CONNECTED magazine September 2014

SEPTEMBER 2014

DRIVING BUSINESS CONFIDENCE

36

PAGES OF YOUR BUSINESS NEWS AND STORIES

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CONTENTS |

Inside this issue

6 11

7-9 13

12

5

6-9

10

Ely Chamber News

11

Fenland Chamber News

12

Huntingdonshire Chamber News

13

Stamford Chamber News

14 -17

18

Cambridgeshire Chamber News

19

Chamber Updates

Chief Executive’s Comment Peterborough Chamber News

Cambridge & South Cambs Chamber News

20-21

Events

22-23

Out & About

Ask the Expert – Workplace mediation

25

26-27

In the hotseat – Elisabeth Every

29

Policy Update

31

Update from the LEP

33

Charity of the year

34-35

Report from Ian Mackellar

36-37

New Members

38

39-41

International Focus Sector Updates

22-23

CONNECTED SEPTEMBER 2014 | 3

| EDITOR’S COMMENT

Contributing this month...

Welcome As we approach September our calendar is once again full of events.

We are extremely grateful to DB Sound and Vision who have made a fantastic video to portray what happens at our regular informal networking evenings across the county.

We have circulated the video across our social media platforms and are delighted with the responses we have received. Please see Chamber updates page 19 to find out how you can watch the video.

It is now a matter of weeks before our B2B Exhibition takes place in Cambridge with the Peterborough B2B taking place a few weeks later. You can find event details on page 20, but we urge you to follow @CamB2B and @PboroB2B on Twitter and visit the Chamber website for seminar details as they are announced.

After the summer break our calendar is once again full of events and training courses. Please visit the event pages in the magazine and on the website and see what is coming up. Don’t forget, if you see anything you are interested in but not ready to book, take advantage of the event reminder facility on our website.

Gill Prangnell Cambridgeshire Chambers of Commerce Policy Adviser at the Chamber representing our six local Chambers.

Ian MacKellar MacKellar Consulting A freelance journalist with a background as business editor for a local newspaper.

Louise Dunderdale Freelance journalist

Do you follow us on Twitter?

Sadie Parr Editor, CONNECTED, s.parr@cambscci.co.uk

We regularly tweet Chamber news; follow us at @CambsChamber to be kept up to date with all the latest news.

DRIVING BUSINESS CONFIDENCE Chief Executive John Bridge OBE | Editor Sadie Parr | Creative Director Jillian Boys Publisher methodcreative.co.uk | Future Business Centre, King’s Hedges Road, Cambridge CB4 2HY | 01223 781220 | Print xlpress.co.uk Disclaimer Views expressed in CONNECTED are not necessarily those of Cambridgeshire Chambers of Commerce.

Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/or omissions. The editor reserves the right to make amendments without notification.

Membership Development Officer Peter Watts 07545 697799 or Bren Coleman on 01223 209811 Cambridge Enterprise House, The Vision Park, Histon, Cambridge CB24 9zR. Tel 01223 237414 Peterborough 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough PE2 6FT. Tel 01733 370809 Email enquiries@cambscci.co.uk | www.cambridgeshirechamber.co.uk

@CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce

4 | CONNECTED SEPTEMBER 2014

A freelance journalist who is now working in PR. Our editorial panel: We would also like to thank Chamber committee members responsible for shaping the key topics this month and researching these features to better serve the readers of CONNECTED in this edition.

Advertise in CONNECTED and reach more than 7000 potential customers every month!

Contact the Method team on 01223 781220 or email connected@methodcreative.co.uk

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CHIEF EXECUTIVE’S COMMENT |

Overseas

Network

A recent survey of companies from the service sector, conducted by the British Chambers of Commerce, has revealed that one in five are on the verge of trading internationally. The sector is performing well and realising significant growth, so this untapped potential could be essential to rebalancing the UK economy back towards exports.

The UK trade deficit, that is the difference between the value of goods imported and those exported, grew by £100million in June 2014 compared to the previous month. To put that in perspective, quarter 2 2014 saw the deficit rise by a massive £1.4billion on the previous quarter.

Those 18 per cent of companies give us hope that this will be reversed. However just because they recognise that opportunities exist for them to grow their business overseas, that sadly doesn’t mean that the right support and infrastructure is in place to ensure they take that first step. The same survey identified numerous barriers to exporting that must be addressed.

Excessive overseas regulation is hindering 32 per cent of would-be exporters, so the BCC is calling for a reduction in red tape, including the completion of the EU Single Market in services.

There is also a skills issue too, with one quarter of service sector exporters also reporting that language and cultural differences are a barrier to exporting. We believe it would help entrepreneurs become more globally minded if the government was to make foreign language learning compulsory between the ages of 7 and 16.

Finally, the lack of funding. We along with many other Chambers and the BCC are working with UK Trade and Investment

and the Foreign and Commonwealth Office to develop an overseas network of Chambers and business groups to support British companies looking to trade in markets across the world. But is it enough? Germany invests much more in its bilateral Chamber Network. Furthermore, the UK banking sector could and should do more to provide businesses with the working capital they need to fund exports.

With a language, regulatory and funding barriers all discouraging potential exporters from taking their first step towards doing business overseas, it really is time that the government, Chambers of Commerce and private sector organisations worked together more effectively to tackle those barriers and enable UK exporters to reach their overseas potential.

John Bridge OBE Chief Executive, Cambridgeshire Chambers of Commerce

Overseas regulations currently hinder would-be exporters

CONNECTED SEPTEMBER 2014 | 5

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Cross Keys Homes celebrating 10 years Back on 4 October 2004, following the transfer of the City Council’s housing stock, Cross Keys Homes was formed. Since then the not-for-profit housing association has worked hard to improve the city, local communities and neighbourhoods.

It has seen the building of 1,000 new homes, helped over 200 people to buy their own home, supported over 500 people into work and developed strong tenant and community involvement. Most recently, Cross Keys Homes has branched out into providing a community care service with the establishment of Cross Keys Care and the building of a 79 apartment, state of the art, extra care facility, Kingfisher Court.

Supporting our community brings added value Cross Keys Homes is so much more than a landlord, they know a home is not just the four walls in which you sleep but also the community in which you live and work.

As Cross Keys Homes prepares to enter the next 10 years, they now manage around

14 per cent of Peterborough’s households and lead on a number of positive initiatives across the city. The aim is to make a positive difference not only for Peterborough but wider across Cambridgeshire and for its residents now and the future generations to come.

Cross Keys Homes has been allocated £1.3 million by the Homes and Communities Agency to deliver more homes and as part of their expanding development programme they are currently exploring options to raise money on the capital markets. As part of this, they have recently secured a AA- rating through Standard & Poors. This will enable Cross Keys Homes to build more new homes and support more communities over the next 10 years.

To launch their celebrations and the countdown to their 10th birthday, Cross Keys Homes has launched a series of short films on its YouTube channel (CrosskeyshomesUK) looking at how 10 people’s lives have been transformed thanks to their help and support. To get on board and join the celebrations #CKHis10 @CrossKeysHomes.

You can also follow them on Facebook: crosskeyshomespeterborough or visit: crosskeyshomes.co.uk n

Christopher Long, the 200th shared owner

Watch out for Cross Keys Homes delivering more…

• Homes for people to get on the property ladder like Priestgate Court.

29 apartments available as shared ownership in a beautiful restored grade II listed building • Exciting developments like Vista, the largest zero carbon development in the UK providing homes to rent and buy • Extra care homes and care services for people to live independently with support available how and when they choose • Jobs and support through the pre-apprentice, working for you and families programmes which enable people to find work, training or the extra help they need • Tenant involvement, putting tenants in charge of budgets and decisions like the new Residents Board and area panels where tenants determine how £400,000 is spent in their neighbourhood every year • Solar Panels, over 1,000 so far for tenants with another 2,000 to go

Homes at the new Vista Development Peterborough

6 | CONNECTED SEPTEMBER 2014

PETERBOROUGH CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

City centre now live with gigabit speed connectivity

The official ‘lighting’ event

Quiz night raises more than £1,500 for local charity A TEAM from Bulley Davey Accountants saw off all-comers to scoop the coveted Collier Trophy at the NSPCC Peterborough Business Support Group summer quiz.

But of course, the real winner was the charity, which saw £1,500 added to its coffers from the event.

The quiz is now a regular fixture on the Group’s calendar.

This year 22 teams of six from a host of companies in and around Peterborough answered questions on everything from TV and radio to music of the 80’s at the city’s Holiday Inn West.

The event was organised by Tony Green, Mick Woods and James Hanson, all from Perkins Engines. Tony said: “We were delighted to raise so much money for such a good cause.” n

The first businesses and public sites are now connected to the new Peterborough CORE pure fibre network, as construction in the city centre is now complete.

The Eco Innovation Centre (EIC) on City Road was the first commercial building to connect to the Peterborough CORE through local service provider, Businesscoms. Tenant businesses will now join existing public sector sites live with ultra-fast, gigabit speed internet access.

Cllr Marco Cereste, Leader of Peterborough City Council, spoke at an event at the EIC

to mark the official ‘lighting’ of gigabit speed services in the city centre: “This is an exciting day for the city and an important milestone in Peterborough’s transformation into a Gigabit City. I’m delighted to see our vision becoming a reality and the local community already seeing the benefits.”

At the event, infrastructure provider, CityFibre, officially handed all contracted public sites in the city centre over to Peterborough City Council’s internet service provider, Serco, ready to go live. n

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CONNECTED SEPTEMBER 2014 | 7

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

IN BRIEF SEPTEMBER 2014 Greenwoods ‘Commended’ in CILEx Employer of the Year Award In March 2014, Chartered Legal Executives at Greenwoods Solicitors LLP together nominated Greenwoods for The Chartered Institute of Legal Executives (CILEx) Employer of the Year.

The entry described Greenwoods as a ‘dynamic firm standing out from the crowd, with a passion for excellence and a commitment to supporting employees to succeed’. In recognition of the support provided to CILEx members, Greenwoods was awarded ‘Commended’ status.

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

City College Peterborough to reveal 70 years of history City College Peterborough is gearing up for yet another commemorative event in its 70th anniversary year – the launch of its very own history book charting its history from the opening in 1944 to the present day.

An army of dedicated researchers, volunteers, students and members of the public have spent the best part of eight months putting the book together, under the guidance of college tutor and local author Tim Wilson.

A donation from the sale of each book will

be given to the college’s chosen charity – the Royal British Legion.

Tim explained: “We have had a lot of input from members of the public who have their own stories about the college, and the whole project has been a real team effort. There are so many different elements to the book and even just looking at how the courses have changed over the years is fascinating; from war time courses on cooking with powdered eggs right up to our current courses on Indian cuisine!” n

Entertainment venue strengthens its sales team Leading entertainment venue Peterborough Arena has strengthened its sales team with two new key appointments.

Former footballer and choreographer Ricky Dent has joined the team as account manager, and Sheffield University events management graduate Hayley Kemp has taken on a junior account manager role at the venue.

Conference cooks up recipe for success Over 80 delegates came to a conference, organised by Roythornes Solicitors, discussing New Product Development in the food sector.

The conference brought together experts from the sector who told an audience of food business owners and directors how to manage the development process from ‘Kitchen concept to supermarket shelf’.

Delegates came from across the UK and included a wide variety of producers and industry consultants.

8 | CONNECTED SEPTEMBER 2014

Helping to chart the 70-year history of City College Peterborough – writer Tim Wilson (Front right) with the dedicated volunteers Chris Lane, Geoff Richardson, Fran Louis, Jane Abbott and Ruth Hufford

Buckles Solicitors in the running to raise money for chosen charity With the countdown already on for this year’s Perkins Great Eastern Run – city law firm Buckles Solicitors has confirmed they are among the event sponsors.

As runners pound the streets and pavements around Peterborough for the half marathon on Sunday 12 October, Buckles will be sponsoring the water stations throughout the route providing participants with some much needed fluid.

The firm was approached by GER sponsor seekers Advance Performance and was

delighted to offer its support.

Managing Partner Colleen Gostick said: “We see this as a fantastic opportunity to support one of the region’s major sporting events and particularly being tasked with providing the runners with much-needed water en route.

“With staff being able to benefit from our onsite gym, several members of staff have already signed up for the event and the Anna’s Hope Fun Run with Anna’s Hope being our chosen charity of the year.” n

PETERBOROUGH CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

PRC students achievements recognised at Awards Dinner

Katie Piper with Helen Bosett and Iain Crighton

Peterborough Regional College’s annual Excellence in Skills Awards Evening celebrated their student’s efforts and dedication over the past academic year.

Katie Piper, bestselling international author, public speaker, TV presenter and charity campaigner gave a moving and inspirational speech, touching the entire audience. Cambridgeshire Chambers of Commerce supported the event providing a prize for Outstanding Achievement for Business winner Hannah Shales. n

New appointment at Opportunity Peterborough Tom Hennessy joins the company as Senior Economic Development Manager. Tom brings a wealth of economic experience having been employed for the last four years at Cambridgeshire County Council and also working within the Greater Cambridge Greater Peterborough Local Enterprise Partnership area.

Tom will strategically lead Opportunity Peterborough’s economic development and inward investment team to implement local business support initiatives and attract and convert Tom Hennessy new investment enquiries. n

Shaping the petals

Contour Architectural’s Olympic efforts on show contour Architectural created the individual petals for the Olympic and Paralympic Cauldrons at the 2012 Olympics which are featured in a new museum exhibit in London.

A film showing Contour Architectural’s craftsmen shaping the petals from copper will run alongside a full-size Olympic Cauldron at the Museum of London’s Designing a Moment exhibition. Other exhibits demonstrating Contour’s involvement include the individual wooden formers used to shape the petals and the precise technical drawings they worked to. n

CONNECTED SEPTEMBER 2014 | 9

| ELY CHAMBER NEWS

Ely Chamber NEWS A round-up of news and events from across Ely

IN BRIEF SEPTEMBER 2014 Social Incubator East support local entrepreneur Liz Parker, founder and senior clinician at Cambridge Academic Performance, has been selected as one of 11 entrepreneurs to be supported by ‘Social Incubator East’.

Social Incubator East is an intensive support programme based in Cambridge for people with an ambition to set up and grow a business dedicated to making positive social impact.

Liz commented: “Research highlights that 80 per cent of students avoid professional support due to stigma.

Social Incubator East will help me reach these students who would benefit from practical, academically focussed support to develop their personal resources.”

JDR open Technology Centre JDR has opened a new offshore engineering technology centre in Cambridge. Building out from JDR’s global HQ in North Cambridgeshire, the new centre will put JDR at the heart of Cambridge’s growing oil and gas innovation community as energy research seeks to exploit reserves in deeper and harsher offshore environments. The new centre was officially opened by Cambridge MP Julian Huppert on 28 July.

Andrew Norman, JDR’s Chief Executive Officer, commented: “Subsea energy production is one of the fastest growing sectors of the international oil and gas industry. Our new Cambridge Technology Centre will strengthen our focus on advanced technology, for example products that enable production equipment to operate on the seabed, close to hydrocarbon sources.

“Our Cambridge Technology Centre is an important development for JDR’s international site and customer network.”

10 | CONNECTED SEPTEMBER 2014

Ely Chamber of Commerce

Breeze expand into USA Breeze Technology has taken a bold step and expanded its service offering to America’s Sunshine State Florida.

With the help of UKTI, the British Consulate in Miami and Export Action USA, they have successfully incorporated Breeze Technology USA LLC and are ready to get going!

Tammy Driver, Director of Breeze Technology (UK & US), commented: “The step to move our skill set and experience in both designing and constructing cost effective database systems to a different country and ultimately customer base, seemed not only logical but totally right for us. As a company we are still considered new, but we have years of Sage 50 integration experience under our belt, with some fantastic systems we have built, and so with our recent investment in Intuit/Quickbooks Partner Program, it simply just made sense.

“With the addition of Quickbooks to our portfolio, it also allows us greater flexibility within the UK to provide our skills and

services to those businesses who don’t use Sage 50; opening up a new chapter for us. And with Destination Digital funding opportunities for small businesses to develop and enhance their operations, we are so well placed to help other business owners reach their goals. Exciting times!” n

Tammy Driver

Another Potter win for 2014!

Potter Logistics were finalists in two categories at this year’s United Kingdom Warehouse Association awards, Team of the Year for Potter’s Ripon distribution centre and Warehouse Manager of the Year for Natalie Wilkinson, Operations Manager at

Natalie collects her award

their Ely centre. The event took place at the Dorchester, Park Lane on 2 July with over 400 attendees from all over the industry.

Natalie beat off the competition to win her category of Warehouse Manager of the Year.

The judges said: “Natalie has a proven hands on approach to people management as well as a keen awareness of Health & Safety. The testimonials we received as part of her submission shows she is talented, conscientious, committed, and nice too.

Well done Natalie.”

Ely’s General Manager Darren Tofts adds: “It is fantastic to be a finalists in two categories and being recognised in that way. Having Natalie win Warehouse Manager of the year was the pinnacle of the day. Congratulations to the Ripon Team and again to Natalie for their achievements.” n

FENLAND CHAMBER NEWS |

Fenland Chamber NEWS

Fenland Chamber of Commerce

A round-up of news and events from Fenland

Charity coffee morning TO increase the community profile of The Bobby Scheme, Whiting & Partners held their first Charity coffee morning to promote the scheme. The event proved to be a great success, with a fabulous turnout from the local community, raising £500 for the charity.

Whiting & Partners staff set about baking cakes for the event, which were served alongside coffee and tea, and several local businesses donated some wonderful raffle prizes. The coffee morning was opened to

all clients of the firm and the local community and was well received by all that attended.

The Bobby Scheme is a local charity which provides a service to older or vulnerable people by improving home security to reduce crime and the fear of crime. On average it costs £125 to work in each home, Whiting & Partners have raised enough money to cover four home visits.

Whiting & Partners hope to hold the Coffee morning as an annual event in order to raise money for local charities. n

Isle campus celebrate visual arts THE College of West Anglia’s Visual Arts department at the Isle campus in Wisbech celebrated yet another successful year and rounded off a week of shows with an award ceremony held at the campus. Students, staff, families and friends gathered with staff to applaud their achievements over the past year with prizes presented by the Mayor and Mayoress of Wisbech, Councillor Michael Hill and Mrs Jane Hill, and Stephen Barclay Conservative MP for North East Cambridgeshire.

The excellent work produced by the students was displayed in the college’s ArtSpace, a new and impressive gallery and studio and all spent an enjoyable and vibrant evening looking at the art and designs. n

Whiting & Partners raise £500

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The Mayor of Wisbech admiring the art

CONNECTED SEPTEMBER 2014 | 11

| HUNTINGDON CHAMBER NEWS

Huntingdonshire Chamber NEWS

IN BRIEF SEPTEMBER 2014 Future Pathways Huntingdonshire Regional College (HRC) held their sixth annual Future Pathways Event in July where students from across the region met with local and regional businesses in the college ‘market place’ to learn about the opportunities available to them upon completion of their Post 16 studies.

There were a number of inspiring presentations including one from Steve Favell, Business Development Manager at HRC and Katie James, who spoke to the students about her current apprenticeship experience at Borney.

Huntingdonshire Chamber of Commerce

A round-up of news and events from Huntingdonshire

30 Luminus cyclists pedal over 1,500 miles for Woodlands Cancer Centre thirty cyclists from team Luminus completing the 30, 60 and 100 mile rides.

Luminus staff really got behind this event and organised several training sessions prior to the day.

The cyclists were raising money for the cancer unit at Hinchingbrooke Hospital, Huntingdon, where the staff are fundraising to pay for a £800,000 extension to allow them to treat more patients. n

Simon Leher, Caroline Howard, Andy Smith, Kelly Linay, Steve Foster, Gary Pyle, Joel Atkins, Madeleine Brown and Roger Watson get ready to ride.

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Stagecoach sponsor Living Sport Awards Living Sport is proud to announce Stagecoach Cambridge as the first category sponsor for the 2014 Living Sport Sports Awards.

In celebration of this partnership Stagecoach has kindly decked out one of their busses in Living Sport livery. For the next 12 months you will see the Living Sport bus perusing the streets of Cambridgeshire. n

Stagecoach bus promoting Living Sport

Stuart Searle with Kristian Brown

A roaring success for First Mailing!

First Mailing MD Stuart Searle was approached by HRC to assist with their Apprenticeship Week and Lions’ Den. Kristian Brown, a level 3 business student, came second in the competition. Stuart believed Kris had great potential but would benefit from another year of studying. Kris took the constructive feedback and did just that and recently approached the company stating that he had listened, completed his studies and was now ready to start his career! True to his word Stuart offered Kris a business apprenticeship. n

STAMFORD CHAMBER NEWS |

Stamford Chamber NEWS

A round-up of news and events from across Stamford

Photography win for Nisha Keshav Nisha Keshav, freelance photographer, won first prize - the Maxwell Memorial - which was awarded for the most distinguished work in the Open Exhibition 2014 at the City Gallery Peterborough.

The selection this year was made by a distinguished panel of judges including Victoria Mudge, Gallery Manager at

Cambridge Contemporary Art; Mark Richards, at Metal Culture, Peterborough; Michael Shaw, Artist and Curator of Burghley Sculpture Park and Shelagh Smith, Chairman of Vivacity Culture and Leisure.

Nisha’s three photographs of the landscape of Holme Fen can be seen at the City Gallery Peterborough until 19 September. n

IN BRIEF September 2014 D&T Riding for Ryan raises nearly £3,000 Two keen cyclists from the Lincoln office of Duncan & Toplis have raised almost £3,000 by cycling more than 200 miles around the county.

Oli Phillips (25) and Sam Mosedale (26) completed the D&T Riding for Ryan challenge by visiting the firm’s 10 offices in just two days.

They were cycling in aid of the Ryan Smith Foundation, so far donations have totalled £2,892.23 and money is still coming in.

Courageous Success win Employee of the Year

The winning photograph of Holme Fen

New College Stamford welcomes new Principal New College Stamford has welcomed the arrival of new Principal April Carrol following the retirement of former Principal Andrew Patience.

April comes to NCS from Sussex Coast College, Hastings, where she was highly valued in the role of Deputy Principal.

April brings a wealth of education sector experience and is a highly respected additional inspector with Ofsted.

April said: “I am absolutely delighted to be joining New College Stamford. The College has a vital role to play in providing excellence in education and training opportunities for the local and wider community and, together with governors and staff, I am determined to establish it as the outstanding provider of choice for students, parents and employers.”n

April Carrol

Training and development company Courageous Success were not only finalists in the Business of the Year and Business Innovation categories at the Grantham Journal’s Business Awards, but developer Sam Farkas won Employee of the Year.

Sam spoke to the Grantham Journal and commented on her win: “I was thrilled. To be selected from such a wide and varied group of incredibly talented and inspirational individuals was an honour. My role at Courageous Success makes me feel incredibly proud and lucky and my work with clients really makes a difference.”

Liz Mortley, Development Coach, commented on what made Sam Employee of the Year: “Sam has gone above and beyond to make an outstanding contribution to our success and especially in our expansion into Australia. Along with the fantastic feedback for her development role, Sam has trained our new Australian developers. This involved working remotely and around the time zone difference with all the challenges that brings.”

CONNECTED SEPTEMBER 2014 | 13

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

Downing College opens refurbished facilities with client thank you A CAMBRIDGE College is celebrating the re-opening of recently refurbished conference facilities by making a presentation to the current organisers of the first course to be run at the building 26 years ago – and the first to return to experience the new look.

The Master of Downing College, Professor Geoffrey Grimmett presented a specially-engraved plaque to Beryl Hobbs, Trustee of the Napp Educational Foundation Course for Community Matrons and Nurses as a thank you for their support and loyalty.

Thirty-five community nurses are brought together for each four-day residential course which is held three times a year at Downing College.

The Howard Building at Downing College has just undergone a six-month intensive refurbishment programme to improve its energy efficiency and green credentials, in terms of heating, lighting and insulation and to upgrade its technical specification. n

Beryl Hobbs, Trustee, receives a specially-engraved plaque from the Master of Downing College, Cambridge, Professor Geoffrey Grimmett

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THE reception and public areas of one of Cambridge’s hotels have been given a complete transformation, bringing the building back to its former glory with a contemporary twist.

The four-star Best Western Plus The Gonville Hotel now has a spacious reception area created through raising the ceiling to its original level and exposing original walls to recreate its Regency proportions of high ceilings, coving, panelling and large windows. Soft lighting has been added with brass chandeliers and candle style wall lights and a mix of sumptuous colours and styles sofas and cushions including a circular central sofa, subtlety patterned wallpapers and stone flooring. This follows through to the Atrium restaurant area where brighter colours have been used on upholstered chairs. n

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Flight Centre Summer Garden Party FLIGHT Centre Business Travel hosted their annual garden party in the grounds of Sidney Sussex College on Thursday 9 July following last year’s huge success.

New and existing clients joined Cambridge’s growing business teams for an evening of summer drinks, canapés, live music, garden games and a pick n mix sweet cart, which unsurprisingly was extremely popular!

As a thank you Flight Centre gave away some exciting prizes including first class Eurostar tickets, a weekend car rental kindly donated by Avis and a pair of flights with CityJet. Congratulations to all the winners! n

Chamber members join Flight Centre staff

Duke of Cambridge joins EAAA EAST Anglian Air Ambulance (EAAA) is pleased to confirm that The Duke of Cambridge will join the charity as a helicopter pilot in spring 2015.

He will join their highly skilled team of pilots and clinicians who ensure that they provide the highest standard of pre hospital emergency medicine at the scene of accidents and medical emergencies across the region.

Mr Andrew Egerton Smith MBE, Chairman of EAAA, said: “Having the Duke of Cambridge as one of our pilots is marvellous news as he brings much experience to the charity after his successful career as a search and rescue pilot. We have an outstanding track record of attending people in their hour of need which is recognised and generously supported by our local communities.” n

Food on the mind

By Rose McDonald, Head of sales, Robinson College Cambridge

IN the modern world, food is important. We like to eat it, make it, talk about it, we even like to watch other people cooking it. In the events industry, top quality catering is promoted as a selling point, with extra biscuits or a bacon sandwich referred to as ‘added value’.

We know food has a physical effect on the body: someone who has not eaten Rose McDonald in a while will develop hunger pangs and feel weaker. Similarly, someone who has eaten a burger with little nutritional value may feel sluggish. But how significant is food and the choices we make to our mind?

Food has a surprisingly prevalent effect on our thought processes. Think about the differences between when you are hungry and when you are not. If you look at a sandwich when you are full, you will probably think very differently about it compared to when you are incredibly hungry. Sometimes the thought will be all consuming and affect concentration.

If your delegates have not provided their brain with adequate fuel, the brain is going to work against them - the focus will be food and not work. Eggs, fish, berries, nuts and avocados are some of the many ingredients proven to have a positive effect on concentration and they happen to be healthy and delicious too.

It is up to organisers to recognise this and provide options that will be beneficial for delegates, boosting brain power and making a more productive event.

A workshop on ‘The Psychology of Food in Conferences and Events’ will be held at Clic+ on the 7th November at Robinson College.

@RobCollConf robinson.cam.ac.uk/conferences 01223 332859

CONNECTED SEPTEMBER 2014 | 15

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS IN BRIEF SEPTEMBER 2014 Expansion for Inca Digital Inca Digital, design, development and manufacture of inkjet printers for the print industry, has expanded its Cambridge operation following the acquisition of the 18,575 sq ft Unit E at Coldham’s Lane.

Russell Catley from joint agent Bidwells commented: “This is another example of a company in the Cambridge area taking space that provides a high office content in a light industrial building.” Cheffins and Bidwells are joint letting agents, Savills acted for Inca Digital.

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

£5,117 for Macmillan Begbies Traynor is celebrating again after raising a further £490 for Macmillan Cancer Support bringing the total raised by the Cake Club to £5,117.

The Cake Club was established four years ago by Mary Currie-Smith, partner at the Cambridge office of corporate recovery specialists Begbies Traynor, as a networking event for businesswomen in Cambridge.

Pauline Craig the Area Fundraising Manager for Macmillan Cancer Support thanked the Cake Club for their support and told the guests how our fund-raising has been used.

This included contributing towards the funding of a service at Addenbrookes which provides support and information to cancer patients and their families. n

Industry accreditations Madingley Hall announce that they have recently achieved accreditation with the Meetings Industry Association. The AIM accreditation is offered to venues and industry suppliers who are proven fit for purpose and operate as decent and ethical organisations. In addition they have also been accredited as a Conference Centre of Excellence and are delighted to be joining this group of first rate conference venues.

Not so long Wate at IVC wates, the contractor responsible for Brookgate’s 21 Station Road scheme has begun a three-year partnership with Impington Village College giving students an insight into the construction sector.

Wates will be involved in practical workshops, mentoring sessions and site visits to give students an insight into the inner workings of a construction project.

The partnership forms part of ‘Business Class’, an education programme by Business in the Community designed to match businesses to local schools and help them forge long-term relationships.

Wates is already involved in nine across the country. n

16 | CONNECTED SEPTEMBER 2014

Delegates at a recent meeting

Mary Currie-Smith

Community Board at Haverhill Research Park Haverhill Research Park is offering the local community the opportunity to advertise their events for free on its community board park.

The board is placed opposite the Spirit of Enterprise roundabout in Haverhill and can hold up to three banners at once. Banners can only advertise events, general sales advertising or product specific material is not allowed.

The banner is displayed for free, although the cost of the banner is down to the individual organisation.

Helen Chaplin, site Manager for Haverhill Research Park, said: “We are very happy to offer this as a service to the community. Also, we recommend from the banners that have been placed on the board before, bold is best.

Bold text; bold images.” n

The new board with Park Manager Helen Chaplin

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

polkadotfrog expands Cambridge office EAST Anglian recruitment firm polkadotfrog is expanding with two new appointments in the Cambridge office.

Jackie Mahoney has been appointed as Temporary Consultant to support the growth of the firm’s new temporary division. In addition, Nicola Breen has joined the polkadotfrog team as a Commercial Consultant specialising in all office support roles from receptionists and administrators through to PA’s and office managers. n

Incineration – the environmentally friendly way LOW Carbon KEEP is a European Regional Development Fund (ERDF) funded knowledge transfer scheme designed to help SMEs in the East of England improve competitiveness, productivity and profits by working in collaboration with a UK university and providing access to a wealth of knowledge, skills and expertise.

Incinerator Replacement Technology Ltd (IRTL) is one organisation that has benefited, specialising in systems providing environmentally cleaner alternatives to traditional incineration. IRTL are pioneers in Biomation and Cryomation technologies. Both neutralise harmful pathogens and prions in organic material, removing the need for it to be processed through polluting incinerators.

University of Hertfordshire’s collaborative partnership used formal knowledge transfer to research and develop a new process for the disposal of animal carcasses. This does not rely on energy intensive incineration techniques and addresses potential health issues associated with biological material disposal.

Microbiological safety, especially prions, was a focus so that remains could be safely returned to the environment.

Project outcomes include: • Development of methodology for an environmentally sound alternative to incineration of agricultural animal carcasses, avoiding carbon dioxide production.

Nicola Breen

Jackie Mahoney

Stone King doubles its Cambridge office LAW firm Stone King has doubled in size, appointing new legal heavyweights to its specialist teams as the firm’s reputation for providing tailored support in specialist areas of the law has expanded outside of its well-established portfolio of clients and across the region. The new members of the team offer vast knowledge of specialist fields including corporate and SME, IP and IT, employment and HR, education, commercial property, construction, dispute resolutions, and transport law. n

• Investigation and development of biologically safe methodologies, for the use of Meat and Bone Meal (MBM), as a soil improver to reduce agricultural leach to ground water and avoid significant environmental damages such as eutrophication.

Development of a new product named Modified Meat Based Super Absorbent (MMBSA) soil improver.

If you want to find out more about how the Low Carbon KEEP knowledge transfer scheme can help fund your business, be sure to get in touch.

W anglia.ac.uk/lowcarbon T 0845 1964310 lowcarbonKEEP

Some of the new starters meet existing Cambridge Stone King team members

CONNECTED SEPTEMBER 2014 | 17

| CAMBRIDGESHIRE CHAMBER NEWS

Cambridgeshire Chamber NEWS

IN BRIEF SEPTEMBER 2014 Business booms at Wyboston Lakes Wyboston Lakes conference and leisure venue has seen business revenue soar by 17 per cent in the first half of 2014, as the impact of a £5 million investment in extended facilities and new business directions begins to have its full impact.

The company has two specialist residential conference and training venues, also on site is Wyboston Lakes Hotel, Spa and Golf. Following investment, two of the venues showed significant increases in revenue over the first half of 2014, with the Training Centre up by 20 per cent and the Hotel up by 28 per cent.

In 2011 Wyboston Lakes decided to further invest in the business by upgrading to leading-edge conference AV and IT infrastructure and developing a presence in the leisure sector, most particularly with the hugely successful Y Spa. The enhanced facilities and services have attracted several significant new clients and underpinned a 70 per cent customer retention rate. The number of business events held on the Wyboston Lakes site rose by more than 40 per cent in 2013 and has continued to increase.

“It’s very gratifying that all aspects of our activity are contributing to increased business revenue. The team are loving it!” said Mark Jones, Managing Director of Wyboston Lakes.

The first half of the year has already brought a number of other developments underlining the progress of the Wyboston Lakes business. The company achieved a place in the Sunday Times ‘100 Best (SME) Companies to work for 2014’, while recently it launched a range of water and land based leisure, team-building and corporate away-day activities.

18 | CONNECTED SEPTEMBER 2014

A round-up of news and events from Cambridgeshire

Gross & Co welcome new associate solicitor gross & Co Solicitors are delighted to announce the appointment of Alistair Ponder as Associate Solicitor in the Commercial Department.

Alistair has an excellent understanding of the needs of business against the rigours of legal regulation. He has a wealth of experience in a variety of areas in commercial law, including corporate and employment work and commercial property.

Graeme Kirk, Senior Partner at Gross & Co said: “Alistair is a highly experienced Commercial Solicitor who we believe will be a key member of our commercial practice for many years to come.”

Alistair commented: “I am very excited about this opportunity to work with one of Suffolk’s most well-established and highly regarded law firms. I love understanding how

Alistair Ponder

different businesses tick and I’m determined to ensure that all of the clients I work with receive a first class, commercial service, by bringing a pragmatic, ‘can do’ approach to all the legal work that I do.” n

Granite 5 celebrate 15 years building websites that work Website developers Granite 5 have toasted their 15th anniversary at a special event attended by their first and most recent clients.

Jill Davies with John Bridge

Established in 1999 by Jill Davies, Granite 5 has grown to a team of 12 today specialising in websites that integrate with CRM and accounting systems. The automatic transfer of data they implement enables business processes to become more efficient, saving clients time and money, while their digital marketing packages enable clients to increase the return on investment from their company website.

Jill Davies, Managing Director of Granite 5, commented: “It has been a real pleasure to bring together clients and the team to celebrate this special milestone.

We have a great team here at Granite 5 who truly believe in our company ethos that the clients come first. That is why we are so fortunate to have so many wonderful clients who have been with us for many years and for whom it is a genuine pleasure to build websites that really work for their business.” n

CHAMBER UPDATES |

Chamber Updates

Have you seen our networking video?

Pav Patel from One Source Communications features in the Chamber video

Chamber Credit Insurance Chamber members continue to take advantage of our Chamber Credit Insurance offer, providing credit insurance with exclusive additional benefits for Chamber members.

This month we asked provider Euler Hermes to answer some of your most common questions:

Q A

How can Chamber Credit Insurance protect your business?

Q A

How affordable is credit insurance?

Chamber Credit Insurance safeguards your business against the failure of a customer to pay their trade credit debts.

This situation can arise as a result of your customer becoming insolvent, or because your customer fails to pay within the agreed credit period.

The cost is directly linked to the risk to which your business is exposed and is related to the amount of turnover you wish to insure. It also varies according to the nature of your customers and where they are located, the trade sector in which you operate and the track record of your own business in credit management.

Find out more at chambercreditinsurance.co.uk n

Chamber members DB Sound and Vision have produced a video that highlights the benefits of coming along to our informal networking evenings, what happens when you get there and what you can expect to gain from attending these free evening events.

If you’ve never been to an informal networking evening before and are wondering what the benefits are and who you can expect to meet, why not watch our great new video online at http://bit.ly/informals Our informal networking evenings return in September – dates can be found on the event pages and on the Chamber website. Why not have a look for events taking place near you and pencil them in your diary now or click on the event reminder on the website to receive an email a couple of days before the event takes place.

September is always a busy time on the networking circuit, with business people returning refreshed from the summer break and eager to make new connections and develop new opportunities. n

Chamber members make use of free legal advice included in their membership Did you know every Chamber member has free access to the Chamber Legal Advice Line? It’s an unlimited, 24/7 helpline providing telephone-based legal advice and support on any legal, employment, HR or tax issue affecting your business.

If you have a legal query and would In July the most common like some free, queries answered by our legal confidential advice experts included: please call 0871 423 5239 and quote 1. Data Protection your Chamber 2. Staff contracts membership number.

The Chamber 3. Debt recovery also provides every 4. Dismissal of employees member company with free legal 5. Business lease contracts expenses insurance and it is a condition of the insurance policy that you must contact the Legal Advice Line as soon as you become aware of any issue that may give rise to claim. If in doubt please call the Chamber Legal Advice Line immediately on 0871 423 5239. n

CONNECTED SEPTEMBER 2014 | 19

| CHAMBER EVENTS

CHAMBER EVENTS Please visit the Chamber website for full details of all future Chamber events www.cambridgeshirechamber.co.uk

Your essential business calendar for the next month

Business Exhibitions CAMBRIDGE B2B DATE Wednesday 24 September TIME 10.00am-4.00pm LOCATION Cambridge International Airport, Newmarket Road, Cambridge, CB5 8RX Organised in partnership with Cambridge News

A sales-focussed seminar programme has been announced for this year’s Cambridge B2B Exhibition

Last year’s Cambridge B2B Exhibition

PETERBOROUGH B2B DATE Wednesday 22 October TIME 9.00am-4.00pm LOCATION Kingsgate Centre, Peterborough, PE1 4YT WEBSITE www.peterboroughb2b.co.uk Organised in partnership with Opportunity Peterborough The Peterborough B2B Exhibition brings together over 600 business people to build new connections, promote products and services, discover suppliers and be inspired by guest speakers. Take advantage of the free entry and free seminars!

The Peterborough B2B Exhibition is organised by the Chamber in partnership with Opportunity Peterborough and is sponsored by KingsGate Conference Centre, Larkfleet Group, Olsen Partnership, Peterborough City Council, Peterborough Regional College, Peterborough Telegraph and Something Beckons. n

20 | CONNECTED SEPTEMBER 2014

TAKING place at Cambridge International Airport on Wednesday 24 September, this sell-out event will see 100 companies showcasing their products and services to potential clients, associates, suppliers and brand advocates.

Visitors to the free event will benefit from a packed programme of free seminars, including several designed to help generate more sales. Chris Walthew will provide advice on how to improve results when carrying out telemarketing, Simon Atack will offer an overview of the key elements of effective sales practice and how to use CRM systems to maximise sales opportunities, and Ray Wright will introduce software that tells you which companies have been looking at your products and services online.

Bookings are also now being taken for a free Speed Networking session at lunchtime. With over 500 business people through the doors last year you’re never going to meet them all, but this is a great place to start. Book your place now then simply turn up on the day equipped with your business cards and a cracking elevator pitch.

The Cambridge B2B Exhibition is organised by the Chamber in partnership with the Cambridge News, and is sponsored by Cambridge International Airport, Cambridge Regional College, Januarys and Method Creative. n Sponsored by:

CHAMBER EVENTS |

Sector Events

Networking Events Peterborough Business Lunch

Cambridgeshire Export Club organised by the International Sector

DATE Tuesday 30 September TIME 5.00-7.00pm LOCATION The Moller Centre, Storey’s Way, Cambridge, CB3 0DE PRICE Free to attend CONTACT h.bosett@cambscci.co.uk or telephone Helen on 01733 370809 An informal networking evening for exporters and those considering it. A recent meeting saw over 20 people present making good connections. n

Horrible Histories Quiz and BBQ DATE Tuesday 9 September TIME 6.00pm for 6.30pm LOCATION AMF Bowling, Sturrock Way, North Bretton, Peterborough, PE3 8YF PRICE £65.00 (plus VAT) per team of four CONTACT Daisy Rivetti on 01733 370809 or email d.rivetti@cambscci.co.uk.

DATE Thursday 11 September TIME 11.45am-2.00pm LOCATION The Bull Hotel, Peterborough, PE1 1RB MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £22.50 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk Take advantage of our safari’s group format and get connected with other Chamber members table by table, plus the opportunity for a little extra networking over a full English breakfast before you head back to work. n

Meet the Neighbours Business Lunch DATE Wednesday 17 September TIME 11.45am-2.00pm LOCATION The Jockey Club Rooms, 101 High Street, Newmarket, CB8 8JL MEMBER PRICE £10.00 (plus VAT) NON-MEMBER PRICE £18.00 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk We have a room full of businesses from Cambridgeshire and Suffolk Chambers of Commerce ready to get connected with you and your business – all you have to do is get the date in your diary and book a place! n

Are you up for a challenge? Teams of four will be battling it out in seven rounds of 10 questions, the winner taking home the Hegarty Shield. A great team-building opportunity too! n

Storm in a Teacup! organised by the Business Women’s Sector

DATE Thursday 16 September TIME 10.00am-12.00pm LOCATION The Poets House, 40 St Marys Street, Ely, CB7 4EY MEMBER PRICE £12.00 (plus VAT) NON-MEMBER PRICE £17.00 (plus VAT) CONTACT Daisy Rivetti on 01733 370809 or email d.rivetti@cambscci.co.uk.

This innovative style of networking allows ladies to brainstorm business concerns or gain feedback of new ideas with a fresh audience outside of the working environment - a format that has been well received in other locations within the county.

Informal Networking Evenings September 2014 Wed 3

The Crown Hotel, Stamford

5.30-7.30pm

Mon 8

The Lamb Hotel, Ely

5.00-7.00pm

Wed 10

Waterfront Bar, St Neots

5.00-7.00pm

Tues 16

Old Bridge Hotel, Huntingdon

5.00-7.00pm

Wed 17

Park Inn, Peterborough

5.00-7.30pm

Thurs 18

Holiday Inn, Cambridge

5.00-7.00pm

Wed 24

Elgood & Son, Wisbech

5.00-7.00pm

This event will be hosted in October at Peterborough. n

CONNECTED SEPTEMBER 2014 | 21

| OUT & ABOUT

Out&About Enjoy our monthly montage of events and happenings across the local area with this colourful round-up of gatherings. Make sure you send us your photos each month and we’ll include the best of the bunch! Email images straight to the creative team: connected@methodcreative.co.uk

Januarys sponsor Chamber Garden Party with Cambridge & Counties Bank Januarys Director Graham Smith commented: “We gain so much attending these events as it offers us a great opportunity to meet, connect and gain inspiration from many disparate local businesses as well as offering our services. It is important for us to be in partnership and to support the Chamber. The mix of general business networking and games on the lawn added a different twist to the afternoon where some rather intense garden games were enjoyed.”

Public votes secure cash for charities Norwich and Peterborough Building Society (N&P) launched its Charity Choices campaign to give away the generous donation to help good causes where the Society’s colleagues and members live and work.

22 | CONNECTED SEPTEMBER 2014

OUT & ABOUT |

Film characters attend Showcase Day in St. Neots

Peterborough Arena new chairman

John Bridge met up with an Oompa Loompa at the St Neots Showcase Day in July, a character from the wellknown film Charlie and the Chocolate Factory.

Sir Robin Miller, appointed chairman at Peterborough Arena (left), is pictured with Managing Director Keith Dalton.

Luminus mascot steals the show

Premier Exhibition

Luminus’ mascot, Edward the Bear, was the star of the show at the St Ives Carnival, arriving in a Commonwealth Games themed float with Luminus staff members giving away flags and stickers. Luminus was one of the headline sponsors.

In July the fine art photographer and artist Ripley held the world premier exhibition of his Thoroughbred Racehorse portraiture at The Jockey Club Rooms in Newmarket.

Riverboat Georgina Networking Lunch Delegates braved the weather to enjoy this popular annual event along the River Cam.

CONNECTED SEPTEMBER 2014 | 23

Business Services

YOUR BUSINESS WITH GRADUATE Finding and developing the right people to meet the challenges of today’s business environment isn’t easy, particularly if you’re a growing business.

Anglia Ruskin has a long-standing track record of supporting businesses across the East of England to find the right person for the job.

Whether providing access to high-calibre students and graduates, expertise within our academic staff or specialist training, we have a wide range of resources available to meet your needs.

Services include: Employment Bureau Internships Graduate Development Programme Knowledge Transfer Programmes

Get in touch to discuss how we can provide you with the right solution for your business Phone 0845 196 5878 email tom.bates@anglia.ac.uk or visit business.anglia.ac.uk

ASK THE EXPERT |

Ask the expert: Workplace Mediation – workplace disputes cost more than just money Julie Clarke is a Director of Reachable Resolution, the mediation and employment law arm of Reachable Limited, the business consultancy based in Stamford. She is an accredited Mediator and holds the CILEx Professional Diploma in Employment Law and Practice.

Q A

What is workplace mediation?

It is a structured negotiation, with the aim of resolving workplace disputes whilst maintaining the productive working relationship between an employer and employee (or between two employees) that are in dispute. The employer has its clients and its reputation to consider and will always want a quick and clean resolution, hopefully maintaining the good staff they have worked so hard to find and train. The process is entirely voluntary and this is why it is so successful. More than 90 per cent of mediated disputes are resolved within a single working day.

Q A

We already have a grievance procedure, so why would we need mediation?

Mediation shouldn’t be used instead of the grievance procedure; it should be used before the grievance procedure. Almost all claimants going to employment tribunals had been through their company’s existing grievance procedure unsuccessfully.

Essentially, however, the grievance procedure is overseen and controlled by the employer and is often not seen as sufficiently impartial by the employee. This is where an independent professional mediator adds

value (not just monetary) to the process and is often far more likely to achieve a long-term solution accepted by both parties.

Q

Ours is a small business and we’d like to keep our costs down.

Is mediation expensive?

A

Many law firms offer a very good mediation service, but the legal route is not for everybody. Some small businesses find the costs prohibitive. Mediators cost less than solicitors, who can charge over £200 per hour. A good mediator will charge a flat daily rate, starting from around £400 (and most workplace mediations are resolved within a day), or a little more if they are legally trained. Use a recognised and respected professional body, such as the PMA (the Professional Mediators’ Association) to find one. Always remember that the cost of going to court or tribunal can run into many thousands!

Q

What does employment law say about the use of a Mediator?

“It is in everyone’s interest to avoid drawn out disputes which emotionally damage workers and financially damage businesses. That’s why we are encouraging quicker, simpler and cheaper alternatives like mediation” (Jonathan Djanogly, Justice Minister 2010-2011).

An employment tribunal can increase or decrease the amount of a successful claim by 25 per cent if the ACAS Code of Practice has not been followed. They do expect all available measures to have been taken prior to a case coming before them.

Q

We don’t have workplace conflict issues at the moment, so what could a mediation service offer us?

A

That’s very good to hear, but did you know that you or your staff can be trained in mediation? It’s also good to know that if a conflict does arise, you will be prepared to deal with it quickly and prevent it from escalating to anything more serious, such as litigation. n

A

Employment law directs the use of the ACAS Code of Practice and in 2011 the Government made clear its intention to encourage the use of dispute resolution: CONNECTED SEPTEMBER 2014 | 25

| IN THE HOTSEAT

In the HOTSEAT

Elisabeth Every Mayor of Ely and councillor Encouraging businesses to flourish, footfall to increase and students to prepare for making a good impression in the working world, Mayor of Ely Lis Every explains how she is using her role to shine a spotlight on her city for the benefit of everyone.

WITH an eye-catching chain of office, and an official outfit with a ruffle and a robe for certain occasions, the Mayor of Ely captures attention.

Lis Every took up the chain of office in May, after a year as deputy mayor, when a special mayor-making ceremony was held at Ely Cathedral’s Lady Chapel. In doing so, she joined a group of mayors she jokingly refers to as the ‘chain club’. The mayors support each other in different endeavors, from civic services to important events in each other’s district.

Lis is tasked with chairing meetings of the City of Ely Council and representing the council at various events. Lis has been a City of Ely councillor for three years and

John Bridge & Helen Bosett at Ely Skills event earlier in 2014

26 | CONNECTED SEPTEMBER 2014

also serves on East Cambridgeshire District Council where she has represented the views of residents living in the Ely East ward since 2013.

It’s very much about bringing value. We are endorsing what companies and charities do.

She has a wide and varied role, and as the mayor is often invited to attend functions and events as a VIP guest, to

support businesses in the community who want to mark special occasions, and charitable events. She said that while wearing her chain of office, many people are keen to have their photograph taken with her. The chain has all the names of the past mayors on it, so it gives each bearer the sense of their place in history linked to the post.

“We try to get to every event that we can,” she explained. “It’s very much about bringing value. We are endorsing what companies and charities do and raising their profile. It’s fantastic the people that we meet. There are thousands of people in Ely doing good things. It’s also about going around talking to everybody and raising the profile of our local businesses.”

As mayor, the events can be very varied.

Lis explains: “I was recently at Ely Aquafest which is run by the two Rotary Clubs in Ely. It’s a good fun community day that raises money for charity, through a fun fare, different stalls for businesses and charity, two arenas providing entertainment, a raffle and of course the annual Raft Race.

It’s a great event – the mayor takes part in the fun and goes up and down the River Ouse in a boat!”

Lis has always had a focus on business as she was a secondary school teacher and taught business enterprise to the younger students and business and accounting to the upper end of the school before retiring in July 2013. This business emphasis continues as she chairs Ely City Centre Forum.

The forum has gathered stakeholders from East Cambridgeshire District Council,

IN THE HOTSEAT |

City of Ely Council, traders and members of The City of Ely Perspective, stakeholders from the museum, Cathedral, Chamber and town centre organisations. Lis said their goal is to increase the number of people who shop and do business in Ely, making the city the destination of choice for locals and visitors alike.

We have pride in our city and it is about working together to increase the footfall “The idea is we are trying to increase the footfall in Ely. It is about making Ely as vibrant as possible. We have an action plan to which everybody has contributed.

The initial phase is to get people to work together. We have already had a workshop and we are going to have two seminars a year.

“We are very fortunate because we have the cathedral – if the cathedral has a big event, the town benefits. We have pride in our city and it is about working together to increase the footfall and make it good for tourists – as it is a big tourist attraction – and also to attract people in a 20 mile radius to make it a place where people come to Ely first, before they head off anywhere else.”

Lis is also involved in a partnership between the school and businesses. Many Chamber members who are business people in the city are involved in a scheme

Open University Awards Ceremony at Ely Cathedral

in which sixth form students are offered a programme of mock interviews, to show the 16 and 17 year olds the type of things that employers seek in an interview for a new member of staff.

“It was interesting because some of the students already had a good CV but it was a

proper exercise, it’s about making it come alive. We want to expand the numbers so we have more businesses involved in schools, work shadowing, interviews work experience and these type of activities.”

It’s not just school students who are benefitting from business initiatives.

Within East Cambridgeshire District Council where Lis is a councillor they have an apprenticeship programme that offers financial support to small businesses that take on apprentices. “It’s about joined up thinking,” adds Lis. n

get in touch If you are an Ely business who would like request the mayor attend your next event please email Elisabeth.every@ cityofelycouncil.org.uk Ely committee and contestants from member firms at Eel Festival 2014

CONNECTED SEPTEMBER 2014 | 27

| CONNECTED MAGAzINE

Life Begins at 40 for Hegarty LLP AS part of their 40th birthday celebrations, Hegarty Solicitors is supporting its local charity of the year, Thorpe Hall Hospice.

Thorpe Hall provides exceptional care for seriously ill people as well as supporting their families. This vital resource and the incredible people who run it touch the hearts of everyone they help.

In order to show it’s support staff at Hegarty are taking on multiple challenges to reach the company’s £10,000 fundraising

target. This will contribute to the hospice’s £6 million target, which will build a new, purpose-built hospice.

Hegarty LLP are taking on multiple challenges to reach the company’s £10,000 fundraising target Challenges being undertaken include breaking personal lifelong habits such as nail biting, long distance runs in the Perkins Great Eastern Run and a second hand clothing collection with a target of collecting 40 bags.

So far a World Cup-themed dress-down day and cake sale have helped Hegarty contribute to the current total of £1336.50.

The main event of this year’s challenges is a trek up Snowdon, which is taking place on 27th September. The partners will be accompanied by 27 members of staff and

will don their walking boots to tackle the 7-hour walk.

The firm is also seeking items to contribute towards a raffle to help achieve its financial target. Donated raffle items could include vouchers or experience days for example. If you can offer a prize please contact Angela Babb on 01733 295618 or email angela. babb@hegarty.co.uk Furthermore, you can sponsor them for their amazing efforts by visiting their Virgin Money Giving page www.uk.virginmoneygiving.com/team/ Hegarty40 n

Celebrating 40 years in Peterborough After 40 years of working for clients across Cambridgeshire and beyond, we have earned our reputation for impressive service and costeffective legal advice, for businesses of every size.

‘Life begins at 40’ for Hegarty Solicitors – one of the region’s largest and most successful legal firms. Contact our Peterborough team and find out what we can do for your business, now and over the next 40 years.

48 Broadway, Peterborough PE1 1YW Tel 01733 346333 10 Ironmonger Street, Stamford PE9 1PL Tel 01780 752066

For business, for you, for life The #Lifebeginsat40Hegarty fundraising appeal – visit our website and help us raise £10,000 for Sue Ryder’s Thorpe Hall Hospice Hegarty LLP is a limited liability partnership registered in England and Wales OC316221.

Authorised and regulated by the Solicitors Regulation Authority Number 440601

28 | CONNECTED SEPTEMBER 2014

www.hegarty.co.uk

POLICY UPDATE |

Policy UPDATE Keeping you informed, representing local business

Global Network, Global Opportunities A recent British Chambers of Commerce (BCC) survey revealed that the majority of British businesses have ambitions to grow domestically, but fewer than half are planning to expand their business overseas.

Even though more than half of current exporters report that within 12 months of exporting their profits increased.

British businesses have ambitions to grow domestically Currently, the most popular export markets are Europe and Asia although the high growth markets of Japan, Kuwait, Kazakhstan and Hungary are considered to provide the greatest opportunities for growth over the next five years.

If the UK economy is to be rebalanced, more British businesses need to export – the Government’s objective is to double UK exports to £1 trillion and to increase the number of UK exporters by 100,000 by

2020. This seems a tall order as nearly half (48 per cent) of the businesses surveyed admitted to being ‘reactive’ exporters – only supplying overseas customers when they receive unsolicited orders.

The majority of businesses said the most influential factors when considering exporting are the ease of finding customers, agents and distributors. The Chamber of Commerce network in partnership with UK Trade and Investment offer British businesses practical advice and support to connect them to overseas markets.

The Chambers’ Overseas Business Network initiative (OBNi) helps UK SMEs do business in high-growth, hard to access markets by increasing the range of business-to-business support on offer and developing a host of useful contacts and practical resources in high-growth and emerging markets – to see the complete list of 41 markets visit the Chamber website: www.cambridgeshirechamber.co.uk UK businesses have a great reputation for providing world class services and the ‘Made in Britain’ brand has never been stronger for British manufacturers.

If you want to be inspired by some of

the businesses that have grown through exporting and the great products and services being exported, you should attend the third British Chambers of Commerce International Trade Conference – Global Network, Global Opportunities.

Join our Chamber group at the BCC conference The BCC’s International Trade Conference takes place in London on 9 October. It will bring together new and growing exporters from across the Chamber network and provide opportunities to get connected around the world. To check out the up to date programme visit www.bccexport.co.uk Cambridgeshire Chambers of Commerce will be making a group booking so that our members can attend the conference for just £50.00 (plus VAT) – get in touch if you would like to join our group: g.prangnell@ cambscci.co.uk. n

CONNECTED SEPTEMBER 2014 | 29

residential sales & lettings

01223 403330

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LEP FOCUS |

LEP FOCUS

Keeping you informed and up to date

It’s time to Get Exporting THE Greater Cambridge Greater Peterborough Enterprise Partnership (LEP) has launched a new campaign to encourage businesses to Get Exporting.

THE Greater Cambridge Greater Peterborough exporting has historically had a reputation Enterprise Partnership (LEP) has launched a for being difficult to develop and build, there new campaign to encourage businesses to are services available and Get Exporting will Get Exporting. gather together this support and guidance, Officially launched by Lord Livingston at alongside inspiring case studies and events, Masteroast’s HQ in Peterborough, the Get to help more of our local businesses to Exporting campaign has been developed Get Exporting. to provide exporting guidance, support, “Both Masteroast and Redring Xpelair inspiration and advice to local businesses are shining examples of how exporting can who want to grow. deliver major business growth within our In a recent ONS survey, 85% of companies local area. We hope that they will serve as said that exporting led to a ‘level of growth an inspiration for other companies thinking not otherwise possible’, which is why about exporting their goods and services, the LEP is keen to open up a world motivating them to take that first of opportunities to more step towards exporting.” local businesses.

Trade and Investment Minister 85% of companies As Minister of State for Lord Livingston said: “There is said that exporting Trade and Investment, a huge appetite for ‘Made in led to a ‘level of growth Lord Livingston took the Britain’ products and services not otherwise possible’ opportunity to meet with overseas, so I welcome GCGP local businesses to find out LEP’s ‘Get Exporting’ campaign more about their experiences of and look forward to working with exporting, and also got a glimpse them to get more firms winning into life at two thriving businesses overseas business. in Peterborough.

“We know that companies that export grow The first stop of the day was Masteroast, faster and are more competitive than those where Lord Livingston sampled some of the that don’t. Our UKTI and UKEF Trade Advisers coffee that the team roast and blend onsite before selling to retailers across the globe.

Over a coffee, Lord Livingston heard about the exporting experience of over ten different local businesses, before officially launching Get Exporting.

Lord Livingston then moved on to visit Redring Xplelair’s HQ and manufacturing site, where a VIP launch was held to celebrate a £10m investment in state-of-the-art production facilities.

Grahame Nix, Chief Executive of the LEP explains: “Helping businesses to grow is a key priority for the LEP, and we know that exporting can provide a significant boost Lord Livingston launches Get Exporting at Masteroast to companies who want to grow. Whilst

have years of business experience and can give businesses of any size advice and support along their exporting journey.”

You can find out more about the Get Exporting campaign by visiting get-exporting.co.uk n

Fenland Grants Fair 8am until 10.30am on 23rd September 2014 Find out more about the wide variety of grants and free support available at the Fenland Grants Fair.

This free to attend event has been organised by the Greater Cambridge Greater Peterborough Enterprise Partnership (LEP).

Pre-book your place and register for funding alerts at fenland.eventbrite. co.uk or simply turn up on the day.

CONNECTED SEPTEMBER 2014 | 31

SMART MONEY FOR BRIGHT BUSINESSES Our ÂŁ5.24 million scheme is now open to SMEs and start-ups within or serving the medical technology, assisted living and telehealth sectors.

See if you qualify for a package of free support and even a cash grant to take your business idea further, faster.

Just call us on: 0845 196 4205 Find out more at: medtechcampus.com Delivered across the East of England by:

CHAMBER CHARITY OF THE YEAR |

Chamber Charity of the Year Peterborough 900 Thank you to our Corporate Partners WE would like to thank all those who have so far contributed to the Peterborough 900 Campaign, including all those listed below who have joined our Corporate Partners scheme.

Advanced Security Consulting Ltd • Anglia Regional Co-operative Society Ltd • Anglian Water Services Limited • Art in the Heart • Baileys Event Catering • Barclays Bank • Barker Storey Matthews • BGL Group Ltd • Buckles Solicitors LLP • Bulley Davey • Diligenta Ltd • Easylife IT • ESP Ltd • Greenwoods Solicitors • Handelsbanken • Hawkshead Wines • Healing Yoga • Hegarty LLP • Hewitsons • Hunt & Coombs Solicitors LLP • Jan Macaig Architects • Krystal Klene Ltd • LDA Design • MacIntyre Hudson • Marriott Hotel • Masteroast Coffee Co. Limited • Mike Greene Consulting • Moore Stephens • Moore Stephens Financial Services • O & H Properties Ltd • Oakham Ales • PDG Architects Ltd • Peterborough Printing Services Ltd • Peterborough School • Pickupaproperty Ltd • Premier Kitchens • Rawlinsons • River Design and Print Ltd (E Print) • Royal HaskoningDHV • Roythorne Solicitors • Saffery Champness • Santander Corporate • Select Coffee Services • Service-AV.co.uk • Smiths Gore • Steve Allen Entertainment • Talkspace • Tesam Distribution Ltd • The Fenland Roaster • The Heys Group Ltd • The Park Inn • Travelex plc • Vartan & Son • Walters Ltd • Whitworth Holdings Ltd • WLP n

Contact us James Dyer: Peterborough 900 Campaign Manager Rachael Clarke: Senior Development Manager Contact us: 01733 355315 campaign@peterborough-cathedral.org.uk Visit: www.peterborough900.org.uk n

We’ve got the builders in!

WORK on creating a level and more welcoming entrance to Peterborough Cathedral began in August. This is the first phase of the major heritage and education project for which a £2.4 million Heritage Lottery grant has been awarded to the Cathedral. In due course new interpretation materials, to explain the Cathedral’s faith and history to visitors, will be installed and two buildings in the Cathedral Precincts will be conserved and refurbished to create a Heritage and Education Centre. n

Work in progress at the Cathedral entrance

Calendar could be a gift!

WITH the help of Corporate Partners, PPS Print, the Cathedral has published a calendar featuring high quality photographs of this historic building. The calendar can be customised with company logos and contact details so that it can be used as a Christmas gift for clients. The proceeds from sales go towards the Peterborough 900 Campaign. For details contact PPS print on 01733 349881. n

Spotlight on history THE beautiful ceiling in the Apse Chapel at the east end of the Cathedral was designed by George Gilbert Scott. It replaced the original ceiling which had been damaged by Oliver Cromwell’s soldiers during the English Civil War. The design is based on a description of the original design. n

CONNECTED SEPTEMBER 2014 | 33

| SPECIAL REPORT

Report from Ian MacKellar

Don’t panic, Captain of industry – At least not yet! Ian Mackellar reports on the ECJ judgement A European Court of Justice (ECJ) judgment in May ruled that employees are entitled to have contractual commission payments that they would otherwise have earned accounted for in their holiday pay, even when they haven’t sold anything (by virtue of not having been at work). The court argued that failure to include such an incentive would discourage employees from going on holiday. This is complicated, but don’t go away yet – it could be important.

The starting point is the European Working Time Directive of 1993, which was implemented into UK law by the Working Time Regulations 1998 and stipulated four weeks’ mandatory paid holiday for workers.

(The law has since changed in the UK so that workers are now entitled to 28 days’ paid leave a year, which includes statutory holidays.) But the provisional ECJ ruling applies only to the four weeks laid down in the original directive and not to the additional 1.6 weeks a year required

by UK domestic law. You can see where this is going!

34 | CONNECTED SEPTEMBER 2014

Also, UK law uses a 12-week reference period to determine the calculation on holiday pay for employees with significant elements of non-contractual earnings,

The ruling would increase annual staffing costs including commission and overtime – the latter the subject of a separate ECJ judgment.

The European Court says that should be 12 months. Not only does that significantly change the dynamics of calculation, but companies could potentially face claims for back pay to 1998 if employees can show that there has been a chain of unlawful deductions.

Further, employees and ex-employees may attempt to recover back pay by bringing a breach-of-contract claim, although the limitation period is six years in the UK civil

courts, says Claire Berry, employment law expert with Leeds Day solicitors. But even that could be a business-busting liability for firms that rely heavily on employees remunerated in that way.

What’s more, companies could face additional bills from HMRC for unpaid income tax and NICs, although it would be extraordinary if the Revenue tried to impose late-payment penalties in the circumstances.

The latest judgment stems from a request for clarification from the ECJ by an Employment Tribunal in Leicester that was considering a claim brought by an employee of British Gas who was aggrieved that sales commission was not taken into account in setting holiday pay. It will now be for the Tribunal to identify how that ruling should be made to fit with UK employment law.

Whatever is decided, any final decision may take some time if there are further appeals or another referral to the ECJ, so don’t expect the final outcome this side of Christmas 2020. In any case, sovereign European governments have the right to

SPECIAL REPORT |

tell the Court that it has failed to consider national custom and practice and that it ought to go back to the top of the ladder or the bottom of the snake, depending on where you are starting from.

What Vince Cable’s department says is this (though BIS declined to comment on this individual ruling): “The Government wants to get the right balance between the needs of employers and employees and does not believe voluntary overtime should be included in holiday pay or that large backdated claims should be allowed.

“We understand the deep concern felt by many employers and will be intervening in the Employment Appeal Tribunal cases to make our views clear. It is unnecessary and inappropriate for the EU to lay down rules on points of such detail.”

But Claire Berry insists that the ruling would increase annual staffing costs and companies could also face claims in relation to previously-underpaid holiday pay.

“Until any final decision is made the majority of companies are taking a ‘wait and see’ approach, it is unclear how – if at all – holiday pay calculations will have to change.

“However, it would be wise for companies to undertake an audit of their current arrangements at this stage, in particular to establish any potential financial exposure.

“The issue of back-pay has led to

speculation that some employers may be forced out of business if settlements cannot be achieved. Others may have to restructure the way they work, so employers need to assess what their exposure could be,” she added.

“Nonetheless, the legal process has a long way to go yet, so we just need to sit tight for the time being to see what the Employment Tribunal and Employment Appeals Tribunal decide and where the legal process takes us from there.” n

CONNECTED SEPTEMBER 2014 | 35

| NEW CHAMBER MEMBERS

NEW Members

A warm welcome to our new Chamber members

NEW MEMBERS

KomPear

3aaa – Aspire Achieve Advance

THIS MONTH

www.kompear.com

www.3aaa.co.uk

KomPear is a new online lead generation company that has been launched from a Cambridge base. www.kompear.com allows business users to compare quotes for commercial cleaning services from approved and vetted cleaning contractors across the UK. The service is free to users and enables businesses to save time, money and stress when sourcing professional and trusted providers.

As Cambridge becomes a booming economy with its diverse technology, 3aaa has recognised and embraced this with its ethos and opened up a brand new academy in the Centre of Cambridge. 3aaa is committed to the young people of the region and aims to ensure young people meet this technological age through IT and Social Media apprenticeship skills programmes delivered through their skilled and experienced team.

Winning Behaviours Ltd

JLT Specialty Ltd

www.winningbehaviours.com

www.jltgroup.com

The WINNING Behaviours® is a groundbreaking leadership development tool, devised following 10 years of research.

It works on the principle that there’s a purpose to leadership and that there’s a performance outcome to it which can be measured accurately. Leaders are provided with a personalised report which will form the basis of a leadership development programme.

JLT Specialty is a global risk and insurance adviser. They centre everything they do on the client with a proposition based on deep knowledge, tailored advice and service excellence.

By using intelligence, imagination and insight, they provide expert advice and robust, often unique solutions via their network of international offices in over 135 countries.

3aaa Cambridge Academy Cambridge Academic Performance Eastern Leadership Centre Foster Renewable Energies Ltd Garrington General & Medical Healthcare Greater Peterborough University Technical College JLT Speciality Ltd Konica Minolta Business Solutions (UK) Ltd Red Rock Translations Robinsons Motor Group Ltd Sookio Ltd The Stamford Wine Company Type&Test Ltd

The Jockey Club www.jockeyclubrooms.co.uk The Jockey Club Estates is the property arm of the largest commercial group in horseracing – The Jockey Club. They maintain three world class racehorse training ground facilities in Epsom, Lambourn and Newmarket and their headquarters reside in The Jockey Club Rooms in Newmarket. The Jockey Club Rooms are a private Members’ club, housing an unparalleled collection of racing memorabilia in their fine rooms. The Club hosts a limited number of Open House Events, inviting nonmembers to enjoy luxury hospitality and learn about the illustrious history of the Jockey Club.

The Club can host weddings and corporate events subject to availability.

36 | CONNECTED SEPTEMBER 2014

CONNECTED MAGAzINE |

Would you like to become a Chamber member?

Get in touch today and find out the many benefits. tel: 01223 237414 email: enquiries@cambscci.co.uk

Halcyon Offices www.halcyonoffices.com Spacious offices in Huntingdon on flexible terms in this sympathetically converted 18th Century townhouse.

Two–10 desk spaces all furnished to an exceptional standard. Includes free meeting room use, 24/7 secure access and offers high delivery telecommunications.

On-site, professional reception service answers incoming telephone calls in your company name. One minute walk to town centre with excellent road/ rail links.

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www.cambridgeshirechamber.co.uk CONNECTED SEPTEMBER 2014 | 37

| INTERNATIONAL FOCUS

International FOCUS Helping to support international trade

Chamber members well-qualified to grow their business overseas A group of Chamber members have been amongst the first in the UK to complete the nationally-accredited Foundation Award in International Trade.

Stacey Garner from International Flavours & Fragrances in Haverhill was one of six delegates to recently complete the new qualification at the Chambers’ Cambridge office and was presented with her certificate at the Cambridgeshire Export Club.

Course tutor Margaret Chadwick said: “It has been both a privilege and a pleasure to encourage delegates on their journey through the material and to see them emerge with greater understanding and knowledge. I am certain that the skills learnt will assist them in their chosen career paths.” n

Stacey Garner with Paul Wrighting from the BCC, John Bridge and Margaret Chadwick

First ever British Chamber of Commerce launches in Myanmar The UK has become the first country to launch a completely new, locally registered Chamber of Commerce in Myanmar. The role of the Chamber is to promote, foster, support and represent UK business interests in Myanmar – directly helping British firms identify market opportunities and providing them with a first port of call when looking to trade in that particular market.

This is part of the wider Overseas Business Networks Initiative (OBNi) – an ongoing partnership between the British Chambers of Commerce, UK Trade and Investment and the Foreign and Commonwealth Office. The aim is to transform the support available for British SMEs looking to do business in high-growth, hard-to-access global markets. n

Business opportunities in Vietnam A list of 127 national projects calling for foreign investment by 2020 has been received from the Embassy of Vietnam.

The areas include traffic, energy, urban infrastructure, industrial park, education, pharmaceutical and health care, culture, sports and tourism and many other projects in agriculture, forestry, fishery and production services.

If you would be interested in receiving the list of national projects, please email f.tester@cambscci.co.uk or telephone Fiona on 01223 209803. n

38 | CONNECTED SEPTEMBER 2014

Global Network, Global Opportunities BCC International Trade Conference DATE Thursday 9 October LOCATION The Brewery, 52 Chiswell Street, London, EC1Y 4SD The British Chambers of Commerce International Trade Conference 2014 – Global Network, Global Opportunities – will bring together new and growing exporters, policymakers and business leaders, to meet our UK and overseas network and get connected to opportunities around the world.

Agenda: 10.00am Welcome form Dr Adam Marshall, Executive Director, BCC 10.15am Meeting the UK Export Challenge 11.50am Born Global – Entrepreneurship in the Digital Age 1.30pm B uilding a Global Business 3.30pm Britain in the Global Export Race 5.00pm E vening Reception You can attend the conference as part of the Chamber group for £50.00 (plus VAT) per person. Contact Gill Prangnell at g.prangnell@cambscci.co.uk to register your place. Visit www. bccexport.co.uk for full agenda details and speaker profiles. n

SECTOR FOCUS |

Sector Focus

Updates from Chambers Sector Groups

For any feedback, general information regarding the Sector Groups, or to contribute, please get in touch with Helen Bosett. tel: 01223 209815 email: h.bosett@cambscci.co.uk

COMMUNICATIONS

Four questions are the answer to better business writing Says Communications Sector member Kaye Coleman-Rooney. And the place to start is at the end.

Your time is valuable. Your readers always have better things to do.

Do yourselves both a favour: get clear in your own head exactly what action you want your customer or colleague to take as a direct result of what you’re writing.

Otherwise, what’s the point?

Q A

What’s the call to action?

Come to this meeting. Don’t miss this deadline. Try our free offer. Like us.

Visit our website. Buy. A command isn’t enough. An effective call to action goes further. It offers real value to your business and your reader.

Q A

What’s in it for me?

Q

hat’s the minimum your reader W needs to know to take action, preferably immediately?

My call to action is - Try my tips!

Reasonably enough, you want to know why you should bother. Do these benefits appeal? Improve productivity and boost conversion rates – try my tips!

A

In writing, as in life, people say too much or not enough. Tip the balance in favour of your call to action and assume that all readers would much rather be watching Game of Thrones.

CONSTRUCTION

Q A

ow do you grab attention H in the first place?

First thoughts are rarely best. Invest a few extra minutes in a first line that surprises, intrigues, challenges or involves. Add a headline to catch eyes and imagination. That’s a whole new article.

It’s on the Chamber website. Log in and learn how. n “I’d rather be watching Game of Thrones”

INTERNATIONAL

Insight into occupiers property

35% of all British exports go to six European countries!

Simon Parsons BSc (Hons) MRICS, founder of Parsons Estate Consultancy, is delighted to be sharing practical advice and recommendations on how to assist companies, of all sizes, on the opportunity of reviewing their property at the forthcoming Peterborough Construction Networking lunch on Friday 19 September.

The lunchtime event, sponsored by Parsons Estate Consultancy, will bring together a significant number of construction professionals and experts from the area. Simon will provide insightful knowledge and discuss, using a recently completed acquisition involving a multi-million pound investment. Through an excellent working partnership with the client, Parsons Estate Consultancy took a speculative idea to venture into new markets from inception to delivery. Talking through the various phases from the initial search and challenges along the way to the final negotiation stages, Simon will address common themes faced by occupiers. n

Remember BENELUX? Add GAS (Germany, Austria and Switzerland) and you have the hard core of successful European countries still with strong, vibrant economies which take 35 per cent of our total exports. They also have a common business culture similar to our own and are collectively known as The Germanic Group (Yes - including England).

On Wednesday 19 November the Chambers’ International Sector will take you on a tour of Germanic Europe. The key note address will be delivered by Ben De Smit of the Belgium Embassy who will present the benefits of a strategy approaching the Germanic group as an entity. Ben will be supported by experts on Holland and Germany plus a culture/language specialist who will address the common approach to business and interpersonal relationships. n Sponsored by:

CONNECTED SEPTEMBER 2014 | 39

| SECTOR FOCUS BUSINESS WOMEN

Meet Kate!

This month we introduce you to Kate Drewitt from Anglia Ruskin University (ARU) If you would like to feature here, contact Helen Bosett, Sector Co-ordinator, h.bosett@cambscci.co.uk

Q A

Q A

What do you do in business?

3. Be ambitious: don’t limit yourself before you start.

I am the short course and CPD manager for ARU. I organise training for business people and professionals who need to keep their skills and knowledge up to date. Currently, I’m running a new graduate trainee scheme for new employees in regional small and medium sized businesses.

Q A

What are your top three tips for running or working in a business?

Q A

1. Network: challenge yourself with different sectors, make friends not just clients

2. Invest in training yourself: it can make you more innovative and more resilient as well as building your confidence.

What do you do to unwind?

I do Tai Chi – a great combination of exercise without pain and distress.

I used to work in theatre so I still love to go to anything live – theatre or music.

What’s your favourite book and why?

y favourite book is Isabelle Allende’s M House of Spirits: a wonderful combination of a family saga, fantasy fiction and politics – an epic and compelling story about the history of Chile.

Vice-Chair retires The Business Women’s committee said a sorry farewell to its Vice Chair Sue Wojtowicz at its recent meeting. Sue has been in this role for the past eight years and retired from Hampton College at the end of August.

Speaking of her departure Helen Bosett, Sector Co-ordinator, said: “We have valued Sue’s commitment to this Group bringing some good ideas to the table and encouraged the planning of the Women in Management workshops and more recently the Brainstorming Sessions – Storm in a Teacup. We wish her all the best in her retirement.”

Sue was also a committee member of the Learning and Skills Sector and helped to develop the Schools Membership package. n

Kate Drewitt

Q A

What value do you get from being a Chamber member? e are working with the Chamber W on a number of projects but particularly to support new training programmes to benefit members.

I’ve only been working in Cambridge for the last couple of years so it’s been a good way to meet people working in the area and I have found the Business Women’s Sector particularly valuable. n

Women in Management workshops set to return

Delegates at a previous workshop

Sara Collins, Sector Chair, with Sue Wojtowicz and Helen Bosett

40 | CONNECTED SEPTEMBER 2014

If you attended the first series of Women in Management workshops you will be pleased to know that we have a follow up series planned for the Autumn.

The same four training divas have teamed up to develop a second series which will look at maximising the potential of your team, influencing skills and presentation skills.

Further details will follow.

If you missed the first series we are considering repeating this early 2015, so do get in touch and register your interest. n

SECTOR FOCUS | SOCIAL ENTERPRISE AND CHARITIES

HR & RECRUITMENT

10 year old Charity SORP is finally updated

Employment Tribunal fees –

After a considerable consultation period the Statement of Recommended Practice (SORP) for Charities 2005, which provided guidance to Charities on how to apply UK accounting standards, has been replaced with TWO new Charity SORPS with effect from 1 January 2015.

The FRS102 SORP is for medium and large entities and the FRSSE SORP will be used by small entities as defined by the Companies Act 2006.

Both versions have been split up in to ‘easy to read’ modules, with the key message being transparency and even more emphasis on impact reporting.

katharine Holliday from Buckles Solicitors answers....

From the outset of its time in government the Coalition has wanted to reduce costs and red tape for employers. One issue that it has sought to address is the number of spurious employment tribunal claims brought against businesses by disgruntled employees and ex-employees.

With that background, as well as wanting to reduce the cost to the Treasury of running the tribunal system, on 31 July 2013 fees were introduced in employment tribunals for the very first time.

Since that date, claimants have in most cases had to pay £250 to issue their claims and a further £950 once the claim has been listed for hearing.

The impact of this? The number of tribunal claims issued since 31 July last year has fallen by up to 79 per cent. In the short term this can well be seen as good news for employers who are facing fewer claims than ever. In the long term though, it may turn out to be far less positive for businesses who let good employment practices slip and allow themselves to get into bad habits in the face of a reduced risk of litigation. A poorly treated workforce can be very bad news indeed for business. n

Key points for those preparing the financial statements of charities are: • Holiday pay should be accrued for FRS102 only • If possible, income from donated goods should be valued • The definition of heritage assets has changed • Any grants to institutions must be disclosed

good news for businesses?

• Related parties now include employees • The Trustees Report must be very clear about reserves policies • Governance Costs have been removed from the SoFA and ‘voluntary income’ will now be shown as ‘income from donations and legacies’.

If you need more assistance there are some useful help sheets at www.charitysorp.org or you can call Toni Hunter at George Hay on 01480 426500. n

ICT

Innovation bridges gaps for business Product innovation is driving industry change as accounting software giants Sage look to adopt advances in cloud-based technology and bridge a significant gap for SME businesses.

Traditionally, businesses who operate using a smaller accounting software package like Sage 50 have notoriously found the transition financially and functionally unviable when the need arises to upgrade to Sage 200 or similar.

Fortunately for SME businesses, the introduction of Sage 200 Online delivers the solution, according to Kamarin Computers Managing Director Neil Bedford: “Sage 200 Online is perfect for larger SME’s. There’s no requirement to invest outright in an extensive IT infrastructure, instead customising the package required and paying monthly with the option to alter the plan as the business grows.

“The Online version provides the same features and is available on mobile devices, giving users access on the road, increasing productivity and reducing the effects of absences”.

For more details visit kamarincomputers.co.uk n

CONNECTED SEPTEMBER 2014 | 41

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FOR MORE INFORMATION CONTACT: KAREN DAWSON 01223 209808 k.dawson@cambscci.co.uk #CamB2B cambridgeshirechamber.co.uk

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01733 306777 alanboswell.com Alan Boswell Insurance Advisers Ltd is an appointed representative of Alan Boswell Insurance Brokers Ltd which is authorised and regulated by the Financial Conduct Authority.