Randy Fusselman

Randy Fusselman reflects on his role as a technical trainer

Randy Fusselman became Linder Industrial Machinery Company’s technical trainer in Florida in 2016 and retired this year. His career wandered through multiple industries and companies, where he made sure to approach every job with one thing in mind: passion. Fusselman also made it a point to make his classes enjoyable for everybody who attended.

Randy Fusselman, Technical Trainer, Linder

“I always started a class by letting everyone know our goal was to have fun, and hopefully, they would learn something new by the end of the week,” commented Fusselman. “I think the classes were effective because I grew up a farm boy and kept the information down to earth. That meant avoiding overly technical explanations and keeping the class engaged. What really fulfilled me was bringing our technicians to a new level and being a positive impact on their lives.”

Outside of training Linder technicians, Fusselman also hosted training seminars for customers.

“I’ve enjoyed customer training because they are sponges,” said Fusselman. “Our customers’ technicians don’t always get the proper amount of attention on the training side, so Linder’s approach of providing training classes for them has been very rewarding. I actually got some nice emails from a couple of the classes.”

Before retiring, Fusselman helped train the next generation of technical trainers, who he believes are ready to hit the ground running. He appreciates the support he’s received from managers, team members and everyone he has worked with throughout his career. Now that he's retired, he plans to focus on his Etsy woodworking shop.

“I’ve had the Etsy shop for about five years, and I make calendar holders,” explained Fusselman. “I’m going to push that to the next level. The coolest thing is receiving an order and seeing where it’s going because I sell worldwide. I really enjoy it, so I’m going to stay busy.” ■