2022 City of Coral Springs Business Survey Report

2022 City of Coral Springs Business Survey Findings Report

Presented to the City of Coral Springs, Florida January 2022

Contents Executive Summary .....................................................................i Section 1: Charts and Graphs ................................................. 1 Section 2: Trend Charts ......................................................... 43 Section 3: Benchmarking Analysis..................................... 58 Section 4: Tabular Data ......................................................... 67 Section 5: Survey Instrument ............................................. 119

2022 City of Coral Springs Business Survey: Findings Report

Executive Summary

ETC Institute (2022)

Page i

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

Purpose and Methodology During January of 2022, ETC Institute administered a survey to businesses in the City of Coral Springs. The purpose of the survey was to gather feedback from Coral Springs business owners and senior managers to identify ways improve the quality of City services. The survey was administered by mail and Internet to a random sample of 300 businesses in the City of Coral Springs. The overall results of the survey have a precision of at least +/-5.6% at the 95% level of confidence.

Major Findings SATISFACTION WITH CITY SERVICES Overall Satisfaction with City Services. Forty-six percent (46%) of the businesses surveyed felt the quality of City services was higher than their expectations; half of the businesses surveyed (50%) felt the quality of City services was meeting their expectations, and only 4% felt the quality of City services was below their expectations.

Satisfaction with Specific City Services, Departments or Programs. Three-fourths (75%) or more of the businesses surveyed were “satisfied” or “neutral” with all 15 of the City services, departments or programs assessed on the survey. The City services, departments, or programs that businesses were most satisfied with, based upon the combined percent of businesses who were “very satisfied,” “satisfied” or “neutral” were: • • • • •

Emergency Paramedics (100%) Building Division Call Center (100%) Police Department (98%) Fire Inspection (98%) Business Tax (98%)

Satisfaction with City Customer Service. Most (96%) of the businesses surveyed rated the City’s customer service as “very good” or “good;” only 5% of businesses rated the City’s customer service as “poor.”

ETC Institute (2022)

Page ii

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

Satisfaction with City Efforts to Improve Coral Springs. Businesses were asked how satisfied they were with the City’s efforts to improve various aspects of the City of Coral Springs. The items that businesses were most satisfied with, based upon a combination of “very satisfied,” “satisfied” or “neutral” responses were: • • • • • •

Maintain aesthetics and tree canopy (98%) Provide lighting in commercial areas (98%) Support environmental and sustainable efforts (97%) Clean city streets and public areas (97%) Attract new businesses to Coral Springs (97%) Retain existing businesses in Coral Springs (97%)

Satisfaction with City Codes. The City codes that businesses were most satisfied with, based upon a combination of “very satisfied,” “satisfied” or “neutral” responses, were: • • • •

Requirements for proper business appearance maintenance (92%) Paint color regulations (92%) Landscaping codes (90%) Zoning codes (90%)

IMPORTANCE OF CITY SERVICES The three City services, departments, or programs that businesses felt were most important to their organization, based on the sum of their top three choices, were: • • •

Business Tax (37%) Police Department (35%) Fire Inspection (32%)

OVERALL PERCEPTIONS OF THE CITY Satisfaction with Various Items That Influence Perceptions of the City. Businesses were asked to indicate how satisfied they were with various items that may influence their perceptions of the City. The items that businesses were most satisfied with, based upon a combination of “very satisfied,” “satisfied” or “neutral” responses, were: • • • ETC Institute (2022)

Overall quality of life (98%) Overall image of the City (98%) Overall feeling of safety (97%) Page iii

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

Ratings of the Physical Appearance of the City. Seventy-five percent (75%) of the businesses surveyed rated the physical appearance of the area where their business is located as “excellent” or “good;” 21% rated it as “average,” and only 4% rated it as “poor.”

Reasons for Moving to Coral Springs. When asked to indicate which issues they felt were most important in their decision to locate their business in Coral Springs, the items that businesses identified as most important, based upon the combined percentage of “extremely important,” “very important” and “important” responses, were: • • • • • •

Low crime rate (97%) Attitude of local government toward business (96%) Telecommunications/utilities/other infrastructure (94%) Ease of travel by car on major City streets (94%) Overall image of the City (93%) Level of taxation (91%)

Reasons Business Will Stay in Coral Springs for the Next 10 Years. The top reasons businesses indicated that they would stay in Coral Springs for the next 10 years, based on the sum of their top three choices, were: • • •

Low crime rate (57%) Overall image of the City (44%) Level of taxation (31%)

PERCEPTIONS OF THE CITY AS A “BUSINESS FRIENDLY” COMMUNITY Likelihood of Recommending the City as a Business Location. Most (95%) of the businesses surveyed were “very likely,” “likely” or “somewhat likely” to recommend Coral Springs as a business location to friends, family and co-workers; only 5% were “not likely” or “not likely at all” to recommend Coral Springs as a business location.

Ratings of the City’s Business Atmosphere Compared to Two Years Ago. Forty-two percent (42%) of the businesses surveyed felt the City’s business atmosphere was “better” compared to two years ago; 49% of the businesses surveyed felt the City’s business atmosphere was the same compared to two years ago but felt it was “good,” 3% felt it was the same compared to two years ago but that it was “poor,” and 7% felt it was “worse” compared to two years ago.

ETC Institute (2022)

Page iv

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

Ratings of the Labor Pool in Coral Springs. When asked to rate the labor pool in Coral Springs, the items that showed the highest positive ratings, based upon a combined percentage of “excellent,” “good” or “average” responses, were: • • •

Productivity of the workforce (90%) Quality of labor (86%) Attitude of employees (85%)

COMMUNICATION Use of the City’s Websites. Fifteen percent (15%) of the businesses surveyed indicated their organization had used both the City of Coral Springs website and the Economic Development website; 36% had used only the City’s website, 2% had used only the Economic Development website, and 48% had not used either website.

Satisfaction with Various Communication Services. The communication related services that businesses were most satisfied with, based upon a combination of “very satisfied,” “satisfied” or “neutral” responses, were: • • •

Economic Development website: www.CoralSpringsEDO.org (99%) City’s website: www.CoralSprings.org (98%) Business E-news (98%)

Best Ways to Communicate With Businesses. The top three ways that respondents felt it would best for the City to communicate with businesses were: emails (75%), direct mail (51%), and the City website (31%).

Overall Ratings of City Communication. Eighty-five percent (85%) of the businesses surveyed rated the City’s communication with businesses owners and managers as “very good” or “good;” 13% rated the City’s communication with business owners and managers as “poor” and 2% rated it as “very poor.”

PROPERTY TAXES How Property Taxes Compare to Surrounding Communities. Twenty-eight percent (28%) of businesses felt the City’s property taxes were “about the same” compared to surrounding communities; 36% felt property taxes were higher compared to surrounding communities, 2% felt they were lower and 34% did not know.

ETC Institute (2022)

Page v

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

Ratings of the Amount of Property Taxes. Businesses were asked to indicate their agreement with various statements regarding the amount of property taxes they were paying in relation to the quality of City services they were receiving. The results are provided below: • • • •

29% of the businesses surveyed felt property taxes were just right for the amount and quality of City services they were receiving.

28% of businesses felt property taxes were too high for the quality of City services they were receiving.

15% of businesses felt property taxes were high, but felt the City was providing more services at a higher quality than expected.

28% of businesses were unsure.

OTHER FINDINGS •

The City services, departments or programs that businesses used most often were: Business Tax (75%), Fire Inspection (53%), Water Billing (32%), Trash Collection Services (32%), and Building Division Permits (29%). The City services, departments or programs that businesses used least often were: Police Traffic Enforcement (4%), Fire Suppression Services (4%), Emergency Paramedics (9%), and Building Division Call Center (10%).

•

More than half (55%) of the businesses surveyed reported that they would know who to call or where to go if they had a complaint or comment about City services, 34% did not and 12% were unsure.

•

Eighty percent (80%) of the businesses surveyed thought their business is “very prepared” or “prepared” to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future; 17% were “neutral” and only 4% felt their business was “not prepared.”

•

Seventy-four percent (74%) of the businesses surveyed indicated that they expect their business to grow in light of COVID-19 in 2022; 2% indicated their business plans to lay off employees, and 24% anticipated other plans for their business in light of COVID-19.

ETC Institute (2022)

Page vi

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary TRENDS The most notable changes from 2020 to 2022, based on 65 or more businesses that used Coral Springs’ services, departments or programs during the past two years, are listed below: Increases • Satisfaction with Water Billing (+6%) • Satisfaction with Code Compliance (+4%) • Satisfaction with Business Tax (+4%) Decreases • Satisfaction with Trash Collection Services (-6%)

ETC Institute (2022)

Page vii

2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

How the City of Coral Springs Compares to the State of Florida Satisfaction ratings for the City of Coral Springs rated the same or above the average for Florida in 14 of the 20 areas that were assessed. The City of Coral Springs rated significantly higher than this average (difference of 6% or more) in 10 of these areas. Listed below are the comparisons between the City of Coral Springs and the Florida average: Service Police Department Overall image of the city Quality of new development in the city % of businesses that rated the physical appearance of their business location as "excellent" or "good" Code Compliance Overall quality of life Requirement for proper business appearance maintenance Overall feeling of safety % of businesses that are "very likely" or "likely" to recommend the City as a business location Business parking regulations Zoning codes Street Drainage Street Maintenance Landscaping codes Business signage regulations Feeling of safety Quality of public education Stability of the City's labor force Quality of labor Availability of labor

ETC Institute (2022)

Coral Springs 97% 85% 78%

Florida 76% 66% 62%

Difference 21% 19% 16%

83% 75% 87% 70% 78%

71% 64% 76% 62% 69%

13% 12% 11% 9% 9%

83%

76%

7%

65% 62% 66% 68% 63% 62% 66% 67% 43% 42% 35%

59% 60% 64% 67% 63% 62% 69% 70% 61% 69% 73%

6% 2% 2% 0% 0% -1% -3% -3% -18% -27% -38%

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2022 City of Coral Springs Business Survey: Findings Report

2022 City of Coral Springs Business Survey Executive Summary

How the City of Coral Springs Compares to Communities Nationally Satisfaction ratings for the City of Coral rated above the U.S. average in 17 of the 20 areas that were assessed. The City of Coral Springs rated significantly higher than the U.S. average (difference of 6% or more) in 14 of these areas. Listed below are the comparisons between the City of Coral Springs and the U.S. average: Service Police Department Zoning codes Quality of new development in the city Overall quality of life Code Compliance % of businesses that rated the physical appearance of their business location as "excellent" or "good" Overall feeling of safety Overall image of the city Requirement for proper business appearance maintenance Landscaping codes % of businesses that are "very likely" or "likely" to recommend the City as a business location Street Maintenance Quality of public education Business parking regulations Business signage regulations Street Drainage Feeling of safety Stability of the City's labor force Quality of labor Availability of labor

ETC Institute (2022)

Coral Springs 97% 62% 78% 87% 75%

U.S. 72% 38% 58% 68% 57%

Difference 25% 24% 20% 19% 18%

83% 78% 85% 70% 63%

66% 64% 71% 59% 54%

17% 14% 14% 12% 9%

83% 68% 67% 65% 62% 66% 66% 43% 42% 35%

74% 60% 60% 58% 57% 62% 64% 57% 56% 65%

9% 8% 7% 7% 4% 4% 2% -14% -14% -30%

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2022 City of Coral Springs Business Survey: Findings Report

1 ©2021 ETC Institute

ETC Institute (2022)

Charts and Graphs

Page ii

Page 1

2022 City of Coral Springs Business Survey: Findings Report

Q1. Use of Coral Springs Services, Departments or Programs During the Past Two Years by percentage of business respondents who answered “yes”

75%

Business Tax

53%

Fire Inspection Water Billing

32%

Trash Collection Services

32% 29%

Building Division Permits

28%

Building Inspections Code Compliance

22%

Police Department

21% 15%

Planning & Zoning

14%

Street Maintenance Street Drainage

11%

Building Division Call Center

10% 9%

Emergency Paramedics Fire Suppression Services

4%

Police Traffic Enforcement

4% 0%

ETC Institute (2022)

20%

40%

60%

80%

100% Page 2

2022 City of Coral Springs Business Survey: Findings Report

Q2. Satisfaction With Coral Springs Services, Departments or Programs

by percentage of respondents who indicated they had used the service; items were rated on a 5-point scale, where a 5 means "very satisfied" (excluding don't knows)

24%

73%

Police Department

21%

68%

Fire Inspection

Building Division Call Center

58%

29%

Business Tax

59%

27%

54%

Building Division Permits

2%

8%

11%

78%

Emergency Paramedics

9%

31%

58%

Water Billing

2%2%

3%

11% 13% 12%

30%

2%

10%

7%

Building Inspections

44%

38%

11%

6%

Planning & Zoning

46%

36%

11%

7%

Code Compliance

44%

31%

Fire Suppression Services

46%

27%

40%

Street Maintenance

38%

36%

Trash Collection Services 0%

20%

Very Satisfied (5) ETC Institute (2022)

20% 40%

Satisfied (4)

18%

15%

33%

28%

Street Drainage

10%

27%

28%

33%

Police Traffic Enforcement

15%

8%

25%

9%

25% 23%

21%

60%

Neutral (3)

80%

100%

Dissatisfied (2/1) Page 3

2022 City of Coral Springs Business Survey: Findings Report

Q3. City Services, Departments or Programs Most Important to Businesses in Coral Springs by percentage of business respondents who selected the item as one of their top three choices

37%

Business Tax

35%

Police Department

32%

Fire Inspection

21%

Trash Collection Services

18%

Building Division Permits

16%

Building Inspections

15%

Emergency Paramedics Code Compliance

14%

Street Maintenance

14% 13%

Water Billing

7%

Planning & Zoning

6%

Fire Suppression Services Police Traffic Enforcement

5%

Street Drainage

5%

Building Division Call Center

5% 0%

10% 1st Choice

ETC Institute (2022)

20% 2nd Choice

30%

40%

3rd Choice Page 4

2022 City of Coral Springs Business Survey: Findings Report

Q4. Overall Ratings of the City of Coral Springs’ Customer Service by percentage of respondents (excluding don't knows)

59% 1%

4%

37%

Very good ETC Institute (2022)

Good

Poor

Very Poor Page 5

2022 City of Coral Springs Business Survey: Findings Report

Q5. How satisfied are you with the overall quality of services provided by the City? by percentage of respondents (excluding don't knows)

50% 28%

4%

ETC Institute (2022)

18%

Significantly higher than expectations

Higher than expectations

Expectations met

Below expectations Page 6

2022 City of Coral Springs Business Survey: Findings Report

Q6. How would you rate the overall business atmosphere today compared to two years ago? by percentage of respondents (excluding don't know/unsure)

42%

7% 3%

49%

Better

ETC Institute (2022)

No change, but good

No change, but poor

Worse

Page 7

2022 City of Coral Springs Business Survey: Findings Report

Q7. Satisfaction With Items That Influence Perceptions of Coral Springs by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale, where 5 means "very satisfied" (excluding don't knows)

Overall quality of life

40%

Overall image of the city

38%

Quality of new development in the city

30%

Redevelopment within the city

29%

Quality of public education

28% 0%

Very Satisfied (5)

14%

43%

48%

46%

40%

28%

60%

Satisfied (4)

80%

Neutral (3)

2%

2%

19%

3%

19%

4%

22%

39% 20%

12%

46%

34%

Overall feeling of safety

ETC Institute (2022)

47%

4%

5%

100%

Dissatisfied (2/1)

Page 8

2022 City of Coral Springs Business Survey: Findings Report

Q8. How Important Various Issues Were to Businesses When They Decided to Locate in Coral Springs by percentage of business respondents who rated the item as a 3, 4 or 5 on a 5-point scale, where a 5 means “extremely important" (excluding not provided) Low crime rate

97%

Attitude of local government toward business

96%

Telecommunications/utilities/other infrastructure

94%

Ease of travel by car on major city streets

94%

Overall image of the City

93%

Level of taxation

91%

Access to Sawgrass Expressway

90%

Proximity of businesses that are important

85%

Availability of skilled labor force

81%

Quality of local schools

79%

Availability of land and buildings

77%

Quality housing/amenities for employees

77%

Availability of parks and open space

75%

Quality housing/amenities for senior mgrs.

71%

Availability of libraries/arts/cultural amenities

69%

Access to airports/ports

64% 0%

20%

Extremely Important (5)

ETC Institute (2022)

40%

60%

Very Important (4)

80%

100%

Important (3)

Page 9

2022 City of Coral Springs Business Survey: Findings Report

Q9. Top Reasons that Businesses Will Stay in the City of Coral Springs for the Next 10 Years by percentage of respondents who selected the item as one of their top three choices

57%

Low crime rate

44%

Overall image of the City

31%

Level of taxation

20%

Attitude of local government toward business

19%

Ease of travel by car on major city streets

16%

Quality of local schools

15%

Proximity of businesses that are important

13%

Availability of skilled labor force

12%

Access to Sawgrass Expressway

11%

Telecommunications/utilities/other infrastructure

5%

Quality housing/amenities for employees Access to airports/ports

4%

Quality housing/amenities for senior mgrs.

4%

Availability of parks and open space

3%

Availability of land and buildings

3% 2%

Availability of libraries/arts/cultural amenities

0%

10%

20%

30%

1st Choice ETC Institute (2022)

40% 2nd Choice

50%

60%

3rd Choice Page 10

2022 City of Coral Springs Business Survey: Findings Report

Q10. How satisfied is your business in the following areas: by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale, where 5 means "very satisfied" (excluding don't knows)

37%

Clean city streets and public areas

45%

30%

Maintain aesthetics and tree canopy

50%

34%

Litter collection on city streets

31%

45%

Efforts at maintaining quality of neighborhoods

32%

44%

Attract new businesses to Coral Springs

30%

2%

15%

5%

22% 17%

45%

33%

3%

18%

46%

Provide lighting in commercial areas

Retain existing businesses in Coral Springs

15%

41%

2%

8%

23%

3%

23%

3%

Support the availability of customer parking

28%

44%

22%

6%

Support business growth and development

30%

42%

24%

4%

26%

3%

Support environmental and sustainable efforts

27%

Events bringing residents from surrounding cities

25%

Work on road conditions

22%

Ease traffic congestion

21% 0%

44% 41% 40%

25%

35% 20%

Very Satisfied (5) ETC Institute (2022)

29%

40%

Satisfied (4)

13%

27%

60%

Neutral (3)

6%

17%

80%

100%

Dissatisfied (2/1) Page 11

2022 City of Coral Springs Business Survey: Findings Report

Q11. How likely would you be to recommend Coral Springs as a business location to friends, family and co-workers? by percentage of respondents (excluding don't knows)

30%

53% 11% 4% 2%

Very likely

ETC Institute (2022)

Likely

Somewhat likely

Not likely

Not likely at all

Page 12

2022 City of Coral Springs Business Survey: Findings Report

Q13. How would you rate the physical appearance of the area where your business is located? by percentage of respondents (excluding don't knows)

45%

21% 30%

4%

Excellent

ETC Institute (2022)

Good

Average

Poor

Page 13

2022 City of Coral Springs Business Survey: Findings Report

Q14. Based on the location of your business, would pedestrian-friendly/improved walkability increase the number of customers your establishment serves? by percentage of respondents (excluding don't knows)

35%

65%

Yes

ETC Institute (2022)

No

Page 14

2022 City of Coral Springs Business Survey: Findings Report

Q15. How Businesses Rate the Labor Pool in the City of Coral Springs by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows)

Productivity of the workforce

13%

Attitude of employees

37%

17%

41%

32%

37%

Stability of the City's labor force

14%

28%

40%

Quality of labor

14%

27%

44%

Availability of labor

12% 0%

23% 20%

Excellent (5)

ETC Institute (2022)

10%

15%

17%

14%

45% 40% Good (4)

60% Average (3)

20% 80%

100%

Below average (2/1)

Page 15

2022 City of Coral Springs Business Survey: Findings Report

Q16. Which vocational/trade school labor is lacking and would assist with your business? by percentage of business respondents who answered “yes”

42%

Electrical

35%

Carpentry

33%

Plumbing

27%

Air Conditioning Technician

21%

Auto Mechanic

15%

Culinary Arts

0%

ETC Institute (2022)

10%

20%

30%

40%

50%

Page 16

2022 City of Coral Springs Business Survey: Findings Report

Q17. Has your business used the Coral Springs City or Economic Development website(s)? by percentage of respondents (excluding don't knows)

15%

36%

48%

2%

ETC Institute (2022)

Yes, both websites

Yes, City of Coral Springs website

Yes, Economic Development website

No

Page 17

2022 City of Coral Springs Business Survey: Findings Report

Q18. Satisfaction With Various Communication Services by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale, where 5 means "very satisfied" (excluding don't knows)

City website www.CoralSprings.org

32%

City efforts to inform about local issues

31%

Availability of info about city programs/services

30%

www.CoralSpringsEDO.org

28%

Under the Sun magazine

27%

0%

44%

43%

20%

40% Satisfied (4)

8%

21%

6%

30%

41%

35% 60% Neutral (3)

2%

17%

30%

39%

Very Satisfied (5)

ETC Institute (2022)

20%

41%

22%

Business E-news

47%

80%

1%

3%

2%

100%

Dissatisfied (2/1)

Page 18

2022 City of Coral Springs Business Survey: Findings Report

Q19. What are the best ways for the City to communicate with your business? by percentage of respondents (excluding don’t knows - multiple selections could be made)

75%

Emails

51%

Direct mail

31%

City website

28%

Social Media (Facebook, Twitter, YouTube, etc.)

Newsletters

16%

Personal calls

15%

Business forums

8%

City Economic Development website

7%

Brochures

5%

Workshops

5%

eHelpDesk

4%

City TV (Channel 25 Advanced Cable or 99 U-Verse)

4% 0%

ETC Institute (2022)

20%

40%

60%

80%

100%

Page 19

2022 City of Coral Springs Business Survey: Findings Report

Q20. Overall Ratings of How Well the City is Communicating With Business Owners and Managers by percentage of respondents (excluding don't knows)

57%

13%

28%

2%

Very Good

ETC Institute (2022)

Good

Poor

Very Poor

Page 20

2022 City of Coral Springs Business Survey: Findings Report

Q21. Satisfaction With the Level of Communication From the Following Departments by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows)

Fire Inspection

37%

Police Department

40%

39%

Emergency Paramedics

42%

34%

Business Tax

34%

Building/Permits Call Center

Building Permits Economic Development

23%

Fire Suppression Code Compliance

31% 29% 36%

34%

23%

0%

34%

39%

28%

Planning & Zoning

29%

41%

24%

33%

37%

20% Very Satisfied (5)

40% Satisfied (4)

20%

2%

28%

40%

31%

2%

23%

39%

27%

19%

24%

39%

31%

Building Department Inspections

ETC Institute (2022)

42%

36%

60% Neutral (3)

80%

1%

5% 2%

4% 5% 8% 1%

4% 4%

100%

Dissatisfied (2/1)

Page 21

2022 City of Coral Springs Business Survey: Findings Report

Q22. If you had a complaint or comment to make about City services, would you know who to call or where to go? by percentage of respondents

55%

12%

34%

Yes

ETC Institute (2022)

No

Don't know

Page 22

2022 City of Coral Springs Business Survey: Findings Report

Q23. Based on what you know or have heard, are the City of Coral Springs' property taxes higher, lower, or about the same as surrounding communities? by percentage of respondents

2%

36% 28%

34%

Higher ETC Institute (2022)

Lower

About the same

Don't know Page 23

2022 City of Coral Springs Business Survey: Findings Report

Q24. Which statement best describes how you feel about the taxes you pay to the City? by percentage of respondents

29% 15%

28% 28%

Property taxes are too high for quality of City services received Property taxes are high, but City is providing more services at a higher quality Property taxes are just right Don't know ETC Institute (2022)

Page 24

2022 City of Coral Springs Business Survey: Findings Report

Q25. Satisfaction With City Codes

by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows)

Requirement for proper business appearance maint.

23%

47%

8%

Trash disposal regulations

26%

39%

24%

11%

Business parking regulations

25%

40%

24%

11%

27%

10%

29%

8%

Landscaping codes

22%

42%

Paint color regulations

26%

37%

Zoning codes

26%

37%

Business signage regulations

24%

38%

0%

20%

Very Satisfied (5)

ETC Institute (2022)

22%

40% Satisfied (4)

28%

24%

60% Neutral (3)

80%

10%

14%

100%

Dissatisfied (2/1)

Page 25

2022 City of Coral Springs Business Survey: Findings Report

Q27. Over the past few years, has your internet provider met your business needs? by percentage of respondents (excluding not provided)

71%

29%

Yes

ETC Institute (2022)

No

Page 26

2022 City of Coral Springs Business Survey: Findings Report

Q28. How prepared do you think your business is to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future? by percentage of respondents (excluding don't knows)

41%

17%

39% 4%

Very prepared

ETC Institute (2022)

Prepared

Neutral

Not prepared

Page 27

2022 City of Coral Springs Business Survey: Findings Report

Q29. How do you expect your business to evolve in light of COVID-19 in 2022? by percentage of respondents (excluding don't knows)

24%

74%

2%

Anticipate business growing

ETC Institute (2022)

Plan to lay off employees

Other

Page 28

2022 City of Coral Springs Business Survey: Findings Report

Q30. As part of the City of Coral Springs COVID-19 business program(s), what did you participate in? by percentage of respondents (excluding “none of these” - multiple selections could be made)

46%

City vaccine/testing sites

14%

Temporary signage

11%

Reopening kits

9%

Recipient of Back in Business Grant Program

4%

Hotline Utilize City resources with connecting business to grants/loans programs

3% 37%

Didn't know these programs were provided

0%

ETC Institute (2022)

10%

20%

30%

40%

50%

Page 29

2022 City of Coral Springs Business Survey: Findings Report

Q31. Which of the following COVID-19 expanded City services have you participated in? by percentage of respondents (excluding “none of these” - multiple selections could be made)

49%

Online bill pay

37%

Fee payments online

25%

ETrackIT

31%

Didn't know these programs were provided

0%

ETC Institute (2022)

10%

20%

30%

40%

50%

60%

Page 30

2022 City of Coral Springs Business Survey: Findings Report

Q32. Is your business a member of the Coral Springs/ Coconut Creek Regional Chamber of Commerce? by percentage of respondents (excluding don't knows)

22%

78%

Yes

ETC Institute (2022)

No

Page 31

2022 City of Coral Springs Business Survey: Findings Report

Q33. Does your business own or rent/lease the facility where your business is located? by percentage of respondents

62% 38%

1%

Own

ETC Institute (2022)

Rent/Lease

Don't Know

Page 32

2022 City of Coral Springs Business Survey: Findings Report

Q34[1]. Number of Full-Time Employees Currently Employed by percentage of respondents

45% 8% 1% 2%

3%

16%

25%

1-5

ETC Institute (2022)

6-9

10-24

25-49

50-99

100+

Not provided

Page 33

2022 City of Coral Springs Business Survey: Findings Report

Q34[2]. Number of Part-Time Employees Currently Employed by percentage of respondents

35%

7% 7% 3%

1-5

ETC Institute (2022)

48%

6-9

10-24

25+

Not provided

Page 34

2022 City of Coral Springs Business Survey: Findings Report

Q35. Number of Years Business Has Been Operating in the City of Coral Springs by percentage of respondents

22% 3%

22%

9%

16%

14% 14%

ETC Institute (2022)

5 or fewer years

6-10 years

11-15 years

21-30 years

Over 30 years

Not provided

16-20 years

Page 35

2022 City of Coral Springs Business Survey: Findings Report

Q36. What type of business is your establishment? by percentage of respondents

11%

13% 1%

7%

5% 2%

1%

11% 0% 0%

2%

0% 1% 0%

3% 2%

39%

Eating & drinking establishment

Retail establishment

Small office

Real estate management

Real estate sales

Wholesale

Medical

Hotel

Gas station

Amusement/recreation

Grocer

Church/religious organization

Agriculture

Manufacturing

Warehouse/distribution

Other

Not provided ETC Institute (2022)

Page 36

2022 City of Coral Springs Business Survey: Findings Report

Q37. Does your business have workforce training needs that are not being met? by percentage of respondents (excluding don't knows)

6%

94%

Yes

ETC Institute (2022)

No

Page 37

2022 City of Coral Springs Business Survey: Findings Report

Q38. Is your business currently a MBE, WBE, or SBE or Veteran Owned Business? by percentage of respondents

6%

22%

5%

3%

18%

8%

38%

ETC Institute (2022)

Yes, MBE

Yes, WBE

Yes, SBE

Combination

None of these

Don't know

Yes, Veteran

Page 38

2022 City of Coral Springs Business Survey: Findings Report

Q38a. If yes, are you certified by U.S. Small Business Administration? by percentage of respondents whose business is a MBE, WBE, SBE, or veteran owned business

39%

30%

31%

Yes

ETC Institute (2022)

No

Don't know

Page 39

2022 City of Coral Springs Business Survey: Findings Report

Q39. Are you aware of the programs/services the Economic Development office provides? by percentage of respondents

11%

30%

59%

Yes

ETC Institute (2022)

No

Don't know

Page 40

2022 City of Coral Springs Business Survey: Findings Report

Q40. In the next 12 months, is your business considering any of the following? by percentage of respondents (multiple selections could be made)

15%

Expanding business in Coral Springs

Relocating outside Coral Springs

3%

Relocating in Coral Springs

3%

Closing

2%

Downsizing

2% 21%

Don't know

54%

None of these

0%

ETC Institute (2022)

10%

20%

30%

40%

50%

60%

Page 41

2022 City of Coral Springs Business Survey: Findings Report

Q41. Which of the following six sectors best describes where your business is located in Coral Springs? by percentage of respondents

25%

14% 26% 12% 7%

ETC Institute (2022)

7%

5%

4%

Northside

Center West

Southwest

Northeast

Town Center

Southeast

Downtown/Community Redevelopment Agency

Not provided Page 42

2022 City of Coral Springs Business Survey: Findings Report

2 ©2021 ETC Institute

ETC Institute (2022)

Trend Charts

Page iii

Page 43

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With Coral Springs Services, Departments or Programs: Trends - 2022, 2020 & 2014 By percentage of respondents who were satisfied (excluding don’t knows) Satisfaction ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant very satisfied

Emergency Paramedics Building Division Call Center

89%

98% 99% 96% 98% 97% 97% 98% 94% 92% 97% 91% 94% 94% 91% 90% 91% 89% 88% 90% 86%

Police Department Fire Inspection Business Tax Water Billing Building Inspections Building Division Permits Code Compliance

76%

Street Maintenance

79% 77%

Trash Collection Services Street Drainage

75% 75%

Police Traffic Enforcement

75% 74%

0%

20%

40%

2022 ETC Institute (2022)

60%

2020

93%

100% 100% 97% 100%

80%

83% 96%

83% 82% 91% 89%

100%

2014 Page 44

2022 City of Coral Springs Business Survey: Findings Report

Overall Ratings of the City's Customer Service Trends - 2022, 2020 & 2014 By percentage of respondents (excluding don't know/not sure)

59% 59% 57%

Very good 37% 37% 37%

Good 4% 3% 5%

Poor

1% 1% 1%

Very Poor

96% 96% 94%

Total: Very Good/Good 0%

20%

40% 2022

ETC Institute (2022)

60% 2020

80%

100%

2014

Page 45

2022 City of Coral Springs Business Survey: Findings Report

How satisfied are you with the overall quality of services provided by the City?

Trends - 2022, 2020 & 2014 By percentage of respondents (excluding don't know/not sure)

18% 12% 11%

Significantly higher than your expectations

28% 29% 30%

Higher than your expectations

50% 52% 53%

Expectations met 4% 5% 5%

Below your expectations

Significantly below your expectations

0% 2% 1% 96% 93% 95%

Total: Higher/Meeting Expectations 0%

20%

40% 2022

ETC Institute (2022)

60% 2020

80%

100%

2014 Page 46

2022 City of Coral Springs Business Survey: Findings Report

How would you rate the overall business atmosphere today compared to two years ago?

Trends - 2022, 2020 & 2014 By percentage of respondents (excluding don't know/not sure)

42% 44% 40%

Better

49% 44% 46%

No change, but good 3% 7% 9%

No change, but poor

7% 6% 6%

Worse

90% 87% 86%

Total: Better/No change, but good 0%

20%

40% 2022

ETC Institute (2022)

60% 2020

80%

100%

2014 Page 47

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With Items That Influence Perceptions of the City Trends 2022, 2020 & 2014 By percentage of respondents who were satisfied (excluding don’t knows) Satisfaction ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant very satisfied

98% Overall quality of life

98% 97% 98%

Overall image of the City

96% 96% 97%

Overall feeling of safety

96% 96% 96%

Quality of new development in the City

91% 93% 96%

Redevelopment within the city

91%

Not asked in 2014 95% Quality of public education

92% 91% 0%

20%

40%

2022 ETC Institute (2022)

60%

2020

80%

100%

2014 Page 48

2022 City of Coral Springs Business Survey: Findings Report

How satisfied is your business in the following areas: Trends - 2022, 2020 & 2014 By percentage of respondents who were satisfied (excluding don’t knows) Satisfaction ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant very satisfied

Provide lighting in commercial areas

98%

88% 89%

97% 97% 99%

Clean city streets & public areas Attract new businesses to Coral Springs

86%

Retain existing businesses in Coral Springs

97%

97% 94%

87%

Support business growth and development Litter collection on city streets

93%

89% 85%

96% 95% 96%

Not asked in 2014

Events bringing residents from surrounding towns

95% 92% 91%

Support the availability of customer parking

94% 92% 91%

Efforts at maintaining quality of neighborhoods

92% 92% 95% 87% 85%

Work on road conditions

83% 82%

Ease traffic congestion 0%

20%

40%

2022 ETC Institute (2022)

60%

2020

80%

95%

90%

100%

2014 Page 49

2022 City of Coral Springs Business Survey: Findings Report

How likely would you be to recommend the City as a business location to friends, family and co-workers?

Trends - 2022, 2020 & 2014 By percentage of respondents who were likely to recommend the City (excluding don't know) Likely ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant very likely

2022

95%

2020

94%

2014

90%

0% ETC Institute (2022)

20%

40%

60%

80%

100% Page 50

2022 City of Coral Springs Business Survey: Findings Report

How would you rate the physical appearance of the area where your business is located?

Trends - 2022, 2020 & 2014 By percentage of respondents (excluding don’t know)

30% Excellent

36% 40% 45% 47%

Good 40% 21% Average

14% 17% 4% 4%

Poor

3% 75% Total: Excellent/Good

82% 80% 0%

ETC Institute (2022)

20%

40% 2022

60% 2020 2014

80%

100%

Page 51

2022 City of Coral Springs Business Survey: Findings Report

How Businesses Rate the Labor Pool in the City Trends - 2022, 2020 & 2014 By percentage of respondents who were satisfied (excluding don’t knows) Ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant excellent

90% Productivity of the workforce

92% 94% 86%

Quality of labor

87% 89% 85%

Attitude of employees

90% 93% 83%

Stability of the City's labor force

92% 90% 80%

Availability of labor

90% 90% 0%

20%

40%

2022 ETC Institute (2022)

60%

2020

80%

100%

2014 Page 52

2022 City of Coral Springs Business Survey: Findings Report

What are the best ways for the City to communicate with your business ?

TrendsBy-percentage 2022,of respondents 2020 & 2014 Emails

51% 51%

Direct Mail City website

23% 20%

Social Media (Facebook, Twitter, YouTube, etc.)

22%

15% 12%

Personal calls 8% 7%

Business Forums City Economic Development website Brochures

58% 57%

28%

37%

20%

11%

7%

4% Not asked in 2014 5% 7%

20%

5% 7% 10% 4% 3% 9% 4% 4% 7%

Workshops eHelpDesk City TV (Channel 25) 0%

20%

40%

2022 ETC Institute (2022)

75%

31%

15% 16% 19%

Newsletters

60%

60%

2020

80%

100%

2014 Page 53

2022 City of Coral Springs Business Survey: Findings Report

Overall Ratings of How Well the City is Communicating With Business Owners and Managers Trends - 2022, 2020 & 2014 By percentage of respondents (excluding don’t know)

28% Very Good

22% 23% 57% 60% 55%

Good 13% 14% 17%

Poor 2% 4% 5%

Very Poor

85% 82% 78%

Total: Very Good/Good 0%

20%

40%

60% 2022

ETC Institute (2022)

2020

80%

100%

2014 Page 54

2022 City of Coral Springs Business Survey: Findings Report

If you had a complaint or comment to make about City services, would you know who to call or where to go?

Trends - 2022, 2020 & 2014 by percentage of respondents

55% Yes

58% 65% 34%

No

26% 34% 12%

Don't know

16% 1% 0%

20%

40%

60% 2022

ETC Institute (2022)

2020

80%

100%

2014 Page 55

2022 City of Coral Springs Business Survey: Findings Report

Ratings of City Property Taxes Compared to Other Communities Trends - 2022, 2020 & 2014 By percentage of respondents

36% Higher

44% 33% 2%

Lower

3% 4% 28%

About the Same

29% 37% 34%

Don’t know

24% 26% 0%

20%

40% 2022

ETC Institute (2022)

60% 2020

80%

100%

2014

Page 56

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With City Codes Trends - 2022, 2020 & 2014

By percentage of respondents who were satisfied (excluding don’t knows) Satisfaction ratings were the combined 3, 4 & 5 ratings on a 5-point scale, where a rating of 5 meant very satisfied

Requiring proper business appearance maintenance

92% 94% 90%

Paint color regulations

92% 93% 92%

Landscaping codes

90% 90% 88%

Zoning codes

90% 91% 86%

Business parking regulations

89% 93% 90%

Trash disposal regulations

89% 93% 91% 86%

Business signage regulations

73%

0%

20%

40% 2022

ETC Institute (2022)

2020

60%

80%

92%

100%

2014 Page 57

2022 City of Coral Springs Business Survey: Findings Report

3 ©2021 ETC Institute

ETC Institute (2022)

Benchmarking Analysis

Page iv

Page 58

2022 City of Coral Springs Business Survey: Findings Report

Benchmarking Analysis Overview This report contains benchmarking data from two sources: (1) a national survey that was administered

by ETC Institute during the winter of 2021 to a random sample of 1,145 businesses across the United States, and (2) a regional survey administered to a random sample of 237 businesses in Florida during the winter of 2021.

Interpreting the Charts National and Regional Benchmarks. The charts on the following pages show how the overall results for Pasco County compare to the national and regional averages based on the survey that was administered

by ETC Institute to a random sample of 1,145 businesses in the U.S. and 237 businesses in Florida. The City of Coral Springs’ results are shown in the charts as a blue bar, the Florida averages are shown as a red bar, and the U.S. averages are shown as a yellow bar.

ETC Institute (2022)

Page 59

2022 City of Coral Springs Business Survey: Findings Report

ETC Institute (2022)

Page 60

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With City Services, Departments or Programs Coral Springs vs. Florida vs. the U.S. by percentage of businesses that rated the item as a 4 or 5 on a 5-point scale (excluding “don’t know”)

97% Police Department

76% 72%

75% Code Compliance

64% 57%

68% Street Maintenance

67% 60%

66% Street Drainage

64% 62% 0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S. Page 61

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With Items That Influence Perceptions of the City Coral Springs vs. Florida vs. the U.S. by percentage of businesses that rated the item as a 4 or 5 on a 5-point scale (excluding “don’t know”) 87%

Overall quality of life

76% 68% 85%

Overall image of the city

66% 71% 78%

Overall feeling of safety

69% 64% 78%

Quality of new development in the city

62% 58% 67% 70%

Quality of public education 60%

66% 69% 64%

Feeling of safety 0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S. Page 62

2022 City of Coral Springs Business Survey: Findings Report

Likelihood of Recommending the City as a Business Location to Friends, Family and Co-Workers Coral Springs vs. Florida vs. the U.S.

by percentage of businesses that were "very likely" or "likely" to recommend the City (excluding “don’t know”)

83%

76%

% of businesses that are "very likely" or "likely" to recommend the City as a business location

74%

0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S.

Page 63

2022 City of Coral Springs Business Survey: Findings Report

How would you rate the physical appearance of the area where your business is located?

Coral Springs vs. Florida vs. the U.S. by percentage of businesses that rated the appearance as "excellent" or "good" (excluding “don’t know”)

83%

% of businesses that rated the physical appearance of their business location as "excellent" or "good"

71%

66%

0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S.

Page 64

2022 City of Coral Springs Business Survey: Findings Report

Ratings of the Labor Pool Coral Springs vs. Florida vs. the U.S. by percentage of businesses that rated the item as a 4 or 5 on a 5-point scale (excluding “don’t know”)

43%

Stability of the City's labor force

61% 57%

42%

Quality of labor

69% 56%

35%

Availability of labor

73% 65%

0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S. Page 65

2022 City of Coral Springs Business Survey: Findings Report

Satisfaction With City Codes Coral Springs vs. Florida vs. the U.S. by percentage of businesses that rated the item as a 4 or 5 on a 5-point scale (excluding “don’t know”)

70%

Requirement for proper business appearance maint.

62% 59% 65%

Business parking regulations

59% 58% 63%

Landscaping codes

63% 54% 62%

Zoning codes

60% 38% 62%

Business signage regulations

62% 57%

0%

20%

40% Coral Springs

ETC Institute (2022)

60% Florida

80%

100%

U.S. Page 66

2022 City of Coral Springs Business Survey: Findings Report

4 ©2021 ETC Institute

ETC Institute (2022)

Tabular Data

Page v

Page 67

2022 City of Coral Springs Business Survey: Findings Report

Q1. Community Service Satisfaction. Please indicate if your business has used each of the following services, departments, or programs over the past TWO years.

(N=300) Q1-1. Building Division Permits

Yes 29.0%

No 71.0%

Q1-2. Building Inspections

28.0%

72.0%

Q1-3. Fire Inspection

52.7%

47.3%

Q1-4. Fire Suppression Services

4.0%

96.0%

Q1-5. Emergency Paramedics

9.0%

91.0%

Q1-6. Building Division Call Center

10.3%

89.7%

Q1-7. Business Tax

75.0%

25.0%

Q1-8. Code Compliance

21.7%

78.3%

Q1-9. Planning & Zoning

15.0%

85.0%

Q1-10. Police Department

21.3%

78.7%

4.0%

96.0%

Q1-12. Street Maintenance

13.7%

86.3%

Q1-13. Street Drainage

10.7%

89.3%

Q1-14. Trash Collection Services

31.7%

68.3%

Q1-15. Water Billing

32.0%

68.0%

Q1-11. Police Traffic Enforcement

ETC Institute (2022)

Page 68

2022 City of Coral Springs Business Survey: Findings Report

Q1. If "YES," your business has used the service, please rate the service using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=282) Satisfied

Neutral

51.7%

28.7%

6.9%

6.9%

2.3%

3.4%

Q1-2. Building Inspections

42.9%

36.9%

10.7%

1.2%

4.8%

3.6%

Q1-3. Fire Inspection

64.6%

20.3%

8.2%

0.6%

1.3%

5.1%

Q1-4. Fire Suppression Services

41.7%

25.0%

25.0%

0.0%

0.0%

8.3%

Q1-5. Emergency Paramedics

77.8%

11.1%

11.1%

0.0%

0.0%

0.0%

Q1-6. Building Division Call Center

58.1%

29.0%

12.9%

0.0%

0.0%

0.0%

Q1-7. Business Tax

54.7%

25.3%

10.7%

0.4%

1.8%

7.1%

Q1-8. Code Compliance

41.5%

29.2%

13.8%

1.5%

7.7%

6.2%

Q1-9. Planning & Zoning

44.4%

35.6%

11.1%

4.4%

2.2%

2.2%

Q1-10. Police Department

70.3%

23.4%

1.6%

1.6%

0.0%

3.1%

Q1-11. Police Traffic Enforcement

33.3%

33.3%

8.3%

16.7%

8.3%

0.0%

Q1-12. Street Maintenance

39.0%

26.8%

14.6%

7.3%

9.8%

2.4%

Q1-13. Street Drainage

28.1%

37.5%

9.4%

21.9%

3.1%

0.0%

Q1-14. Trash Collection Services

34.7%

18.9%

20.0%

10.5%

11.6%

4.2%

Q1-15. Water Billing

55.2%

29.2%

7.3%

3.1%

0.0%

5.2%

Q1-1. Building Division Permits

ETC Institute (2022)

Dissatisfied

Very dissatisfied

Very satisfied

Don't know

Page 69

2022 City of Coral Springs Business Survey: Findings Report

WITHOUT “DON’T KNOW” Q1. If "YES," your business has used the service, please rate the service using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=282) Satisfied 29.8%

Neutral 7.1%

Q1-2. Building Inspections

44.4%

38.3%

11.1%

1.2%

4.9%

Q1-3. Fire Inspection

68.0%

21.3%

8.7%

0.7%

1.3%

Q1-4. Fire Suppression Services

45.5%

27.3%

27.3%

0.0%

0.0%

Q1-5. Emergency Paramedics

77.8%

11.1%

11.1%

0.0%

0.0%

Q1-6. Building Division Call Center

58.1%

29.0%

12.9%

0.0%

0.0%

Q1-7. Business Tax

58.9%

27.3%

11.5%

0.5%

1.9%

Q1-8. Code Compliance

44.3%

31.1%

14.8%

1.6%

8.2%

Q1-9. Planning & Zoning

45.5%

36.4%

11.4%

4.5%

2.3%

Q1-10. Police Department

72.6%

24.2%

1.6%

1.6%

0.0%

Q1-11. Police Traffic Enforcement

33.3%

33.3%

8.3%

16.7%

8.3%

Q1-12. Street Maintenance

40.0%

27.5%

15.0%

7.5%

10.0%

Q1-13. Street Drainage

28.1%

37.5%

9.4%

21.9%

3.1%

Q1-14. Trash Collection Services

36.3%

19.8%

20.9%

11.0%

12.1%

Q1-15. Water Billing

58.2%

30.8%

7.7%

3.3%

0.0%

Q1-1. Building Division Permits

ETC Institute (2022)

Dissatisfied 7.1%

Very dissatisfied 2.4%

Very satisfied 53.6%

Page 70

2022 City of Coral Springs Business Survey: Findings Report

Q1a. If you are “very dissatisfied” or “dissatisfied” with any of the items in Question 1, please list the items below and explain why.

• • • • • • • • • • • • • • • • • • • • •

• • • • • • • •

Bad experience in Sam's Club parking lot. Police sided with the driver who was not telling the truth.

Called the trash company in June of 2020 to change my services and in Nov of 2021 was when it was changed.

Code compliance I use regularly to report garbage cans and bulk trash out before it is supposed to. The amount of cans left out by the street is mind blowing.

Code compliance is looking for to find little minor things to write up and work against the interests of the property to maintain and keep a safe attractive property.

Construction materials are stored in a warehouse that gets inspected. I get a bill and pay, then 4 years later they show I did not pay. Bad record keeping. I ended up having to pay twice.

Currently prolong construction. Area to the business has high water when it rains.

Don't pick up on time extremely bad service, If Waste Pro, they are terrible Inadequate responses. Training needed in all areas.

Can do a lot better.

Inspection is very expensive. Business taxes are expensive too.

Many times garbage is not picked up.

Never see code compliance do anything. Streets are in extremely poor condition. Too many missed pick ups with trash collection.

Not consistent Permitting takes a long time. Closed permits are not closed in your records. Speeders on Ramblewood Dr. are rarely held accountable. Trash collection schedule is ignored often.

Police need to do more to stop noisy, speeding vehicles Potholes Potholes on Sample Rd & University Dr. going west is terrible.

Some areas on University near Riverside still puddle & is dangerous as well as areas on Coral Ridge & Springs Dr. Crime is getting worse and crazy.

Street Maintenance never called back concerning repaving our neighborhood.

The process of applying was pretty straightforward and everyone I interacted with was very pleasant. The Only part I was a bit disappointed with is the fact that it took more than a week to get my application approved. To be fair, I'm not sure if this is normal procedure due to the pandemic and this was my first time applying for business tax registration.

There is construction of roads on all sides of our building at the same time.

Trash collection services is not to our standards. Too many missed pick ups.

Trash is always overflowing, The Plaza needs pick up everyday.

Trying to get extra parking for customers.

Waste Pro is a mess. Shut down streets block our deliveries. Customers were jeopardized to come.

Waste Pro will tell you what you want hear while talking to them, but does not follow up.

We had a vehicle that was vandalized and the detective on the case never returned repeated phone calls. zoning inspection for tile roof takes 2-3 weeks but should only be 24 hours. It takes 5 inspections for one roof.

ETC Institute (2022)

Page 71

2022 City of Coral Springs Business Survey: Findings Report

Q2. Which THREE of the services, City departments, or programs listed in Question 1 are MOST IMPORTANT to your business?

Q2. Top choice Building Division Permits Building Inspections Fire Inspection Fire Suppression Services Emergency Paramedics Building Division Call Center Business Tax Code Compliance Planning & Zoning Police Department Police Traffic Enforcement Street Maintenance Street Drainage Trash Collection Services Water Billing None chosen Total

Number 35 9 38 3 9 2 62 14 7 50 3 10 2 16 3 37 300

Percent 11.7 % 3.0 % 12.7 % 1.0 % 3.0 % 0.7 % 20.7 % 4.7 % 2.3 % 16.7 % 1.0 % 3.3 % 0.7 % 5.3 % 1.0 % 12.3 % 100.0 %

Q2. Which THREE of the services, City departments, or programs listed in Question 1 are MOST IMPORTANT to your business?

Q2. 2nd choice Building Division Permits Building Inspections Fire Inspection Fire Suppression Services Emergency Paramedics Building Division Call Center Business Tax Code Compliance Planning & Zoning Police Department Police Traffic Enforcement Street Maintenance Street Drainage Trash Collection Services Water Billing None chosen Total

ETC Institute (2022)

Number 11 27 36 9 20 3 29 12 9 25 6 14 6 17 19 57 300

Percent 3.7 % 9.0 % 12.0 % 3.0 % 6.7 % 1.0 % 9.7 % 4.0 % 3.0 % 8.3 % 2.0 % 4.7 % 2.0 % 5.7 % 6.3 % 19.0 % 100.0 %

Page 72

2022 City of Coral Springs Business Survey: Findings Report

Q2. Which THREE of the services, City departments, or programs listed in Question 1 are MOST IMPORTANT to your business?

Q2. 3rd choice Building Division Permits Building Inspections Fire Inspection Fire Suppression Services Emergency Paramedics Building Division Call Center Business Tax Code Compliance Planning & Zoning Police Department Police Traffic Enforcement Street Maintenance Street Drainage Trash Collection Services Water Billing None chosen Total

Number 9 12 22 6 15 9 20 16 6 31 7 18 7 29 16 77 300

Percent 3.0 % 4.0 % 7.3 % 2.0 % 5.0 % 3.0 % 6.7 % 5.3 % 2.0 % 10.3 % 2.3 % 6.0 % 2.3 % 9.7 % 5.3 % 25.7 % 100.0 %

SUM OF TOP 3 CHOICES Q2. Which THREE of the services, City departments, or programs listed in Question 1 are MOST IMPORTANT to your business? (top 3) Q2. Sum of top 3 choices Building Division Permits Building Inspections Fire Inspection Fire Suppression Services Emergency Paramedics Building Division Call Center Business Tax Code Compliance Planning & Zoning Police Department Police Traffic Enforcement Street Maintenance Street Drainage Trash Collection Services Water Billing None chosen Total

ETC Institute (2022)

Number 55 48 96 18 44 14 111 42 22 106 16 42 15 62 38 37 766

Percent 18.3 % 16.0 % 32.0 % 6.0 % 14.7 % 4.7 % 37.0 % 14.0 % 7.3 % 35.3 % 5.3 % 14.0 % 5.0 % 20.7 % 12.7 % 12.3 %

Page 73

2022 City of Coral Springs Business Survey: Findings Report

Q3. Overall, how would you rate the City of Coral Springs' customer service? Would you say it is…

Q3. How would you rate City's overall customer service Very good Good Poor Very poor Don't know Total

Number 168 106 10 2 14 300

Percent 56.0 % 35.3 % 3.3 % 0.7 % 4.7 % 100.0 %

WITHOUT “DON’T KNOW” Q3. Overall, how would you rate the City of Coral Springs' customer service? Would you say it is… (without "don't know") Q3. How would you rate City's overall customer service Very good Good Poor Very poor Total

Number 168 106 10 2 286

Percent 58.7 % 37.1 % 3.5 % 0.7 % 100.0 %

Q4. In general, how satisfied are you with the overall quality of services provided by the City of Coral Springs? Would you say the quality of services provided is…

Q4. How satisfied are you with overall quality of services provided by City Significantly higher than your expectations Higher than your expectations Expectations met Below your expectations Don't know Total

Number 51 82 147 12 8 300

Percent 17.0 % 27.3 % 49.0 % 4.0 % 2.7 % 100.0 %

WITHOUT “DON’T KNOW” Q4. In general, how satisfied are you with the overall quality of services provided by the City of Coral Springs? Would you say the quality of services provided is… (without "don't know") Q4. How satisfied are you with overall quality of services provided by City Significantly higher than your expectations Higher than your expectations Expectations met Below your expectations Total

ETC Institute (2022)

Number 51 82 147 12 292

Percent 17.5 % 28.1 % 50.3 % 4.1 % 100.0 %

Page 74

2022 City of Coral Springs Business Survey: Findings Report

Q5. Perceptions of Coral Springs. Which of the following best describes the overall business atmosphere in Coral Springs today, compared to two years ago?

Q5. What best describes overall business atmosphere in Coral Springs today compared to two years ago Better No change, but good No change, but poor Worse Don't know Total

Number 104 121 7 17 51 300

Percent 34.7 % 40.3 % 2.3 % 5.7 % 17.0 % 100.0 %

WITHOUT “DON’T KNOW” Q5. Perceptions of Coral Springs. Which of the following best describes the overall business atmosphere in Coral Springs today, compared to two years ago? (without "don't know") Q5. What best describes overall business atmosphere in Coral Springs today compared to two years ago Better No change, but good No change, but poor Worse Total

ETC Institute (2022)

Number 104 121 7 17 249

Percent 41.8 % 48.6 % 2.8 % 6.8 % 100.0 %

Page 75

2022 City of Coral Springs Business Survey: Findings Report

Q7. Please rate each of the following items that may influence your business' perception of the City of Coral Springs, using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=300) Satisfied

Neutral

37.7%

45.7%

13.3%

2.0%

0.0%

1.3%

Q7-2. Overall quality of life

38.0%

45.0%

11.0%

1.3%

0.3%

4.3%

Q7-3. Quality of new development in City

28.3%

44.7%

17.7%

3.3%

0.0%

6.0%

Q7-4. Redevelopment within City

26.7%

42.3%

20.3%

3.7%

0.0%

7.0%

Q7-5. Quality of public education

22.3%

32.0%

22.7%

4.0%

0.3%

18.7%

Q7-6. Overall feeling of safety

33.0%

41.7%

18.0%

3.0%

0.3%

4.0%

Q7-1. Overall image of City

Dissatisfied

Very dissatisfied

Very satisfied

Don't know

WITHOUT “DON’T KNOW” Q7. Please rate each of the following items that may influence your business' perception of the City of Coral Springs, using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=300)

Q7-1. Overall image of City

Satisfied 46.3%

Neutral 13.5%

Q7-2. Overall quality of life

39.7%

47.0%

11.5%

1.4%

0.3%

Q7-3. Quality of new development in City

30.1%

47.5%

18.8%

3.5%

0.0%

Q7-4. Redevelopment within City

28.7%

45.5%

21.9%

3.9%

0.0%

Q7-5. Quality of public education

27.5%

39.3%

27.9%

4.9%

0.4%

Q7-6. Overall feeling of safety

34.4%

43.4%

18.8%

3.1%

0.3%

ETC Institute (2022)

Dissatisfied 2.0%

Very dissatisfied 0.0%

Very satisfied 38.2%

Page 76

2022 City of Coral Springs Business Survey: Findings Report

Q7a. If you are “very dissatisfied” or “dissatisfied” with any of the items in Question 7, please list the items below and explain why.

• • • • • • • • • • • • • • • • • • • • •

Broward County public schools are terrible.

Coral Square Mall is not safe especially in the evening.

Could use improvements of the school system.

Crime increasing. Rent is high and effects many of our customers and employees.

Crime is bad in C.S. Crime is getting worse Don't feel safe anymore. feel unsafe when I'm in garage with door opened.

Gross mismanagement of new developments as it pertains to our future. I struggle to understand the vision and how the new downtown will thrive Increased criminal activity in area Mess with construction. Crime is rising.

My sons went to Taravella High School and I would send them to private schools today because of the issues with safety and respect for each other.

No signs of public education.

Not like it used to be. safety in public school Sidewalks need to be improved in certain areas.

Street lighting is lacking in most areas of the city. More would improve safety.

The city is overdeveloping.

The city is trying too hard to create an Urban vibe vs maintaining & improving the sub-urban vibe. Take note of the struggles of City Place, Mizner, and downtown Doral...empty stores & increase in petty crime.

There could be more emphasis on upgrading the look of the buildings.

Too much construction is hurting image of city. Need more redevelopment.

ETC Institute (2022)

Page 77

2022 City of Coral Springs Business Survey: Findings Report

Q8. Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs.

(N=300) Extremely important

Very important

Important

38.7%

33.0%

20.7%

1.7%

5.0%

1.0%

Q8-2. Low crime rate

61.3%

23.7%

10.3%

0.3%

3.0%

1.3%

Q8-3. Quality of local schools

36.7%

23.7%

15.0%

6.7%

13.0%

5.0%

Q8-4. Availability of skilled labor force

25.0%

25.0%

28.3%

7.7%

10.3%

3.7%

Q8-5. Level of taxation

35.0%

24.3%

28.7%

4.0%

5.0%

3.0%

Q8-6. Access to airports/ ports

16.0%

18.3%

26.7%

14.7%

19.3%

5.0%

Q8-7. Availability of quality housing & other amenities for senior managers

16.3%

22.3%

26.0%

9.7%

17.0%

8.7%

Q8-8. Availability of quality housing & other amenities for employees

16.3%

25.3%

29.3%

6.7%

15.0%

7.3%

Q8-9. Proximity of businesses that are important to your business

27.3%

27.0%

27.7%

6.0%

8.0%

4.0%

Q8-10. Availability of libraries, arts, & cultural amenities

19.3%

22.7%

23.7%

13.0%

16.3%

5.0%

Q8-11. Attitude of local government toward business

44.0%

30.3%

19.0%

0.7%

3.0%

3.0%

Q8-12. Availability of telecommunications, utilities & other infrastructure

42.7%

29.7%

19.0%

2.7%

3.0%

3.0%

Q8-13. Availability of parks & open space

26.3%

27.0%

18.3%

9.3%

15.0%

4.0%

Q8-1. Overall image of City

ETC Institute (2022)

Less important

Not important

Not provided

Page 78

2022 City of Coral Springs Business Survey: Findings Report

Q8. Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs.

Extremely important

Very important

Important

40.3%

26.0%

20.7%

5.7%

4.3%

3.0%

Q8-15. Ease of travel by car on major City streets

45.3%

30.0%

17.3%

4.0%

2.0%

1.3%

Q8-16. Availability of land & buildings

21.3%

25.0%

26.7%

9.3%

12.3%

5.3%

Q8-14. Access to Sawgrass Expressway

ETC Institute (2022)

Less important

Not important

Not provided

Page 79

2022 City of Coral Springs Business Survey: Findings Report

WITHOUT “NOT PROVIDED” Q8. Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs. (without "not provided") (N=300) Extremely important

Very important

Important

39.1%

33.3%

20.9%

1.7%

5.1%

Q8-2. Low crime rate

62.2%

24.0%

10.5%

0.3%

3.0%

Q8-3. Quality of local schools

38.6%

24.9%

15.8%

7.0%

13.7%

Q8-4. Availability of skilled labor force

26.0%

26.0%

29.4%

8.0%

10.7%

Q8-5. Level of taxation

36.1%

25.1%

29.6%

4.1%

5.2%

Q8-6. Access to airports/ports

16.8%

19.3%

28.1%

15.4%

20.4%

Q8-7. Availability of quality housing & other amenities for senior managers

17.9%

24.5%

28.5%

10.6%

18.6%

Q8-8. Availability of quality housing & other amenities for employees

17.6%

27.3%

31.7%

7.2%

16.2%

Q8-9. Proximity of businesses that are important to your business

28.5%

28.1%

28.8%

6.3%

8.3%

Q8-10. Availability of libraries, arts, & cultural amenities

20.4%

23.9%

24.9%

13.7%

17.2%

Q8-11. Attitude of local government toward business

45.4%

31.3%

19.6%

0.7%

3.1%

Q8-12. Availability of telecommunications, utilities & other infrastructure

44.0%

30.6%

19.6%

2.7%

3.1%

Q8-1. Overall image of City

ETC Institute (2022)

Less important

Not important

Page 80

2022 City of Coral Springs Business Survey: Findings Report

WITHOUT “NOT PROVIDED” Q8. Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs. (without "not provided") Extremely important

Very important

Important

27.4%

28.1%

19.1%

9.7%

15.6%

Q8-14. Access to Sawgrass Expressway

41.6%

26.8%

21.3%

5.8%

4.5%

Q8-15. Ease of travel by car on major City streets

45.9%

30.4%

17.6%

4.1%

2.0%

Q8-16. Availability of land & buildings

22.5%

26.4%

28.2%

9.9%

13.0%

Q8-13. Availability of parks & open space

ETC Institute (2022)

Less important

Not important

Page 81

2022 City of Coral Springs Business Survey: Findings Report

Q9. Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business' decision to stay in the City of Coral Springs for the next 10 years?

Q9. Top choice Overall image of City Low crime rate Quality of local schools Availability of skilled labor force Level of taxation Access to airports/ports Availability of quality housing & other amenities for senior managers Availability of quality housing & other amenities for employees Proximity of businesses that are important to your business Availability of libraries, arts, & cultural amenities Attitude of local government toward business Availability of telecommunications, utilities & other infrastructure Availability of parks & open space Access to Sawgrass Expressway Ease of travel by car on major City streets Availability of land & buildings None chosen Total

Number 74 78 14 9 32 1

Percent 24.7 % 26.0 % 4.7 % 3.0 % 10.7 % 0.3 %

1 2 9 1 10 8 2 11 10 5 33 300

0.3 % 0.7 % 3.0 % 0.3 % 3.3 % 2.7 % 0.7 % 3.7 % 3.3 % 1.7 % 11.0 % 100.0 %

Q9. Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business' decision to stay in the City of Coral Springs for the next 10 years?

Q9. 2nd choice Overall image of City Low crime rate Quality of local schools Availability of skilled labor force Level of taxation Access to airports/ports Availability of quality housing & other amenities for senior managers Availability of quality housing & other amenities for employees Proximity of businesses that are important to your business Availability of libraries, arts, & cultural amenities Attitude of local government toward business Availability of telecommunications, utilities & other infrastructure Availability of parks & open space Access to Sawgrass Expressway Ease of travel by car on major City streets Availability of land & buildings None chosen Total

ETC Institute (2022)

Number 39 67 12 14 40 6

Percent 13.0 % 22.3 % 4.0 % 4.7 % 13.3 % 2.0 %

4 3 15 1 15 7 2 15 17 2 41 300

1.3 % 1.0 % 5.0 % 0.3 % 5.0 % 2.3 % 0.7 % 5.0 % 5.7 % 0.7 % 13.7 % 100.0 %

Page 82

2022 City of Coral Springs Business Survey: Findings Report

Q9. Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business' decision to stay in the City of Coral Springs for the next 10 years?

Q9. 3rd choice Overall image of City Low crime rate Quality of local schools Availability of skilled labor force Level of taxation Access to airports/ports Availability of quality housing & other amenities for senior managers Availability of quality housing & other amenities for employees Proximity of businesses that are important to your business Availability of libraries, arts, & cultural amenities Attitude of local government toward business Availability of telecommunications, utilities & other infrastructure Availability of parks & open space Access to Sawgrass Expressway Ease of travel by car on major City streets Availability of land & buildings None chosen Total

Number 19 26 22 15 22 5

Percent 6.3 % 8.7 % 7.3 % 5.0 % 7.3 % 1.7 %

7 10 20 5 35 17 6 10 29 2 50 300

2.3 % 3.3 % 6.7 % 1.7 % 11.7 % 5.7 % 2.0 % 3.3 % 9.7 % 0.7 % 16.7 % 100.0 %

SUM OF TOP 3 CHOICES Q9. Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business' decision to stay in the City of Coral Springs for the next 10 years? (top 3) Q9. Sum of top 3 choices Overall image of City Low crime rate Quality of local schools Availability of skilled labor force Level of taxation Access to airports/ports Availability of quality housing & other amenities for senior managers Availability of quality housing & other amenities for employees Proximity of businesses that are important to your business Availability of libraries, arts, & cultural amenities Attitude of local government toward business Availability of telecommunications, utilities & other infrastructure Availability of parks & open space Access to Sawgrass Expressway Ease of travel by car on major City streets Availability of land & buildings None chosen Total

ETC Institute (2022)

Number 132 171 48 38 94 12

Percent 44.0 % 57.0 % 16.0 % 12.7 % 31.3 % 4.0 %

12 15 44 7 60 32 10 36 56 9 33 809

4.0 % 5.0 % 14.7 % 2.3 % 20.0 % 10.7 % 3.3 % 12.0 % 18.7 % 3.0 % 11.0 %

Page 83

2022 City of Coral Springs Business Survey: Findings Report

Q10. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied your business is with the City of Coral Springs in the following areas.

(N=300) Satisfied

Neutral

30.0%

37.3%

21.0%

2.3%

0.7%

8.7%

Q10-2. Attract new businesses to Coral Springs

26.7%

40.3%

20.7%

2.0%

0.7%

9.7%

Q10-3. Support business growth & development

27.3%

39.0%

21.7%

2.7%

1.3%

8.0%

Q10-4. City efforts at maintaining quality of neighborhoods

30.7%

42.7%

16.0%

6.7%

1.0%

3.0%

Q10-5. Provide lighting in commercial areas

30.3%

43.3%

21.0%

2.0%

0.0%

3.3%

Q10-6. Support availability of customer parking

27.3%

42.3%

21.0%

5.0%

0.7%

3.7%

Q10-7. Ease traffic congestion

20.3%

34.0%

26.7%

13.7%

2.7%

2.7%

Q10-8. Work on road conditions

21.3%

39.3%

24.3%

10.7%

2.0%

2.3%

Q10-9. Create attractions/ events to bring residents from surrounding cities to Coral Springs

23.0%

37.0%

26.0%

3.7%

1.3%

9.0%

Q10-10. Clean City streets & public areas

36.7%

44.3%

15.0%

2.3%

0.3%

1.3%

Q10-11. Litter collection on City streets

32.7%

45.0%

15.0%

3.7%

1.0%

2.7%

Q10-12. To support environmental & sustainable efforts

24.0%

40.0%

23.7%

2.3%

0.0%

10.0%

Q10-13. Maintain aesthetics & tree canopy

29.0%

47.3%

17.0%

1.0%

1.0%

4.7%

Q10-1. Retain existing businesses in Coral Springs

ETC Institute (2022)

Dissatisfied

Very dissatisfied

Very satisfied

Don't know

Page 84

2022 City of Coral Springs Business Survey: Findings Report

WITHOUT “DON’T KNOW” Q10. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied your business is with the City of Coral Springs in the following areas. (without "don't know") (N=300) Satisfied

Neutral

32.8%

40.9%

23.0%

2.6%

0.7%

Q10-2. Attract new businesses to Coral Springs

29.5%

44.6%

22.9%

2.2%

0.7%

Q10-3. Support business growth & development

29.7%

42.4%

23.6%

2.9%

1.4%

Q10-4. City efforts at maintaining quality of neighborhoods

31.6%

44.0%

16.5%

6.9%

1.0%

Q10-5. Provide lighting in commercial areas

31.4%

44.8%

21.7%

2.1%

0.0%

Q10-6. Support availability of customer parking

28.4%

43.9%

21.8%

5.2%

0.7%

Q10-7. Ease traffic congestion

20.9%

34.9%

27.4%

14.0%

2.7%

Q10-8. Work on road conditions

21.8%

40.3%

24.9%

10.9%

2.0%

Q10-9. Create attractions/events to bring residents from surrounding cities to Coral Springs

25.3%

40.7%

28.6%

4.0%

1.5%

Q10-10. Clean City streets & public areas

37.2%

44.9%

15.2%

2.4%

0.3%

Q10-11. Litter collection on City streets

33.6%

46.2%

15.4%

3.8%

1.0%

Q10-12. To support environmental & sustainable efforts

26.7%

44.4%

26.3%

2.6%

0.0%

Q10-13. Maintain aesthetics & tree canopy

30.4%

49.7%

17.8%

1.0%

1.0%

Q10-1. Retain existing businesses in Coral Springs

ETC Institute (2022)

Dissatisfied

Very dissatisfied

Very satisfied

Page 85

2022 City of Coral Springs Business Survey: Findings Report

Q11. Thinking generally about the City of Coral Springs, how likely would you be to recommend Coral Springs as a business location to friends, family, and co-workers?

Q11. How likely would you be to recommend Coral Springs as a business location to friends, family, & coworkers Very likely Likely Somewhat likely Not likely Not likely at all Don't know Total

Number 154 87 33 11 5 10 300

Percent 51.3 % 29.0 % 11.0 % 3.7 % 1.7 % 3.3 % 100.0 %

WITHOUT “DON’T KNOW” Q11. Thinking generally about the City of Coral Springs, how likely would you be to recommend Coral Springs as a business location to friends, family, and co-workers? (without "don't know") Q11. How likely would you be to recommend Coral Springs as a business location to friends, family, & coworkers Very likely Likely Somewhat likely Not likely Not likely at all Total

ETC Institute (2022)

Number 154 87 33 11 5 290

Percent 53.1 % 30.0 % 11.4 % 3.8 % 1.7 % 100.0 %

Page 86

2022 City of Coral Springs Business Survey: Findings Report

Q13. How would you rate the physical appearance of the area where your business is located?

Q13. How would you rate physical appearance of the area where your business is located Excellent Good Average Poor Don't know Total

Number 87 134 63 11 5 300

Percent 29.0 % 44.7 % 21.0 % 3.7 % 1.7 % 100.0 %

WITHOUT “DON’T KNOW” Q13. How would you rate the physical appearance of the area where your business is located? (without "don't know") Q13. How would you rate physical appearance of the area where your business is located Excellent Good Average Poor Total

ETC Institute (2022)

Number 87 134 63 11 295

Percent 29.5 % 45.4 % 21.4 % 3.7 % 100.0 %

Page 87

2022 City of Coral Springs Business Survey: Findings Report

Q14. Based on the location of your business, would pedestrian-friendly/improved walkability increase the number of customers your establishment serves?

Q14. Would pedestrian-friendly/improved walkability increase number of customers your establishment serves Yes No Don't know Total

Number 85 156 59 300

Percent 28.3 % 52.0 % 19.7 % 100.0 %

WITHOUT “DON’T KNOW” Q14. Based on the location of your business, would pedestrian-friendly/improved walkability increase the number of customers your establishment serves? (without "don't know") Q14. Would pedestrian-friendly/improved walkability increase number of customers your establishment serves Yes No Total

ETC Institute (2022)

Number 85 156 241

Percent 35.3 % 64.7 % 100.0 %

Page 88

2022 City of Coral Springs Business Survey: Findings Report

Q15. Using a scale of 1 to 5, where 5 is "Excellent" and 1 is "Poor," please rate the labor pool in the City of Coral Springs in the following areas.

(N=300) Good 22.0%

Average 35.7%

9.7%

18.3%

36.0%

Q15-3. Stability of City's labor force

10.7%

21.3%

Q15-4. Attitude of employees

13.7%

Q15-5. Productivity of workforce

10.3%

Q15-1. Quality of labor

Excellent 11.3%

Q15-2. Availability of labor

Below average 7.0%

Poor 4.3%

Don't know 19.7%

9.7%

6.3%

20.0%

30.3%

9.3%

3.3%

25.0%

26.3%

30.0%

8.7%

3.3%

18.0%

29.3%

32.7%

5.3%

2.7%

19.7%

WITHOUT “DON’T KNOW” Q15. Using a scale of 1 to 5, where 5 is "Excellent" and 1 is "Poor," please rate the labor pool in the City of Coral Springs in the following areas. (without "don't know") (N=300) Excellent 14.1%

Good 27.4%

Average 44.4%

Below average 8.7%

Poor 5.4%

Q15-2. Availability of labor

12.1%

22.9%

45.0%

12.1%

7.9%

Q15-3. Stability of City's labor force

14.2%

28.4%

40.4%

12.4%

4.4%

Q15-4. Attitude of employees

16.7%

32.1%

36.6%

10.6%

4.1%

Q15-5. Productivity of workforce

12.9%

36.5%

40.7%

6.6%

3.3%

Q15-1. Quality of labor

ETC Institute (2022)

Page 89

2022 City of Coral Springs Business Survey: Findings Report

Q16. Which vocational/trade school labor is lacking and would assist with your business?

(N=300) Yes 8.7%

No 49.0%

Don't know 42.3%

Q16-2. Air Conditioning Technician

16.3%

44.7%

39.0%

Q16-3. Auto Mechanic

12.7%

46.7%

40.7%

Q16-4. Plumbing

20.0%

41.0%

39.0%

Q16-5. Carpentry

21.0%

39.0%

40.0%

Q16-6. Electrical

26.0%

36.7%

37.3%

Q16-7. Other

19.0%

20.7%

60.3%

Q16-1. Culinary Arts

WITHOUT “DON’T KNOW” Q16. Which vocational/trade school labor is lacking and would assist with your business? (without "don't know") (N=300) Q16-1. Culinary Arts

Yes 15.0%

No 85.0%

Q16-2. Air Conditioning Technician

26.8%

73.2%

Q16-3. Auto Mechanic

21.3%

78.7%

Q16-4. Plumbing

32.8%

67.2%

Q16-5. Carpentry

35.0%

65.0%

Q16-6. Electrical

41.5%

58.5%

Q16-7. Other

47.9%

52.1%

ETC Institute (2022)

Page 90

2022 City of Coral Springs Business Survey: Findings Report

Q17. Communications. Has your business used the Coral Springs City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s)?

Q17. Has your business used City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s) Yes, both websites Yes, City of Coral Springs website Yes, Economic Development website No Don't know Total

Number 42 102 5 135 16 300

Percent 14.0 % 34.0 % 1.7 % 45.0 % 5.3 % 100.0 %

WITHOUT “DON’T KNOW” Q17. Communications. Has your business used the Coral Springs City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s)? (without "don't know") Q17. Has your business used City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s) Yes, both websites Yes, City of Coral Springs website Yes, Economic Development website No Total

ETC Institute (2022)

Number 42 102 5 135 284

Percent 14.8 % 35.9 % 1.8 % 47.5 % 100.0 %

Page 91

2022 City of Coral Springs Business Survey: Findings Report

Q18. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following.

(N=300) Satisfied

Neutral

27.3%

38.7%

19.0%

3.7%

2.0%

9.3%

Q18-2. City efforts to keep you informed about local issues

29.0%

40.7%

15.7%

6.3%

1.0%

7.3%

Q18-3. City website, CoralSprings.org

27.0%

40.0%

17.3%

1.0%

0.3%

14.3%

Q18-4. Economic Development website, CoralSpringsEDO.org

15.0%

22.0%

16.3%

0.3%

0.0%

46.3%

Q18-5. Business E-news

13.0%

23.7%

20.3%

0.7%

0.3%

42.0%

Q18-6. Under the Sun magazine

19.3%

27.7%

21.3%

2.0%

0.3%

29.3%

Q18-1. Availability of information about City programs & services

Dissatisfied

Very dissatisfied

Very satisfied

Don't know

WITHOUT “DON’T KNOW” Q18. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following. (without "don't know") (N=300) Satisfied

Neutral

30.1%

42.6%

21.0%

4.0%

2.2%

Q18-2. City efforts to keep you informed about local issues

31.3%

43.9%

16.9%

6.8%

1.1%

Q18-3. City website, CoralSprings.org

31.5%

46.7%

20.2%

1.2%

0.4%

Q18-4. Economic Development website, CoralSpringsEDO.org

28.0%

41.0%

30.4%

0.6%

0.0%

Q18-5. Business E-news

22.4%

40.8%

35.1%

1.1%

0.6%

Q18-6. Under the Sun magazine

27.4%

39.2%

30.2%

2.8%

0.5%

Q18-1. Availability of information about City programs & services

ETC Institute (2022)

Dissatisfied

Very dissatisfied

Very satisfied

Page 92

2022 City of Coral Springs Business Survey: Findings Report

Q19. Which of the following are the best ways for the City of Coral Springs to communicate with your business, or get important information to your business?

Q19. What are the best ways for City to communicate with your business, or get important information to your business Direct mail City website Economic development website Emails City TV (Channel 25 on Advanced Cable, 99 on U-Verse) Business forums Workshops Brochures Personal calls Newsletters eHelpDesk Social media (Facebook, Twitter, YouTube, etc.)

Other Don’t know Total

Number 147 90 21 216 11 22 14 15 43 46 12 81 11 11 740

Percent 49.0 % 30.0 % 7.0 % 72.0 % 3.7 % 7.3 % 4.7 % 5.0 % 14.3 % 15.3 % 4.0 % 27.0 % 3.7 % 3.7 %

WITHOUT “DON’T KNOW” Q19. Which of the following are the best ways for the City of Coral Springs to communicate with your business, or get important information to your business? (without "don't know") Q19. What are the best ways for City to communicate with your business, or get important information to your business Direct mail City website Economic development website Emails City TV (Channel 25 on Advanced Cable, 99 on U-Verse) Business forums Workshops Brochures Personal calls Newsletters eHelpDesk Social media (Facebook, Twitter, YouTube, etc.)

Other Total

ETC Institute (2022)

Number 147 90 21 216 11 22 14 15 43 46 12 81 11 729

Percent 50.9 % 31.1 % 7.3 % 74.7 % 3.8 % 7.6 % 4.8 % 5.2 % 14.9 % 15.9 % 4.2 % 28.0 % 3.8 %

Page 93

2022 City of Coral Springs Business Survey: Findings Report

Q19-13. Other Q19-13. Other Texts Posted in buildings Neighborhood Facebook app Meetings for first year businesses Total

Number 8 1 1 1 11

Percent 72.7 % 9.1 % 9.1 % 9.1 % 100.0 %

Q20. Overall, how would you rate the job the City of Coral Springs does in communicating with business owners and managers? Would you say the City is doing...

Q20. How would you rate overall job City does in communicating with business owners & managers Very good Good Poor Very poor Don't know Total

Number 76 154 36 5 29 300

Percent 25.3 % 51.3 % 12.0 % 1.7 % 9.7 % 100.0 %

WITHOUT “DON’T KNOW” Q20. Overall, how would you rate the job the City of Coral Springs does in communicating with business owners and managers? Would you say the City is doing... (without "don't know") Q20. How would you rate overall job City does in communicating with business owners & managers Very good Good Poor Very poor Total

ETC Institute (2022)

Number 76 154 36 5 271

Percent 28.0 % 56.8 % 13.3 % 1.8 % 100.0 %

Page 94

2022 City of Coral Springs Business Survey: Findings Report

Q21. How satisfied are you with the level of communication you receive from each of the following Departments?

(N=300) Satisfied

Neutral

13.7%

25.0%

17.3%

4.0%

0.7%

39.3%

Q21-2. Building Permits

17.7%

19.7%

18.0%

2.0%

0.7%

42.0%

Q21-3. Building Department Inspections

16.7%

24.3%

17.7%

1.7%

0.7%

39.0%

Q21-4. Fire Inspection

27.7%

31.0%

14.0%

1.7%

0.0%

25.7%

Q21-5. Fire Suppression

11.0%

17.7%

16.0%

0.3%

0.0%

55.0%

Q21-6. Emergency Paramedics

22.0%

18.0%

12.7%

0.3%

0.0%

47.0%

Q21-7. Police Department

27.3%

26.7%

13.7%

1.0%

0.0%

31.3%

Q21-8. Building/Permits Call Center

15.7%

19.7%

14.3%

0.7%

0.3%

49.3%

Q21-9. Business Tax

26.3%

30.0%

17.7%

3.3%

0.7%

22.0%

Q21-10. Code Compliance

17.3%

21.0%

20.3%

1.3%

1.3%

38.7%

Q21-11. Planning & Zoning

12.3%

19.7%

19.3%

1.7%

0.7%

46.3%

Q21-1. Economic Development

ETC Institute (2022)

Dissatisfied

Very dissatisfied

Very satisfied

Don't know

Page 95

2022 City of Coral Springs Business Survey: Findings Report

WITHOUT “DON’T KNOW” Q21. How satisfied are you with the level of communication you receive from each of the following Departments? (without "don't know") (N=300) Satisfied 41.2%

Neutral 28.6%

Q21-2. Building Permits

30.5%

33.9%

31.0%

3.4%

1.1%

Q21-3. Building Department Inspections

27.3%

39.9%

29.0%

2.7%

1.1%

Q21-4. Fire Inspection

37.2%

41.7%

18.8%

2.2%

0.0%

Q21-5. Fire Suppression

24.4%

39.3%

35.6%

0.7%

0.0%

Q21-6. Emergency Paramedics

41.5%

34.0%

23.9%

0.6%

0.0%

Q21-7. Police Department

39.8%

38.8%

19.9%

1.5%

0.0%

Q21-8. Building/Permits Call Center

30.9%

38.8%

28.3%

1.3%

0.7%

Q21-9. Business Tax

33.8%

38.5%

22.6%

4.3%

0.9%

Q21-10. Code Compliance

28.3%

34.2%

33.2%

2.2%

2.2%

Q21-11. Planning & Zoning

23.0%

36.6%

36.0%

3.1%

1.2%

Q21-1. Economic Development

ETC Institute (2022)

Dissatisfied 6.6%

Very dissatisfied 1.1%

Very satisfied 22.5%

Page 96

2022 City of Coral Springs Business Survey: Findings Report

Q22. If you had a complaint or comment to make about City services to your business, would you know who to call or where to go?

Q22. Would you know who to call or where to go if you had a complaint or comment to make Yes No Don't know Total

Number 164 101 35 300

Percent 54.7 % 33.7 % 11.7 % 100.0 %

WITHOUT “DON’T KNOW” Q22. If you had a complaint or comment to make about City services to your business, would you know who to call or where to go? (without "don't know") Q22. Would you know who to call or where to go if you had a complaint or comment to make Yes No Total

Number 164 101 265

Percent 61.9 % 38.1 % 100.0 %

Q23. Taxes. Based on what you know or have heard, are the City of Coral Springs property taxes higher, lower, or about the same as surrounding communities?

Q23. What City property taxes are compared with surrounding communities Higher Lower About the same Don't know Total

Number 109 5 85 101 300

Percent 36.3 % 1.7 % 28.3 % 33.7 % 100.0 %

WITHOUT “DON’T KNOW” Q23. Taxes. Based on what you know or have heard, are the City of Coral Springs property taxes higher, lower, or about the same as surrounding communities? (without "don't know") Q23. What City property taxes are compared with surrounding communities Higher Lower About the same Total

ETC Institute (2022)

Number 109 5 85 199

Percent 54.8 % 2.5 % 42.7 % 100.0 %

Page 97

2022 City of Coral Springs Business Survey: Findings Report

Q24. For your business, which statement best describes how you feel about the taxes you pay to the City of Coral Springs, either directly or included in your rent?

Q24. Which statement best describes how you feel about taxes you pay to City Property taxes are too high for quality of City services that I am receiving Property taxes are high, but City is providing more services at a higher quality than I expect Property taxes are just right for amount & quality of City services that I am receiving Don't know Total

Number

Percent

84

28.0 %

45

15.0 %

86 85 300

28.7 % 28.3 % 100.0 %

WITHOUT “DON’T KNOW” Q24. For your business, which statement best describes how you feel about the taxes you pay to the City of Coral Springs, either directly or included in your rent? (without "don't know") Q24. Which statement best describes how you feel about taxes you pay to City Property taxes are too high for quality of City services that I am receiving Property taxes are high, but City is providing more services at a higher quality than I expect Property taxes are just right for amount & quality of City services that I am receiving Total

ETC Institute (2022)

Number

Percent

84

39.1 %

45

20.9 %

86 215

40.0 % 100.0 %

Page 98

2022 City of Coral Springs Business Survey: Findings Report

Q25. City Codes. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following City codes and regulations.

(N=300) Dissatisfied 3.3%

Very dissatisfied 3.3%

Q25-1. Zoning codes

Very satisfied 16.3%

Satisfied 23.3%

Neutral 17.7%

Don't know 36.0%

Q25-2. Landscaping codes

15.7%

30.0%

19.7%

4.0%

3.0%

27.7%

Q25-3. Requirement for proper business appearance maintenance

16.0%

33.0%

15.3%

4.0%

1.3%

30.3%

Q25-4. Business signage regulations

17.0%

27.3%

17.0%

6.7%

3.7%

28.3%

Q25-5. Business parking regulations

16.7%

27.3%

16.3%

5.0%

2.3%

32.3%

Q25-6. Trash disposal regulations

19.0%

28.0%

17.3%

4.3%

3.7%

27.7%

Q25-7. Paint color regulations

17.7%

25.7%

19.7%

3.3%

2.3%

31.3%

WITHOUT “DON’T KNOW” Q25. City Codes. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following City codes and regulations. (without "don't know") (N=300) Satisfied 36.5%

Neutral 27.6%

Q25-2. Landscaping codes

21.7%

41.5%

27.2%

5.5%

4.1%

Q25-3. Requirement for proper business appearance maintenance

23.0%

47.4%

22.0%

5.7%

1.9%

Q25-4. Business signage regulations

23.7%

38.1%

23.7%

9.3%

5.1%

Q25-5. Business parking regulations

24.6%

40.4%

24.1%

7.4%

3.4%

Q25-6. Trash disposal regulations

26.3%

38.7%

24.0%

6.0%

5.1%

Q25-7. Paint color regulations

25.7%

37.4%

28.6%

4.9%

3.4%

Q25-1. Zoning codes

ETC Institute (2022)

Dissatisfied 5.2%

Very dissatisfied 5.2%

Very satisfied 25.5%

Page 99

2022 City of Coral Springs Business Survey: Findings Report

Q25a. If you are “very dissatisfied” or “dissatisfied” with any of the items in Question 25, please list the items below and explain why.

• • • •

• • • • • • • • •

• • • • • •

• • • •

2 dumpsters line for trash one for recycling but no real choice to use a different company A lot of ridiculous rules about landscaping on private homes.

Allow home based businesses more flexibility with creating & storing inventory on premises.

Business signage seems to be inconsistent though out the city. Dissatisfied that we are not allowed to park our business mobile veterinary unit in front of our business. Would also like to see recycling program for business.

Businesses need to be able to put more lights on their windows to attract customers. Also be able to put up banners or anything to show where the business is located.

City seems to pick and choose who to apply standards to.

Cost of living in C.S. is too high and requirements for lawn and home is ridiculous. customers need to be able to find us.

Have to pay business tax and separate fire tax. Too many charges to conduct a business.

I pay $2500 a year as a sole proprietor, just to park my vehicle. City needs to examine the other businesses who do not absorb that cost because they park illegally.

I rent in a building that is not maintained very well.

I tried to contact the powers that be to find out how to properly dispose of the waste ink and pretreatment that comes out of my machines and no one ever responded.

I wish the city could do something regarding people dumping illegally in private dumpsters. However, compared to other cities where we do business in, Coral Springs is one of the least occurrences in this matter.

Issue with lack of parking in a shared complex.

Landscape codes are not enforced in our area. Zoning for a Popeyes is being build 1000' from our home.

Landscaping codes are too rigid. Limited paint colors to choose from.

Monopoly on waste removal is too expensive. I would like to see competition.

Need a mandatory option for recycling for businesses.

Need to help renters so businesses can attract customers with ease. Landlords should be allowed to put name of business in front of property so customers can find with ease. People from neighboring businesses drive through other parking areas or businesses. no one knows where my business is and people looking for the business cause accidents No parking allowed for bucket trucks anywhere in the city. If I am wrong please let me know.

Not allowing signage affects businesses.

Our business was targeted by the city to take care of specific item, while neighboring properties were ignored and not required to make improvements or maintain a high quality. Also, our stop sign was vandalized and the city was nasty to us about it!

ETC Institute (2022)

Page 100

2022 City of Coral Springs Business Survey: Findings Report

Q25a. If you are “very dissatisfied” or “dissatisfied” with any of the items in Question 25, please list the items below and explain why.

•

• • • • • • • • • • • • • • • • • • • •

Overall I am very happy with our zoning codes, but I am dissatisfied with a specific zoning code as I have a unique and specific situation. I am a certified ISR swim instructor (ISR = Infant Swim Resource) and own and operate ISR of Coral Springs & Parkland (www.ISRofCoralSpringsAndParkland.com). I teach children six months and older survival swim skills to help prevent childhood drowning in our community. There is a tremendous need and demand for my one-on-one lessons. I would love to have a permanent location for my business, however, I must use residential pools as there is no commercial landlord or management company in our city willing to rent for fear that an indoor above ground pool would leak and flood their building. Plus, it's just me in the business so it's unlikely I could afford an expensive commercial rent. I do what I do to ensure not one more child drowns in Coral Springs. I request zoning that makes it easier for companies like mine that help prevent children from drowning to provide survival swim lessons in residential pools. Please, if we want to more seriously help prevent childhood drownings in Coral Springs, survival swimming lessons for children should be allowed in any residential pool in Coral Springs during daylight hours. Thank you for considering this zoning suggestion.

Parking problems People dump their trash all over our back and dumpsters.

Property owners should Make their choice of light colors for paint Regulations are strict for both Signage needs to be installed earlier and larger. Trash disposal service is horrible. Maybe if they had some competition?

Speaking not as a business owner but as a resident, the zoning requirements, particularly code enforcement, are too restrictive and seem arbitrary. The trash pickup is not good at all.

Takes too long to get permits.

The parking at Esplande on University & Atlantic Blvd is small & close together. There is always a hit & run or just not enough parking for customers.

Too many handicap spots never used.

Too picky. too strict Too strict about landscaping codes Too stringent Trash falls out of dumpster. Wish they would pick it up when it falls out.

Waste Pro does not consistently pick up, and they skips days.

We have all kinds of parking issues with property management, who is in charge for clients & employees.

We have illegal dumping in our private dumpster and must pay for extra pick ups.

We need more uniformity on Sample Road. Looks old, outdated and messy.

We pay large amounts of money to continually maintain our appearance. Others around town need to as well. would like to be able to use banners

ETC Institute (2022)

Page 101

2022 City of Coral Springs Business Survey: Findings Report

Q26. What opportunities do city events provide your business (e.g., special events, tournaments, Parks & Recreation events)?

• • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

Advertising All the above business recognition Currently, city events provide no opportunities to my business as there is no procedure to allow other Website Developers and Website Hosting companies to place bids or otherwise be given a chance to do any work related to promoting the events other than the ones already hand-picked without oversight.

Events at the Arts Center brings occupancy to our hotel.

Exposure Exposure Exposure Exposure Exposure Exposure Exposure and marketing of my business.

Exposure and potential customers Getting the word out and alienable connection.

Job Fairs.

Meet people.

More outdoor movie night, outdoor dance events and other events out doors. Food trucks events have been good. More farmers markets More traffic for new members to visit our facility.

Networking Networking & visibility.

Networking and advertisement None except I enjoy them.

One of the services I provide is apparel decoration (embroidery, team jersey printing etc.) so all events are a potential for work and customers) Parking Possible events to service.

Promotes a family friendly environment Savor of the Springs Special events Special events tennis tournaments lawn events The ability to provide awareness of my business They help a lot to our business as the neighbors participate and we are known in the area.

I think is missing a farmers market

ETC Institute (2022)

Page 102

2022 City of Coral Springs Business Survey: Findings Report

Q27. Over the past few years, has your internet provider met your business needs?

Q27. Has your internet provider met your business needs over past few years Yes No Not provided Total

Number 207 83 10 300

Percent 69.0 % 27.7 % 3.3 % 100.0 %

WITHOUT “NOT PROVIDED” Q27. Over the past few years, has your internet provider met your business needs? (without "not provided") Q27. Has your internet provider met your business needs over past few years Yes No Total

Number 207 83 290

Percent 71.4 % 28.6 % 100.0 %

Number 107 93 62 1 1 1 2 7 26 300

Percent 35.7 % 31.0 % 20.7 % 0.3 % 0.3 % 0.3 % 0.7 % 2.3 % 8.7 % 100.0 %

Q27a. Who is your internet provider?

Q27a. Who is your internet provider AT&T Blue Stream Comcast ISR Pathway Communication U-Verse Verizon Xfinity Not provided Total

ETC Institute (2022)

Page 103

2022 City of Coral Springs Business Survey: Findings Report

Q28. COVID-19. How prepared do you think your business is to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future?

Q28. How prepared is your business to meet needs of changing industry as a result of COVID-19 & similar challenges that may occur in the future Very prepared Prepared Neutral Not prepared Don't know Total

Number 111 115 47 11 16 300

Percent 37.0 % 38.3 % 15.7 % 3.7 % 5.3 % 100.0 %

WITHOUT “DON’T KNOW” Q28. COVID-19. How prepared do you think your business is to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future? (without "don't know") Q28. How prepared is your business to meet needs of changing industry as a result of COVID-19 & similar challenges that may occur in the future Very prepared Prepared Neutral Not prepared Total

Number 111 115 47 11 284

Percent 39.1 % 40.5 % 16.5 % 3.9 % 100.0 %

Q29. How do you expect your business to evolve in light of COVID-19 in 2022?

Q29. How do you expect your business to evolve in light of COVID-19 in 2022 Anticipate business growing Plan to lay off employees Other Don't know Total

Number 142 4 45 109 300

Percent 47.3 % 1.3 % 15.0 % 36.3 % 100.0 %

WITHOUT “DON’T KNOW” Q29. How do you expect your business to evolve in light of COVID-19 in 2022? (without "don't know") Q29. How do you expect your business to evolve in light of COVID-19 in 2022 Anticipate business growing Plan to lay off employees Other Total

ETC Institute (2022)

Number 142 4 45 191

Percent 74.3 % 2.1 % 23.6 % 100.0 %

Page 104

2022 City of Coral Springs Business Survey: Findings Report

Q29-3. Other Q29-3. Other Maintain Staying the same Stay the course Not affected by Covid Medical profession so have been busy through Pandemic Raising minimum wage hurts a lot. Will have to cut hours Stay neutral Stable but need more internet capacity Lots of adjusting to do Waiting to see Slowing down again due to Covid Still recovering Uncertain, dependent on international travel Stable Trying to retain staff that wants to stay home Business growing demand, but employees sick, slows down growth Total

ETC Institute (2022)

Number 10 2 1 1 1 1 1 1 1 1 1 1 1 1 1

Percent 38.5 % 7.7 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 % 3.8 %

1 26

3.8 % 100.0 %

Page 105

2022 City of Coral Springs Business Survey: Findings Report

Q30. As part of the City of Coral Springs COVID-19 business program(s), what did you participate in?

Q30. Which City's COVID-19 business programs did you participate in Hotline Reopening kits Temporary signage Recipient of Back in Business Grant Program Utilize City resources with connecting business to grants/ loans programs City vaccine/testing sites None of these Didn't know these programs were provided Total

Number 8 22 27 17

Percent 2.7 % 7.3 % 9.0 % 5.7 %

6 91 104 72 347

2.0 % 30.3 % 34.7 % 24.0 %

WITHOUT “NONE OF THESE” Q30. As part of the City of Coral Springs COVID-19 business program(s), what did you participate in? (without "none of these") Q30. Which City's COVID-19 business programs did you participate in Hotline Reopening kits Temporary signage Recipient of Back in Business Grant Program Utilize City resources with connecting business to grants/ loans programs City vaccine/testing sites Didn't know these programs were provided Total

ETC Institute (2022)

Number 8 22 27 17

Percent 4.1 % 11.2 % 13.8 % 8.7 %

6 91 72 243

3.1 % 46.4 % 36.7 %

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2022 City of Coral Springs Business Survey: Findings Report

Q31. The City of Coral Springs expanded services during COVID-19. Which have you participated in?

Q31. Which City's expanded services during COVID-19 have you participated in ETrackIT Online bill pay Fee payments online None of these Didn't know these services were provided Total

Number 48 93 70 109 59 379

Percent 16.0 % 31.0 % 23.3 % 36.3 % 19.7 %

WITHOUT “NONE OF THESE” Q31. The City of Coral Springs expanded services during COVID-19. Which have you participated in? (without "none of these") Q31. Which City's expanded services during COVID-19 have you participated in ETrackIT Online bill pay Fee payments online Didn't know these services were provided Total

Number 48 93 70 59 270

Percent 25.1 % 48.7 % 36.6 % 30.9 %

Q32. Is your business a member of the Coral Springs/Coconut Creek Regional Chamber of Commerce?

Q32. Is your business a member of Coral Springs/ Coconut Creek Regional Chamber of Commerce Yes No Don't know Total

Number 65 225 10 300

Percent 21.7 % 75.0 % 3.3 % 100.0 %

WITHOUT “DON’T KNOW” Q32. Is your business a member of the Coral Springs/Coconut Creek Regional Chamber of Commerce? (without "don't know") Q32. Is your business a member of Coral Springs/ Coconut Creek Regional Chamber of Commerce Yes No Total

ETC Institute (2022)

Number 65 225 290

Percent 22.4 % 77.6 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q33. Does your business own or rent/lease the facility where your business is located?

Q33. Does your business own or rent/lease the facility where your business is located Own Rent/lease Don't know Total

Number 113 185 2 300

Percent 37.7 % 61.7 % 0.7 % 100.0 %

WITHOUT “DON’T KNOW” Q33. Does your business own or rent/lease the facility where your business is located? (without "don't know") Q33. Does your business own or rent/lease the facility where your business is located Own Rent/lease Total

Number 113 185 298

Percent 37.9 % 62.1 % 100.0 %

Q34. How many full time employees does your business currently employ?

Q34. How many full time employees does your business currently employ 1-5 6-9 10-24 25-49 50-99 100+ Not provided Total

Number 135 74 49 8 5 4 25 300

Percent 45.0 % 24.7 % 16.3 % 2.7 % 1.7 % 1.3 % 8.3 % 100.0 %

WITHOUT “NOT PROVIDED” Q34. How many full time employees does your business currently employ? (without "not provided") Q34. How many full time employees does your business currently employ 1-5 6-9 10-24 25-49 50-99 100+ Total

ETC Institute (2022)

Number 135 74 49 8 5 4 275

Percent 49.1 % 26.9 % 17.8 % 2.9 % 1.8 % 1.5 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q34. How many part time employees does your business currently employ?

Q34. How many part time employees does your business currently employ 1-5 6-9 10-24 25+ Not provided Total

Number 104 22 21 8 145 300

Percent 34.7 % 7.3 % 7.0 % 2.7 % 48.3 % 100.0 %

WITHOUT “NOT PROVIDED” Q34. How many part time employees does your business currently employ? (without "not provided") Q34. How many part time employees does your business currently employ 1-5 6-9 10-24 25+ Total

ETC Institute (2022)

Number 104 22 21 8 155

Percent 67.1 % 14.2 % 13.5 % 5.2 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q35. How many years has your business been in Coral Springs?

Q35. How many years has your business been in Coral Springs 0-5 years 6-10 years 11-15 years 16-20 years 21-30 years 31+ years Not provided Total

Number 66 65 43 41 49 28 8 300

Percent 22.0 % 21.7 % 14.3 % 13.7 % 16.3 % 9.3 % 2.7 % 100.0 %

WITHOUT “NOT PROVIDED” Q35. How many years has your business been in Coral Springs? (without "not provided") Q35. How many years has your business been in Coral Springs 0-5 years 6-10 years 11-15 years 16-20 years 21-30 years 31+ years Total

ETC Institute (2022)

Number 66 65 43 41 49 28 292

Percent 22.6 % 22.3 % 14.7 % 14.0 % 16.8 % 9.6 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q36. What type of business is your establishment?

Q36. What type of business is your establishment Eating & drinking establishment Retail establishment Small office Real estate management Real estate sales Wholesale Medical Hotel Gas station Amusement/recreation Grocer Church/religious organization Agriculture Manufacturing Warehouse/distribution Other Not provided Total

Number 4 40 33 15 7 3 33 1 1 5 1 2 1 8 6 118 22 300

Percent 1.3 % 13.3 % 11.0 % 5.0 % 2.3 % 1.0 % 11.0 % 0.3 % 0.3 % 1.7 % 0.3 % 0.7 % 0.3 % 2.7 % 2.0 % 39.3 % 7.3 % 100.0 %

WITHOUT “NOT PROVIDED” Q36. What type of business is your establishment? (without "not provided") Q36. What type of business is your establishment Eating & drinking establishment Retail establishment Small office Real estate management Real estate sales Wholesale Medical Hotel Gas station Amusement/recreation Grocer Church/religious organization Agriculture Manufacturing Warehouse/distribution Other Total

ETC Institute (2022)

Number 4 40 33 15 7 3 33 1 1 5 1 2 1 8 6 118 278

Percent 1.4 % 14.4 % 11.9 % 5.4 % 2.5 % 1.1 % 11.9 % 0.4 % 0.4 % 1.8 % 0.4 % 0.7 % 0.4 % 2.9 % 2.2 % 42.4 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q36-2. What type of retail product?

Q36-2. What type of retail product Flooring Florist Food Golf apparel Machinery & equipment sales Entertainment Auto accessories Tax preparation Custom clothing and fashion designs Crystals and gifts Shipping Swimming accessories Salon studio Mobile pet grooming Jewelry Women's clothing Pool supplies Equipment rental & repair Total

Number 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 19

Percent 10.5 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 5.3 % 100.0 %

Number 1 1 1 1 1 1 1 1 8

Percent 12.5 % 12.5 % 12.5 % 12.5 % 12.5 % 12.5 % 12.5 % 12.5 % 100.0 %

Number 1 1 1 1 1 5

Percent 20.0 % 20.0 % 20.0 % 20.0 % 20.0 % 100.0 %

Q36-15. What type of manufacturing product?

Q36-15. What type of manufacturing product Custom sewing products and apparel decoration Signs Pharmaceutical Laminate panels Firearms A/C service Electronics Closet production/installation Total

Q36-16. What type of distribution product?

Q36-16. What type of distribution product Food service Relates to Federal Gov't Appliances Aluminum and machinery Export cheese Total

ETC Institute (2022)

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2022 City of Coral Springs Business Survey: Findings Report

Q36-17. Other Q36-17. Other Construction Consultants CPA General contractor Cleaning services Financial planner Electrical Roofing Investigation Insurance agency Handyman work Employment office Auto transport broker Home office professional services Call center Data & voice communication Private education Technology Service provider Pressure cleaning Window cleaning Business administration consulting services Mortgage co Senior move managers & relocation specialists Loan agency Home-based consulting/advisory business Computer contractor Sole proprietor certified general contractor with a home office Small residential construction company Mortgage lender Contractor Media/news company Web hosting services IT services Insurance consultant Essential motorcycle repair Restoration Commercial/residential cleaning services Pool service Warranty rep auto broker Landscape service Financial services Online Environmental scientist Child care Party & event planner Commercial landscape, irrigation costruction & maintenance PI, security, polygraph Early childhood education Dry cleaning service Air conditioning contractor (HVAC)

ETC Institute (2022)

Number 7 6 4 4 4 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Percent 8.0 % 6.9 % 4.6 % 4.6 % 4.6 % 2.3 % 2.3 % 2.3 % 2.3 % 2.3 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 %

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2022 City of Coral Springs Business Survey: Findings Report

Q36-17. Other Q36-17. Other Special needs school Marketing HVAC company Recruiter & consultant in human resources Pest control Industrial equipment supplier Hospitality Interior design services Public adjuster Permitting services Janitorial Total

Number 1 1 1 1 1 1 1 1 1 1 1 87

Percent 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 1.1 % 100.0 %

Q37. Does your business have workforce training needs that are not being met?

Q37. Does your business have workforce training needs that are not being met Yes No Don't know Total

Number 18 260 22 300

Percent 6.0 % 86.7 % 7.3 % 100.0 %

WITHOUT “DON’T KNOW” Q37. Does your business have workforce training needs that are not being met? (without "don't know") Q37. Does your business have workforce training needs that are not being met Yes No Total

ETC Institute (2022)

Number 18 260 278

Percent 6.5 % 93.5 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q37a. What needs are not being met?

• • • • • • • • • • • • •

Assistance with training and certification Business with city Computer training CPR Training.

Driver Employees, need more Flooring products and installation.

International and domestic transportation/Freight forwarding Not able to get good employee Ongoing technical training qualified, knowledgeable people Qualified massage therapists Skilled design staff is hard to find. Education has declined over past several years and graduates are unprepared and not knowledgeable in necessary skills. Plus with Covid, people want to stay home.

ETC Institute (2022)

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2022 City of Coral Springs Business Survey: Findings Report

Q38. Is your business currently a MBE (Minority Business Enterprise), WBE (Women Owned Business), or SBE (Small Business Enterprise) or Veteran Owned Business?

Q38. Is your business currently a MBE, WBE, or SBE or Veteran Owned Business Yes, MBE Yes, WBE Yes, SBE Yes, Veteran Combination None of these Don't know Total

Number 14 19 67 10 23 114 53 300

Percent 4.7 % 6.3 % 22.3 % 3.3 % 7.7 % 38.0 % 17.7 % 100.0 %

WITHOUT “DON’T KNOW” Q38. Is your business currently a MBE (Minority Business Enterprise), WBE (Women Owned Business), or SBE (Small Business Enterprise) or Veteran Owned Business? (without "don't know") Q38. Is your business currently a MBE, WBE, or SBE or Veteran Owned Business Yes, MBE Yes, WBE Yes, SBE Yes, Veteran Combination None of these Total

Number 14 19 67 10 23 114 247

Percent 5.7 % 7.7 % 27.1 % 4.0 % 9.3 % 46.2 % 100.0 %

Q38a. If "Yes", are you certified by the U.S. Small Business Administration?

Q38a. Are you certified by U.S. Small Business Administration Yes No Don't know Total

Number 43 34 33 110

Percent 39.1 % 30.9 % 30.0 % 100.0 %

WITHOUT “DON’T KNOW” Q38a. If "Yes", are you certified by the U.S. Small Business Administration? (without "don't know") Q38a. Are you certified by U.S. Small Business Administration Yes No Total

ETC Institute (2022)

Number 43 34 77

Percent 55.8 % 44.2 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q39. Are you aware of the programs/services the Economic Development office provides (e.g., retention visits, site selection, incentives.

Q39. Are you aware of programs/services Economic Development Office provides?

Yes No Don't know Total

Number 32 177 91 300

Percent 10.7 % 59.0 % 30.3 % 100.0 %

WITHOUT “DON’T KNOW” Q39. Are you aware of the programs/services the Economic Development office provides (e.g., retention visits, site selection, incentives. (without "don't know") Q39. Are you aware of programs/services Economic Development Office provides?

Yes No Total

Number 32 177 209

Percent 15.3 % 84.7 % 100.0 %

Q40. In the next 12 months, is your business considering any of the following?

Q40. What following is your business considering doing in next 12 months Expanding your business in Coral Springs Relocating to another location in Coral Springs Relocating to another location outside Coral Springs Downsizing Closing None of these Don't know Total

Number 46 9 9 5 6 161 64 300

Percent 15.3 % 3.0 % 3.0 % 1.7 % 2.0 % 53.7 % 21.3 % 100.0 %

WITHOUT “DON’T KNOW” Q40. In the next 12 months, is your business considering any of the following? (without "don't know") Q40. What following is your business considering doing in next 12 months Expanding your business in Coral Springs Relocating to another location in Coral Springs Relocating to another location outside Coral Springs Downsizing Closing None of these Total

ETC Institute (2022)

Number 46 9 9 5 6 161 236

Percent 19.5 % 3.8 % 3.8 % 2.1 % 2.5 % 68.2 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

Q40-3. Why are you considering relocating to another location outside Coral Springs?

Q40-3. Why are you considering relocating to another location outside Coral Springs Due to cost of living and doing business Relocating as part of a house move Rent is too high Principles of the company are moving Location of employees residents We need space to grow Rent price Total

Number 1 1 1 1 1 1 1 7

Percent 14.3 % 14.3 % 14.3 % 14.3 % 14.3 % 14.3 % 14.3 % 100.0 %

Q41. Which of the following six sectors best describes where your business is located in Coral Springs?

Q41. Which sector best describes where your business is located in Coral Springs Northside Center West Southwest Northeast Town Center Southeast Downtown/Community Redevelopment Agency (CRA) Not provided Total

Number 75 43 35 22 20 16 12 77 300

Percent 25.0 % 14.3 % 11.7 % 7.3 % 6.7 % 5.3 % 4.0 % 25.7 % 100.0 %

WITHOUT “NOT PROVIDED” Q41. Which of the following six sectors best describes where your business is located in Coral Springs? (without "not provided") Q41. Which sector best describes where your business is located in Coral Springs Northside Center West Southwest Northeast Town Center Southeast Downtown/Community Redevelopment Agency (CRA) Total

ETC Institute (2022)

Number 75 43 35 22 20 16 12 223

Percent 33.6 % 19.3 % 15.7 % 9.9 % 9.0 % 7.2 % 5.4 % 100.0 %

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2022 City of Coral Springs Business Survey: Findings Report

5

Survey Instrument

©2021 ETC Institute

Page vi

ETC Institute (2022)

Page 119

Dear Business Leader, Your business has been chosen to take part in the biennial business survey!

The City of Coral Springs wants to make sure that our goals are aligned with the needs of local businesses. As such, we are relying on your feedback to help us improve the services and programs available to the business community.

Your feedback helps us determine where resources are best allocated as we update the city’s Strategic Plan. We realize that this survey takes time to complete, but each answer helps influence many of the decisions city leaders make about the projects, programs, and services that could impact your business.

Please use the pre-paid envelope to return your completed survey. You may also complete the survey online at www.CSBizSurvey.org. Your responses will remain confidential.

Do not hesitate to contact the Assistant City Manager of Budget, Strategy, and Sustainability, Catherine Givens, at (954) 344-5920 if you have any questions related to this survey.

For other questions related to training and/or resources available to your business, please contact the Director of Economic Development, Kristi Bartlett, at (954) 344-5770.

Thank you for taking the time to help us build a great future for the City of Coral Springs.

Sincerely,

Frank Babinec City Manager

CITY OF CORAL SPRINGS, FLORIDA 9551 W. Sample Road • Coral Springs, FL 33065 • CoralSprings.org Phone 954-344-1000 • Fax 954-344-1000

2022 City of Coral Springs Business Survey Please take a few minutes to complete this survey. The City of Coral Springs would like to get input from business owners and senior managers to help improve the quality of City services.

1.

Community Service Satisfaction. Please indicate if your business has used each of the following services, departments, or programs over the past TWO years by circling either "Yes" or "No." If "Yes," your business has used the service, please rate the service using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

Department/Service/Program 01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

12.

13.

14.

15.

Building Division Permits Building Inspections Fire Inspection Fire Suppression Services Emergency Paramedics Building Division Call Center Business Tax Code Compliance Planning & Zoning Police Department Police Traffic Enforcement Street Maintenance Street Drainage Trash Collection Services Water Billing 1a.

Has your business used this service, dept., or program over the past 2 years?

Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No Yes No

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

If you are "Very Dissatisfied" or "Dissatisfied" with any item of the items in Question 1, please list the items below and explain why.

2.

Which THREE of the services, city departments, or programs listed in Question 1 are MOST IMPORTANT to your business? [Write in your answers below using the numbers from the list in Question 1.]

1st: ____ 2nd: ____ 3rd: ____

3.

Overall, how would you rate the City of Coral Springs' customer service? Would you say it is... ____(1) Very good

4.

____(2) Good

____(3) Poor

____(4) Very poor

____(9) Don't know

In general, how satisfied are you with the overall quality of services provided by the City of Coral Springs? Would you say the quality of services provided is... ____(1) Significantly higher than your expectations ____(2) Higher than your expectations ____(3) Expectations met

©2021 ETC Institute

____(4) Below your expectations ____(5) Significantly below your expectations ____(9) Don't know

Page 1

5.

Perceptions of Coral Springs. Which of the following best describes the overall business atmosphere in Coral Springs today, compared to two years ago? ____(1) Better ____(2) No change, but good

____(3) No change, but poor ____(4) Worse

____(9) Don't know

6.

What are two to three issues or suggestions that the City of Coral Springs should address that would have a direct impact on your business?

7.

Please rate each of the following items that may influence your business' perception of the City of Coral Springs using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied is your business with...

1.

2.

3.

4.

5.

6.

Overall image of the city Overall quality of life Quality of new development in the city Redevelopment within the city Quality of public education Overall feeling of safety 7a.

8.

Very Satisfied

Satisfied

Neutral

Dissatisfied

4 4 4 4 4 4

3 3 3 3 3 3

2 2 2 2 2 2

5 5 5 5 5 5

1 1 1 1 1 1

Don't Know

9 9 9 9 9 9

If "Very Dissatisfied" or "Dissatisfied" with any item in Question 7, please list the items below and explain why.

Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs.

Reason

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

12.

13.

14.

15.

16.

Very Dissatisfied

Overall image of the City Low crime rate Quality of local schools Availability of skilled labor force Level of taxation Access to airports/ports Availability of quality housing and other amenities for senior managers Availability of quality housing and other amenities for employees Proximity of businesses that are important to your business Availability of libraries, arts, and cultural amenities Attitude of local government toward business Availability of telecommunications, utilities and other infrastructure Availability of parks and open space Access to Sawgrass Expressway Ease of travel by car on major city streets Availability of land and buildings

©2021 ETC Institute

Extremely Important

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

Very Important

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

Important

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

Less Important

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Not Important

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page 2

9.

Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business' decision to stay in the City of Coral Springs for the next 10 years? [Write in your answers below using the numbers from the list in Question 8.]

1st: ____

10.

2nd: ____

Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied your business is with the City of Coral Springs in the following areas.

How satisfied is your business with the City's efforts to...

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

12.

13.

11.

3rd: ____

Retain existing businesses in Coral Springs Attract new businesses to Coral Springs Support business growth and development City efforts at maintaining the quality of neighborhoods Provide lighting in commercial areas Support the availability of customer parking Ease traffic congestion Work on road conditions Create attractions/events to bring residents from surrounding cities to Coral Springs Clean city streets and public areas Litter collection on city streets To support environmental and sustainable efforts Maintain aesthetics and tree canopy

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2

5

4

3

5 5 5 5

4 4 4 4

3 3 3 3

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9

2

1

9

2 2 2 2

1 1 1 1

9 9 9 9

Thinking generally about the City of Coral Springs, how likely would you be to recommend Coral Springs as a business location to friends, family, and co-workers? ____(1) Very likely ____(2) Likely

____(3) Somewhat likely ____(4) Not likely

____(5) Not likely at all ____(9) Don't know

12.

Based on your answer to Question 11, which of items in Question 10 is a contributing factor?

13.

How would you rate the physical appearance of the area where your business is located? ____(1) Excellent

14.

1.

2.

3.

4.

5.

____(3) Average

____(4) Poor

____(9) Don't know

Based on the location of your business, would pedestrian-friendly/improved walkability increase the number of customers your establishment serves? ____(1) Yes

15.

____(2) Good

____(2) No

____(9) Don't know

Labor Pool. Using a scale of 1 to 5, where 5 is "Excellent" and 1 is "Poor," please rate the labor pool in the City of Coral Springs in the following areas.

Area Quality of labor Availability of labor Stability of the City's labor force Attitude of employees Productivity of the workforce

©2021 ETC Institute

Excellent

5 5 5 5 5

Good

4 4 4 4 4

Average

3 3 3 3 3

Below Average

2 2 2 2 2

Poor

1 1 1 1 1

Don't Know

9 9 9 9 9

Page 3

16.

Which vocational/trade school labor is lacking and would assist with your business?

Yes No Don't Know Vocation/Trade 1. Culinary Arts Yes No 9 2. Air Conditioning Technician Yes No 9 3. Auto Mechanic Yes No 9 4. Plumbing Yes No 9 5. Carpentry Yes No 9 6. Electrical Yes No 9 7. Other Yes No 9 17.

Communications. Has your business used the Coral Springs City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s)? ____(1) Yes, both websites ____(2) Yes, City of Coral Springs website

____(3) Yes, Economic Development website ____(4) No

____(9) Don't know

18.

1.

2.

3.

4.

5.

6.

Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following.

How satisfied is your business with the following Very Very Satisfied Neutral Dissatisfied Don't Know Satisfied Dissatisfied communication outlet(s) The availability of information about city programs and services 5 4 3 2 1 9 City efforts to keep you informed about local issues 5 4 3 2 1 9 City website, CoralSprings.org 5 4 3 2 1 9 Economic Development website, CoralSpringsEDO.org 5 4 3 2 1 9 Business E-news 5 4 3 2 1 9 Under the Sun magazine 5 4 3 2 1 9

19.

Which of the following are the best ways for the City of Coral Springs to communicate with your business, or get important information to your business? [Check all that apply.] ____(01) ____(02) ____(03) ____(04) ____(05)

20.

Direct mail City website Economic development website Emails City TV (Channel 25 on Advanced Cable, 99 on U-Verse)

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

Business forums Workshops Brochures Personal calls Newsletters eHelpDesk

____(12) Social media (e.g., Facebook, Twitter, YouTube) ____(13) Other: ____________________ ____(99) Don't know

Overall, how would you rate the job the City of Coral Springs does in communicating with business owners and managers? Would you say the City is doing... ____(1) Very good

21.

____(06) ____(07) ____(08) ____(09) ____(10) ____(11)

____(2) Good

____(3) Poor

____(4) Very poor

____(9) Don't know

How satisfied are you with the level of communication you receive from each of the following Departments?

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know Department/Service/Program Economic Development 5 4 3 2 1 9 Building Permits 5 4 3 2 1 9 Building Department Inspections 5 4 3 2 1 9 Fire Inspection 5 4 3 2 1 9 Fire Suppression 5 4 3 2 1 9 Emergency Paramedics 5 4 3 2 1 9 Police Department 5 4 3 2 1 9 Building/Permits Call Center 5 4 3 2 1 9 Business Tax 5 4 3 2 1 9 Code Compliance 5 4 3 2 1 9 Planning & Zoning 5 4 3 2 1 9

©2021 ETC Institute

Page 4

22.

If you had a complaint or comment to make about City services to your business, would you know who to call or where to go? ____(1) Yes

23.

____(2) No

Taxes. Based on what you know or have heard, are the City of Coral Springs' property taxes higher, lower, or about the same as surrounding communities? ____(1) Higher

24.

____(9) Don't know

____(2) Lower

____(3) About the same

____(9) Don't know

For your business, which statement best describes how you feel about the taxes you pay to the City of Coral Springs, either directly or included in your rent? ____(1) Property taxes are too high for the quality of City services that I am receiving ____(2) Property taxes are high, but the City is providing more services at a higher quality than I expect ____(3) Property taxes are just right for the amount and quality of City services that I am receiving ____(4) Property taxes are too low for the amount and quality of City services that I am receiving ____(9) Don't know

25.

City Codes. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following City codes and regulations.

How satisfied is your business with...

1.

2.

3.

4.

5.

6.

7.

Zoning codes Landscaping codes Requirement for proper business appearance maintenance Business signage regulations Business parking regulations Trash disposal regulations Paint color regulations 25a.

26.

Very Satisfied

Satisfied

Neutral

Dissatisfied

4 4 4 4 4 4 4

3 3 3 3 3 3 3

2 2 2 2 2 2 2

5 5 5 5 5 5 5

Very Don't Know Dissatisfied

1 1 1 1 1 1 1

9 9 9 9 9 9 9

If "Dissatisfied" or "Very Dissatisfied" with any item in Question 25, please explain why.

What opportunities do city events provide your business (e.g., special events, tournaments, Parks & Recreation events)?

If you would you be interested in sponsorship opportunities with city events, please visit: CoralSprings.org/Government/Departments/Emergency-Management/Events/Sponsor-anevent/Sponsorship-Opportunities.

27.

Over the past few years, has your internet provider met your business needs? ____(1) Yes

____(2) No ________________________________________________________________

27a.

Who is your internet provider?

28.

COVID-19. How prepared do you think your business is to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future? ____(1) Very prepared

©2021 ETC Institute

____(2) Prepared

____(3) Neutral

____(4) Not prepared

____(9) Don't know

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29.

How do you expect your business to evolve in light of COVID-19 in 2022? ____(1) Anticipate business growing ____(2) Plan to lay off employees

30.

As part of the City of Coral Springs COVID-19 business program(s), what did you participate in?

[Check all that apply.] ____(1) ____(2) ____(3) ____(4)

31.

____(3) Other: __________________________________________________ ____(9) Don't know

Hotline Reopening kits Temporary signage Recipient of the Back in Business Grant Program

____(5) Utilize City resources with connecting business to grants/loans programs ____(6) City vaccine/testing sites ____(7) None of these ____(8) Didn't know these programs were provided

The City of Coral Springs expanded services during COVID-19. Which have you participated in?

[Check all that apply.] ____(1) ETrackIT ____(2) Online bill pay

____(3) Fee payments online ____(4) Other

____(5) None of these ____(6) Didn't know these services were provided

Demographics 32.

Is your business a member of the Coral Springs/Coconut Creek Regional Chamber of Commerce? ____(1) Yes

33.

____(9) Don't know

Does your business own or rent/lease the facility where your business is located? ____(1) Own

34.

____(2) No

____(2) Rent/Lease

____(9) Don't know

How many full and part-time employees does your business currently employ? # Full-time employees: ______

# Part-time employees: ______

35.

How many years has your business been in Coral Springs?

36.

What type of business is your establishment? ____(01) Eating and drinking establishment ____(02) Retail establishment [What type of product? _____________________] ____(03) Small office ____(04) Real estate management ____(05) Real estate sales ____(06) Wholesale ____(07) Medical ____(08) Hotel ____(09) Auto dealer

37.

______ years

____(10) ____(11) ____(12) ____(13) ____(14) ____(15)

Gas station Amusement/Recreation Grocer Church/Religious organization Agriculture Manufacturing [What type of product? ____________________] ____(16) Wholesale/Distribution [What type of product? ____________________] ____(17) Other: _________________________________

Does your business have workforce training needs that are not being met? ____(1) Yes [Answer Q37a.]

37a.

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____(2) No [Skip to Q38.]

____(9) Don't know [Skip to Q38.]

What needs are not being met?

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38.

Is your business currently a MBE (Minority Business Enterprise), WBE (Women Owned Business), or SBE (Small Business Enterprise) or Veteran Owned Business? ____(1) Yes, MBE ____(2) Yes, WBE 38a.

____(2) No

____(9) Don't know

____(2) No

____(9) Don't know

In the next 12 months, is your business considering any of the following? ____(1) Expanding your business in Coral Springs ____(2) Relocating to another location in Coral Springs ____(3) Relocating to another location outside Coral Springs [Why? ___________________________________]

41.

____(4) ____(5) ____(6) ____(9)

Downsizing Closing None of these Don't know

Which of the following six sectors best describes where your business is located in Coral Springs? ____(1) Northside ____(2) Center West ____(3) Southwest

42.

____(9) Don't know

Are you aware of the programs/services the Economic Development office provides (e.g., retention visits, site selection, incentives)? ____(1) Yes

40.

____(5) Combination ____(6) None of these

If "Yes", are you certified by the U.S. Small Business Administration? ____(1) Yes

39.

____(3) Yes, SBE ____(4) Yes, Veteran

____(4) Northeast ____(5) Town Center ____(6) Southeast

____(7) Downtown/Community Redevelopment Agency (CRA)

If you had one thing the City could do additionally to support your business, what would it be?

To receive future communication from the City regarding programs, services, or contracting opportunities, please provide your contact information below.

Name: _________________________________________________

Phone: ___________________________________

E-mail: _________________________________________________ Optional: If you have any additional comments that you would like to share with City officials, please write them in the space below.

This concludes the survey. Thank you for your time!

Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061

Your responses will remain completely confidential. The address information to the right will ONLY be used to help identify areas with special interests. Thank you. ©2021 ETC Institute

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