Kirby-Smith PSSR Matt White

FACES OF KIRBY-SMITH MACHINERY

PSSR Matt White believes providing outstanding service and building strong relationships go hand in hand

With the abilities to communicate remotely between the office and the job site, as well as order parts and set up service online, today’s construction industry often focuses on technology. That’s great, but it hasn’t changed one critical, fundamental aspect, according to Matt White.

“At the end of the day, this is still a relationship business,” stated Matt. “People want to deal with people they know and trust, whether it’s parts, service or sales. Nothing beats the personal touch. I love meeting customers, getting to know them and learning how to best serve their needs.”

Matt began building relationships with Kirby-Smith Machinery Inc. (KSM) customers about a year ago when he joined the company as a product support sales representative (PSSR) in Texas. His territory covers South Dallas down to Waco and east to Tyler.

KSM PSSR Matt White measures an undercarriage. “I view my role as an advocate for customers,” said Matt. “As a PSSR, I assist them with their parts, service and technical needs after the sale. I want to help ensure that they are getting the highest value possible for their hard-earned dollars. I believe if I — and we as a company — do that, then lifelong relationships will develop that benefit both sides.”

“I view my role as an advocate for customers,” said Matt. “As a PSSR, I assist them with their parts, service and technical needs after the sale. I want to help ensure that they are getting the highest value possible for their hard-earned dollars. I believe if I — and we as a company — do that, then lifelong relationships will develop that benefit both sides.”

Before Matt joined KSM, he knew that it focused on delivering exceptional customer service.

“I worked for two different OEMs (original equipment manufacturers) for several years, and I got to know Kirby-Smith, its people and its culture through those positions,” Matt explained. “It’s a coveted place to work in the industry. At Kirby-Smith, everyone is on the same page when it comes to taking care of customers. In addition, we care about each other as co-workers and individuals. We are all invested in everyone’s success.”

Good prep for construction

Joining WIRTGEN as a field service tech was Matt’s introduction to the construction industry, but he actually began his career in the automotive industry after graduating from Universal Technical Institute (UTI) in Houston in 2004.

“My dad got me intrigued with cars at a young age, and I grew up doing maintenance on vehicles and working on them with friends on the weekends and after school,” Matt recalled. “That, and technical training at UTI, gave me a solid foundation in service, and that was good prep for construction.”

Matt and his wife, Erin, have three children. They enjoy spending time together outdoors. ■