Dealing with Conflict

Dealing with Conflict COURSE OUTLINE

WELCOME Without conflict, teams and organizations do not grow.

However, conflict should be viewed as a pragmatic development opportunity and not a destructive interaction to be avoided.

Learning the difference between affective (individual) and cognitive (issue) based conflict, this collaborative program provides the chance to analyze your own conflict handling style, understand why conflict happens, explore the five stages of conflict, and illuminate the skills required to defuse affective conflict by exploring the ‘amygdala hijack’ and deploying the ‘I statement’ philosophy.

YOUR JOURNEY STARTS HERE © 2020 Starfish vILT

This is a vILT session. vILT stands for Virtual Instructor Led Training – a highly interactive and participative learning event.

This is not eLearning nor a Webinar, but a very engaging and active development process.

Therefore, come to the session prepared to be involved in open discussions, work in breakout groups, do presentations, argue and debate with your cohort colleagues, be called on by name to contribute and , most importantly, learn something new and have some fun!

The session takes place using WebEx. Please see your calendar invitation for the link.

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Find a quiet and comfortable space – without interruptions or background noise and with a good internet connection Make sure you have a working microphone and speakers (or headset), and webcam Take opportunities offered to network and engage with other participants Be ready to engage and respond openly to facilitators Log off from your emails and check your mobile is on silent Grab yourself a tea or coffee and enjoy the session! © 2020 Starfish vILT

2-hour vILT Session: Dealing with Conflict Objectives of the Session: • Learn what conflict is and different types of conflict • Explore your emotional response to conflict • Learn about the levels of conflict • Differentiate between fight, flight, and flow states • Master the use of "I" statements in resolve conflict situations

© 2020 Starfish vILT

PREPARE FOR THE SESSION: Dealing with Conflict

Complete the conflict styles self-assessment (click here to download) Read the article: “How to Navigate Conflict with a Coworker” Watch the short video below: “Conflict – Use It, Don’t Defuse It”

© 2020 Starfish vILT