What’s Hot? A SEASONAL PUBLICATION FOR UNITS OUTLINING THE LATEST NEWS FROM THE WORLD OF HOT & ICED BEVERAGES…
Edition: Summer 2017
Foodbuy Communication | Released on 21st April 2017
What’s Hot? #006: Summer 2017
ACTIVITY PLANNER
Summer… At a glance We hope this helps you “plan your journey” throughout the summer season. Make sure you’re strapped in!
18th May Costa PTS Summer Campaign (Page 2)
8th May Unbranded Coffee Shop Summer Campaign (Page 6) Costa PTS Reusable Cup Launch – w/c 24th April 2017 Costa PTS New Mobile Pod Launch – w/c 24th April 2017
2nd May Starbucks WPS Summer Campaign (Page 5)
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28th April Costa Express New Customer Service Telephone No. (Page 4)
What’s Hot? #006: Summer 2017
COSTA ‘Proud to Serve’
…everything you need to know! Here’s everything you need (and more) to optimise your Costa ‘Proud to Serve’ campaign.
Costa PTS Summer Campaign Launch, 18 May 2017 Overview: The Costa ‘Proud to Serve’ summer campaign launches on Thursday, 18 May and all sites that operate a Costa Proud to Serve (served offer) can participate. If you have a blender, then you can serve the full range of summer drinks. Don’t panic if you haven’t got a blender, because you can instead serve the ‘Shaken over Ice’ range. These are your favourite hot drinks just shaken over ice for a cool summer caffeine fix. Inform: You will not receive new summer menu panels automatically! You will only receive these if they have been ordered by your line manager. To maximise your profit in PTS for the first time you can now serve MASSIMO DRINKS. Please take this opportunity where you can and introduce these large size drinks to menus. Action: For full details on the summer campaign please refer to…
Costa PTS summer campaign guide (the Manager’s guide will also be sent in due course); Costa PTS summer drinks quick recipe guide (for quick reference next to your blender); Costa Ice shelf life (shelf life guide once product is opened); Costa Ice RSP matrix (please ensure you are pricing your Costa drinks correctly, refer to this matrix to ensure you are not eroding your margins).
If in Doubt: If you, or your Regional Manager, have not yet ordered new signage then you can now order it yourself (chargeable to site). The form here must be completed in full and emailed to costa.customerservices@whitbread.com
Costa PTS Reusable Cup Launch, 24 April 2017 Overview: Costa are pleased to announce two new reusable cups available for all PTS sites. Inform: These cups will hold either a Primo or Medio sized drink. These reusable cups can also be used with the Costa Express machines. Customers will have a choice between:
Reusable red cup, (LAUNCHING SOON) styled after the iconic takeaway cup; And, the new Costa Foundation Travel mug (AVAILABLE NOW);
Action: If you would like to order either of these products, please use your normal Costa Brakes Ambient account using the codes to the right. If in Doubt: Contact costa.customerservices@whitbread.com
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What’s Hot? #006: Summer 2017
Costa PTS – New Mobile Pods Overview: The New Costa Proud to Serve mobile cart (yes, it’s got wheels)! is ideal if you want a Proud to Serve in a location outside of your normal coffee shop or restaurant areas. Inform: The new pod is available to order via Cinnamon, a Compass approved supplier. Coffee machines are available via Compass Equipment Solutions as per the normal process. They can be contacted via email on sales@compassequipmentsolutions.co.uk Action: For more information, details of costing, dimensions and how to order a mobile pod of your own, please click here to download the PDF. If in Doubt: Contact the Foodbuy.Supportline@Foodbuy.eu
Costa PTS Takeaway Cup Lids Overview: Reminder – all Costa PTS sites must be ordering the new takeaway cup lid moving forward (VMC: 29126). This cup now fits all Massimo, Medio and Primo cup sizes. Inform: Great news! The new takeaway cup lid is a “one size fits all” – so fits all Primo, Medio and Massimo cups. This lid should be used for hot drink cups only. Action: Please order the new lids using the Brakes VMC: 29126 from your Brakes Costa Ambient account. If in Doubt: Contact costa.customerservices@whitbread.com
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What’s Hot? #006: Summer 2017
(All Costa) Mocha Italia Bean Switch Overview: Costa are making some important changes to the pack sizes of their Mocha Italia coffee beans – as a result they will also be changing the codes of the products to reflect the new pack sizes. Inform: To help us effectively run down stock of the previous pack size and code, please order until is unavailable and then switch to ordering the new codes. Action: Begin ordering the new codes (see below) as soon as the old products are unavailable. If in doubt: Contact the Foodbuy.Supportline@Foodbuy.eu
Costa Express - New Customer Services Number Overview: The Costa Express Helpdesk have moved to a new telephone number for all Costa Express sites to use. From Friday, 28 April 2017, the previous number will cease to operate. Inform: The new telephone number for the Costa Express helpdesk is: 0345 034 1555.
Helpline Support - Option 1 Stock - Option 2
There are no changes to the Costa Express Customer Complaints telephone number (0333 003 5883) or to the Costa Express Invoice Queries (0871 527 9223 Option 3). Please note: The machine labels inside your concession/s are in the process of being be replaced with the new number (see example on right). Remember, the number is already live and can be used with immediate effect.
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What’s Hot? #006: Summer 2017
STARBUCKS ‘We Proudly Serve’
…everything you need to know! Here’s the latest news for all Compass Group UK&I Starbucks ‘We Proudly Serve’ sites…
Starbucks WPS Summer Campaign Launch, 2 May 2017 Overview: The Starbucks WPS summer campaign launches on Tuesday, 2 May 2017, after the Bank Holiday weekend. The Starbucks WPS summer campaign launches in line with the Starbucks High Street stores and will run through until the 6 September. Inform: Starbucks are leading with Frappuccino as the featured beverage this summer. However, for those sites that don’t take Frappuccino and are eligible, they will also have access to a firm favourite – the iced caramel macchiato. As a default all Frappuccino sites will receive Frappuccino collateral. (Apart from Medirest who will receive iced regardless of whether they do Frappuccino or not, as this is part of the CQUIN approach) Compass will align with the Frappuccino focus in Starbucks high street store, making the most of the buzz and excitement the retail team will be creating through social media. Action: Please click here to view the summer campaign guides – Frappuccino here or Iced here. You will receive POS for your A Board and a strut card, for sites with new branding you will also receive a new menu board sticker. Please also join the Summer Drinks webinar on 24, and 25 April or 30 and 31 May. Click here for the webinar details and link. If in Doubt: For all Starbucks queries, please contact Zoe Somulu at zsomolu@starbucks.com
Starbucks WPS New POS available! Overview: Do you need something new to excite your customers? Inform: New POS is available for your site! This includes some posters which can highlight linked details, promotional activity or just ensuring your customers know they can customise their drinks. These new strut cards and posters are available to you free of charge and can help drive sales in your unit. Action: If you would like any of the new POS, please contact your Starbucks rep. If in Doubt: Please contact Foodbuy.Supportline@Foodbuy.eu if you are unsure who your Starbucks representative is.
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What’s Hot? #006: Summer 2017
UNBRANDED* Note, restrictions apply to these promotions. Check with your Line Manger if unsure.
Unbranded Coffee Shop Summer Drinks Launch, 8 May 2017 Overview: All of our branded coffee shops offer a seasonal range for summer and this year we have created a delicious range of ‘on trend’ summer drinks for sites that operate an unbranded coffee shop. Inform: There is a wide range of drinks in this year’s range that will appeal to all customer types, whether they are looking for a refreshing caffeine hit or a super healthy fruit smoothie! The range covers everything your site needs to deliver great summer drink sales this summer. There are even recipes that don’t require a blender; so if you can’t afford to buy one please offer the ‘Shaken over Ice’ range to ensure your customers can still get a hand crafted summer drink. Action: Please refer to the drinks guide here. If you are unsure which drinks your sector should be taking or using, please be sure to check with your Line Manager. Note – not all drinks will be available to sites. If in doubt: Contact the Foodbuy.Supportline@Foodbuy.eu
Twinings “Over Ice” Teas Overview: With the warm weather we will inevitably see a fall in hot beverage sales. So, in order to maintain sales, you will need to substitute these with hand crafted cold drinks instead! Sales of iced beverages are up 30% year on year on the high street; so this is an opportunity that can’t be missed. Inform: Twinings shaken over ice appeals to health conscious consumers looking for low calorie, great tasting and refreshing drinks. Choose from two great tasting recipes using teas already in the Compass range (Green Tea and Sweet White Peach or Superfruity & Cucumber). No blender is required, the Twinings over ice shaker makes preparation simple and quick adding theatre and skill for added value and satisfying demands for freshly prepared beverages. Action: Please check if your sector is taking the Twinings teas over ice in your seasonal range this summer. You can order your Twinings over ice shaker from the 1 May by completing the POS order form and emailing it to compassaccount@twinings.com If in doubt: Contact Susie.Hodgkin@twinings.com
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What’s Hot? #006: Summer 2017
New UCC Grand Café Design Overview: UCC have refreshed their packaging and POS design for their Grand Café coffee. Inform: The new branding has a great look and feel and enables you to showcase your coffee and use POS to drive sales. Current product will be transitioning into the new packaging and the aim is for every Grand Café coffee product to have moved into the new design by the end of April. UCC will be running down stocks of existing packaging which will mean there will be some products that have to move into an unprinted temporary laminate. Download the Redesign Support pack here for full detail! Action: Order your POS directly from UCC using your account number. • • • •
POSGRA0000 Grand Cafe 3 x A3 Posters POSGRA0001 Grand Cafe 10 x Table Talkers POSGRA0002 Grand Cafe Loyalty Cards x 500 POSBOO0503 Grand Café Marque Stamp Self Ink
The 8/12/16oz paper cups have been rebranded, featuring the new Grand Café slogans in 5 bright, mixed colour sleeves – these are available to order immediately. Please note, once stocks of the current 4oz Grand Café cups (CUPHUH0781) have exhausted, we will be replacing them with plain white ones, codes below: • • • •
CUPHUH0804 4oz Single White cups 1 x 1000 CUPUCC0000 Grand Cafe 8oz Ripple Cup 1 x 925 CUPUCC0001 Grand Cafe 12oz Ripple Cup 1 x 740 CUPUCC0002 Grand Cafe 16oz Ripple Cup 1 x 620
If in Doubt: Contact the Foodbuy.Supportline@Foodbuy.eu
Nestle Sjora (Mixed Smoothie) Switch Overview: We have been notified by Nestle that they will soon be delisting the Sjora smoothie mix product due to low sales. The good news… the Foodbuy team have been working hard with Oranka to list and produce a like-for-like product. Inform: Products are still in the process of being set-up, but they will need to be purchased directly from Oranka, so please ensure you have an account set up with them. Action: Hold for now, but beware that the Nestle Sjora product will no longer be available. We will send further details and codes for the new Oranka products once available. If in doubt: In the meantime, please contact Foodbuy.Supportline@Foodbuy.eu to help create an account with Oranka in time for the new product listing.
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What’s Hot? #006: Summer 2017
THINK Environment
Reducing Paper Cup Waste: Update Overview: The need to reduce paper cup waste and increase the recycling rates of paper cups is a national challenge and one that Compass Group UK & Ireland takes very seriously. We have been working closely with our industry partners for some time, looking at how we can tackle this issue. Inform: Compass Group UK & Ireland is one of 45 companies to commit to an industry-wide Paper Cup Manifesto, with the aim of increasing paper cup recovery and recycling rates by 2020. Action: Introducing two innovative products/services available to you… 1. Reusable mugs… As well as continuing to encourage customers to opt for a ceramic mug when dining in, Compass has teamed up with Mug For Life® to provide an on-thego alternative to paper cups. Mug for Life® is a 12oz reusable mug, made in the UK from BPA-free polypropylene (PP) and available in a range of colours. It has an optional silicone grip, which can be custom branded and is supplied in a recycled carton. Mug For Life® is proven to keep your drink hotter for 53% longer than a paper cup, and for every ten mugs sold they will plant one tree in the UK. For more information on how to offer a Mug For Life® solution (including pricing details) please contact info@mugforlife.com or 01202 888 192.
2. Simply Cups… Compass has recently partnered with Simply Cups, the UK’s only paper cup collection and recycling scheme. For the first time, units signed up to our trial programme can have their paper cups separately collected, shredded and recycled into new cups as well as other useful products such as as pens, pencils and notebooks. For more information about signing up to this initiative and for details of the products you can purchase from these recycled cups, please contact Maddie Hickman, Simply Cups Scheme Manager on mhickman@closedloopuk.com or 0808 168 8787. If in Doubt: Contact the respective supplier using the details provided above.
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What’s Hot? #006: Summer 2017
USEFUL CONTACTS
Here’s some useful contacts that you may need to use throughout your campaign… New Additions: •
New Twinings Account Manager – dealing with day-to-day Twinings tea queries Susie Hodgkin - Tel: 07803 011647 - Email: Susie.Hodgkin@twinings.com
•
New Alpro Account Manager – dealing with day-to-day Costa PTS & Express queries Ian White – Tel: 07583074571– Email: ian.white@alpro.com
•
New Account Manager Mars Drinks – dealing with new business queries John Straughton – Tel: 07807150816 – Email: john.straughton@effem.com
Costa: • • • • •
Costa Customer Services - All day-to-day Costa queries Email: costa.customerservices@whitbread.com... Costa Express Helpline – All Costa Express day to day queries and maintenance reporting Tel: 0345 034 1555… Christine Heaton – Dealing with day-to-day Costa PTS & Express queries Tel: 07713 699600 – Email: Christine.Heaton@whitbread.com Michelle Gomes – New Business Development & Senior Account Manager Tel: 07917132805 – Email: MichelleGomes@costa.co.uk... Sarah Wileman – Supporting our Costa Franchise Estate Tel: 07736194563 - Email: SarahWileman@costa.co.uk...
Starbucks: • •
Zoe Somolu – All Starbucks We Proudly Serve queries Tel: 07714615013 – Email: zsomolu@starbucks.com Stewart Middleton – All Starbucks Franchise store and new business queries Tel: 07584333237 – Email: StMiddle@starbucks.com
UCC Coffee: For all unbranded coffee shop coffee & UCC machine maintenance… • • • •
UCC Customer Services – For ordering cleaning chemicals, maintenance reporting Tel: 01908 275520 Craig Muir – Senior Account Manager – New business queries Tel: 07774005796 – Email: craig.muir@ucc-coffee.co.uk John Hill – Mobilisation and Equipment specialist Tel: 07825 548058 – Email: John.Hill@ucc-coffee.co.uk Marianne Matthews – Training support and day to day queries Tel: 07917045703 – Email: Marianne.Matthews@ucc-coffee.co.uk
Espresso Service: Service Partner for maintenance of non-UCC coffee machines, water boilers, bravilor bulk brew kit and water filters…
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What’s Hot? #006: Summer 2017
•
David Barton – Escalation contact for maintenance of non-UCC coffee machines Tel: 0844 692 2222 – Email: dbarton@espressoservice.co.uk
Benoits Chocolate Factory •
Danny Cohen – Day to day queries Tel: 00-353-87-2385018 - Email: benoitschocolatefactory@yahoo.ie
Drink Me Chai: •
Zak Manhire – Day to day queries for chai powder support Email: Zak@drinkmechai.co.uk
Hotel Chocolat •
Laura Dance – Day to day queries and new business enquiries Email: Laura.Dance@hotelchocolat.com
Nestle: •
Dan Balnave – Nescafe Machines (instant coffee) Sjora Ice blended drinks & new business queries Tel: 07795223410 – Email: Daniel.Balnave@UK.nestle.com
Douwe Egberts: •
Andrew Severs – Day-to-day queries for frozen coffee suppliers, machines & new business queries Email: Andrew.Severs@JDEcoffee.com
Pack’d •
Tel: 07855546144- Email: luke@packd.co.uk
PG Tips: • •
Unilever Compass PG Tips day-to-day queries, POS & merchandise orders Email: CompassPGtips.support@unilever.com Janice Sardone – New Business queries and bespoke business support Tel: 07771762841 - Email: Janice.Sardone@unilever.com
Mars Flavia: •
Mars Flavia day-to-day queries and to place orders Tel: 01256 487011
Monin: Our core partner for coffee syrups… •
Jackie Clark - Monin day-to-day queries Email: Jackie.Clark@b-opie.com
Nespresso: Our core partner for coffee pod machines… •
Anna Rhodes - Nespresso day-to-day queries & new business Tel: 07990540227 – Email: Anna.Rhodes@nespresso.com
Compass Equipment Solutions
•
All coffee equipment should be ordered via: sales@compassequipmentsolutions.co.uk
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What’s Hot? #006: Summer 2017
…distribution list If you (or someone you know) would like to be added to the distribution list for “What’s Hot?”… Please email: Jennifer.Griffin@foodbuy.eu providing the following details: 1. 2. 3. 4. 5.
Full Name Unit Name & Number Hot Beverage Type (e.g. Costa, Starbucks or unbranded) Sector Email Address
…thank you for reading! Thanks for taking the time to read “What’s Hot?”… If you have any questions or queries regarding any of the content found in this document, please do get in touch! Thanks,
Jenni Griffin Business Excellence Manager Hot Beverages - Foodbuy
IMPORTANT - The information within this document, or attachments, are for the sole use of Compass Group UK & Ireland employees, and may not be used or shared with any parties outside this group without prior permission. Should you have received this information, or attachments, and are not a Compass Group UK & Ireland employee, please delete immediately and remove from your system. Please also inform the sender and do not disclose the contents to any other person, use it for any purpose, or store or copy the information in any medium.
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