CPA ASSIST

MANAGING BURNOUT: THE IMPACT AND STEPS TO REDUCTION

A 2018 survey of 7,500 full-time employees found the top five reasons for burnout are: 1.Unfair treatment at work 2.Unmanageable workload 3.Lack of role clarity 4.Lack of communication and support from their manager 5.Unreasonable time pressure This list demonstrates the root causes of burnout are often not the result of individual behaviour, but rather the work environments and structures they are exposed to. This hints at the idea that burnout can be avoided if prevention strategies are integrated from the top, down. Although burnout has become “just part of the job” for many workers, there is a substantial cost of burnout to not only individuals but organizations as well. Employees experiencing burnout are 63% more likely to take a sick day and 2.6 times as likely to be actively seeking a different job compared to those who aren’t experiencing burnout. If they choose to stay in their current role, their confidence in their performance is 13% lower than peers not experiencing burnout, and they are 50% less likely to discuss meeting performance goals with their manager. This demonstrates that employee burnout can trigger a downward spiral in individual and organizational performance. Not surprisingly, the effects of burnout are often also felt at home. Employees who consistently experience high levels of burnout strongly agree that the amount of time their job takes makes it difficult to fulfill their family responsibilities. Additionally, employees who experience burnout are 23% more likely to visit a hospital emergency room. Organizational leaders are stuck in the difficult position of needing to inspire higher productivity and performance, while ensuring team members aren’t being burned out. However, it is important to realize that in most situations, the main factors that cause employee burnout have less to do with expectations for hard work and high performance and more to do with how someone is managed. So, what changes can managers make to help prevent employee burnout? Leaders should foster positive employee experiences, learn how to reduce stress at work, set clear expectations, communicate effectively, remove barriers, and ensure that employees feel supported. The following five tips will help!

1.Listen to work-related issues

Managers must demonstrate they care about their team. This can be done by focusing awareness, time, and attention on each employee. To mitigate burnout, employees need to feel like their manager genuinely cares about them as people and is willing to address their work-related problems.

2.Strengthen the team

Great managers build cohesive teams, promote teamwork, and initiate effective communication to align their team members. They also hold individuals accountable for creating a work environment where teamwork thrives, people help one another, and everyone feels heard.

3.Make everyone feel heard

Employees will take more responsibility for their performance if they believe their opinions are welcome and make a difference. This sense of ownership reduces burnout because it gives employees a sense of control and autonomy.

4.Create a connection

Managers must show their employees how their contributions make a difference within the organization.

Employees are far less likely to reach burnout when they can connect their work to the company’s mission statement or purpose. Employees are looking for meaning in what they do.

5.Focus on what people do best

Employees are 57% less likely to experience burnout when they have the opportunity to do what they do best. When people can tap into their strengths, they are more engaged, more effective, less stressed, and more focused on doing their best work. Managers must position their teams to become engaged as individuals and provide value to the organization. When managers make well-being a priority and provide resources for employees to live healthier lives, they can make a significant difference in reducing burnout and creating a thriving workforce.

CPA Assist provides confidential counselling services and 24/7 crisis support to Alberta and Saskatchewan CPAs, candidates, and their immediate families. To book an appointment through CPA Assist, call 1-855-596-4222 or email cpaforbes@telus.net.