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A U S T R I A & S E R B I A

Friendship - the Basis of

ECONOMIC COOPERATION

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CONTENTS

AUSTRIA & SERBIA

Friendship - the Basis of

ECONOMIC COOPERATION

S UPPORTIVE PARTNER SEBASTIAN KURZ Austrian Minister for Europe, Integration and Foreign Affairs

R ESULTS SPEAK THE MOST

ANDREAS HAIDENTHALER Commercial Counsellor at the Austrian Embassy to Serbia

Serbian-Austrian Economic Cooperation

2014

O NA GROWTH PATH

Economy of Austria

EDITOR

Tanja Jakobi

Mark Pullen

ART DIRECTOR Ilija Petrović i.petrovic@aim.rs SALES DIRECTOR Melita Andrejević

m. andrejevic@aim.rs

P ARTNERS & FRIENDS

V ALUABLE COOPERATION

K EY PLAYER

F RIENDSHIP, WHAT ELSE?!

CHRISTOPH LEITL President of the Austrian Federal Economic Chamber

PROJECT MANAGERS Biljana Dević b.devic@aim.rs

The Austrian Trade Commission in Belgrade

i.krsmanovic@aim.rs PHOTOS Zoran Petrović

OFFICE MANAGER n.nesis@aim.rs

FINANCIAL DIRECTOR Ana Besedić a.besedic@aim.rs

L ET’S LEARN FROM THE AUSTRIANS

EXECUTIVE DIRECTOR Ruža Ristanović

C OMPETENCE AND RELIABILITY

ESTHER FREITAG, MBA Managing Director of Leitnerleitner Serbia

r.ristanovic@aim.rs GENERAL MANAGER Ivan Novčić

i.novcic@cma.rs

D YNAMIC COOPERATION

H.E. JOHANNES EIGNER Austrian Ambassador to Serbia

PRINTING Rotografika d.o.o. Makenzijeva 67, 11000 Belgrade, Serbia Phone: +(381 11) 2450 508 Fascimile: +(381 11) 2450 122

M ORE THAN A DECADE OF EXCELLENT SERVICE OMV In Serbia

L UXURY AND A PERSONAL TOUCH ALEKSANDAR VASILIJEVIĆ General Manager, Falkensteiner Hotel Belgrade

T RAINING FOR BETTER LIFE

WIFI International

AUSTRIA&SERBIA

D IRNDLS EN VOGUE

Austria: Customs and Tradition

E-mail: office@aim.rs

N EW-OLD NOTES ON A TUMULTUOUS RELATIONSHIP

Austrian culture

S AFE IN TROUBLED WATERS

MILIVOJE MILETIĆ Acting President of the Serbian Chamber of Commerce

t.bankovic@aim.rs

CLAUDIO CESARIO CEO of Unicredit Bank Serbia

Nataša Nešić

Tanja Banković

Siemens Serbia

GORAN RELJIĆ General Manager, Dkfm. L. Tenczer GesmbH

Ivana Krsmanović

EDITORIAL MANAGER

P ROMOTER OF THE AUSTRIAN ECONOMY

IVICA DAČIĆ First Deputy Prime Minister and Foreign Minister of Serbia

A RT OF EXCELLENT RELATIONS

NICOLAUS KELLER Cultural Attaché at the Austrian Embassy in Serbia

COPY EDITOR

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G REAT SPACE FOR IMPROVEMENT

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E XCELLENCE ON ALL LEVELS Education

T HE ART OF KAFFEEHÄUSER Tourism

H IGH QUALITY INVESTOR

Austrian Investment in Serbia

COMMENT

AUSTRIAN-SERBIAN RELATIONS

Friendship BINDS In the year that marks the centenary of World War I, Austria and Serbia have an important lesson to offer the world: it is possible to build a relationship of trust, support and friendship on a history of turbulent relations. However, the stronger that friendship is, the greater the obligation of the partners not to let each other down

he October visit of Austrian Foreign Minister Sebastian Kurz is perhaps the best example demonstrating the political support and genuine concern with which Austria approaches this relationship. On this occasion Kurz relayed three key messages to the Serbian political leadership and public: he reiterated strong support for Serbia on its road to European integration, conveyed the message of new EU Enlargement Commissioner Johannes Hahn that he was looking forward to cooperation with Serbia on the EU accession process and then he personally visited floodaffected households Šabac, in order to assure himself on the ground that the funds and donations provided by the Austrian government, Austrian businesses and individuals were being put to good use in Serbia. The aforementioned should also be interpreted as encouragement and as an obligation for Serbia to continue in the same direction. This is because, as Kurz noted, it is clear that Serbia has yet to show progress in a large number of fields, whether that concerns meeting the commitments taken on by the Brussels Agreement or further reforms in the economic domain and on other fronts where, according to the latest European Commission Report, Serbia continues to lag behind, especially when it comes to the rule of law, media freedom, standards in the field of the environment, energy, security policy and public administration reform. As all the countries of the Western Balkans have been told many times already, there is no magic date after which any of these countries will be automatically admitted into the Union, including Serbia, which at present

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seems to be receiving the highest praise, but cannot be satisfied that enough has been done. Having a true friend also means talking openly about that which is not good. Austria, with a total value of investments of around three billion euros, is the leading foreign investor in the Serbian economy in the last 13 years and around 450 Austrian companies operating in Serbia contribute to the transfer of modern technology, as well as increasing production and exports from Serbia.These figures could be much higher if Serbia had better regulated its economic environment. With the exception of the shift made with the adoption of the new labour law, Austrian companies and potential future investors in Serbia face numerous problems: excessive bureaucracy

Michael Davenport, in order for it to be possible to open the first chapter next year and, in the case of good progress, for Serbia to be able to become a member of the Union by 2020, it seems that at least some of the obstacles that have constantly delayed the opening of chapters are on the way to being removed. There is no doubt that the focus is on political work, primarily on the overall normalisation of relations with Pristina, but Serbia also faces numerous obligations internally. The economic part has largley been implemented with the announced fiscal consolidation, the conclusion of an agreement with the IMF and the implementation of reforms that would enable the creation of equal conditions for doing business, a stable economic environment and

Austria, with a total value of investments of around three billion euros, is the leading foreign investor in the Serbian economy in the last 13 years and around 450 Austrian companies operating in Serbia contribute to the transfer of modern technology, as well as increasing production and exports from Serbia and administration, the slow adoption and implementation of laws governing the business environment and a weak legal system. The ball, thus, is in our court and if, as expressed by Foreign Minister Ivica Dačić, we expect Austria to continue to support the policy of EU enlargement and the fastest possible European integration process for the region and Serbia, and continued investment in our economy, then we must address a number of obligations that are yet to be fulfilled. Judging by the announcements to date of the Head of the EU Delegation to Serbia,

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transparent rules of the game which, judging by the views of Austrian investors in Serbia, and not only them, still fall short for now. The years of missed opportunities that are behind us best testify to how much we have a tendency to procrastinate with difficult tasks. When we next find ourselves face to face with those who truly support us, at the new summit of the countries of the Western Balkans in Vienna, it would be nice to be able to return that look of satisfaction of someone who fulfils promises first made to self, and then to one’s friends. ■

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INTERVIEW

SEBASTIAN KURZ

AUSTRIAN MINISTER FOR EUROPE, INTEGRATION AND FOREIGN AFFAIRS

Supportive

PARTNER

SEBASTIAN KURZ (LEFT), AUSTRIAN MINISTER FOR EUROPE, INTEGRATION AND FOREIGN AFFAIRS, AND ALEKSANDAR VUČIĆ, SERBIAN PRIME MINISTER

The fact that Austrians reacted so promptly to the flood disaster in May this year is a clear sign that the close link between our two countries not only exists on a political level, where Austria strongly supports Serbia in the negotiation process with EU, but is felt by the people as well 8 |

“T

he Western Balkans, as a main point of interest for Austria, is in need of a clear European perspective, as security and stability in the region of the Western Balkans in turn mean stability and security for Austria”. Sebastian Kurz, Austrian Minister for Europe, Integration and Foreign Affairs, has repeated this sentence many times in the past. His recent visit to Belgrade, together with representatives of Austrian humanitarian organisations, to learn about the extent of damage from flooding in Serbia and confirm the way assistance sent by Austria is being used, once again served to confirm Austrian support for Serbia. “Austria was fortunately able to respond efficiently and provide assistance in many areas”, said Kurz during his visit to Serbia, stressing that support came from both the government and from NGOs as well as individuals who expressed deep sympathies toward Serbia. During his visit he was accompanied by the

AUSTRIA&SERBIA

president of Raiffeisen Holding, which operates in Serbia, through Raiffeisen Bank and UNIQA insurance, as well as representatives of Caritas and the Red Cross, the two biggest Austrian NGOs, and the editor-in-chief of Austria’s daily paper Kurier, which helped organise the campaign and gather donations of individuals after the floods. That event saw Kurz relay to Serbian politicians the message of new European Enlargement Commissioner Johannes Hahn that he is looking forward to cooperation with Serbia in the process of accession. Speaking in this interview for our publication, he notes that he is very glad that his colleague will be dealing with this portfolio, consisting of both enlargement and neighbourhood policies, which is very important for Austria. After his October meeting with Serbian Prime Minister Aleksandar Vučić and Foreign Minister Ivica Dačić, Kurz congratulated Serbia on a very positive progress report from the European Commission for Serbia, primarily in the implementation of reforms in the economic sector, and expressed his hope that Serbia will open one or two negotiating chapters by the end of the year. He noted that it is very important that the

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PERSPECTIVE

The Western Balkans, as a main point of interest for Austria, is in need of a clear European perspective, as security and stability in the region of the Western Balkans in turn mean stability and security for Austria.

OPPORTUNITY

Any European country that is ready for accession can join, whether it is Serbia or any other accession country. But accession requires great efforts in reform measures and their implementation, and it remains to be seen how long this will take.

COMMITMENT

The fact that I have met already many times with Serbian leaders and also visited Serbia twice this year is evidence of my commitment to Serbia’s European path.

screening process has been opened on a whole range of logue are also a factor in the process. And when negotiachapters and is now in full swing. “This is important, be- tions are successfully completed it will require the approvcause screening will pave the way for effective and efficient al and ratification of all 28 member states in order to become a full member. However, while the timing is unclear, negotiations,” says Kurz. it is essential that the process remains fair,” says Kurz, He reiterates that Austria supports Serbia strongly in the negotiation process. While praising Serbia for the progIt would be a big misunderstanding to see the ress achieved, Kurz noted “it is also clear distribution of tasks in the new Commission as a that further efforts are needed”. “repeal of the enlargement commissioner” Considering that there is no deadline for accession, neither formal nor informal, it is up to each country who wants to join the Euro- continuing: “Through meetings like the Balkans summit pean Union to choose its pace of accession. “Any European we will make sure to keep enlargement negotiations high country that is ready for accession can join, whether it is on the European agenda.” Serbia or any other accession country”, said Kurz. However, he pointed out, accession requires major efforts in reform ■ You have stressed many times that Southeast Eumeasures and their implementation and it remains to be rope, including Serbia, represents the focus of Austrian foreign policy. How much is such a policy inspired by seen how long this journey will take. “In the case of Serbia, the challenges of the Kosovo dia- the role of Austria in the process of European integra-

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tion and how much is it to do with bilateral interests?

- Nowadays, domestic, foreign and EU relations are always closely intertwined. This is the same with our support for Serbia and the other countries of Southeast Europe. Helping these countries reach European standards and foster cooperation among themselves and with us is in the interest of Southeast Europe, the interest of Austria and the interest of Europe as a whole. The fact that Austrians reacted so promptly to the flood disaster in May this year is a clear sign that our close links not only exist at a political level, but is also felt by the people.

a full member. However, while the timing is unclear, it is essential that the process remains fair. ■ Although Serbia seems to be receiving more praise on the international stage, a year has passed and not a single chapter has been opened. What do you think is the cause of this delay?

- There is no delay, the negotiations were opened on 21st January, the screening process has been opened on a whole range of chapters and it is in full swing. This is important, because screening will pave the way for effective and efficient negotiations.

■ How much significance can be placed on the recent summit in Berlin and the upcoming one in Austria regarding the return of the Balkans to the European agenda, and could such meetings act as a substitute for the possible closure of the office of the EU Enlargement Commissioner?

■ How much has the issue of Ukraine challenged relations between Serbia and the European Union, and where does Austria, as a country interested in the South Stream gas pipeline project, see the correctness of political and economic sanctions imposed against Russia?

- It would be a big misunderstanding to see the distribution of tasks in the new Commission as a “repeal of the enlargement commissioner”. Let me also tell you that I am very glad that my colleague Johannes Hahn will be dealing with this portfolio, consisting of both enlargement and neighbourhood policies, which is so important for Austria. Through meetings like the Balkans summit we will be sure to keep enlargement negotiations high on the European agenda. The fact that I have met already many times with Serbian leaders and also visited Serbia twice this year is evidence of my commitment to Serbia’s European path.

- The member states of the European Union have found a remarkably unified stance on Russia, and quite rightly so, because basic values and principles of the international community are currently at stake. What is more important than sanctions is to keep communication channels with the Russian leadership open, which is where Serbia and Austria might have a certain role to play.

SEBASTIAN KURZ (LEFT), AUSTRIAN MINISTER FOR EUROPE, INTEGRATION AND FOREIGN AFFAIRS, AND IVICA DAČIĆ, SERBIAN FOREIGN MINISTER

The reform efforts of Prime Minister Aleksandar Vučić should be commended: over the last few months he has tackled many politically sensitive issues, issues which many other politicians would not dare to touch

■ How should we interpret the message from Berlin that the route of countries in the region will be hard and long and that, when it comes to deadlines, parallels should not be drawn with previous cases of accession? Does this mean that 2020, which is informally considered the deadline for accession, is unrealistic?

- There is no deadline for accession, neither formal nor informal. Any European country that is ready for accession can join, whether it is Serbia or any other accession country. But accession requires great efforts in reform measures and their implementation, and it remains to be seen how long this will take. In the case of Serbia, the challenges of the Kosovo dialogue are also a factor in the process. And when the negotiations are successfully completed it will require approval and ratification from all 28 member states in order for the candidate to become

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■ You have noted many times Serbia’s unfinished business in terms of fighting corruption, judicial reform and related issues. Do you see any progress in that regard?

- As the recently published EU progress report on Serbia notes, progress has been made in the fields of justice and fight against corruption. However, it is also clear that further efforts are needed. The goal must be to achieve an institutional system that will function independently and sustainably. ■ In your opinion, to what extent has the Serbian government fulfilled its promises to take key reform measures to stabilise the economy and harmonise its economic domain laws with European regulations?

- The reform efforts of Prime Minister Aleksandar Vučić should be commended: over the last few months he has tackled many politically sensitive issues, issues which many other politicians would not dare to touch. It is exactly this leadership that is needed to bring Serbia back on track in an economic sense. ■

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INTERVIEW

IVICA DAČIĆ

FIRST DEPUTY PRIME MINISTER AND FOREIGN MINISTER OF SERBIA

Partners &

FRIENDS

We believe that Austria will continue to support the EU enlargement policy and continuation of the European integration process in the region and Serbia’s maximum possible speed. Also from Austria, as one of the biggest investors in Serbia, we expect the continuation of investment in our economy 12 |

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his year’s commemoration of the centenary of World War I, probably the most turbulent event in an otherwise turbulent history of relations between Serbia and Austria, showed that both countries are turned towards a common future, and are fostering prosperous cooperation at the regional level and in the framework of European integration. “Austria has always been very active in providing political support and has lobbied strongly in all EU institutions to accelerate the European integration of Serbia,” says Ivica Dačić, First Deputy Prime Minister and Minister of Foreign Affairs in the Government of Serbia, speaking at the beginning of this interview, in which he summarises the state of relations between Austria and Serbia. It is no wonder that, after Germany, Austria has been chosen to host the next summit of the Balkan countries. Until the Vienna

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gathering it is up to the states of the region to, jointly and each of them individually, be active in the process of accession to the European Union, to engage as soon as possible and with specific projects in the areas of infrastructure that were presented in Berlin, applying for EU funds, which could significantly accelerate their implementation and contribute to the linking of neighbours. Austria and Serbia maintain relations at a very high level, have stable and comprehensive cooperation, and such relations contribute to the links between the two countries towards the very numerous Serbian diaspora community in Austria. This community is well integrated into Austrian society and has the ability to nurture its own language and culture, as well as preserving their identity, while on its part Serbia stimulates its countrymen to contribute to developing the society and the country in which they live, thereby also improving the overall image of Serbia and Serbs in Austria. Good political relations are accompanied by excellent economic cooperation - with over three billion dollars of investment, Austrian companies are a significant employer in the Serbian economy – and the first Deputy PM expects the reform agenda of government to have a positive impact on increasing the interest of Austrian investors. “I believe that, in addition to a well-trained workforce, the business environment in the country will soon be at the top of the advantages that single Serbia out as a good place to invest,” says Dačić. Special impetus to economic cooperation should also be provided by the recently established Economic Senate of Austria-Serbian, which should speed up the linking of business people and serve as a source of infor-

REGION

It is up to the countries of the region to connect as soon as possible prior to the next summit in Austria, with concrete projects in the field of infrastructure that are eligible for EU funding.

SENATE

I see the role of the Senate of the Economy primarily in connecting business people and as a framework for learning about business conditions and arrangements and the implementation of specific business ventures.

mation for potential investors interested in first-hand details about conditions for doing business in Serbia, exchanges of experience among investors who are already in the country and being nurseries for new ideas and the implementation of specific business enterprises. ■ In which areas could the already good relations between Serbia and Austria be made even better?

DIASPORA

A positive role in the development of relations between the two countries is played, in particular, by the Serbian diaspora in Austria, which represents a true bridge and guarantor of cooperation for the benefit of our peoples.

Austria in this process?

- Serbia expected Austria to continue what has been done so far; to support the opening of negotiating chapters in the shortest possible timeframe, to continue to support the EU enlargement policy, through their representatives in the organs and institutions of the EU, and consequently the continuation of European integration of the region at the maximum possible speed. Also, as one of the biggest investors in Serbia, we expect Austria to continue to invest in our economy.

- I can note with satisfaction that relations between the Republic of Serbia and the Republic of Austria are at a very high level, ■ What are the countries in the region and Serbia expected to stable and comprehensive. Their quality is influenced by regular and constructive dialogue at the highest level and high levels, do following the recently held summit in Berlin and until the very good economic cooperation and, in particular, our diaspora in Austria, who represent an important factor in improving overall relations between our countries. It is precisely in these areas where we can improve on collaboration – maintaining a regular dialogue on key bilateral issues, the situation in the region, as well as Serbia’s membership in the EU and the support of Austria. There is great potential in the field of economic cooperation. The Serbian market and our products become more attractive to the Austrian economy and I believe that the adopted and planned reforms of the Government of the Republic of Serbia, with the aim of reviving the economy and improving the investment climate and business environIn the coming years there will be an insistence on ment in the country, will prove to be a real incentive for increased interest among greater mutual cooperation between the countries of the Austrian business to invest in Serbia. A region, but with the aim of individual entry into the EU special place in bilateral relations belongs as early as possible, in line with fulfilling the objectives to our citizens and citizens of Serbian origin in Austria. This is the most numerous and unique dynamics of each of the candidate countries Serb community in Europe, after the Serbian community in Germany. Our citizens are well integrated next summit, scheduled to take place in Austria? into Austrian society and maintain regular links with the moth- - It is up to the countries of the region to connect as soon as poser country. I believe that their role in interpersonal relations will sible prior to the next summit in Austria, with concrete projects become increasingly strengthened, while the Republic of Serbia in the field of infrastructure that are eligible for EU funding, will continue to contribute to strengthening their identity and which will significantly speed up their implementation. encouraging them to contribute to developing the society and the country in which they live, thereby also improving the over- ■ In your opinion, will the coming period see more emphasis all image of Serbia and the Serbs in Austria. placed on cooperation in the region, as key to the collective ■ You recently announced that it would be mutually beneficial for the EU to strengthen support, economically and financially, for the Balkan countries during the EU accession process. In what way do you expect concrete support from

entry of the Western Balkans into the EU, or will the focus be on individual efforts of individual countries which are meeting the needs of European integration at a very different pace?

- We do not see that in the future, with the new EU Commission and the new European Parliament, that something significant

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will change. The EU’s support for the aspirations of the region’s countries to achieve EU membership, as before, will insist on fulfilment of the famous and proclaimed conditions to an extent that will allow the countries of the region to be adequately included in the EU, both politically and economically. In the coming years there will be an insistence on greater mutual cooperation between the countries of the region, but with the aim of individual entry into the EU as early as possible, in line with fulfilling the objectives and unique dynamics of each of the candidate countries. ■ In which areas does Serbia receive the most expert support from Austria in the European integration process?

- As you are aware, the Ministry of Foreign Affairs deals with the political context of our European integration and on that side I can tell you that Austria has always been very active in providing political support and has lobbied strongly in all EU institutions for the acceleration of the European integration of Serbia.

year in Belgrade, during the visit of Austrian Foreign Minister Sebastian Kurtz. This conference was preceded by the visit of the president of the Austrian Federal Economic Chamber, Christoph Leitle, with a delegation of prominent businessmen. I see the role of the Senate of the economy primarily in connecting business people and as a framework for learning about business conditions, exchanging experiences and ideas and arrangements and the implementation of specific business ventures. The very fact that the Senate has brought together entrepreneurs who have a business interest in cooperation and investment, testifies to the importance it could have on overall improvement in economic cooperation between the two countries.

■ What branches of industry in Serbia are mentioned as the most interesting for investment from the conversations you’ve had with business leaders, representatives of the Austrian Chamber of Commerce and other Austrians?

■ This year was marked by the centenary of the outbreak of the First World War, in the context of which there has again been talk about Serbia’s role in initiating the conflict. What message can be sent today about the place of history in the construction of political and economic relations between Serbia and Austria?

- Marking the centenary of the First World War is an opportunity to, on the basis of historical Starting from the message of facts and without politicisation, free ourthe tumultuous history of the selves from the present stereotypes and - Austria is one of the most important Starting from the message two nations, it is necessary mystification. economic partners and the largest invesof the tumultuous history of the two nato turn towards our common tions, it is necessary to turn towards our tor in the Serbian economy. Total direct financial investment in the period since future within the framework common future within the framework 2000 exceeds three billion euros and has of prosperous, European cooperation. We of prosperous, European led to the hiring of about 20,000 workalso cannot forget those who suffered cooperation ers. Currently there are more than 400 the consequences and the warning of Austrian companies present in Serbia, primarily hailing from the first and second world wars, as evidenced by the 83 Serbian Vienna, Styria and Carinthia, in different sectors. Austrian busi- military memorials in Austria. nessmen express interest in doing business in Serbia, while the sectors most commonly mentioned are infrastructure, food pro- ■ How much has Serbia changed its relationship with the Dicessing, metallurgy, textiles, the wood and furniture industries, aspora community, including the large expat community in energy and renewable energy, as well as environmental projects Austria, since the generations of “guest workers” and refurelated to the collection, processing and recycling of municipal gees have been joined by young and educated members of waste and water treatment. The advantages highlighted include the community? the motivated and high quality workforce in Serbia, and I be- - A positive role in the development of relations between the two lieve that as a result of the reforms the business environment in countries is played, in particular, by the Serbian diaspora in Austria, which represents a true bridge and guarantor of cooperation the country will soon be ranked as the top of advantage of doing for the benefit of our peoples. Representatives of the Serbian dibusiness in Serbia. aspora in Austria, which numbers around 200,000 of our citizens, ■ In which ways can organisations like the Senate of the Ausare organised in 13 communities and more than 70 clubs and trian-Serbian Economy help speed p the completion of tangiassociations. Thanks to traditionally good cooperation with Ausble investments in Serbia? trian institutions, the position of the Serbian diaspora in Austria - I would remind you that the Founding conference of the Senate is good, especially in the field of preservation of language, culture of the Economy of Austria-Serbia was held in late February this and national identity. ■

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CORPORATE

SUZANA ŠUVAKOVIĆ SAVIĆ OPERA DIVA

Feast for the EYES AND EARS

his year’s season at the Metropolitan Opera brings a series of fantastic titles and, given that very few people have a chance to see them on stage in New York, you should use the possibilities provided for us by new technologies, says primadonna Suzana Šuvaković Savić, soprano.

■ What is the significance of HD live broadcasts from the MET in the Cineplexx cinema when it comes to enriching the cultural offer in Serbia?

The HD live broadcasts at Cineplexx UŠĆE Shopping Centre provide the exceptional opportunity to see some top opera and ballet performances

- This is a unique opportunity to enjoy the perfect harmony of organization and music. Given the tradition of the Metropolitan, for hosting the world’s best voices and for its phenomenal production, and thanks to the live broadcasts of the Cineplexx cinema at UŠĆE Shopping Centre, we have an opportunity to experience all of that in a certain way. ■ What would you recommend to the audience?

- I would highlight, in particular, the opera “Lady of the lake” and the phenomenal Joyce DiDonato.

I would also recommend “Jolanta” and “Cavalleria Rusticana” with the melody of the film The Godfather, “Pagliacci” and “The Tales of Hoffman”, which I had an opportunity to sing. ■ How important is the opportunity to watch these opera performances for opera singers?

- It is very important, for the reason that they can hear perfect diction, enjoy the dynamic pace everything flows at, as well as the acting that completes the whole experience. They will not learn to sing better but it is instructive in terms of inspiration at least. ■ How much do today’s modern technology and means of communication influence the return of the public to the opera?

- The sound live and on screen cannot be compared, but all the glamour, quality of delivery and the atmosphere itself, which they broadcast, contribute to the experience being greater and at some moments you really feel like you’re sitting in their red chairs.■

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INTERVIEW

CHRISTOPH LEITL

PRESIDENT OF THE AUSTRIAN FEDERAL ECONOMIC CHAMBER

Valuable

COOPERATION

Business ties between the two countries have been nurtured for a long time and have yielded impressive results, be that in terms of the level of investments, the number of Austrian companies operating in Serbia or the level of bilateral trade

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“Y

ou can measure the importance Austrian companies with their own subsidiarof Serbia for the Austrian Federal ies in the country and the annual bilateral trade Economic Chamber and the treat- volume is more than €800 million. ment the Serbian market gets with a Relations between the Serbian Chamber of simple fact: our office in Belgrade was founded Commerce and the Austrian Federal Economic over 60 years ago, in 1952, and has been operat- Chamber are excellent, but there is one wish ing ever since, without Mr Leitl has: for the any interruption, even Serbian counterpart to We have excellent during the 1990s, when be given the legal and the world looked a bit cooperation between our two institutional setup to different than it does Chambers, but as always in enable it to perform a today,” says Christoph role as the Auslife there is always room for similar trian Chamber of ComLeitl, President of the improvement merce. “This would be Austrian Federal Economic Chamber. in the interest of both If this history of mutual cooperation is countries“, says the President of the Austrian translated into today’s perspective, it reads Federal Economic Chamber. like this: according to official statistics of the National Bank of Serbia, Austria is the biggest ■ How important a factor is the Austrian foreign investor in Serbia, with more than €2.9 Chambers of Commerce system when it comes to making decisions related to laws in billion in investments since 2000. There are 450

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INTEREST

Southeast Europe in general, and especially Serbia, is a very important business partner for us. Austria is the biggest foreign investor in Serbia.

WISH

My personal wish would be for the Serbian Chamber of Commerce to be given the legal and institutional setup to enable it to perform a similar role as the Austrian Chamber of Commerce, as this would be in the interest of both countries.

the economic domain, and is the government obliged to take on board the opinions of the chamber, or it is a casual consultation process?

PARTNER

The Serbian Chamber of Commerce is an important partner for us, both on the bilateral level as well as on the European level, in our common work within Eurochambres.

■ In which way is the exchange of information between the Austrian Federal Chambers and the chambers of commerce of Serbia and Vojvodina organised; how do Austrian business leaders learn about reforms in Serbia through the chamber?

- First, the involvement of the Austrian Chamber of Economics on the national and regional legislative level is essential, because the input from those actu- - We share experiences and see common concerns and ally affected by economic interests. Most importantly, or social policy measures we share a vision that in Serbia, Vojvodina and Austria provides invaluable knowleach country entrepreneurs are not far apart and we share a edge for public administracan make a real difference common destiny in Europe tion towards the practicain realising the economic bility, timing and scope of potential and making public measures. Public administration appreciates that the administration better. Experience is shared mainly on the business community speaks with one voice. By law, basis of personal contacts between the chambers’ experts the Chambers have the right to be informed and must and management. be heard. This also applies to the European level. Our The Serbian Chamber of Commerce is an important perspective: you have to know the position of the busi- partner for us, both on the bilateral level as well as on the ness sector in order to consider it in a policy aiming for European level, in our common work within Eurochambres for example. We have excellent cooperation between growth and improving welfare.

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our two organisations, but as always in life there is always room for improvement. My personal wish would be that the Serbian Chamber of Commerce is given the legal and institutional setup to enable it to perform a similar role as the Austrian Chamber of Commerce, as this would be in the interest of both countries. ■ How do organisations like chambers of commerce, industrial associations or ad hoc institutions, such as the newly established Senate of the Economy of Austria-Serbia, cooperate in promoting investment and foreign trade?

Austrian companies with their own subsidiaries in the country. Our annual bilateral trade volume is more than €800 million. You can measure the importance of Serbia to the Austrian Federal Economic Chamber and the treatment the Serbian market gets with a simple fact: our office in Belgrade was founded over 60 years ago, in 1952 to be precise, and has been operating ever since, without any interruption, even during 1990s, when the world looked a bit different than it does today. ■ What is the role of the Austrian Chamber of Commerce when it comes to harmonising the needs of the economy with the education system, and what lessons could Serbia learn from this experience?

- Mainly by making information available, establishing trust, building experience, inducing investment, exchanging leads on business opportunities, providing a support framework for business transactions and mitigating the effect of unknown risks.

- I am not too familiar with the current challenges of the Serbian education system. However, as one of the Austrian Social Partners, the Austrian Economic Chamber is directly involved in many aspects of ■ In which areas are Austrian comthe education system, particularly panies most active when it comes in the apprenticeship system. Some to investing abroad and how much 130,000 young people are currently in an apprenticeship with compais this region a point of destination nies - sharing time between work for Austrian investors? - Serbia, Vojvodina and Austria are not on the company floor and formal far apart and we share a common desschooling. European experience tiny in Europe. Austrian foreign dishows that countries with an aprect investment and trade are highly prenticeship system for vocational Austrian foreign direct diverse. Production, retail, logistics, training have approximately half financial services, as well as tourism, investment and trade are highly the youth unemployment rate of are areas where Austrian companies countries with a purely school-based diverse. Production, retail, have invested successfully. system. In Austria we have also put logistics, financial services, forward many very concrete proposas well as tourism, are areas ■ What are Austria’s leading sectors als for adjusting the public school in terms of the export of knowledge where Austrian companies have system and the university sector to the needs of the 21st century. Finally, and technology? invested successfully - Although small, Austria has a wellour own WIFI is Austria’s biggest vocational training institution – traindiversified economic base that is ing some 350,000 workers and entrepreneurs in some 35,000 well integrated into European and global value chains. There are strengths in the automotive, chemical, manufacturing, ma- training courses each year. chine-building, semi-conductor, clean-tech & environmental technologies sectors as well as in the health, tourism and cre- ■ Which Austrian experiences could Serbia use when it comes ative industries. This broad industrial base ensures stability and to utilising EU funds for the development of economically underdeveloped parts of the country and attracting foreign inshields us somewhat from cyclical volatility. vestment to these areas?

■ Where is Serbia on the map of interest of Austrian investors?

- Southeast Europe in general, and especially Serbia, is a very important business partner for us. Austria is the biggest foreign investor in Serbia. Since the year 2000 Austrian companies have invested more than €2.9 billion in Serbia, according to official statistics of the Serbian National Bank. We can count aver 450

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- In our experience the best results have been achieved by focusing on areas with long-term potential in the region: training, infrastructure, innovation, improving investment conditions and integration into the global economy. National and regional co-funding, practicability of funding rules and accountability all need to be standard. ■

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INTERVIEW

MILIVOJE MILETIĆ

ACTING PRESIDENT OF THE SERBIAN CHAMBER OF COMMERCE

Let’s Learn from the

AUSTRIANS

Vučić to Vienna, and reciprocal visits of high ranking Austrian officials, had an impact on the dynamics of economic cooperation?

The Serbian Chamber of Commerce has decided that upcoming reform and development of the chamber system will be built according to examples of good practice – based on the example of Austria and Germany

rovided Serbia remains on the course of reforms it has begun, and consistently enforces laws adopted in the past, it will contribute to building an enabling environment for business in the country and attracting new Austrian investments, considers Milivoje Miletić, acting president of the Serbian Chamber of Commerce. In this work, as well as in the reform of the Serbian chamber system, we should look to the Austrian economy and its chamber system.

■ At the political level cooperation between Serbia and Austria is very good. How much have the visits of Serbian Prime Minister Aleksandar

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- Austria is particularly interested in political and economic stability of the region, and strongly supports economic and political reforms and Serbia’s European integration process. The two countries cooperate closely and through regional initiatives, such as Danube Cooperation, the Central European Initiative and the Danube Commission. Serbia, with support from Austria, has managed to establish itself as an important regional partner and coordinate with Slovenia the area of road, rail and air transport, as well as sharing knowledge with the Slovakian sector of the economy. Good political relations between the two countries and changes in perceptions of Serbia among Austrian officials are a good base and provide a strong tailwind for Austrian businessmen – potential buyers of Serbian products and investors in the Serbian economy. This was confirmed by conversations held during the May visit of the Prime Minister with entrepreneurs and the most significant Austrian companies that already operating here or are planning to start a business and invest in Serbia. ■ What are the latest results of the trade exchange between Austria and Serbia and what are the chances of that exchange returning to the pre-crisis level?

- By 2011 trade between Serbia and Austria had

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SUPPORT

Serbia, with support from Austria, has managed to establish itself as an important regional partner and coordinate with Slovenia in the area of road, rail and air transport, as well as sharing knowledge with the Slovakian sector of the economy.

GAINS

In addition to capital, Austrian investors have brought knowledge and modern management techniques, raising the technological level of the companies in which they entered, the volume of domestic production, creating export channels and strengthening the competitiveness of Serbian products on demanding foreign markets.

INVESTMENT

The implementation of serious reforms, which has been initiated by the Government of Serbia, consistent implementation of the package of laws adopted last summer, building an enabling environment for investment and business activities in Serbia, will accelerate investment decisions from Austria.

practically returned to the level prior to the economic crisis, reaching almost a billion dollars. A slight decline was recorded in 2012, but the result recovered as soon as the next year, when the foreign exchange once again recorded a billion dollars. What is important for the Serbian economy is that in 2013 we exported goods worth $371 million, which is a 30 per cent better export performance than in the previous year. For the first six months of 2014 total trade amounted to $497 million, with the growth of our exports by 13 per cent and imports by one per cent compared to the same period last year, resulting in a reduction of the deficit.

Also leading to greater exports is the serious preparation and promotion of export and investment potential, as well as constant and coordinated informing of the Austrian business community regarding the opportunities and benefits of different forms of cooperation with Serbia - especially at the local government level. The Serbian Chamber of Commerce, through its representative offices in Vienna and in cooperation with the Austrian Chamber of Commerce, encourages cooperation with the Austrian economy by organising various business events in Austria and Serbia, which contribute to the inflow of investments, ■ Austria is not among the top the creation of export channels and the strengthening of the five partner countries either in national brand, in which the terms of imports or exports. In Austrian experience is invaluwhich areas is there room for able to us. Last year and this higher sales of Serbian products in Austria and vice versa? year we organised more than - The potential for improving ten economic events at which economic cooperation in almost we presented hundreds of Serbian companies, institutions and all areas – from industry to services – is enormous. Austria has local governments, and which for years, in accordance with the were attended by a large numguidelines of the European enAs the Austrian Chamber of Commerce ber of Austrian companies and ergy policy, invested significant institutions interested in coopis the model for ours, so the Austrian eration with our economy. funds in renewable energy. It economy – as a modern, technologically A strong cohesive factor in has achieved significant results linking the two countries and in this and through joint projhighly developed and industrialised ects could help the technologieconomy – can also be an example, not their economies is the large Sercal development of the Serbian bian diaspora living in Austria. only for Serbia, but also more developed economy and, thus, contribute Further strengthening ties beEuropean economies tween the motherland and the to the reduction of production diaspora, as well as its greater costs. This is because Serbian exporters meet quality standards and possess the necessary certifi- involvement in the process of recovery and development of our cates for the EU market, but one of the main obstacles to increas- economy, is one of the important tasks in the future. ing exports to Austria is the uncompetitiveness of the prices of ■ After the great momentum that lasted until 2010, Austrian our products. The possibility of joint participation of Serbian and Austrian investments in Serbia have now slowed down somewhat, alcompanies in countries with which Serbia has free trade agree- though there is interest in investing in projects in energy and ments is insufficiently utilised. And cooperation in the tourism agriculture, for example. What is causing this? and agri-food industries opens a large scope for increasing ex- - Despite the economic crisis, which is the main cause of the slowport performance. down in the investment cycle, Austria has never interrupted in-

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vesting in Serbia and it is still the leading investor in the Serbian This is shown clearly by the key indicators of the health of the economy, with three billion euros invested over the past 14 years. Austrian economy: in 2013 GDP exceeded €313 billion, of which Around 450 Austrian companies already operate on the Sermore than 57 per cent was achieved in exports; Austria has one of bian market – from the banking and insurance sectors, to telethe lowest unemployment rates in Europe at 4.8 per cent, while communications, construction and chemical industries, as well GDP equates to €33,350 per capita. as other sectors. In addition to capital, Austrian investors have brought ■ In the context of the Danube initiative there are regular contacts between Austrian and Serbian companies and local knowledge and modern management techniques, raising the technological level of the companies in which they entered, the communities within the Danube Regional Business Forum. volume of domestic production, creating What would you single out as the greatest achievements in that coopexport channels and strengthening the eration to date? competitiveness of Serbian products on - The Danube Strategy is a major and demanding foreign markets. long-term project – understanding comIn the coming period inflows of Austrian capital are expected on the basis of mon goals and finding instruments for already agreed or announced investments. their implementation. Austria’s ADA After the company Swarovski, which beagency is the leading partner in implegan construction of a factory in Subotica mentation of the Danube Strategy project in Serbia, which is worth €18.5 milthis spring and has employed a number of lion and is financed from IPA 2011. ADA workers, construction of a logistics centre works actively on the revision of the Conof company Eyemaxx Real Estate began in vention regarding the Regime of NavigaStara Pazova in August. The first building tion on the Danube. EU funding for the will be completed by the end of the year. implementation of the Danube Strategy This is an investment of €10 million. is also envisaged for the 2014-2020 budThe implementation of serious reforms, which has been initiated by the get and tangible results can be expected Government of Serbia, consistent implein that period. The Austrian Chamber mentation of the package of laws adof Commerce, for the fourth time, oropted last summer, building an enabling ganised the Danube Regional Business environment for investment and busiA strong cohesive factor in Forum with the aim of strengthening ness activities in Serbia, will accelerate between local communities linking the two countries and cooperation investment decisions from Austria and within the Danube region. their economies is the large increase the interest of large Austrian ■ Austria is an example of excellent companies, but also small and mediumSerbian diaspora living in cooperation between employers and sized private companies, to invest in the Austria Serbian economy . employees. What can be learned from the experience of Austria?

■ How does the Serbian Chamber of Commerce cooperate with the Austrian Chamber of Commerce and in which areas it is possible to improve this cooperation?

- The Serbian Chamber of Commerce has excellent cooperation with the Austrian Chamber of Commerce. The joint organisation of business events and other activities, as well as the experience of the Austrian Chamber of Commerce, are invaluable for our further development. In many ways it provides the model for the Serbian Chamber of Commerce, primarily in the effectiveness and impact of chambers on economic policy. As such, the Serbian Chamber of Commerce decided to base further develop and the upcoming reform of the chamber system on examples of good practice – following the example of Austria and Germany. As the Austrian Chamber of Commerce is the model for ours, so the Austrian economy – as a modern, technologically highly developed and industrialised economy – can also be an example, not only for Serbia, but also more developed European economies.

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- Austria has three main institutions dealing with labour legislation and cooperation between employers and employees. The protection of workers’ rights is dealt with by the Chamber of Labour, which gathers all employees and unions in which membership is voluntary. Employers are represented by a third institution – the Austrian Federal Economic Chamber, membership of which is mandatory for all Austrian companies. These three institutions negotiate and agree on all the details, starting from working hours, through working conditions, to regular annual percentage increases in the cost of labour. Negotiations are not simple and they take a long time, because there are often conflicting interests. However, a compromise solution is alwyas found that represents the Austrian Government and the general public. Because of this method of negotiation, Austria is the country with the fewest strikes in Europe, whose total duration can be counted in hours for an entire year. That is something that should be learnt from Austrians. ■

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CORPORATE

ESTHER FREITAG, MBA

MANAGING DIRECTOR OF LEITNERLEITNER SERBIA

Competence and RELIABILITY

I Thanks to qualifications and training, as well as the integrity of our staff, we can provide our clients with experts offering taxation, accounting and reporting services, as well as audit and audit related services

n business, competence, reliability and speed are essential and create a decisive competitive advantage. “These are principles that have characterised LeitnerLeitner for more than 50 years, the same we apply to our second youngest office in Belgrade,” says Esther Freitag, Managing Director of Tax Consulting LeitnerLeitner Serbia.

privatisation and bankruptcy. Moreover, the VAT law has been amended according to the European standards of taxation. One result of that reflected the real estate business, which is now more attractive. An improvement in the law of jurisdictions is important. For our clients we need a lively exchange of knowledge between us as tax advisors and the tax authorities, as well as the universities. To this end, keeping a keen eye on education is most crucial for all of us.

■ What are the major activities of LeitnerLeitner and how have your activities evolved since establishment in 2011?

■ How do you assess recent changes in the Labour Law and where do you see further needs to change legislation in line with Austrian and European legislation?

- The qualification and training of our staff, as - We value the recent changes to the Labour Law, well as their integrity, are of great importance to although there was a significant need for amendments from our clients, but also for us as a tax and us. As a consequence, we can provide our clients with experts offering taxation, accounting and re- audit company. porting services, as well as audit and audit related The latest Progress Report on Serbia, which is services. Since 2011, but significantly since the be- part of the 2014 Enlargement Package adopted by the ginning of 2014, we have experienced an increase European Commission, emphasises Serbia’s progress concerning the modernisation programme and in demand from foreign companies starting their business in Serbia and requiring excellent tax and the Serbian government´s efforts to put the country on a path to long-term accounting advice. Moreover, economic sustainability. We their focus is a tax perspecSince the beginning tive both from their home agree on that path and see the of 2014 we have country (for example Ausof Serbia to improve experienced an increase energy tria or Germany) and Serbia. the country’s strategic path LeitnerLeitner is focusing on in demand among foreign and progress along it. this bridge between tax and companies starting their accounting systems for combusiness in Serbia and ■ How helpful is your broad panies operating cross border. presence in the region to

requiring excellent tax clients who are working in and accounting advice Southeast Europe? ■ In which areas do you see - Our offices work closely major progress in Serbia’s with one another across borders. We think and efforts to implement European standards in its act on a multidisciplinary basis, which is also one tax legislation, and where do you see room for main principle. This means that we have expert improvement? - There are many areas where Serbia has already made steps towards implementing European standards in its tax legislation, for example, with changes in the Labour Law and simplifying the Law on Employment, as well as adopting laws on

groups not only to increase our knowledge across borders, but to work on practical cases. Depending on the assignment, our tax advisors receive support from special teams of experts providing taxation, business and integrated legal advice. ■

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INTERVIEW

H.E. JOHANNES EIGNER AUSTRIAN AMBASSADOR TO SERBIA

Dynamic

COOPERATION

The reinvigorated focus of Austria's foreign policy on the Western Balkans and its EU-integration will provide further momentum to the already excellent bilateral relations between Austria and Serbia

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his spring, when Serbia was seriously hit by floods, both official and private Austrian institutions, as well as many individuals, offered their help to Serbian citizens in the severely devastated municipalities. Austrian civil protection units were among the first to arrive in the area and the Austrian government immediately assigned half a million euros as a first line of assistance, followed later by the regional governments and the City of Vienna. On top of that, “Austria is also contributing through its share in funds of the EU, which is by far the largest provider of assistance to the victims of the floods,” says H.E. Johannes Eigner, Austrian Ambassador to Serbia. Apart from emergency assistance, Austria is supporting Serbia in many other important areas related to its EU integration process, such as the anti-discrimination policy, environmental

AUSTRIA&SERBIA

issues, and waste management, to name just a few. One of the most important projects is the socio-economic development of the Serbian Danube region, where the Austrian Development Agency is implementing a project worth €20 million, to which Austria contributed a million euros bilaterally, and which represents a landmark project in the framework of the EUStrategy for the Danube Region. This year the two countries joined forces in commemorating the centenary of World War I by jointly preparing an exhibition about the ups and downs of Austro-Serbian relations in the decades prior to the First World War, demonstrating how it is possible to cooperate on a seemingly controversial topic. Among the latest information coming from the Austrian Embassy is news that one of the first attachés for integration, whose task is to work on the integration of foreigners living in

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DANUBE STRATEGY

One of the most important projects is the socio-economic development of the Serbian Danube region, where the Austrian Development Agency is implementing a project worth €20 million.

REGIONAL DEVELOPMENT

The Austrian Development Agency continues to support regional development in southern Serbia, with a focus on rural development, tourism and organic farming.

Austria, has been appointed in Belgrade. The reason for that is the fact that last year Serbian citizens were the most numerous to migrate to Austria from a non EU-country, adding to the already large community of Serbian migrants living in Austria. “Our new colleague, who has a migration background herself, took up her function a few weeks ago”, says Ambassador Eigner. ■ To what extent are the lively bilateral relations between Austria and Serbia a question of continuity of good relations and to what extent are they a result of the renewed European integration agenda of the countries in the region?

EU HARMONISATION

What will certainly be crucial is the ability to implement the letter and the spirit of European legislation, requiring both political understanding and administrative capacities.

ropean legislation, for which both political understanding and administrative capacities will be required. ■ In which areas does Austria provide Serbia with technical support in the field of European integration?

- Among the various fields of technical support Austria is providing, right now particular focus is placed on the environment, which is one of the most demanding sectors when it comes to harmonisation with EU standards. Sev-

- I think the two aspects are mutually reinforcing: Serbia’s determination on its European path makes it even more interesting and important as a political and economic partner; and, on the other hand, the intense and multifaceted cooperation between our countries can benefit Serbia on its path towards the EU. The reinvigorated focus of Austria’s foreign policy on the Western Balkans and its EU-integration will provide further momentum to the already excellent bilateral relations. ■ As a man on the ground watching the moves Serbia makes in the process of European integration, how do you interpret the almost-year-long delay in the opening of chapters?

- There is no delay, but there is a Since Serbians form a large group of migrants living rather strict and demanding way in Austria, and since they were last year the most for procedures to be followed; numerous to migrate to Austria from a non EUthe opening in January was the starter gun – and it takes you a country, it was decided to establish one of Austria’s certain amount of time from first attachés for integration in Belgrade there until you finish the first round, i.e. until you reach the opening of the first chapter. This was also the case in eral twinning projects are underway, which are managed by Environment Agency Austria, for instance in the field previous enlargement negotiations, with the difference perhaps being that the race doesn’t take place on an en- of waste management. But I should also mention the antitirely flat track. discrimination policy, where Austrian experts are running a twinning project. ■ In which areas do you see a move away from harmonisation with European standards and where have laws ■ The Austrian Development Agency has secured €1.9 not been transformed in practice?

- It is difficult to describe in short what the - still on-going – screening process will identify as the actual level of harmonisation. What will certainly be of crucial importance is the ability to implement the letter and the spirit of Eu-

million to support projects in Serbia, even thought that fund was earmarked for closure. What are the funding priorities of this fund?

- Indeed the Austrian Development Agency continues to support, through the Regional Development Agency in

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Leskovac, regional development in southern Serbia, with a focus on rural development, tourism and organic farming. I have been to this region several times and could convince myself of the promising potential which is present in this particular part of Serbia. ■ Your embassy recently gained a special attaché for integration. What will be her task?

- With the formation of the new government last year, the competences of the Austrian foreign ministry have been extended to matters of “integration”. For this purpose this does not mean EU integration, but rather integration of foreigners living in Austria. Part of our efforts to improve conditions for successful integration is the establishment of a so-called “culture of welcome”. We would like to reach out to people who come to Austria to work and live there. And this should be done the sooner the better, ideally already in the countries of origin. Since Serbians form a large group of migrants living in Austria, and since they were last year the most numerous to migrate to Austria from a non EU-country, it was decided to establish one of Austria’s first attachés for integration in Belgrade. Our new colleague, who has a migration background herself, took up her function a few weeks ago.

■ Serbia was hit very hard by natural disasters this year – how did Austria respond?

In a year in which the world is commemorating the centenary of World War I, under the slogan “remembering history – creating the future”, the Austrian Embassy organised a series of events with a focus on what unites Austria and Serbia

■ Serbian Prime Minister Aleksandar Vučić recently requested Vienna’s support in building models for the state that would be organised according to the Austrian model. What could Serbia learn from Austria when it comes to building an efficient administrative apparatus?

- I think the biggest asset in Austria’s public administration is its professionalism and continuity. The institutions by and large function irrespective of changes of or in government, and there is less inclination to defer every decision to the political level. And, despite a rather complex federative set-up, the vertical separation of power works well: local decisions are taken at local level. ■ Austrian experts are engaged in the project of reconstructing the Danube region in the context of the Danube Strategy. How would you rate the progress of this work?

- The Austrian Development Agency was chosen, thanks to its con-

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vincing know-how, as the implementing agency for a €20 million EU project for the socio-economic development of the Serbian Danube region.As I could see at a recent trip to Veliko Gradište and Golubac, works there are already underway. This project, which Austria contributed a million euros to bilaterally, is a landmark project in the framework of the EU Strategy for the Danube Region; although tourism is not its only objective, the project will in particular also help boosting the attractiveness of Serbia as a tourist destination.

- Both official and private institutions, and indeed many individuals, in Austria reacted promptly in an effort to help people in distress after the devastating floods. The government donated half a million euros and Austrian civil protection units were among the first to arrive in the area. In addition, regional governments, in particular also the City of Vienna, humanitarian organisations and private donors – among them many Austrian enterprises active in Serbia – contributed with donations in cash and in kind worth several million euros, in order to help recovery from the floods. And it should not be forgotten that Austria is also contributing through its share in funds of the EU, which is by far the largest provider of assistance to the victims of the floods.

■ This year has proved slightly challenging for relations between the two countries, due to the commemoration of the centenary of World War I and renewed debate on the role of Serbia in this happening. What are the main messages that we can draw from those events today?

- I would not say that this year of commemoration was particularly challenging for our relations, quite to the contrary: under the slogan “remembering history – creating the future”, our embassy organised a series of events with a focus on what unites us, and not on what has divided us. Special mention should be made of a jointly prepared and organised exhibition about the ups and downs of Austro-Serbian relations in the decades prior to the First World War. We, thus, showed that it is perfectly possible to address such a seemingly controversial subject in a joint approach with our Serbian counterparts, to whom we are very grateful for this cooperation. ■

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WIFI INTERNATIONAL

Training for BETTER LIFE

The Institute for Economic Promotion, WIFI Austria, is the largest educational institute in Austria. Via WIFI International, it is active in 11 CEE/ SEE countries. Through knowledge transfer it builds good neighbourly relations between Austrian and Serbian organisations

from seminars, courses to industry-specific edIFI International, ucation and training. The highly qualified pool the Insti- of trainers meets the individual demand of the tute for companies on location. Trainings are precisely Economic Promotion tailored to suit their employee’s and organisaof the Austrian Federal tion’s needs. Currently, the main topics deEconomic Chamber, manded on the market are logistics, soft skills in short WIFI Aus- and trainings in the blue collar segment. tria, has more than 60 In addition to professional training, the proyears of experience in gramme offers courses in German language, invocational training cluding intercultural aspects; it links Austrian and covers all topics companies with entrepreneurs and managers of local SMEs via practice-orientated training needed for successful entrepreneurship. WIFI offers top quality, Aus- offers. This international know-how-transfer trian educational know-how and international- enhances mutual initial business contacts and ly accepted certificates and diplomas in Serbia. business relationships. A current survey on the With 32,000 courses and training courses as foreign contacts of WIFI International in the well as 353,000 participants every year, WIFI has Western Balkans and the CIS-region shows a a market share of 20% and is consequently the very positive feedback throughout. leader on the vocational further training marLocal Partners in Serbia are partnering ket in Austria. Its annual sales revenue amounts with WIFI International and WIFI Austria. to €149 million. WIFI International offers WIFI offers top quality, preparation courses and WIFI deploys 12,000 topquality trainers from the measures in professional Austrian educational business community. They qualification which might know-how and guarantee practical knowhelp participants to achieve how, teaching competence internationally accepted one of the criteria for the and theoretically sound exRed-White-Red Card (RWR certificates and pertise, thus ensuring that Card), the Austrian immidiplomas in Serbia gration system for skilled the know-how gained in and highly skilled workers from third countries. WIFI can be applied directly in one’s profession. WIFI International exports Austrian edu- The system entails a residence permit for the cational standards. The 11 WIFIs in CEE/SEE Austrian labour market in order to cover the countries support Austrian companies in this shortage of blue collar workers. countries and strengthen the competitiveness WIFI provides advocacy and communication trainings to strengthen the network while of Austrian companies in this region. The WIFIs entering into a sustainable dialogue with the in CEE/SEE work on an estimated market worth more than €850 million and an economic mar- government. Through the knowledge transfer ket area of more than 180 million inhabitants. and capacity building, it helps in building good Beyond that, WIFI International generates an neighbourly relations between Austrian and additional value for the Austrian economy by Serbian organisations. This unique multi-stakeimplementing international education projects, holder cooperation contributes to a valuable exchange of expertise. ■ especially in the Arab-Asian region. Austrian, local and international companies benefit from trainings provided in the respecSVETLANA STOJSIC REGIONAL MANAGER tive country’s native language. The offer ranges Svetlana.Stojsic@wko.at www.wifi.eu

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INTERVIEW

ANDREAS HAIDENTHALER

COMMERCIAL COUNSELLOR AT THE AUSTRIAN EMBASSY TO SERBIA

Results Speak

THE MOST tion, for example, are some of the negative sides of the business climate in Serbia. However, if the Serbian government implements the announced reforms, they will, no matter how difficult and unpopular they may be in the short term, bring sustainable benefits in the long run, for everybody. “In an ideal environment you have a level playing field, with stable and transparent regulations and equal opportunities for everyone – nothing more and nothing less,” says Haidenthaler.

Austrian companies do have a longterm perspective and they are here to stay, but they would appreciate seeing the reforms announced by the Serbian government implemented. After all, their satisfaction is the best advertisement for new investments

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■ How much will the government’s measures – the package of reformist laws and proposed fiscal stabilisation measures – influence the investment climate in Serbia? What kind of feedback do you get from Austrian business leaders who were present in Vienna when Serbian Prime minister Aleksandar Vučić recently introduced the measures the Serbian government intends to implement in terms of regulating the business environment?

ustrian companies appreciate the quality and availability of skilled workers in Serbia, and believe in the long-term perspective of investing in the country. However, they see quite a lot of - The feedback is positive,but the keywords are “intends to implement”.In the room for improvement in Austrian companies context of reforms, compathe overall business climate, says Andreas Hainies would like to see the are the biggest foreign denthaler, Commercial investors in Serbia - and word “implemented”. Announcements of possible Counsellor at the Austriyou do not become the an Embassy in Belgrade. future reforms alone will Although the new Labour biggest investor when you not trigger new investment – companies want to law represents a step have only a short-term see concrete results. in the right direction, perspective In the previous years there are many issues that hinder investment and it seems they are there was a lot of talk about reforms and, it is here to stay: not enough rule of law, too much true, some reforms have been achieved, but bureaucracy, too much red tape, and the slow overall the conditions for doing business in Serprocess of changing legislation regarding the bia have some room for improvement – at least bankruptcy procedure or the law on construc- that is what two thirds of Austrian investors in

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REFORMS

In the context of reforms, companies would like to see the word “implemented”. Announcements of possible future reforms alone will not trigger new investment – companies want to see concrete results.

RED TAPE

Many of the things investors have criticised repeatedly have remained the same over the past five or six years: not enough rule of law, too much bureaucracy and more concrete efforts required in fighting corruption.

Serbia said in our most recent survey. Speaking of the investment climate: I am afraid I have to say that many of the things investors (and I am not talking only about Austrian investors) have repeatedly criticised have remained the same over the past five or six years: not enough rule of law, too much bureaucracy, too much red tape, a need to reform several laws and more concrete efforts and results in fighting corruption. The Serbian government has been given an impressive

MANDATE

I truly believe the Prime Minister when he says that he wants to use his mandate to improve the business climate and, thus, the lives of the Serbian people.

support by all relevant institutions throughout Serbia. Some reforms may be difficult and may not be popular in the short term, but they will bring sustainable benefits in the long run, for Serbian companies as well as the Serbian people.

Technical, as well as IT, skills, plus a widespread command of foreign languages, are positive attributes of the Serbian workforce mandate by the Serbian people. I truly believe the Prime Minister when he says that he wants to use this mandate to improve the business climate and, thus, the lives of the Serbian people. I also hope that these reforms are met with

■ The trade exchange between Serbia and Austria has still not returned to the pre-crisis level of 2008, but does have a tendency towards growth. In which areas of exchange did the biggest shift occur?

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- The last years were not easy and, unfortunately, the economy in Southeast Europe has not returned to its pre-crisis growth rates. We would like to see trade growing more and Serbian exports to Austria have shown a positive development, something which can partly be attributed to an increase in car exports. But let me also emphasise that Austrian companies do not solely look at a single quarter or just one year. Austrian companies are not only doing trade with Serbia, they are the biggest foreign investors in Serbia – and you do not become the biggest investor when you have only a short-term perspective. Our companies do have a long-term perspective and they are here to stay.

they ask other investors about their experience. In other words, and like I said before, the best way to attract new investment is by making existing investors happy. A country should also not only concentrate on big investments. Many small to medium-sized investments can be more successful in the long run than one single big investment. For example, 90% of Austrian companies fall under the definition of small and medium-sized enterprises. ■ Do you think that in the past year Serbia has heeded your advice to promote itself as a modern country and not a country linked to its past; and is it now possible to recognise the new Serbian brand in the investment community?

■ What kind of interest is there among Austrian companies when it comes to the new wave of privatisation in Serbia?

- There is interest, but, as with all foreign investment, it is not unconditional. Potential investors ask existing investors about their experience and make their moves accordingly. Existing investors can actually be the best advertisement for new investment: when an investor is happy, he will share his experience and encourage others. Needless to say, and as every company knows, this concept works both ways. In other words: an unhappy customer/investor will talk about his experience as well, and as research shows, he or she will do it several times more often than a satisfied customer. ■ How satisfied are Austrian investors today when it comes to the conditions for doing business in the country?

Some neighbouring countries promoted themselves on a broader scale and those campaigns certainly helped to sharpen their profile abroad

- I mentioned our own business survey, and if I also look at the various other existing international surveys I am afraid I have to say that investors see quite some room for improvement. What matters more is that the criticised issues have remained practically the same over the past few years: not enough rule of law, too much bureaucracy, too much red tape, a need to reform several laws, notably the bankruptcy law or the law on construction, and more concrete efforts and results in fighting corruption. On a positive note, I am content that Serbia finally has a new labour law, a law which might not be perfect, but is still an improvement compared to the previous one. Investment in general is something a country does not receive as a gift, but rather something a country has to earn. Investors compare countries, because they need to make money and

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- In my experience, an image of a country is often the first step towards investment or non-investment. Simply put: do you think of a country as a possible investment destination and start to analyse it? Or do you quickly disregard it as the first associations which cross your mind are more on the negative side? I am not in a position to advise Serbia what it should or should not do. What I can say is that some neighbouring countries promoted themselves on a broader scale and that those campaigns, with their slogans and TV ads etc., certainly helped to sharpen their profile abroad. Shaping and changing an image or a perception does take time and multiple efforts, as every marketing person will tell you.

■ How satisfied are companies from Austria when it comes to the qualifications and expertise of the workforce in Serbia?

- From our experience, Austrian companies do appreciate the Serbian workforce. The quality and availability of skilled workers are regularly ranked fairly high in our annual survey of Austrian companies in Serbia. Technical, as well as IT, skills, plus a widespread command of foreign languages, are positive attributes of the Serbian workforce. ■ What are your expectations of the Serbian government when it comes to balancing operating conditions for the private and public sector?

- This is actually fairly quick to answer: in an ideal environment you have a level playing field, with stable and transparent regulations and equal opportunities for everyone – nothing more and nothing less. ■

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N E W H OT E L J U S T F O R YO U I N B ELG R A D E RADISSON BLU OLD MILL HOTEL, BELGRADE

Bulevar Vojvode Mišića 15, Belgrade, Serbia T: +381 11 6 357 357 info.belgrade@radissonblu.com radissonblu.com/hotel-belgrade

165182 BEGZH NB Ad Magazine (188x116).indd 1

17.10.14 13:39

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FEATURE

THE AUSTRIAN TRADE COMMISSION IN BELGRADE

Promoter of the

AUSTRIAN ECONOMY

The Austrian Trade Commission in Belgrade assists Austrian companies in analysing the existence of a market for their products, determining the best way to do business in Serbia and finding suitable Serbian business partners or investment locations 32 |

ur office, the Austrian Trade perienced exporters onto overseas markets, from Commission and Commer- finding business partners to solving problems. cial Section of the Austrian They are engaged in lobbying and networking Embassy, can look back on and organise trade missions and participations in a long history. Founded 62 years ago trade fairs. In short, they are the offices of the Ausin 1952, our office has been operat- trian economy abroad. ing without interruption ever since. To be a bit more specific: we assist Austrian Times have changed and the world companies in many aspects here in Serbia. From is a different place now, but from this analysing if there is a market for their products, long period alone you can measure determining the best way for them to do business the interest and trust Austrian comin Serbia and finding suitable Serbian business panies have devoted to Serbia. Today partners or investment locations. We help AusAustria is the biggest foreign investor trian companies solve all kinds of problems, from in Serbia, having invested almost €3 bureaucratic issues to legal questions and troubleshooting. We organise trade missions and meetbillion since the year 2000, while our annual bilateral trade volume is more ings between Serbian and Austrian companies on a regular basis and in various formats, ranging than €800 million. The Austrian Trade Commission from our Austrian Business Circle here in Belgrade, which attracts an average of 120-150 company in Belgrade is part of a larger network of more representatives to every event, to bilateral meetthan 100 offices of its kind all over the world. This ings together with the Serbian network of offices is financed by the Our last “Serbia Chamber of Commerce, both Austrian Federal Economic ChamForum”, held on ber, which is tasked with promoting in Serbia as well as in Austria. Austrian foreign trade and is also the premises of the For example our last “Serbia equipped with the means to do it. Forum”, held on the premises Austrian Federal We have legal membership and fiof the Austrian Federal EcoEconomic Chamber nomic Chamber in Vienna, was nance our activities from memberin Vienna, was ship fees. For special programmes attended by over 200 business we also cooperate with the Austrian people. I would like to use this attended by over Ministry of the Economy and, in the to thank the Ser200 business people opportunity bian Chamber of Commerce for legal setup of our offices, we cooperate with the Austrian Ministry of Foreign Affairs. the good cooperation we have been enjoying – they Our system might look a bit complex, but in the are an important partner for us in this country. end its main purpose is to bundle all efforts into It is quite difficult to single out notable projects one objective: the promotion of Austrian foreign our office was engaged in, given the long timespan trade. And that has worked very well for us in the mentioned before and the huge number of projects, past decades. The Austrian GDP earns six out of ev- so any list of top projects can only be subjective and ery ten euros from foreign trade! Export is of the obviously too short. But I will give you two examutmost importance to our economy and our coun- ples of more recent investments: Raiffeisen Bank, try. Being a small country, we cannot rely on our as the first Austrian investor and the first foreign home market; we need to venture abroad. bank coming to the country after the democratic The range of activities of our Austrian Trade changes of the year 2000, and Swarovski’s investCommissions abroad is extremely broad, from in- ment in Subotica in 2012. Our office can claim to troducing SMEs to export markets, to taking ex- have played a specific role in both cases. ■

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SIEMENS SERBIA

CORPORATE

Key PLAYER

GORAN RELJIĆ

CORPORATE

For 127 years Siemens has represented a key player in Serbia in all areas of its business and has contributed to the realisation of capital investments

iemens is a global leader in the fields of electronics and electrical engineering and, with 360,000 employees, it represents one of the biggest and oldest companies in the world. In the past 167 years it has become renowned for the technical advancements, innovation, quality and reliability of the products and services it offers in more than 200 countries. It has been present in Serbia since 1887, and in 1996 it established Siemens d.o.o. (Ltd.) Belgrade, which currently employs over 1,150 workers in all areas. Most of the work is traditionally carried out in the fields of industry, energy, medical equipment and transportation. For 127 years Siemens has represented a key player in Serbia in all areas of its business and has contributed to the realisation of capital investments. During 2014 Siemens has participated in the continuation of the

Most of the work is traditionally carried out in the fields of industry, energy, medical equipment and transportation project of modernising the Pančevo Oil Refinery, continued its cooperation with the NIS Gazprom Neft through the implementation of solutions for the integrated oversight of the balance of energy throughout NIS, and played an important role in the construction of company Michelin’s new plant in Pirot. The company has also continued its work on energy efficiency projects at FIAT, Johnson Controls and Magneti Marelli, Henkel and the factory for wind-generators in Subotica, thereby enabling the optimisation of production and consumption of energy, as well as the proper involvement of companies’ resources. As leader in the field of medical solutions, this year Siemens delivered the most advanced diagnostic devices to the Dr Aleksa Savić General Hospital in Prokuplje, the Paraćin Health Centre and other healthcare institutions. ■

GENERAL MANAGER, DKFM. L. TENCZER GESMBH

Friendship,

WHAT ELSE?!

Serbia and Austria are connected by sincere friendship, and this fact should be used to enhance economic cooperation “These two countries that are similar in many ways are connected by great friendship and good economic cooperation. As a person born and educated in Serbia, who matured professionally in Austria, I cannot find better words that can connect these two countries than a great and true friendship,” says Goran Reljić, General Manager, DKFM. L. TENCZER GESMBH. “Economic cooperation between the two countries is already at a high level, but with our joint effort we can make it even better,” says Reljić, before emphasising in particular the involvement of the Austrian Embassy and the Austrian Trade Office in Belgrade. “I think Serbia’s next move is to take advantage of all the benefits that have been made available to it. The circumstances are difficult, but I believe Serbia is ready.” ■

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INFO: BUDINSKYGASSE 4/6 1190 VIENNA AUSTRIA goran.reljic@tenczer.at

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INTERVIEW

CLAUDIO CESARIO

CEO OF UNICREDIT BANK SERBIA

Safe in Troubled

WATERS

Despite the unfavourable economic situation, UniCredit is working hard on maintaining its level of profitability and sees a slight increase in operative profit as a positive indicator, even though regulatory expenses are much higher compared to the previous year

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laudio Cesario, CEO of UniCredit Bank Serbia, sees the government’s recently announced measures as a solid foundation for future economic growth. Meanwhile, the bank is doing its best to overcome the present credit drop in Serbia, which is the consequence of a lack of growth in the economy. “UniCredit Bank is managing to find suitable clients and in that way is showing commitment and determination to support the expected future development of Serbia and the financial needs of its customers,” says Cesario.

■ How would you assess the macroeconomic situation and government plans to achieve fiscal consolidation?

- The catastrophic floods that hit Serbia in May this year have certainly influenced the significant slowdown of the country’s economic recovery. Furthermore, they have also influenced the expectations for 2015 in the way that we are

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still waiting for some positive signs on the horizon. In line with this, measures aimed at establishing a better balance of public finances are considered necessary, while next year is seen as the year of major fiscal changes. Despite the current atmosphere around austerity measures, my opinion is that they should be observed from a broader perspective of structural reforms, with which the government is trying to improve the business climate in the country. These measures are a solid foundation for future economic growth and I am fully convinced that their implementation will help close the gap between the country’s potential and its possibility to attract new domestic and foreign investments. ■ Loans to corporations, entrepreneurs and citizens in late August amounted to RSD 2.11 billion, up 1.2% on the end of July, but down by one per cent on the beginning of the year, when the Association of Banks of Serbia (UBS) said that the economic sector’s ability to borrow was dwindling. How would you comment on those numbers?

- Although Serbia is one of the few countries which, despite of the crisis, marked an increase in lending in the period from 2008 to 2012, in the last two years we are witnessing negative market development in terms of overall lending volumes, especially in the corporate sector. On the other hand, although lending activity among retail clients is marking an increase from the beginning of this year, there is a tendency that difficult market conditions will also have influence on future trends on this category when it comes to indebtedness. The mentioned credit drop in Serbia is the consequence of a lack of growth in the economy, both in terms of investment and/or consumption. However, when our bank is concerned, the drop in loan activity is under the market drop,

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demonstrating that, despite the lack of credit worthy demand, UniCredit Bank is managing to find suitable clients and thereby showing commitment and determination to support the expected future development of Serbia and the financial needs of its customers. ■ Payments of instalments were late for 22.5% of corporate loans and 17.8% of loans to entrepreneurs, while this figure is 6.1% for private citizens. How does that impact on the bank’s policy with regard to interest rates on loans and the conditions under which loans are approved?

- We cannot neglect the fact that the level of NPLs in Serbia is among the highest in the region. This is a very serious problem, the resolution of which the players on the local banking market are exerting a lot of effort to achieve, and an issue which requires synchronised action from both regulators and commercial banks. When talking about UniCredit Bank’s portfolio, its quality is significantly better and the level of NPLs is far below the market average.

middle of 2014. In this initiative, UniCredit Bank is ranked number one when it comes to lending to corporates, with a 16% market share and 85% of these loans directed towards the SME sector, complementing the government’s intentions to boost economic activity in this very important segment of the Serbian economy. ■ Apart from an SME focus, what would be the major elements of UniCredit’s policy in the next two years?

- UniCredit, as a strong, universal bank, exerts significant efforts in providing adequate products and services to all categories of clients. From the beginning of 2014, when we opened the doors of the first ‘state of the art’ branch introducing a new advanced banking service model, we have continued to align our network throughout Serbia with the new concept. The new branch design and related functionalities are aimed at creating a new customer experience. Thanks to this service model, clients can carry out all banking operations – whether that’s domestic or international

■ What results does UniCredit expect in 2014?

- When talking about our results so far, taking into consideration the overall slowdown in lending activity, as well as the impact the catastrophic floods had on the country’s economy and citizens, we can be quite satisfied. We are working on maintaining our level of profitability and achieving the planned budget for this year,which is not an easy task. However, as a positive indicator of our efforts, we see a slight increase in operative profit even though regulatory expenses are much higher compared to the previous year. ■ You recently announced that the bank will be much more focused on the SME sector. What do you have to offer entrepreneurs?

- Fully aware of the importance which small and medium-sized

Despite the current atmosphere around austerity measures, my opinion is that they should be observed from a broader perspective of structural reforms with which the government is trying to improve the business climate in the country enterprises have in the development of the local economy, UniCredit Bank is putting a lot of effort and funds into getting closer to this category of clients, to accelerate its procedures and empower the advisory role of the bank in developing their strategy. These companies are not only giving a significant contribution to the increase of GDP and employment, but they also have a very important role in fostering innovation and the development of new technologies. We strongly believe the SME sector is going to be the key driver of future economic growth in Serbia. From my perspective, it is crucial to get closer to the customer in order to find out what their real needs are. Only if we have in-depth knowledge of their business can we create a tailor-made product and services. Last but not least, I would like to mention the Subsidised Loans Programme, which has helped reverse the lending drop since the

payments, applications for cash or mortgage loans, re-issuing a credit card or any other banking transaction – via one single account.

■ There are three newcomers to the Serbian banking sector: one Turkish bank, a bank from the UAE and Telenor Bank. How will this impact on a market that already has a lot of banks competing for (almost) negligible profit?

- The entrance of new players on the market can be only perceived as positive, since it is influencing the increase of competition and innovation, which both lead to an increase in the quality of services. As only one of the examples, I would like to mention telecommunication companies that are only one of the industries that have entered the Serbian banking sector. These companies have a large number of clients, but also a strong IT infrastructure that is very important for payments. By entering the market, the level of competition in terms of electronic services offered on the market has increased, which certainly lead to further alignment of both ebanking and m-banking services with technological innovations. ■

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OMV IN SERBIA

CORPORATE

More Than a Decade of

EXCELLENT SERVICE

OMV has ambitious plans in Serbia and it constantly shows its devotion to the local market

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MV is present on products. VIVA offers OMV customers a world of indulthe Serbian market gence with a wide range of high quality foods and bevsince 2001. Since it erage at any time of the day or night, seven days a week. OMV gas stations in Serbia were the first to inentered the local market OMV continuously troduce the most advanced safety standards of eninvested in its chain of fill- vironmental protection. Petrol station OMV Sering stations, offering to its bia are equipped with tanks and installations with customers top quality fuel double walls and devices that provide a constant and the complete range of overpressure between the planks. The entire system OMV oils and lubricants. So is equipped with a range of safety and security subfar OMV invested more than systems, such as controlled leaking. In addition, all wastewater from the cells are biologically processed. €140 million and represents OMV Serbia directly employs 45 people, while one of the biggest Greenfield investments in Serbia. more than 1,300 people are indirectly employed OMV has ambitious plans in Serbia and it con- through its filling station network. stantly shows its devotion to the local market. OMV Serbia is part of OMV Aktiengesellschaft, OMV offers to consumers the same level of high Austria’s largest listed industrial company with quality products in all filling stations in each coun- around 27,000 employees in 2013 and group sales of try it is represented. The first OMV filling station in €42.41 billion. Serbia was opened in 2002, and The Exploration and Production business segment has today it includes oil and oil deThe first OMV filling rivatives trade through 61 filling a strong base in Romania and station in Serbia was stations throughout Serbia with Austria and a growing interopened in 2002, and national portfolio. OMV opera 15% market share. ates a gas pipeline network in In many countries OMV today it includes oil and Austria and gas storage faciliwas the first to introduce high oil derivatives trade ties in Austria and Germany end service to its customers. through 61 filling stations with a capacity of 2.6 bcm. OMV filling stations are multithroughout Serbia with a functional service centers with In Refining and Marketing OMV has an annual restate-of-the-art car wash facili15% market share ties, children’s playgrounds and fining capacity of 17.4 million coffee shops/restaurants. OMV was the first in Serbia tonnes and as of the end of 2013 approximately 4,200 to offer playgrounds for children and sanitary units filling stations in 11 countries including Turkey. for people with disabilities. At present OMV has 56 OMV is one of the pioneers in promoting corpoVIVA shops that offer their customers snacks, refresh- rate social responsibility and sustainability in Austria ments and a broad range of additional services. and in the numerous other countries in which it is Each filling station represents an investment of active. It is among the first Austrian companies to more than €2 million. OMV is the first filling station sign the UN Global Compact with its 10 principles regarding human rights, labor standards, the environnetwork in Serbia with a HACCP certificate, which ment, and anti-corruption. guarantees the quality and safety of food purchased in OMV is active in promoting corporate social reVIVA restaurants. The offer includes around 1500 products that range from delicious coffee in the best tra- sponsibility in Serbia and regularly takes part in varidition of Viennese cafes to the most delicious bakery ous humanitarian activities. ■

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INTERVIEW

ALEKSANDAR VASILIJEVIĆ

GENERAL MANAGER, FALKENSTEINER HOTEL BELGRADE

Luxury and a PERSONAL TOUCH

I Located in the heart of the central business district of New Belgrade, with convenient connections to the airport, Falkensteiner Hotel Belgrade is already recognised as an excellent place to stay while in Serbia

n the first half of this year Falkensteiner Hotel Belgrade has achieved about 50% more overnight stays than in the same period last year, while we also expect a strong autumn season, says Aleksandar Vasilijević, General Manager of Falkensteiner Hotel Belgrade.

■ How does Serbia give its persolnal touch to this internationa chain?

■ What advantages does belonging to this Austrian hotel chain provide for your hotel?

- According to the hotel business report on the first half of this year, Falkensteiner Hotel Belgrade has achieved about 50% more overnight stays than in the same period last year, which is an excellent result, particularly for a hotel that has existed less than two years. We are also very satisfied with bookings for the autumn season and by year’s end we expect a positive balance. The satisfaction of the group’s owners is additional confirmation of the successful work of Falkensteiner Hotel Belgrade.

- Benefits of being part of the Falkensteiner Hotels brand gave our hotel in Belgrade a good starting point for successful positioning on the Serbian market. The Falkensteiner hotel chain is recognised internationally for its business, which is a real recommendation of professionalism, quality and excellent service. Beside this, it is known that Austria is the leading investor in Serbia, which of course has a positive impact on our business, because we are primarily a business hotel. ■ In your opinion, what has the greatest impact on Falkensteiner Hotel Belgrade’s success and good positioning?

- Traditional Serbian kindness and hospitality give charm to the Falkensteiner hotel brand. We must not forget Serbian culinary specialities, which are skillfully woven into our standard menu and quality offer. ■ How succesful is this hotel and is the Falkensteiner Group satisfied with results?

■ How many austrian guests do you attract?

Luxurious accommodation and a personal touch, top-level service, stylish ambience and professional and friendly staff allows guests of our hotel to have unique experience

- Excellent cooperation with other Falkenstainer hotels in the region contributes to the good positioning of our hotel. Our hotel is located in the heart of the business area of New Belgrade and has excellent connections to the airport, which represents a very good advantage. ■ What are the values that distinguish Falkensteiner hotels from its competitors?

- Luxurious accommodation and a personal touch, top-level service, stylish ambience and professional and friendly staff allow guests of our hotel to have a unique experience. All this represents the values of our well-known “Welcome Home” philosophy, which is followed by the Falkensteiner company and is what sets us apart from the competition.

- Our guests are mainly international. Since the beginning of 2014 about 90% of our guests are foreign, mainly Austrian, Croatian, German, Slovenian, Italian and British.

■ Do you feel that Falkensteiner Hotels in Serbia can create opportunities to improve relations with Austria, and do you have any plans to expand the chain with additional hotels in Serbia?

Yes, of course. Significant Austrian investments in the economic domain are a reflection of very good overall relations between the two countries. So far Falkensteiner Hotels & Residences Group operates in Serbia with two hotels and there are plans to expand the hotel chain in the country. ■ What are your plans for the future?

Our plan is to get a better position in Serbia, especially in the corporate segment, and to become the best 4-star hotel in Belgrade. ■

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FACTS & FIGURES

CULTURE In the 2011/12 theatre season, attendance at the federal theatres increased by 3.5% over the previous year to 1.33 million. Federal museums recorded a total of 4.61 million visits in 2012, equating to a 13.8% increase in the number of visitors over the previous year. Public libraries reported 1.12 million active readers and 22.2 million loans in 2012. Austrian economy 2013: subdued growth of Gross Domestic Product by +0.2%.

ECONOMY Austria is one of the 10 wealthiest countries in the world, measured by GDP per capita. According to the latest estimates by Statistics Austria, the Austrian economy expanded by 0.2% in 2013. Hence, the economic growth continued to lose momentum (2011: +3.1%; 2012: 0.9) The Austrian GDP at current prices amounted to approximately €323 bn (+1.7%) in 2013 and GDP per inhabitant equalled €38,050.

TOURISM The tourism and leisure industries play a major role in Austria’s economy. According to the latest data from Statistics Austria, tourism income from foreign guests amounted of €17 billion; tourism income from domestic guests reached €15.1 billion and average duration of stay (overnights) was 3.6.

HOUSEHOLD INCOME Austrian private households have a median household income of €32,843 a year, while 10% of households have less than €12,644 and 10% have more than €70,763 p.a. at their disposal. Around four million employees earned €25,373 in 2012. The median net annual income in 2012 was €18,842 (women: €15,221, men: €22,374).

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TRADE AND SERVICES In the first half of 2014, average hours worked by an employee decreased by 0.6% in services and by 1.2% in trade compared to the first half year 2013. The number of persons employed increased by 0.9% in services and by 0.1% in trade, while average wage and salaries rose by 2.8% for employees of Austrian services enterprises and by 2.3% for employees of Austrian trade enterprises.

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NOBEL LAUREATES

SPORTS Supporting sports is a socio-political mission that Austrian Lotteries has been fulfilling since 1986. During the past 27 years, a total of €1,149 million has been contributed to the special federal funding of sports. In addition, the Federal Government makes €80 million – taken from the tax payments of the licensee – available to the funding of sports on an annual basis. Approximately 10,000 sports clubs are affiliated with the Austrian Federal Sports Organisation.

As of late 2012, 19 Austrians had been awarded a Nobel Prize, including seven in Physiology or Medicine, four in Chemistry and three in Physics. This is one of the highest number of Nobel laureates per capita, just after Luxembourg, Scandinavian countries and Switzerland. The Austrian novelist and radical pacifist Bertha von Suttner (pictured) was the first woman to win a Nobel Peace Prize, in 1905.

ICT In January 2013, 98% of Austrian enterprises with at least 10 persons employed used the internet and 86% had a website. Having a website still depends on the size of an enterprise. Whereas nearly all large enterprises (250 and more persons employed, 98%) have a website, 94% of medium-sized enterprises (50 to 249 persons employed) and 84% of small enterprises (10 to 49 persons employed) presented their company or their products via a website.

RESEARCH AND INNOVATION The Austrian Government’s new strategy for research, development and innovation aims to make Austria an innovation leader within the EU and to raise the share of R&D investment to 3.76% of GDP by 2020.

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SERBIAN-AUSTRIAN ECONOMIC COOPERATION

Great Space for

IMPROVEMENT

Austria continues to hold first place in terms of the amount invested in Serbia, at €2.9 billion, while the value of the trade exchange between the two countries is constantly growing. Regardless of the critical view of the general economic situation, 33 per cent of respondents among Austrian companies operating in Serbia said they are optimistic about the future when it comes to their branches of industry

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ince the year 2000, bilateral relations between Serbia and Austria have been highly intensified at all levels. Significant Austrian investments in the economy are a reflection of the overall improvement of bilateral relations. The dominant form of market cooperation between Serbia and Austria is retail trade, while in export flows processing also stands out, operations after processing and turnover in free zones. Commodity exchange has recorded nearly constant growth from year to year, but its level still does not reflect the needs of the markets of the two countries. Austria is the leading investor in Serbia for the 2000-2010 period, and since 2000 the Austrian government has set aside significant financial resources to help the implementation of projects and programmes at the regional and local level. The Republic of Serbia has signed ten bilateral agreements with Austria, the application of which contributes to the devel-

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opment of bilateral economic relations (on scientific and technological cooperation, avoidance of double taxation with respect to taxes on income and assets, on development cooperation, on cooperation in the field of agriculture and forestry, on mutual protection and encouragement of investments, etc.). According to data from the National Bureau of Statistics, the total trade exchange between Serbia and Austria in 2013 amounted to $1 billion, marking an increase of seven per cent compared to the previous year, when it stood at $936 million. Serbia’s foreign trade exchange had a deficit of $257 million. Serbia exported to Austria in 2013 goods worth $371 million. Exports were 30 per cent higher than in the previous year, when it stood at $282 million. Mostly exported from Serbia are electrical machinery, apparatus and appliances; road vehicles; metal products, iron and steel; grains; vegetables and fruits, and miscellaneous finished products. Last year’s imports from Austria amounted to $629 million, a decrease of four per cent compared to 2012. Serbia mostly imported medical and pharmaceutical products; fertilisers; electrical machinery, plastics, appliances and devices; paper, cardboard and paper pulp products; iron and steel and various products for human consumption. The largest exporters into Austria, according to Customs and Excise data, were: Eaton Electric Ltd. Sremska Mitrovica, the Smederevo Steel Works, FIAT Automobiles Serbia, Kragujevac, Henkel Serbia, Belgrade, Sevojno Copper Mill, Motorenwerke Subot-

ica, Gorenje Valjevo, Pioneer Hi – BRED SRB Novi Sad, WP Distribution, Belgrade, and Rauch Serbia in Koceljeva. The largest importers from Austria, according to the same source, were: Eaton Electric Ltd. Sremska Mitrovica, OMV Serbia, Belgrade, Henkel Serbia, Belgrade, Borealis LAT New Belgrade, Gorenje Valjevo, FIAT Automobiles Serbia, Kragujevac, Ringier Axel Springer, Belgrade, Europe Lek Farm Ltd., Motorenwerke Subotica and Belgrade-

most respondents (88%) believe the current economic situation in Serbia is complex and problematic. When it comes to the commercial outlook in Serbia for 2013, views differ. While over 50 per cent of participants in the survey assume that not much will change in 2014 compared to 2013, 34 per cent said they were looking to the future with optimism and expected an upward trend during 2014. Some 66 per cent rated

In the first six months of 2014 Austria is Serbia’s ninth partner in exports and is ranked 7th in imports. The total trade exchange amounts to $497 million based Pharmaswiss. In the first six months of 2014 Austria is Serbia’s ninth partner in exports and is ranked 7th in imports. The total trade exchange amounts to $497 million. Serbian exports recorded growth of 12.8% and amounted to $176.6 million, while imports amounted to $320.3 million, with a minimum increase of 1%. According to a survey on the economic situation in Serbia, which was conducted for the second time by the Commercial Section of the Embassy of Austria from 30th October to 22nd November 2013, of the 122 companies that responded to the survey,

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their own company as satisfactory, and seven per cent said it was even very good. About 30 per cent of companies expressed, despite the difficulties, a positive prognosis for their own company for next year. Some 38 per cent of companies recorded sales growth in 2013 compared to the previous year, while 60 per cent of respondents indicated an unchanged number of employees and volume of investment. In terms of conditions for doing business in Serbia, 62 per cent of participating companies said they believed that there is a great need for improvement, while about a third of respondents said

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they were satisfied. Singled out as being of particular importance to the quality of the Serbian market was combating corruption, improving payments and ensuring the same conditions for competitors, as well as the quality of the workforce and progress in the field of EU integration. However, it is precisely with these factors, which are

ment of the conditions of the Serbian economy. In 2012 some 26% of those surveyed rated the conditions of the Serbian economy as good or very good, while this year only seven per cent were of the same opinion. Last year some 60% of respondents announced sales growth, while this year their number has dropped to 26% of companies. The situation is the same in relation to the number of employees and investments. In recent years a series of meetings have been held at the state level and at the level of the interested companies, with the aim of promoting mutual economic cooperation and the level of investment. The Serbian Chamber of Commerce (SCC) has had very positive institutional cooperation with the Austrian Chamber of Commerce. Also, the SCC maintains very successful cooperation with all regional chambers in Austria (Vienna, Salzburg, Upper Austria, Burgenland, Carinthia, and especially with CHRISTOPH LYTLE, PRESIDENT OF THE AUSTRIAN CHAMBER OF COMMERCE (LEFT), AND ŽELJKO SERTIĆ, THEN PRESIDENT OF THE SERBIAN CHAMBER OF COMMERCE, NOW ECONOMY MINISTER, MET IN BELGRADE THIS FEBRUARY Styria and Graz). considered very important, that there is a gap between the rating of companies The president of the Austrian Chamber of as regards the importance of these fac- Commerce, Christoph Lytle, arrived in Belgrade tors and how satisfied they are with that. in February this year with the intention of On the other hand, Serbia received a plus when it comes to the availability and supporting Serbia on its path towards the EU quality of labour and the availability and Among the most important events that marked 2014 quality of suppliers. It was possible to specify more than one answer to the is certainly the visit of the President of the Austrian question about the wishes and expectations of the com- Chamber of Commerce (PKA), Christoph Lytle, to Belpany. Up to 80% of respondents expect the government grade on the occasion of the proclamation of the official to improve legal security and combat corruption. Three status of the Republic of Serbia as a candidate for the Euquarters of the surveyed companies hope to reduce bu- ropean Union in February this year. On this occasion, in reaucracy, while 71% are hopeful of a stable currency. For cooperation with the Serbian Chamber of Commerce, a the successful continuation of their operations and addi- press conference was held at which Lytle recalled that tional investment, some 62% of participants in the survey Austria is ranked in first place when it comes to the consider currency stability and EU integration inevitable. amount of investments in Serbia, totalling €2.9 billion, Regardless of a critical attitude regarding the general economic situation, 33 per cent of Leading SITC sections in exports to Austria respondents said they were optimistic about the Electrical machinery, future when it comes to their branch of industry. appliances and equipment Compared to last year’s survey, it is estimated Road vehicles that the economy in Serbia is a little worse, but 44% 4% the situation in enterprises is unchanged. Minor 5% Metal products otherwise not 6% differences exist in the prospects for the commentioned ing year for Serbia and for individual industries. 16% Non-ferrous metals Some 50% of respeondents do not expect major 25% Plant machinery and changes, both in terms of the situation in Serbia equipment and in terms of their own industries. Other Major differences exist in terms of develop-

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and is also at the top when it comes to the to improve the economy and strengthen Euvalue of trade between the two countries, ropean values in politics and everyday life. The meeting in the Austrian capital which reaches about €800 million annually and which, he noted, is an important brought together representatives of the indicator of economic cooperation be- Chambers of Commerce of Southeast and tween the two countries. Central Europe, as well as other governHe also pointed out that the Austrian ment officials. The aim of the forum was Chamber of Commerce is also a partner to promote dialogue among the countries in the professional education of staff and of the region, strengthening trust and ecotheir training for the needs of the Serbi- nomic cooperation. an economy. At the meeting of Austrian In June this year the Commercial Secbusiness leaders who are members of the tion of the Austrian Embassy in Belgrade Austrian Business Circle, which was held organised a meeting of Austrian companies in the field of the metal in the continuation of industry the visit, the President Excellent cooperation processing with their counterparts of the Austrian Chamin all areas was also ber of Commerce and from Serbia. the then Prime MinIn September this confirmed during the ister of Serbia, Ivica year in Belgrade, also unfloods that engulfed der the organisation of Dačić, addressed AusSerbia in April, trian businessmen opthe Commercial Section when many Austrian erating in Serbia. of the Austrian Embassy, At the Vienna Ecoa business meeting was companies set aside nomic Forum in April between Austrian aid for the flood relief held this year, under the sloand Serbian companies effort in Serbia gan “Build bridges durin the field of informaing the challenge,” the tion and communication technologies, and on this occasion Ausimportance of Serbia’s European integration trian companies held separate meetings was stressed. The formation of a new government in Serbia and announced economic with two dozen Serbian companies in order policies were the focus of attention of all to investigate business opportunities. The those present at the meeting. As noted, Serbs visit of Austrian IT experts was completed are the best foreign workers in Austria and with a visit to several Austrian companies greatly contribute to the growth and develop- in Serbia, to reassure the visitors of the high ment of the Austrian economy. Representa- level of IT technologies applied here. tives of the Austrian economy estimated that, The same month saw the staging of a with such a workforce, the new economic meeting of Austrian businessmen at which policy in Serbia must improve productivity representatives of the Serbian Privatisation and the quality of the economy as a whole. Agency spoke in front of about 130 repreThe Forum also stressed the importance of sentatives of Austrian companies operatstronger linkages within the region, mainly ing in Serbia about the enterprises slated for privatisation in Serbia and pointed out the Leading SITC sections in imports from Austria advantages and the proElectrical machinery, cedure for participation appliances and equipment in this process. Plastic materials in Excellent cooperaprimary forms 57% tion in all areas was also Paper, cardboard and confirmed during the paper pulp products 4% floods that engulfed Ser7% Iron and steel 11% bia in April, when many 9% Metal products 11% otherwise not Austrian companies set mentioned aside aid for the flood Other relief effort in Serbia. ■

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ECONOMY OF AUSTRIA

On a

GROWTH PATH According to its June 2014 economic outlook, Austria’s central bank, the Oesterreichische Nationalbank (OeNB), expects the Austrian economy to grow by 1.6% in 2014. Exports will continue to be the main driver of the upswing this year, benefitting from the gradual recovery in the Eurozone and the moderate improvement in the global economy

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ustrian GDP growth will accelerate to 1.9% and 2.1% in 2015 and 2016, respectively, being increasingly supported by domestic demand. HICP inflation is expected to decrease to 1.8% in 2014 and to 1.7% in 2015. According to the forecast, inflation will also remain moderate in 2016 (1.9%). “The prospects for the Austrian economy remain unchanged against the December 2013 outlook,” OeNB Governor Ewald Nowotny said. “However, due to the Ukraine-Russia crisis, there are downside risks to the forecast.” Private sector investment, which decreased in 2013, will revive on the back of necessary replacement investment, a more favourable sales outlook and improving sentiment. Amid persistent uncertainties, the growth of plant and equipment investments will remain fairly modest. At the same time, the uptrend in housing investment is expected to continue as funding conditions remain benign and house prices continue to rise. Lower inflation, continuously high employment growth and higher income growth on the back of the economic recovery, will all contribute to a steady increase in real disposable household income from 2014 to 2016. As a result, real private consumption is expected to grow by 0.7% in 2014, 1.0% in 2015 and 1.4% in 2016. In line with developments observed in pre-

AUSTRIA&SERBIA

vious years on the Austrian labour market, both labour supply and employment continue to grow markedly. Therefore, the unemployment rate (Eurostat definition) is expected to remain broadly stable at 4.9% to 5.0% over the forecast horizon. This makes Austria the country with the lowest unemployment rate in the EU. Price growth will continue to lose momentum as energy and commodity prices decline. HICP inflation will consequently drop further, reaching 1.8% in 2014 and 1.7% in 2015. As the economy gathers pace, inflation is expected to edge up to 1.9% in 2016. The Austrian general government budget balance (Maastricht definition) will deteriorate temporarily to –2.5% of GDP in 2014, due to additional bank support. In 2015 and 2016 the budget balance will improve to –1.2% and –0.7% of GDP, respectively. The government debt ratio (based on ESA 95) is forecast to increase to 79.2% of GDP in 2014, mainly because of the restructuring of Hypo Alpe-Adria Bank International AG. The government debt ratio will fall to 75.3% of GDP in 2016. The OeNB expects additional fiscal consolidation of a quarter of a per cent of GDP will be necessary to enable Austria to meet the structural deficit target of –0.45% of GDP, agreed upon with the EU. The good news comes on the back of relatively weak growth in 2013 when, according to

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estimates by Statistics Austria, the Austrian capital formation in construction decreased by 2.2% in real terms, primarily economy expanded by just 0.2%. Although subdued, GDP growth in Austria was still due to the weak development of investabove average in the European Union, ments in other buildings and structures (which was only 0.1% in 2013. GDP in the 3.3% in real terms), whereas investments Eurozone even experienced a slight decline in dwellings declined less markedly (-0.6% in real terms). (-0.4% in real terms), while the German EU enlargement and the inclusion of economy (+0.1%) developed similarly to the the Western Balkan countries and Turkey Austrian in 2013 (source: Destatis, Eurostat; in the European integration process have September 2014). Austrian GDP at current prices amount- greatly contributed to stability and the ecoed to approximately €323 billion (+1.7%) nomic catch-up process in these countries. in 2013 and GDP per capita equivalent to The Austrian economy has benefited €38,050. significantly from Southeast Europe’s A closer look at the output approach by progress towards EU integration, in particindustry reveals that energy and water sup- ular thanks to traditional trade relations ply achieved by far the highest growth rate and timely entry into these growing markets. For this reason, Austria has become in 2013 (+6.8% in real terms), followed by real estate activities, with 3.0% in real terms. De- so deeply intertwined with the region, as velopment in all other industries was con- no other EU Member State, and has grown sistently weak and in some cases even nega- to become a key economic partner and top tive, e.g. gross value added from wholesale investor there. and retail trade, as well as from InformaAustria’s trade volume with Southeast tion and communication services, fell 1.6% Europe was €4.4 billion in 2013, more than in real terms. The economic growth of the twice that of 2000. Whereas Austrian imports from the region entire service sector was Austrian GDP growth increased by some 10 per 0.2% in real terms and, thus, in line with overall will accelerate to 1.9% cent, exports remained last year’s level of development; the producand 2.1% in 2015 and at tion sector increased by roughly €2.3 billion. 2016, respectively, 1.2% in real terms. Turkey and Serbia On the expenditure increasingly supported are Austria’s major forside, export experienced by domestic demand eign trading partners in the Southeast Europe the strongest growth, with 1.4% in real terms, thereby slightly region. At €1.2 billion, Austrian exports to Turkey again went beyond the billion-euro exceeding the previous year’s growth rate mark in 2013, thus making Turkey one of (+1.3%), but falling clearly short of development in 2010 (+12.8%) and 2011 (+6.6%). Austria’s most important business partConsumption proved to be weak, with ners in the Black Sea region and one of the only government consumption (+0.7% target countries for foreign trade policy priorities in 2014. Austrian exports to Serbia in real terms) and consumption of nonprofit organisations (+1.0% in real terms) totalled roughly €500 million in 2013. In terms of foreign direct investment, growing slightly, whereas household consumption declined 0.2% in real terms. The Austria is among the top investors in Southdemand for capital goods could not trigger east Europe: number one in Serbia and any significant stimulus either. The larg- Bosnia-Herzegovina, number two in Maceest growth was observed for intangible donia, number three in Albania. With total fixed assets (research and development: investment of about €4 billion, Turkey is an +0.4% in real terms; other intangible fixed important target market for Austrian FDI. assets: +0.3% in real terms). Investments Continuing EU integration will furin machinery and other equipment faced ther increase the opportunities and legal a decline of 2.0% in real terms, whereas certainty for Austrian enterprises in the the demand for transport equipment de- region, thus providing additional growth creased by 1.0% in real terms. Gross fixed impetus to the Austrian economy. ■

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INTERVIEW

NICOLAUS KELLER

CULTURAL ATTACHÉ AT THE AUSTRIAN EMBASSY IN SERBIA

Art of Excellent

RELATIONS The cultural exchange between Austria and Serbia, including the exhibition “Beleške burnih odnosa” (Notes of a tumultuous relationship), are among the many examples of art making relations between two countries even deeper and better than they already were. ■ The Serbian part of the exhibition “235km/100 years”, which is being held within the framework of “enhanced cooperation” between Serbian and Austrian artists, has already had its debut in front of the Zrenjanin public and will continue in Austria until the end of September. What kind of qualities has cooperation between young artists contributed to the overall cultural exchange between the two countries?

Although Austria and Serbia do not share a border, relations between the two countries, and their vibrant cultural exchange, are contributing to the feeling that Austria is a neighbouring country and a close cultural counterpart

rt history has considered that artists, directly or indirectly, are always dealing with the historical circumstances that surrounded them, says Nicolaus Keller, Cultural Attaché at the Austrian Embassy in Serbia. “But I also see artists as visionaries who are often the first ones capable of seeing the light at the end of the tunnel. When links are broken due to crises, artists are usually the first to build the bridges again”.

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- After more than four years living in Serbia, I am pleased to be able to say that in the minds of most of my Serbian friends Austria is seen as a neighbouring country, although geographically it is not. The Austrian Cultural Forum Belgrade has a mandate to present an innovative and contemporary face of Austria that is usually not in accordance with the existent clichés. The best envoys to deliver such messages are young, emerging artists. We particularly seek to encourage all sorts of artist-in-residence programmes, where the artists coming from Austria have a chance not only to visit Serbia, but to spend some quality time emerged in professional life here, establishing networks with Serbian cultural actors. Those artists usually come back to Austria as the best “ambassadors” of Serbian culture and they also inspire others to come. Such newly formed networks usually result in a most fruitful exchange, with various cultural events in both countries.

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■ The name of this exhibition corresponds with the WWI centennial period of 1914 - 2014 and a history that is present in the collective memory. In the shadow of new crises, from the current one in the Ukraine to the everyday challenges of the economic crisis, to what extent do historical events form the context in which modern artists think?

and to initiate bilateral partnerships. We are just working on a challenging project aimed at setting up an “Austrian House” in Belgrade, where the language school, Cultural Forum and other services, like our integration attaché, will work together under one roof with the logic of a “one-stop-shop” for Serbians interested in Austria. This would also be the place to go for Serbians who want to visit, work or study in Austria.

- I am pleased that I share the opinion of both my Austrian and Serbian colleagues when I say that relations between our two countries have never been better. I think ■ In 2013 Austria took over the presidency of the EUNIC clusters in Serbia. What that this anniversary even made them deeper. One of our We are working on a challenging particular events would you major projects related to the emphasise? project aimed at setting up an - EUNIC Serbia has existed WWI centenary was the “Be“Austrian House” in Belgrade, leske burnih odnosa” exhibifor more than seven years tion at the City of Belgrade already and I am proud to where the language school, Museum of Princess Ljubica’s that we are constantly Cultural Forum and other services say Residence (Konak kneginje expanding, with new cluster will work together under one roof members joining and more Ljubice). This exhibition showed various layers of our ambitious projects that we dense, fruitful and rich relations until 1914. This came as accomplish. This year our focus was the EUNIC particia result of comprehensive research and intensive coopera- pation at the Belgrade International Week of Architection between Serbian and Austrian institutions and indi- ture (BINA). We are proud that many of our members vidual experts. I think this exhibition is a perfect example got involved and that the feedback from the audience of how, provided there is good will and patience involved, was excellent. Traditionally, EUNIC will be part of the common ground can be found even when the most sensi- Belgrade Book Fair 2014, this year with the programme tive issues are concerned. “Blended Reading” orientated towards digital vs. anaI believe that having a perspective of history in mind logue in the book world. is very important. Even friend can become foes if that perspective is lost. Exhibitions like “Beleske burnih odnosa” ■ In last year’s interview you mentioned that the Austrian Cultural Forum in Belgrade had to cancel some are made in order to deal with the past and help shape the future, but more than anything else they show that human events because local partners in Serbia did not have relations are usually immensely interwoven even in the sufficient funds to co-finance them. From the perspective of the organisation of cultural events, how much hardest of times, and there is always a peaceful tomorrow. are you following the announced measures of fiscal

■ A large part of the Serbian-Austrian cultural exchange goes through various European initiatives, from the Danube dialogue, through Creative Europe and others. How challenging is it to harmonise all these various cultural initiatives, in terms of content and logistics, for the artists and organisers of the programmes?

- The Austrian foreign cultural policy has an organisational strategy that is based on delegating different duties to different institutions. As you may have noticed, we have a separate institution specialised only in language teaching – that is the Austrian Institute in Belgrade. Then we have Austrian libraries that are hosted and run by local institutions (by the University Library in Belgrade and by Matica Srpska in Novi Sad). We have lecturers dealing with educational issues. We are here to provide advice and sometimes logistics or financial support for all our kindred institutions, but we have our own focus.The Austrian Cultural Forum Belgrade has a main mandate to support the presentation of contemporary culture and science from Austria

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stabilisation in Serbia, which also means less money in the budget for culture?

- We place a major emphasis on partnerships with local cultural actors. It is already known to our partners that our goal is not to merely impose and present what we want. We prefer having a dialogue; we prefer responding to the needs of local professionals and the public. When we plan projects, we always have thorough consultations with potential local partners and try to find common ground. This also applies when budget issues are concerned and we do not necessarily expect a financial contribution from our partners in projects – often they just provide a venue or other facilities; we just have the principle not to cover everything, because then you must have doubts about the ownership of the other side. We are lucky to have considerable flexibility when it comes to our own administration, so we can always find a way to direct our support where it’s most needed.

ART Theaterservice GmbH. The holding company has shifted its operational tasks and financial management to the subsidiaries, which can use their respective property free of charge. With this change, theatre directors are fully accountable for their financial management. Arts matters are decided upon by the art directors who run the stages jointly with the commercial directors. The companies are supervised by a board, an arrangement which in turn involves the risk that directors might be limited in their artistic freedom. If directors or financial managers do not comply with rules, they are not only dismissed but are also held responsible for their actions, as happened just recently at the Burgtheater. ■ How involved are Austrian companies in financing the development of young artists and cultural institutions and how does the Austrian government encourage the establishment of private museums?

- According to the Austrian Business Committee for the Arts (IWK) – which has launched several incentives to promote arts sponsorship in Austria, for example the Maecenas sponsorship award, and also conducts studies in the field – the - In the shadow of economic crises, estimated private sponsorship potential We seek to encourage all sometimes one cannot afford to be overamounts to about €50 million. Accordsorts of artist-in-residence ambitious, but it does not mean that ing to a survey of the top 500 companies museums have to remain closed.Austriby the IWK, 43% of Austrian companies programmes, where artists an museums usually can’t afford to be coming from Austria can have a engage in art sponsorships, with energy entirely closed, due to the expectations providers at the top, followed by the bankchance not only to visit Serbia, ing and insurance sectors. Altogether of the public (especially for the sake of but to establish networks with private investment in the field of art and cultural tourism). That is why they do culture has increased seven-fold since partial reconstructions and one could Serbian cultural actors 1989. A considerable part of sponsoring is say that many of them are constantly under reconstruction in some way. The extent of that reconstruc- realised through sponsorships in-kind or transfers of expertise.Apart tion mostly depends on the budget. Experience has taught us that from this, prizes for fine art are also awarded by private sponsors. closing the entire museum is the least cost effective option, also due to maintenance costs that are always higher for “abandoned” ■ Ahead of us is another Belgrade Book Fair. In your opinion, how much opportunity does the Serbian public have to read buildings than for those that are in use. The debate over the status of major cultural institutions has and learn about contemporary Austrian writers? - When we speak about exchange in the field of literature, I albeen going on since the second half of the 1980s. A great number ways like to draw the attention of those interested to the TRADUof initiatives and demands to grant more autonomy to cultural KI initiative. TRADUKI is a European network for literature and institutions and relinquish state agendas were proposed. The restructuring of the “Association of Austrian Federal The- books, which involves Albania, Austria, Bosnia-Herzegovina, atres” is an example, which demonstrates moves towards greater Bulgaria, Croatia, Germany, Kosovo, Liechtenstein, Macedonia, partnership or “divestment” between the public and private sec- Montenegro, Romania, Serbia, Slovenia and Switzerland. The tors: A Federal Act on the Reorganisation of the Federal Theatres exchange between the participants is to be advanced through in 1998 created the Theaterholding GmbH, a holding company a translation programme for fiction, the humanities as well as owned by the federal government, which has four subsidiaries books for children and young people. The programme places a organised as private limited companies: Burgtheater GmbH, special focus on the translators, whose work as important culWiener Staatsoper GmbH, Volksoper Wien GmbH and ART for tural mediators has given the project its name. ■

■ Serbia has major problems financing some of its biggest museums. In what way did Austria conduct partial privatisation of its state-owned museums and is that practice applicable in Serbia?

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CULTURE

New-old Notes on a Tumultuous

RELATIONSHIP

FROM THE OPPENING OF THE EXHIBITION “NOTES ON A TUMULTUOUS RELATIONSHIP – AUSTRIAN-SERBIAN RELATIONS FROM 1836 TO 1914,”

With its original concept, this exhibition seeks to present all the complexity, multiplicity and intensity of relations between Austria and Serbia, which it most commonly views through the prism of the outbreak of World War I in 1914, when those relations reached the lowest point in their history. The exhibits featured bear witness to the complex relations between the two nations, which, in addition to the political context, had a much deeper cultural interplay. “After two catastrophic world wars, we can now conclude that wars do not resolve conflicts but rather usually result in new ones. It is on the basis of that knowledge that the European Union has been built, of which Austria has been a member for nearly 20 years. It represents a peace project and an attempt for conflicts between member states to be resolved in a peaceful manner,” said Austrian Ambassador to Serbia, H.E. Johannes Eigner. He added that the exhibition shows a broader perspective, and not just the painful events of 1914, because, as he noted, “if we scratch a little deeper, we will find a number of elements that connect Serbian and Austrian history.”

After a tumultuous history, today’s relations between Austria and Serbia are stable and allinclusive. This is the conclusion of the exhibition "Notes on a Tumultuous Relationship – AustrianSerbian relations from 1836 to 1914,” which was presented in September at Belgrade’s Residence of Princess Ljubica

This exhibition should provide evidence that two countries which have been repeatedly separated by history can find a future in the EU and can even learn something on the basis of their historical errors. Assistant Professor Hannes Leidinger from the University of Vienna, Dr Danilo Šarenac, Research Associate at the Institute for Contemporary History, and Vladimir Tomić, senior curator of the Museum of the City of Belgrade, tried to use the exhibition, as well as the supporting elements, and a very comprehensive catalogue, to show precisely this dimension of densely interwoven, close, but at the same time complicated, relations between the two nations. “Austria was the first major force to send its official diplomatic representative to the Principality of Serbia (1836), and in that time a significant number of educated Serbs from Austria crossed into the service of Serbia,” said Vladimir Tomić, senior curator of the Museum of the City of Belgrade and one of the authors of this exhibition. Diplomatic relations between the Austrian Empire and the Principality of Serbia under the administration of the Ottoman Empire, led by Miloš Obrenović,

began in September 1836. Tomić also pointed out that we should not forget that in the first half of the 19th century Serbs from Austria were the pillars of the modernisation of the Serbian state and society, and that among them were teachers of the Lyceum, today’s Belgrade University, and members of the Society of Serbian Literacy, today’s Serbian Academy of Sciences and the Arts. In the lounge under the arches of Belgrade’s Residence of Princess Ljubica (Konak Knjeginje Ljubice), documentary material is exposed, as well as works of painters Paja Jovanović, Stevan Todorović and Pavle Simić – representatives of Serbian academic realism. Also presented are little-known facts, such as the fact that in 1854 Anastas Jovanović made the first stereoscopic images of Vienna, or rather photo camera shots without a tripod, or that Paja Jovanović painted as many as 15 portraits of Emperor Franz Joseph, one of which decorates the chambers of Schönbrunn Castle, where the emperor spent most of his life. The exhibition is the result of cooperation between the Austrian Embassy in Belgrade, the Institute of Contemporary History and the Museum of the City of Belgrade. ■

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AUSTRIA: CUSTOMS AND TRADITION

Dirndls EN VOGUE From its humble origins as the work-garb of farmers, the Dirndl became an ultimate fashion item. However, along with Lederhosen, it is still most sought after as required attire at many traditional events in Austria

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wo regions famous for their rich tradition Apart from jovial and fun events, there are some of Dirndl and Lederhosen are Salzburg and festive occasions where the dress code is also the Salzkammergut, the Austrian Lake District. Dirndl. The Jaegerball in January is one of the most Anyone happening to visit these regions at beloved balls during carnival season in Vienna. It is the beginning of May will see Dirndls in every shape a charity event where guests wear festive Dirndls and colour at the festivities around the annual rais- and traditional suits. A newly established ball is the ing of the Maypole. The NarzisSalzburg Festspielball, taking Dirndl, Lederhosen and place at the end of the Salzburg senfest (Daffodil festival) in Bad Aussee at the beginning of traditional suits for men Festival and destined to become June is famous for its colourful have always been held in a great tradition. Aside from an processions, such as the boat opening ceremony with debuprocession on Lake Grundlsee. high regard in Salzburg. tantes dressed in Dirndls, the The richness of colours does not The locals wear them for event features a gala dinner only derive from the many floral any occasion, with utter and concert. At the annual Almdudler Trachtenpärchen Ball, decorations, but also from the self-confidence sponsored by the iconic Austrian large number of women wearing gorgeous Dirndls. Later in the year, Salzburg’s herbal lemonade,Almdudler, the Dirndl and Lederhosen are a must – the more extravagant, the better. St. Rupert’s Fair is a traditional country fete on the squares surrounding Salzburg Cathedral,which takes WHAT IS A DIRNDL? place each September. Also in September is the Ausseer Kirtag, a popular summer fair in rural Altaussee, The basic elements that make up the Dirndl – where people come to meet friends, enjoy local mu- skirt, bodice, apron and blouse – are well presented sic, dance and show off their latest Dirndl. Dirndl and in the famous movie “The Sound of Music”.Although Lederhosen are items to be seen on farmers’ markets, its sounds simple, there is a veritable science to fair booths and arcades, merry-go-rounds, carousels Dirndl cuts, fabric patterns, colours and embroidery. and more spectacles for young and old. The Dirndl’s main elements are the wide skirt at-

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tached to a “Leiberl”, or fitted bodice, an apron (often with a hiddemand that the wait for a pair of Lederhosen is seven years. And den pocket) and a short Dirndl blouse. last, but by no mean least, Rastl in Bad Aussee is the go-to address The skirt usually starts at the waist or a little lower, with for custom-made traditional Ausseer Dirndl, with their characteristic green bodice, pink skirt and purple apron. Bad Aussee is lengths depending on current fashion trends. The bodice used to be a separate item, but since the 1930s it has been sewn to the also famous for its typical colourful hand block printing. skirt. It comes in many different styles: with a high or low, round MODERN TOUCH or square neckline, fastened with buttons, hooks or ribbons. The Dirndl is fun, feminine and flirty. With these attributes, Another important element is the Dirndl blouse. It is generally very short (ending above the waist) and can come with long, the Dirndl has evolved from its humble origins as the work-garb short or puffed sleeves. It can have many different necklines and of farmers to a modern-day fashion superstar. is usually made of white cotton or linen. With her fresh, flirtatious interpretation of retro looks, young Finally, there is the apron. Formerly worn to protect the dress Austrian designer Lena Hoschek has ruled the Fashion Week catwalks in recent years.With her devotion to underneath, it is now a purely decorative item. There are aprons for everyday wear Young Austrian designer Lena flattering the female form, Lena is a huge fan of the Dirndl and includes her dazand aprons for festive occasions, which are usually of a more elegant fabric than Hoschek has ruled the Fashion zling take on the traditional dress in her Week catwalks in recent years cutting-edge collections. the simple linen or cotton types. Her favourite epoch is 1875, which Different combinations of these elewith the traditional Dirndl ments comprise the traditional Dirndl. happens to be when the dirndl surged dress included in her cutting- in popularity with the Austrian upper There are different Dirndl styles for edge collections different occasions, even Dirndl styles class. Emperor Franz Joseph and his that denote which region in Austria the royal court were enamoured with the wearer is from. With the recent “Dirndl Renaissance” there are Dirndls and Lederhosen they saw the country folks wearing in the countless downright “unorthodox” styles that experiment with Salzburg Lake District and brought those styles back to Vienna. different fabrics, cross cultural references and punk elements. According to Hoschek, American fashion in the 1940s echoed many elements of traditional Alpine costumes. The movie stars SALZBURG, THE DIRNDL CAPITAL of the ‘40s and ‘50s provided inspiration for Lena, who especially Boasting 30 manufacturers of traditional costumes and Dirndl likes Sophia Loren and Audrey Hepburn. shops, Salzburg, the city known as the film location of “The Sound Lena’s career trajectory has been amazing. After attending of Music,” is unparalleled as a shopping destination for aficiona- the world-renowned Central Saint Martins College in London, dos of alpine fashion. Dirndl, Lederhosen and traditional suits for she interned with Vivienne Westwood (who also loves the dirndl men have always been held in high regard in Salzburg. The locals and has famously said “There would be no ugliness in the world if wear them for any occasion, with utter self-confidence. every woman wore a dirndl.”) She returned to Graz to launch her Small wonder then that traditional costumes more than hold own label at the age of just 24, opening a small outlet attached to their own against international fashion trends. Instead, Salz- her studio. Three years later she opened her retro-fabulous shop burg’s manufacturers create their own trends. Designers experi- in Vienna, where she now lives. ■ ment with fabrics, patterns and trendy colours. The latest trends in all things related to Dirndls and Tracht (Austrian traditional costume) are presented each year during “Fashion Week” in Salzburg’s historic city centre. There are countless other events where one can experience the enormous variety of the Dirndl in Salzburg. Salzkammergut, the Austrian Lake District, is famous for its unparalleled natural beauty. It is also a region where traditions are held high and the Dirndl still represents a unique way of life. The oldest village in the Salzkammergut area has a 7,000-yearlong history: Hallstatt has been added to UNESCO’s list of World Cultural Heritage sites. In Bad Ischl, the “secret capital of the Salzkammergut”, a hint of the splendour of the Austro-Hungarian Monarchy still lingers. St. Wolfgang and Gmunden are famous movie locations. The people of the Salzkammergut area are very proud of their longstanding traditions, which makes the region a paradise for lovers of arts and crafts, antique hunters and, of course, Dirndl fans. 1q is the place to get Lederhosen. His products are in such

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EDUCATION

Excellence

ON ALL LEVELS ternational students in the tertiary sector, with 15% of all students coming from abroad. Across all OECD countries, greater educational attainment means better chances for the individual in the labour market. On average, over 80% of tertiary-educated adults are employed, compared with less than 60% of adults with below upper secondary education. Since 2000, employment rates among tertiary-educated 25-64 year-old Austrians have consistently been more than 30 percent points higher than among their compatriots with below upper secondary education. Moreover, employment rates among highly proficient individuals are more than 10 percentage points higher than among those with low proficiency, regardless of educaEUROPE’S LARGEST BUSINESS UNIVERSITY CAMPUS IN VIENNA tional attainment. ustria puts great emphasis on tertiary Austrian men are more likely than AusAustria shows education which is reflected in the trian women to attain a higher level of educaone of the highest level of public investment: its spend- tion than their parents (33% of men have done ing on individuals’ tertiary education so compared with 25% of women), in contrast concentrations relative to lower levels of education is among to most other OECD countries, where slightly of international the highest of the OECD countries. more women (40%) than men (38%) attain a students in the Considering public higher level of education According to the latest than their parents. tertiary sector, with direct spending and indiOECD report, from 2005 rect costs, Austria spends Labour market in15% of all students $68 000 more per tertiary to 2011 Austria increased centives for tertiary educoming from abroad. student than on students cation are particularly its private expenditure strong. Across all OECD at the upper secondary or However, it is even on tertiary education by countries, greater educapost- secondary non-termore famous for tiary level. Only Denmark 131%, as compared to the tional attainment means its vocational and the Netherlands show better chances for the OECD average of 32% a greater difference; across individual in the labour education, which the OECD, the average difference is $38 000. market. On average, over 80% of tertiary-eduis characterised by According to the latest OECD report, from cated people are employed compared with less practical training 2005 to 2011, Austria increased its private expen- than 60% of people with below upper secondary diture on tertiary education by 131%, as com- education. In Austria, this gap is even larger: combined with pared to the OECD average of 32%. since 2000, employment rates for 25-64 year-olds general education Austrian university programmes are very with tertiary attainment have consistently been attractive to international students: Austria more than 30 percentage points more than for shows one of the highest concentrations of in- those with below upper secondary attainment.

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However, enrolment and graduation rates for young AustriAs of 2012, there are more than 200 recognised apprenticeans (79%) are slightly below OECD averages (83%). ship trades in many different fields, all of which are included Austrian men are considerably more upwardly mobile in ed- in the list of apprenticeship trades [Lehrberufsliste] published ucational attainment than women (33% versus 25%), in contrast by the Federal Ministry of Science, Research and Economy in to the large majority of OECD countries, in which slightly more cooperation with the Federal Ministry of Labour, Social Affairs women (40%) than men (38%) attain a higher education level and Consumer Protection. According to the “Youth and Work than their parents. Report 2012” by the Austrian Federal Ministry of Labour, Social Vocational education remains an important pillar of the Affairs and Consumer Protection, 43.4% of all apprentices were Austrian education system: in 2012, 76% of students who were trained in trades and crafts, 12.8% entered the field of industry enrolled in upper secondary education participated in pre-voca- and 15% chose retail apprenticeship training. tional or vocational programmes, the second highest percentage From the companies’ point of view, apprenticeship training in the OECD. constitutes a clear investment A growing number of EU in the future, enabling them to countries have developed an inmeet their subsequent need for terest in the Austrian approach to qualified skilled workers as best vocational education and trainas possible. Already during their ing (VET) and notably its dual aptraining, apprentices carry out prentice training system, which valuable work for their company. is characterized by practical Currently, approximately 35,000 training combined with general companies are open to young education. EU-statistics show people as training sites. By voluntarily providing apprenticethat while the average youth unemployment rate within the EU ship training, companies show VIENNA UNIVERSITY LIBRARY is about 23.3 percent, the youth that they accept social responsiunemployment rate in Austria Apprenticeship training in Austria is bility, ensuring that youth emhovers around 8.6% (European a well-founded and future-orientated ployment and the future need for qualified skilled labour are Union, Eurostat 2013). Apprenvocational training pathway, offering secured at the same time. ticeship training in Austria is a well-founded and future-orient- an ideal combination of practical skills, This high level of involveed vocational training pathway, theoretical background knowledge and ment in the training of apprentices on part of the companies is offering an ideal combination of important key qualifications one of the key factors contributpractical skills, theoretical background knowledge, and important key qualifications. ing to the competitiveness of Austria’s economy. This way it also The wide acceptance of this training proves that young peo- ensures that the training portion in the apprenticeship system is ple are aware of the benefits of apprenticeship. Approximately directly responsive to a company’s skill needs. ■ 40 percent of every age group opts for dual training. Altogether, more than 35,000 companies train some 120,000 apprentices, who make a substantial contribution to safeguarding and expanding competitiveness as qualified skilled workers. After completing their compulsory schooling period, about 40% of young people in Austria are trained in a legally recognised apprenticeship occupation, another 40% opt for a VET school or college. This means that some 80% of Austrian pupils follow a vocational education and training pathway. Graduates of an apprenticeship programme acquire a full vocational qualification of a high standard. The training in an apprenticeship occupation is open to all young people who have completed nine years of compulsory schooling. No specific school qualification is required for access to an apprenticeship. There are significant differences between the dual training system and the training in full-time schools. In the dual training system, apprentices receive practical on-the-job training within Banja Koviljaca, M. Tita 146, 015/815-635 companies (which constitutes the major part of the programme), biro@pejak.net; www.pejak-handel.net as well as special theoretical instruction at vocational schools.

Prodaja stambenog i poslovnog prostora u poslovno-stambenom objektu SENIOR

Pejak-Handel d.o.o.

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TOURISM

The Art of

KAFFEEHÄUSER

CAFE CENTRAL IN VIENNA

Austrian Kaffeehäuser (traditional coffee houses), especially those in Vienna, are places where artists, politicians, bohemians and army officers once convened to read, philosophise, play chess and engage in intellectual duels while sipping carefully brewed cups of coffee. Today they are a must for every visitor to Vienna

he tradition of the Viennese Coffee House Culture goes back to the late 17th century and is given distinction to by a very specific atmosphere. As the story goes, when Vienna was liberated from the second Turkish siege by a Polish-Habsburg army in 1683, the victorious allies captured numerous sacks of coffee beans they initially mistook for camel feed. A wise Polish army officer, understanding the actual value of these beans, is said to have asked King John Sobieski for the coffee bags, which enabled him to open up the first coffeehouse in Vienna - consequently establishing

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the long tradition of the Viennese Kaffeehaus. Typical for Viennese coffeehouses are marble tables on which the coffee is served, Thonet chairs, boxes (loges), newspaper tables and interior design details in the style of Historicism. Guests can choose from the selection of meals and drinks from early morning, at 6am, until midnight, while sometimes also enjoying readings and musical soirées. The coffeehouses are a place “where time and space are consumed, but only the coffee is found on the bill.” Despite every Kaffeehaus being different, certain traditions are honoured everywhere. For example, if you order a single drink you can stay at the Kaffeehaus as long as you like, making it a viable second home. A useful rule of thumb: the more newspapers, games and regulars, the better the Kaffeehaus. Every decent Kaffeehaus takes pride in its extensive choice of coffees. At least a dozen different concoctions of freshly ground coffee, milk, cream, water, liqueurs, chocolate and even egg

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SACHERTORTE AT THE HOTEL SACHER’S CAFE RESTAURANT

yolk (used in the so-called Kaisermelange) are usually on tives of the genre enrich the tradition with stylish flair. offer, and many Kaffeehäuser also have their own signature Vienna’s kaffeehäuser have graced the city’s alleyways drink. Every coffee is served with a and grand avenues for centuries. Visglass of water, which the coffeehouse Since 2011 the traditional iting a couple of these places reveals a great variety and is definitely a waiter will top up for free, even long Viennese coffeehouse for every visitor to Vienna. after you have finished your coffee. culture has even belonged mustMany websites and tour guides The Viennese coffeehouse is to the intangible cultural provide a selection of must-see cofknown around the globe for its informal pleasantness, as an oasis of gefeehouses in Vienna. One café that is heritage of UNESCO mütlichkeit. Since 2011 the traditional on every list is Café Central, which Viennese coffee house culture has even belonged to the in- opened in 1876 on the premises of the former Vienna stock tangible cultural heritage of UNESCO. Modern representa- exchange in Palais Ferstel. Café Central has always been

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home to great philosophers, poets and leaders (such as Leo the world´s most famous chocolate cake. Here is how one of the most famous Austrian writers, Trotzky, Arthur Schnitzler, Peter Altenberg or Sigmund Freud). The impressive interior, within a high columned Thomas Bernhard, who devoted many pages to his own contradictory relationship to the coffeehouse culture, rehall, is often a crowded tourist spot. calls Sacher, where he used to meet with his friend Paul Another famous café is Demel. This café is part of the famous chocolatier (K&K Hofzuckerbäcker) Demel in Vi- Wittgenstein: “When I was in Vienna (...) the Sacher was enna, home of some of the best pastry confectionery in our favourite resort, since it was ideally suited to our specutown. This house of great tradition was established in 1786 lations; ...I have known the Sacher for nearly thirty years, since the time when I used to sit there nearly every day on the Michaelerplatz. Café de l´Europe represents the first Italian style cof- with friends belonging to the circle of the brilliant comfeehouse in Vienna and was opened in 1951. Since then poser Lampersberg, who was also as mad as he was brilit has become a popular meeting place for tourists and liant. At this time, around 1957, I had just completed my Viennese alike. On the ground floor coffee lovers may sa- studies and it was the most difficult period of my life. (...) vour the incomparable blend of coffee, while the tearoom At the Sacher I could get all the newspapers, which I have upstairs invites patrons to always had to have since the Typical for Viennese Coffee Houses age of twenty-two or twentyrelax and enjoy the great view of the Graben. three, and could spend hours are marble tables on which the Café Griensteindl, estabstudying them in one of the coffee is served, Thonet chairs, lished in 1847 by a former comfortable corners of the boxes (loges), newspaper tables pharmacist, was soon to gain left-hand lounge without renown as a meeting point being disturbed. I can still and interior design details in the for young Viennese artists see myself sitting there for style of Historicism (such as Franz Grillparzer, whole mornings, scanning Hermann Bahr or Arthur Schnitzler), but unfortunately it the pages of Le Monde or The Times and never having my closed down only 50 years later. Completely renovated, the enjoyment interrupted for a moment; as far as I recall I café re-opened in 1990 as part of the Do&Co Group. was never disturbed at the Sacher”. Café Hawelka, situated in Vienna’s 1st District, repreSome of the café shops are worth visiting for their sigsents one of the best known meeting points for writers nature architectural style. While not as venerable as the and artists in Vienna. Run by the Hawelka family since Stephansdom Cathedral behind it, Aida is still a time warp: 1939, this café offers a unique atmosphere. its pink-and-brown colour scheme – waiters’ socks included Other venues on the must-see list are café Mozart, the – matches the streamlined 1950s’ décor. Café Rüdigerhof’s first coffeehouse, opened in 1794, soon after the death of exterior is a glorious example of Jugendstil (German for Mozart, and café Museum, where the interior design was ‘youth style’) or Art Nouveau architecture, with its name in drafted by Adolf Loos, a famous Austrian architect of Mod- golden letters, while the furniture and fittings inside look ernism and Art Nouveau, and completely renovated in 2003. little changed since the Vienna of the film The Third Man. Frequented by artists in the early 20th century, this café pe- With its gorgeous Jugendstil fittings, low-lit pool tables, riodically offers exhibitions. cosy booths and unhurried air, the vast, hall-like Café Sperl One of the cafes, always packed with tourists is café – founded in 1880 – looks as much like a speakeasy from Sacher, part of the world-renowned Hotel Sacher. No tour- Prohibition-era America as a fine kaffeehaus. ist leaves this traditional and elegant café without at least Cafés are also the best venues for those looking for a a miniature version of the original Sacher-Torte, probably unique musical offer. The former regular café of Thomas

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CAFÉ-RESTAURANT RESIDENZ AT SCHÖNBRUNN PALACE

Bernhard, Café Bräunerhof, lies in the heart of the Old dressed to the nines and live piano music on Tuesdays, Wednesdays, Fridays and Saturdays. City antique district, between the Imperial Palace and Among the cafes that offer a regular music programme Graben. The Bräunerhof Trio (violin, cello, piano) plays a potpourri of Franz Lehár, Emmerich Kálmán, Robert Stolz are Café Schwarzenberg, the oldest café on the Ringstraße, founded in around 1860, where piano concerts are played and the “Strausses”. Although tourists flock to the cafe, at least to touch the in the vicinity of the Musikverien, Konzerthaus and Rocafe in which Bernhard spent many of his days, it is true nacher. Almost opposite, the Hotel Imperial opened its that he had a complicated relationship with this and many doors for the first time in 1873 - also to regular coffeehouse guests, such as Sigmund Freud and Anton Bruckner. For other famous café shops in Vienna.As he wrote in the novel Wittgenstein’s uncle, he hated Brauenerhof, due to its dim example, the Imperial Cake, a popular souvenir, can be enjoyed here to music played on the Bösendorfer grand. Café lighting, which is, as he writes “kept down to a minimum -- doubtless from perverse considerations of economy -- Landtmann was also established in 1873 – guests such as and in which I have never been able to read a single line Gustav Mahler, Marlene Dietrich, Romy Schneider, Burt without effort”. He also disliked the seating, which was, as Lancaster and Sir Paul McCartney listened to the piano he says, “inevitably damaging to the spinal column”, but here. Also on the Ringstraße, opposite the Museum for Applied Art, is Café Prückel. Its interior from the 1950s inpraised the extreme attentiveness of the waiters and the unfailing courtesy of the proprietor, which was neither spires coffeehouse and design fans. Piano concerts are as much a part of the Prückel as newspapers and coffee. exaggerated nor perfunctory. Although the Braunerhof The concert Café Weimar, near the Volksoper, has exwas inimical to all his daily requirements (of intensively isted since 1900 and remains a reading French and English magazines), at the Braunerhof Live music in numerous Viennese popular meeting place for audiences and artists alike. There he felt at home, just like he felt concert cafés makes a visit to the is live piano in the historic amat home at the Café Museum and at the various other estab- coffeehouse a delight for the ears: bience, with operettas, swing lishments he frequented dur- the piano music of the King of the and jazz evergreens. ing his years in Vienna. As he Schönbrunn Palace is the Waltz, Johann Strauss, rings out, imperial wrote in his unique style: “I setting of the Caféas do melodies with a hint of jazz Restaurant Residenz. The muhave always hated the Viennese coffeehouse, but I go on sic plays in the coffeehouse or the classic Viennese song visiting them. I have visited room upstairs, while the imperial bakery in the basement offers the opportunity to them every day, for although I have always hated them -and because I have always hated them -- I have always suf- dive into the secrets of Viennese baking art during the Apfered from the Viennese coffeehouse disease”. fel Strudel show. Café-restaurant Meierei Schönbrunn, in Live music in numerous Viennese concert cafés makes a Schönbrunn Palace Park, was originally built as a games pavisit to the coffeehouse a delight for the ears: the piano mu- vilion for Emperor Franz Joseph and his siblings – today you sic of the King of the Waltz, Johann Strauss, rings out, as do can feast on delicious pastries here, accompanied by music. melodies with a hint of jazz or the classic Viennese song. The imperial shine of old Austria – with musical enterThose who care for music may be attracted to the tainment on Sundays – is brought to life at Café Hofburg, café Diglas, which comes straight from the classic cof- with its neighbours, the Sisi Museum, Imperial Apartfeehouse mould, with red velvet booths, sharp-tongued ments, Spanish Riding School, Treasuries and Imperial waiters, an extensive range of coffees, old dames Silver Collection. ■

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AUSTRIAN INVESTMENT IN SERBIA

Photo: ANDREJ ISAKOVIC AFP Gett

High Quality INVESTOR

FEDERAL CHANCELLOR OF AUSTRIA, WERNER FAYMANN (LEFT), AND SERBIAN PRIME MINISTER ALEKSANDAR VUČIĆ, PRIOR TO THEIR MEETING IN BELGRADE ON 19TH JUNE

Austrian interest in cooperating with the Serbian economy is also witnessed by the presence of Austrian capital in around 450 companies registered in Serbia. With investments worth a total value of around three billion euros, Austria has remained the leading foreign investor in the Serbian economy for the last 13 years

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hen making investment decisions, Austrian investors pay great attention to the possibilities of transferring Austrian “know-how”, inoder to raise the technological level and production volume, as well as the potential for export, a strategic approach and long-term prospects. On the territory of Southeast Europe, Austria is most interested in investment projects involving environmental issues, education, social issues and employment. Since the year 2000, about 450 companies have come to Serbia, while total investments reached almost three billion dollars. According to this indicator, Austria is the leading foreign investor in the Serbian economy for the 2000-2013 period. The trend of high participation of investments by the Austrian economy in Serbia was particularly topical in 2007 ($1.1 billion). According to the statistics of the National Bank of Serbia, during 2011 Austrian investment (in cash) in Serbia reached the amount

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of €154.7 million, during of 2012 it had a value of €55.28 million (5th largest foreign direct investor) while in the first half of 2013 it came to a net total of €28.8 million (4th place among 74 countries). Austrian investments in Serbia are especially present in the banking and insurance sectors. The following banks operate in Serbia today: Raiffeissen International, Hypo Alpe Adria Austria, Oesterr.Volksbanken, BA-CA (HVB) and Erste Bank, as well as large insurance companies such as Wiener Städtische, UNIQA and Grawe. Raiffeisen Bank, one of the Eastern European pioneers of the Austrian export economy, was the first foreign bank to be established in Serbia with 100% foreign capital, back in 2001. Raiffeisen Bank is today one of the leading banks in Serbia and Austria’s largest local bank, with an extensive branch network that incorporates 83 business units.

Austria has a strong interest in establishing and expanding cooperation in the field of environmental protection, energy and energy efficiency The level of clients’ credit at the end of 2012 amounted to €1.1 billion, while customer deposits were also close to €1.1 billion. It was not without reason that magazine Global Finance chose Raiffeisen Bank as the “Best Bank in Serbia” for 2012,while renowned publication The Banker awarded Raiffeisen Bank as the “Best Bank in Serbia in 2013.” Mobilkom Austria is the largest greenfield investor in Serbia, with an investment of €570 million for a license for the mobile

network and services. The third mobile operator in Serbia, VIP, began its operations on 8th June 2007. Together with national roaming, VIP has full coverage in Serbia. This company hired 300 top, young, highly educated experts in Serbia, mostly in engineering, sales, finance and marketing. Vip mobile started its activities in Serbia after just six months, which is among the fastest start-ups in the world. Today Vip mobile has over two million customers, along with a strong growth tendency. Over €800 million has been invested since the company’s founding in 2006, making Vip mobile the largest greenfield investment in the country. OMV entered the Serbian market in 2001. With its headquarters in Belgrade, OMV Serbia currently has 61 petrol station and a market share of 12% in Serbia. OMV filling stations in Serbia were the first to introduce the most advanced environmental protection safety standards. In the fields of the machine, chemical and food industries, the following Austrian companies are present in Serbia: Henkel, ATB, Tondach, Knauf, Wienerberger, Asamer Wietersdorfer/Lafarge, Rauch Saefte and others. In the retail area there is furniture retail chain Kika, while in the domain of real estate a notable investment has been made by Austrian insurer Vienna Insurance Group (VIG) in the construction of the VIG Plaza business centre. The engagement of Austrian companies in Serbia is characterised by good examples of privatisation, such as the purchase of 70% of the share capital of Kruševac-based Merime for €14.5 million in 2002 by Austria’s Henkel. In 2007

dah, one of the biggest manufacturers of tiles and bricks in Europe and an exporter to Russia, Ukraine and neighbouring countries. In 2004 Austria’s ATV Group bought company Sever from Subotica for around €4 million, in the process committing itself to an investment programme worth €16 million. The Subotica works now produce engines that ATV previously did not have in its product portfolio and which have helped conquer a new market segment, as well as increasing export volumes. The strategic goal of Sever is to increase exports to existing markets in Europe and the Far East, but also to return to the markets of the Middle East.

In 2006 Austrian company Knauf built a new factory for powder products used to manufacture machinery plaster. The total investment amounted to €15 million. This is the first greenfield investment Knauf has implemented in the region. In the upcoming period economic analysts also expect satisfactory intensity of Austrian investments. Among the most significant investments is the construction of the “Quattro panels” factory in Golubinca near Stara Pazova for the production of prefabricated building elements by Austrian investors Mitropex. This August saw the start of construction of a logistics centre of company Eyemaxx Real Estate, in which around €10 million has been invested. It is expected to be completed by December this year. Building company Konstruktor Konsalting is responsible for construction. The first tenant is also known: German company Schenker, which will open its own logistics centre in the first building. According to the announcements of investors, the complex is also expected to include Stara Pazova’s own retail outlet centre. As announced earlier, in 2008 Eyemaxx bought 50 hectares of land in Stara Pazova with a plan to invest €300 million in a business complex on the site.

With mobile operator Vip Mobile as its member, Telekom Austria Group is not only the third service provider on the mobile market, but also Austria's largest investment in Serbia Henkel opened its factory for ceresit, a construction adhesive, in the Inđija industrial zone, with a capacity of 100,000 tonnes. Around €5 million was invested in the construction of the factory, with a total of about €7.5 million invested.The industrial adhesives produced in Inđija are bought by construction companies throughout the region. In 2013 Henkel Serbia opened its Henkel Ceresit factory for the production of powder adhesives and liquid mortar in Inđija, which is part of the Adhesives Technologies division of company Henkel. It produces the latest generation of silicone-silicate (Si-Si) plaster, which Henkel previously imported from its own factories in the European Union. Ceresit silicone-silicate facade plasters represent the latest generation of innovation, contributing to the energy efficiency of insulated buildings, saving up to 40% of the energy within a building. An example of a good privatisation is the purchase of a 93.27% share of the capital of company Potisje from Kanjiža for €28 million in 2003 by Austrian company Ton-

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Austria has a strong interest in establishing and expanding cooperation in the field of environmental protection, energy and energy efficiency. In this regard, Austrian company PORR has built a landfill site in Jagodina and is interested in further developing its business in the field of environmental protection in Serbia. Austrian company Energie Steiermark bought a majority stake in Belgrade’s Beogas. Austria is willing to invest in the construction of new hydropower plants in Serbia and the modernisation of old ones, while some Austrian companies are also interested in the construction of wind farms. New investments have been announced by Austria’s Kronospan (€135 million in the furniture sector and wood

the “flagship” projects for Austrian companies in Serbia. On the central part of this new Belgrade landmark is a 200-metre-tall, slender, elegant pylon. Its 40 supporting inclined cables on each side support the 376-metre-long main span of the bridge, as well as the last 200-metrelong rear span. This unusual structure has an exceptional breadth of 45 metres. Such dimensions make the bridge over the Sava the world’s biggest bridge with a single pylon and supporting cables. The total length of the bridge, including the coastal area, is 967 metres. The huge dimensions of this extraordinary structure, and primarily the constrained time frame of just three years, represented a special challenge for construction. Works commenced in October 2008 and the bridge was opened to traffic in December 2011. In July this year representatives of Electric Power Industry of Serbia (EPS), company Drina-Lim Hydro power plants (Drinsko-Limske hidroelektrane) and Austria’s Voith Hydro signed a contract worth €63.7 million for the rehabilitation of the Zvornik hydro power plant. Zvornik is one of Serbia’s oldest HPPs. In operation since 1955, it has long awaited modernisation

industry), Swarovski (€25 million in the production of non-metal- The engagement of Austrian companies in Serbia is lic materials in Subotica) and characterised by good examples of privatisation that VAMED (€56 million in the field have raised the performance of privatised companies, of medical tourism – construction of a wellness spa centre in encouraging their development and exports Novo Miloševo). Austrian companies are also noticeable as civil engi- and the rejuvenation of this HPP is very important for the neering contractors in Serbia. national power system. Following revitalisation, the powThe PORR Group, one of the largest construction com- er of Zvornik will be increased by as much as 30% companies in Austria and one of the market leaders in Eu- pared to the existing 96 MW. The power of each of the four rope, with 10,700 employees and a production capacity of units will be increased by 8.4, MW, from 24 to 32.4 megaaround €2.9 billion in 2012, participated in the construc- watts. Once modernisation is completed, Zvornik will retion of Belgrade’s Ada Bridge. ceive a new 33.6 megawatts, which is more than would be In the spring of 2008 a consortium comprising PORR, produced with the addition of a fifth unit. DSD and SCT, under the direction of PORR, was awarded The electricity production of this HPP will be as much the contract for the design and construction of the new as 70 million kilowatt-hours higher annually and will bridge over the Sava in Belgrade, which connects the old reach 550 million kilowatt-hours. The most important factor is that the life expectancy of Zvornik will be extended and new parts of Belgrade. PORR was the coordinator and participated in the con- by another 30 years, while the installation of completely struction of all layered basic works, subcontracting, upgrading, construction of pylons and installation of cables AUSTRIAN INVESTMENT IN SERBIA 2000 – 2013, IN € THOUSANDS on the bridge. DSD supplied the bridge with the required VOLUME OF VOLUME OF YEAR YEAR steelwork for the main span. SCT delivered reinforcing INVESTMENT INVESTMENT 2000 198 2007 848,627 steel for the concrete pylon and was also involved in the 2001 1,587 2008 330,567 construction of lateral range. 2002 35,614 2009 234,149 Additionally, the casings for the main pillars came 2003 82,870 145,850 2010 from Austrian company Dok, while the steel cables for 2004 117,468 154,693 2011 suspension were supplied by company Vorspanntech2005 168,864 55,275 2012 2006 409,815 40,646 2013 nik from Salzburg. As such, this project became one of

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| FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION

new electrical and mechanical equipment will increase its usefulness and efficiency. Voith Hydro will carry out the comprehensive modernisation of the electro-mechanical equipment at HPP

construction of hydroelectric power plants that could produce an annual total of 15,000 gigawatt hours. In any case, thanks to this comprehensive rehabilitation, the Zvornik hydroelectric power plant will be brought up to the latest technical standards. Austria is willing to invest in the construction of new The modernisation that Voith hydropower plants in Serbia and the modernisation complete at HPP Zvornik will contribute not only to extendof old ones, while some Austrian companies are also ing its working hours, increasinterested in the construction of wind farms ing performance and efficiency,

Zvornik on the river Drina in Serbia. The company is renovating four generators, four Kaplan turbines, as well as management systems and associated electrical and mechanical installations. Voith sets standards in the markets of energy, oil & gas, the paper industry, raw materials, transportation and automotive industries. Voith was founded in 1867 and today employs more than 43,000 workers, generates a turnover of €5.7 billion and has offices in over 50 countries. Approximately 30% of the energy produced in Serbia comes from hydropower. Furthermore, there is great potential in the country for the greater utilisation of hydropower; according to the International Journal on Hydropower & Dams, there is potential for further

but rather will also result in the long-term reduction of maintenance costs for the user. Interestingly, HPP Zvornik has been utilising two Voith generators for almost 60 years. ■

INTELLIGENT ENERGY SOLUTIONS

KOMPLETNA OPREMA ZA BENZINSKE STANICE GiA Technology d.o.o Primorska 86, 21000 Novi Sad, Srbija Tel: +381 21 310 1 250 • Fax: +381 21 310 1 253 Mail: office@gia.co.rs • www.gia.co.rs

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COMPANY REGISTER BENNING POWER ELECTRONICS doo Beograd, Kornelija Stankovića 19 www.benning.rs

ALUFIX d.o.o. Gregorčićeva 8/1, 11090 Beograd T:+381 (11) 63 04 010; T: +381 (11) 63 04 011 F: +381 (11) 35 14 035; E: office@alufix.co.rs ABC EUROPEAN AIR&SEA CARGO DISTRIBUTION D.O.O. Mirko Ilić, Director Gajeva 1 21000 Novi Sad Tel: +381 21 426 907 BG Tel:+381 11 312 1910 rsnvs@ abc-airsea.com www.abc-airsea.com ADVANCE POLJOOPSKRBA D.O.O. Hans Karall, Director Maršala Tita 64, 24323 Feketić Tel: +381 21 714 346 Fax: +381 21 714 582 hans.karall@advanceagrifood.com www.advanceagrifood. com r.obradovic@advance-p. com office@advance-p.com ADVOKATSKA KANCELARIJA MORAVČEVIĆ VOJNOVIĆ I PARTNERI IN COOPERATION WITH SCHOENHERR Slaven Moravčević, Partner Francuska 27, 11000 Beograd Tel: +381 11 320 26 00 Fax: +381 11 320 26 10 office@schoenherr.rs www.schoenherr.rs ADVOKATSKA KANCELARIJA VUČENOVIĆ – PARTNERBÜRO VON SPECHT BÖHM Nemanjina 40/III/8 11000 Beograd Tel: +381 11 365 00 45 Fax: +381 11 365 00 84 nikoleta@vucenovic.rs www.spechtboehm.com office@vucenovic.rs ADVOKATSKO ORTAČKO DRUŠTVO ŽIVKOVIĆ SAMARDŽIĆ Miloš ŽIVKOVIĆ, Partner Makedonska 30 /II 11000 Beograd Tel: +381 112636636 office@zslaw.rs www.zslaw.rs AGENCY FOR CERTIFIED QUALITY D.O.O. Josef Ritt, Director Milos DANILOVIC Rumenacka 51 21000 Novi Sad Tel: +381 21 27 00 244 m.danilovic@abg.at

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www.abgrs.com; www.abg.at AGRANA-STUDEN SERBIA D.O.O. Nenad Korica, Director Milentija Popovica 5V/2/7 11070 Beograd Tel: +381 11 65 55 856 info@agrana-studen. com www.agrana-studen. com AGRO SOLUCIJE D.O.O. Danko Vuković, Direktor Vojvode Stepe 301 11144 Beograd Tel: +381 11 3513705 Fax: +381 11 3513705 www.glaholding.com ALAS HOLDING A.D./ ZORKA KERAMIKA D.O.O. Peter Hammerschmid, Managing director Bul. Mihajla Pupina 10v/ 1/114 11070 Beograd Tel: +381 11 311 9377 Fax: +381 11 407 2046 d.tosic@alas-holding.rs www.alas-holding.rs www.zorka-keramika.rs www.asamer.at ALBA INVEST D.O.O. / FALKENSTEINER HOTEL BELGRADE Aleksandar Vasilijevic, Director Bul. Mihaila Pupina 10k 11070 Beograd Tel. +381 11 225 0000 aleksandar.vasiljevic@ falkensteiner.com www.falkensteiner.com www.belgrade.falkensteiner.com ALCA TRGOVINA D.O.O. Mitja Janežič, Director Iva Markota Beogradska 7 11272 Dobanovci Tel: +381 11 20 54 400 Fax: +381 11 20 54 460 info@rs.alcagroup.com www.alca.rs ALMA QUATTRO D.O.O. Kosanče Dimitrijević, Director Dositejeva 20/III, 11000 Beograd Tel: +381 11 2028900 Fax: +381 11 2028916 office@aqyu.com www.almaquattro.rs ALMI-A-ACK D.O.O.

Vasilije Avramovic, Director Laze Savatica 16 11080 Zemun Tel: +381 11 2199130 Fax: +381 113161 005 almiaack@ikom.rs www.almi.at ALPHASET D.O.O. Stefan Mattes, Director Miška Jovanovića 16-18 11000 Beograd Tel: +381 113910024 Fax: +381 113910042 office@alphaset.rs www.alphaset.rs ALPINE D.O.O. Zoran Kostić, Director Smiljana Stojanov, Director 27. marta 17 11120 Beograd Tel: +381 11 30 37 680 Fax: +381 11 3345-769 office@alpine.rs www.alpine.at ALUFIX D.O.O. Petar Komad, Director Gregorčićeva 8/1 11000 Beograd Tel: +381 11 630-40-10 prodaja@alufix.co.rs ALUKÖNIGSTAHL D.O.O. Saša Knežević, Director Vladimira Popovica 6 11070 Beograd Tel: +381 11 222 32 72 Fax: +381 11 711 11 65 office@alukoenigstahl.rs s.knezevic@alukoenigstahl.rs www.alukoenigstahl.rs www.alukoenigstahl. com ALUPLAST D.O.O. Alma Kapetanovic, Director Batajnički put 23 11080 Zemun Tel: +381 11 3070328 Fax: +381 11 3070441 a.plast@eunet.rs www.aluplast.co.rs ALWAG D.O.O. Stojan Dangubić, Director Narodnog Fronta 55a /pp1 21000 Novi Sad Tel: +381 21 762674 Fax: + 381 21 762779 office@alwag.rs www.alwag.rs AMEX EXPORTIMPORT D.O.O.

AUSTRIA&SERBIA

Desimir Stijaković, Director Vladislava Bajcevica 29/19 11070 Beograd Tel: +381 11 4124956 Fax: +381 11 3421789 amexbeograd@beotel.rs www.amex.co.rs ARDEX BAUSTOFF GMBHHR.ERNST BIEBER(SITZ IN ÖSTERREICH) Hürmerstr. 40 A-3382 Loosdorf , AUSTRIA Tel:+43 2 754 7021 bieber@ardex.at www.ardex.at A.S.A. EKO D.O.O. Bojan Marković, Director Nova Mokroluška 5 11010 Beograd Tel. +381 11 347 03 23 Fax +381 11 347 81 56 info@asa-yu.eu www.asa-group.com ATB SEVER HOLDING INTERNATIONAL Milorad Vasić, , Member of the Board Magnetna polja 6, 24000 Subotica Tel: +381 24 665100 Fax: +381 24 665125 milorad.vasic@rs.atbmotors.com www.sever.rs ATOS IT SOLUTIONS AND SERVICES D.O.O. Dragan STOKIĆ, Managing director Pariske komune 22 11070 Beograd Tel: +381 11 301 22 00 Fax: +381 11 301 22 50 info.it-solutions.rs@ atos.net rs.atos.net/ AUSTRIAN AIRLINES Predstavništvo Beograd Hannes STEINACKERContry Manager Terazije 3/VII 11000 Beograd Tel:+381 11 30 34 944, Fax:+381 11 32 48 783 office.belgrade@ austrian.com www.austrian.com AUSTRIJSKI INSTITUT D.O.O. Dagmar Khamooshi, Director Terazije 14 11000 Beograd Tel: +38 1 11 36 20 104

power supply system design, production, commissioning and service khamooshi@oei.org beograd@oei.org www.beograd.oei.org AUSTROTHERM D.O.O. Dragomir Ilić, Director Mirka Obradovića b.b. 14000 Valjevo Tel: +381 14 29 13 10 Fax: +381 14 29 13 13 office@austrotherm.rs AUSTROTHERM –MARKETINGBÜRO BELGRAD Vladimir Cujić,Marketing-Leiter in Belgrad Arčibalda Rajsa 27, 11030 Beograd Tel: +381 11 2369280 office- Belgrade@ austrotherm.rs www.austrotherm.rs AWT INTERNATIONAL D.O.O. Miho Glavić, Director Nevenka Kovač, Director Batajnički drum 283f 11080 Beograd Tel:+381 11 330 4600 Fax:+381 11 330 4611 awtbgd@awt.rs www.awt.rs BAUER SPEZIALTIEFBAU GMBH – OGRANAK BELGRADE Erwin Girsch, Director Knez Mihailova 22 11000 Beograd Tel: +43 1 76022 20 sekretariat@bauerspezialtiefbau.at www.bauer-spezialtiefbau.at www.bauer.de BAUMIT SERBIA D.O.O. Dušan Blagojević, Director Smederevski put 25 K 11130 Beograd Tel: +381 11 347 50 79 Fax: +381 11 347 47 95 office@baumit.rs www.baumit.rs BAUSTOFF + METALL RITAM D.O.O. Veselin Despotović, Director Ugrinovačka 171 11000 Beograd Tel: +381 11 37 77 700 Fax: +381 11 37 77 717 beograd@bm-ritam. co.rs www.baustoff-metall. com www.bm-ritam.co.rs BEIERSDORF D.O.O.

| FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION

Peter KOYS, Director Omladinskih brigada 88a, 11070 Beograd Tel: +381 11 22 20 660 Fax: +381 11 22 20 663 BDFBelgrade@beiersdorf.com www.beiersdorf.com BENNING POWER ELECTRONICS D.O.O. Ljubiša Paranos, Director Kornelija Stankovića 19 11118 Beograd Tel: +381 11 344 20 73 info@benning.co.rs www.benning.rs BEO MACO D.O.O. Predrag Janković, Director Dobanovacki put 44 11283 Zemun Tel: +381 11 412 29 49 Fax: + 381 11 22 71 463 BEOPROPERTY D.O.O. Ivan Aleksić, Director Vojvode Stepe 301 11144 Beograd Tel: +381 11 39 89 288 Fax: +381 11 3989229 office@beoproperty.rs www.beoproperty.rs www.glaholding.com BERRY FROST D.O.O. Milica Simić- Simanić, Director 1.maja bb 15300 Loznica Tel: +381 15 871 823 Fax: +381 15871 817 berry.frost.loznica@ gmail.com www.katrading.at BINDER + CO D.O.O. Zoran Banović, Director Milana Tankosica 11/5 11120 Beograd Tel: +381 11 3293-749 z.banovic@scnet.rs www.binder-co.com BIOGAS ENERGY D.O.O. Milomir Vuković, Director Vojvode Stepe 301, 11144 Beograd Tel: : +381 11 398 92 29 BIOGAS PLANT ALIBUNAR Nikole Tesle bb, 26352 Ilandža office@biogasenergy.rs www.biogasenergy.rs BIOGEST ENERGIE UND WASSERTECHNIK GMBH - OGRANAK

Christian Riel, Director Berislav Kramar, Area Sales Manager HR/ RS Bul. Nikole Tesle 3/1 11080 Zemun Mob: +43 676 9043092 christian.riel@biogest.at berislav.kramar@ biogest-biogas.com www.biogest.at BIOMEDICA MP D.O.O. Jelena Beksedić, Director Lazara Mamuzića 26a 11080 Zemun Tel: +381 11 630 18 82 Fax:+381 11 630 18 83 jelena.beksedic@ bmgrp.rs www.bmgrp.rs BLUEWATERS YU D.O.O. Mila Tanasković, Director Beogradsi kej 33/3/8 21000 Novi Sad Tel: +381 21 4804600 Fax: +381 21 4804602 office@bluewaters.co.rs www.bluewaters.rs www.bluewaters.at BOREALIS L.A.T D.O.O. Vladan Popovik, Director Bul. Zorana Đinđića 64a 11070 Beograd Tel: +381 11 260 88 31 Fax: +381 11 260 89 20 vladan.popovic@ borealisgroup.com www.borealisgroup.com www.borealis-lat.com BRAMAC KROVNI SISTEMI D.O.O. Biljana Tomović, Director Bululevar Mihajla Pupina 10v 11070 Beograd Tel: +381 11 2129555 Fax: +381 11 2129567 officesrb@bramac.com bramac.com BRANTNER OTPADNA PRIVREDA D.O.O. Danijel Beronja, Director Bašaidski put bb 23272 Novi Bečej Tel:+381 23 771 150 Fax: +381 23 775 842 danijel.beronja@ brantner.com www.brantner.com BRENNTAG CEE GMBH PREDSTAVNIŠTVO Branko Mitrović, Director Sokobanjska 1 11000 Beograd Tel:+381 11 6650 050

Fax: +381 11 3676 084 office@brenntag.rs www.brenntag.rs BRUCHA GESMBH Zoran Dikovic, Director Rusterstrasse 33 3451 Michelhausen, Austria Fr. Odreda 4, 21132 Petrovaradin, Srbija Mob: +381 66 439 494 Fax: +43 22 75 58 75 1604 z.dikovic@brucha.com www.brucha.at CA IMMO D.O.O. Radivoje Karadžić, Director Milentija Popovića 5a, 11070 Beograd Tel: +381 11 65 55 555 Fax: + 381 11 65 55 560 office@caimmo.rs www.sava-businesscenter.com CARGO-PARTNER D.O.O. Mirko Ilić, Director Bul. Arsenija Čarnojevića 95a; 11070 Beograd Tel: +381 11 31 21 910 Fax: +381 11 31 21 474 mirko.ilic@cargopartner.com www.cargo-partner.com CENTRALNA PUTNA LABORATOIJA D.O.O. Radomir Jakovljević, Director Živorada Petrovića 13, 21203 Veternik Tel: +381 21 820 160 Fax: +381 21 820 181 office@cpl.rs www.cpl.rs CHAPTER 4 D.O.O. Tamara Bekčić, General Manager Beogradska 54 / V sprat 11000 Beograd Tel: +381 11 38 62 539 Fax: + 381 11 3862 541 office-srb@chapter4.at www.chapter4.rs www.chapter4.at www.bm.com CHEMOPHARMA CHEMIKALIEN-UND PHARMAZEUTIKA D.O.O. Nenad Grujičić, Director Bul. Mihajla Pupina 10g/I, 11070 Beograd Tel: +381 11 311 53 63 Fax: +381 11 311 60 88 beograd@chemopharma.com

& Partneri PetrikićPetrikić & partneri AOD AOD u saradnji sa CMS Reich-Rohrwig Hainz in cooperation with CMS Reich-Rohrwig Hainz

„Broker za osiguranje GrECo JLT - Vaš partner sa individualnim rešenjima u oblasti osiguranja i upravljanja rizicima.”

GrECo JLT doo Sterijina 15, 11000 Beograd • Tel/Fax: +381 (11) 3291 808 • office@greco.rs

CMY

www.chemopharma. com CINEPLEXX SRB D.O.O. Enver Hadžiabdić, Director Jurija Gagarina 16-16A 11070 Beograd Tel: +381 112203400 info@cineplexx.rs www.cineplexx.rs CITY EXPRESS D.O.O. Ivan Novaković, Director Kumodraška 240 11000 Beograd Tel: +381 11 30 93 000 info@cityexpress.rs www.cityexpress.rs COFACE SRBIJAD.O.O. Đorđe Živanović, Director Bul. oslobođenja 111 11000 Beograd Tel:+381 11 39 76 051 Fax:+381 11 39 10 975 office-rs@coface.com www.coface.rs COMPACT MM TRADE D.O.O. Mirko Jovanović, Director Milana Rakića 35 11000 Beograd Tel:+381 11 24 13 222 office@compact-mmt.rs www.compact-mmt.rs COMPACT MONITORING SYSTEMS D.O.O. Danica Kojić, Director Milana Rakića 35 11000 Beograd Tel:+381 11 38 37 098 office@compact-ms.rs www.compact-ms.rs COMPRESS VERLAGSGESELLSCHAFT M.B.H. & CO KG(KONTAKTNI BIRO GRADA BEČA) Miloš Bogunović, Director Makedonska 17 11000 Beograd Tel: +381 11 3373 673 office@compresspr.rs www.compresspr.rs CONFIDA CONSULTING D.O.O. Nevenka Petrović, Director Kneza Mihajlova 22 11000 Belgrade Tel: +381 11 3039104 Fax: +381 11 303910 office@confida.rs www.confida.rs CONFIDE & PARTNERS

D.O.O. Milovan Jelčić, Director Jovana Boškovića 14 21000 Novi Sad Tel: +381 21 423 543 jelcic@confidepartners. com www.confidepartners. com www.confide.at CROWE HORWATH BDM D.O.O. Bogdan Đurić, Director Terazije 5/IV 11000 Beograd Tel: +381 11 655 8500 office@crowehorwath.rs www.crowehorwath.rs D2 CONSULT DR. WAGNER DR. SCHULTER ZT-GMBH OGRANAK BEOGRAD Dr. Alfred SCHULTER, Director Milovana Markovića 35 11070 Beograd Tel: +381 11 30 96 100 office@d2consult.eu www.d2consult.eu DELIKOMAT D.O.O. Vladimir Bojović, Director Preljinska Baluga bb 32000 Cacak Tel: +381 32 5482 082 www.delikomat.rs DIALAB D.O.O. Danijela Jovanović, Director Carigradska 1 11008 Beograd 12 Tel: +381 11 32 38 745 dialab@sbb.rs www.dialab.at DIE PRESSE Thomas Roser, Director Koste Glavinića 25a, 11040 Beograd Tel: +381 11 306-5253 roser.thomas@gmail. com DIGICARD CO D.O.O. Prof. Dr.Pavle Bogetic Cara Nikolaja II 59 11000 Beograd Tel/Fax: +381 11 244 8928; psb@eunet.rs office@digicard.co.rs DM DROGERIE MARKT D.O.O. Manfred Kuhner, Director Bul. Mihajla Pupina 181 11070 Beograd Tel: +381 11 2062900, Fax: +381 11 2062935 dmbgd@dm-drogerie-

markt.rs www.dm-drogeriemarkt.rs DOKA SERB D.O.O. Klaus Jűrgen Vomela, Director Branko Dobričanin, Director Svetogorska 4 22310 Šimanovci Tel: +381 22 400 100 serb@doka.com www.doka.comrs DONAUCHEM GMBH REPRÄSENTANZ Duško Mihailović, Director Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 440 42 30 Fax: +381 11 440 42 31 dusko.mihailovic@ donauchem.com www.donauchem.at DONAU-TANKSCHIFFAHRTSGES. M.B.H. REPRÄSENTANZ Miroslav Jelić, Director Dr Ivana Ribara 176/6 11070 Beograd Tel: +381 11 69733433 jelic@dtsg.com www.dtsg.at DOPPELMAYR SEILBAHNEN GMBH Andrea Kočovski, Director Imotska 1, 11000 Beograd 3.oktobar 294/10, 19210 Bor Tel:+381 30 434 932 andreakoyu@yahoo.com www.doppelmayr.com DUROPACK D.O.O. Zoran Jovanović, Director Balkanska 72 37000 Kruševac Tel: +381 37 427 971 jovanovic.zoran@ duropack.rs www.duropack.rs DURST D.O.O. Klaus Durst, Director Bul. Mihajla Pupina 165, 11070 Beograd Tel: +381 11 220 58 10 Fax: +381 11 220 58 31 durst@durst.at www.atrium.rsinvestor. html DURST DEVELOPMENT D.O.O. Branko Prosenica, Director Bul. Mihajla Pupina 165

11070 Beograd Tel: +381 11 220 58 80 Fax: +381 11 220 58 11 office@durst.rs www.atrium-consulting. com EWE ECOSYSTEMS D.O.O. Predrag Kukolj, Director Partiznaske vode 4 11030 Beograd Tel: + 381 11 25 00 113 ewe-es@beotel.net www.ecosystems.co.rs ECOLAB HYGIENE D.O.O. Marianne VUKOVIĆ-PAL, Director Milana Tankosića 8 11000 Beograd Tel:+381 11 20 76 800 Fax: +381 11 20 76 802 office.belgrade@ecolab. com www.rs.ecolab.eu ECOREC D.O.O. Goran Vasić, Director Popovac bb 35254 Paraćin Tel: +381 35 572203 info_scg@ecorec.net www.ecorec.co.rs ECOVIS SEE D.O.O. Alexander Samoning, Director Imotska 1; 11000 Beograd Tel: +381 11 3956 800 belgrade@ecovis.com www.ecovis.combelgrade EGLO RASVETA D.O.O. Suzana Jovanović, General Manager Stefana Prvovenčanog 28; 11000 Beograd Tel: +381 11 3981389 eglo@eglorasveta.com www.eglorasveta.com EINHELL D.O.O. Ivan KUZMANOSKI, Director Vojvođanska 386 11271 Beograd Tel: +381 11 2269161 Fax: +381 11 2269161 info.serbia@einhell.com www.einhell.com EJOT TEHNIKA SPAJANJA D.O.O. Oliver Đurić, Director Jürgen Hauer, Director Autoput Beograd-Novi Sad 296X 11080 Zemun Tel: +381 11 748 60 82 Fax: +381 11 848 00 56

www.greco.rs info@ejot.rs www.ejot.co.rs ELBET D.O.O. Danko Vuković, Direktor Vojvode Stepe 301 11144 Beograd Tel: +381 11 39 89 288 office@elbet.rs www.elbet.rs ELSNER D.O.O. Heinz Gustav Müller , Director Đorđa Stanojevića 16 11070 Beograd Tel. +381 11 40 49 683 Fax:+381 11 4049 680 mirko.vuckovic@ elsner.at www.elsner.at EMC COMPUTER SYSTEMS PREDSTAVNIŠTVO Mladen Jevtić, Director Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 22 00 165 jevtic_mladen@emc. com austria.emc.com ENERGO - PET D.O.O. Miroslav Popović, Director Bul. Mihajla Pupina 12 11070 Beograd Proizvodni pogon: Partizanska bb, 22314 Krnješevci Tel: +381 22 391 257 office@energopet.net www.energopet.com EPIC- EUROPEAN PRIVATIZATION & INVESTMENT CORPORATION Bobo Ristić, Director Plösslgasse 8 1040 Vienna, Austria Tel: + 43 664 242 97 64 bobo.ristic@epicinvest. com www.epicinvest.com ERSTE BANK A.D. Slavko Carić, Chairman of the Executive Board Milutina Milankovića 11b 11070 Beograd Tel: +381 11 2015015 Fax: +381 11 2015095 info@erstebank.rs www.erstebank.rs ERSTE GROUP IMMORENT Claus Graggaber, Director Milutina Milankovića 11a 11070 Beograd Tel: +381 11 22 87 480

office.rs@immorent. com www.erstegroupimmorent.rs ESTO RASVETA D.O.O. Petar Drča, Director Cara Dušana 205a 11080 Zemun Tel: +381 11 30 72 502 Fax: +381 11 31 66 603 office@estorasveta.com www.esto.at ESW EISENWERK SULZAU WERFEN -HANDELSVERTRETUNG Ljuban Vasić, Zastupnik Mira Popare 19 11030 Beograd Tel: +381 11 3559506 vljuban@sbb.rs office@esw.co.at www.esw.co.at EUROFOAM-SUNDERI D.O.O Milena Urbančok, Director Karađorđeva bb 22300 Stara Pazova Tel: +381 22 310 032 office@eurofoam.co.rs eurofoam.co.rs EURO LOGISTIK SERVICE D.O.O. Saša Orlov, Director Jurija Gagarina 32 11070 Beograd Tel: +381 11 785 64 10 sasa.orlov@els.co.rs www.els.co.rs EUROPAPIER DUNAV DOO Dragutin Ilić, Director Batajnički drum 6f 11080 Zemun Tel: +381 11 71 50 840 office@europapier.rs www.europapier.com EUROPEAN CONTRACT LOGISTICS - SERBIA D.O.O. Goran Đorđević, Director Milutina Milankovića 1, lok 32 11070 Beograd Tel: +381 11 71 13 200 Fax: +381 11 71 13 211 office@6oktobar.com www.6oktobar.com www.ec-logistics.net/ CS EVENTIM D.O.O. Pavle Leverda , General Manager Bul. Arsenija Čarnojevića 58 11070 Beograd

FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION |

Tel: +381 11 214 43 84 CALL CENTER: 0900 11 00 11 office@eventim.rs www.eventim.rs www.ticketexpress.com FEIX NUTRITION D.O.O. Željko Maksimović, Director Bul. Kralja Petra I 55/ II/20 21000 Novi Sad Mob: + 381 64 6616427 zeljkomax@yahoo.com feixnutrition@neobee. net www.phytosynthese. com FELBERMAYR TRANSPORT AND LIFTING D.O.O. Wolfgang Schellerer, Director Imotska 1; 11000 Beograd Tel: +385 1 66 26 018 Fax: +385 1 6626041 beograd@felbermayr.cc www.felbermayr.cc FERIT D.O.O. Mirjana Kukoljac, Director Oblakovska 8 11000 Beograd Tel: +381 112651 888 bohler@bu-strip.com www.uddeholm-strip. com FESTO GESELLSCHAFT M.B.H. OGRANAK BEOGRAD Ivan Zekavica, Director Omladinskih brigada 90v/5 11070 Beograd Tel: +381 11 7853 900 info@festo.rs www.festo.rs FIRST FACILITY D.O.O. Radivoje Nijemčević, Director Milentija Popovića 5a 11070 Beograd Tel: +381 11 6149106 Fax: + 381 11 6149107 office.serbia@firstfacility.net www.firstfacility.net FOOD LOGISTIC AUSTRIA D.O.O. Predrag Đerić, Director Dimitrija Tucovića bb 31000 Užice Tel/ Fax: +381 31 513539 office@foodlogisticaustria.co.rs predrag.djeric@foodlogisticaustria.co.rs

AUSTRIA&SERBIA

www.foodlogisticaustria.co.rs FREY WILLE BELGRADE D.O.O. Lina Vodopivec, Director Terazije 26 11000 Beograd Tel: +381 11 3626 296 belgrade@frey-wille. com www.frey-wille.com GEA FARM TECHNOLOGIES SERBIA D.O.O. Petar Petrović, Managing Director Konstantina Jovanovića 10; 11080 Zemun Mob: +381 64 82 75 800 Tel: +381 11 40 53 618 petar.petrovic@gea.com www.gea-farmtechnologies.com GEBRUDER WEISS AIR AND SEA D.O.O. Dimitrije Nikolić, Director Milutina Milankovica 23 11070 Beograd Tel: +381 11 711 54 41 Fax: +381 11 71 10 547 dimitrije.nikolic@gwworld.com www.gw-world.com GEBRUEDER WEISS D.O.O. Dragan Simović, Director Beogradska bb 11272 Dobanovci Tel: +381 11 3715235 office.Belgrade@gwworld.com www.gw-world.rs GEOART D.O.O. Goran Davidović, Director Jurija Gagarina 48/69 11070 Beograd Tel: +381 311 34 70 geoart@eunet.rs www.huber-reklametechnik.com GFK BELGRADE DO.O. Marijana Agic-Molnar, Director Bul. Mihajla Pupina 10 b/II 11070 Beograd Tel./Fax +381 11 7155888 info.serbia@gfk.com www.gfk.rs GIA TECHNOLOGY D.O.O. Oliver Marić, Direktor Primorska 86 21000 Novi Sad Tel: +381 21 3101250

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Bringing out the best in fruit! Podgorina Frucht d.o.o. Pere Jovanovića Komirićanca 27, 14 253 Osečina, Srbija Tel: +381 (0) 14 3451 165 · Fax: +381 (0) 14 3451 452 e-mail: info@podgorina.com • web: www.podgorina.com Fax: +381 21 3101253 office@gia.co.rs www.gia.co.rs GLOBO D.O.O. Judit Beker, Director Bajči Žilinskog 16 21000 Novi Sad Tel: +381 21 424357 Fax: +381 21 552 765 judit.beker@globolightning.com office_serbia@globolightning.com www.globo-lighting. comsr GLYNWED GMBH PREDSTAVNIŠTVO Slobodan Nikolov, Director Starobeogradski put bb 18211 Niš Tel: +381 18 420 24 26 Fax: +381 18 45 32 324 info@glynwed.rs www.glynwed.at www.glynwed.rs GP PORR D.O.O. Boban Veličković, Director Milutina Milankovića 11a 11070 Beograd Tel: +381 11 36 42 200 Fax: +381 11 36 42 201 office.beograd@porr.at www.porr.rs GRAWE OSIGURANJE A.D.O. Christoph Czettl, Chairman of the Executive Board Bul. Mihajla Pupina 115 D 11070 Beograd Tel: +381 11 2092600 Fax: +381 11 2092661 office.beograd@ grawe.rs www.grawe.rs GRECO JLT DO.O. PREDAG TOMIĆ, DIRECTOR Dejan Papuga, Director Sterijina 15 11000 Beograd Tel: +381 11 3291 867 p.tomic@greco.rs d.papuga@greco.rs www.greco.eu GRUNDFOS SRBIJA D.O.O Dušan Durković, Director Omladinskih brigada 90b, 11070 Beograd Tel: +381 11 22 58 740 Fax: +381 11 22 81 769 Obilazni put “Sever” 21, 22320 Inđija

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Tel: +381 22 367 300 serbia@grundfos.com rs.grundfos.com GRUPPA L´ULTIMA SERBIA Željko Dobričić, Director Čubrina 10 11000 Beograd Tel: +381 11 2181566 gruppalultima@gmail. com www.gruppalultima. atsalons_cubrina.html HABERKORN D.O.O. Vitomir Bodiroža, Director Kralja Petra I 59 21203 Veternik Tel: +381 21 3101 555 Fax: +381 21 3101 554 haberkorn@sezampro.rs info@haberkorn.rs www.haberkorn.rs HAGLEITNER HYGIENE SRBIJA D.O.O. Bojko Gatarić, Director Vojvođanska 387 11271 Surčin Tel: +381 11 414 24 70, 414 27 71 Fax: +381 112261303 beograd@hagleitner. com www.hagleitner.com HANSA FLEX HIDRAULIKA D.O.O. Frank Schmidt, Director Mile Tomić, Director Ratarski put 39d 11080 Zemun Tel: +381 11 2193284 srb@hansa-flex.com www.hansa-flex.com HAUSBETREUUNG DIMMI D.O.O. Alexander Dimmi, Director Grčića Milenka 38 11000 Beograd Tel: 0800 20 30 30 Fax: 0800 20 30 30 40 office@dimmi.at www.dimmi.at HAUZMAJSTOR D.O.O. Dipl. Ing. Bojan Stevanović, General manager MBA, Dipl. Ing. građ. Đorđe PavkovićBugarski, Executive manager Dunavska 57a 11000 Beograd Tel: +381 11 303 40 34 Fax: +381 11 20 70 995 www.hauzmajstor.rs HD EUROPEAN CON-

SULTING GROUP Danijel Panti , Director Francuska 5/III/8 11000 Beograd Tel: +381 11 32 86 368 Fax: +381 11 32 88 661 info@hd-ecg.com www.hd-ecg.com HENKEL SRBIJA D.O.O. Gordana Brašić, Director Bul. oslobođenja 383 11030 Belgrade Tel: +381 11 20 72 200 Fax: +381 11 20 72 299 info@rs.henkel.com www.henkel.rs HERZ ARMATUREN D.O.O. Nemanja Tubić, Directro Industrijska zona bb 22330 Nova Pazova Tel: +381 22 328 898 Fax: +381 22 328 098 nemanja.tubic@herz.rs herz-srb.com HILL INTERNATIONAL D.O.O. Mina Čandrlić, Director Ruzveltova 45/I11000 Beograd Tel:+381 11 3294 505 Fax: +381 11 3294500 hill@hill.rs www.hill.rs www.hill-international. rs HIPP GMBH & CO. VERTRIEB KG PREDSTAVNIŠTVO Dr Branka Trišić, Director Kneza Miloša 51 11000 Beograd Tel/Fax: +381 11 36 12 944 hipp@tehnicom.net www.hipp.rs HL HUTTERER & LECHNER GMBH Branko Vojnovic, dipl.ing. Novosadska 308 21235 Temerin Tel: +381 60 311 42 52 Fax: +381 21 843 886 hl.serbien@gmail.com www.hutterer-lechner. com HOBAS ROHRE GMBH – REPRESENTATIVE OFFICE BELGRADE Jelena Milošević, Director Miodraga Petrovića Čkalje 10 11050 Beograd Tel: +381 11 28 30 978 Mob: +381 63 848 60 56

AUSTRIA&SERBIA

jelena.milosevic@ hobas.com www.hobas.com HODLMAYR ZASTAVA D.O.O. Markus Waeger, Director Dusan Marjanović, Director Trg Topolivaca 4 34000 Kragujevac Tel: +381 34 323239 Fax: +381 34 335916 serbia@hoedlmayr.com www.hoedlmayr. comserb HUBER D.O.O. Aleksandar Majkanović, Direktor Đerdapski put bb 19320 Kladovo Tel/Fax: +381 19800680 huber@kladovo.net.com www.huber-reklametechnik.com HYPO ALPE-ADRIABANK AD Zoran Vojnović, Chairman of the Executive Board Bul. Mihajla Pupina 6ª 11070 Beograd Tel: +381 11 22 26 713 Fax: +381 11 22 26 799 office@hypo-alpeadria.rs www.hypo-alpe-adria.rs HYPO ALPE-ADRIALEASING D.O.O. Bojan Baša, Chairman of the Executive Board Bul. Mihajla Pupina 115g 11070 Beograd Tel: +381 11 22 27 000 Fax: +381 11 22 26 999 leasing.belgrade@hypoalpe-adria.rs www.hypo-alpe-adria.rs IB INTERBILANZ CONSULTING & AUDIT D.O.O. Marco Egger, Director Mirela Marković, Director Milutina Milankovića 136 A/B 11070 Beograd Tel: +381 11 655 70 43 Fax: +381 11 66 93 999 office@ibgroup.rs www.ibgroup.at IC CONSULENTEN BELGRADE Peter Woetzinger, General Manager Kneza Miloša 19/III 11000 Beograd

Quehenberger Logistics SRB d.o.o. Autoput za Novi Sad 211, 11080 Zemun / Beograd Srbija Tel: +381 11 7870-598 • Fax: +381 11 7870-611 E-Mail: info.rs@quehenberger.com • www.quehenberger.com Tel: +381 11 303 92 38 Fax: +381 11 32 37 690 belgrade@ic-group.org www.ic-group.org IMCD SOUTH EAST EUROPE GMBH- REPRESENTATIVE OFFICE SERBIA Johann Milchram, Country Manager Osiječka 38 11070 Beograd Tel: +43 1 865 1202 Fax: +43 1 865 1202 90 www.imcdgroup.com IMMO CLEAN D.O.O. Zoran Simić, Director Kružni put 1A 11309 Leštane Tel: +381 11 78 73 111 Fax. +381 11 78 73 222 office@immoclean.org www.immoclean.org INTER DOMPANELI D.O.O. Johannes Walter Schaschl, Director Zrmanjska 2911030 Belgrade Tel: +381 11 35 48 671 Fax: +381 11 35 72 687 jelena.brajovic@interdompaneli.com office@parkettco.net www.interdompaneli. com INTERDEAN D.O.O. Vesna Dragić, Executive Director II Nova 28 11272 Dobanovci Tel:+381 11 3536350 Fax: +381 11 3536352 belgrade@interdean. com www.interdean.com INTOCO-GD SYSTEMS D.O.O. Milorad Sikima, Director Mileševska 14/IV 11111 Beograd Tel: +381 65304 0 404 dfilipovic@whs-vienna. com intoco@sbb.rs INTRAPROFIL D.O.O. Milanko Šaković, Direktor Đure Strugara bb 26000 Smederevo Tel: +381 26 642 940, 642 930 Fax: +381 26 642 942 profil@intraprofil.com www.intraprofil.com ITO UNITED CHANGE D.O.O.

| FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION

Branko Vujadinović, Director Vojvode Milenka 52a/2 11000 Beograd Tel: +381 11 3621743 Fax: +381 11 2656127 office.beograd@unitedchange.com www.ito.co.at IVICOM ENERGY D.O.O. Ilija Tošić, Director Jug Bogdanova 2 12320 Žagubica Tel: +381 12 21 68 182 Mob: 064 6499433 ilijatosic@gmail.com k.condic@ivicom.at ivicom-consulting.com J.CHRISTOF D.O.O. Ing. Heinrich Günther Frühwirth, Director Bul. Mihajla Pupina 10a, Ulaz 4, Stan br. 9 11070 Beograd Tel: +381 11 311 9969 jcs@christof-group.com g.fruehwirth@christofgroup.com www.christof-group. comjcs JUMO MERNI I REGULACIONI UREĐAJI Ing. Hans-Peter Hantich, Director Dipl.-Ing. Tomislav Maričić, Business Development Manager Petrovaradinska 20, II sprat, stan 8 11000 Beograd Tel: +381 11 285 2279 Fax: +381 11 285 2360 tomislav.maricic@ jumo.net www.jumo.net/ K&K BUILDING CONSTRUCTION D.O.O. Dragan Katić, Direktor Kneza Miloša 20 36210 Vrnjačka Banja Tel: +381 36 612 001 Fax: +381 36 612 101 k.k.building@gmail.com www.katicdoo.com KBA-MOEDLING SUEDOST D.O.O. Vladan Rakić, Director Grčića Milenka 86 11000 Beograd Tel: +381 11 344 10 90 Fax: +381 344 10 99 vladan.rakic@kba.com office@kba.com www.kba.at KLACSKA JUGOSLAVIJA D.O.O.

Alexander Klacska, Director Stevan Jevtić, Manager Bul. Mihajla Pupina 10G/ II vp 52, 11070 Belgrade Pancevacki put 47,11210 Krnjaca Tel: +381 11 27 12 378 Fax: +381 11 27 11 773 stevan.jevtic@klacska. co.rs www.klacska.atindex KLIMA DOP D.O.O. Dragan Obradović, Director Autoput BeogradZagreb, Blok 52, GP “Novi Kolektiv” 11070 Beograd Tel: +381 11 31 90 177 Fax: +381 11 31 90 563 office@klimadop.com www.klimadop.com KLINGSPOR D.O.O. Božo Jovanovič, Director Kumodraška 260 11000 Beograd Tel: +381 11 24 69 453 Fax: +381 11 30 99 199 office@klingspor.rs www.klingspor.de KNAUF ZEMUN D.O.O. Todor Delovski, Director Batajnički drum 16b 11080 Belgrade Tel: +381 11 207 45 00 Fax: +381 11 207 45 30 office@knauf.rs www.knauf.rs KONKAB D.O.O. Željko Nikolić, Director Prvomajska 32 26210 Kovačica Tel/Fax: +381 13 660 410 kontakt@konkab.com www.konkab.com KONVEX-GASNA I VODO TEHNIKA D.O.O. Miodrag Dragutinović, Director Svetozara Miletića 37a 11080 Zemun Tel: +381 11 21 97 392 Fax: +381 11 30 77 415 office@konvexgv.rs www.konvexgv.rs dragutinovic@konvexgv.rs KROIS FOOD TECHNOLOGIES D.O.O Zoran Čurlić, Director Pere Ćetkovića 60 11000 Beograd Tel: +381 11 27 72 366 kroisfood@sezampro.rs zcurlic@sezampro.com www.krois.com

KÜHNE + NAGEL D.O.O. Saša Radosavljević, Director Partizanska 228 11277 Ugrinovci Tel: +381 11 37 15 141 Fax: +381 11 37 15 191 info.belgrade@kuehnenagel.com www.kn-portal.com KUNSTTRANS D.O.O. Đorđe Branković, Director Balkanska 32/30 11000 Beograd Tel: +381 11 36 11 947 Mob: +381 63 380 710 kunstbgd@eunet.rs www.kunsttrans.rs www.kunsttrans.com LAGERMAX AED D.O.O. Aleksandra Potkonjak, Director Golubinačka bb, 22310 Šimanovci Tel: +381 22 408 861 Fax: +381 22 408 862 info@lagermax-aed.rs www.lagermax-aed.rs LEITNERLEITNER DOO Pavo Djedović, Director Knez Mihajlova 1-3/III 11000 Beograd Tel: +381 11 6555 105 Fax:F +381 11 6555 106 office.belgrad@leitnerleitner.com www.leitnerleitner.com LEMIS REPRESENTATIVE OFFICE BELGRADE- TERRANOVA DOO Nenad Marinković, Director Slanački put 87 B 11060 Beograd Tel: +381 11 27 80 957 info@terranova-doo. com office@lemis.biz www.lemis.biz www.terranova-doo. com LINDE VILJUŠKARI D.O.O. Vesna Jovanović, Director Moše Pijade 17/b 11224 Vrčin Tel: +381 1180 55 706 Fax: +381 11 80 55 708 info@linde-mh.rs www.linde-mh.rs LKB VERTRIEBS GMBHPREDSTAVNIŠTVO

PWW doo Niš 25.maj bb 18000 Niš Milutina Milankovića 11a SRB - 11000 Beograd E-mail: office@pww.rs Web: www.pww.rs Ihr Partner für alle Arten von Entsorgung. Tel: +381(0) 18 538 444; Office Nis Tel: +381(0) 11 3642 271; Office Belgrade Radoslav jakovljević, Director Cvijićeva 115/8 11120 Beograd Tel: +381 11 676 6711 Fax: +381 11 675 9419 lkb.rs@lkb.eu lkb.eu LORENCIC D.O.O. Jovan Vučković, Director Batajnički drum bb 11080 Belgrade Tel: +381 11 414 23 22 Fax: +381 11 414 23 24 beograd@lorencic.rs www.lorencic.rs LSG BUILDING SOLUTIONS D.O.O. Werner Schoißengeier, Directro Bul. Mihajla Pupina 10ž/411 11070 Beograd Tel: +381 11 21 20 391 Fax: +381 11 21 20 392 office.belgrade@lsggroup.eu www.lsg-group.eu/ LUKINTEHNIK D.O.O. Vladimir Lukić, Director Indire Gandi 7/I 11010 Belgrade Tel: +381 11 48 93 231 ltehnik@gmail.com ltehnik@eunet.rs www.plassertheurer. com M. MAY INDUSTRIEVERTRETUNGEN GMBHPREDSTAVNIŠTVO Željka Todić, Director Milutina Milankovića 138/013 11070 Beograd Tel: +381 11 30 86 879 Fax: +381 11 311 56 75 info@mmay.at ttp://www.mayindustrie.com MARAP ORGANIC FRUITS AND NUTS D.O.O. Božidar Milić, Director Nikolaja Gogolja 86/19, 11030 Belgrade Tel: +381 11 444 31 82 Tel: + 43 1 8972999 bozidarmilic@gmail.com office@marap.at MEINL CAPITAL ADVISORS AG PREDSTAVNIŠTVO Gorica Obućina, Director Alekse Nenadovića 15/III/5 11000 Beograd

Tel/Fax: +381 11 34 49 907 obucina@meinlbank. com www.meinlbank.com MERKUR OSIGURANJE A.D. Miodrag Kvrgić, Director Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 785 27 27 Fax: +381 11 785 27 28 office@merkur.rs www.merkur.rs MERSTEEL D.O.O. Ljilja Lukić, Director Partizanske avijacije 4 11070 Beograd Tel: +381 11 440 89 41 Fax: +381 11 440 89 01 ljiljana.bajceta@ mersteel.eu www.mersteel.si/rs METSO MINERALS PREDSTAVNIŠTVO Darko Šušić, Director Bul. Zorana Đinđića 101/11; 11070 Beograd Tel: +381 11 2271 558 Mob: +381 63 1170337 darko.susic@metso.com darko.susic@gmail.com www.metso.com MIDES-MEDTEH D.O.O. Norbert Richard Minarik, Director Bul. Zorana Đinđića 205/2 11070 Beograd Tel:+ 381 11 66 95 288 Fax: +381 11 66 93 304 beograd@mides.com www.mides.com MINDTAKE RESEARCH GMBH PREDSTAVNIŠTVO Vladimir Živković, Director Vlajkovićeva 22/VI/11 11103 Beograd Tel: +43 1 228 88 10 Fax: +43 1 228 9801 office.rs@mindtake.com www.mindtake.com MLT PROFY MACHINERY D.O.O. Mikhail Vrubel, Director Kumanački put 5 23272 Novi Bečej Tel:+381 23 771 755 Fax:+381 23 772 979 mikhail.vrubel@mlt.rs www.mlt.co.at MPD TRADE D.O.O. Zoran Milosavljević , Director Čarlija Čaplina 7

11000 Beograd Tel: +381 11 32 93 794 Fax: +381 11 32 93 600 office@kogeneracija.rs www.kogeneracija.rs www.jenbacher.com NALCO ÖSTERREICH – OGRANAK BELGRADE Günther Volarik, Director Milana Tankosića 8 11000 Beograd Tel: +381 11 20 76 800 Fax: +381 11 20 76 802 akrstic@nalco.com www.nalco.com NEOFYTON D.O.O. Zoran Tadić, Director Danila Kiša 7a 21000 Novi Sad Tel: +381 21 472 32 48 Fax:+ 381 21 452 642 zorant@neofyton.com www.neofyton.com NI-MACO D.O.O. Miroljub Krstić, Director Bul. Dr. Zorana Đinđića 121A; 18000 Niš Tel:+381 18 512 444 Fax: +381 18 512 445 m.krstic@nimaco.co.rs nimaco.co.rs NINACOM DOO Slaviša Škero, Director Otona Župančića 42-44 11070 Beograd Tel: +381 11 31 90 125 Fax: +381 11 31 93 932 ninacom@ptt.rs www.ninacom.co.rs NITEA DOO Vesna Jecmenica, Director Đorđa Stanojevića 12 11070 Beograd Tel: +381 11 22 87 389 Fax: +381 11 22 87 388 office@nitea.rs www.nitea.rs NOACK & CO SOUTH EAST D.O.O. Branka Kragić, Director Stevana Musića 17 21000 Novi Sad Tel: +381 21 533 220 Fax: +381 21 533 230 office@noack.rs www.noackgroup.com NORDMANN, RASSMANN D.O.O. Slobodan Nikolov, Director Bul. Mihajla Pupina, 10V/305 11070 Beograd Tel: +381 11 301 78 72 Fax: +381 11 301 78 73

nrsrbija@nrc.de www.nrc.rs NOVO INVESTMENT D.O.O. Jovo Zagorac, Director Partizanske Avijacije 4/1 11070 Beograd Tel: +381 11 2648 099 Fax: +381 11 2650 752 jovo.zagorac@novoinvestment.com OLD MILL HOLDING D.O.O. Bernhard Ebner – Director Svetog Nauma 1/3 11000 Beograd Tel: +381 11 32 81 399 Mob: +381 64 8232367 OMV SERBIA D.O.O. Božidar Rajić, Director Omladinskih brigada 90a; 11070 Beograd Tel: +381 11 2071500 Fax:+381 11 2071530 info.serbia@omv.com www.omv.co.rs ORF-ÖSTERREICHISCHER RUNDFUNK Ferdinand Christian WEHRSCHÜTZ, Director Kralja Milana 15 11000 Beograd Tel: +381 11 3227189 Fax: +381 11 3227189 orf.belgrad@orf.at www.orf.at OTIS D.O.O. Vitomir Dobrić, Director Tošin Bunar 272 11070 Beograd Tel: +381 11 7155260 Fax: +381 11 7155259 office_srb@otis.com www.otis.com P&P EXECUTIVE SEARCH D.O.O. Erwin Mag. Kretchner, Director Železnička 17 11080 Zemun Tel.: +381 11 3287246 Fax: +381 11 2624862 m.mitrovic@pendlpiswanger.at www.pendlpiswanger. com e.kretschner@pendlpiswanger.at PAN NON OIL D.O.O. Vanjo Dimitrijević, Director Đorđa Andrejevića Kuna 3/12 19210 Bor Mob: +381 60 555 4173 aleksandra.janjic@

„POTISJE KANJIŽA” a.d. Kanjiža, Srbija 24420 Kanjiža, Subotički put 57. tel.: +381 24 873 303, fax: +381 24 873 306 e-mail: office@tondach.rs | www.tondach.rs gussingrenewable.com infopannonoil@gussingrenewable.com www.gussingrenewable.com PEDERSEN & PARTNERS Jelena Kralj, Country Manager Đušina 2/6 11000 Beograd Tel: +381 11 303 7432 Fax: +381 11 334 6170 belgrade@pedersenandpartners.com https://www.pedersenandpartners.com PEJAK-HANDEL D.O.O. Branko Pejak, Director Maršala Tita 146 15316 Banja Koviljaca Tel: +381 15 815 635 Fax: +381 15 815 636 biro@pejak.net www.pejak-handel.net PETRIKIĆ & PARTNERIPARTNERBÜRO CMS REICH-ROHRWIG HEINZ DR. RADIVOJE PETRIKIĆ, PARTNER Cincar Jankova 3 11000 Beograd Tel: +381 11 3208900 Fax: +381 11 3208930 office@cms-rrhs.com www.cms-rrhs.com PODGORINA FRUCHT D.O.O. Katarina Vučetić, General Manager Pere Jovanovića Komirićanca 27 14253 Osečina Tel: +381 14 34 51 165 Fax: +381 14 34 51 452 info@podgorina.com www.gruenewaldinternational.com PORSCHE INTER AUTO S D.O.O. Manolito Vujičić, Director Zrenjaninski put 11 11210 Beograd Tel: +381 11 2075 600 Fax:+381 11 2075 609 office@porsche-sever.rs www.porsche-sever.rs PORSCHE LEASING SCG D.O.O. Andreas Krausler, Director Zrenjaninski put 11 11210 Beograd Tel: +381 800 350 350 Fax: +381 11 3042 449

info@porscheleasing.rs www.porscheleasing.rs PORSCHE MOBILITY D.O.O. Dejan Pavlović, Director Zrenjaninski put 11 11210 Beograd Tel: +381 800 350 350 Fax: +381 11 3042 449 info@porschemobility.rs www.porschemobility.rs PORSCHE PARTNER DOO Odnjen Cerović, Director Zrenjaninski put 11 11210 Beograd ognjen.cerovic@ porschepartner.rs www.porscheleasing. rspartner_u_osiguranju/ PORSCHE SCG D.O.O. Elmar Geislerr, Director Zrenjaninski put 11 11210 Beograd Tel. +381 11 3042 400 Fax. +381 11 3042 409 info@porschescg.rs www.porschescg.rs POTISJE KANJIŽA A.D. Ištvan Jenei, General manager Subotički put 57 24420 Kanjiža Tel: +381 24 873 303 Fax: +381 24 873-306 office@tondach.rs www.tondach.rs PREDSTAVNIŠTVO PFT SYSTEMS VERTRIEBS GMBH Zoran Lazarević, Director Bul. Arsenija Čarnojevića 140/19; 11070 Beograd Tel: +381 11 313 97 64 info@pft-systems.at www.pft-systems.at PREDSTAVNIŠTVO PIONEER SEMENA HOLDING GMBH Siniša Đurić, Director Olge Petrov 10 21000 Novi Sad Tel: +381 21 6742 240 Fax: +381 21 6742 976 sinisa.djuric@pioneer. com www.srbija.pioneer.com www.pioneer.com PREDSTAVNIŠTVO PROMAT GMBH Fritz Kukula, Director Kopaonička 18 18000 Niš Tel: +381 18 4530 297 Fax: +381 18 4230 570 promat-srbija@open.

FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION |

telekom.rs www.promat.rs www.promat.at PRIGAN D.O.O THOMAS SWIECA, DIREctor Svetog Nauma 1/3 11000 Beograd Tel: +381 11 369 98 02 Fax: +381 11 265 10 30 PRIMEX D.O.O. Momčilo Kostić , Director Bul. Kralja Aleksandra 290 11000 Beograd Tel: +381 11 24 12 325 Fax: +381 11 24 12 271 office@primex.rs www.primex.rs www.battenfeld-imt. com PRISMA RISK SERVICES D.O.O. Marija Vujasinović, Director Topličin venac 19-21 11000 Beograd Tel.: +381 11 2028 051 Fax: +381 11 2028 055 office@prisma-kredit. com www.prisma-kredit.com PROCHASKA DO.O.O Saša Perišić, Director Maršala Tita 73 11426 Beograd Tel: +381 11 78 71 277 perisic@prochaska.rs www.prochaska.rs PROFINE D.O.O. Bojan Predojević, Director Batajnički drum bb 11080 Beograd Tel: +381 11 2101987 Fax: +38111 3076012 serbia@profine-group. com www.profine-group.com PROSPERING FOREIGN INVESTMENTS DOO Zoran Jovanović, Director Nikolaja Gogolja 10/II/3 11030 Beograd Tel: +381 11 35 72 912 Mob: +381 69 2251864 office@prosperingserbia.com www.prospering-serbia. com QUEHENBERGER LOGISTICS SRB D.O.O Vladimir Varičak, Director Novi Novosadski put 211

AUSTRIA&SERBIA

11273 Batajnica Tel: +381 11 78 70 598 info.rs@quehenberger. com www.quehenberger. com RAIFFEISEN BANKA A.D. Zoran Petrović, Chairman of the Managing Board Đorđa Stanojevića 16 11070 Beograd Tel: +381 11 3202 100 Fax: +381 11 220 70 80 info@raiffeisenbank.rs www.raiffeisenbank.rs RAIFFEISEN FUTURE AD Snežana Ristanović, Director Đorđa Stanojevića 16 11070 Beograd Tel: +381 11 220-7180 Fax: +381 11 220-7186 info@raiffeisenfuture.rs www.raiffeisenfuture.rs RAIFFEISEN INVEST AD Rade Bjelobaba, Director Đorđa Stanojevića 16 11070 Beograd Tel: +381 11 220 7777 Fax: +381 11 220 7770 info@raiffeiseninvest.rs www.raiffeiseninvest.rs RAIFFEISEN RENT DOO Ana Cvetković, Director Đorđa Stanojevića 16 11070 Beograd Tel : +381 11 220 74 01 Fax: +381 11 22 89 007 info.rent@raiffeisenrent.rs www.raiffeisen-rent.rs RAIFFEISEN LEASING D.O.O. Ana Cvetković, Chairman of the Executive Board Đorđa Stanojevića 16 11070 Beograd Tel: +381 11 220 74 00 Fax: +381 11 228 90 07 info.leasing@raiffeisenleasing.rs www.raiffeisenleasing.rs RAIFFEISEN-AGRO DOO Dušan Mezulić, Director Bul. Zoran Đinđića 67/17 11070 Beograd Tel: +381 11 2123035 Fax: +381 11 2123036 office@raiffeisenagro.rs www.raiffeisen-agro.rs RAPS ZAČINI D.O.O.

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Thomas Neumayr, Director Bul. Zorana Đinđića 45b 11070 Beograd Tel: +381 11 31 10 882 office@raps.co.rs www.raps.co.rs www.raps.at RAUCH SERBIA D.O.O. Perica Aleksić, Director Baje Pivljanina 13 , 11070 Beograd Šesta Lička 2, Koceljeva Tel: +381 11 26 52 225 office.srb@rauch.cc www.rauch.cc/sr/ kompanija RE PROJECT DEVELOPMENT DOO Alfred Groinigg, Director Bul. Mihajla Pupina 10 z/431, 11070 Beograd Tel: +381 11 311 5776 serbia@raiffeisenevolution.com www.raiffeisenevolution.com RECA D.O.O. Vladimir Ilić, Director Bul. Mihajla Pupina 10z/15 11070 Beograd Tel: +381 11 311 44 26 Fax:+381 11 21 34 140 reca@reca.rs www.reca.rs REHAU D.O.O. Rafael Daum, Director Stražilovačka 7 11272 Dobanovci Tel: +381 11 37 70 301 Fax: +381 1137 70 319 beograd@rehau.com www.rehau.com RÖFIX D.O.O. Narsid Mujkić, Director Popovac bb 35254 Paraćin Tel: +381 35 541 044 marketing.soe@roefix.com narsid.mujkic@roefix.com www.roefix.rs ROGGENART-FINEST BREADS D.O.O. Nemanja Popov, Director Vladimira Popovića 38-40/2 11070 Beograd Tel: +381 11 263 3236 office@roggenart.com roggenart.com ROHDE & SCHWARZOSTERREICH GES.M.B.H.- REPRESENTATIVE OFFICE BELGRAD Petar Pavasović, Director Španskih boraca 3 11070 Beograd Tel: +381 11 6556814 rs-serbia@rohdeschwarz.com www.rohde-schwarz. com www.rohde-schwarz.at ROSLER D.O.O. Benno Allerbauer, Director Dr Ivana Ribara 32 11000 Beograd Tel: +381 11 31 84 446 office@rosler.at b.allerbauer@rosler.com

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www.rosler.at ROTOGRAFIX D.O.O. Mihailo Stankovic, Director Nehruova 129/III 11070 Beograd Tel: +381 1121 75 959 Fax: +381 1131 79 639 belgrade@rotografix. com RWA RAIFFEISEN WARE AUSTRIA AKTIENGESELLSCHAFT PREDSTAVNIŠTVO Miloš Perić, Director Futoška 1A/404 21000 Novi Sad Tel: +381 21 8458310 www.rwa.at S & T SERBIA D.O.O. Predrag Vraneš, Director Đorđa Stanojevića 14/III 11070 Beograd Tel: +381 11 311 62 21 info@snt.rs www.snt.rs SAFE•INVEST, D.O.O. Darko Bobesić, Director Milentija Popovića 5v/ mezzanine 11070 Beograd 27 Tel: +381 11 61 49 333 Fax: +381 11 61 49 150 secretary@safeinvest.rs www.safe-invest. com/rs/rs SAFIN BALKAN D.O.O. Tomislav Kovačević, Director Slanački Put 26 11000 Beograd Tel: +381 11 27 80 886 Fax: +381 11 27 83 684 t.kovacevic@safin.com www.safin.com SAINT-GOBAIN GRAĐEVINSKI PROIZVODI D.O.O./RIGIPS Aleksandar Grujić, Director Bul. Mihajla Pupina 115d 11070 Beograd Tel: +381 11 62 82 444 Mob: +381 63 282 844 aleksandar.grujic@saintgobain.com rigips.srb@saint-gobain. com www.rigips.rs SALINEN D.O.O Stefan Maix, Director Prhovačka 133 22310 Šimanovci Tel: +381 22 480 370 dubravka.savicic@ salinen.com www.salinen.com SCHACHERMAYER D.O.O Dušan Bandin, Executive Manager Autoput za Novi Sad bb 11080 Zemun Tel: +381 11 84 80 378 info@schachermayer.rs www.schachermayer.rs SCHAUER AGROTEC D.O.O. Martin Prissnitz, Director Miloslav Marcok, Director Rumenacki put 55a 21000 Novi Sad Tel: +381 21 6397 800

Fax: +381 21 6397 800 m. marcok@schaueragrotronic.com www.schauer.co.at SCHENKER D.O.O. Neven Marčesku, Director Batajnički drum 283d 11080 Zemun Tel: +381 11 3757717 Fax: +381 11 8488336 office@schenker.rs www.schenker.rs SCHIEDEL DIMNJAČKI SISTEMI D.O.O. Damir Matijević, Director Bul. Arsenija Čarnojevića 96/2, 11070 Beograd Tel: +381 11 31 21 604 dimnjak@schiedel.rs www.schiedel.rs SCHILLER DOO Milan Krković, Director Sićevačka 1 11000 Beograd Tel: +381 11 39 79 508 milan.krkovic@schiller.rs info@schiller.rs www.schiller.rs SCHRACK TECHNIK D.O.O. Nenad Rebić, Director Kumodraška 260 11000 Beograd Tel: +381 11 30 92 600 Fax: +381 11 30 92 620 office@schrack.rs www.schrack.rs SETEC E&C D.O.O. Joachim Kanzler, Direktor Kumodraška 237 11000 Beograd Tel: +381 11 39 56 330 jkanzler@setec.at www.setec-ec.rs SHINE S DOO Siniša Anđić, Director Bore Markovica 9 11000 Beograd Tel: +381 113573647 Fax: +381 11 254 20 68 office@shine.rs www.shine.rs SIEMENS AG AUSTRIA OGRANAK, BEOGRAD Dušan Muškatirović, Director Radoja Dakića 7 11080 Zemun Tel: +381 11 30 70 121 www.siemens-home.at SIEMENS D.O.O. Tihomir Rajlić, CEO Omladinskih brigada 21 11070 Beograd Tel: +381 11 2096005 Fax: +381 11 2096061 office.rs@siemens.com www.siemens.rs SIMACEK FACILITY SERVICES SRB DOO Thomas Emmerling, Director Bul. Mihaila Pupina 10v/217, 11070 Beograd Tel: +381 11 312 16 32 t.emmerling@simacek. com www.simacek.com S-LEASING D.O.O. Bojan Vračević, Director Milutina Milankovića 11a/IV 11070 Beograd Tel: +381 11 20 10 700

AUSTRIA&SERBIA

Fax: +381 11 20 10 702 office@s-leasing.rs www.s-leasing.rs SORAVIA MANAGEMENT D.O.O. Bernhard Ebner, Director Clemens Schranz, Director Svetog Nauma 1/3 11000 Beograd Tel: +381 11 369 98 02 Fax: +381 11 265 10 30 office@soravia.rs www.soravia.rs MEGABOARD SORAVIA Violetta Petrović, Liquidation manager Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 440 42 62 office@megaboard.rs www.megaboard.rs www.megaboard.at www.soravia.at SPECHT BOEHM STRATEGIC ADVISORY DOO Jelena Opsenica, General Manger Dušan Rakitić, Director Nemanjina 40/III/8 11000 Beograd Tel: +381 11 365 00 45 belgrade@spechtboehm.com www.spechtboehm. com SPIEGELFELD INTERNATIONAL D.O.O. Radivoje Nijemčević, Director Milentija Popovića 5A 11070 Beograd Tel: +381 11 6603720 nijemcevic@spiegelfeld. eu www.spiegelfeld.eu/ STRABAG D.O.O. Dipl. Ing. Dragan Pavelić, Director Antifašističke borbe 13A 11070 Beograd Tel: +381 11 2221700 Fax: +381 11 2221940 dubravka.mrkovic@ strabag.com www.strabag.com SUN CHEMICAL PRINTING INK DOO Igor Pušnik,Director Bul. Arsenija Čarnojevića 61, 11070 Beograd Tel: +381 11 3343350 Fax: +381 11 3343360 office@sunchemical.rs www.sunchemical.com SUNKID GMBH OGRANAK BEOGRAD Emanuel Wohlfarter, Director Terazije 5/4 11000 Beograd Tel: +381 11 322 39 85 emanuel.wohlfarter@ sunkidworld.com www.sunkid.at SWAROVSKI OPTIK Zoran Petronijević, Sales Manager West Balkan Rige od Fere 11 11070 Beograd Tel: +381 112030408 zoran.petronijevic@ swarovskioptik.rs www.swarovskioptik.

com SWAROVSKI SUBOTICA D.O.O. Ralf Goehringer, Director Dejan Jovanović, Direktor Batinska 94 24000 Subotica Mob: +381 63 10 30 366 www.swarovski.com TEGETDOT D.O.O. Gorica Mijović, Director Bul. Mihaila Pupina 10/ v2 /2 /212 11070 Beograd Tel: +381 11 404 80 60 office@tegetdot.com www.tegetdot.com TEHNOPAPIR D.O.O. Ljubiša Jakovljević, Director Autoput za Novi Sad 74 11080 Zemun Tel: +381 11 210 14 20 office@tehnopapir.rs www.tehnopapir.rs TERRA SRBIJA D.O.O. Siniša Tomašić, Direktor Batajnički drum 8A 11080 Zemun Tel:+381 11 31 63 255 office@terra-srbija.rs terra.world.com TIPTEH D.O.O. Damir Večerka , Director Toplice Milana 14A 11050 Beograd Tel: +381 11 28 92 250 Fax: +381 11 30 18 326 damir.vecerka@tipteh.rs www.tipteh.rs TM IMMO D.O.O. Michael Rausch, Director Đorđa Stanojevića 14 11070 Beograd Tel: +381 11 3611111 tmimmo@beotel.rs www.tm-immo.ls.rs TRANS CARGO LOGISTIC D.O.O. Dr. Mihajlo Vukičević, Director Jurija Gagarina 26 11070 Beograd Tel: +381 11 30 21 700 Fax: +381 11 30 21 744 office@tcl.rs www.tcl.rs TRANSOCEAN SHIPPING D.O.O. Lovro Kleindienst, Director Gavrila Principa 57 11000 Beograd Tel: +386 5 9025881 Fax: +386 5 6272067 lovro.kleindienst@ transocean-shipping. com www.transoceanshipping.com TRENKWALDER KADROVSKE USLUGE D.O.O. Mališa Grujić , Director Omladinskih brigada 86 11070 Beograd Tel: +381 11 2129063 Mob:+381 65 250 00 26 infoserbia@trenkwalder. com www.trenkwalder.comrs TUI REISECENTER- REISECENTER PLUS DOO

| FRIENDSHIP - THE BASIS OF ECONOMIC COOPERATION

Svetlana Ratković, Director Topličin venac 19-21 11000 Beograd Tel: +381 11 328 88 52 info@tui-reisecenter.rs www.tui-reisecenter.rs U.M.A.-ARCHITEKTEN DOO Branislav Radojičić, Direktor Generala Lešjanina 4 11000 Beograd Tel: +381 11 322 82 78 office.serbia@umaarchitects.com www.uma-architects. com UNICREDIT BANK SRBIJA A.D. Claudio CESARIO, Chairman of the Executive Board Rajiceva 27-29 11000 Beograd Tel: +381 11 3777 888 office@unicreditgroup.rs www.unicreditbank.rs UNICREDIT LEASING D.O.O. Emiliano Steinfl, Chairman of the Executive Board Trešnjinog cveta 1 11070 Beograd Tel: +381 11 3093502, 3093500 Fax: +381 11 3093501 office@unicreditleasing.rs www.unicreditleasing.rs UNIQA ŽIVOTNO OSIGURANJE AD Gerald Müller, Executive Manager UNIQA NEŽIVOTNO OSIGURANJE ad Gordana Bukmirović, Executiv Director Milutina Milankovića 134 G, 11070 Beograd Tel: +381 11 20 24 100 info@uniqa.rs www.uniqa.rs VA TECH ELIN EBG D.O.O Gerhard Sochor Bul. Mihajla Pupina 10V/I apr 305 11070 Beograd Tel: +381 11 301 78 72 gerhard.sochor@ siemens.com :www.vatechelinebg.at VAIT DOO (VOESTALPINE INTERTRADING D.O.O.) Srđan Ninkov, Director Milan Nastoski, Director Balzakova 31 21000 Novi Sad Tel: +381 21 310 1505 vait@vait.com www.vait.com VB LEASING DOO Christoph Leitner, Chairman of the Executive Board Klaus Spitzer, Director Đorđa Stanojevića 12 11070 Beograd Tel: +381 11 2016500 Fax:+381 1120 16 560 office@vbleasing.rs www.vbleasing.rs

VCA DOO Zoran Jovanović, Managing Director Nikolaja Gogolja 10/1 11030 Belgrade Tel: +381 11 3571766 zoran.jovanovic@vca.ag www.vca.ag VERAG SEDITION AG Predstavništvo Svetlana Ormoš, Director Samačka 17 24000 Subotica Tel: +381 24 546 706 info@verag.ag www.verag.ag VICTORIA CONSULTING-DENKSTATT GROUP Dragana Petrović, Director Gandijeva 196/119 11073 Beograd 129, PAK- 191216 Tel:+381 11 22 88 688 info@victoriaconsulting.co.rs denkstatt-group.com www.victoriaconsulting.co.rs VIP MOBILE D.O.O. Andreas Graf , Director Omladinskih brigada 21 11070 Beograd Tel: +381 11 22 53 333 komunikacije@vipmobile.rs www.vipmobile.rs VOESTALPINE D.O.O. STEFAN PETER KASPAR, DIRECTOR Vladimira Popovica 48/ VII/371 11070 Beograd Tel: +381 11 311 8754 suzana.konsulovski@ voestalpine.com stefan.kaspar@voestalpine.com www.voestalpine.com VTG RAIL LOGISTICS AUSTRIA GMBH PREDSTAVNIŠTVO Damir Klašnja , Director Cara Lazara 13 11000 Beograd Tel:+381 11 30 33 885 damir.klasnja@vtg.com www.transpetrol.rs WACKER NEUSON LAPOVO D.O.O. Stephan Mörthenhuber, Director Thomas Dreier, Director Milice Milojković 13 34000 Kragujevac Tel: +381 34 6170110 Fax: +381 34 6170396 office.srb@wackerneuson.com www.wackerneuson. com WELLBURY INFRASTRUKTURBERATUNGSGESELLSCHAFT MBH PREDSTAVNIŠTVO Sladjana Brajović, Director Dečanska 12/VI sprat 11102 Belgrade Tel: +381 11 81 61 813 wellbury@eunet.rs wellbury@gmail.com WIENER STÄDTISCHE

OSIGURANJE A.D. Branko Krstonošić, General Director Svetlana Smiljanić, Executive Manager Trešnjinog cveta 1 11070 Beograd Tel: +381 11 2209900 office@wiener.co.rs www.wiener.co.rs WOLF THEISS DOO D.O.O. Horst Ebhardt, Director Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 330 29 00 Fax: +381 11 330 29 25 beograd@wolftheiss. com www.wolftheiss.com WOLF THEISS IN COOPERATION WITH LAW OFFICE MIROSLAV STOJANOVIĆ Miroslav Stojanović, Partner Bul. Mihajla Pupina 6 11070 Beograd Tel: +381 11 330 29 00 miroslav.stojanovic@ wolftheiss.com www.wolftheiss.com WOMA D.O.O. Miloš Veličković Ulofa Palmea 8a, 11160 Beograd Tel: +381 11 743 2422 Fax: +381 11 743 2 458 velickovic.m@womabeograd.co.rs www.woma-beograd. co.rs www.ptv.cz WTE PROJEKTGESELLSCHAFT TRINKWASSERANLAGE D.O.O. Michael Fröschl, Director Resavska 23, 11000 Beograd, Srbija 2344 Maria Enzersdorf, Niederlassung Austria Tel: +43 22 36 21 60 90 office@wte.at www.wte.at YUBE D.O.O Jadranka Stojanović, Director Braće Mićić 66 31212 Požega Tel: +381 31 823 043 Fax: + 381 31 812 825 j.stojanovic@dirafrost.rs www.dirafrost.com ZAVOD ZA DIJAGNOSTIKU “VAMED” – “VMR” Slavica Ćosić, Direktor Hajduk Veljkova 11 21000 Novi Sad Tel: +381 21 424 888 vamedns@open. telekom.rs www.vamed.com www.vmr-centar.com ZUMTOBEL LICHT D.O.O. PREDSTAVNIŠTVO BEOGRAD Dietmar Zojer, Director Saša Pajdić, Director Uzun Mirkova 3 11000 Beograd Tel: +381 11 65 67 658 welcome@zumtobel.rs www.zumtobel.com

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