Alarm Monitoring Service

SA

426

A1

18 Jun 2016

Security Control Room

VIC

455

A1

18 Aug 2017

NSW

445

A1

10 Dec 2016

Spectus

WA

450

A1

12 Apr 2017

State Government Protective Security Service

QLD

427

C1

18 Jun 2016

Telstra SNP Monitoring (Hamilton)

NSW

453

A1

29 July 2017

Telstra SNP Monitoring (West Ryde)

NSW

431

A1

13 Aug 2016

Ultimate Security & APS Monitoring Centre

NSW

456

A1

16 Sep 2017

SMC Australia

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

38 | February 2016 | SECURITY INSIDER

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