Holding Crucial Conversations

Holding Crucial Conversations COURSE OUTLINE

WELCOME There are several crucial conversations we must have every day at work: feedback, performance, disciplinary, expectation setting, etc. Some of these conversations are emotional in nature and, therefore, create stress and unease. Poorly handled conversations can quickly go awry and, sometimes, we enter these conversations long on empathy but short on challenge.

We need to avoid this habit of ‘ruinous empathy’ and move towards a style of resect and radical candor.

This engaging program offers dialogue principles and tools in addition to skills that enable you to balance empathy with challenge while ensuring the crucial conversation is just that – a collaborative conversation.

YOUR JOURNEY STARTS HERE

© 2020 Starfish vILT

This is a vILT session. vILT stands for Virtual Instructor Led Training – a highly interactive and participative learning event.

This is not eLearning nor a Webinar, but a very engaging and active development process.

Therefore, come to the session prepared to be involved in open discussions, work in breakout groups, do presentations, argue and debate with your cohort colleagues, be called on by name to contribute and , most importantly, learn something new and have some fun!

The session takes place using WebEx. •

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Find a quiet and comfortable space – without interruptions or background noise and with a good internet connection Make sure you have a working microphone and speakers (or headset), and webcam Take opportunities offered to network and engage with other participants Be ready to engage and respond openly to facilitators Log off from your emails and check your mobile is on silent Grab yourself a tea or coffee and enjoy the session!

© 2020 Starfish vILT

vILT SESSION: Holding Crucial Conversations Objectives of the Session: ●

Exploring what makes a conversation crucial

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Understand the emotional elements of a crucial conversation and how to deal with them

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Examine dialogue principles and how to stay focused on the objective of the conversation

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Learn how to create a psychologically safe environment to progress the dialogue rather than enter into positional argument

© 2020 Starfish vILT

PREPARE FOR THE SESSION: Holding Crucial Conversations

• Read the article: “4 Things to Do Before a Tough Conversation” • Watch the video below:

© 2020 Starfish vILT