The Changing Shape of Work- Implications for Technology Leaders and Providers

THE CHANGING SHAPE OF WORK &

Implications for Technology Leaders and Providers

There was a time when Work w People largely worked on premises in an office away from home

Organizational resources we accessed from the office.

Many employees used desktops while in the office and other computing devices while on the move

in meeting rooms

around workstations

was a Place...

ere

Offices had secure IT infrastructure and LAN connectivity.

People connected and communicated in person...

in the cafeteria; around the coffee machine

water cooler conversations were a big thing

IN

2020

Work could be performed anywhere, thanks to the cloud

There was a mass migration of the workforce from on-premises to remote work. Business continuity needs added a full load on IT infrastructure almost instantly due to the lockdown. All departments (HR, Admin, Finance, Operations, and others) instantly became dependent on remote systems as users were now outside office premises.

Chief Information Officers (CIO) became the backbone of business continuity. CIOs also assumed the roles of Supply Chain officers to orchestrate infrastructure to employee needs.

W E N Employee Needs

Faster End User Computing (EUC) devices Reliable networks Security on open internet access Access to on-premise resources – file servers, applications, databases Collaboration tools with AV conferencing features Webcast and online seminar hosting facilities Seamless, integrated digital experiences across multiple devices Systems to connect with customers, partners and other stakeholders

NEW Imperatives for CIOS 1

Enable virtual collaboration and knowledge sharing

6

Captur real tim

2

Review Information Security policies

7

Emplo infringe

3

Ensure compliant use of software

8

Centra opera

4

Provide for IT infrastructure availability and connectivity

9

Hardw chain

5

Provide for productivity enhancement

10 Closer

are sup

S

re training needs near to me

oyee monitoring without ement of privacy

alized IT support model: Addressing ations, maintenance and break fix

ware delivery and supply orchestration

r integration with partners who pplying hardware and software

THE

Opens Up

New Horizons

What happened during lockdown sparked new ways of thinking.

The forced digital adoption by end users opened a new mindset towards work among employees and businesses. This shift debunked the idea that physical infrastructure equals workplace.

The COVID-19 pandemic connected digitally enabled with business continuity processes. We're beginning to see the small change.

Strong drift towards Work-from-Home and Work-from-Anywhere models or a combination of remote and office-based work models

Increased investment in mobility assets compared to the Pre-COVID-19 scenario -- Investments in EUC like Laptops, Tablets and combined machines against Fixed Assets like Desktops and Thin Clients, as well as investment in network enhancement and remote connectivity

Focus on investing in newer technologies to fix existing gaps in infrastructure and hardware with reduced budgets

Focus on Infrastructure Availability (uptime), Security and building new skills for IT resources

A change in management perspective on IT security as a requirement for ongoing resilience to a “Security First” approach during remote working

Growing IT security investments for controlling increased cybersecurity threats and maintaining business continuity from anywhere

Shaping the Future of Work Together How CIOs and Technology Companies must partner with Users

The Road Ahead for

CIOs

Keep the organization’s users and clients connected – through collaboration tools like Teams, OneDrive and Zoom on multiple devices Enhance ability to deliver green ever-changing business needs. Digitize inefficient or manual processes requiring physical presence Address the sudden stretch on IT infrastructure due to Work-From-Anywhere loads Define and deploy deterrents to cybersecurity threats Reinforce supply chain processes related to the distribution of corporate hardware and software across remotely dispersed users Catalyze industry disruptions. Cloud Virtual Desktop Infrastructure’s application virtualization and scalable end-point security Drive cost savings and re-invest in critical infrastructure needs to support, sustain and plan growth

Implications for

Technology Companies There is greater demand for 1 Laptops and mobility devices

6 Teleconferencing s

2 Remote working and collaboration

7 Faster access to da

3 Security solutions to secure endpoints,

8 Productivity enhan

4 Cloud infrastructure services and

9 A robust tech stack

technologies

esp. cloud based tools, VPNs, etc.

specialized work software

5 Communications equipment and

telecom services for home office use

adoption of 5G

applications

business continuity

software

ata; expedited

ncement

k for reliable y plan (BCP)

6 ft

Questions that Technolo Leaders must ask thems

ogy selves What technologies do we need to build or acquire to support a remote workforce?

What inventory strategies do we need to build to buffer against demand and supply-side shocks?

How do we drive technology adoption among users in a way that enhances their mobile work experience?

How do we keep up with the upcoming technology trends and understand the global supply chain for our hardware and software ecosystem?

How do we drive integration with Human Resources to plan for workforce needs, including streamlining policies and procedures?

What kind of pricing changes and other proactive measures can bolster current and future demands?

Where can my immediate short-term demand be generated? Team with technology channel partners to understand the new global market dynamics

Anees Merchant

Executive Vice President anees.merchant@course5i.com

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