CHEC Continues Operations Amidst COVID-19 Pandemic

As the COVID-19 pandemic has entered our seven-county service area, we at Cookson Hills are enacting additional measures to help ensure the safety of our members, the community and our employees.

We continue to follow recommendations from the Centers for Disease Control and Prevention (CDC), as well as federal, state and local authorities in our efforts to help eliminate the potential spread of the COVID-19 virus.

New measures effective March 23, 2020

We have temporarily suspended residential disconnects until further notice.

Lobbies at both Stigler and Sallisaw offices are CLOSED temporarily in an effort to support community health; however, drivethru services remain available during normal business hours.

Convenience fees for credit and debit card transactions will be temporarily waived.

We are also encouraging our staff to refrain from a friendly handshake during this time in order to reduce the risk of spreading any illness.

Request for new services or reconnection of an existing service can be processed by:

• Visiting www.cooksonhills.com and clicking the service tab, or

• Calling one of our two locations to speak with a representative to assist you. Reach the Stigler office at 800-328-2368, or Sallisaw office at 918-775-2211.

Our services continue

We continue to offer alternative methods of payments to eliminate the need for face to face contact:

• Mail your payment through the U.S. Postal Service - Please make sure to include you payment stub, or account number in order to properly credit your account.

• SmartHub App (Convenience fee temporarily waived.)

• Online payment at www.cooksonhills.com via your secure login to SmartHub (Convenience fee temporarily waived.)

• Secure Pay by Phone at 888-678-1937 (Convenience fee temporarily waived.)

• Kiosks at Stigler & Sallisaw (cash or credit/debit card)

• Sign up for automatic bank draft (visit our website at www. cooksonhills.com under “Bill Payment Options” to sign up online).

We will continue practicing social distancing as well as taking extra care in cleaning and disinfecting areas such as our kiosks, drive-thru, mail, offices and other areas. Our night deposit is available 24 hours a day, 7 days a week. Please know your safety and health are our top concern, and we appreciate your patience and cooperation during these times.