Relaunch ready: how the sector is preparing for reopening

Relaunch ready: how the sector is preparing for reopening

Relaunch ready

Recruitment needs Recruitment needs 100% 95% 90% 85% 80% 75% 70% 65%

60% 55% 50% March 2020

Mapal Group

March 2021

June 2021

November 2021

Relaunch ready

How companies are preparing for reopening What steps are you already taking to prepare for reopening?

0% Renewing training materials Updating job descriptions and adverts Calculating resource requirements Updating existing technologies Implementing new technologies

Reviewing the benefit package Training leaders on recruitment

Mapal Group

10%

20%

30%

40%

50%

60%

70%

80%

Relaunch ready

Biggest concerns in relation to onboarding new people What are your biggest concerns in relation to onboarding new people?

0% Product quality and delivery Impact on guest experience Timescale

Dilution of company culture High churn Remaining compliant High cost of training Impact on team morale

Mapal Group

10%

20%

30%

40%

50%

60%

Relaunch ready

Challenges operators are facing during the first 100 days of onboarding new employees ✓ ✓ ✓ ✓ ✓ ✓ ✓

Mapal Group

Getting all the training done alongside their day-to-day job Commitment and follow-through of new-starters High churn Not enough time to bring people to the level needed Culture fit Lack of resources Getting the standards right with bulk recruitment

Relaunch ready

Top 5 skills employers predict they’ll lack the most 1.

2.

3.

4.

5.

Mapal Group

Junior/entry level F&B staff (27.1 %) Food & Beverage Management (14.3%) Pastry Chef / Chef de Partie /Commis (11.4%) Kitchen Staff (10%) Housekeeping (8.6%)

Relaunch ready

Top positions employers are planning on recruiting for 1.

2.

3.

4.

5.

Mapal Group

Junior/entry level F&B staff (36.6%) Kitchen Staff (12.7%) Executive Chef / Head Chef / Sous-Chef (8.5%) Head Office / Support roles (HR /Marketing/Sales) (8.5%) Food & Beverage Management (7%)

Relaunch ready

Training the team After reopening, I don't think there will be enough time to train employees before the peak season starts (1- do not agree; 5- agree completely) 35% 30% 25% 20% 15% 10% 5% 0%

1

Mapal Group

2

3

4

5

Relaunch ready

Making up for the lack of skills I will have to hire more employees to make up for the lack of highly skilled workers (1- do not agree; 5- agree completely) 40% 35% 30%

25% 20% 15% 10% 5% 0% 1

Mapal Group

2

3

4

5

Relaunch ready

Aftermath of Brexit In the aftermath of Brexit do you expect to have less EU workers (1- do not agree; 5- agree completely) 35% 30% 25% 20% 15% 10% 5% 0% 1

Mapal Group

2

3

4

5

Relaunch ready

Hiring after Brexit Where do you think most of your new recruits will come from?

United Kingdom

Mapal Group

European Union

The Commonwealth

Other

Thank you!