Netwatch Horizon Spring 2026

SPRING 2026

Horizon

TABLE OF CONTENTS Into the Storm

6

Engineering the Future

10

Power Under Watch

13

The Intelligent Core

17

On Her Terms

20

Beyond the Lens

24

If You Build It, They Will Come

27

The Mindset Shift

36

Unlocking the Future

40

From Exploration to Expectation

46

HORIZON

WWW.NETWATCHGLOBAL.AI

Publisher

Contributors

KURT TAKAHASHI

MICK LOWRY STEVE EGAN KARAH DEL CONT PETER GIACALONE JENNY ROGERS ERICA CUYUGAN KURT TAKAHASHI CORY HARRIS SCOTT FOLEY

Editorial Team

COMPASS

Content Director

RHIANNA DANIELS HILE

Special Thanks

ASIS INTERNATIONAL SECURITY SYSTEMS NEWS OMDIA

INTO THE STORM It feels like we’re standing in the middle of a perfect storm — not of crisis, but of acceleration.

Artificial intelligence is advancing rapidly. Automation is scaling across nearly every industry. Infrastructure is expanding at a pace that was unrealistic just a few years ago. Everywhere you look, technology is moving faster — smarter platforms, more connected systems, increasingly autonomous decision-making.

The momentum isn’t subtle.

Gartner expects global IT spending to surpass $6 trillion in 2026, with growth across every major category — from data centers and software to devices, communications, and IT services. Even amid ongoing debate about a potential AI bubble, investment in AI infrastructure continues to climb.

The numbers don’t lie. Organizations aren’t pausing. They’re building.

In security, we’ve already experienced one major transformation. Over the past decade, hardware — once the unquestioned backbone of the industry — gave way to software. Today, customers identify their systems by the platforms they run, not the devices mounted on the wall.

Security is no longer confined to cameras, access points, and alarms. It has evolved into an interconnected ecosystem that brings together building systems, IT infrastructure, cybersecurity, analytics, and operational technologies. What used to be a siloed physical function now intersects with enterprise software and digital intelligence at every level.

In practical terms, you can see how dramatically the role of security technology has evolved. A camera is no longer simply recording footage. It has become a smart IoT device — one that continuously documents its environment while generating intelligence that can support proactive intervention, operational insight, and ultimately, a safer environment.

The same transformation is happening with access control. It no longer exists just to lock and unlock doors. Today’s systems manage physical identities — tracking how individuals move through facilities, controlling access to sensitive areas, and automating permissions, auditing, and compliance processes. When integrated with cybersecurity capabilities, these technologies form a connected ecosystem that turns security infrastructure into a true technology estate, operationalizing protection rather than simply watching video or managing entry points.

Kurt Takahashi CEO, NETWATCH

The real objective is to look holistically at the entire environment — every system, every dataset — and align those capabilities with operational needs. By doing so, organizations can protect people and assets more effectively while becoming smarter about auditing, reporting, and maintaining compliance.

This is how modern security technology helps make the places where we live, work, and play safer.

Security is becoming operational intelligence, and AI is accelerating that shift in more ways than one.

Its influence goes beyond the systems we deploy. It’s changing how we work, how we decide, and where we focus our attention. Agentic AI can analyze patterns across multiple platforms, correlate signals in seconds, and surface what actually matters. It removes much of the manual effort that once consumed teams.

That matters because it allows people to concentrate on what machines can’t replicate — judgment, leadership, accountability, human response.

Used strategically — not impulsively — AI makes security more impactful and more valuable to the organization as a whole. It transforms it from a reactive safeguard into a source of enterprise insight. It strengthens resilience. It improves efficiency. It connects cyber and physical domains in ways that weren’t previously possible.

At the same time, expectations are rising. Buyers aren’t just asking, “Does it protect?” They’re asking, “What else can it do?”

Organizations are seeking out technology that delivers operational insight alongside security outcomes.

Because when systems work together, the benefits multiply: predictive maintenance, faster communication during emergencies, proactive security, real-time situational awareness, and stronger business continuity.

Security is no longer just about preventing loss. It’s about helping the entire organization be smarter.

We’re seeing unprecedented investment, rapid AI advancement, and a structural shift from hardware to software — and now from software to autonomous intelligence. At the same time, organizations are being asked to deliver more integration, more visibility, and more measurable value.

When change moves this quickly, it can feel destabilizing.

Technology is arriving faster than many organizations can fully absorb it. New capabilities are deployed before governance matures, and automation is layered onto workflows that weren’t designed for it.

Critical decisions are based on massive data streams, and clarity gets buried in volume.

The real danger isn’t the technology itself — it’s the space between what we’re capable of rolling out and what we’re actually ready to guide. When we move faster than our strategy, things start to wobble.

In any storm, you look for something steady. A lighthouse doesn’t calm the wind, but it gives you direction when everything else feels uncertain. Right now, leadership is that lighthouse.

The organizations that stand out won’t be the ones chasing every new tool just because it’s available.

They’ll be the ones pausing to ask the tough questions. Does this actually help our people? Does it build trust? Are we strengthening resilience as we scale? Are we automating with intention, or simply reacting to keep up?

In moments like this, clarity is the anchor.

There will always be noise about bubbles and hype cycles. Markets will shift. Headlines will swing back and forth. But beneath all of that, something deeper is happening. Digital capability isn’t optional anymore. It supports everything we do.

AI is already influencing our industries — and our daily lives. That part is settled. What isn’t settled is how thoughtfully we choose to shape it from here.

This perfect storm — the convergence of investment, innovation, and expectation — carries enormous power. Storms can destroy, but they can also clear the air, reshape landscapes, and generate momentum.

If we lead with intention, operational maturity, and a commitment to keeping people at the center of our decisions, we won’t be overwhelmed by the pace of change. We’ll harness it.

The storm is here.

The lighthouse is leadership.

What we build next is up to us.

Visit Our Website for Past Issues and Exclusive Insights.

WWW.NETWATCHGLOBAL.AI/HORIZON

ENGINEERING THE FUTURE

By Mick Lowry 13

security industry is evolving rapidly. As electronic security systems become more intelligent, more integrated, and increasingly influenced by AI-driven video monitoring and automation, the true differentiator is no longer just the technology deployed. It is the talent behind it.

THE

At Netwatch, we view apprenticeships as a recruitment initiative and a long-term strategic investment in the future of our business. We pride ourselves on being active drivers of innovation within the global security landscape. Yet innovation is not confined to platforms or software. It also lives in how we cultivate people.

Creating structured pathways for ambitious professionals is one of the most sustainable ways to future-proof both an organization and an industry navigating rapid technological change.

Apprenticeships provide a guided route into long-term careers while deliberately overlapping with academic learning in college-based environments. This blend of

structured education and hands-on experience produces more than technical competence and it builds resilience, confidence, and professional maturity.

Early career programs also introduce energy and diversity into technical teams — a dynamic that strengthens culture as much as it strengthens capability.

I was excited to introduce the apprentice model to our technical team in 2017. This program was supported by our senior management, and together, we felt that providing meaningful opportunities for young people in the industry was essential for organizational success and broader societal development. When companies invest in talent, they help individuals build futures while simultaneously safeguarding the long-term strength and viability of our business and the industry.

That investment supports development and fuels real, measurable growth in the field.

Ben Dorgan, now a Technician in the Operations Install Department and a former Netwatch apprentice, has

experienced that progression firsthand, as others have along the way.

“My apprenticeship was the foundation of everything that followed in my career,” said Jason Geoghegan, Projects Manager in Technical Operations and former apprentice, said. “It gave me more than technical ability; it gave me discipline, problem-solving skills, and the confidence to take responsibility on live projects.

Learning the security trade properly, from cabling and containment to commissioning and fault finding to integration of multiple security systems, built a mindset of doing things right the first time.”

In the security and video surveillance sector, that grounding is invaluable. An apprenticeship teaches individuals how systems behave in the real world not just how they’re meant to work on paper. And that practical understanding develops a better engineer and a stronger decision-maker.

This perspective underscores something often overlooked: apprenticeships cultivate future leaders who understand systems from the ground up.

Netwatch launched its first apprenticeship program within the operations team, welcoming three ambitious young men into the inaugural group. Working closely with an accreditation body, Netwatch became a

certified employer for the on-the-job phases of the program. This recognition reflected the depth of experience within our technical division, senior engineers with decades of expertise across installations, service delivery, and complex system integration.

As they gain knowledge and customer awareness, they are included on installation and service dispatches, building competence and accountability.

We are now on our third apprentice cohort. Rachel Walker Doyle, Alex Clifford, and Kyle Byrne are currently completing their Phase 4 off-site academic module. They are already embedded within the broader technical team and contributing meaningfully across multiple fronts.

“My apprenticeship with Netwatch has been a great experience — I’m learning loads both in college and in the workplace, and it’s really helping me build strong skills and confidence in the field,” Rachel said.

Her experience also reflects an important shift.

Electronic security has often been perceived as maleoriented. That perception, and reality, is changing. We are proud that our current apprentice class includes a diverse workforce. Because diversity strengthens not just representation but performance.

Apprenticeships are sometimes described as entrylevel programs. In reality, they are career foundations.

They teach discipline, reinforce accountability, and instill the instinct to solve problems correctly rather than quickly. In a sector where AI-driven systems, integrated platforms, and digital infrastructure are becoming the norm, that mindset is invaluable.

Technology will continue to advance. AI-video monitoring will grow more sophisticated. Systems will become more connected and data-driven. Yet the people who design, install, maintain, and improve those systems will ultimately determine their success.

Investing in apprenticeships is not about filling immediate roles. It is about shaping the long-term capability, culture, and leadership of the security industry itself.

Eddie Conlon

Our investment is certainly not theoretical. Rather, it is delivering the future of our industry.

By Steven Egan

POWER UNDER WATCH

Europe has made a bold promise to itself. Through the European Green Deal, leaders have committed to making the continent climate neutral by 2050.

Ireland has taken that promise to heart, pledging to cut greenhouse gas emissions by 51 percent before the decade ends. And solar energy stands at the center of that effort.

Drive through rural Ireland today and you will see the change taking shape — solar farms stretch across former grazing land and open fields. They operate quietly and efficiently, sending clean electricity into homes, hospitals, schools, and businesses. Most of the time, no one stands on site.

No workers patrol the perimeter. No lights shine from an office window at night.

That stillness, however, hides a growing risk. Each solar site holds millions of euros worth of equipment.

Each megawatt of solar power depends on a dense network of copper cabling, photovoltaic panels, inverters, and electrical systems. Those components hold real value, especially when global copper prices climb. For thieves looking for a quick return, an unmanned solar farm can appear like easy pickings — a single act of trespassing or vandalism can result in stolen wiring, damaged

14

panels, and a shutdown of production for days or even weeks. Repairs cost money, but the wider cost runs deeper. Downtime disrupts clean energy supply and erodes confidence in infrastructure built to carry Europe into a low-carbon future.

That stillness hides a growing risk. Each solar site holds millions of euros worth of equipment.

According to a report from PV Magazine, police in the United Kingdom recorded a sharp rise in solarrelated crimes in recent years, with reports jumping a staggering 93 percent between 2021 and 2022.

The pattern follows a familiar rhythm — when commodity prices spike, rural energy sites draw unwanted attention. What looks like a field of glass and steel to a passerby can look like scrap metal and resale value to someone else.

For years, many developers treated security as an afterthought. They installed fences, added standard video surveillance cameras, and hired guards during construction. Those measures offered some comfort, yet they often reacted to damage rather than stopping it. Traditional cameras record what happens, but they rarely prevent it. Guards cannot watch every corner of a sprawling site at once, especially when solar farms can cover hundreds of acres.

As the scale of renewable infrastructure grows, the industry is quickly outgrowing traditional security methods. It’s time for a mindset shift.

As Europe expands its renewable capacity, security must move from the sidelines to the center of project planning. Developers now ask how a site will perform not only in terms of energy output but also in terms of resilience. Communities expect the infrastructure that supports their climate goals to operate without disruption and investors want assurance that sites and assets are protected.

Technology is offering new ways to protect remote energy infrastructure. One approach combines video analytics with live operators who review live camera feeds from remote operations centers. Rather than relying on alarms that activate after a breach occurs, these systems can flag unusual activity as it develops.

For example, a person lingering near a perimeter fence late at night may trigger an alert that is different from wildlife moving through the area earlier in the evening.

When activity appears suspicious, security teams can assess the situation and determine whether a response is necessary. In some cases, operators may issue a live audio message to make individuals aware that the area is being observed. It is this type of intervention that can deter opportunistic trespassing or theft. How? It removes the sense of anonymity that often enables such incidents.

The goal of this approach is to shift security from documenting events to interrupting them. If a situation escalates, staff can follow established protocols and maintain visual oversight until the activity concludes.

After, they document the event through incident reports.

These records can assist with operational reviews, regulatory documentation, or insurance claims while helping operators understand how similar incidents might be prevented in the future.

Ireland already offers clear examples of this model in action — several large solar projects across the country now operate with integrated, remote monitoring from the earliest stages of construction.

At one major site, developers installed 170 cameras as part of an investment that approached €1 million for security alone. That figure reflects more than caution; it signals a shift in how the industry views protection.

Security now stands alongside engineering and grid connection as a core part of project planning.

A solar farm that operates without disruption does more than generate electricity. It supports climate commitments, strengthens energy independence, and signals stability. When a site is left vulnerable, the consequences extend beyond a single facility. It affects supply, confidence, and long-term planning. That is why security must be considered a foundational element of solar development, rather than an afterthought.

As Ireland continues to expand its solar capacity, it offers a lesson for the rest of Europe. Clean energy does not depend on infrastructure alone. It also requires practical measures to protect what has been built. The fields of glass and steel rising represent more than a new source of power — they reflect a shared commitment to a more sustainable future.

Protecting that future demands constant attention.

Europe is building its clean energy landscape panel by panel and field by field. By giving the same care to safeguarding these sites as to constructing them, those quiet stretches of countryside will continue to deliver reliable power, and the promise of a more resilient energy system, for decades to come.

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PEOPLE, TECHNOLOGY, INTELLIGENCE Netwatch is redefining security by delivering proactive solutions that go beyond traditional monitoring. Our technology is purpose-built to empower organizations with real-time intelligence, enabling them to stay ahead of potential threats. We’ve invested in rigorous operator training and cutting-edge AI-driven video monitoring to ensure rapid, informed responses. We don’t follow the status quo — we set the standard.

THE INTELLIGENT CORE

BY SCOTT FOLEY

The global video surveillance sector is in the midst of one of its most transformative phases.

This shift is defined by a technological evolution that is reshaping how organizations think about security. Namely, the growing value of AIpowered video monitoring solutions.

According to Omdia’s 2025 Video Surveillance & Analytics Report, the market reached $25.9 billion in 2024, with modest global growth of 0.9%.

Beneath that headline figure lies a striking divergence. While China’s market contracted by nearly 10% for the third year in a row, the rest of the world grew by 7.5%, propelled by investment in infrastructure and modernization projects.

That divergence sets the stage for a broader discussion. The global momentum reflects more than just favorable economic conditions or government spending. It reflects the arrival of advanced technologies — particularly artificial intelligence — that are changing the very purpose of video surveillance.

For decades, surveillance cameras acted as passive observers. Security teams could review footage after an incident, but they had little ability to anticipate or prevent events in real time. Thanks to AI-powered surveillance, that limitation is rapidly fading. AI-powered video monitoring solutions now empower security teams to analyze vast amounts of footage continuously, highlighting anomalies, recognizing patterns, and identifying potential threats before they escalate.

This shift from reactive to proactive is perhaps the most important driver of growth in the sector.

But the capabilities of AI in video monitoring go beyond just improving detection capabilities.

Omdia’s report notes that 2025 marks the arrival of generative AI systems that allow professionals to interact with surveillance platforms using natural language. Instead of scrolling through endless hours of video or navigating complex software interfaces, operators can now ask direct questions — “Show me when this person entered the building” or “Highlight unusual activity in the

parking lot between midnight and 4 a.m.”— and receive instant results. This new level of accessibility changes how teams engage with their technology, making security operations faster, more accurate, and more intuitive.

Software has become the centerpiece of this transformation. The industry has long been defined by hardware — cameras, sensors, and storage devices— but Omdia highlights how software and services are now outpacing camera hardware in both growth and value. Video Surveillance as a Service (VSaaS) exemplifies this transition, with a projected growth of 25.3% CAGR from 2024 to 2029.

Organizations increasingly choose flexible, subscription-based models that allow them to scale security resources as needs evolve, while shifting from capital expenditures to predictable operational costs. This change aligns with broader digital transformation strategies across industries.

Equally important is the convergence of artificial intelligence with the Internet of Things and operational technology systems. AI-integrated IoT platforms connect cameras with video monitoring systems, environmental sensors, access control systems, and building management tools. The result is an integrated monitoring ecosystem that can analyze not only what is seen on video but also what is detected through sound, temperature changes, or movement in restricted areas. By linking these data points with AI-powered video monitoring platforms, security teams move from isolated observations to actionable insight.

For security professionals, the story is ultimately about operational outcomes. AI-powered video monitoring provides a means of reducing false alarms, focusing attention where it matters, and improving response times. Instead of overwhelming operators with a flood of irrelevant alerts, modern systems prioritize activity that deviates from normal patterns. This allows teams to spend more time on proactive decision-making and less on routine observation. The productivity gains alone justify the investment, but the broader benefit is the ability to prevent incidents rather than simply respond after damage has occurred.

In sectors such as transportation, healthcare, retail, and critical infrastructure, this proactive approach is

proving transformative. Hospitals can monitor patient safety more effectively, airports can streamline passenger flows while maintaining high security standards, and cities can improve traffic and crowd management. Each of these examples illustrates how video surveillance has expanded beyond its traditional role of crime prevention into a tool for operational efficiency and public safety management.

The industry now stands at a critical juncture.

Vendors, integrators, and end users must align around platforms that harness artificial intelligence, prioritize interoperability, and adapt to evolving policy environments. Those who view AI not as an add-on but as the central force driving security forward will lead the next phase of growth.

Omdia’s research paints a clear picture. The sector is moving toward systems that are smarter, more connected, and more proactive. The organizations that adopt AI-driven video will not only keep pace with this transformation but also position themselves at the forefront of a security market that is becoming increasingly dynamic and technology-led.

A FEARLESS ENVIRONMENT ... ON THE HORIZON

ON HER TERMS

For many young professionals entering the security industry, the learning curve can be steep. The technology evolves quickly, expectations are high, and the environments are often fast-paced and competitive.

For Karah Del Cont, entering the security industry began almost immediately after college.

In 2017, just two weeks before graduating, she signed the paperwork for her first role with Johnson Controls. Within days of finishing school, she stepped directly into the professional world.

“It all happened very quickly,” she says. “I came from a family of salespeople and had been working in insurance sales prior to starting at JCI. I was excited to expand on my sales career, but at the same time, I was learning everything in real time.”

The experience gave her a strong professional foundation. Early in her career, she had the opportunity to work with executive leadership, manage enterprise-level accounts, and develop the consultative sales and problem-solving skills that would shape the rest of her career.

“I learned how to solve problems, de-escalate heightened situations, communicate with clients, and manage complex circumstances even when I

didn’t have all the answers yet,” she says. “That experience really shaped the professional I am today.”

But like many young women entering maledominated industries, the path wasn’t always straightforward.

The security industry — like much of the technology sector — has historically been heavily male dominated. Early in her career, Del Cont often found herself navigating environments where she was both one of the youngest people in the room and one of the only women.

“There were definitely moments where I had to work harder to establish credibility,” she says. “You’re learning the industry while also trying to prove that you belong in the room.”

At the same time, the examples of professional culture she encountered early in her career sometimes created confusion about what success in the industry was supposed to look like.

In many sales environments, client relationships are often built around networking events, late night dinners, and social gatherings held outside of work hours.

“When you’re young and new to the industry, you start to assume that’s just how business is done,” she says.

“You feel like you need to say yes to every opportunity — every dinner, every event, every invitation — because you’re worried that if you don’t, it might hurt your career.”

Looking back, she sees that pressure differently.

“One of the most important lessons I’ve learned is that saying no is not a weakness,” she says. “Setting boundaries doesn’t prevent success — in many cases, it actually protects it.”

That perspective came with time and experience.

After 5 years into her career, Del Cont made the decision to step away from the security industry and take a new role with the Boys & Girls Clubs of Central Orange Coast. The transition brought her into a missiondriven environment focused on youth development and community impact.

conflict with the type of family life she envisioned.

When the opportunity to return to Netwatch later emerged, the timing felt right.

Just two weeks after starting her new position, she received unexpected news: she was pregnant with her daughter.

“I knew the role would allow for more flexibility and give me the ability to be present with my daughter while still continuing to build my career,” she says.

“I remember being terrified to tell them,” she says. “I had just started the job and felt like I had so much to prove. I was worried they would think I wasn’t committed.”

Instead, she found the opposite.

Returning to the security industry, however, meant stepping back into a world she knew well — one that could be both rewarding and challenging.

The organization embraced the news and supported her during that chapter of her life, something she now reflects on with deep appreciation.

“They were incredibly supportive,” she says. “It ended up being the best place I could have been during that time.”

Motherhood brought a new perspective — not only on life, but on work. Like many parents, she quickly realized that balancing a demanding career with raising a young child requires intentional decisions.

“When you become a parent, you start thinking about your time very differently,” she says. “You want to be present for your family, but you also want to continue growing professionally.”

During her time at the Boys & Girls Club, she gained valuable leadership experience while raising her daughter. But over time, the realities of commuting, evening events, and weekend responsibilities began to

This time, she approached it differently.

“The biggest difference was that I came back with much clearer boundaries,” she says. “Earlier in my career, I thought saying yes to everything was the only way to succeed. Now I know that isn’t true.”

Today, she focuses on building professional relationships in ways that align with her values — prioritizing meetings during the workday, maintaining professionalism in client interactions, and structuring her time intentionally.

“My mom has actually been an amazing example for me,” she says. “She has had an incredibly successful career in sales and has built strong, long-lasting client relationships without ever feeling like she had to compromise who she was. She’s also always been very intentional with her time and setting boundaries between work and home life.”

That example helped reinforce something she now believes strongly: success does not require sacrificing personal boundaries.

It also reinforced an important truth, one that applies beyond the security industry.

For working parents, balance is rarely perfect.

“There’s this idea that there’s a perfect balance between work and family, but that really doesn’t exist,” she says. “Sometimes work requires more of you. Sometimes your family does. The key is making sure one never completely takes over the other.”

For Del Cont, the priority is clear.

“My family will always come first. But I also take a lot of pride in my work and care deeply about my clients. For me, success is making sure the people who matter most in my life know they come first, while still showing up and doing great work.”

She is also quick to point out that this challenge is often framed incorrectly.

“It’s usually talked about as a ‘working mom’ issue,” she says. “But the reality is it’s a parenting issue. Any parent who wants to build a meaningful career while also being present for their children is navigating that balance.”

And the goal isn’t perfection — it’s presence.

“Being a good parent means being intentional with your time,” she says. “That responsibility shouldn’t fall on mothers alone.”

Support systems, she says, are critical.

“I couldn’t do what I do without the support of my husband and my family,” she says.

“It truly takes a village. Having a trusted support system that has your back is something I feel incredibly grateful and fortunate to have.”

Today, Del Cont sees her career as professional growth and an opportunity to model something important for the next generation — especially for her daughter.

“One of the biggest lessons I want young women entering any industry to understand is that you’re allowed to have a voice,” she says. “You’re allowed to set boundaries, and doing that should never prevent you from being successful.”

And if an environment discourages those boundaries, she believes that says more about the environment than the individual.

“If you’re in a place that doesn’t respect you or your boundaries, that’s probably not the environment where you’re going to thrive.”

Her own journey has not always been easy. But the challenges she faced early in her career ultimately helped shape the professional — and the person — she is today.

“I’ve learned a lot of lessons the hard way,” she says. “But those experiences gave me clarity about who I want to be — as a professional, as a person, and as a mother.

They taught me what I’m willing to accept, what I’m not, and that my voice matters.”

And if sharing those lessons helps even one young woman feel more confident stepping into the industry, she believes it’s worth it.

“You are valuable,” she says. “The right people will recognize that and respect it. Be open to learning, stay confident in who you are, and don’t let anyone else define what success should look like for you.”

Video monitoring has changed dramatically over the past three decades. What once supported traditional alarm systems now stands at the center of many modern security strategies. As cameras, analytics, and AI continue to evolve, monitoring centers and security providers are increasingly relying on video not only to verify incidents but to detect risks earlier and respond more effectively.

Few people have watched that shift unfold as closely as Peter Giacalone, President of Cloud Communication Technologies and Giacolone Associates. With more than three decades in the video monitoring industry, he has seen the technology evolve from dialup camera connections to intelligent systems that combine analytics, automation, and situational awareness tools. We spoke with Giacalone about how video monitoring has evolved, what separates leaders from the rest of the market, and where the next chapter of intelligent monitoring will take shape.

How has video monitoring transformed from a supplemental service into a core growth driver for monitoring centers?

I've been involved in the video monitoring space for nearly 35 years, from when we still used dial-up technology, so I've seen the transition. The residential and commercial markets collide in this

BEYOND THE LENS

context. Over the last five years, we've found that many residential spaces have been more comfortable with proactive video monitoring than with traditional monitoring. There's also data from Parks Associates indicating that a fair amount of traditional monitoring attrition is caused by people moving to video surveillance on the commercial front, as analytics continues to improve.

Across residential and especially commercial markets, organizations have seen that properly installed and monitored cameras deliver meaningful security benefits. While video was once viewed as a supplement to alarms and other systems, advances in analytics and real-time notifications now allow modern camera platforms to perform many of the same functions as traditional security systems, and in some environments, they have become the primary layer of protection.

What role does innovation play in video and remote services in opening new market opportunities?

I think of video analytics and AI as separate. A lot of people like to think of it as the same thing, but in reality, they converge. The analytics part of detection often uses AI to identify risks, but the AI is married to the analytics. That innovation is proving to have almost endless potential for what people can do with their video. At a fundamental level, companies can integrate AI-powered detection capabilities into traditional systems and, when combined with analytics, enhance situational awareness.

The need for additional situational awareness is driving change. Now, companies are integrating Wi-Fi sensing and device recognition with remote video, so not only can you see a variety of elements in some feeds, but you'll also know if someone is an identified friend or foe, right down to their device types and unique identifiers. Combining analytics with AI allows for more deterministic outcomes, and it eliminates notification fatigue.

New innovations are now converging with traditional security and, more importantly, video. Cameras can't see around corners, and video isn't always enough but when you integrate, it’s monitoring on steroids, making it the best in security.

How does intelligent video monitoring fundamentally change the economics and value proposition of video monitoring services?

There's a difference between cost and value. All users,

from the small business with one camera to the enterprise organization with hundreds of cameras, are getting more bang for their buck because they're deploying video monitoring and integrating other technologies to ensure it's accurate and amplified.

In recent years, enterprises have been acquiring security, access control, and video systems, all of which serve one purpose: consolidating diverse security functions into a single integrated platform. These systems are coming together to offer more capabilities at a higher cost than in the past. Still, they're offering so many more features and benefits that the value proposition is better than before, because it covers so much and it's not just about surveillance, security, or access control anymore; they all work hand in hand.

The convergence of those technologies is creating a much greater value proposition for the users.

What separates monitoring companies that are positioned for long-term success in video from those that are not?

Most businesses today offer what I’d describe as reactive video monitoring. In practice, that means they deploy monitoring capabilities in reaction to what some people are requesting, rather than suggesting more comprehensive services that would deliver even greater value. As a result, many organizations focus primarily on the value proposition of the solution itself, which is understandable.

It’s also important to note that much of the market still relies heavily on video verification, rather than moving toward more proactive monitoring technologies. Only a handful of companies offer a full range of capabilities.

Netwatch is one example I often reference that offers and supports comprehensive video services. Many of the other providers are still working to build toward that broader scope of services.

For instance, most companies do not yet provide live video monitoring, even though it can deliver significant value. In many cases, they are simply focused on delivering the core services their customers are requesting today. One of the first examples of a broader third-party integration I recall was when Netwatch merged with National Monitoring Center, expanding its capabilities to include alarm monitoring.

What operational or leadership shifts are required to successfully integrate AI-driven and analytics-based video monitoring into central station environments?

It depends on how deeply an organization wants to integrate it. I’ve been in this industry a long time, and in the early days we had to build nearly all of the integration competencies ourselves. Today, integrating the technology itself isn’t necessarily the biggest lift.

While it does require some capital and effort, the larger challenge is organizational and that means understanding how to bring these capabilities to market and operationalize them within the monitoring environment.

That requires putting the right structure in place , which includes a strong business development function, a sales team that understands the value of AI-driven and analytics-based monitoring, and a training program that can prepare operators and partners to use the technology effectively. Whether you’re serving the commercial market or going direct to consumers, those capabilities are essential.

convergence of video analytics, situational awareness technologies, and AI-driven automation in its immediate future. Cameras alone can’t capture everything but when video is combined with tools like AI, device recognition, and other contextual technologies, operators gain a much clearer understanding of what’s happening on a site. In some cases, analytics may detect activity even when video visibility is limited, enabling faster notifications to site personnel or dispatch to emergency responders.

Security leaders should also keep an eye out for conversational AI and workflow automation, which are already improving response times and operational efficiency. By integrating these capabilities with security systems, organizations can deliver positive business outcomes and improve scalability and margins at the same time. This convergence of analytics, automation, and video is not a future concept; it’s already here, and adoption will only accelerate.

As video monitoring continues to evolve, the next phase will come from combining technologies rather than relying on cameras or one device alone. Video analytics, AI, situational awareness tools, and automation now must work together to deliver a clearer picture of activity on a site.

For security leaders, success will depend on connecting these technologies with daily operations and training teams to use them effectively. As adoption grows, intelligent video will continue to expand what monitoring centers can deliver. And that includes improving response, strengthening protection, and shaping the future of what’s possible.

The real shift is building the infrastructure and leadership focus needed to support the full proposition.

Many monitoring providers were originally designed around traditional alarm monitoring, so adopting AI and analytics requires developing new competencies across operations, sales, and training environments.

What does the next horizon of video monitoring look like, and where should forward-thinking leaders be investing today?

The video monitoring sector will certainly see more of a

Peter Giacolone

IF YOU BUILD IT, THEY WILL COME

Every city reaches a moment when it has to decide what its next chapter will look like. For Santa Monica — the coastal city just west of downtown Los Angeles — that moment arrived quietly. Known for its sweeping beach framed by Palisades Park, its iconic pier with Pacific Park’s Ferris wheel, the historic Looff Hippodrome Carousel, the Santa Monica Pier Aquarium, and even the legendary Muscle Beach outdoor gym, the city has long balanced natural beauty with cultural energy. In the city center, Bergamot Station’s galleries underscore its creative heartbeat.

But even in a place defined by stunning ocean views and artistic vibrancy, the past few years brought a pause.

Libraries reduced their hours. Cultural facilities went quiet. Parks felt less alive. The steady rhythm of residents and visitors moving through public spaces was disrupted.

When COVID hit, it brought daily life to a near standstill — and even after shutdowns and curfews were lifted, the effects lingered. The question wasn’t whether Santa Monica would recover. It was how.

For Jenny Rogers, Director of Recreation Arts, and Erica Cuyugan, Director of Library Services, the path forward started with something simple but essential: if Santa Monica wanted to feel vibrant again — for residents, artists, and visitors alike — it had to bring life back into the city.

That meant restoring energy to its public spaces such as launching new community programs, welcoming artists-in-residence, and creating more opportunities for meaningful resident engagement. But as they worked to rebuild that momentum, they also recognized something equally important. Revitalizing the city required strengthening how it operated behind the scenes — streamlining processes, improving coordination, and rethinking how safety and security were managed across buildings and public spaces.

Both understood that safety and vibrancy are connected. A lovely park or curated exhibit only works if people feel comfortable being there and comfort starts with consistency, visibility, and presence.

But during the pandemic, that consistency was disrupted. Like many cities across the country, Santa Monica consolidated departments and closed

facilities. Libraries shifted to limited schedules. Some branches reopened with self-service models. The city’s 105,000-square-foot main library, once open seven days a week, operated only three or four days at certain points.

“When you’re trying to reopen buildings that have been left without programming for extended periods of time,” Jenny explained, “it always presents challenges.”

As operating hours fluctuated and buildings weren’t consistently activated, new challenges began to emerge. Overnight vandalism increased. Break-ins became more frequent. Damage was often discovered hours later, long after it had occurred.

“It felt like we were constantly chasing our tail,” Jenny said. “We were responding to things that had already happened, instead of preventing them.”

The strain wasn’t just operational. It affected how people experienced the city’s spaces. When activity happens in the dark — when windows are broken or debris is left behind — it changes the way a building feels the next morning.

There was also a tragic homicide outside the library during that period — an event that, while not reflective of the day-to-day reality of the space, understandably left a mark on the community.

“It doesn’t happen often,” Erica said thoughtfully. “But

when something like that occurs, it changes how people feel. And when people don’t feel safe walking into a building — even if the building itself is secure — that affects everything.”

For city leaders, that became the deeper challenge. The work wasn’t just about repairing a window or cleaning up debris. It was about restoring a sense of comfort.

Rebuilding trust. Making sure that when someone approached the library, a park, or a cultural venue, they felt welcome — not uncertain.

City leaders began asking a different question: what if they could address behavior before it escalated? What if safety could be measured and managed in real time?

“We didn’t have the staffing or the resources to have someone physically there 24/7,” Erica said. “So we had to look at something that could be reliable and efficient.”

A pilot program introduced AI-enabled video monitoring technology from Netwatch across select public facilities.

The goal wasn’t to replace people, but to extend their reach and expertise to allow for real-time visibility and the ability to issue verbal reminders when someone entered a closed area.

“The service includes voice-down capability. That means you can say, ‘Excuse me, you may not be aware, but this area is closed,’” Jenny explained. “That’s a game changer. You can intercept someone’s bad decisionmaking before it becomes something bigger.”

“People said they hadn’t felt that good about being in Reed Park in a couple decades.

It was multigenerational.

It was powerful.”

– Jenny Rogers

Instead of discovering broken windows after the fact — at one cultural site, each pane costing thousands of dollars to replace — the city could prevent damage altogether.

“In one instance, we were able to intervene when someone was attempting to start a fire,” Jenny said.

“Because we could see what was happening in real time, we were able to respond immediately and ultimately protect the building.”

Moments like that reinforced that this wasn’t just about preventing property damage. Rather, it was about shifting the entire dynamic around how the city’s spaces were cared for and protected.

The ripple effect extended well beyond the buildings themselves. Public works staff felt safer arriving before sunrise. Librarians and recreation teams were able to focus on delivering programming instead of managing crises.

“For our staff, that’s incredibly important,” Erica said.

“They’re not trained to navigate complicated security issues. With the right support behind them, they can simply do their jobs — and do them well.”

THE SUN RISES ON A NEW ENERGY ERA As solar power expands across cities, a new question emerges: how do we ensure these systems remain protected and resilient?

Netwatch delivers AI monitoring and employee safety solutions that helps prevent damage and vandalism, especially in remote sites like solar farms.

www.netwatchglobal.ai

As safety stabilized, something else returned: community energy.

At Reed Park and the Miles Playhouse, a large citywide event brought families, visitors, and neighbors back together.

“People said they hadn’t felt that good about being in Reed Park in a couple decades,” Jenny recalled. “It was multigenerational. It was powerful.”

That moment underscored a larger truth. Santa Monica’s identity isn’t just its coastline or its attractions — it’s the feeling of gathering. Of walking through Palisades Park at sunset. Of visiting Bergamot Station’s galleries. Of bringing children to the library or meeting friends near the pier.

“If you build it, they will come,” Jenny said. “But people have to feel safe walking through the doors.”

Jenny Rogers

Santa Monica’s approach has been intentional and measured. From the outset, city leaders made sure clear guidelines and privacy considerations were built into the process. Safeguards were put in place to align with community values, and adjustments were made based on feedback. Certain areas are intentionally not monitored, and audio levels are lowered at night so nearby residents aren’t disturbed.

That balance — between protecting public spaces and preserving public trust — has been central to the effort.

“We’re very mindful of First Amendment rights and privacy,” Erica added. “This technology works in partnership with our people and personnel. It doesn’t replace it.”

Erica Cuyagen

“We look at anything that seems out of the ordinary,” Erica said. “We look for patterns.”

In the past, enforcement in one area could unintentionally push issues a few blocks away. A more connected approach has helped reduce that displacement. Safety conversations are no longer based solely on perception — they’re informed by measurable information.

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Still, both leaders are quick to emphasize that safety is only the foundation.

“THIS TECHNOLOGY WORKS IN PARTNERSHIP WITH OUR PEOPLE AND PERSONNEL. IT DOESN’T REPLACE THEM.” -ERICA CUYAGEN

“If you don’t have fun things to do, people aren’t going to come,” Jenny said with a laugh.

And that’s exactly where the city’s focus has shifted.

Programming is expanding. Library branches are now opening doors on more days. Recreation and Arts facilities are once again activating spaces with performances, cultural programming, and community events designed to draw people back in.

“We’re huge proponents of programming as a component of economic recovery,” Jenny said. “We’re focused on creating reasons for people to gather.”

And that rebuilding is happening steadily and intentionally.

“We’re taking it day by day,” Erica said. “We’re making progress. That’s what’s good.”

And that steady progress is what real change looks like — not a single sweeping fix, but deliberate steps that strengthen how the city operates and how it feels to the people who live, work, and visit there.

Santa Monica is a lesson in modernization. It’s adding technology where it makes sense — not to replace people, but to ensure its teams can be as impactful and effective as possible. It’s rethinking systems, streamlining operations, and supporting staff so they can focus on what they do best: serving the community.

The result isn’t just improved efficiency. It’s renewed energy.

When residents and visitors alike feel confident enough to linger in the park at sunset, attend a performance at the playhouse, browse the galleries, or spend an afternoon at the library, something powerful happens.

The city feels alive again.

“We’re reclaiming these spaces,” Jenny said. “And when people feel safe, they come back.”

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EXPLORE, ENGAGE, BE INSPIRED

THE MINDSET SHIFT

By Kurt Takahashi

Cities ask for trust every day. They ask residents to use public facilities, gather in public spaces, and believe that the places built with public dollars will still be safe and ready in the morning — that trust breaks quickly when a gate hangs loose, a wall carries fresh graffiti, or a city utility vehicle goes missing overnight. In those moments, the damage reaches beyond a repair bill — it tells people that the city lost control of a shared space, even if only for a few hours.

In 2024, the FBI recorded nearly six million property crimes across the United States, and a national survey of local officials found that 94% place property crime near the top of their concerns. City leaders do not need another warning about the problem — they need a better response.

Traditional surveillance helps cities review what happened, but it rarely stops trouble while it unfolds.

Staff members watch footage later, file reports, and deal with cleanup, repairs, and delays. That cycle may document a crime, yet it does little to stop one.

Guard services can fill part of that gap, but they also bring limits that every city budget can feel — large outdoor sites demand wide coverage, overnight schedules drive labor costs higher, and one guard still cannot watch every corner at once. City leaders often face an uncomfortable tradeoff between thin coverage and rising expense.

According to a Government Finance Officers Association report, U.S. cities spend an average of 16.6% of their total budgets on police protection, making it one of the most expensive categories in municipal budgets. Security costs already take a large share of municipal spending, making any additional protection measures — such as guards for parks, facilities, or infrastructure — highly visible in city budgets and diverting funds from other critical services.

Proactive, AI-powered remote video monitoring changes that math by giving cities wider awareness, faster action, and steadier use of public funds.

Modern monitoring systems now combine artificial intelligence with trained specialists who watch activity in real time. Instead of simply recording events, the technology scans video feeds for unusual behavior such as unauthorized entry or movement in restricted areas.

When the system detects something suspicious, monitoring professionals step in immediately. They can address individuals through speakers on site, informing them that someone sees them and instructing them to leave. If the situation continues, operators can contact law enforcement and share live updates with responders as the situation progresses.

That immediate response changes the dynamic. Trespassers no longer operate under the assumption that no one watches after dark. The moment they hear a voice calling them out, most leave the property immediately.

This shift turns cameras into active guardians rather than silent observers.

Cities often manage dozens of locations that need attention overnight. Parks, maintenance yards, storage facilities, water plants, and community buildings all require some level of protection. In the past, that meant spreading personnel thin or accepting gaps in coverage.

Remote monitoring offers a different path.

Strategically placed cameras observe key areas, while specialists monitor multiple locations from a central command center. When the system detects unusual activity, operators respond immediately — this structure allows cities to watch several sites at once without assigning a guard to every location.

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The financial impact can be striking. Guard coverage across multiple facilities can cost hundreds of thousands of dollars each year, while remote monitoring often delivers broader oversight at a fraction of that cost.

For city leaders balancing tight budgets, that difference opens the door to smarter spending.

Cities continue to grow, and with that growth comes more infrastructure to protect. Public spaces stretch across neighborhoods and remain central to community life.

Keeping those places safe no longer requires choosing between higher spending and limited oversight.

Technology now allows cities to watch their properties with greater awareness and faster response.

Proactive video monitoring transforms security from a passive process into an active one. Systems detect unusual activity within seconds, while trained specialists

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decide how to respond. Together, they create an environment where people, public property, and assets are protected using technology.

When the sun rises, the results of this shift appear in small but meaningful ways. The park gate opens without damage, maintenance equipment sits exactly where crews left it, and families arrive to spaces that feel clean, safe, and ready for the day ahead.

That outcome may seem simple, but it reflects a shift in how cities approach safety.

Instead of accepting property crime as an unavoidable expense, cities now have tools that help stop problems before they begin. The result protects public spaces, stretches city budgets further, and helps communities hold onto the places that bring people together.

The city may rest for a few hours each night, but the watch never truly stops.

A SAFER, SMARTER CITY WE BELIEVE IN SECURITY THAT COMBINES THE STRENGTHS OF PEOPLE, TECHNOLOGY, AND INTELLIGENCE TO ENSURE SAFER COMMUNITIES. Netwatch is transforming how cities ensure community safety with AI-powered video monitoring services. Our intelligent systems and our people deliver real-time detection and intervention across the world, ensuring unparalleled protection without compromise.

Learn more at www.netwatchglobal.ai.

ACCESS CONTROL IS EVOLVING INTO A SMARTER, MORE CONNECTED ECOSYSTEM, DRIVEN BY ADVANCES IN AI, CLOUD ADOPTION, MOBILE CREDENTIALS, AND THE GROWING DEMAND FOR CONVERGED SECURITY SOLUTIONS.

UNLOCKING THE FUTURE Insight provided by Cory Harris, Security Systems News Access control is undergoing a fundamental transformation, evolving into a more intelligent, connected, and responsive system that reflects the growing complexity of today’s security landscape. As organizations navigate rising threats, hybrid work environments, and increasing operational demands, the technologies that govern how people and data move through spaces are being redefined.

One of the most notable shifts is the convergence of physical and logical access. Long treated as separate domains, these systems are now being unified to address vulnerabilities created by fragmented security approaches. Organizations are moving away from legacy technologies such as proximity cards in favor of integrated solutions that combine high-frequency smart credentials, mobile access, and digital identity. By centralizing access management and leveraging built-in authentication features on personal devices, companies are gaining real-time visibility, strengthening compliance, and creating a more cohesive security strategy.

At the same time, artificial intelligence is reshaping how access control systems are managed and utilized. What was once a largely manual process is becoming increasingly intuitive and automated. Purpose-built generative AI allows security professionals to interact with systems using natural language — querying activity, adjusting permissions, and investigating incidents in seconds. Beyond usability, AI is also enabling predictive capabilities. This includes identifying anomalies by correlating data from multiple inputs such as video feeds and door activity — improving response times and reducing false alarms. Now, teams can focus on genuine threats rather than noise.

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SEE BEYOND

Netwatch's AI video monitoring transforms security from simple observation to proactive foresight, transforming security operations into a catalyst for growth and limitless opportunities. And this is just the beginning. Explore what's on the horizon at netwatchglobal.ai.

Cloud adoption continues to play a pivotal role in modernizing access control, although its impact varies by organization size. SMBs have embraced cloud-based systems for their ease of deployment, scalability, and reduced infrastructure requirement because these platforms eliminate the need for onpremise servers and allow new locations to come online quickly, often within hours. In contrast, enterprise organizations — often constrained by regulatory requirements, compliance standards, and legacy infrastructure — are adopting cloud solutions more gradually. Despite this, the longterm trajectory points toward increased cloud integration across all segments.

Credentialing is also rapidly evolving, with mobile credentials emerging as the dominant format.

While keycards and even physical keys still exist, organizations are increasingly prioritizing digital alternatives. Mobile credentials and converged credentials support both physical and logical access and offer enhanced security and convenience. By tying access to an individual’s device or digital identity, organizations reduce the risks associated with lost or duplicated credentials while enabling a more seamless user experience across multiple touchpoints.

Interoperability has also become a cornerstone of modern access control strategy. Rather than relying on a single provider for all capabilities, organizations are seeking systems that can integrate seamlessly with a broader ecosystem of

Ultimately, end-user expectations are driving much of this evolution.

Today’s users expect the same level of convenience from access control that they experience in other aspects of their digital lives.

technologies. This approach accelerates innovation and improves efficiency and return on investment.

Interoperable platforms allow companies to adopt best-in-class solutions while maintaining flexibility and scalability, ensuring their systems can evolve alongside emerging needs.

Cybersecurity considerations are now deeply embedded in access control development and deployment. Manufacturers are prioritizing certifications such as SOC 2 to ensure data privacy and system integrity, while integrators are building dedicated cybersecurity practices to support their clients. Modern platforms incorporate layered protections, including encryption, multi-factor authentication, role-based access controls, and continuous system updates. Together, these measures create a more resilient foundation as physical security systems become increasingly connected to digital networks.

Adoption patterns also continue to differ between small and large organizations. Enterprise environments typically require comprehensive, highly regulated systems that track movement across multiple access points in real time. Smaller organizations, while often less constrained by regulation, are rapidly adopting

advanced solutions thanks to the availability of affordable, cloud-based platforms and subscription pricing models. This accessibility is accelerating innovation at all levels of the market.

Ultimately, end-user expectations are driving much of this evolution. Today’s users expect the same level of convenience from access control that they experience in other aspects of their digital lives. Smartphones and wearable devices are replacing traditional credentials, and there is growing demand for unified platforms that manage access across doors, systems, and services. At the same time, organizations are prioritizing automation and efficiency, seeking solutions that streamline processes such as onboarding, offboarding, and credential management.

As access control technologies continue to advance, the focus is shifting from simply restricting entry to enabling smarter, more adaptive environments. The convergence of AI, cloud technology, mobile credentials, and interoperable systems and devices are enhancing security and redefining how organizations think about access itself — transforming it into a dynamic, data-driven component of modern operations.

DAY-TO-DAY MOMENTS, REAL-WORLD IMPACT These are real-world moments that capture the day-to-day presence of our people, our technology, and security in action. From culture-building events to time spent connecting with partners, this collage offers a glimpse into the interactions and experiences that shape the work we do at Netwatch.

FROM EXPLORATION TO EXPECTATION Artificial intelligence is no longer a distant concept in the security industry. It’s now becoming embedded into everyday operations, reshaping how organizations think about risk, response, and even collaboration. What’s striking in the latest ASIS research is not just that AI is being adopted, but how uneven — and yet inevitable — its evolution appears.

Across the industry, AI adoption has quietly crossed a tipping point. More than half of security professionals — 57 percent — report that their organizations are already using AI in some capacity. This alone signals a shift: AI is no longer experimental. It’s operational. Yet the way it’s being used reveals a story of early-stage maturity rather than full transformation.

Today’s applications lean practical and accessible. Large language models are being used to craft messaging and reports, while AI-enhanced surveillance is helping identify objects, track motion, and flag anomalies. Biometric technologies, particularly facial recognition, are also gaining traction. These aren’t futuristic use cases—they’re incremental upgrades that improve efficiency, automate routine tasks, and reduce the burden on human teams.

And that burden is significant. Security systems generate enormous volumes of data—far more than any team could reasonably monitor. AI’s real value lies here: turning overwhelming data streams into actionable insights. It’s not replacing humans so much as augmenting their ability to see patterns, detect threats, and respond faster.

Still, adoption is fragmented. No single AI application dominates, and usage rates for specific tools remain relatively modest. This suggests organizations are experimenting rather than fully committing. They are testing where AI fits, rather than redesigning their entire security model around it.

Despite this cautious rollout, sentiment toward AI is overwhelmingly positive.

Nearly all respondents—96 percent— view AI as either an important or transformative tool. Among those already using it, almost half say it has been helpful, and a smaller but notable group report it has exceeded expectations. Only a tiny fraction see no measurable impact.

Yet the biggest insight isn’t just about technology—it’s about people and process.

AI is changing how security teams operate internally and across the business. The most cited benefit isn’t cost reduction or even threat detection — it’s improved collaboration. Over half of users say AI has helped create stronger ties with other departments through shared data and joint initiatives. That’s a subtle but powerful shift. And AI is not just a tool for protection.

It’s becoming a bridge between security and the broader organization.

Operationally, AI is also driving automation and role evolution.

Tasks like incident response and perimeter monitoring are increasingly automated, allowing frontline personnel to shift from passive monitoring to more strategic activities like investigation and decision-making. Notably, widespread job displacement isn’t happening — reductions in staffing are limited. Instead, roles are being reshaped.

However, barriers remain. The biggest challenge isn’t skepticism, it’s uncertainty. Many organizations simply don’t know how to best leverage AI, while others lack the resources to prioritize it. This highlights a critical gap between interest and execution.

And that gap matters, because the data suggests AI is already delivering measurable outcomes. Organizations using AI report stronger improvements in areas like asset protection, emergency response, and threat preparedness compared to those that don’t. The gains aren’t dramatic yet, but they are consistent and they point in one direction.

The story emerging is clear: AI in security is not a sudden revolution. It’s a steady, compounding shift. Organizations are starting small, proving value, and gradually expanding use cases. The technology is ahead of strategy in many cases, but confidence is building.

In the end, AI’s role in security may not be defined by any single breakthrough. Instead, its impact will come from something quieter but more powerful — the ability to make security smarter, more connected, and more integrated into the business itself.

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THE EVOLVING ROLE OF SECURITY SECURITY IS GETTING MORE INTEGRATED INTO BUSINESS For years, the security function has worked to show that its mission of protecting assets goes well beyond surveillance cameras, guard patrols, and access control, and this research shows that work is paying off. Both in perception and actual practice, more organizations have shifted to see security as a key business enabler rather than a cost center. This trend has many important implications for security, including being a part of strategic decisions, and, importantly, being able to obtain needed resources.

DESPITE PROGRESS, THERE IS ROOM FOR GROWTH While the findings on security’s role within organizations are trending in the right direction, there is still plenty of room for growth. There is a small but meaningful perception gap between what an organization’s leaders think and how security professionals see security’s role. In particular, most security functions could do more to determine the department’s return on investment and in building its influence in the organization’s overall risk practice.

THERE IS A GROWING USE OF AND CONFIDENCE IN AI Incorporating AI into physical security technology systems, especially video surveillance, has made security one of the vanguard sectors of AI professional use.

More than half of security professionals use AI in some professional capacity, and most of them see that use as beneficial. Interest in learning more about AI remains high.

SECURITY DEPARTMENTS ARE MORE STRATEGIC It should not be a surprise that security professionals who report that their security departments operate on strategic levels, such as by working to be a business enabler rather than a cost center, are more likely to report that their ability to protect assets is improving. Likewise, investing in security, including AI, offers similar benefits.

48 Information courtesy of ASIS’ 2025 Security Trends Report

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