CONNECTED Magazine August 2013

AUGUST 2013

DRIVING BUSINESS CONFIDENCE

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PAGES OF YOUR BUSINESS NEWS AND STORIES

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HOTSEAT: SARAH BLACK ON EXPORT POTENTIAL EXPERT: PRINT AND PHOTOCOPYING ADVICE

AWARD ENTRIES TOP TIPS FOR SUCCESS

OFFICIALOCTOBER MONTHLY | CONNECTED 1THE 2012

MAGAZINE

CAMBRIDGESHIRECHAMBER.CO.UK

Digital Printing CAMBRIDGESHIRE & SOUTH CAMBS FOCUS: DOMINO MARKS 35 YEARS AS A LOCAL EMPLOYER

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Alconbury Weald Enterprise Campus offers 150 hectares of business space set within a high quality, low carbon development of homes, greenspace and community facilities.

From winter 2013 the Incubator will offer flexible space for start up and small businesses from 250 sq ft to 250000 sq ft.

To see how you can join our community, call 01480 413141 or email abrading@savills.com

alconbury-weald.co.uk

CONTENTS |

Inside this issue

5

6-9

Chief Executive’s Comment Cambridge & South Cambs Chamber News

10-11 Huntingdon Chamber News 12 Ely Chamber News

6

13

Fenland Chamber News

14-16 Peterborough Chamber News

7

10

12

14

18

Cambridgeshire Chamber News

21

In the Hotseat: Sarah Black from HSBC

22-23

Out & About

Ask the Expert: Printing & Copying

25

26-27

Events

28

Policy Update

29

Chamber Updates

30

Update from the LEP

32

Charity of the year

34

Selling to existing customers

36

Late payment of invoices

37

New Members

38

Child care vouchers

39-41

Sector Updates

23

CONNECTED AUGUST 2013 | 3

| EDITOR’S COMMENT

Contributing this month...

Welcome We are delighted that CONNECTED magazine won an award at the Community Magazine Awards Ceremony hosted by Cambridge Building Society.

CONNECTED won the Best High Frequency Magazine Award which looks at magazines producing 10-12 issues per year and judges them on editorial quality and usefulness of the content to the community it serves.

The magazine continues to grow and we are grateful for the contributors to our Ask the Expert and Special Feature articles. These articles are proving popular and we have a waiting list. If you would like to be added to these lists, please send me an email detailing the article you would like to submit and a brief outline on what you will cover.

All members are welcome to submit good news stories for the local area pages. Please email me copy, of no more than 150 words, and a high-res photo.

Liz McLaughlin Juicygrape Owner of a customer service consultancy and training company

Ian MacKellar MacKellar Consulting A freelance journalist with a background as business editor for a local newspaper.

David Casson Kidsunlimited Head of Voucher scheme at a childcare voucher provider.

Do you follow us on Twitter?

Sadie Parr Editor, CONNECTED s.parr@cambscci.co.uk

We regularly tweet Chamber news; follow us at @CambsChamber to be kept up to date with all the latest news.

DRIVING BUSINESS CONFIDENCE Chief Executive John Bridge OBE | Editor Sadie Parr | Creative Director Jillian Boys Publisher methodcreative.co.uk | Ebenezer House, Rooks Street, Cottenham, Cambridge CB24 8QZ | 01954 253060 | Print cambridgeprinters.co.uk Disclaimer Views expressed in CONNECTED are not necessarily those of Cambridgeshire Chambers of Commerce.

Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/or omissions. The editor reserves the right to make amendments without notification.

Membership Development Officer Peter Watts 07545 697799 or Bren Coleman on 01223 209811 Cambridge Enterprise House, The Vision Park, Histon, Cambridge CB24 9ZR. Tel 01223 237414 Peterborough 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough PE2 6FT. Tel 01733 370809 Email enquiries@cambscci.co.uk | www.cambridgeshirechamber.co.uk

@CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce

4 | CONNECTED AUGUST 2013

Our editorial panel: We would also like to thank the other members of the Chamber Communications Sector group who will be responsible for shaping the key topics every month and researching these features to better serve the Chamber members in the pages of CONNECTED.

Advertise in CONNECTED and reach more than 7000 potential customers every month!

Contact Katie Hawksworth on 01954 251411 or email katie@methodcreative.co.uk for a media pack

Katie Hawksworth Advertising, CONNECTED @Katie_Method

CHIEF EXECUTIVE’S COMMENT |

A14

We need more details HISTORY tells us that election manifestos and high profile government announcements can be conveniently lacking in finer details, leaving in their wake a mass of u-turns, missed deadlines and buried caveats.

As a result, exercises such as the Comprehensive Spending Review can sometimes lack credibility. George Osborne’s latest edition was hailed as good news for A14 campaigners, with approval of the scheme and an earlier construction start date announced. But just a few weeks on, I wonder if a reality check is needed to ward off any disappointments down the line.

For a start the scheme that has been approved is more expensive than the one shelved three years ago because it was unaffordable, so it is no surprise that it is subject to ‘value for money and deliverability’. And with those five little words, the ball is batted directly back into the campaigners’ court to lobby for confirmation of when this will be assessed, because without such an assessment, the pledge is simply worthless. Before the next General Election, we also need absolute certainty of the full funding and confirmation that practical delivery of the A14 upgrade will start in 2016.

In fact, there are still many unanswered questions about this scheme and the Department of Transport and the Highways Agency will be conspicuous for as long as they stay silent. To say that the details still need to be worked out at this stage, after the government has announced the scheme is back on the table, would be foolish.

To be confident that the scheme is really going to go ahead, we need practical details of how a tolling scheme will be implemented, the proposed route and the detailed traffic orders, a

full detailed timetable of the public consultation required, the timing and length of the certain public inquiry, and a full integrated timetable showing that practical delivery really can be started in 2016.

Let us all press the government for the details we so desperately need in order to ensure that we can all have the full confidence that this much needed scheme will finally be delivered on the ground.

Actions speak much louder than words!!

John Bridge OBE Chief Executive, Cambridgeshire Chambers of Commerce

we need absolute certainty of the full funding and confirmation of practical delivery

CONNECTED AUGUST 2013 | 5

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

Global Success is Supported by Local Expertise DOMINO Printing Sciences based at Bar Hill in Cambridgeshire, celebrates its 35th anniversary this year.

As a world-leading leading designer, developer and manufacturer of a comprehensive range of product coding and marking devices, printers, inks, consumables and spares, Domino can deliver solutions for printing onto products ranging from a single egg to large aircraft parts.

The company also provides a comprehensive range of products used in digital printing including addressing, numbering, barcode and personalization solutions, plastic card and postal automation applications.

INTERNATIONAL SUCCESS Domino operates on a truly global scale through a network of 25 subsidiary offices and over 200 distributors. With manufacturing facilities located in the UK, China, Germany, India, Sweden and the USA, it sells to over 120 countries and employs 2150 people worldwide.

In 2012, Domino received its fourth Queen’s Award for Continuous Achievement in International Trade, in recognition of its continued and growing success in trading in overseas markets over the last six consecutive years, achieved as a result of wealth of knowledge, expertise and high levels of customer service of the team headquartered at Bar Hill.

FOCUS ON INNOVATION Throughout its history, Domino has demonstrated its commitment to innovation. Recently it introduced the N600i, a new colour label digital press with an enhanced package of upgraded i-Tech intelligent Technology smart features to maximise production efficiencies.

Bar Hill offices

6 | CONNECTED AUGUST 2013

GLOBAL BUSINESS AND PRODUCT PORTFOLIO Nigel Bond, Domino Managing Director, outlines the strategy behind Domino’s success. He says: “Innovation and the development of new products is at the heart of what makes Domino a successful business, both through our very active acquisition programme and through internal development, where we spend a healthy proportion of our revenues.

“In terms of market sectors we serve an extensive variety: food, beverage, pharmaceuticals, cable and wire and of course labelling. In a world where identification, assurance, security and traceability continue to become increasingly important, more market sectors will have a need for our products and services.

“Domino, part of the Cambridge Phenomenon, has been a local employer for 35 years. Having grown to an international company employing more than 2200 people all over the world, we retain our global headquarters and much of our manufacturing here in Cambridge.” n

Queen’s Award presentation

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

Community Magazine Awards Ceremony THE Cambridge Building Society hosted its 15th annual Community Magazine Awards last month which adopted a ‘media through the ages’ theme and took place at the Cambridge Union Rugby Club.

Just over 40 local community magazines entered this year’s awards and they were judged over 10 individual categories. All categories had been formed to recognise the wide variety of community magazines in East Anglia.

Andy Lucas, Commercial Director at The Cambridge, said: “We held the first awards 15 years ago and since then each of the magazines has evolved in one way or another. One thing that hasn’t changed is how well the publications serve the local community. I would like to congratulate the winners, and thank everyone who entered the awards, the judges for their support and colleagues from The Cambridge Building Society who gave their time to help run the ceremony.” n

2013 Award winners

New Food and Beverage Manager CAMBRIDGE City Hotel appoints accomplished hospitality expert Marius Negru as Food and Beverage Manager.

Marius said: “I have created a vintage-style Afternoon Tea here at Cambridge City Hotel. We have such rich history surrounding us in the centre of the city and I wanted our offering to reflect that.” n

New crockery at Cambridge City Hotel

New senior appointments at ACT ADDENBROOKE’S Charitable Trust (ACT), the dedicated charity for Addenbrooke’s and the Rosie hospitals, has announced a number of trustee and senior management appointments.

Those appointed bring a wealth of knowledge, expertise and enthusiasm to guide and support the organisation as it strives to raise much-needed funds for the hospitals.

Commenting on the appointments, Mr David Hardy, current Chairman of ACT, said: “We are delighted to announce these confirmed appointments. We now have such rich and diverse talent among those who govern and manage our organisation, and I am sure they will complement existing board members well, bringing new and unique points of view as we embark on ambitious fundraising plans to support the future of Addenbrooke’s and the Rosie, and continue to make a difference for patients in the years ahead.” n

CONNECTED AUGUST 2013 | 7

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

The future’s bright for Januarys as confidence returns to Cambridge PROPERTY and development consultants Januarys are investing in the success of their planning team with further expansion with the professional team growing from five to eight planners in just 18 months.

The latest recruit to the team is planning consultant Matt Hare, formerly a South Cambridge District Council planning officer with nearly 10 years’ professional experience.

Former associate Paul Belton has been promoted to associate director. Paul will continue to focus on managing a number of larger projects as well as developing his management skills.

The business is also poised to welcome its newest graduate recruit as it continues to offer students one-year work placements.

Anish Jadav will be joining the team in September.

The success of the planning team has been attributed to an increase in planning activity generally in the last 12 months. Mark Hyde, planning director at Januarys, comments: “The movement in planning is a reflection of the investment happening in Cambridge at the moment. Hopefully other parts of the country will follow as confidence returns to the property and development market.” n

Communication is our strength.

We listen. We understand. We deliver.

Paul Belton, Mark Hyde & Matt Hare from Januarys planning department

Red Bull Soapbox HAVING worked with Red Bull Media House for a number of years, Method were lucky enough to be invited to attend the UK edition of Red Bull Soapbox, a festival of fun and madcap motorless frolics in the grounds of Alexandra Palace in London.

Under blue skies and soaring temperatures, the Method team spent an afternoon enjoying the spectacle of 70 teams throwing themselves with great glee and gusto down the course. Some teams were victorious in the simple pursuit of just making it to the finish line, whilst others fell in spectacular fashion at the various hurdles on the downhill straw bale-lined track. However, each and every competitor and spectator was delighted to be a part of the festival. n

Founded more than 30 years ago, we understand the needs of both growing and established companies. Our attentive and personal approach gives us a distinct advantage as an independent agency. Trust us to be your recruitment partner.

Call us today on: 01223 350234 Or email: jobs@annpettengell.co.uk

annpettengell.co.uk

8 | CONNECTED AUGUST 2013

Method team member Lucy Debenham with Red Bull athlete Gee Atherton

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

Recruitment trio Zumba for charity MEMBERS of the Ann Pettengell team braved the heat on a scorching Saturday to take part in a zumbathon in aid of Arthur Rank Hospice Charity.

The team donned their dancing shoes for the second time this year and were put through their paces for an amazing three hours by the instructors. Sarah Flack, director at Ann Pettengell said: “The zumbathon was a fantastic day to be part of and a great opportunity for us to meet other supporters of the Hospice. We are already looking forward to the next one and welcome anyone who wishes to join us!”

You can sponsor the team and support Arthur Rank by visiting www.justgiving. com/Ann-Pettengell-Ltd n

IN BRIEF August 2013 From molehills to mountains…

Sarah Flack

Caroline Robinson of Sandler Training has completed the grueling Kindrochit Quadrathalon event alongside her husband, raising £1000 for Mary’s Meals and Mercy Corp.

The team started the challenge at 6.00am on Saturday 13 July at the edge of a freezing Scottish Loch. Following a swim across the Loch, an eight hour run over seven Munroe’s (including the 10th highest mountain in the UK), a seven mile paddle in a kayak and a 34 mile cycle around the Loch, the team completed the challenge in 12 hours 26 minutes. There’s still time to sponsor the team - visit justgiving.com/StarchieCrew.

Conscious celebrates first birthday CONSCIOUS Communications has celebrated a successful first year of business.

Since its inception in June last year, the company has grown its client base to nearly four times its initial size.

Alison Taylor, Managing Director, said: “We now have a wide base of clients from sectors that include construction, education, horticulture, retail and not for profit, and are engaged in communicating with both

The team celebrate their first birthday

business and consumer audiences alike.

“We have doubled the size of our team and our office enabling us to offer our clients a comprehensive service from experienced counsel, through strategic development and programme implementation. We set out to have a transparent, responsible outlook and approach, and create a thriving public relations and marketing agency with integrity, this remains at the heart of the business.” n

Caroline Robinson with her husband

Solicitor accepted as a Member of ‘Solicitors for the Elderly’ Kelly Hardcastle, Senior Solicitor at Hewitsons, has been accepted as a full professional member of the national association ‘Solicitors for the Elderly’ (SFE).

SFE is an association of lawyers who specialise in legal services for older people and their carers. Kelly joins the select membership, compromising of only 11 other lawyers in Cambridgeshire.

Members are selected for their wealth of experience within this key legal area and they are required to have spent a substantial amount of time working for elderly clients.

CONNECTED AUGUST 2013 | 9

| HUNTINGDONSHIRE CHAMBER NEWS

Huntingdonshire Chamber NEWS

Huntingdonshire Chamber of Commerce

A round-up of news and events from Huntingdonshire

Flexible space in a flagship building at the heart of Alconbury Enterprise Campus THE Incubator, the flagship building of Alconbury Enterprise Campus, is starting to build the interest of small businesses as it rises from the former airfield being transformed into Alconbury Weald.

Designed by internationally renowned architects Allford Hall Monaghan Morris, the building will provide flexible inspiring space at the heart of the Alconbury Weald development. As part of the Enterprise Zone, businesses moving in will also enjoy a range of business benefits including business rates relief and superfast broadband.

The Incubator also offers networking space including a cafe and roof terrace which will ensure the building becomes a hub for sharing and developing ideas. It features a range of sustainable features to reflect the low carbon aspirations for the whole development.

Tim Leathes, Project Director for the Alconbury Weald development said: “The Incubator lies at the heart of the high quality, low carbon development of Alconbury Weald, and is very much a statement of our intent to bring great design and dynamism to the heart of the Huntingdonshire economy.”

William Rose, from Savills, who are acting as agents for the building added: “Sitting on the spine of the country, with connections via rail and road routes to all points of the compass, Alconbury Enterprise Campus is a great place for any business.”

The Incubator is half way through construction. The £2.3 million contract for construction is being undertaken by Kier and will be completed by the end of the year.

If you want to follow it’s construction visit alconbury-weald.co.uk n

New man at Dale Carnegie

IN BRIEF AUGUST 2013 Air Ambulance founder awarded MBE The East Anglian Air Ambulance is delighted that Chairman Mr Andrew Egerton-Smith has been recognised in the Queen’s birthday honours list.

Andrew has been a driving force in the development, progress and innovation of the East Anglian Air Ambulance since its formation in 2000.

Tim Page, Chief Executive of EAAA, said: “We are thrilled that Andrew’s tremendous dedication has been recognised in this way. Without his vision and drive local people would not be the first in the country to benefit from our ability to attend people experiencing medical emergencies and accidents at night. Andrew is a remarkable man; our Charity is extremely lucky to have him.”

10 | CONNECTED AUGUST 2013

Construction starts on The Incubator

HELPING organisations overcome their business challenges is something that Derek Wall, Dale Carnegie Training’s new Regional Director relishes.

Derek says that his engineering background taught him the value of process and in particular the value of human process; leading, communicating, selling or presenting can all be applied as a process. “My retail experience has

Derek Wall

also enabled me to develop dynamic leadership development training that aligns itself with Dale Carnegie Training.”

Derek admits that when he did the Dale Carnegie course in 1990 it changed his life and he has been committed to developing people for over 21 years. His dynamic style, enthusiasm and passion for business improvement will really add value to the Cambridgeshire business community. n

HUNTINGDONSHIRE CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

IN BRIEF AUGUST 2013 Growth at Ewing Associates

(from left) Cathy Hanson (CIH Head of Learning), Lauren Robinson (Ferry Support Officer), Moira Pollard (Ferry Support Manager), Naga Munchetty (BBC Presenter), Simon Leher (Luminus Communications & Customer Relations Manager)

Financial advisors, Ewing Associates, have acquired financial advisory business, Matthews-Brown Associates as part of their ongoing business strategy.

As a result Philip Matthews-Brown joins the firm as Financial Advisor.

A Diploma qualified financial advisor, Philip has extensive background within leading financial services companies.

Luminus triumph at Awards LUMINUS Ferry Project won the Housing Heroes 2013 Support/Care Team of the Year Award.

The achievements of the heroes of the social housing world were recognised at an awards ceremony in Manchester, hosted

by BBC Breakfast and The World Today presenter Naga Munchetty, and organised

by Inside Housing magazine and the Chartered Institute of Housing.

Naga praised Luminus Ferry Project’s tireless efforts to help and support the homeless, saying that last year Ferry Project provided over 10,000 nights of accommodation to 332 people, with 165 of those engaging with training and work. n

Exam success at Maxine Lester TWO members of the team have passed their ARLA (Association of Residential Letting Agents) Technical exams in Residential Letting and Property Management.

“We set great store in the team’s personal development and willingly pay for training courses that can help them to progress. The ARLA exam is just one of these” commented Maxine Lester, Director of the Company.

Jo Fawcett, Property Manager, said: “Knowing my expertise has been tested makes me feel more confident in my role.” n

Philip Matthews-Brown

International Distributor Training event CAMBRIDGE Sensotec Ltd was delighted to welcome established distributors from Italy, Malaysia and South Korea, as well as newly appointed distributors from China, Egypt, Romania, Saudi Arabia and Singapore to a training event at their factory.

There was a full agenda including extensive training on the company’s range of Rapidox gas analysers, technical information and an outline of the marketing opportunities available. Delegates were also given a tour of the nearby historic City of Cambridge. n

Tania Fullalove and Jo Fawcett Delegates at the recent training event

CONNECTED AUGUST 2013 | 11

| ELY CHAMBER NEWS

Ely Chamber NEWS A round-up of news and events from across Ely

Ely Chamber of Commerce

Independents’ Day 2013 OVER 25 local companies came together to celebrate Independents’ Day on Ely Market Place on Wednesday 3 July.

Independents’ Day is a national campaign which aims to give a voice to the UK’s independent retailers.

Business situated within Ely or the surrounding villages were invited to attend. Chamber members Whizzle, Yarn on the Square, Bartram Associates and Ward Gethin Archer were among those exhibiting.

Ely Tourist Information Centre

A range of businesses including solicitors, art and craft gallery and mobility healthcare were on hand to promote their company, products and services.

Vernon Sutton, Retail Manager, Bartrams commented: “It was good to see all the local people and visitors that attended the Independents Day event and what a great way to promote our business in the community. We had lots of interest and found it very worthwhile doing.” n

North’s Bakery showcase their products

20,000 visit Ely Cathedral ELY Cathedral’s Flower Festival, which took place in July, exceeded all expectations by attracting over 20,000 visitors. The business plan for this hugely anticipated event was put together over two years ago and is part of the Cathedral’s long term strategy to explore how the building can benefit the local community and businesses while still retaining its core purpose as a Christian place of worship.

This magnificent building is listed amongst one of the wonders of the medieval world. n

12 | CONNECTED AUGUST 2013

Ely Cathedral Flower Festival

FENLAND CHAMBER NEWS |

Fenland Chamber NEWS A round-up of news and events from Fenland

Fenland Chamber of Commerce

Award finalists CUB were finalists in the rising star and I&C best customer service awards at the recent TELCA awards.

The Energy Live Consultancy Awards (TELCA) is the UK’s first independent specialised awards for the Energy Third Party Intermediaries (TPIs) market. These awards have been created to set a gold standard for the TPI market.

Family run business aims for the stars CUB are proud to be recognised as one of the best in their fierce industry. As a small family run business they aim for the stars, that is why they installed their customer guarantee.

Melinda Fairfax, Head of Marketing, said: “It was a wonderful night and it is good to see an awards evening devoted to our industry. It recognises the achievements of some of the most hard working consultants out there. To be voted as one of the top 10 energy consultants makes us proud.” n

Louis Fairfax and Jaqui Fairfax at the after show party on the SS Silver Sturgeon luxury cruiser heading up and down the Thames

Fosters open depot in Great Yarmouth FOSTER Property Maintenance (FPM) now has a flag in the sand in Great Yarmouth with the opening of its new Operational Depot. The premises gives them a permanent base in the area and reinforces their commitment to both Great Yarmouth Borough Council and residents.

Fosters have been delivering housing improvement services across the Borough of Great Yarmouth for over a year and are well underway with their programme of work to upgrade Great Yarmouth’s existing housing stock to modern standards; improving kitchens, bathrooms, electrical installations as well as installing new boilers and improving levels of insulation and comfort.

Matt Dillon, Operations Manager, says: “We take a real pride in our work and are delighted to be making such a contribution to improving

the quality of homes and the positive impact our work is having across the borough.”

Fulfilling this contract sees FPM supporting the local economy in numerous ways, with over 60 per cent of their personnel and suppliers employed from the local area. As well as job creation, they are investing in the future through apprenticeship programmes and succession planning. n

CONNECTED AUGUST 2013 | 13

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Linden Homes is Full of Beans!

Zoe and Beans themed bedroom

LINDEN Homes has unveiled a new show home in Peterborough – adding another children’s character themed room to its portfolio.

The Helpston show home recently opened its doors to potential home hunters and a special treat for younger visitors in particular is the beautifully hand illustrated Zoe and Beans themed bedroom.

The popular feature of children’s book characters; loveable, lively Zoe and her devoted dog Beans (created by Mick and Chloe Inkpen) is set to become a talking point with show home visitors – and is another innovative interior idea for Linden Homes.

Linden Homes sales manager Warren O’Callaghan said: “We wanted to give our visitors something a bit different and ‘the

Conference highlights welfare reform impact THE much heralded welfare reforms could have a significant impact on people living in Peterborough, according to Adrian Chapman, Head of Neighbourhoods at Peterborough City Council.

Speaking at a major charity conference hosted by city accountants Rawlinsons, he told delegates that benefit payments totalling between £26m-£35m could be taken out of the local economy.

He also outlined a range of measures being planned and implemented in the city – the Peterborough Community Assistance Scheme - to support the most vulnerable people.

He addressed over 130 charity representatives at the third, annual Rawlinsons Charity Conference. There was a wide range of presentations, workshops and advice, which is fast becoming the most valuable regional event of the year for those working with charities.

Speakers included Mark Jackson from Rawlinsons, Sarah Fletcher from Peterborough Council for Voluntary Services, and a number of other experts from the local charity and business communities.

Rawlinsons Partner, Mark Jackson said: “We are delighted with the success of our third conference and it is clearly being recognised as a valuable event for those working within the charity sector.

“We welcomed some high profile speakers and the breakout sessions offered the opportunity for delegates to hear further specific advice about subjects such as fundraising, IT security and safeguarding.” n 14 | CONNECTED AUGUST 2013

Zoe and Beans room’ as we call it is really charming. So much work has gone into the murals and other aspects of the room, which complements the rest of the house.

‘Themed rooms have been a big hit at our developments’ “Our themed rooms seem to have been a big hit at our developments elsewhere – with a Hello Kitty room and Roald Dahl room proving a big hit and talking point with visitors of all ages.” n

Alistair Hunt joins Saffery Champness ALISTAIR Hunt has joined Saffery Champness as a partner based in the Peterborough office. His experience is varied, covering due diligence, listing work, restructuring, international, family business, succession, tax planning, corporate governance and risk management. The sectors he specialises in are agricultural businesses, wholesalers, IT, manufacturing, education and legal practices.

Alistair has benefited from secondments to industry and the Serious Fraud Office as well as a non-executive position in a privately owned food business.

He is a trusted adviser to his clients and has worked with the majority for more than 10 years.

Alistair said: “I am delighted to join the Saffery Champness partnership. Their culture, with a focus on establishing strong client relationships and maintaining a truly partner-led service, is something that I am Alistair Hunt passionate about.” n

PETERBOROUGH CHAMBER NEWS |

Expanding

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Apprenticeship Delivery in the Peterborough

By Roderick Sutherland, Assistant Principal Apprenticeship and Employer Engagement, Peterborough Regional College

Spot the Electric Car THE new Vauxhall Ampera is the latest ‘green’ investment made

by Lindum and joins the company’s growing fleet of ‘kinder’ to the environment vehicles.

John Hayhurst, Fleet Manager for Lindum, said: “When it came to purchasing a pool car for our Peterborough office we wanted a vehicle that offered the high performance of electric driving but could also travel longer single journeys. We chose the Ampera, the advanced electric vehicle from Vauxhall.”

Freddie Chambers, Business Development Manager, has used the car and he says: “The car drives just like a normal petrol or diesel car albeit much quieter and more environmentally friendly. It’s proving extremely useful for all our local journeys and is already reducing our costs and helping Lindum to do more local business.” n

Lindums’ new electric car

Solicitors animated way to sell services CITY solicitors Roythornes have launched an animated way to promote their employment law services. The innovative and specially commissioned animation explains the benefits of the firms fixed price employment law service and is aimed to be a ‘light’ introduction to the service.

Speaking about the move Marketing Manager Mark Dodds said: “We already have a few videos on our site as it shows the people side of Roythornes, but we thought for our employment law service we needed something a little different. The animation explains the benefits of the service in an easy to view manner without the need to trawl through masses of text.”

The new venture has been promoted via the firm’s website and social media channels. With a positive reaction the firm is already looking to add additional animations for other sectors of its business.

The animation can be seen at : http://bit.ly/12BvHgA n

OVER the past 12 months, Peterborough Regional College has continued to expand on its delivery of apprenticeships within Peterborough and the East of England as a whole.

In recognition of their work in apprenticeships, the college has also recently been awarded an increase of 21% in its Government funding.

One valued customer of the college is Peterborough based Specsavers, who have one of the largest Specsavers branches in the UK. Jess Sheffield (18) is typical of the apprentices that Specsavers employ.

Key qualities that the company looks for when Jess Sheffield at Specsavers hiring a candidate are knowledge about the job and an enthusiasm to work for a successful Peterborough based business.

Jess knew that she wanted to work in retail before she even left school, and applied for 3 jobs via the National Apprenticeships Service Vacancy website. She had already done her homework and knew that the best company to work for in the city was Specsavers.

After attending for interview, Jess so impressed the interview panel with her researched knowledge about the business that they offered her the job. Charlotte Andrews, the In-Store Trainer for 5 apprentices at Specsavers said of their apprenticeship programme, “Apprentices have made a massive impact on our business as a whole. With the right training, the apprentices also provide added value to the business very quickly”.

Roderick Sutherland, Assistant Principal of Apprenticeship and Employer Engagement at Peterborough Regional College said of the work with Specsavers, “We enjoy working with supportive employers in Peterborough. It is important for supervisors to mentor apprentices within the workplace, as this, combined with their academic studies, will help to develop the apprentice as a positive asset to any business that employs them”.

CONNECTED AUGUST 2013 | 15

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

IN BRIEF AUGUST 2013 Lottery fund awarded John Clare Trust has been awarded a £500,000 endowment grant from the Heritage Lottery Fund’s (HLF) Catalyst programme.

The Catalyst programme is designed to offer match-funding to help heritage organisations secure financial stability by building a new endowment fund or developing an existing one.

The Trust maintains the historic Clare Cottage centre in the village of Helpston allowing visitors to experience how John Clare lived and see some of the poet’s most treasured works first hand.

Sara Blair-Manning, Trust Chief Executive, said: “All staff and volunteers at John Clare are absolutely thrilled to receive support from the Heritage Lottery Fund to help preserve the Cottage for future generations to discover and enjoy.

“The Catalyst award will enable John Clare Trust to build long term security for the Cottage. HLF will match every £1 raised from private sources by the Trust for its endowment fund. The Trust’s target is to raise £500,000 of endowment funds, increasing the total to £1 million.”

Larkfleet celebrate Murrays Wimbledon victory Larkfleet extended tennis fever by a week to offer a Wimbledon themed weekend on 13-14 July at The Croft in Bourne.

Visitors were served delicious strawberries and cream on both days free of charge, as part of Larkfleets extended Wimbledon celebrations.

To continue the sporting theme, a selection of fun garden games including Giant Jenga and Connect4, as well as croquet, boules and skittles were available for visitors to play.

16 | CONNECTED AUGUST 2013

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Accountancy firm wins national award AA Accountants have won the Systems category in the prestigious AVN UK Accountancy Firm of the Year Awards.

Managing Director Shahzad Nawaz was presented with his certificate at the AVN National Accountants Conference in Birmingham on 27 June.

Shahzad Nawaz MD

A delighted Shahzad says: “To be awarded this accolade is a real honour and a testimony to the hard work my team put in to ensuring the service we provide our clients is both consistent and of real value. We are committed to helping our clients grow their businesses and work to ensure our clients maximise their profits and minimise their taxes. To be recognised by our peers as the UK benchmark is indeed a great honour.”

The AVN UK Accountancy Firm of the Year Awards are sponsored by AVN, an association of independent UK accountants, and are unique in that the winners are chosen by their peers, other accountants from firms of all sizes, from all over the UK. The winner of the Systems category has to demonstrate that their business processes work effectively and contribute to the services the firm provides for their clients. AA use AVN System Builder software to help them offer a consistent, speedy service to clients. n

‘Green’ office move LOCAL marketing and communications agency, The Olsen Partnership, has moved to new prestigious and environmentally friendly offices in a rural setting just outside Stamford. The new offices are based in a traditional stone barn.

The barn was recently refurbished using both traditional and off site construction techniques and is built to exacting insulation standards, far in excess of current building regulations.

Alongside the traditional stone building is a newly constructed timber-frame dwelling built using both sustainable and renewable methods of construction. And to highlight the building’s green credentials further, the heating is provided through wood gasification, a renewable and sustainable energy process.

Speaking about the move, MD, Richard Olsen said: “The move was inspired by the need for more resource-efficient office

space as the company plans to expand its offer and team, and there is a natural fit between the two organisations in terms of values, culture and an appreciation for the environment.”

To coincide with the move the company will be launching a new, responsive– designed website which can be viewed across multiple devices. n

The new environmentally friendly offices

New partnership with co-operatives enterprise, mutuality and employee ownership is bubbling with energy.

This course offers the learning to match that new hope.”

We recognise the value and relevance of this new course University Centre Peterborough (UCP) representsthe single most important development in providing Higher Education in Peterborough’s history. UCP has embraced the opportunity to work with co-operatives and provide two degree credit bearing modules.

The modules will be delivered on a blended basis with some online and four face-to-face sessions within the 12 week programme. The modules are ideal for those currently involved with co-operatives or intending to be. The face-to-face sessions will have a keynote speaker and discussion forums so that you can support, share and develop the common goals of the co-operative movement.

Ed Mayo, Secretary General of Co-operatives UK said “Co-operatives UK is delighted to recognise the value and relevance of this new course. There has never been a better time to start or grow a co-operative, and as an enterprise sector, the field of social

ETHICS AND PHILOSOPHY - LEVEL 4 This module will explore the values and principles of the co-operative movement, the structures of different co-operative organisations, and how co-operatives engage with their members.

CO-OPERATIVE ENTERPRISE - LEVEL 5 The aim of the module is to develop students’ understanding of the opportunity, innovation, and entrepreneurial aspects of the co-operative model through the exploration of co-operative governance, finance, and business planning models.

The cost per module is £700 and is worth 15 credits each.

fundamental to supporting the community in which we trade, so Anglia Co-operative is committed to promoting and sponsoring these co-operative education modules toward a sustainable and co-operative future.”

25 places have been sponsored by Anglia Regional Co-operatives.

Eligibility for sponsorship is outlined below: • 5 fully funded places for newly graduated students or Members • 20 part-funded places (50% of the module cost) for: • Third Sector Organisations • Those seeking to set up a co-operative venture e.g.

Co-operative school • Small co-operative organisations (less than 10 staff ) • Members Criteria will be supplied upon application.

For more information please contact University Centre Peterborough on 0845 196 5750 or email ucpenquiries@anglia.ac.uk

John Chillcott CEO Anglia Cooperative said “Education is a fundamental requirement of Co-operation, enabling people to help and improve themselves.

Working with UCP is also

Places still available for September 2013 • accounting & finance • business management • marketing • archaeology & landscape history • criminology • English literature • journalism • media studies • psychosocial studies • sociology • integrated engineering • computer science • computing and information systems • construction management • crime and investigative studies • public services • sports coaching and physical education • early years, playwork and education • NEW - performing arts • NEW - bio sciences www.peterborough.ac.uk/ucp

Call: 0845 196 5750

Find us on

| CAMBRIDGESHIRE CHAMBER NEWS

Cambridgeshire Chamber NEWS

IN BRIEF AUGUST 2013 HR Carol celebrates 10 years in business Carol H. Scott is celebrating 10 years in helping people hire and fire staff and finds herself more in demand than ever in these challenge economic times.

Carol said: “I like to help businesses get it right from the word go – it saves time, money and heartache.”

“I am there to make businesses benefit from every team member and in some cases that means advising clients on how to take hard decisions. Every person in an organisation should be contributing to the success of that business. My role is to help everyone make the business better.”

A round-up of news and events from Cambridgeshire

Members team up for exhibition requirements JOHNSON Matthey turned to KISS Communications to meet its needs for exhibition design and marketing material for two separate exhibitions. KISS was tasked with planning and designing the layout of both exhibition areas and a range of marketing collateral to display Johnson

Matthey’s products and technologies.

Guy Tremayne, Marketing Manager for Johnson Matthey ECT, said: “As always the team at KISS were fantastic to work with.

The ideas and concepts they respond with are always creative, fresh and straight to the point.” n

The new exhibition material for Johnson Matthey

Dramatic spring growth Carol Scott

Award win for Greater Anglia Greater Anglia has just won a major rail industry award for its excellent service delivery during the Olympic and Paralympic Games. The company received the Cross-Industry Partnership Award at the national Rail Innovation Awards for its impressive performance and customer service standards, achieved in partnership with Network Rail and Transport for London, over the course of the Games period in the Summer of 2012, when the eyes of the world were on London and the rail transport system was integral to the success of the Games.

18 | CONNECTED AUGUST 2013

MAY 2013 was Comms Supply’s single busiest month in terms of sales, where an impressive £78,000 worth of new business was achieved; far exceeding the targeted £45,000.

Since launching in early 2012 Comms Supply has been on a constant upward trajectory in attracting new business and increasing monthly turnover. In May last year, the annual turnover was £68,000; it is now £1million.

Karl Alderton, Managing Director, said: “Indicators suggest we’re well on our way to achieving our two year target of £2.5 million turnover.” n Karl Alderton

Land Securities commits LAND Securities is committing to the £260 million development of 1 & 2 New Ludgate, EC4, a speculative mixed-use development in London.

The 379,000 sq ft scheme occupies an island site moments from St Paul’s Cathedral and comprises two distinct buildings united by a new public piazza. Demolition work is complete and Land Securities has appointed a main contractor for the scheme.

Construction will start in August with completion scheduled for April 2015.

The decision to go ahead with 1 & 2 New Ludgate follows the announcement in May that Land Securities is committing to the next phase of its £2.2 billion redevelopment of Victoria in London’s West End, and demonstrates our confidence in the London office market. n

R E T IGH WS R B O RR O M TO ✓ A dedicated full-time graduate for up to 12 weeks ✓ Tailored to your business’ specific needs ✓ We take care of the entire administration of the programme*

OUR INTERNSHIP PROGRAMME IS THE SOURCE OF YOUR FUTURE BUSINESS SUCCESS Up to 50 organisations each year benefit from having our highly qualified and motivated interns within their workplaces. Working closely with you, we will find the candidate with the right skills to meet your specific needs.

Apply now for summer interns!

To find out how you can get involved, call 0845 196 3177 or email kimberley.lilley@anglia.ac.uk

business.anglia.ac.uk *such as advertising, setting-up interviews and completing the employment paperwork

“Our intern was able to focus on a particular business issue... within three days he came back with a solution.

Ade Asefeso, Operations Director, Radio-Tech

| CONNECTED MAGAZINE

Monthly HR insight...

Aim to engage!

Future Business Centre the new home for social and environmental businesses in Cambridge OP AUTU ENING on Ki MN 201

ngs H 3 e Road dges

By Karen Williams, Director at KJ HR Consulting Limited

HOW can you effectively bolster team morale and enhance your own thinking? Focus on building trust and loyalty which in turn will ultimately stimulate optimum productivity. Communication with your employees is key within any size of business and as a manager or business owner, you need to invite them along with you on your journey. In practice, that can mean involving the team in discussions, when appropriate, to get their input or views. This is by far the most effective way to achieve what we call ‘employee engagement’.

This can often get lost in bigger organisations, which can then hinder the process where change is introduced. For the smaller business, the less stringent communication procedures are a huge advantage. Involving employees in decisions can give them a real boost as you are giving ownership and asking for their input – making them feel valued. When your team sees their ideas are being considered it can smooth the way for taking everyone on the exciting – and challenging – journey of business growth. As a director or business owner it can be hard to let go of making decisions, but by inviting your team to share the experience you could end up with a win-win situation. So communicate, communicate, communicate!

Invite your team along with you on the journey

T 07725 659039 E Karen@kjhrconsulting.co.uk

kjhrconsulting.co.uk 20 | CONNECTED AUGUST 2013

The Future Business Centre will be an enterprise hub that combines good business practice with the business of doing good. It will support start-up and early stage social and commercial businesses that deliver social or environmental benefits.

• A different kind of incubation hub • Specialist business advice • Flexible and affordable workspace • Cambridge Cleantech on site to assist start-ups • The place to grow ideas and make a difference – locally and worldwide

LP US E H U O Y N CA R G OA L? get U O H C A E R to are needed

hip nd sponsors r logo or Donations a art! Add you st t a re g a ff to nd get the centre o art project a y it n u m m ur co picture to o port. for your sup n o iti n recog

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llo -out terms a Easy-in, easy hout committing to a idea wit supporting try out your lus we’ll be p ct a tr ay. n co lengthy ep of the w you every st

Find out more at futurebusinesscentre.co.uk T 0845 456 2432 E hello@futurebusinesscentre.co.uk @ftrbusiness

futurebusiness.co.uk

SPECIAL REPORT |

In the HOTSEAT

Sarah Black Senior International Commercial Manager, HSBC

Having built up a wealth of experience working for HSBC for over 20 years, Sarah Black now imparts her knowledge to UK-based businesses to help them realise their international potential.

“THROUGHOUT HSBC’s history we have been where the growth is, connecting customers to opportunities,” says Sarah Black, who is responsible for helping both existing and potential businesses grow and develop on an international level. “We enable businesses to thrive and people to realise their ambitions.”

Having worked for HSBC for over 20 years in a wide range of roles and locations, Sarah has developed the insight needed to help businesses and people to grow.

“It’s all about building relationships,” says Sarah. “We work to understand the customer’s needs and then seek out solutions to help. This could be working with an HSBC office overseas (I recently introduced a Cambridgeshire client to my equivalent in Brazil to help set up an office there), facilitating introductions to support agencies (we work closely with UKTI and the China Britain Business Council for example) or providing finance to support their growth.

We have over 230 dedicated International

Relationship Managers who take the time to understand their customers’ businesses, ambitions and banking requirements and work with them to find the right solutions.”

International Relationship Managers are based in local commercial centres and have the ability to deal cross-border for clients.

They also have global connectivity with colleagues around the group.

This year, we have made an additional £5bn available for UK SMEs HSBC Commercial Bank provides support to over 1.3 million businesses in Britain and has launched specific initiatives to support international growth, including the international SME fund. “Last year, we lent

over £5 billion, helping over 28,000 UK businesses take advantage of international opportunities,” states Sarah. “This year we have made an additional £5 billion of funding available to UK SMEs trading with overseas markets through the fund.”

One of the biggest challenges is that many businesses lack confidence in what they do or produce. “Cambridgeshire businesses have so much to offer in terms of exporting and huge opportunities remain for business dealing internationally. I have found that many businesses in the region have diversified into new international markets and this has opened up many new and existing revenue streams for them.”

She concludes by urging businesses to be more bold and to not be afraid to break out into the international market. “So many of the UK’s fantastic businesses could really find success through international trade. I’d like to see more of them go for it!” n

JOIN ONE OF THE BEST COURSES IN CAMBRIDGESHIRE WHY? • 18 hole Championship Golf Course • 1st class practice facilities

CHAMBER MEMBERS RECEIVE 10% OFF

• Play 31 extra course FOC • Great Winter course • Friendly atmosphere • Driving range membership available

01954 710857 info@bourngolfandleisure.co.uk bourngolfandleisure.co.uk

CONNECTED AUGUST 2013 | 21

| OUT & ABOUT

Out&About Enjoy our monthly montage of events and happenings across the local area with this colourful round-up of Chamber gatherings. Make sure you send us your photos each month and we’ll include the best of the bunch! Email images straight to the creative team: connected@methodcreative.co.uk

Chamber Quiz & BBQ 14 teams battled it out to become winners of the coveted Hegarty Shield at the quiz & BBQ held at The Quality Hotel Peterborough on Tuesday 2 July.

Cake Club The third Cake Club Extravaganza, organised by Begbies Traynor, took place on Wednesday 26 June with 40 business women attending. £549 was raised for Macmillan Cancer Support taking their total to £3,450. John Lewis Cambridge supported the event and Charlotte Darlow from Macmillan brought along their mascot Muggy.

22 | CONNECTED AUGUST 2013

OUT & ABOUT |

Luminus celebrates its own Men’s Day

CONNECTED

wins award Oliver Halls from Method collected the Gold Award for High Frequency Magazine at the recent Cambridge Building Society Community Magazine Awards ceremony.

On Friday 14 June, Dr Chan Abraham presented each male employee with a pair of Luminus branded socks, chocolate and a personal greeting card.

Arbury Carnival Cambridge CAB out and about with Lucy the Loanshark who were at the Carnival to raise awareness of loansharks operating in our area, and promoting the City’s two credit unions as viable options for savers.

Networking Event Our Safari Networking event in June was held at Downing College, Cambridge.

Domino cycle for charity

Ely Independents’ Day

Staff at Domino, in partnership with Menzies, took to exercise bikes for a timed cycle ride to launch the company’s fundraising month for Breakthrough Breast Cancer.

As organiser of the event, the Chamber has a presence at the recent Ely Independents’ Day.

CONNECTED AUGUST 2013 | 23

| COMMERCIAL FEATURE

Colocation Work Area Recovery What to look for when choosing a Data / Recovery Centre Redundancy Make sure all critical services (power, cooling, etc) have multiple backups.

For example, you may expect a Data / Recovery Centre to have its own mains power feed from a dedicated transformer and two backup generators with considerable reserves of on-site fuel.

The whole power infrastructure should be protected by at least two UPS devices which prevent interruption to services during the few seconds between losing mains services and the primary generator automatically starting. Should the primary generator fail then a secondary generator should automatically take over.

Is the Data Centre secure?

You’ll probably want to choose a Data / Recovery Centre that manages security 24x7x365 has advanced security technologies such as IP cameras, programmable card access control and electronic perimeter security – all inside a secure fenced compound.

the car park accommodate (bear in mind, during a disaster everyone may have to make their own way there and so only having a handful of car park spaces is of little use) and what about delivery of additional systems/kit/stationary – does it have a loading bay/area – can an HGV gain access?

How does the location fare in terms of risk?

Research the site – is it in a flood plain or close to sea level, is it in an area close to other industry or in the middle of a city centre – what risks do the neighbours pose? Is the road network good – is it likely to become congested /closed in a disaster scenario?

Telecommunications Infrastructure Find out what access your potential Data / Recovery Centre can provide to major telecommunication carriers and Internet providers. Can the Data Centre ensure 99% uptime for reliable access to your data? Does it have redundancy?

You would expect to find separately routed fibres with Diverse Routing (that means if one route fails the other kicks in seamlessly) – also a Wireless (Microwave) capability with at least 100mb of backup bandwidth and of course, traditional copper services.

Is the offering scalable and/or actually feasible ?

Because your business has plans for growth, asking about the capacity and scalability of your considered Data / Recovery Centre is a good idea; Does it have spare capacity or is it breaking at the seams with nowhere else to go? As a side note: how many vehicles can

Talk to other customers If you’re struggling to choose a Data / Recovery Centre, talking to existing customers may help you select the right one. Ultimately, your satisfaction depends not only on the building and its technology but also on the quality of the service which is usually directly related to the experience of the people who work there.

Keeping your business alive DSM’s Data Centre facility is located on the western edge of Peterborough. For more information please visit:

www.disaster-recovery.co.uk 24 | CONNECTED AUGUST 2013

Before making the final decision Go take a look. You wouldn’t buy a car without looking at it – don’t choose a Data / Recovery Centre without doing the same.

ASK THE EXPERT |

Ask the expert: Printing and Copying Christian Grauwiler, Director and Managed Print Services expert at Agile Office Systems, answers some of the most commonly asked questions relating to print and photocopying

Q

hat are the best ways to W reduce or control my print and photocopying costs?

Q

C an I produce my own marketing material, letterheads and business stationery in house?

A

This question is asked all the time and while there is no single solution, here are some obvious points that are often ignored.

A

Yes you can do so effectively but there are a few points to consider.

1. Default your device and driver settings to mono. Whether on a pay per click contract or if you buy your own consumables colour print is up to 10 times the price of black so only use colour when really necessary

1. If your marketing designs, logos and stationery have print right up to the edge of the page you won’t be able to reproduce this effectively on your office printer. A commercial printer will print ‘bleed’ on oversize paper and trim it down to size to give that edge to edge look. If this is the case you will need to consider redesigning so this may be counter-productive

2. Use duplex. If you are printing documents then using the double sided feature will reduce your paper consumption by 30-50 per cent. This is particularly relevant when printing internal documents 3. Monitor your printing, if you are on a contract then make sure you read your bills, if there are increases in volume find out why. If you have printers for which you buy consumables take meter readings from the printers when you change them.

This way you can keep visibility of your usage and expenditure. Once you have this information you, or your service provider can manage your print more effectively.

2. Paper stock – commercial printers will often use coated papers that have a smooth or glossy finish. You need to make sure that if you wish to maintain the same paper stock for your marketing materials that they are compatible with your printer. If you’re not sure ask for samples before you buy new equipment, ideally with your desired paper types.

Q A

What is a Managed Print Service (MPS)?

service provider takes responsibility for an organisations’ internal printing, copying and document production. This is often sold on a contract where all the hardware, software and consumables are combined to give a single usage charge. Traditionally photocopiers came with all inclusive service contracts and printers were bought with service packs but the company buy their own consumables, in an MPS all devices can be covered by the same contract.

Q A

Will a Managed Print Service save me money?

The simple answer is yes it should, but as with all purchases it is essential that the contract or at least the way it is structured works for you and not just for the supplier.

A MPS should deliver on average around a 30 per cent saving against an unmanaged print environment. Additional benefits should also include clear management information around costs and usage, environmental benefits such as reduced power consumption and recycling of used consumables, and increased control and security. The key is to work with a supplier who understands your business and your goals and will work with you to achieve them. n

A Managed Print Service is an industry term for a solution where a

CONNECTED AUGUST 2013 | 25

| CHAMBER EVENTS

CHAMBER EVENTS Please visit the Chamber website for full details of all future Chamber events www.cambridgeshirechamber.co.uk

Your essential business calendar for the next month

Through the decades! Social Media Workshop DATES Thursday 25 July, Thursday 5 September, Friday 13 September

14 teams were put to the test of how far back their knowledge went as this year’s Quiz and BBQ questions took them through the Through the Decades.

Elvis (aka Phil Elmer) kept everyone entertained during the evening, which was hosted by Quality Hotel Peterborough.

Congratulations to winners The Unseeded (Buckles Solicitors) who were handed the trophy by trophy sponsors Hegarty Solicitors! Joint second place were Smart Asses (Martin Rickman Land Surveyor) and DSM. Collecting the loser trophy was Freddie’s Foursome (Lindum Group). n

TIME 9.00-11.30am VENUE University Centre Peterborough, Park Crescent, Peterborough, PE1 4DZ MEMBER PRICE £20.00 (plus VAT) NON-MEMBER PRICE £30.00 (plus VAT) (Discounts available when booking all three sessions) Want to step onto the social media platform or improve your social media skills? We’ll take you from terrified to terrific in three steps!

This first hands-on workshop starts with the basics and will set you up on LinedIn and Twitter – you get to do the work!

Places can be booked online via the Communications Sector page of the Chamber website or contact Helen Bosett, h.bosett@cambscci.co.uk n Event sponsored by:

2013 winners ‘The Unseeded’ from Buckles

The Start up Britain Tour Bus is coming to town!

Cambridge - Tuesday 6 August DATES Wednesday 16 October TIME 9.00am-5.00pm VENUE Peterborough Arena, The Showground, Peterborough, PE2 6XE STAND PRICES Exhibition space is available starting from £275.00 (plus VAT) and a special price of £100.00 (plus VAT) for charities. Discounts available for Chamber members.

View the Business Focus website for all stand options and prices at www.businessfocus.uk.net

Peterborough – Wednesday 7 August Entrepreneurs, business advisors and mentors are invited to come on-board to inspire and encourage anyone who is interested in starting their own business. Look out for details on www.startuptour.co or telephone 01733 317417. n

CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk Business Focus is the region’s premier Business to Business Exhibition and is for the benefit of local and regional companies. The event has seen a great number of repeat exhibitors over the years as well as attracting new businesses to take part; last year the Arena housed 100 exhibitors. The day is a unique opportunity for exhibitors to build awareness, promote new products and make contact with over 700 companies and organisations from the region. n

26 | CONNECTED AUGUST 2013

Start-up Tour Bus

CHAMBER EVENTS |

Cambridgeshire Export Club DATE Monday 29 July TIME 5.00-7.00pm LOCATION Moller Centre, Storey’s Way, Cambridge, CB3 0DE PRICE Free to attend CONTACT h.bosett@cambscci.co.uk or telephone 01733 370809 Informal networking evening for anyone participating in, or considering, exporting. An invaluable forum to exchange views with other exporters and keep up-to-date with developments in a rapidly changing global business environment. n

in association with

Women in Management Conflict and Confrontation DATE Wednesday 25 September TIME 9.00am registration, 9.30-11.30am VENUE Great Northern Hotel, Peterborough, PE1 1QL MEMBER PRICE £35.00 (plus VAT) NON-MEMBER PRICE £50.00 (plus VAT) CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk As a leader conflict is inevitable. What can you do to minimise/manage confrontation? Further details of this workshop can be found within the Business Women’s page of the Chamber website. n

Book your stand today at

Cambridge’s biggest business to business exhibition.

Wednesday 18 September 2013 Cambridge Airport, Newmarket Road, Cambridge, CB5 8RX

RIVERBOAT GEORGINA NETWORKING LUNCH DATE Friday 9 August TIME 12.15-2.30pm LOCATION Jesus Lock, Chesterton Road, Cambridge, CB4 3AX PRICE £25.00 (plus VAT) Chamber members, £38.00 (plus VAT) non-Chamber members.

Free seminars throughout the day Stands £275 (plus VAT) Chamber members £325 (plus VAT) Non-members

To book a stand contact Karen Dawson on 01223 209808 or email k.dawson@cambscci.co.uk

www.cambridgeshirechamber.co.uk

CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk #CamB2B

Join the Chamber for a glass of Pimms and buffet lunch at our annual Riverboat Georgina networking lunch. This two hour cruise is a perfect opportunity to meet potential new business partners and clients. n

Sponsored by:

Supporter:

CONNECTED AUGUST 2013 | 27

| POLICY UPDATE

Policy UPDATE Keeping you informed, representing local business

Are you an Award winner?

PUTTING your business forward for a business award can reap benefits and value well beyond the trophy and title. Even though entering awards requires time and energy the investment can deliver both internal and external dividends.

It’s a fact that employees like working for successful companies and winning an award provides an opportunity for employees to be recognised for their contribution towards the success of the business.

reflect on your achievements, celebrate your success You don’t even have to win to reap the benefits; just being shortlisted gives you a positive piece of news to share with colleagues and customers and if you just miss out, it will help you to focus on winning next time.

Whilst acknowledging the effort required preparing an entry the process itself offers an opportunity to reflect on your achievements and to celebrate your success and most shortlisted entries find the judging process itself to be helpful and encouraging.

Many Cambridgeshire Chambers of Commerce businesses achieve local and national recognition in various business awards including the British Chambers of Commerce Awards, Cambridge News Awards, Hunts Post Awards, Ely Standard Awards, Fenland Enterprise Business Awards and Peterborough Telegraph Awards.

Many more Chamber businesses would have a really good chance of success if they have a go. So here are some tips for business award success: • Read the awards criteria carefully and enter the most appropriate award categories – believe it or not some entrants spend a great deal of time preparing entries for awards for which they don’t qualify and therefore don’t stand a chance of winning

28 | CONNECTED AUGUST 2013

• Demonstrate how or why your business is the best; include case study and statistical evidence to back up your claims • Keep it simple, making sure your submission is to the point and easy to understand for non-industry specialists • Look through back copies of CONNECTED to spot other Chamber success stories and seek out award winners to find out the secret of their success • And lastly, if at first you don’t win, learn from the process and try again.

The business award ceremony is always a highlight and presents a great opportunity to build contacts with other successful businesses.

Winners and finalists invariably benefit from a high level of local media coverage.

Participating in business awards is a cost effective way to show appreciation of employees, achieve independent validation and gain a competitive edge. Good luck! n

CHAMBER UPDATES |

Chamber Updates An overview of news from your Chamber

Are you aware of all the Benefits of Membership?

Margaret Chadwick

IT’S not just the company that joins the Chamber - every employee becomes a member with opportunities to get involved and benefit personally and professionally from our extensive benefits package.

Increase Sales • Promote success stories in CONNECTED • Publish your company news and promote events on the Chamber website • Exclusive opportunities to sponsor an event relevant to your target market • Take advantage of discounted rates to advertise in CONNECTED. Protect Your Company • Access free advice from our 24/7 legal helpline • Protection against the cost of tax investigations and employment tribunals with free Legal Expenses Insurance cover • Get your HR queries sorted by calling our free HR advice line and using our free Chamber HR online document library • Make sure you meet required standards with our online health and safety training.

Increase Profitability • Exclusive discounts and special offers from other Chamber members • Save money on card transaction fees with exclusive rates from First Data Merchant Solutions • Cash-back or half price membership with Private Medical Insurance from AXA PPP healthcare • Exclusive Chamber Primary Health Plan from Westfield Health • Relieve cash-flow pressures with discounted rated from RBS Invoice Finance.

Get Involved and Increase Your Contacts • Raise local issues with your local Chamber committee • Share ideas for future events by joining a Sector committee • Contribute to national debate through our Policy Forum • Attend some of the 150 events, seminars, workshops and exhibitions we hold across Cambridgeshire every year.

To find out more details please contact Bren Coleman on 01223 209811 n

Welcome Karen!

WE recently welcomed Karen Keeble to the busy export team based at our Histon office. With her knowledge of exporting and documentation she will be a great addition to the team and will work alongside Fiona and Hilary.

Export Clinic Have you got a query about export? Margaret Chadwick answers your questions.

Q

I have joined a new company and raising the documents for my first export of scrap metal. I have been asked for an Annex VII, can you advise what this is?

A

Annex VII is an ‘Information Accompanying Shipments of Waste’ as referred to in Article 3(2) and (4) from the Environment Agency. You, as the person arranging the shipment, will complete this form. Information accompanying shipments of green listed waste and destined for recovery or waste destined for laboratory analysis pursuant to Regulation (EC) No. 1013/2006. For completing this document, see also the corresponding specific instructions as contained in Annex IC of Regulation (E) No. 1013/2006 on shipments of waste.

You will find more information on the website: www.environment-agency.gov.uk The International Waste Shipments Team. n

CONNECTED AUGUST 2013 | 29

| LEP FOCUS

LEP FOCUS

Keeping you informed and up to date

Spending Review THE recent Spending Review bought with it a number of pieces of good news for the Greater Cambridge Greater Peterborough Enterprise Partnership (LEP) area.

First and foremost, funding to upgrade the A14 has been agreed, something that would not have been possible without excellent partnership work and the LEP’s £50 million contribution.

Grahame Nix, from the LEP, explains: “We are delighted to have landed the funding required to upgrade the A14 – the most important infrastructure project in our area.

As the single largest local contributor to the scheme, we are delivering on our promise to unblock the barriers to growth that impede the growth of not only our local businesses, but the UK economy as a whole.

“Businesses told us that upgrading the A14 was the single most important issue to resolve – we listened and we have helped to make it happen. I commend the excellent partnership working and contributions, led

by Cambridgeshire County Council, which have enabled us to get the agreement from Government to finally deliver this long overdue upgrading of the A14.”

The LEP team continue to work closely with partners and the Government to look at what the next steps will be towards swift delivery of the upgrade.

Furthermore, the Southern Access Road for Alconbury Enterprise Zone will benefit from Local Infrastructure Funding.

Grahame added: “Confirmation that the Southern Access Road has been successful in its bid for funding is fantastic news. The road is an important part of the infrastructure

required on site, and will help to open up employment land sooner than would have otherwise been possible. It is also a vital link to the proposed new railway station, a key economic driver for the development.

We look forward to seeing the work starting onsite later this year.”

Aside from these important infrastructure related announcements, the Spending Review also included further information about the Single Growth Pot. The Government, following on from Lord Heseltine’s Review,

has committed £2 billion a year for five years (rather than just 2015/16 as we had anticipated), plus 6 billion Euros of European Funding (2014-20) to LEPs to help deliver economic growth. In addition to this, there is a two year boost of £300m per annum for the Regional Growth Fund.

This funding brings with it significant opportunities for our area, and we await formal guidance on how to bid for the funding with great interest. n

The A14 and Southern Access Road for Alconbury to benefit from funding

Keep an eye on our website www.yourlocalenterprisepartnership.co.uk for further updates or follow us on Twitter at @YourLEP

30 | CONNECTED AUGUST 2013

CONNECTED MAGAZINE |

Event UPDATE Keeping you informed, representing local business

INNOVATIVE EVENT sees local firms unite THE leading Cambridgeshire companies which took part in the groundbreaking UNITE Summer Business Forum are calling for the knowledge-sharing event to take place every year.

It was an ambitious project and we’ll definitely run it again More than a hundred people gathered at Elms Cambridge BMW’s £8.5million showroom in Cambourne to collaborate with likeminded professionals. Advice and anecdotes were exchanged at intimate Think Tank hub sessions chaired by notable local experts including Anglia Ruskin University’s director of International Enterprise Strategy, Professor Lester Lloyd-Reason, and food writer and broadcaster Tim Hayward, who recently saved Fitzbillies cake shop.

The Greater Cambridge Greater Peterborough Local Enterprise Partnership was one of many key ambassadors on the day. “Our Think Tank session on ‘Skills for the future’ sparked an interesting debate that

will now feed into our skills strategy work in the future,” said communications and engagement lead, Laura Welham-Halstead.

Big Issue Founder John Bird launched UNITE with a passionate and inspiring account of his achievements and future aspirations to help disadvantaged members of society into employment. BT Futurologist Dr Nicola Millard took to the stage to speak about the importance of effective communication, while BSkyB’s Sarah Anderson gave an informative talk about Sky’s Rainforest Rescue campaign.

Kirsten Corrigan, UNITE organiser and founder of Cambridge brand communications agency Method, said: “Bringing together some big names and such a large number of local businesses to share expertise was an ambitious project, but the feedback has been so positive that we will definitely be running the event again next year. Contacts were made, countless collaborations are planned and pearls of wisdom have been taken on board. We are already looking forward to UNITE 2014!”

Photography by Keith Heppell

CONNECTED AUGUST 2013 | 31

| CHAMBER CHARITY OF THE YEAR

Fundraising ‘FOUR’ Shine!

Here at Shine we are guessing that there are quite a few golfers out there in the Cambridgeshire Chambers of Commerce, and we want to hear from you!

RECENTLY, at the beautiful Milton Ferry Golf Club, Peterborough, £5,000 was raised by club Captain, Howard May, and the great supporters who attended the Captain’s Dinner as part of their Charity of the Year with Shine.

Charity Golf Day’s are great way for everyone involved to have fun and raise vital funds for charity. The Milton Ferry golf day included a team tournament, captain’s dinner, charity auction, a raffle, and tournament awards.

The key to successful events like this is a combination of a very well organised golf club, efficient and creative support from the

Shine team, top quality auction prizes, and an amazing group of generous participants.

The top prize in the Milton Ferry auction was a private flight to the historic Askernish Golf Club to play on this unique course.

It is with prizes like this that great sums can be raised.

If you are a member of a golf course, or if you are a Club Captain with the responsibility for choosing the Charity of the Year, then we would love to hear from you!

For all you Chamber golfers that want to get in touch, please contact Hannah Wysocki on 01733 421351 or email hannah.wysocki@shinecharity.org.uk

WHY SUPPORT SHINE? This is Ahmed. Ahmed has spina bifida and hydrocephalus.

Ahmed is almost two and since he was born he has spent more time in hospital than he has out.

This precious boy has undergone multiple surgeries and miraculously, with the combined support of his family, doctors, and Shine support workers, continues to overcome the odds.

Ahmed will grow into a young boy who needs a wheelchair, education regarding continence procedures, support for his teachers when learning at school, and the help to ensure that he gets the opportunity to grow into an independent and fulfilled adult.

For this to happen we need support from you. You really are the difference in ensuring Ahmed, and thousands others like him, receive all they need.

Thank you for choosing Ahmed, thank you for choosing Shine.

32 | CONNECTED AUGUST 2013

CONNECTED MAGAZINE |

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CONNECTED AUGUST 2013 | 33

| SPECIAL REPORT

Customer Focus

Selling more to existing customers One of the biggest opportunities for your business can be your existing customers, though often they can be overlooked.

ONCE we have that customer safely in our client database, how much focus do we give them? Existing clients are, at best, kept in touch with through the odd newsletter or email or left to gather dust.

Most customers will have unmet sales opportunities. Excellent news! What is even better is that these customers are predominantly easier to sell to than new

up-selling and cross-selling should be seen positively contacts. Assuming the relationship has been maintained and an acceptable level of service provided, then the existing client base is a sales opportunity not to be missed.

Furthermore, the more products or services our customers buy, the more loyal they are. Profitability goes up, attrition rates

34 | CONNECTED AUGUST 2013

fall, relationships become stronger and our competitors lose out.

In order to reap the benefits, everyone in the business needs to be responsible for selling so involve your entire staff.

Why this approach works so well: 1. Customers do business with people they like and trust. Who can enhance relationships within your company?

2. Customers like and trust people when they feel cared for and valued. Make it your number one focus.

3. People make buying decisions emotionally. If you have good customer service, then you will have been fostering strong emotional connections with your customers.

4. People are egocentric. Existing customers know ‘what’s in it for them’.

5. People are naturally suspicious. By selling to existing customers this natural skepticism is removed.

6. People will buy from existing providers because of convenience.

They will be more inclined to buy from ‘the devil they know’.

7. People think in terms of people.

Provide examples of other customers who have bought the item or service.

Up-selling and cross-selling should be seen positively. Both allow us to service the needs of our customers without them considering competitor’s products. Up-selling and crossselling are powerful tools to be embraced. n

CONNECTED MAGAZINE |

BUILDING BUSINESS CONFIDENCE IN YOUR AREA

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I DON’T SEE BORDERS I SEE OPPORTUNITIES. AS A CHAMBER MEMBER I’M WELL CONNECTED. IF IT’S NEW CUSTOMERS YOU’RE AFTER OR THE RIGHT ADVICE TO KEEP YOUR BUSINESS GROWING, BELONGING TO YOUR LOCAL ACCREDITED CHAMBER OF COMMERCE MEANS YOU ARE ALWAYS WELL CONNECTED. VISIT WWW.CAMBRIDGESHIRECHAMBER.CO.UK TO SEE HOW WE CAN SUPPORT YOUR BUSINESS.

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CONNECTED AUGUST 2013 | 35

| SPECIAL REPORT

Financial Focus

Late Payment of Invoices Ian Mackellar explores the effect on businesses A RECENT report by financial analysts Company Watch found that the collapse of High Street retailers left unsecured creditors, such as suppliers, landlords and customers, being owed £2bn. While banks and administrators got paid, virtually nothing went to unsecured creditors.

It is an extreme example, but it does highlight SMEs’ vulnerability to late or nonpayment by large corporates – which in some cases, when banks intent on shoring up their balance sheets refuse short-term lending, can result in the failure of potentially prosperous small concerns.

Large corporates have to be really sick to fail. As we know from Starbucks, Amazon and other multinationals, they don’t need to bother to pay corporate taxes – arguing, with extraordinary arrogance, that the fact that they collect their employees’ income tax and NICs means they are doing their bit.

Such large corporations not only want to write their own trading rules but are often allowed to get away with it. Take supermarkets as an example: not only do they squeeze their suppliers into operating at little more than cost, but they then delay paying their bills, little caring that they are potentially compromising their own supply chain.

In the average eight working weeks for which they delay payment of already ruinously disadvantageous terms, according to other research, hundreds of 1.7m underfunded but otherwise viable SMEs risk collapse.

Many of the late payers are – paradoxically

36 | CONNECTED AUGUST 2013

Late payments are risking the future of one million SMEs

– signatories to the Prompt Payment Code, yet they cynically manipulate it. Bizarrely, among the worst of the late settlers is reportedly the EU itself.

The settlement scheme, Bacs, reckons nearly one million SMEs’ survival is being put at risk by late payments. Cambridgeshire direct debit expert Eazipay Ltd has launched an e-petition to try to persuade Ministers that the problem is serious.

We may see, of course, that corporates that care – such as John Lewis – will eventually find that ethical behaviour is not just spiritually satisfying but financially prudent.

PLCs are required to report their average settlement times, but there are ways to fudge that – with or without their auditors’ connivance.

At the same time, there is little point in making company directors personally liable (as they now are in the criminal law) for the consequences of their conduct in the board room if they are not pursued.

When a company takes goods or services from a supplier that it cannot afford to pay for, or knowing that it may not be able to settle the invoices, the directors may be guilty of criminal offences. When the consequences are that owners of SMEs and their employees are at serious risk of losing their livelihoods, it is time to start exemplary punishments for plc directors.

And we may also need statutory penalties for deliberate late payment.

Don’t hold your breath, though: politicians and civil servants, in thrall to – and in awe of − large corporations, are not yet listening. n

NEW CHAMBER MEMBERS |

NEW Members

A warm welcome to our new Chamber members

NEW MEMBERS

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The telemarketing team is made up of people with vital life skills as well as business skills, experienced people who are used to selling and overcoming objections.

Pioneer Sales also offers public speaking training courses, through open courses held in Cambridge or in-house training sessions and one-toone coaching.

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CONNECTED AUGUST 2013 | 37

| SPECIAL REPORT

Budget update

Childcare Vouchers and the Budget statement Tax-free childcare for 2.5 million working families!

THE Government has announced a new scheme for tax-free childcare for working families. Once fully up and running, the Scheme will be worth up to £1,200 per child and will save a typical working family with two children under 12 up to £2,400 a year.

Phased in from Autumn 2015, it will ultimately be open to around 2.5 million families. From the first year of operation, all children under five will be eligible and the scheme will build up to include children under 12.

To be eligible, families will have all parents in work and will not receive support through tax credits and later, Universal Credit. They will receive 20 per cent of their yearly childcare costs up to £6,000 per child.

The new Tax-free Childcare scheme will massively extend support compared to the current system of Employer Supported Childcare (ESC). ESC will continue for current members if they want to stay in it, but new claimants will get support through the new

38 | CONNECTED AUGUST 2013

tax free offer. ESC will continue to be open to new joiners until the Tax-free Childcare scheme is available.

the equivalent bodies in Scotland, Wales and Northern Ireland.

What the policy will mean for you:

for every 80p families pay the Government will put in 20p For a family with two children, the new offer will be worth more than double the amount of a single claim for ESC, and will be open to around five times as many families.

It is expected that parents will be able to open an online voucher account with a voucher provider and have their payments topped up by Government. For every 80p families pay in, the Government will put in 20p up to the annual limit on costs per child.

Parents will be able to use the vouchers for any Ofsted regulated childcare in England and

• Childcare Vouchers can be offered by employers and will be unchanged in their current format until 2015, and then will only be available for existing users until their child reaches five years of age • Parents already taking Childcare Vouchers can choose to remain in the current scheme or switch to the new government scheme • Government Tax-Free Childcare will be available to households where both parents are working for more than 16 hours per week, and each individual earns less than £150,000 per annum. Single parents must also be working to qualify for the scheme. n

SECTOR FOCUS |

Sector Focus

Updates from Chambers Sector Groups

For any feedback, general information regarding the Sector Groups, or to contribute, please get in touch with Helen Bosett. tel: 01223 209815 email: h.bosett@cambscci.co.uk

ICT

IT Policy - Why it’s essential EVERY business that uses computers should have an IT Policy. It is an often overlooked but very important aspect of running a business. Find out why and how from one of our experts from our ICT Sector Committee, Rupert Davey, ctm Ltd. What is it? An IT Policy is a document that a company creates, reviews and enforces pertaining to the use of the IT systems.

Scope: It should cover all IT systems, data movements, and storage. Break down the document into easy sections. Email, Internet and data storage are discussed below but you might also like to include other areas. The scope of this document can be extensive.

Zero tolerance.

Data: Private data vs. company data.

Top tip: Do not try to stamp it out. Accept it and be clear where personal data is to be held.

Security: Statement of company intent and confidentiality.

Top tip: Hit home data security to the users of the system.

Email: Business email for business use.

Top tip: Having a standard ‘house style’ of email and communications sends a powerful message to your clients.

Monitoring and Review: Policy adherence.

Top tip: Formally log policy breaches and reinduct staff on a regular basis.

Web: Accessing websites required to perform your duties within the company and restricting or blocking inappropriate content.

View the blog in full here: www.ctm-it.com/it-support/blogs/rupertdavey/tips-on-implementing-an-it-policy n

Rupert Davey

HR & RECRUITMENT

Being a Top Employer

Delegates at the recent HR event

THIS was the theme at the recent HR and Recruitment Sector event.

Taking just a few of the principals from the Times Top 100 Survey would be good for any business of any size. The survey, presented

by Kelly Field of Athene Communications, looked at workplace performance and best practice according to eight engagement factors.

Delegates took time out to engage with exhibitors who were able to offer advice on wellbeing and health, indulge in the healthy breakfast provided by Huntingdon Racecourse and produce an action plan.

Macmillan presented their free toolkit which is a valuable resource to employers and employees dealing with cancer in the workplace.

Vicky Peat, Head of Business Support at CUB UK Ltd, said post event: “The content was very useful, a great structure – networking, presentations and table discussions. This format really works well and helps engage everyone. Thank you!”

Presentation slides can be found within the HR and Recruitment section of the Chamber website. n

CONNECTED AUGUST 2013 | 39

| SECTOR FOCUS BUSINESS WOMEN

Meet Anna!

This month we hear from Anna Turner, Solicitor, Greenwoods Solicitors LLP. If you would like to feature here, contact Helen Bosett, Sector Co-ordinator, h.bosett@cambscci.co.uk

Q A

What do you do in business?

I am a private client solicitor and fully qualified member of the Society of Trust and Estate Practitioners (STEP). My workload includes Will drafting, estate administration, preparation and registration of Lasting Powers of Attorney and the creation and administration of trusts.

Q A

What are your top three tips for running or working in a business?

1. Get to know your clients and their business - key to forming good relationships

2. Keep up to date with changes in

legislation or Government policy that may affect your business 3. Develop your communication skills attend networking events and make contacts.

Q A

What do you do to unwind?

Anna Turner

I am a keen baker. Having received Paul Hollywood’s ‘How to bake bread’ book for Christmas, bread is my challenge for 2013.

Q A

What’s your favourite book and why?

I recently enjoyed ‘The Unlikely Pilgrimage of Harold Fry’ by Rachel

Women in Management UNDERSTANDING ourselves and behaviours was the theme of the second Women in Management workshop held at the Great Northern Hotel recently.

Delegates were grouped according to their ‘behaviour’ styles to kick off this workshop and it was interesting to see how different groups performed their task of building a tower block made of pieces of card. Some took the task more seriously whilst others just simply got on with it!

Lots of interaction and fun was built into the workshop – most will be returning for the final session of the series which is on 25 September and will look at conflict and confrontation. n

Delgates build towers at workshop 2

40 | CONNECTED AUGUST 2013

Joyce. It is an emotional rollercoaster book!

Q A

What value do you get from being a Chamber member?

The Chamber provides valuable opportunities to meet other members and to share business experiences. n

LEARNING & SKILLS

Back to Work at Peterborough Regional College PETERBOROUGH Regional College is making great strides in its work with the unemployed. In addition to its ‘ESOL for Work’ programme, the college is also delivering a ‘Back to Work Programme’ for 30 long term unemployed every fortnight.

The programme delivers essential skills such as job searching, interview techniques, CV writing, and personal development.

Although many participants are long term unemployed, the college’s intervention programme is having a dramatic effect in more ways than one.

Jo Mann, the Employability Co-ordinating Lecturer for the Jobsmart Centre in Peterborough said: “You can really see a major difference in the attitudes of everyone who comes on the course.

Many people come to us with a lack of self belief, however by the end of the course, they realise that they do indeed have the skills that employers want, and more importantly they know how to look for and apply for these jobs.” n

SECTOR FOCUS | INTERNATIONAL

Australia – Best performing economy in 2013 If you’re a serious exporter or have ambitions to be so this is a country you need to be looking at with serious intent. Australia is one of the largest capitalist economies in the world and in April 2012 the IMF predicted that it would be the best-performing major advanced economy over the next two years.

The population is around 20 million, over a third of who claim English heritage and over 1 million were born here. So it’s not exactly an alien environment. In fact the main reason you’re not already there is probably that it’s a long way away. However that doesn’t stop the French and Germans who export more than us and the Dutch are just one position behind.

Opportunities abound in virtually all sectors. An event in October will bring together a group of International Trade experts including Nick McInnes, Head of UKTI in Australia, to help you understand the best and most cost effective way to access this wealthy market.

This event is organised by the Chambers’ International Sector and

sponsored by Clydesdale Bank (member of National Australian Bank Group) and UKTI. Look out for further announcements on the Chamber website and in CONNECTED. n

COMMUNICATIONS

What’s #trending?

SOCIAL media allows everyone and anyone to become an author and many brands and businesses are finding it a useful marketing channel. It is already the leading mainstream activity on the Internet and Facebook has overtaken Google as the world’s most popular website – this will continue to grow so make sure you are in the know and can capitalise on the opportunities it presents.

Social media dos and don’ts in business: • DO understand that social media is a tool so you need a clear understanding of what you are using your online social presence for • DO create a social media strategy to identify your audience and the platforms they use • DO stay active – by creating social media accounts you are alerting your audience to the fact that you are present and therefore want to engage with them • DON’T spend hours and hours on social media. Set aside 10-20 minutes a day to respond to comments, share photos and status updates on your social media channels • DON’T follow and like hundreds of companies and pages a day just to build up your likes. This can be reported as abusive behaviour and your accounts could get suspended • DON’T forget to listen to what your audience is saying. Your audience will drive the success of your social media campaigns so understand what your audience like/dislike about your pages and amend accordingly.

A series of workshops will get you on the social media platform taking you from terrified to terrific. See page 26 and the Chamber website for more details.

Social media isn’t a quick fix, you need to put the time in to manage your channels and be ready to respond when needed n

CONNECTED AUGUST 2013 | 41

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LOW CARBON KEEP PROGRAMME

What is the Low Carbon KEEP programme?

This European and UK Government funded scheme is designed to enable small to medium size businesses to work in partnership with UK universities and colleges.

What can it do for my company?

This programme offers both capital and revenue funding towards the eligible costs of collaborative projects between universities and companies.

How does it work?

The company and university recruit an experienced graduate to work full-time at the company on a specific project with agreed timescales. The graduate is supported by a specialist academic from the university who dedicates at least half a day a week.

What could a typical project look like?

A Low Carbon KEEP project could address resource efficiency within a business, development of new products or services, innovation... the scope is huge!

What is the Low Carbon KEEP Innovation Voucher?

A The Low Carbon KEEP Innovation Voucher scheme allows SMEs to purchase standalone academic expertise from the region’s Universities to support innovation and business improvement. The Innovation Vouchers cover 40% of the costs of purchasing specialist support for a value from £1,000 up to £5,000, which will provide up to 12 days of bespoke assistance.

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bmw Economics

Elms Corporate

The Ultimate Driving machine

THE mEssAGE YOU’VE bEEn wAiTinG FOR. THE bmw 5 sERiEs, nOw FROm £332 PER mOnTH PLUs DEPOsiT*.

The price of the BMW 5 Series M Sport is just one of its features worth writing home about. The dynamic styling of its M Sport trim, including 18” alloy wheels and chrome tailpipes come as standard. The sumptuous Dakota leather interior and four zone climate control furthers its elegance and refinement. Include competitive monthly payments and in short you’ll find everything you’d expect from a BMW at a price you might not.

To find out more or to arrange a test drive†, call Elms Corporate on 0845 1295020 or visit www.elmscorporate.co.uk

bmw ECOnOmiCs. Elms Corporate

Sheepfold Lane, Cambourne, Cambridge CB23 6EF 0845 1295020 www.elmscorporate.co.uk Official fuel economy figures for the BMW 5 Series Saloon range: Urban 18.2-52.3mpg (15.5-5.4l/100km).

Extra Urban 37.7-72.4mpg (7.5-3.9l/100km). Combined 27.2-62.8mpg (10.4-4.5l/100km). CO2 emissions 243-119g/km. *Offer available to business users only. Figures exclude VAT at 20%. Based on a 36 month Contract Hire agreement for a BMW 520d M Sport Saloon 01 April 2013 and 30 June 2013 and registered by 30 September 2013, subject to availability with £1,989.48 deposit plus VAT, a contract mileage of 30,000 miles and an excess mileage charge of 13.06p per mile plus VAT. At the end of the agreement you must return the vehicle. Vehicle condition charges may apply at the end of your agreement. Subject to status and in the UK only (excluding the Channel Islands and Isle of Man). Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement. Prices are correct at time of publication (June 2013) and are subject to change without notice. Hire provided by BMW Financial Services, Bartley Way, Hook, Hampshire RG27 9UF. We commonly, but not exclusively, introduce customers to BMW Financial Services. This introduction does not amount to independent financial advice. †Test drive subject to status and availability.