DPrint instructions and FAQ

DPRINT

What students need to know to print, scan and copy on campus

ADD FUNDS TO YOUR ACCOUNT ONLINE

You can access the DPrint top-up page three ways.

Log in with your Concordia netname and password and choose the top-up amount you want.

TO START USING DPRINT SERVICES 1. Have a valid Concordia student ID card and or a Concordia netname and password.

2. Add funds to your account at concordia.ca/dprintfunds ** You must have a valid Concordia student ID card for at least

24 hours before you can use DPrint.

Find more details about getting your ID at concordia.ca/card

PRICE LIST Black and White Letter Simplex: $0.11 Letter Duplex: $0.21 Legal Simplex: $0.11 Legal Duplex: $0.21 Ledger Simplex: $0.19 Ledger Duplex: $0.37 Scanning: $0.05 per page

Colour Letter Simplex: $0.37 Letter Duplex: $0.73 Legal Simplex: $0.42 Legal Duplex: $0.83 Ledger Simplex: $0.57 Ledger Duplex: $1.10 Scanning: $0.05 per page

• concordia.ca/dprintfunds • Concordia App under “My Account” • Student Hub “My CU account” under “Printing & scanning”

TO USE A DPRINT DEVICE

Swipe your Concordia ID card or enter your netname and password at the device SCANNING

COPYING 1. Press ‘Access Device’ on the touch screen, then select ‘Copy” 2. Select the required copying features 3. Enter copy quantity 4. Press ‘Start’

Your scan will be sent to your email address as set on your MyConcordia Portal

1. Press ‘Scan’ on the touch screen 2. Press ‘Start’

MAIN MENU

WEBPRINT

Place document face down on the glass, left corner arrow

Press the ‘Home’ button on the right

webprint.concordia.ca

Upload and print your document from your web browser to a DPrint printers 1. Log into “webprint.concordia.ca’ with your netname and password.

1. Press “Print Release” on the touch screen.

2. Select the job to release, then click “Print”.

LAST STEP Press your “netname”, select and press “log out”

OR Load the documents face up

PRINTING

2.In the left sidebar, select “Web Print”, “Submit a Job”, and follow the instructions

WEBPRINT A WALK-THROUGH 1. Log into “webprint.concordia.ca’ with your Concordia netname and password.

2.In the left sidebar, select “Web Print”.

3. Choose “Submit a job”, and select either “Black & White” or “Colour”.

Note: You can only release colour jobs at a colour printer.

4. To continue, choose “Print Options and Account Selection”.

5. Enter the number of copies, select “Upload Document,” then click “Upload & Complete.” Your print job will be ready for release at the DPrint device.

Did you know?

When using a lab or library computer, You have direct access to print. In this case, you don’t need to use webprint.concordia.ca.

WHERE DO I GET MY COPIES?

To get your printed copies walk over to a DPrint device on campus.

Look for the black & white and colour devices identification on the device. If you send a job to the colour queue, it will only be available on the colour devices.

1. Swipe your Concordia ID at the device or enter your netname and password on the screen.

2. Press “Print Release” on the touch screen.

3. Select the job to release, then click “Print”.

4. To log out press on your netname at the top left.

WHERE ARE THE DPRINT DEVICES LOCATED? With over 40 self-serve devices on both campuses.DPrint is your on-campus solution to print, copy and scan.

You will find DPrint devices in the library, and in all major buildings.

For the complete list, visit

> concordia.ca/it

For questions about DPrint email us at dprint@concordia.ca

FAQ PRINTING How do I send a print job to a DPrint device ?

Print jobs can be submitted from library and lab computers or by using WebPrint from your personal laptop.

How do I select the correct DPrint device for printing ?

You can choose from two different printer options: 1) For black and white printing, select the ‘Black & White’ print option from the computer 2) For colour printing, choose ‘Colour’ print option from the computer If you send a print job to a black and white device, it will not appear on a colour device, and vice versa.

Note: if you send a print job using the “Black & White” print option, you can only print in black and white. If you send a print job using the “Colour” print option, you can choose to print in colour or black and white by selecting print as t‘Grayscale’.

How can I tell which DPrint devices print colour (Colour) and which devices print black and white (Black & White) ?

A sign on the top of each device identifies them as COLOUR or BLACK AND WHITE. A full list of DPrint self-serve devices can be found online at concordia.ca/it I sent print jobs to the DPrint device, but they are not listed in my print queue. What do I do ?

It is likely that you are trying to retrieve your print job from a type of device that does not match the printing option that you selected (colour vs. black and white). Check both types of machines to locate the file you wish to print.

I selected my job to print but it still won’t print, what do I do ?

Make sure that you have sufficient funds for the print request. When you select a print job, the page count and total cost will appear in the window on the top right of the touch screen. If the cost of your job exceeds your account balance, the job will not print. A pop-up notification will indicate ”You do not have sufficient balance to release the job(s)”. *** If you’ve sent a print job in a paper size that is not Letter (8.5’x11’), Legal (8.5’x14’), or Ledger (11’x17’) then the print job will be held with an error message stating ‘Job held. Needs resources’. You will need to resend the job and select one of the accepted paper sizes.

--- The file/drivers may be corrupt. Delete the job from your queue and resend it from a different computer.

dprint@concordia.ca

FAQ

My job printed, but all the pages were blank/blacked out Sometimes printing directly from a webpage will appear as a blank page. Save the webpage as a PDF and then send that document to print.

Protected PDFs sometimes print blank pages. There is not always a way around this. Sometimes you can save the file as a PDF, or save as regular PDF, and print.

!

There is a setting in Acrobat for PDFs to “replace colour with black”. So when you print a document with colour photos to a Black and White printer, all the photos appear as black boxes. Turn this off in Acrobat and send the job again. If all the above fails, please send an email to dprint@concordia.ca

Long delays between print jobs Currently, when printing multiple jobs at once, there is a 10-15 second delay between each job. This is to avoid errors on the accounting server. This is the fastest we can make it. We apologize for the delay.

My job printed but my account balance did not change The balance won’t change until you log out and log back in.

Sometimes there is a communication delay with the accounting server. Once communication is re-established the account balance will be updated accordingly.

Webprint failed Webprints are limited to HTML, Image Files, office suites and PDFs. Other file types such as Secure PDFs, proprietary file formats, etc. will not be recognized by Webprint.

COPYING

Why do I get blank pages when I copy from the glass ?

It is likely that you have your original on the wrong corner of the glass.

Always orient your original to the corner of the glass with the green arrow.

SCANNING Why do I get blank pages when I scan from the glass ?

It is likely that you have your original on the wrong corner of the glass. Always orient your original to the corner of the glass with the green arrow.

How do I copy odd sized originals, ID cards, or delicate paper ?

Place the original face down on the glass (corner with green arrow) and cover it with a sheet of blank paper. The devices will automatically detect the original size to be the same as the cover sheet.

DPRINT dprint@concordia.ca concordia.ca/dprint Q Business Services