Reconciliation Acknowledgement Statement

“This is a fantastic result for our residents, our children and our families in this local area, and for the Serrell Street kinder community. When confronted with adversity of being told the kinder was to close at short notice the parents and the local community rallied. Without their hard work, the kinder would not have been saved.”

Cr Lew East Ward

Each year we conduct an annual Community Satisfaction Survey, which includes a list of Victorian State Government-mandated questions, surveying 400 randomly-selected community members about their perceptions of Council.

In order to get further in-depth insights, this year, we followed up with a series of focus groups. Insights from this research revealed Stonnington ranks higher than the metropolitan average in appearance of public areas, as well as customer service, and on par with waste management services across metropolitan Melbourne with a satisfaction level of 71 per cent. Three times as many residents rated the value for money they receive from Council in infrastructure and services as very good or good (45 per cent) than rates it as very poor or poor (15 per cent), although there is still some work to be done in this space.

Younger residents aged 18–34 rated council’s overall performance higher than those aged 50–64. There was also strong support from residents for the return of face-to-face community meetings – something we’re addressing with our recent community forums.

Council is listening to and taking action on feedback that indicated opportunities for improvement, including communication, community engagement and advocacy. Our digital improvement program will also ensure we’re able to be more responsive to requests and provide our customers with more information about our services.

Find out more at stonnington.vic.gov.au/ community-satisfaction

We acknowledge we are on the Traditional Lands of the Wurundjeri Woi Wurrung and Bunurong peoples of the East Kulin Nationsand pay our respect to their Elders past, present and emerging. We extend that respect to all Aboriginal and Torres Strait Islander peoples. We acknowledge their living connection to Country, relationship with the land and all living things extending back tens of thousands of years.