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Component Manufacturing dverti$ dverti $ er
Don’t Forget! You Saw it in the
October 2020 #12255 Page #16
Adverti$$er
Delivering on Our Values at Spida Wendy Boyd Sales and Marketing Manager Spida Machinery
Let’s face it, when a supplier to the industry has been around for a long time, decades in our case, there are certain values that we live by. These values are the support structure on which we build our business. I believe it’s called “commitment to the cause,” or as others would say, an insatiable appetite to succeed.
5 Key Values at Spida 1. Always work with the customer to produce what they need 2. Value for money is paramount 3. After-sales support and service are vitally important
Our continued motivation, though the list is plenty, includes 4. Partnerships are crucial providing the best possible product at the best price, continually improving our communication and really listening to our 5. Information access 24/7 online is key for educating and empowering the customer customers’ needs, and making sure we meet our commitments partner, no matter their requirements at every opportunity. Take our Service Team, for example – Brian, Cullen, Chad, and the boys are constantly traveling, installing, servicing, providing fresh ideas, and bringing back those little pearls of wisdom that the customer tells us. Dealing with the bottlenecks the customer is experiencing in their own production, we as suppliers to this industry can learn what to do better and how to assist our customers in improving the production of their components, wall frames, and/ or roof trusses in a way that best suits their needs. If you listen, you learn, develop, and grow. After-sales service is a vital string to our bow. With 14 full-time Service Team members on the road, around the world, our commitment to the customer and their business, machinery, and software, as well as their service and maintenance regime and the safety of the equipment, is of utmost importance. Planning our service time and delivering on time
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