DDWilson - boiler installation guide 2024

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AWARD WINNING BOILER Installations

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ABOUT DDWILSON DD Wilson gas engineers have been in the industry since 1998. Starting as Wilson Gas in 2006 originally as a sole trader with an old ford escort 55 diesel and 100 business cards relayed to an old dial house phone. The vision and mission were clear. We wanted to be the premium service local company that became the household name for people living in the Merseyside Cheshire and north wales area when their heating or hot water problems should arise. We wanted our people to think of us straight away and choose us as their best option for boiler repairs or installations. The name of the company came from the founder and the secretary's children, Darren & Dylan. We started out of our spare box room inside our family home. The boys were on the floor, under the table as their mum was working 7am till 9pm daily to earn the loyalty and trust of which we know are renowned for. All this while, Darren, the dad was out on the road alone, delivering the results and creating the relationships with our customers we still have today.

DDWilson: Exceptional Boiler Installation Services Upgrade your comfort and savings with our premium heating solutions

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At DDWilson, we provide boiler installations and heating services tailored to your specific needs. Choose us for our top-quality products, dedication to customer satisfaction, and unmatched industry expertise.

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OUR MISSION

CUSTOMER CARE

Transforming comfort, one home at a time, DDWilson.com is your reliable partner in ensuring efficient and sustainable home heating solutions in the Merseyside, Cheshire, and North Wales area.

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superior quality and customer satisfaction, we aim to deliver top-tier gas and boiler installation services, offering a seamless blend of industry

At DDWilson, our award-winning service doesn't end after we’ve installed your boiler or successfully serviced your heating system.

No, not at all. What sets us apart in the industry is our dedication to you after the job is done, our commitment to ensuring your warmth and safety all year round.

PROFESSIONALISM Our reputation as DDWilson didn't merely materialise overnight.

It was cultivated, forged through the heat of hard work and an unfaltering commitment to professionalism.

expertise, impeccable service, and competitive pricing. Our mission is to empower homeowners with an entirely stress-free heating experience, fostering warmth, comfort, and peace of mind.

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SAFTY & VAULE At DDWilson, we understand that safe and efficient heating systems are a fundamental key to every home, but it shouldn't have to break the bank! That's why our top priorities have always been ensuring that you and your family enjoy a warm, safe environment, all while receiving incredible value for your hard-earned money.

Customer Satisfaction

PART 01 ddwilson customer cear

We understand that every home is different, and the 'perfect fit' means something unique to each of our customers. Consequently, our keen-eyed engineers work meticulously, aligning their abundant talent with cutting-edge technology to ensure an installation that slides smoothly into your home heating layout. It's a blend of the traditional trust in engineering craftsmanship and the new-age reverence for technological advancements.

But, the journey with us doesn’t end with installation - quite the opposite. Our commitment to maintaining your 'home harmony' is continuous and unyielding. From servicing and repairs to offering bespoke and transformative new deals, our unwavering dedication caters impeccably to your every heating whim and fancy. We regularly refine our offers to align with our clientele's changing needs, ensuring our services shine as a beacon of high-quality home comfort solutions.

Eager to welcome our customers into a world of warmth and comfort, we ensure that our deals aren’t just intuitive. They’re transformative, too. Imagine the chill winter evenings made warm, frost-coated mornings gentle, and those ice-cold floors turned pleasingly temperate - all possible through our vigilant planning and your astute choice in entrusting us with your heating needs.

So, take our hand and join us on this journey. It’s not just about capitalising on our standard-setting boiler installation services or securing an irresistible deal. It’s about joining a community of satisfied homeowners, basking in their perfect 'home harmonies' thanks to the diligent, dedicated work of DDWilson Gas & Heating Engineers North West Boiler Installers.

100% Customer Satisfaction

Customer Satisfaction DDWilson have taken the time to ask the last 100 customers the following questions and for them to give us a mark out of 100%. We asked the following questions;

3 - Do you think ddwilson.com is vaule for money? All customers answered 100%

1 - Did ddwilson carry out the work on time and as stated from the orginal quote? All customers answered 100%

4 - How would you rate all aspects of ddwilson’s communication from your first email/phone call to signing off the job? All customers answered 100%

2 - Was the work area kept clean and safe? All customers answered 100%

5 - Would you recommend us to a friend or family member? All customers answered 100%

Work on time Clean & Safe Value £ Communication Would you recommend us

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Customer Care DDWilson: We're There When You Need Us At DDWilson, our award-winning service doesn't end after we've installed your boiler or successfully serviced your heating system.

No, not at all. What sets us apart in the industry is our dedication to you after the job is done and our commitment to ensuring your warmth and safety all year round.

heating needs. Our engineers go the distance to understand what's important to you and work towards it. No unnecessary jargon or complicated processes – just straightforward and reliable service you can trust.

Our customers are the heart of our business - the very thing that makes us tick. Because we understand that a warm home with hot water isn't a luxury; it's a necessity. That's why when you choose DDWilson, you're choosing to be part of a local community that values and supports each other.

Our reputation has evolved; we've grown and learned, continually improving our services. Our secret? Putting you first. Our award-winning approach ensures we meet and exceed your expectations every single time. Because for us, it's not just about fixing boilers and heating systems – it's about creating lasting relationships with a community we care deeply about.

Friendly Faces, Reliable Service

An Award-Winning Approach

Our Gas and Heating Engineers team is more than just a group of experienced professionals. They're familiar faces, hometown lads and lasses, ready to lend a helping hand when you need it. From quick queries to more complex concerns, our customer care team is on standby to assist you with friendly, reliable service.

Come Rain or Shine, DDWilson's Got You Covered

It's Personal To Us

At DDWilson, we're not just another gas and heating company we're a family that takes care of its own. And from the moment you pick up the phone to call us, you're a part of that family, too.

Our customer-driven ethos means we approach every job personally, offering bespoke solutions to meet your unique PAGE 05

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Whatever the issue, come rain or shine, the Customer Care at DDWilson is there to support. Going above and beyond to keep your home warm and your water hot, we are just a call away to ensure you get the assistance you need when needed.

R ef e r r al born in nORHWES

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PART 02 ddwilson referral scheme projects and timelines

REFERRAL SCHEME At DD Wilson, we know that our satisfied customers are our best ambassadors. Therefore, we are ecstatic to introduce our brand-new reward scheme for boiler installations. If you are happy with our fantastic range of services in Merseyside, Lancashire, and Chester, refer a friend and receive a cash reward OR a free boiler service.

REFERRAL SCHEME At DD Wilson, we know that our satisfied customers are our best ambassadors. Therefore, we are ecstatic to introduce our brand-new reward scheme for boiler installations. If you are happy with our fantastic range of services in Merseyside, Lancashire, and Chester, refer a friend and receive a cash reward OR a free boiler service!

How does it work?

Refer a friend, colleague, or family member needing boiler installation to DD Wilson. Should they choose our esteemed gas engineers and opt for our services, we thank you for your endorsement.

Upon completion of their installation, you will receive a £65 cash reward OR a free boiler service.

Spread the Word: Let your friends know about the professional and reliable services offered by DD Wilson.

Connect Us: Ensure they mention that you referred them when they contacted us for the boiler installation.

Earn: Once the job is completed, you receive a £65 cash reward or book in your boiler service.

This reward scheme is part of our commitment to give back to our loyal customers and strengthen our community bond.

R ef e r r al bo rn i n n ORH W ES

What about the new customer?

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When new customers select our service by referral, they experience the excellent boiler installation service we are known for in the Merseyside, Lancashire, and Chester regions. They can rest assured knowing they're in skilled, professional hands and you have personally recommended us.

Join the DD Wilson Family Today!

Make the most of your DD Wilson experience and earn while doing it!

Let's spread the word about the high-quality, efficient boiler installation service DD Wilson delivers.

Terms and Conditions: The reward will be paid upon successful completion and payment of the referred boiler installation job.

The new customer must mention the referral during their initial service request.

There's no limit to your rewards, so start spreading the good word about DD Wilson's boiler installation and services today!

Delivering satisfaction and rewarding loyalty because at DD Wilson, every referral counts.

For more information, visit our website or contact our friendly team at 0151 739 8945 or info@ddwilson.com.

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Standard Boiler Installation Boiler installation is a precise journey that the dedicated DDWilson team understands and meticulously follows. It begins with a diligent home visit, where we know your heating needs and uncover the ideal boiler to fit your home like a glove. The next stop on this journey is a transparent quote, a detailed proposal that breaks down the cost—because we believe in being upfront with you, no hidden mysteries, no surprises. Following this, we collaboratively select a date for the installation. This day slots seamlessly into your schedule because we understand life is busy and are here to make things easier. On the big day, our experienced Gas and heating Engineers wrap themselves up in their work, exercising exceptional professionalism and diligence while installing your boiler, ensuring that every nut and bolt is perfectly secured. The journey finally ends at Sign Off, completed only when we've run tests and are confident that your new boiler purrs just right, offering a reliable source of warmth for your home. Each phase of this journey, carried out with meticulous care, gets us one step closer to our goal - ensuring you always have a warm home to return to, built with reliability and a service rooted in award-winning excellence.

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Home Visit

Quote

Booking Date

Boiler Intallation

Sign Off

Our eagle-eyed team kicks off the service with a comprehensive home visit to thoroughly assess your heating needs, ensuring we find the perfect boiler to keep your home consistently warm.

Once we've got a good grasp of your requirements, we'll provide you with an honest, straightforward quote detailing the complete costs of your unique heating solution, with no hidden surprises.

Your diary is just as important as ours, so we’ll work with you to pick a suitable date for installation that fits snugly into your schedule, ensuring minimal disruption to your daily routine.

On the agreed-upon day, our professional team will promptly install your new boiler, prioritising safety, accuracy, and exceptional craftsmanship to get your home heated in no time.

After the installation, we won’t just dash off; we'll sign off the job only after thorough testing, ensuring your boiler runs smoothly, efficiently, and, most importantly, safely.

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ddwilson -Full HeatingInstallation

PART 03 Products & Serivces

The Boiler Installation Journey Embarking on the journey of boiler installation may evoke thoughts of layers of complexity, but with DDWilson at the helm, it's an adventure that neatly unravels into simple, manageable phases. Let us navigate you through the process, from the initial exploration during a home visit to the transparent and fair quote. Following this, we mark a date in the calendar, one that fits comfortably around your routine, moving forward to the grand installation day where our hardworking team rolls up their sleeves to provide ace service.

Naturally, we won’t finish until we’ve dotted all the I's and crossed all T's during our comprehensive sign off. So, sit back and let us unravel the process - at DDWilson, we’ve got you covered every step of the way.

Read Our Complex Boiler Installation Guide

HOME VISIT The first leg in our journey of securing your warmth is a Home Visit, an integral part of our service that sets DDWilson apart from the rest. Our team doesn't simply show up; they come equipped with a keen eye for detail and a wealth of experience.

It's an exciting opportunity for them to roll up their sleeves, delve into the heart of your home, and truly understand its unique heating needs.

Our aim at this stage isn't to just scan around and dash off; no, we take time to look around your property, examine your current heating system, and contemplate on the demands of your property. From checking the number of rooms and radiators to assessing the hot water usage, we leave no stone unturned. This thorough approach ensures we understand the dynamics of your home and its heating needs down to a T.

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But our home visit isn't just about a mechanical look over your heating needs; it's a chance for us to listen, to truly hear you out.

Our experienced team members use this time to understand your concerns, your preferences, really dig deep into what you're looking to gain from your new boiler installation.

Ultimately, our home visit is designed to ensure that the boiler we end up installing is not just any boiler, but 'the' boiler, tailored to meet your heating requirements, and a perfect match for your home. So, rest assured, with DDWilson, we are in the business of pairing homes with their perfect boiler mate - ensuring reliable warmth and creating a pleasant living environment season after season.

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QUOTE

PRODUCTS & CUSTOMERS

Understanding your heating requirements is only the beginning for us at DDWilson.

Our next step? Creating a comprehensive, straightforward quote that embodies honesty and transparency—values that we don't simply pay lip service to, but truly uphold.

In this quote, we don't merely list down numbers; instead, we paint a full picture of the costs associated with crafting your unique heating solution. Everything—from the price of the boiler and parts, labour costs, to even any potential charges incurred from responsibly disposing your old boiler unit—is accounted for. You deserve to understand why every penny of your investment is necessary, and we make it our mission to explain each detail clearly so there's no room for hidden surprises.

We understand that "value for money" means something different to everyone. To us, it means providing a professional, high-quality service that aligns with your budget, without compromising on the safety and comfort of your home. And we believe this approach to quoting is an integral part of it.

So, when you receive a quote from DDWilson, you're not just looking at a figure, you're witnessing a promise—an assurance that we're with you all the way on this heating voyage, providing a service that's as open and reliable as the boilers we install.

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BOOKING DAY Booking a day for your boiler installation that doesn't cause chaos in your daily routine is an aspect we at DDWilson firmly stand by. We genuinely value your time—every tick of the clock means the world to you, and we respect that! We view our clients as valued partners in this process. It's not a one-sided affair but a team effort, a collaboration for both our diaries to reconcile harmoniously.

At DDWilson, scheduling isn't a mundane administrative task—it's a step towards demonstrating that we genuinely value your time as much as you do. The respect for your precious hours ensures a seamless integration of our service into your life, culminating in an installation that’s as smooth as the heating solutions we provide.

Here begins an active dialogue between us to identify a day that slots into place within your life—coordinated like a well-oiled machine. Be it work commitments, familial responsibilities, or those precious hours of tranquillity you count on, we jostle our schedules to align with yours, crafting a balanced equation that respects your time and provides exceptional service.

The motive behind this approach isn't just convenience—it's about reducing stress and upheaval in your life. What good would a new boiler do if its installation wreaks havoc on your day-to-day routine?

We're in the business of creating warmth, not confusion or disorder.

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BOILER INSTALLATION The Day of Installation—now that’s a day we at DDWilson have circled in our calendars, a day that embodies the culmination of all our preparations. On this pivotal day, punctuality is our watchword as our professional, award-winning Gas and heating Engineers arrive at your home, promising to bring reliable warmth.

But our approach to installation isn't simply about getting the job done—it encompasses a trifecta of values: safety, accuracy, and exceptional craftsmanship. These are three pillars that shape our work ethos and guide us through every step of the installation process.

Safety occupies the pride of place on this day of meticulous activity. Our engineers follow strict safety procedures, ensuring every action is in line with guidelines, never compromising on protecting your home or our team.

Sync in with safety is accuracy, another linchpin in our list of priorities. Every connection is scrutinised, each setting calibrated just so—precision is vital to us because we

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understand that your comfort rests on this accuracy. A boiler isn't just a machine—it's the source of warmth, the heart of your home, and we treat it with the detailed consideration it deserves.

Finally, at the core of our installation process is exceptional craftsmanship. It’s not enough for us to run a boiler; the finesse with which we do it truly matters. Our team members are not just engineers. They're skilled artisans working on the canvas of your home, creating a perfectly balanced heat system underlined by their experience and skill.

So, on this Day of Installation, know that you're not just receiving a service. You're welcoming a dedicated team of professionals whose mission is to ensure your home is more than just a building—it's an abode of reliable, precisely controlled warmth.

SIGN OFF The Sign-Off marks the grand finale of our boiler installation service, a stage as vital as any other in the process and one that the DDWilson team takes with utmost seriousness. You see, our job isn't complete the moment the new boiler is in place; the assurance that it's running like a well-tuned orchestra, humming to perfection, signifies mission-accomplished.

We don't just dart off as soon as we've connected your boiler, leaving its performance to chance. Instead, we believe in the power of finishing strong, dedicating ample time to test every aspect of your new heating system. Be it the efficiency of the hot water flow, the harmony between your boiler and the central heating or the calibration of the boiler settings - every detail is scrutinised with the expertise and experience our team is known for.

But why is this Sign-Off of ours so essential, you may ask? Well, it's about ensuring your family's safety, of course! This crucial phase is

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our promise that the most important people in your life are secure in your home, wrapped in the comfort provided by a boiler installed by professionals who genuinely care.

So, when you see the DDWilson Gas & Heating Engineers team at your home signing off on the installation, remember they're not only putting their stamp of approval on a job well done, but they're also sealing the deal on an unwavering commitment to your home's well-being. With a service that spells reliability and trust, the Sign-Off highlights your newfound partnership with a team that genuinely values your home's warmth and safety right to the end.

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CONTACTING US We at DDWilson Gas & Heating Engineers know that communication is the cornerstone of any successful endeavour. We firmly believe in forging open, dependable lines of dialogue with our customers to provide the best service possible. Whether you need a detailed discussion about your boiler needs, want advice on heating solutions, or desperately require an emergency check at your home getting in touch with us is always a breeze. With an array of options available, you can choose the way to contact us that suits your style – whether that be a good old-fashioned phone call, a prompt email or completing an online form on our website. Rest assured, we're always here, ready to offer a reliable service backed by award-winning craftsmanship that you can trust.

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Please choose the most convenient method for you.

We aim to deliver a swift response regardless of how you choose to contact us.

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CALL US DIRECT Phone Call: You can reach out to us by giving us a call at 0151 739 8945. Our team is well-equipped to respond to your queries during our working hours.

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EMAIL Email: Another way to contact us is through email.

Please feel free to send us an email anytime at ddwilsoncom.

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VISIT US Visit Our Office: If you prefer a face-to-face discussion, you're always welcome at our office. You can visit us at Unit 8 Redwood Point, Woodward Rd, Liverpool L33 7UZ.

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WEBSITE Website Contact Form: You can also reach out to us through the contact form available on our website.

Simply fill in your name, email, and your message, and we will get back to you as soon as we can.

Office Hours: Our offices are open from Monday to Friday, 8 am to 8 pm, Saturday 9 am to 5:30 pm, and Sunday 10 am to 4 pm.