CREDIT UNION
TRANSFORMING THE BANKING
BANKING EXPERIENCE
BRANCH TRANSFORMATION
& THE CUSTOMER EXPERIENCE
The approach to retail banking, like all consumer services, is evolving quickly, which is creating new design trends for financial institutions to consider. A weekly or monthly trip to one’s local branch was once as routine as the subsequent trip to the grocery or department store. The dawn of an interconnected and technologically savvy society has ushered in a new approach for consumers accessing financial services. This, in turn, has a lasting impact on bank architecture and the physical architecture of brick-and-mortar locations.
At PRA, we help our clients consider how the following seven design opportunities might help them save costs while still providing best-in-class service for their customers.
THE SEVEN IMPORTANT BANK DESIGN & CREDIT DESIGN ISSUES
1 FLEXIBLE DESIGN
Spaces are designed to provide different levels of service during and outside of normal business hours.
2 TELLER PODS
Teller Pods are free-standing that break down the physical and mental barrier between a teller and consumer allowing for greater collaboration.
INTERACTIVE TELLER MACHINES (ITM s )
3
ITMs are enhanced ATMs that provide all the services of ATMs, while also involving a live teller at a remote location. ITMs offer greater staffing flexibility to organizations.
4 CONCIERGE POD
The concierge pod hosts a greeter that provides a hospitality atmosphere.
5 LOBBY SPACE
The lobby is dedicated to the customer experience with branding that integrates comfortable furniture, a beverage/snack bar, and charging stations.
6 OFFICES AND CONFERENCE SPACES
Conference rooms are decreasing in size as additional small private offices are required for staff.
7 DRIVE THRU
Drive-thrus are becoming larger in order to service more customers, influencing the site and building design of today’s banks and credit unions.
In this whitepaper, Bank Design & Credit Union Design Trends: Branch Transformation and Customer Experience by PRA’s bank architect Ryan Schmitz, we explore these seven trends further, their impact on bank architecture, and attempt to extrapolate how the evolution of banking will evolve in the foreseeable future.
North Shore Bank Racine, WI Educators Credit Union
Mukwonago, WI Educators Credit Union
Oak Creek, WI
Educators Credit Union Corporate Headquarters Racine, WI
Educators Credit Union Corporate Headquarters Racine, WI
MRA Office Pewaukee, WI
North Shore Bank Brookfield, WI
Johnson Bank Milwaukee, WI
North Shore Bank Milwaukee, WI
HIGHLIGHTED RETAIL FINANCIAL SERVICES CLIENTS
Advantage Bank
American Community Credit Union
American Exchange Bank
Anchor Bank
Associated Bank
Badger State Bank
Bank of Lake Mills
Bank of Sun Prairie
Bank Mutual
BMO Harris Bank
Brookfield National Bank
Educators Credit Union
Oak Creek, WI
Cambridge State Bank
Citizens Bank
Continental Bank
Columbia Savings & Loan Association
Community First Credit Union
Commonwealth Credit Union
CUNA Mutual Group Credit Union
Educators Credit Union
Elm Grove Savings & Loan
Farmers & Merchants Bank
First Business Bancshares
First Federal Financial Bank
First Northern Bank
First National Bank
First Wisconsin National Bank
F & M Bank
Gas & Electric Credit Union
Harris Bank
Heartland Credit Union
Home Savings Bank
ISB Community Bank
Johnson Bank
Kinnickinnic Federal Savings & Loan
Landmark Credit Union
LaSalle Bank
Layton State Bank
LeSueur Bank
Liberty Savings & Loan
Macktown State Bank
Maritime Savings Bank
McFarland State Bank
M & I Bank
Milwaukee Credit Union
Mitchell Bank
Monmouth Bank
Mutual Savings Bank
North Shore Bank
North Milwaukee State Bank
Peshtigo National Bank
River Cities Bank
PNC Financial Services
Port Credit Union
Second Ward Saving Bank
Slinger State Bank
Southridge National Bank
Southwest State Bank
State Bank of Cross Plains
State Financial Bank
State Francis Bank
Sunset Bank
Veterans Affairs Credit Union
Wauwatosa Savings Bank
Wells Fargo Bank
Wisconsin Community Bank
Wisconsin Credit Union League
North Shore Bank Mequon, WI
Educators Credit Union Oak Creek, WI
North Shore Bank Mequon, WI
Educators Credit Union Corporate Headquarters
Racine, WI
North Shore Bank Brookfield, WI
WHO WE ARE
Plunkett Raysich Architects, LLP, is a full service architectural and interior design firm employing over 120 professionals. We don’t merely design buildings; we create spaces for people, that inspire people.
FIRM HISTORY
Plunkett Raysich Architects, LLP, was established in 1935 by founder Henry Plunkett. Today, PRA is a multi-faceted national firm specializing in creating and re-imagining a variety of community environments.
PRA LEADERSHIP
Partners at PRA include Andrew Bell, Kevin Broich, Michael Brush, Gregg Golden, Jedd Heap, John Holz, Devin Kack, Nicholas Kent, Steven Kieckhafer, Scott Kramer, Clayton Little, Chris Noack, Jason Puestow, Larry Schneider and Michael Sobczak.
LICENSED IN
Arizona, Connecticut, Florida, Illinois, Iowa, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Dakota, Texas, Virginia, and Wisconsin.
We also have 46 NCARB Architects on staff, allowing registration in most states within the United States.
PROJECTS IN
WHAT WE DO
CORPORATE & COMMERCIAL
CIVIC
PLANNING
Site Planning/New Urbanism Design
Building Programming
Master Planning
Space Planning
Capacity Studies
Feasibility Studies
Facility Maintenance Studies
Technology Planning
LEED®/Sustainable Design and Planning
Visioning and Facility Branding
Facility Needs Assessment
Rapid Access Prototyping
SENIOR LIVING
HOSPITALITY & SPORTS
EDUCATION
HEALTHCARE
MULTI-FAMILY
RELIGIOUS
INTERIOR DESIGN
Material and Color Selections
Furniture Selection and Procurement
Furniture and Finishes Standards
Lighting
Art and Accessory Selection
Exterior and Interior Signage
Graphics
Window Treatments
ARCHITECTURAL
Concept Development
Preliminary Design
Schematic Design
Construction Drawings and Specifications
Cost Control
Energy Conservation Analysis
Engineering Coordination
Building Information Modeling / 3D Modeling
Code Compliance Consultancy
CONSTRUCTION
Contractor Selection
Bidding Review
Construction Administration
Product Review
Schedule Tracking
Quality Assurance
Post Occupancy Evaluation
