Komatsu Technician Fast Track Program

Fast Track accelerates technician training and certification for increased efficiency and decreased downtime

It’s no secret that there is a technician shortage in the heavy equipment industry, but companies such as Waukesha-Pearce Industries LLC (WPI) are diligently working to remedy that by recruiting and training new technicians — including getting them Komatsu-certified. WPI has teamed up with other distributors to create the Fast Track program to accelerate the process.

Cris Perez, Regional Operations Manager, WPI

“In the past, our technicians would go through a 12-month (one week a month for 12 months) certification program,” noted Cris Perez, Regional Operations Manager at WPI. “We have narrowed it down to eight weeks over a four-month period. Komatsu has partnered with OSUIT (Oklahoma State University Institute of Technology) where the Komatsu-specific certification program is held. Technicians attend class for two weeks straight and two weeks back at the dealership. Fast Track is designed for technicians to get their certification within a short time frame.”

Technicians going through the Fast Track program must have a strong background on machinery or have completed training at a technical school. That allows them to be Komatsu-certified at an accelerated pace compared to the traditional program.

Casey Zbinden, Instructor, Komatsu

“The Fast Track program goes beyond the basics, so what’s normally a 12-month process is condensed down to four months,” said Perez. “We require technicians to have five-plus years of experience, graduated from a tech school, or military background with the appropriate experience in diesel technology. When technicians have completed their certification, they will have the criteria needed to cover all mechanical aspects of Komatsu equipment and more.”

WPI recently completed its second class of technicians in the Fast Track program. Perez said he hopes to build up to three classes per year.

Training in Cartersville

Fast Track technicians spend time at OSUIT, WPI and Komatsu’s Training Center in Cartersville, Ga., where they get classroom training and hands-on experience. Classes are led by distributor trainers, including Perez, and Komatsu instructors such as Casey Zbinden.

(L-R) WPI Technicians Kyle Koska, Luis Gonzales and Nick Hawkins use technology to diagnose issues with Komatsu dozers during a Fast Track training session. “Experienced mechanics like myself get a little more detail with the Fast Track program, especially with the newer HST (hydrostatic transmission) machines,” said Koska. “It’s definitely been helpful with diagnostics with a lot of in-depth training on systems.”

“Fast Track is beneficial because of how fast the technicians are brought up to speed, so they can excel more quickly in their job when they return to the field,” said Zbinden. “Because they are already grounded in the fundamentals, we can give them additional deeper testing than they normally would get in a traditional training environment. Additionally, when they come to Cartersville, they get an opportunity to spend almost an entire day operating equipment in our demonstration area and a day to tour the Chattanooga Manufacturing Operation. Those experiences add value to a very unique program.”

Technicians appreciate the program

Technician Courtney Hardy, who works in WPI’s Houston shop, came to WPI with experience in hydraulics from working as a “torpedo man” in the U.S. Navy. He loves getting his hands dirty and solving problems.

“It’s a great feeling to resolve an issue for a customer, so they can get their machine back and running,” said Hardy. “The Fast Track program has helped me tremendously because it’s directed toward Komatsu, so you are learning those specific systems. It gives you a ton of knowledge and helps you be better prepared to work on Komatsu machines.”

Technician Courtney Hardy attends a Fast Track class at Komatsu’s Training Center in Cartersville, Ga. “The Fast Track program has helped me tremendously because it’s directed toward Komatsu, so you are learning those specific systems,” said Hardy. “It gives you a ton of knowledge and helps you be better prepared to work on Komatsu machines.”

Field Technician Luis Gonzales, who worked in the automotive industry and on diesel machinery before transitioning into construction equipment, likes to minimize customer downtime. Thanks to the Fast Track program, he now understands how the equipment works on a deeper level, which has helped him diagnose and fix problems faster.

“My favorite part of the program is just the learning experience,” said Gonzales, who is based in WPI’s Corpus Christi, Texas, branch. “It actually has made me become a better technician.”

Field Technician Kyle Koska worked on agricultural and small construction equipment before joining WPI’s Buffalo, Texas, branch.

“There are some similar aspects to heavy equipment such as hydraulics and engines, but the Komatsu equipment is just on a bigger scale,” said Koska. “Experienced mechanics like myself get a little more detail with the Fast Track program, especially with the newer HST (hydrostatic transmission) machines. It’s definitely been helpful with diagnostics with a lot of in-depth training on systems. I would encourage any tech to consider going through it.” ■