Copernicus Marine User Uptake 2023 Highlights

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Copernicus Marine Service

COPERNICUS MARINE USER UPTAKE 2023 KPI Highlights

ABOUT THIS REPORT

Following the first edition of the Copernicus Marine User Uptake report, which was much appreciated by our user community, the second edition, for 2023, is now available online. This report highlights the main 2023 user uptake achievements and help us to monitor and measure user satisfaction. New activities to increase awareness and engagement with Copernicus Marine products have been launched and will continue into 2024 in the framework of the user uptake strategy.

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CHAPTER 1

The Copernicus Marine community continues to grow, reaching nearly 66 000 users by the end of 2023. The increase in the number of visits is significant and indicates growing interest in the new content disseminated on the website.

3 19% 4% 3% 19% 2% 5% 15% 5% 3% 16% 3% 6% Subscribers 8000+ 4000 1
Copernicus Marine Users A Overview of Copernicus Marine subscribers
of countries in 2023
Number of organisations
236 65 952 Subscribers +25.9% growth rate vs 2022 Distribution of the subscribers by Blue Markets in 2023
Number
235
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Copernicus Marine Users

B Copernicus Marine Community on marine.copernicus.eu

1 593 457 unique pageviews + 42% growth rate vs 2022

Website traffic

987 835 visits

7.4 Actions per visit

Average visit duration

5:58min 3:06min returning visitor new visitor

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1
CHAPTER
14 700 Followers X D Most downloaded documentation C Copernicus Marine Community on social media Total dowloads on the website 43 130 Number of visitors 28 655 PMU (Product User Manual) & QUID (Quality Information Document) QUID Downloads 11 242 PUM Downloads 31 888 Pageviews 32 775 2 029 Subscribers Youtube 3 256 Subscribers LinkedIn Ocean State Report issue 7 + 203% growth rate vs 2022 + 26% growth rate vs 2022 + 45% growth rate vs 2022 CHAPTER 1 Copernicus Marine Users Product User Manual Quality Information Document INTERACTIVE SUMMARY

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The number of downloads (+80%) of Copernicus Marine products has increased faster than the volume of downloads (+28%). The implementation of the new Data Store that provides a better user experience will help us build loyalty among our users.

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ocean communities A Behaviour of users 2 041 660 Number of downloads 18 413 Active users + 80% growth rate vs 2022 5 678 TB Volume of downloads
of
by users
of users
Satellite/In situ/Multiobs Percentage of users/product region GLOBAL 75% MED 9.4% IBI 4% NWS 3.4% BALTIC 3.1% ARCTIC 2.7% BLKSEA 1.5% +28% growth rate vs 2022 BLUE 77% GREEN 20% WHITE 1% SATELLITES 37% MULTIOBS 7% INSITU 3% MODELS 53%
CHAPTER
Copernicus Marine data for
Distribution
Blue/White/ Green products downloaded
Percentage
by Model/

Our tools and team efficiency enable us to handle more requests quickly, ensuring a high level of customer satisfaction. Our article database is growing daily, and the self-managed request rate has increased by almost 1% compared to last year, and is now nearly 97%.

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CHAPTER
Copernicus Marine User Support Number of seeking support 162 729 % resolved by human support 3.1% % resolved by self-service support 96.9% User satisfaction 4.7/5 187 articles on the Copernicus User Support help.marine.copernicus.eu 261 310 Total article views 5 Team members 2 Channels to contact the User Support by email by direct chat
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Thanks to regular updates and demonstrations of ocean phenomena using the MyOcean tools, the number of MyOcean users continues to grow. The ocean explainers section has been expanded and a new ocean climate portal website was launched at the end of 2023. CHAPTER

marine.copernicus.eu/ explainers/why-oceanimportant

marine.copernicus.eu/ ocean-climate-portal

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Access key variables Access full catalogue FOR EXPERTS MYOCEAN PRO 277k users x 4.5 vs 2022
Copernicus Marine tools for ocean communities B New Ocean Explainers webpages and the Ocean Climate Portal

Uptake & Events

A User Engagement projects

During its second phase (2022-2028), the Copernicus Marine Service aims to enhance cooperation with EU core users. The EU Coastal Monitoring Pilot Demonstrations tender focuses on developing exemplary marine coastal downscaling use cases to support the implementation of EU Environmental Directives at the national level.

12 countries

B 2023 Events

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CHAPTER 5
No. of events 9organised /13 participation 22 Total no. of attendees (organised events) 4 918 Average no. of attendees/ organised event 546 Global satisfaction rate 4.7 / 5
29 organisations 15 projects 1.5 million euro

ABOUT THE COPERNICUS MARINE SERVICE

The Copernicus Marine Service is dedicated to ocean monitoring and forecasting. It is implemented by Mercator Ocean International, a global ocean analysis and forecasting centre, and funded by the European Commission (EC). It is one of the six services that comprise Copernicus, the European Union’s Earth Observation Programme. The agreement was established in 2014 for Copernicus 1 and renewed in 2021 for Copernicus 2.

Copernicus Marine Service provides regular and systematic reference information on the state of the physical and biogeochemical ocean at the global and European regional scales. It provides key inputs that support major EU and international policies and initiatives and can contribute to combating pollution, marine protection, maritime safety and routing, sustainable use of ocean resources, developing marine energy resources, blue growth, climate monitoring, weather forecasting, and more. It also aims to increase awareness amongst the general public by providing European and global citizens with information about ocean-related issues.

ABOUT MERCATOR OCEAN INTERNATIONAL

Mercator Ocean International was selected by the European Commission to implement the Copernicus Marine Service in 2014.

Based in France, Mercator Ocean International (MOi) is a non-profit organisation in the process of becoming an intergovernmental organisation with the mission to develop Europe’s Digital Twin of the Ocean. MOi provides ocean intelligence, data, and expertise that covers the global ocean. Its scientific experts design, develop, operate, and maintain state-of-the-art numerical modelling systems that describe and analyse the past, present, and near-future state of the ocean in 4D (reanalyses, hindcasts, near-real-time analyses, and forecasts).

CONTACT User Support For marketing inquiries contact: veronique.abadie@mercator-ocean.fr

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