CONNECTED magazine February 2013

FEBRUARY 2013

DRIVING BUSINESS CONFIDENCE

CAMBRIDGESHIRECHAMBER.CO.UK

32 PAGES OF YOUR BUSINESS NEWS AND STORIES

PLUS

HOW WILL CHANGES TO CHILD BENEFIT AFFECT HIGH EARNERS? CUSTOMER SERVICE TIPS FROM THE PROS

K, O O L !

NEW IDEAS HE T H FRES IN LINE WBEITRHS OF ED ING AR AM MOV ITISH CH E’RE GE 13 BR RCE, W IN 2O TH ME O C M R GROW EYOND B O F AND

SECTORS IN THE SPOTLIGHT LOCAL INDUSTRY FIGURES SHARE INSIGHT FOR 2013

THE OFFICIAL MONTHLY MAGAZINE

Flying the flag for 20 years HUNTINGDONSHIRE FOCUS: A LOOK BACK AT TWO DECADES OF GROWTH AND INNOVATION WITH DISPLAY SIGNAGE COMPANY BORNEY UK

Brighton

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Abbots Ripton

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Alconbury Village

Little Stukeley A14

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10

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Great Stukeley

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Proposed new station and Busway connection

ST RE

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A141 Huntingdon Racecourse

The Busway Huntingdon B1514

A14

Great Ouse

A14 Brampton

B1514 A14

Alconbury Weald Enterprise Campus offers 150 hectares of business space set within a high quality, low carbon development of homes, greenspace and community facilities.

From winter 2013 the Incubator will offer flexible space for start up and small businesses from 250 sq ft to 2,500 sq ft. To see how you can join our community, call 01480 413141 or email abrading@savills.com

alconbury-weald.co.uk

CONTENTS |

Inside this issue 6

5

6-9

Chief Executive’s Comment Huntingdonshire Chamber News

10 Fenland Chamber News

11

Ely Chamber News

13

Charity of the Year

14-15 Peterborough Chamber News

10

15 17

20 30

28-29

16-18

Cambridge & South Cambs Chamber News

Cambridgeshire Chamber News

19

20-21

Out & About

22

Chamber unveils new look!

23

Ask the Expert

24-25

New Members

26

Policy Update

27

Chamber Updates

28-29

30

Taxation Focus

31

Customer Service Focus

32-33

Events

35-37

Sector Updates

38

2013 Predictions for Industry

Directory

CONNECTED FEBRUARY 2013 | 3

| EDITOR’S COMMENT

DRIVING BUSINESS CONFIDENCE

Welcome

Chief Executive John Bridge OBE Editor Sadie Parr Creative Director Jillian Boys

It’s been a hectic but very exciting start to 2013 with the Chamber busy preparing for the launch of our new brand.

Not only did our magazine go through a dramatic change towards the end of 2012, it has now been updated to reflect the colour changes and branding we have adopted in line with the British Chambers of Commerce.

All our stationery, website and banners have also been updated and we are very grateful to our members who worked with us to ensure we were ready for our launch on Friday 25 January.

This edition of CONNECTED sees some new features and we thank the Chambers’ Communications Sector members for their time and input into researching and writing these articles for us. We will be preparing a schedule for forthcoming editions so if you are an expert in a particular field and would be willing to take some time to provide informative articles for the magazine please let me know and we can send our article guidelines across to you.

Please email me direct at s.parr@cambscci.co.uk

Publisher Method methodcreative.co.uk Ebenezer House, Rooks Street, Cottenham, Cambridge CB24 8QZ 01954 253060

Print Cambridge Printers cambridgeprinters.co.uk

Disclaimer Views expressed in CONNECTED are not necessarily those of Cambridgeshire Chambers of Commerce. Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/or omissions. The editor reserves the right to make amendments without notification.

Membership For more details on the benefits and services available with Chamber membership, contact Peter Watts, Membership Development Officer, on 07545 697799 or Bren Coleman on 01223 209811.

Cambridge Office Enterprise House, The Vision Park, Histon, Cambridge CB24 9ZR. Tel 01223 237414 Fax 01223 237405 Peterborough Office 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough PE2 6FT. Tel 01733 370809 Fax 01733 237437

Do you follow us on Twitter?

Sadie Parr Editor, CONNECTED

We regularly tweet Chamber news; follow us at @CambsChamber to be kept up to date with all the latest news.

Advertise in CONNECTED and reach more than 3000 potential customers every month!

Contact Lorna Hopkins on 01954 253060 or email connected@methodcreative.co.uk

Contributing this month...

Alison Taylor

Philip Walding

Nick Siragher

Conscious Communications

Moore Stephens

Shopper Anonymous

A PR expert with a sound understanding of the local market and an ethical approach to business.

Accountancy firm partner who understands the challenges faced by growing businesses and start-ups.

Regional director for a national franchise operation with a keen eye for detail and great customer service.

Our editorial panel: We would also like to thank the other members of the Chamber Communications Sector group who will be responsible for shaping the key topics every month and researching these features to better serve the Chamber members in the pages of CONNECTED.

4 | CONNECTED FEBRUARY 2013

Prices start from as little as £75

ENABLING ECONOMIC SUCCESS Email enquiries@cambscci.co.uk www.cambridgeshirechamber.co.uk @CambsChamber

Cambridgeshire Chambers of Commerce

Cambridgeshire Chambers of Commerce

CHIEF EXECUTIVE’S COMMENT |

Driving Business

Confidence WITH financial pressures continuing to dominate the efforts of the public sector, there is a growing acceptance that we all need to find new ways of working together on every conceivable level to give everyone the best possible chance of achieving their key goals and objectives. There appears, to me at least, to be an increasing shift towards pulling together the resources of both the private and public sectors so that they can be used collectively for the greatest benefit and to build the confidence upon which we all know growth depends.

Last year Lord Heseltine’s report ‘No stone unturned in pursuit of growth’ highlighted the pivotal role that he believes Chambers have to play in providing a strong and stable business support infrastructure for the future. His report recognised that many of the qualities and key resources already available from the Chamber Network could put them ‘at the heart of a local, business-led support infrastructure’.

As we ourselves know, these resources have, for a long time, been driving members to work together, generating confidence in the economy and creating successful working partnerships both locally, regionally, nationally and internationally that are enabling new opportunities to be established.

And that’s where Chambers draw their strength, from their unique ability to combine the influential power of the wider Chamber Network upon key decision makers with an excellent benefits package that allows members to save money and generate business locally while knowing that they are a part of something much bigger.

With so much excellent work currently ongoing both internally at the Chamber and in collaboration with our partners, we feel that now is the ideal time to align our branding to that of the British Chambers of Commerce, the national organisation to which we and 54 other Chambers are accredited. Our new branding demonstrates not only our commitment to the wider Chamber Network but reinforces the power of membership. It also reinforces the role that our members can, and do, play in influencing key decision makers and driving business confidence not just in our immediate local economy but on a much larger scale. Like many businesses, we acknowledge one of our greatest strengths lies in the strength of the network around us, and the wider Chamber Network is one that we are proud to be a part of.

We look forward to playing an integral role in 2013 to really positively develop business confidence and support our members in becoming real economic development champions.

With best wishes to you all.

John Bridge OBE Chief Executive, Cambridgeshire Chambers of Commerce

We acknowledge one of our greatest strengths lies in the strength of the network around us

Cambridge & South Cambs Chamber of Commerce

Ely Chamber of Commerce

Fenland Chamber of Commerce

Huntingdonshire Chamber of Commerce

Peterborough Chamber of Commerce

CONNECTED FEBRUARY 2013 | 5

| HUNTINGDONSHIRE CHAMBER NEWS

Huntingdonshire Chamber NEWS A round-up of news and events from Huntingdonshire

Two become four as company reaches 20-year milestone Feature by Sadie Parr

2013 celebrates the twentieth birthday of Borney UK and the merger of Your Sign Company into the Borney UK Group.

The company has gone from strength to strength since it was established in 1993 by Directors Richard Beary and Andre Severs. The appointment of Carli Beary as Brand and Marketing Director and Nick Dowell as Signage Director strengthens the management team and highlights their ambitions to continue growing and expanding over the next 20 years.

Your Sign Company was owned by Borney UK but merging the two has allowed them to become a complete sign manufacturing company.

All their products, from hand-sewn flags to building wraps, are all manufactured in-house. Whether vehicle graphics for company vans, exhibition banners or screen printed flags, Borney UK provides it all.

When the recession hit in 2009 Borney UK took a gamble and moved to new premises in Windover Court, Huntingdon, investing heavily in new machinery including a dedicated vehicle wrapping bay allowing for more in-house production. Further investment now allows them to house the largest vehicle wrapping drive-through in East Anglia. Richard explains, “By merging our two companies and investing heavily in property and staff we’re taking another gamble in this economic climate but we’re positive it is a gamble worth taking.”

The developments build on the achievements of 2012 – Borney UK was a finalist in two categories at the Hunts Post Business Awards and East of England Business Champions, which covers seven counties. Andre is also upbeat: “To have reached such an epic milestone is a great feeling. With Carli and Nick at the helm, the next chapter looks just as exciting,” he says. n

Photo: The Hunts Post

Investing heavily is a gamble worth taking

The four directors of the recently merged companies are growing strong together from their Huntingdon base

DATE FOR THE DIARY

20-YEAR CELEBRATION EVENT

6 | CONNECTED FEBRUARY 2013

On Thursday 7 February Borney is hosting an event to celebrate its 20-year anniversary.

John Bridge OBE, Chief Executive of Cambridgeshire Chambers of Commerce, will make a presentation and toast the milestone.

There will be an opportunity for a factory tour before celebrating with a glass of Champagne, canapés and birthday cake.

For further details or to express interest in attending, please contact Carli at carli.beary@borneyuk.co.uk

HUNTINGDONSHIRE CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

St Neots Town Team Partners IN March 2012 St Neots applied to become one of the Mary Portas Town Teams to win up to £100,000 to spend on town centre improvement projects. Although not chosen as one of the 24 towns, St Neots still received £10,000 to kick start small scale projects, thanks to the support of MP Jonathan Djanogly.

Some ideas for projects in St Neots include making best use of the river frontage, developing a night time economy, making better use of the Market Square and improving shop facades.

Representatives are invited from different town centre user groups to decide on the most suitable improvements. The initial meeting in February 2013 aims to nurture steering groups to develop ideas into projects.

If you are a local business or member of the community with a vested interest in St Neots and would like to be involved in this exciting project then please get in touch with Katie Williams, Town Centre Manager for more information. Email ASAP katie.williams@stneots-tc.gov.uk n

IN BRIEF February 2013 Beacon appoints Business Support Manager Mark Graddage switches roles with wealth management firm Beacon and is now Business Support Manager.

Tony Larkins, Beacon’s Managing Director says, “Mark has grown his reputation within the local business community. This new role will allow him to help build Beacon’s reputation for placing their clients and their needs, at the centre of the business, whilst continuing to expand his network.”

Top Safety Accreditation for ISSI

St Neots town has secured £10,000 funding to help kick-start small scale projects

Partner appointment ENSORS Chartered Accountants strengthens its team with the promotion of James Francis, Corporate Services Director

James Francis, Danny Clifford and Jan McLean

based in the Huntingdon office, who has accepted an invitation to become a partner at the firm.

James joined the well-respected Huntingdon based Business Advisory and Corporate team in January 2011. He qualified as a Chartered Accountant in 2004. James has spent his entire working life supporting businesses throughout the eastern region.

Danny Clifford, Managing Partner, said “We welcome James as a partner and look forward to working with him to take the business forward. He is highly respected within the East Anglia region by clients and colleagues alike.” n

Local business ISSI has been awarded accreditation from Safecontractor for its commitment to achieving excellence in health and safety.

Employing 14 people, ISSI specialises high quality structured cabling networks to the private and public sector, from the initial network design right through to completion. With a £2m annual turnover, clients include the MoD. “This shows our continued commitment to high standards while providing a professional and trusted service,” says Gary Taylor, MD.

LIVING SPORT appoints new Directors LIVING SPORT has named five new Directors including Ben Sedgemore CEO at the Corporate Games World HQ in Peterborough, executive coach Simon Jones and former Cambridgeshire County Cricketer and Peterborough Rugby Captain Chris Jones. They are joined by Lauren Keeler from the Academy for Active Learning and Andrew Gedge of the College of West Anglia, who has operational responsibility for the Cambridgeshire Horse Sport Academy at Milton and is currently Chair of British Colleges Sport, East.

CONNECTED FEBRUARY 2013 | 7

| HUNTINGDONSHIRE CHAMBER NEWS

Huntingdonshire Chamber NEWS A round-up of news and events from Huntingdonshire

Huntingdon Gymnastics Club secures £50,000 THE Huntingdon Gymnastics Club has secured Olympics legacy funding from Sport England’s Inspired Facilities Fund.

The Inspired Facilities Fund is part of the £150m Places, People, Play legacy programme that is bringing the magic of the home Olympics and Paralympics into communities across the country. Every sports facility that receives funding will carry the London 2012 Inspire Mark – celebrating the link to the Games.

Huntingdon Gymnastics Club will receive £49,150 of National Lottery funding to upgrade the facilities at the gym which has helped thousands of local young people get into sport since it opened its doors over 25 years ago. The improvements include full refurbishment of toilets and changing rooms, improvements to heating, installation of double glazing and installation of lockers and showers.

Sport England’s Chair Richard Lewis said:

“This National Lottery investment will create a lasting sporting legacy for Huntingdon.

It shows we are offering the legacy that people want for their community and the London 2012 Olympics and Paralympics Games are the reason for these sports facilities being able to be improved.

Club Chairman, Tracy Crosland, said:

Sheer guts and determination from young, aspiring talent Jake Jarman

New assignment for Media Imaging Solutions ALAN Bennett of Media Imaging Solutions was recently commissioned to take on quite a different assignment to his usual work.

Omni Security Services Limited in Huntingdon has trained a dozen guard dogs to be used by their dog handlers with clients across the UK. Alan was asked to capture individual dog portraits for the company.

“Not something that I get to do very often, but I knew that I could produce something quite special for Omni Security,” said Alan. “On the shoot day, the weather was great and the dogs reasonably well behaved. Many were quite young and liked to play up a bit – but the handler was very experienced and helped get the dogs in the right poses.” n

New Chef, New Menu, New Year!

NEW Year begins at the Huntingdon Marriott with a new Head Chef, Mark McGlinchey, who has created an exciting menu that combines traditionally British food with the best from all four corners of the world. His delicious food awaits visitors in the Brooke’s Lounge Bar or contemporary Grill. n

8 | CONNECTED FEBRUARY 2013

“This investment means we can upgrade the quality of our premises to match the quality of our coaches and our programmes.

Alongside the work being supported by our landlords, Huntingdon Town Council and the planned new gymnastics hall it will enable us to extend our programmes still further to cater for more people.” n

An unusual assignment for Alan Bennett

Ewing Associates takes on apprentice FINANCIAL advisers Ewing Associates, in St Ives, has expanded its team with the addition of an apprentice Administration Assistant.

Serena will qualify for an NVQ Level 2 Serena Chapman joins the team fresh from taking four A-levels at St Ivo Sixth Form Centre and will be existing clients’ and prospective customers’ first point of contact within the office. As part of the apprenticeship scheme, Ewing Associates will be supporting Serena to qualify for an NVQ Level 2 in Business Administration through Cambridge Regional College.n

HUNTINGDONSHIRE CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

2012 has been a milestone year in the transformation of the former Cold War airfield at Alconbury into Alconbury Weald: an Enterprise Campus providing high quality low carbon space for business; 5000 low carbon homes; extensive investment in bus, cycle, rail and road connections; and 700 acres of landscape and woodland.

A vision brought to life ROBIN Butler, Managing Director of developer Urban&Civic, explains: “The scale of opportunity offered by Alconbury Weald is pretty much unparalleled in our 30 years of development experience. Working on a site which is in excess of 5km from top to bottom, in a location with such strong transport connections is exciting. But the real potential of this development – over a 20-year timescale – is working in partnership with local authorities, local businesses and local communities to create a really exemplar low carbon development which is a platform for local innovation,

skills and expertise. This will ensure Alconbury Weald is developed to its full

Early work on the development has used local contractors potential while supporting economic and business growth locally and regionally.”

Early work on the development has used local contractors for early infrastructure

development and Urban&Civic has worked with the Chamber to set up a procurement process for tender opportunities. John Bridge from the Chamber, who is also a board member of the LEP (which sponsors the Enterprise Zone aspect of the development), adds, “The fantastic thing about the approach Urban&Civic is taking is that the business gain is multiple: from the Enterprise Zone benefits and new premises on the site, through the service and supply chain for new tenants, to the potential for contracts for construction, landscape and property services.” n

Find out more

Collaboration is at the centre of the project

Alconbury Weald has captured local imagination

Visit the comprehensive website at www.alconbury-weald.co.uk or call Rebecca Britton on 01480 413141.

Urban&Civic launches its online procurement portal – where businesses can register interest and see current tender opportunities – in early 2013. n

CONNECTED FEBRUARY 2013 | 9

| FENLAND CHAMBER NEWS

Fenland Chamber NEWS A round-up of news and events from Fenland

Employers: are you ready to work in Real Time?

THE impressive Boathouse in Wisbech was the venue for an informative breakfast update for local employers held in early December.

The subject, Real Time Information, is one that has not as yet been publicised a great deal by HMRC, although our Fenland Chamber Chairman Jacqui Fairfax has been encouraging employers to update themselves on this issue.

Over coffee and croissants local accountants Wheelers presented a concise and content-rich presentation on the actions employers need to

The Boathouse in Wisbech was the venue for payroll update

take between now and April 2013 in order to prepare themselves to exchange payroll data in real time with HMRC. This will mean that information collected from new employees will have to be checked for accuracy, including eligibility to work in the UK.

All attendees were provided with an information pack and checklists for guidance.

With two sessions booked to capacity on successive days, this is one subject that employers will be hearing more about in the months to come. n

FPM drives £1.2m development of affordable homes WISBECH family company Foster Property Maintenance (FPM) has been given the go ahead to build a new affordable housing development for Roddons Housing Association, which is part of the Circle Group. The £1.2million scheme comprises 12 dwellings in Parson Drove, Wisbech.

The development arm of the FPM group of companies will deliver the project while Foster Renewable Energies will be responsible for the installation of renewable technology measures on the properties.

David Haynes, a director with FPM, says, “Building these quality homes will transform the lives of local people, providing spacious, energy efficient places to live in the heart of rural Fenland.”

Roddons, based in nearby March, was formed in 2007 following the transfer of 3754 homes from Fenland District Council. With the transfer came a pledge from Roddons to build 500 new affordable homes in the area, including Parson Drove. FPM acquired the land for Roddons and quickly came up with a design solution that met both Roddons’ brief and local planning conditions.

Steve Foster, fellow FPM director adds, “We are confident that the development at Parson Drove will mark the start of many more successful collaborations as we grow our new-build portfolio. This is not the first time we have diversified to respond to the needs of our customers and communities.” n

10 | CONNECTED FEBRUARY 2013

ELY CHAMBER NEWS |

Ely Chamber NEWS A round-up of news and events from across Ely

Labour Tech welcomes two new team members LABOUR Tech has welcomed two new members to the team at their office in Market Street, Ely. Jo Cox has 22 years’ experience as a Recruitment Consultant working within technical industries. Joining Labour Tech as its new Head of Recruitment, Jo will oversee temporary, permanent and contract appointments for clients. She says, “Labour Tech is known for providing quality staff and the recent award win for Small Business of the Year reflects this dedication. I’m thrilled to be part of such a successful team.”

Diane Hopkins takes on the role of Accounts Manager. Diane has over 25 years’ business experience and will be responsible for payroll, invoicing and credit control. n

Take a trip back in time...

ST MARYS Sweet Shop in Ely offers a trip back in time where you can buy lots of sweeties from your childhood!

This intriguing little shop offers a wide variety straight from the traditional sweet jar; everything from traditional liquorice to rosy apples are available.

There is also a variety of sweetie gifts available to suit all tastes, including liquorice novelty boxes and Walkers ‘traditional toffee with hammer’ packs.

The shop was opened in November by the Mayor and Mayoress of Ely. n St Marys sweet shop in Ely

Jo Cox joins the team at Labour Tech

CONNECTED FEBRUARY 2013 | 11

| CONNECTED MAGAZINE

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12 | CONNECTED FEBRUARY 2013

CHAMBER CHARITY OF THE YEAR |

Thank you THIS past year the Chambers’ support of the Addenbrooke’s Robot Appeal supporting men with prostate cancer has not only helped to raise awareness of prostate cancer, but it has also raised money to help ensure that many more men can receive world-class care for prostate cancer on our doorstep. Many events have been held by the Chamber to raise money for this important cause. Thank you for your kind support.

Chamber Chops The Chamber Chops event organised by Cambridgeshire Chambers of Commerce Chief Executive John Bridge has raised over £3,000 for the Appeal. Chamber Chops asked men working in member organisations to grow moustaches throughout the month of November for the appeal. We are delighted that so many people took part including Fenland District Council’s Corporate Management team (pictured below with John Bridge) and John Bridge himself who raised over £1,000 alone!

In January John awarded a 1.5 litre bottle of 10 year old Gran Reserva brandy for the best ‘tache’ to Paul Gibbons from Westfield Health.

Thanks to everyone who bore 30 days of itching and discomfort in the name of the Addenbrooke’s Robot Appeal!

Prize raffles Chambers lunches in December, Golf Day in May and ticket sales for the annual Quiz and BBQ had the extra bonus of prize raffles in aid of the Addenbrooke’s Robot Appeal. In total the prize raffles raised £1265. Thank you to everyone who took part.

Chamber Chops raised over £3,000 for the Addenbrooke’s Robot appeal Comedy Night Over £1,000 was raised for the Addenbrooke’s Robot Appeal at a comedy night in October organised by the Chambers’ Construction Sector. The Chambers’ annual Comedy Night and Black Tie Dinner saw entertainment from guest comedian Lea Roberts, who left the guests in high spirits as they raised £1,100 from the evening’s raffle.

Donations Addenbrooke’s Charitable Trust has received individual donations from members who have read about the Addenbrooke’s Robot Appeal in CONNECTED. Thank you to those who dug deep to support the appeal.

John Bridge with Fenland District Council’s Corporate Management Team

Professor David Neal, Chair of Surgical Oncology and Addenbrooke’s robotic surgery programme lead, said: “Thank you to the Chamber and its members for all your support

Paul Gibbons of Westfield Health with his winning ‘tache’

of the Addenbrooke’s Robot Appeal over the past year, which has meant so much to me, my staff and in particular our patients. With the help of people like you, we hope to make a real difference for men diagnosed with prostate cancer now and in the future.”

John Bridge, Cambridgeshire Chambers of Commerce Chief Executive said: “I am delighted that the Chamber has supported the Addenbrooke’s Robot Appeal this year.

As a former prostate cancer patient treated at Addenbrooke’s, this is a cause close to my heart. I am so pleased that the money we have raised will go some way to support other patients like me in years to come.” n

SHOW YOUR SUPPORT

Your support can help the robotic surgery programme at Addenbrooke’s to provide the best possible care for patients now and in the future.

Why not think about supporting the Addenbrooke’s Robot Appeal as an organisation this year. You could help save 1000 more lives. To find out more about the appeal go to: www.actcharity.org.uk/robot

CONNECTED FEBRUARY 2013 | 13

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS A round-up of news and events from across Peterborough

IN BRIEF February 2013

Opportunity Peterborough and UK CEED collaborate

Focus on Training awarded LPI accreditation Training specialist Focus has passed the rigorous audit required by the Learning & Performance Institute (LPI) to be approved as an Accredited Learning Provider.

Vic Wiseman, Chief Learning and Performance Consultant at the LPI, comments: “Focus clearly recognises the importance of meeting and exceeding learner’s expectations. The team ethic facilitates quick, effective communication, and a high level of customer service.”

Focus Managing Director, Steve Twine says: “Focus is committed to deliver training which underpins real performance improvement for both individuals and organisations.”

Rex Gibson (left) and Steve Twine

Hegarty welcomes two new recruits Julie Sheldrake has joined the Trust & Probate team as Assistant Solicitor. Julie joins Hegarty Solicitors following seven years with a firm in Fakenham, Norfolk.

She is a full member of Solicitors for the Elderly and a student member of The Society of Trust and Estate Practitioners, (STEP).

Also joining the firm is Business Development Executive Richard Jenkins.

Richard has spent his entire career in the property and sales market both as a self employed mortgage broker and area sales manager for Northern Rock building society.

14 | CONNECTED FEBRUARY 2013

Neil Darwin, CEO Opportunity Peterborough and UK CEED

OPPORTUNITY Peterborough, the City’s economic development company, and the UK Centre for Economic & Environmental Development (UK CEED) are pleased to announce a formal collaborative working relationship where the potential for innovation and economic development in ‘green’ growth will be maximised. The approach will enhance Peterborough’s reputation for environmental enterprise, bringing new investment and jobs to the city and, through UK CEED’s national and international links, will generate more opportunities and leads for city businesses.

Neil Darwin will become the CEO of UK

CEED, alongside his CEO duties at Opportunity Peterborough. He will work with the separate boards and staff in the best interests of each company whilst obtaining the benefit of their combined skills and expertise. Neil will succeed Chris Murray, CEO of UK CEED since January 2009. Chris has established a strong, economic business and international reputation for UK CEED. John Cox CBE, chair of UK CEED, said: “This is an important strategic collaboration which will provide leadership on policy analysis, education, skills, and technological progress essential for developing a sustainable economy.”

John Bridge OBE, chair of Opportunity Peterborough added: “There is a strong mutual relationship between the two companies, which we anticipate will deliver more jobs and investment in Peterborough.”

Neil Darwin, CEO of Opportunity Peterborough and UK CEED, said: “The collaboration is an exciting opportunity to bring two distinct companies closer together.

It combines many strands of work which are already complementary in nature and will be beneficial for both organisations. I look forward to building both businesses to enhance environmental prospects for Peterborough and the UK Economy.” n

Hair-raising stuff at Moore Stephens BOTH moustache growers and kind sponsors are giving themselves a pat on the back after Moore Stephens’ two regional offices raised £1,062 for charity.

The Corby and Peterborough offices took part in Movember, with friends, family and colleagues donating to men’s cancer charities in honour of the increasingly hirsute upper lips.

To add a spark of competition to the proceedings, staff were asked to vote on

the best moustache – with Roy Manktelow scooping the Top Tache award. n

(l to r) Nick Bairstow, Simon Reid, Andy Page, Roy Manktelow, and Jonathan Barrett

PETERBOROUGH CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

In-house Family Mediator AFTER successfully completing her Family Mediation Training with the Family Mediation Association (FMA), Hunt & Coombs announces that Farhana Butt is now a Member of the Association.

Many couples who are in the process of separating prefer to discuss issues relating to their children or their financial matters constructively with a view to reaching an agreement and without the need to go to court. Mediation is a voluntary process in which both parties can discuss possible options in a confidential way and reach agreement without contention.

The FMA website states that ‘Family Mediation requires personable, articulate and assertive individuals who have good listening skills and practical experience of working with individuals and couples.’

Farhana Butt from Hunt & Coombs

Managing Director Lynne Ayres said: “This is great news as it extends the offering of services to all of our private clients. Farhana has worked exclusively in Family Law since qualifying in 1999 and has a reputation for being a compassionate and competent family lawyer in the Peterborough area and we are extremely pleased for her.” n

IN BRIEF February 2013 Permanent position offered to apprentice In May 2012, we took on our first ever apprentice in the role of Junior Barrister’s Clerk – 17 year old James Petts, and we are pleased to report that it has been a huge success! With the assistance of the Apprentice team and NVQ Assessor Coralie Cooke at City College Peterborough, James has finished all his certificates and NVQ in record time and has had his apprenticeship signed off.

Helping to mend broken hearts ASHLEY Law’s Joe Jennings and Andy Brookes from the Peterborough branch have gone the extra mile to help raise funds for the British Heart Foundation.

The fundraising won Ashley Law a ‘Community Partnership’ award from the BHF at the end of last year. Joe says: “It was great to get involved with a fantastic cause and I’m really pleased with the results so far.

Ashley Law made a big donation to the BHF

I wanted to do more than just raise a few pounds and our partnership has really helped to raise awareness of the BHF and Ashley Law in Peterborough. Winning the award has been the icing on the cake; I think there is tremendous value for businesses working with charities.”

Andy Brookes wanted to take things a bit further and soon got heavily involved with the Peterborough BHF Fundraising Branch.

His first job was to help out with the annual bike ride which takes place in June each year.

Ashley Law entered a team of cyclists and also provided refreshments for competitors when they returned from a very windy and rainy ride! The event raised over £6000. Andy is heavily involved in organising this year’s event along with the fundraising branch.

Andy says: “Our main events are the bike ride in June, our quiz in November and our Rock up in Red Ball at the Peterborough Arena in February.” n

New apprentice James Petts

You’re hired!

Perfect Apprentice picked Peterborough Arena sponsored the Young Apprentice of the Year award at the Peterborough Regional College Hospitality Awards, which was presented to Shannon Moisey.

Peterborough Arena General Manager Chris Dyers said: “It was a pleasure to present the award to Shannon and we all wish her continued success with her on-going studies and future plans.”

A former recipient of the award is Katie Holland, who started working as an assistant in the catering department at the East of England Showground venue in 2008. She scooped the title of Best Advance Apprentice at the ‘Excellence in Skills Awards’ last year and is now an accounts executive at the venue.

CONNECTED FEBRUARY 2013 | 15

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS IN BRIEF February 2013

A round-up of news and events from across Cambridge & South Cambs

The Wildlife Trust scoops top award

Talented duo set to Somersault Leading video communications agency, Somersault Productions, has added new talent to their team on the back of a record-breaking 2012.

Jennie Watson joins the Cambridgebased company as Business Development Manager, and Dan Logan is the latest addition to the production team as a content producer and editor.

Jennie has a vast amount of experience in media sales and the delivery of complete media campaigns.

Dan has varied experience in both broadcast and corporate video production. He joins Somersault from the Ideal Shopping channel, where he was responsible for post production.

IN the annual Peterborough Telegraph Business Awards 2012, the Wildlife Trust for Bedfordshire, Cambridgeshire and Northamptonshire was announced as winner of the Best Not For Profit Enterprise Award.

This is the first year that the award has been made and it was a keenly contested category with an impressive number and calibre of entries, with the Wildlife Trust BCN emerging triumphant from the four finalists.

Olympic gold medallist rower Tim Foster MBE was host at the glittering awards ceremony at the Peterborough Arena held at the end of November.

Communications Manager Jeanette Ariano said: “It’s a wonderful achievement. We hope it will encourage visits to our nature reserves and involvement with wildlife!”

The Wildlife Trust has 10 nature reserves around the city of Peterborough. n

La Dante helps the Italian community La Dante launches two new projects in 2013 to support the learning of Italian language and culture for bilingual families living in Cambridge.

Coccinella is a new weekly Italian mothers and toddlers group and is led by qualified native Italian teacher.

Pinocchio – Cambridge Italian Saturday Club for bilingual Italian children also launches in March.

Sepura secures key contract in Norway Sepura radios have been selected by the Norwegian police to fulfil the landmark first tranche of a nationwide project to renew the radio communications system.

The Nødnett (‘emergency network’) contract, which covers the first two phases of the project, was awarded to VHF Communication AS, Sepura’s longstanding and highly-respected partner in Norway. Sepura is already market leader in both Sweden and Denmark.

16 | CONNECTED FEBRUARY 2013

The Cambourne-based team from The Wildlife Trust BCN accept the award

Record year for Robinson THE Conference Team at Robinson College is celebrating achieving a record year for business in a very challenging marketplace.

Over the last 12 months, they have seen enquiry levels for events increase by 29 per cent, its day business by 15 per cent and its overall revenue by 25 per cent.

There has also been a rise in the number of enquiries from Agents looking to use the College for their client events.

During this period, Robinson College has also scooped a prestigious Meetings Industry Marketing Award for its Service+ integrated marketing campaign and received Silver Accreditation from the

Meetings Industry Association.

Nick Milne, Catering & Conference Manager at Robinson, said: “This is a terrific result and very much a team effort.”n

Nick Milne (front) with his team

CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 237414 email: s.parr@cambscci.co.uk

Lifesaving partnership continues

Elms Cambridge continues to support the Magpas team for 2013

ELMS Cambridge based in Cambourne, has extended its official partnership for 2013 with the Magpas Helimedix teams, following an initial donation of a BMW 5 Series Touring worth almost £45k.

The flagship BMW dealership recognises how crucial this service is and was one of the main sponsors for The Sparkle & Shine Ball in aid of Magpas at the end of 2012.

Guests from Cambridge and surrounding areas added a touch of style and finesse, as they gathered at The Cambridge City Hotel for the event. The ball was a huge success, raising £7,000. Magpas’ Antonia Brickell says, “This incredible ongoing sponsorship, support and fundraising from Elms Cambridge will continue to make a crucial lifesaving difference.” n

Milestone anniversary for SME game-changer THIS year integrated software system Microsoft Dynamics NAV celebrates its 30th anniversary.

Michael Gibbs, director of Cambridge-based NAV specialist Adept Software Consultancy said: “The NAV product has been a game changer for small and medium size enterprises and will continue to be so into the future with Microsoft’s detailed roadmap for product development and enhancements. The latest version, NAV2013, has the functionality to improve business processes, maximise efficiency and improve the tight margins that everyone is facing in this difficult economic climate whilst being more affordable and easier to implement than ever before.”

The product began life with three students from a Danish University who created a piece of software that integrated warehouse, finance, debit and credit processes.

Joining forces with IT giants including IBM and Microsoft, the product has evolved to stay ahead of the changing business climate. n Michael Gibbs believes Microsoft’s NAV product will set the standard in 2013

CONNECTED FEBRUARY 2013 | 17

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge landlords urged to be vigilant

Local firms seal new deal

Telemarketing Matters pairs with 1Plex

1Plex Ltd has chosen Cambridge-based new business specialist and Chamber Member Telemarketing Matters to carry out its telemarketing, lead generation and new business activities for 2013.

1Plex Director Jonathan Rushton said, “I had worked with the Telemarketing Matters team before, and as they had previously provided such a great service they were the logical choice for a new series of campaigns.”

1Plex is a Unified Communications specialist, focusing on working with Cambridge companies to improve and implement unified communications strategies. n

COMMERCIAL property consultants Januarys is warning landlords to be extra vigilant about the security of their properties after a London pub was taken over by squatters last month.

The Black Bull pub in Chelsea had been occupied by squatters after they climbed in through an open window, highlighting the need for extra vigilance among property landlords.

Although new laws about squatting came into force in summer 2012, deeming it a criminal offence to squat in residential premises, it is still not illegal to squat in commercial buildings. The focus now turns to commercial property owners in and around Cambridge to be on guard as winter sets in.

Nick Muncey, associate at Januarys says that forward planning is vital to protect buildings.

“We’ve seen the first case of squatters taking over an empty commercial property since the new laws were brought in and we are mindful of the problem potentially affecting Cambridge,” he says. “We want to forewarn landlords to make sure security is paramount, especially as the cold weather sets in.” n

It is still not illegal to squat in commercial buildings

Nick Muncey from Januarys has wise words

New Year resolutions shared!

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18 | CONNECTED FEBRUARY 2013

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ROUNDING off a busy 2012, a host of local companies gathered for a relaxed soirée and plenty of fizz at De Luca Cucina in December, courtesy of brand communications agency Method.

As part of the end-of-year celebrations, guests shared their hopes for 2013 as part of the community-building event.

Among guests were clients, friends and the 10-strong team from Method.

“While it was important for us to toast 2012 with those who’ve shared our journey, we also wanted to encourage a proactive approach to 2013,” said relationship manager Laura Wing. n

CAMBRIDGESHIRE CHAMBER NEWS |

Cambridgeshire Chamber NEWS A round-up of news and events from Cambridgeshire

Discovery Centre opens

The attractive Discovery Centre offers training rooms in a traditional setting

COURAGEOUS Success has opened a new Discovery Centre. Set in the beautiful countryside of the Stoke Rochford estate, half a mile from the A1, just north of Stamford, the Courageous Success Discovery Centre has two state of the art training rooms within its traditional limestone building.

With views and access to a courtyard garden and the stunning estate park beyond, the centre provides the perfect peaceful and relaxing environment for meetings or training.

Facilities include wireless access, on-site parking and disabled access. As well as providing a new venue for the

people development programmes that Courageous Success runs, the facilities are available to hire from £30 per person per day.

To celebrate the opening, Courageous Success is exclusively offering Chamber members a 10 per cent discount for meeting room hire in February and March.

Courageous Success is a people development company with a unique and powerful approach. Its development programmes focus on boosting performance, self-confidence, leadership and management success to bring a step change to individual and team performance. n

Can your company learn more in 2013?

USUALLY, when we talk about learning or training for our employees, we talk about on-demand training, as and when is needed. We also tend to think of it as a difficult overhead and a drain of resources.

Most organisations, large and small, tend to view staff development as something to keep their employees on track, but tend to offer it only if the organisation exposes an underbelly of incompetence.

Why not try something different, says Simply Careers. As your organisation is going through its vision and strategy for the future,

why not consider what skills your workforce will need to have in order to obtain them? If there is a gap between the existing skillset that you need in order to achieve your current and future goals – offer staff the opportunity to grow strategically with the business.

This doesn’t have to be expensive, nor does it have to be long winded. These can be a series of short and punchy courses that built capability in-house and makes sure the staff is able to deliver what you and the business need of them. n

New Business Manager for Clarity Appointments INDEPENDENT recruitment agency Clarity Appointments has appointed Terri Lalonde as Business Manager for its accountancy division.

Terri has more than 17 years’ accountancy and financial recruitment experience most recently as Business Manager for a global recruitment company responsible for managing interim roles for accountancy staff in Cambridgeshire.

At Clarity Appointments Terri will manage a portfolio of clients in Hertfordshire.

Clarity’s Managing Director Clare Wight said: “Terri’s extensive experience in accountancy recruitment in this area will be invaluable to us and our clients, who choose us for the way we are dedicated to finding the right candidate, seeing the recruitment process through smoothly from start to finish and building long term relationships.” n

Terri Lalonde joins the Clarity team

CONNECTED FEBRUARY 2013 | 19

| OUT & ABOUT

Out&About Enjoy our monthly montage of events and happenings across the local area with this colourful round-up of Chamber gatherings. Make sure you send us your photos each month and we’ll include the best of the bunch! Email images straight to the creative team: connected@methodcreative.co.uk

Christmas lunch Once again the annual Chamber Christmas lunch returned to spectacular St John’s College, Cambridge. An audience of 80 listened with interest as the popular Mayor of Cambridge, Councillor Sheila Stuart, shared some information about her role of mayor. A raffle raised over £400 for the Addenbrooke’s Charitable Trust Robot Appeal.

Photo credits: Mike Brown Photographic and Cambridge News

Awards Galore!

Luminus triumphed at the Living Sports Awards by scooping the sports workplace of the year award. The award was presented to Simon Leher

by John Bridge. Also Richard Grey from Greys of Ely proudly stands with one of their coaches and shows his award received at the recent Ely Business Awards.

20 | CONNECTED FEBRUARY 2013

Business Women’s Christmas lunch Fifty Business Women from across Cambridgeshire met for Christmas Lunch at Orton Hall Hotel, Peterborough on Friday 7 December. Guest speaker Sarah Paveley, organised by Living Sport, addressed the audience with some sporting anecdotes as well as lessons on how key elements from sport can be applied to business.

Thanks to new member Purely Roses for donating the table centre pieces and to those delegates who purchased raffle tickets raising £235 for the Chamber Charity of the Year.

OUT & ABOUT |

Giving felt good!

To mark the season of goodwill, members of the team from Cambridge-based Method each gave a working day to a local charity of their choice. The Green Backyard, Little Hen Rescue, Blue Cross, Camsight, Arthur Rank Hospice and The Wildlife Trust BCN all enjoyed a little Method magic in the run up to Christmas.

Charity support Pure Resourcing staff pack up boxes to send to children and schools in Gambia for the Goal 4 Gambia charity that they support. They have just shipped five boxes of clothes, toys, school uniform, children’s medicine and sports equipment.

CONNECTED FEBRUARY 2013 | 21

| CHAMBER REBRAND

A Brand new look Sadie Parr, editor of CONNECTED, explains the strategic brand relaunch taking place this month for the Cambridgeshire Chambers of Commerce and its members.

THE Cambridgeshire Chambers of Commerce has unveiled its new branding following a decision to align with that of the British Chambers of Commerce (BCC), the national body to which it is accredited.

The new look was officially launched at an event involving local businesses, key decisionmakers and politicians held at the Alconbury Enterprise Zone.

John Bridge OBE, Chief Executive of Cambridgeshire Chambers of Commerce, said: “As one of 55 Chambers across the UK to be accredited to the British Chambers of Commerce, our members are already part of one of the most influential business groups in the UK. By joining other accredited Chambers across the UK in aligning our branding with that of the BCC, we believe that we are reinforcing the strength of our unique network.”

Members of accredited Chambers can take advantage of a range of benefits and special deals that have been negotiated

Cambridge & South Cambs Chamber of Commerce

22 | CONNECTED FEBRUARY 2013

on a national level by the British Chambers of Commerce. The BCC also proactively and successfully lobbies on behalf of over 104,000 businesses, of all sectors and sizes, representing their interests on a national and international level. This is in addition to the lobbying and representation undertaken on a local and regional level by Cambridgeshire Chambers of Commerce and the individual local Chamber committees representing businesses in Cambridge, Ely, Fenland, Huntingdonshire and Peterborough.

identity this seemed the perfect time to change our name to incorporate the wider Cambridge area. The Cambridge & South Cambs Chamber committee meets regularly in order to ensure that the issues facing local businesses are brought to the attention of local decision-makers and does everything it can to sustain a vibrant economic area.

That will continue just as before, but our new name will simply reflect the geographical area we represent more fully.” n

By doing this we are reinforcing the strength of our unique network

British Chambers of Commerce

PART OF A COMMUNITY

The rebranding also includes the renaming of the Cambridge Chamber of Commerce which will now be known as the Cambridge & South Cambs Chamber to more accurately depict the area this local Chamber represents.

Phil Mashinchi, Chairman of the Cambridge & South Cambs Chamber of Commerce, said: “With the Chamber refreshing its brand

Growing British business for more than 150 years, the BCC provides companies with practical support, useful connections and valuable access to new ideas and innovations.

As a member of a local Chamber, you can join a unique organisation with a strong campaigning voice for the interests of business. Firms can also access a range of services, networking and support from their Chamber, to help them do business every day.

Visit britishchambers.org.uk

Ely Chamber of Commerce

Huntingdonshire Chamber of Commerce

Fenland Chamber of Commerce

Peterborough Chamber of Commerce

ASK THE EXPERT |

Ask the expert: Illegal Working Rosemary Green, an employment relations specialist and HR and Recruitment Sector member, advises employers on the risks. The illegal working provisions of the Immigration, Asylum and Nationality Act 2006 came into effect on 29 February 2008. You are breaking the law if you employ a person who does not have the right to work in the UK. You can be fined up to £10,000 for each illegal worker or face criminal prosecution.

Q A

Can I employ anyone from within the EU?

Well, sort of, but it’s a bit more complicated than that. There are 27 countries in the European Economic Area.

Nationals of Switzerland can work here too but they aren’t in the EU and Nationals of Bulgaria and Romania can live here without a visa, but they have to obtain approval to work here.

Q A

s I don’t employ large numbers of A foreign workers do I need to worry about this?

You actually have to check everyone you employ regardless of their background, appearance or accent; otherwise you may risk a discrimination claim.

Q A

I ’ve not heard of anyone locally affected by this – what can happen?

In the first quarter of this year, UKBA collected nearly £3m in fines – including approximately £600,000 collected from the Midlands and East region. You are risking an unlimited fine plus imprisonment if you knowingly employ people who do not have the right to work here.

Q A

What do I have to do to protect myself from this risk?

You have to ask people to show a suitable document, taken from the UKBA’s ‘Employers Right to Work Checklist’, before they start working for you.

Q

If people don’t have a passport, can a driving licence be accepted?

Peterborough’s premier multi-purpose venue

Your business setting

A

No, a driving licence issued by the DVLA is not acceptable proof, nor is a document with someone’s National Insurance number proof (on its own) of eligibility to work in the UK.

Q A

Where can I find the checklist?

There is an Employers’ Helpline on 0300 123 4699 or email UKBApublicenquiries@ukba.gsi.gov.uk You can find full UKBA guidance at www.ukba. homeoffice.gov.uk/business-sponsors/ preventing-illegal-working n

Do you have expert, informative business advice to share? To be featured as the monthly expert in CONNECTED, contact Sadie Parr by email: s.parr@cambscci.co.uk

A dedicated business to business venue, giving you 100% attention, a first-class service and the flexibility to make your business event as bespoke as you need it to be.

Corporate functions, in-house conferences, trade or product launches, hospitality days, industry seminars, staff events, hospitality and office parties, team building – whatever you want it to be.

Choose from: • 7 business seminar and meeting rooms • 7,000-plus sq m indoor exhibition space • Conference capacity for up to 3,000 delegates • Freshly-produced in-house catering • Licensed bar

Contact us now for a tour or more details: 01733 363500 | www.peterborougharena.com

CONNECTED FEBRUARY 2013 | 23

| NEW CHAMBER MEMBERS

NEW Members

A warm welcome to our new Chamber members

NEW MEMBERS

Eastern Angles

THIS MONTH

www.easternangles.co.uk

CCC Advice & Guidance / Careers Education David Jeffreys Ltd Eastern Angles Fluid (EM) Ltd Fresh Grape Creative Huntingdonshire District Council Prism Media Products Ltd Purely Roses Ltd The House Collection

Creators of nationally acclaimed theatre work like the Edinburgh Festival hit I Heart Peterborough, and the hugely popular Our Nobby, and running the Forty Years On project Eastern Angles is based at Chauffeur’s Cottage in Peterborough.

Looking ahead to April, Eastern Angles will be presenting Parkway Dreams, the story of the Peterborough Development Corporation. In September they present Dark Earth, an intriguing new play with a 17th century Fenland setting. The murder mystery Dial M for Murgatroyd, sponsored

by Ensors Accountants, is at the Key Theatre until 2 February – described by The Observer as ‘the spoof to beat all spoofs.’

The Original Bowling Company Ltd Tudor Morgan-Owen Photography Utility Warehouse Woodfield

Turquoise Tiger www.turquoisetiger.co.uk At Turquoise Tiger, we’re all about PR and promotions, helping you to stand out from the crowd. Whether you need traditional

Fluid (EM) Ltd www.fluidict.co.uk Fluid (EM) Ltd is a specialist IT consultancy at Bourn Hall in Bourn.

Small but perfectly formed; we work efficiently both externally and internally. Through referrals Fluid has grown to be one of the leading IT consultancies within East Anglia.

Fluid offer a full IT computer consultancy including designing entire IT infrastructures for 50+ users in a variety of markets, both nationally and internationally. We understand that your company is unique and you have your own different requirements therefore our expert knowledge and technical skill create IT solutions and architecture that’s right for your business and as individual as you are.

Our infrastructure designs allow scope for both growth and change.

Importantly, in-line with business requirements. We remove the stress of IT, allowing you to concentrate on business success.

24 | CONNECTED FEBRUARY 2013

PR, blogging, copywriting, Facebook, Twitter, LinkedIn, YouTube, G+, events management or brand development, we’ll deliver.

As former journalists, designers, publishers and PR specialists, we know our stuff. What’s more, we launched the world’s first digital magazine for Twitter, drawing attention from TV, newspapers and celebrities, plus thousands of viewers worldwide. ‘Tweeting Times’ was runner up in the international Digital Magazine Awards in its first year.

Information Security Systems Installations Ltd www.issidatacabling.co.uk ISSI has been established for 11 years and over that time has built up a first class reputation in the data cabling sector, with clients ranging from private companies, government agencies and the MoD. Lee Kearns, MD of St. Neots Town FC said how professional and customerfocused he found ISSI: “Our upgrade ran on schedule, as planned and achieved beyond our expectations based on our budget. It wasn’t just the club that benefited, ISSI also recommended a new fan WIFI network.”

NEW CHAMBER MEMBERS |

Would you like to become a Chamber member?

Get in touch today and find out the many benefits. tel: 01223 237414 email: enquiries@cambscci.co.uk

Youth Support Service – Employer Services Team

Agile Office Systems

www.youthoria.org

Christian Grauwiler, MD, offers a range of Managed Print Services for the business community including a range of photocopiers, printers, multi-functional devices and software solutions.

Christian said: “Over the last 15 years I have been helping businesses reduce their expenditure on print and document management. I’ve worked with sole traders, multinationals, local authorities, central government departments and everything in between.

“By undertaking an analysis of usage, expenditure and processes I can usually achieve savings of 30 per cent, often with additional productivity,

The role of the Employer Services Team at Cambridgeshire County Council is to provide a vacancy service for 16-19 year olds. Working closely with employers we advertise vacancies on our website free of charge and help employers to recruit young people to full and part-time positions.

The team couldn’t help young people get the best start in life without working in partnership with employers.

We are especially grateful when local businesses advertise their vacancies with us and take on young people.

www.agileofficesystems.co.uk environmental and security benefits.

Quality is never compromised but is typically improved upon. I can help your business in very tough trading times.”

Health and Wellbeing in the Workplace

Sinclair Taylor Debt Management Ltd

www.juiceplus.co.uk

www.sinclairtaylor.co.uk

NSA is a privately-owned company which markets a new concept in whole food nutrition called Juice Plus+, designed to raise people’s awareness of the importance of good nutrition and the product’s potential to help create a healthier lifestyle – and in particular to promote health and wellbeing, both in and outside, the workplace.

Based on the five-a-day principle, it actually consists of 26 fresh raw fruits, vegetables and berries which are easily absorbed into the bloodsteam and validated uniquely by 29 gold standard and independent clinical research studies, to help reduce oxidative stress and boost the immune system.

Sinclair Taylor Debt Management Ltd, trading since 1999, is a growing local business which specialises in the recovery of debts for businesses.

Managing Director Bill Sinclair said: “We work with hundreds of small businesses and many corporates. We are acutely aware of the impact debt can have on any business; if you have provided a service or supplied goods you expect payment.

“The collection of debts is often not straightforward.

Sometimes there is a genuine dispute. We find a way to enable payment as quickly as possible. Often this will require negotiation to resolve issues. We work on a no recovery no fee basis so you can be sure if we don’t do our job, you don’t pay.”

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t: 01223 597919 adeptsoftware.co.uk

CONNECTED FEBRUARY 2013 | 25

| POLICY UPDATE

Policy UPDATE Keeping you informed, representing local business

Speak Digital THE latest technology to hit the workplace is social media. We know that small and medium sized businesses tend to play catch-up in understanding how to harness new technologies but effective use of social media has the power to generate exponential business growth.

The 2012 Peterborough Employer Survey identified IT skills (47 per cent) and digital skills (50.3 per cent) as two of the foremost areas of skills shortages. For many businesses, technological advances are beyond their experience; they are unaware how social media can be harnessed to benefit their business; they don’t have the skills, time or resources to exploit the potential it presents and some are terrified of it being misused or getting it wrong.

A number of you will recall taking part in market research at the Chamber’s B2B exhibitions or at a Construction Sector lunch.

You were asked if you use social media extensively to connect, communicate and share information.

You said that almost all of you have a website (99 per cent); 79 per cent of you are LinkedIn; 74 per cent have a Twitter account and 59 per cent use Facebook. Which medium you use isn’t necessarily based on sound business grounds and it appears that smaller businesses may be more willing to take up new technologies.

However, a number of you admitted that you are unwilling to use Twitter and Facebook because of negative press; this could be a big mistake as greater use of digital media might be one way to ensure your business survives.

Currently, most of you use digital media for communication and marketing purposes; you see it as an additional networking opportunity. You said using social media to provide an active business

survey results

service, including selling products, is important although it was a less commonly mentioned use.

Like me, some of you highlighted the need to develop and improve your digital media skills. You may have a profile, follow others and send the odd Tweet; but you are less sure about knowing how to use social media to grow your business.

The Speak Digital project aims to help you up skill, allowing you to benefit from the free marketing and limitless connecting potential of social media.

If the Speak Digital project is to be successful your participation is essential; let me know what support and training you need to increase your digital knowhow. Email me with your thoughts via g.prangnell@cambscci.co.uk or communicate with me on Twitter @SpeakDigitalNow Make 2013 the year when Cambridgeshire Chamber members join the digital revolution! n

Not embracing digital media could be a big mistake as greater use might be one way to ensure your business survives

% of Chamber members surveyed...

99%

...have a website

79%

...use LinkedIn ...have a Twitter account ...use Facebook 26 | CONNECTED FEBRUARY 2013

74% 59%

CHAMBER UPDATES |

Chamber Updates An overview of news from your Chamber

Card payment Chamber offer IF you’re looking to find out more about credit or debit card acceptance, Sean Brownson is our new dedicated account manager at First Data Merchant Solutions. In addition to offering discounted rates to members, First Data is keen to help members understand more about related issues and trends in credit and debit payment options.

“Contactless payments are gaining traction amongst consumers and we’ll see that trend continue,” says Sean.”We’re looking beyond that into mobile commerce and how payment types will evolve into a new ecosystem centred around the consumer.”

If you’d like to discuss your card acceptance services, hear about our discounted rates or have any questions about electronic payments, visit www.firstdatams.co.uk Merchant Solutions provided by FDR Limited, t/a First Data Merchant Solutions, as agents for Bank of Scotland plc. n

‘I need my staff happy, healthy and here’ TIME off with illness affects productivity, adds to costs and reduces service. AXA PPP healthcare’s Chamber Business Healthcare plan offers features normally only found at bigger businesses. If you take out the Chamber Business Healthcare plan for yourself and your business, AXA PPP healthcare will give you either: 10 per cent Cashback on premiums when you join and at each renewal or 50 per cent discount on your Chamber Membership for three years (conditions apply).

AXA PPP healthcare could beat your renewal premium by as much as 15 per cent. They can also talk to you about options for covering existing conditions.

For more information call AXA PPP healthcare on 0800 387754 and mention that you’re a Cambridgeshire Chambers of Commerce member or visit www. axappphealthcare. co.uk/chambers n

UKTI launches Export Insight visits EXPORT Insight is a series of low-cost, accessible visits to European markets designed for new and novice exporters.

If you haven’t exported before, you will probably have lots of questions and may be unsure where to start. UKTI is here to help you by providing a low-cost and accessible way to expand your business horizons. These visits will enable you to experience first-hand the support available in the UK and from British Embassies and Consulates.

UKTI can provide low cost ways to expand business horizons

Nine visits remain open for registration between now and March 2013. For eligible companies, a fee of £99 (plus VAT) covers group travel and accommodation and typically brings the following benefits: • An insight into market conditions, barriers and ways to overcome them • A view of the market from the relevant British Overseas Chamber of Commerce • Input from companies that have been there, done that and got the T-shirt • An invitation to an Embassy reception with invited business guests.

Full details including a list of all remaining dates and destinations can be found at www.embltd.org.uk/ukti or call the UKTI East team on 0845 641 9955. n

Margaret Chadwick

Export Clinic Have you got a query about export? Margaret Chadwick answers your questions.

Q

We are trying to find out whether or not we require an Export Licence and we keep coming across the expressions Schedule 2 and Schedule 3. What are these are where can we find them?

It is likely that the reference is to the UK Strategic Export Control Lists. This is the Consolidated List of Strategic Military and Dual-Use Items that require export authorisation, which can be found on the Business Innovation and Skills website www.bis.gov.uk Schedule 2 to the Export Control Order 2008 is the UK military list.

Schedule 3 to the Export Control Order 2008 is the UK dual-use list. Within the same document you will also find the EU dual-use list (Annex I to Council Regulation (EC) No. 428/2009, and Annex IV to Council Regulation (EC) No. 428/2009.) You will also see the EU Human Rights List (Annexes II and III of Council Regulation (EC) No. 1236/2005) and the UK Security and Human Rights List (Articles 4A and 9 to the ECO 2008 and the UK Radioactive Source List (Schedule to the Export of Radioactive Sources (Control) Order 2006). A further source for material is the website www.legislation.gov.uk n

A

CONNECTED FEBRUARY 2013 | 27

| SPECIAL REPORT

Special REPORT

We find out what is in store for key industries in our region

Insight from our Chamber MUCH like the year before, 2012 was a year of contrasts, contradictions and uncertainty for business and the UK economy. While some sectors showed significant buoyancy, others were flat or experienced negative growth, impacting businesses large and small.

In October 2012 the EC released results of its SME Performance Review confirming that SMEs account for 99.6% of business and 54.3% of employment in the UK. The report also showed that, despite challenging times, SMEs had stood their ground during the year, and remained the ‘backbone of the European economy’.

Talking with a cross-section of members from within the Cambridgeshire Chambers of Commerce, all concur that the organisations which will continue to succeed are those which manage to remain agile and retain an unstinting capacity to innovate and change.

In this special report, we speak to leading figures about the challenges of 2012 and look ahead at where the opportunities lie for key industry sectors across Cambridgeshire and the broader region. n

Agriculture WILLIAM Burgess, chief executive of Produce World, headquartered in Lynch Wood, Peterborough, said: “We had double the average rainfall resulting in a shortfall in saleable crops. However, having worked hard to manage our procurement and growing processes, Produce World had a reasonably good year. 2013 looks set to be similar and, on top of the issues associated

28 | CONNECTED FEBRUARY 2013

with cost inflation, my biggest concern will be the weather.

“2012 was the first year I can remember when the growth of the major supermarkets showed signs of weakening and there has been an interesting polarisation in consumer buying patterns which is positive for both value and premium retailers, but not so much for the middle market.

“The pressure of difficult trading conditions drives businesses across many sectors to innovate and find ways to generate new sales and mitigate costs. Product innovation isn’t a quick solution for our business.”

Construction ACCORDING to the national Construction Index, during the four years to 2014, the total construction output in the East of England is expected to grow at an annual rate of 3.8%, while the UK’s average growth prediction is 1.7%.

Commenting on the region’s construction sector, Nick Sims (right), Group Commercial Director of Ridgeons Timber and Builders Merchants, said: “Ridgeons had a good year in 2012, with 5% growth, despite the slow market.

It was a result of innovation implemented within the business to reflect the market’s changing demands and our customers’ needs. Businesses that are managing to maintain growth despite the recession are those which are dynamic, forward thinking and not frightened of changing to suit the market.

“In 2012 we saw a move back towards more traditional build projects, and I think that this will continue during 2013.

“Looking to the coming year, on the whole we hear that SME contractors are feeling tentatively buoyant and that the larger regional players will be content with continuing at the levels they have achieved during 2012.”

Graham Howe, Managing Director of Kier Eastern (below), with offices in Norwich, Wisbech and Witham, echoed some of this thinking saying: “There is no doubt that the near future will continue to be challenging for the construction sector, but the Eastern region has some very positive ‘pockets’ of opportunity.

Cambridge, as we know, is one of the few areas of growth outside of London and this looks set to continue, but it’s not just Cambridge; Peterborough has been extremely buoyant for Kier in the past couple of years.

“The public sector is currently our strongest market but we’re looking for clarity and definition from government to kick start investment.

“Kier has a strong order book for 2013.

It’s important in difficult economic times that we spread positive news about UK industry and the economy.

We need to approach 2013 with a positive frame of mind and recent good news about more funding for mortgages will help boost our sector.”

SPECIAL REPORT |

Manufacturing IAIN Forsythe, Managing Director of Premier Kitchens and Bedrooms, said: “2012 was better than we thought it would be, but not as good as we had hoped.

Looking ahead, there’s a lot of apprehension among businesses about the fragile economy, but I think there are still a lot of opportunities for growth, particularly in our market, where interest in homes and interiors remains high. Having said that, the market has never been more

competitive and businesses need to learn to adapt to changing demands.

“In difficult economic times, we have also found that there are huge savings to be made through careful purchasing of raw materials and business services. Fuel cards, for example, where fuel is bought in bulk, can yield big savings.

“Positive people do well and negative people don’t.

Customers understand that in a competitive market they can hold the cards. So the key for us is staying ahead of their needs and providing excellent customer service.”

Education

SUSANNE Stent, Principal of Huntingdonshire Regional College, believes many of the same secrets to success in business apply to education: “With continued economic uncertainty, education offers people the option to stay on or to return to study, and many new opportunities are now available, making this a more attractive option.

For example, FE loans have been introduced for anyone over the age of 24 years – these work like a student loan

and are not repaid until an individual is in employment earning over £21,000.

“We are increasingly working in partnership with employers and recruiters to provide tailored training for specific employment needs.

“I believe the key to success for education in the region, and indeed across the country, is flexibility and diversification.

Just like any business, education providers need to respond to market demands and adapt accordingly.”

Technology & Infrastructure

DEEPLY involved with ICT and digital business services, Pav Patel, Managing Director of One Source Communications based in Peterborough, believes that the changing profile of the private business sector presents opportunities for his business. Pav said: “This year will be very similar to 2012 and just as tough.

Businesses need to be very flexible and evolve products and services that are relevant not only to the immediate market but for the long-term future.

“During the last few years there have been a lot of micro businesses starting up, which presented us with an opportunity to develop a new product to service their very specific needs for virtual, flexible working. To launch and promote the product we joined forces with Start Up Britain and it is this type of partnership that I believe is also key to how we need to do business in the future.

“2013 might be even harder than 2012. We don’t have the feel good factor of the Olympics and Jubilee year to keep us going but it’s absolutely key that businesses maintain an optimistic outlook if they’re to ride the storm.”

Martin Boden (below), Chief Financial Officer of JDR Cable Systems, with headquarters in Littleport, is looking forward to another bumper year in specialist offshore engineering. He said: “2013 will undoubtedly be another difficult year for the economy. Confidence will remain uncertain given what’s happening in the US and Europe and this will continue to have an impact on business both nationally and in the Eastern region.

Inflation may also be an issue, resulting in rises in raw material costs.

“JDR is fortunate to operate in the relative ‘oasis’ of the oil, gas and renewables industry, which remains very buoyant. The progressive move towards offshore energy is very positive for our business and, with UK specialist engineering in high demand abroad supporting an excellent export market, we are well placed for growth.

“Our big challenge will always be a shortage of specialist skills. Skilled engineers and project managers especially are in high demand. Our partnerships with education establishments in the region and our investment in apprentices and graduates are essential for maintaining a pipeline of talent. They also deliver positive benefits to our local communities.”

CONNECTED FEBRUARY 2013 | 29

| TAXATION FOCUS

Taxation Focus

Hot topics from the financial desk

Child Benefit Are the changes fair?

This month as part of a new commitment to keeping Chamber members informed, CONNECTED explores the reality of changes to the welfare system.

FROM 7 January 2013, a parent who earns more than £50,000 per year and claims Child Benefit or whose spouse or partner claims Child Benefit must prepare a self-assessment tax return for the year ended 5 April 2013, and pay income tax on 31 January 2014.

The amount of income tax will be one per cent of the Child Benefit for each £100 of income the taxpayer receives between £50,000 and £60,000. If income exceeds £60,000 then 100 per cent of the benefit will be repaid in tax. Income includes salary, bonuses, dividends, benefits–in-kind, such as company cars or vans, profits on rents from buy to let property, and bank or building society interest received.

An anomaly in the rules means that in households where, for instance, both parents earn £49,999 a year each, there will be no additional income tax charge.

The marginal rates of tax for those earning between £50,000 and £60,000 are quite staggering.

For a family with two children, with £100 of income above £50,000, the extra income tax charge will be £17.52. Adding this to an income tax rate of 40% and a 2% national insurance contribution gives a marginal tax rate of 59.5%!

The more children in a family, the higher the marginal rate becomes. A couple with four

30 | CONNECTED FEBRUARY 2013

children with one parent’s income over £50,000 will pay a marginal rate of income tax of 73.5% on every £100 income over £50,000 a year.

It is possible to opt out of Child Benefit so that no tax charge is made, but that isn’t recommended where the claimant is not paying National Insurance, as State pension benefits may be lost. As ever, there are some complicated rules about this.

There may be opportunities for parents in family businesses to reduce their exposure It may be worth the parent with income above £50,000 reducing their taxable income by making personal pension contributions, making sure they claim gift aid on charitable donations, or reducing taxable investment income received by using ISA’s. It may be worthwhile asking your employer to consider a reduced salary, in exchange for an additional pension contribution.

There may be opportunities for parents in family businesses to equalise their combined income and reduce their exposure to the additional tax burden.

Professional advice should be sought before any action is taken to mitigate the effect of the new tax charge on Child Benefit. n

CUSTOMER SERVICE FOCUS |

Customer Service Focus

Industry insight to help you make better business decisions

Are you letting sales go?

What the numbers mean and what changes are needed CONNECTED takes a look at the sobering figures found by researchers into a clear skills gap for many B2B professional service firms that fail to convert leads.

ONLY 16% of solicitors follow up on initial sales meetings within a week, says research from a company tasked with testing customer service levels. Out of the 84% that took longer than 7 days to follow up, only 50% captured the contact details of the enquirer.

That’s clearly not an encouraging statistic.

These figures come from mystery shops where the shopper took advantage of a free 20-minute consultancy offered by solicitors.

The scenario was loaded with great potential for new business, and a need to follow up.

Talking to firms that failed to follow up after the exercise, a few things became clear; solicitors are generally very willing to share their expertise and happy to advise. If they can help, they will help.

However they often feel less comfortable taking on a sales role. Following up a sales enquiry doesn’t come naturally to them, and many feel uncomfortable chasing new business.

The learning point is clear. The person handling an initial enquiry is not always the best person to follow it up. We see this in other sectors as well as in the legal sphere.

The accountancy profession often fares the same. A pattern that has been identified covers both a loss of potential new wins, as well as a loss of long-term clients who slip away due to lack of continued care.

If you have slow follow-up rates or notice clients leaving, think about changing who is responsible for this important part of the process. Select someone who actually enjoys selling and rapport building. And make sure someone takes details of all enquiries! n

DON’T FORGET... good service counts

1 2 3 4 5

customer service contributes to the success of organisations

strong customer relationships are the key to success and profitability front line staff play a critical role in forging close customer relationships soft, relational dimensions of customer service are increasingly important but difficult to measure

Return On Investment in customer service is a developing discipline

CONNECTED FEBRUARY 2013 | 31

| CHAMBER EVENTS

CHAMBER EVENTS Please visit the Chamber website for full details of all future Chamber events www.cambridgeshirechamber.co.uk

Your essential business calendar for the next month and a recent round-up Speed & Safari Networking Breakfasts SPEED NETWORKING BREAKFAST DATE Friday 8 February TIME 7.45-10.00am LOCATION Peterborough Arena, East of England Showground, Peterborough, PE2 6XE MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £22.50 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk SPONSORED BY:

To celebrate the launch of the new Toyota Auris, Marshall Toyota is offering all delegates the opportunity to test drive the brand new hybrid car.

FORTHCOMING BUSINESS EXHIBITIONS

Two Counties Business Exhibition In association with Suffolk Chamber of Commerce and Forest Heath District Council, sponsored by Crafted and CKLG. DATE Tuesday 5 March TIME 10.00am-4.00pm LOCATION Millennium Grandstand, Rowley Mile Racecourse, Newmarket, CB8 0TF MEMBER STAND PRICE £150.00 (plus VAT) NON-MEMBER STAND PRICE £210.00 (plus VAT) CONTACT Karen Dawson on 01223 209808 or email k.dawson@cambscci.co.uk

Huntingdonshire Business Fair

SAFARI NETWORKING BREAKFAST

In partnership with The Federation of Small Business, supported by Borney UK, Purple Haze and sponsored

by Urban&Civic.

DATE Tuesday 26 February TIME 7.45-10.00am LOCATION Huntingdon Racecourse, Brampton, Huntingdon, PE28 4NL MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £22.50 (plus VAT) CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk

DATE Thursday 18 April TIME 11.00am-4.00pm LOCATION Wood Green Animal Shelter, London Road, Godmanchester, PE29 2NH MEMBER STAND PRICE from £65.00 (plus VAT) CONTACT Karen Dawson on 01223 209808 or email k.dawson@cambscci.co.uk

Cambridgeshire Export Club DATE Monday 25 February TIME 5.00-7.00pm LOCATION Moller Centre, Storey’s Way, Cambridge, CB3 0DE PRICE Free to attend CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk A forum for exporters new and established to improve performance through Networking.

Six years ago the Chambers’ International Sector was launched. During that time it has run a significant number of export events which

32 | CONNECTED FEBRUARY 2013

has offered time for networking. The Export Club will be an invaluable forum in which to exchange views and keep up to date with new developments in a rapidly changing global business environment. It’s a place to share best practice, learn about relevant international trade support activities and discuss your problems with others who understand the environment you’re dealing with.

Held on the last Monday of the month and free to attend, the first meeting will be at the Moller Centre, Cambridge and at the Park Inn, Peterborough in March. No need to book, however you can register your interest, via email to k.hewitt@cambscci.co.uk n

Learn about export challenges

CHAMBER EVENTS |

Making an Exhibition of Yourself a Workshop on Delivering a Great Trade Show and Maximising the Outcome DATE Wednesday 6 February TIME 4.30-8.00pm LOCATION Wyboston Lakes, Great North Road, Wyboston, MK44 3BA MEMBER PRICE £20.00 (plus VAT) NON-MEMBER PRICE £27.00 (plus VAT) CONTACT Kelly Hewitt on 01733 370809 or email k.hewitt@cambscci.co.uk SPONSORED BY:

IT would be a mistake to assume that web based marketing has in any way dented the importance of trade shows both home and overseas. The opportunity at a well targeted show affords to meet decision makers and buyers, gather feedback from and develop relationships with existing clients and arrest the attention of potential customers is unsurpassed. It also presents an opportunity to check out the competition and feel the pulse of your market, enabling you to respond to changes and maintain your position.

This workshop is about choosing the right show investing time and money efficiently and maximising the opportunity, in short making a return on your investment. It is aimed at any business looking to participate as well as those regular exhibitors interested in learning how to optimise their performance. The context is international but content is valid for any show at local or national level. It will be of value to all staff associated with planning, delivering and executing the exhibition.

The programme will provide a step by step guide to running a successful show: • Evaluation of shows - choosing the right one • Setting goals • Preparation and planning • Does and don’ts of running the stand • Following up enquiries effectively and appropriately The International perspective will be covered in detail, topics will include: • The place of shows in the export strategy • Documentation for shipping • Understanding culture and language issues • UKTI funding for overseas shows n

Sustainability & Procurement in Construction DATE Monday 18 February TIME 4.30-7.00pm LOCATION Ridgeons Ltd, Station Road, Nr Pampisford, Cambridge, CB22 3HB MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £20.00 (plus VAT) CONTACT Kelly Hewitt on 01733 370809 or email k.hewitt@cambscci.co.uk

NEW member Ridgeons will be hosting this networking event at their refurbished Pampisford facility. Speakers include Dave Jordan, renewable energy specialist from Ridgeons and procurement representatives from the Cambridgeshire County Council. The Cambridgeshire Target Shooting Association will also share their plans for the upgrading of their Yaxley facilities. n

Dave Jordan from Ridgeons hosts the event

Chamber Member Induction Mornings Cambridge DATE Wednesday 27 February TIME 9.30-11.30am LOCATION Chamber Offices, Enterprise House, The Vision Park, Histon, Cambridge, CB24 9ZR Peterborough DATE Thursday 28 February TIME 9.30-11.30am LOCATION Chamber Offices, 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough, PE2 6FT PRICE Free to attend CONTACT Bren Coleman on 01223 209811 or email b.coleman@cambscci.co.uk

Informal Networking Evenings February 2013 Wed 6, 20

Ramada Hotel, Peterborough

5.00-7.00pm

Thurs 7, 21

Holiday Inn, Impington, Cambridge

5.00-7.00pm

Mon 11

The Lamb Hotel, Ely

5.00-7.00pm

Wed 13

Waterfront Bar, Wyboston Lakes

5.00-7.00pm

Tues 19

The Old Bridge Hotel, Huntingdon

5.00-7.00pm

Wed 27

The Boathouse, Wisbech

5.00-7.00pm

CONNECTED FEBRUARY 2013 | 33

| COMMERCIAL FEATURE

enormous

Our digital footprint...

We all enjoy our digital gear and gadgets, plus they make our lives easier right? But have you ever considered how much data you leave behind you as you go? We’ve created over 1.8 million zettabytes of data during 2012. To give you an idea of just how much that is, it’s the equivalent of 57 billion iPads or 210 billion film downloads.

Think about your part in this… Your laptop for example, what does it hold? Accounts, CAD Designs, business emails, financial information, pictures of the kids. So what happens when your hard drive fails?

Oh… you say, that’s not likely to happen to me… really?

The hard drive is the single most likely component to break. It consists of many small moving parts including a disk which spins at over 7000 times a minute.

Then there’s the Virus. Your data is far more likely to be destroyed by a virus than lost via hardware failure.

So what is the answer? Well there isn’t much you can do prevent a hardware failure and aside keeping your Anti Virus up to date, you’re at the mercy of those that write the next one!

The answer is a simple one – Backup!

Yes, that once-upon-a- time consuming, expensive and complex evil… but not anymore.

It’s a good idea to backup files regularly and if you want to be really safe, in two separate places. Most businesses choose to have a local backup and another offsite.

Let’s look at the options: External storage – Possibly the quickest and easiest way to make copies of your files. Simply transfer them to an external hard drive, memory stick or DVD. It does of course rely on you remembering to back up your files regularly but is ideal for the odd important file.

Online ‘backup in a box’ solutions: This makes backup convenient and painless, as long as you have a reasonable internet connection. However, data recovery from sites can sometimes be very slow, as you have to re-download your files. An ideal solution for your personal files and family photos for example but, it does not have the reliability and functionality for a business solution, where recovery time objectives (RTO’s) are key.

Enterprise cloud backup solutions: Fully automated cloud solution which seamlessly and unnoticeably collects your selected data and stores it remotely. Perhaps the most important function of this solution is that it has the ability to completely restore a server or machine to differing hardware, described as ‘bare metal restore’. Many also have the functionality to create a local backup without you even thinking about it. Yes it is more expensive but, when time is critical to your business and you have no files, then the expense dilutes into sheer thankfulness.

When considering a backup solution

If you would like to discuss your backup requirements in more detail please call to arrange a free 30-minute consultation.

www.dsm-itsupport.com 34 | CONNECTED FEBRUARY 2013

take a moment to think about what is most important to your business in the event of a significant data loss… Is it the fact you have it backed up or is it the comfort of knowing it’s recoverable? The answer should be both. Backing up is only half the solution! Think of it as going on holiday with your family and losing your return ticket. Yes, you’ll eventually get back but at what cost? Not being able to recover your data in time may not just be an inconvenience, it could be the end of your business. In short, a backup which isn’t recoverable in the time needed by your business isn’t a backup – it’s an archive.

UK partner:

SECTOR FOCUS |

Sector Focus

Updates from Chamber Sector Groups

For any feedback, general information regarding the Sector Groups, or to contribute, please get in touch with Helen Bosett. tel: 01223 237414 email: h.bosett@cambscci.co.uk

HR AND RECRUITMENT

Keeping stress under control MOST of us recognise and accept that we will encounter stressful experiences in our lives from time to time. When stress is prolonged, it has the potential to produce more lasting damage which impacts both home and work.

Absence from work It is a problem and a cost for employers. It presents difficulties for colleagues who have to undertake extra work and can create feelings of isolation in those who are absent.

Judith Underhill, Sector Chair

Psychological issues Stress is not in itself a psychological illness but may be a factor in the development of anxiety, depression or panic attacks.

These may be relatively mild and reversible conditions but can be difficult to handle without specialist advice and support.

Physical illness Physical symptoms can include stomach problems, musculoskeletal problems such as lower back pain, skin disorders and coronary heart disease.

Damage to relationships Stress affects our mood and can make us irritable or withdrawn. We can also become obsessed with particular tasks and neglect important relationships with friends, colleagues and family.

What can we do to help ourselves?

Be realistic - regain perspective and ask ‘what am I really worrying about – what’s the worst that could happen?’

Prioritise - categorise what you have to do into the important things that really deliver results and other activities that just get in the way.

Keep as healthy as possible - have a balanced diet with fibre, fruit and vegetables. Take exercise, such as a brisk walk, every day.

Manage your thoughts - thought management involves taking active and conscious control over negative thoughts.

Balance your life - ensure you have a rounded life by developing outside interests.

Create a healthy work-life balance; give proper time to family, friends and yourself. n

BUSINESS WOMEN

Meet the Committee!

Q A

What do you do in business?

I run Sandler Training, a sales management training business. My typical clients are business owners that have good businesses, but are frustrated by certain business development challenges, which could include: • Concerned that their prospecting methods are not working • Fed up with prospects focusing on price, rather than value • Worried about hiring a sales person, can’t afford it not to work • Frustrated that they have to give away a lot of free information without always getting the business

Q A

What are your top three tips for running or working in a business?

1. Know where you are going. Be very clear on what your vision is and what are your goals for you and your business.

2. Understanding your motivation for working helps you get through tough times 3. Never stop learning.

Q A

What do you do to unwind after a busy day?

As much sport as I can fit in. Running, adventure racing and riding (horses).

The rugby days are definitely behind me.

Q

If you could pick anyone to sit next to at a dinner party, who would it be?

Meet Caroline Robinson from the Business Women’s Sector...

A

Bruce Parry. Given the extraordinary people and cultures he has lived with, he’d have fascinating stories.

Q A

Why are you a Chamber member?

To expand my network locally. My philosophy is give and you will receive, so I contribute through involvement in the Sector Committees. n Caroline Robinson

CONNECTED FEBRUARY 2013 | 35

| SECTOR FOCUS LEARNING & SKILLS

Apprentice supports One Source Communications’ growth strategy RECRUITING the right person, with the right skills set, aptitude and attitude was key for the next stage in the growth plans for successful Peterborough-based IT business, One Source Communications Ltd, based in Lynch Wood.

Pav Patel, Managing Director, said: “Since the business was established three years ago, it has gone from strength to strength.

To grow further, we needed to expand our workforce to support our strategy.”

Pav decided to take on an apprentice from City College Peterborough ,“The whole process was easy,” said Pav, “They advertised the job and shortlisted the applicants for us to interview.” A few weeks later, Garion Swann (17) joined the team and has already made a good impression.

Garion had applied for a range of positions to get into the job market, he always wanted to develop a career in IT. He said: “I submitted my CV to the College and they arranged the interview for me.

I was delighted when I was offered the apprenticeship placement as it will help me to gain practical work-based experience whilst I continue with my studies and work towards an IT apprenticeship qualification.”

There is currently a £1,500 incentive for businesses with fewer than 1,000 employees who haven’t taken on an apprentice within the last 12 months who take on an apprentice (maximum 10).

To find out more, phone City College Peterborough on 01733 761361 or email business@citycollegepeterborough.ac.uk n

Garion Swann, apprentice

Conference Inspires Careers THOMAS Deacon Academy’s annual Inspire Careers Conference was their biggest and best yet with over 50 exhibitors!

Some exhibitors included Chamber members Colin Grant Associates, Kids Unlimited, Saffery Champness and Chef de la Maison who were on hand to talk to students about careers and job opportunities. Students also had the opportunity to attend a variety of ‘taster’ workshops led by employers.

As well as offering opportunities for their

students to research future options, the conference also provided opportunities for over 30 students to gain work experience helping with preparations and assisting on the day.

One of the students who attended on the day said: “It’s been really a good opportunity to meet the companies and find out what roles they want people like us to fulfil in the future.”

Any businesses who would like to be involved later this year will find details on

the Partners in Business area of the school website www.thomasdeaconacademy.com n

Ely Skills Event DATE FOR YOUR DIARY: Wednesday 10 April Following the success of other skills events and as part of Ely Cathedral Celebration of Business, the Chambers’ Learning and Skills Sector will be running ‘Grow your Business through People’.

From 8.30am-12.30pm there will be presentations, an interactive workshop, light refreshments and networking.

Over 50 exhibitors attended the annual Inspire Careers Conference

36 | CONNECTED FEBRUARY 2013

Further details will be announced in future issues of CONNECTED, or keep any eye on the Chamber website. n

SECTOR FOCUS | COMMUNICATIONS

Communications Sector Manifesto THERE is a great opportunity for local businesses to harness the power of effective communication through the multiple and affordable communication channels we have available to us today.

Sharing expertise and experience, we can positively impact fellow Chamber members’ businesses

The importance of

communication It may sound obvious but many of us forget how central good communication is to everything in life. The Communications Sector Committee will offer best practice and guidance for fellow Chamber members who wish to upskill and make the most of the tools available. We look forward to hearing from you! If you’re not already using the below social media platforms, why not dip your toe and see what the fuss is about...

The Communications Sector’s manifesto is to share their expertise, experience and industry best practise to show Chamber members how to positively impact their business by using on and off line communication to attract, engage and sustain key internal and external relationships.

The Communications Sector will deliver guidance on communications via the channels available to all Chamber members - online, articles in CONNECTED and at events.

Free guidance is available via this new Sector. Join the special LinkedIn Group ‘Cambridgeshire Chambers of Commerce Communications Sector’. Being part of this group will allow you to share your views, ideas and knowledge surrounding communications or ask questions which the Sector committee will endeavour to answer.

Or email any questions to communications@cambscci.co.uk n

Join the LinkedIn conversation!

Find the Cambridgeshire Chambers of Commerce Communications Sector Group.

LinkedIn is a free communication tool for professionals.

Facebook can help to showcase your products and build community.

Using twitter to extend face-to-face conversations is essential in the digital world.

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| CONNECTED MAGAZINE B2B PRODUCTS & SERVICES

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