You First Magazine - Autumn 2016

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The magazine for supporters of Community Integrated Care

AUTUMN EDITION 2016

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FIRST

GRAND DESIGNS al in

ic From nature to naut the North East!

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m u n i t a l P pair ge

E x t ra o t s k n a h t ther

70 years to

Care

WE RESPECT • WE ENABLE • WE ASPIRE • WE DELIVER • WE INCLUDE

CONTENTS

8 12 16 18

Making Memories A moment in time at EachStep Blackburn

A Super Summer

We take a look back at some great sunny days!

Welcome to the Family

Hello to our new faces in Halton and Yorkshire!

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The Route to Recruit

Meet our new Recruitment Team

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You Firs ar what you we’d love to he share your think. You can mmer or Ya thoughts on ctly at re di us email .co.uk i-c ct@ rs youfi

Email us youfirst@c-i-c.co.uk

Yammer us using the hashtag #youfirst Call us 0151 423 7278

Write to us!

You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP

You First is the quarterly magazine for all colleagues and customers of Community Integrated Care.

It is written by our Internal Communications Team, Danielle Chan and Siobhan Biggane, with the help of our guest contributors and is produced by our design partners, Words&Pictures.

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WELCOME Hello everyone and welcome to the autumn edition of You First!

Firstly, let me introduce myself – my name’s Phil Pegler and I’m the new Interim Chief Executive here at Community Integrated Care.

I’d like to take this opportunity to say how proud I am to be joining you for the next six months.

My main focus will be on making sure our services are happy places to live for the people we support, so I’ll be out and about a lot over the next few months and hope I get to meet many of you along the way.

It has given me great pleasure to read all about the fantastic work going on in this

and previous editions of You First, and I look forward to seeing much more of this in the months to come.

Don’t forget, You First is your magazine, so make sure you let the team know what you think of this edition.

Best wishes, Phil Pegler, Interim Chief Executive

Magazine contributors th is edition are...

Colleagues from across the country are sharing their stories with us in this edition of You First. If you have a story to share, get in touch by emailing us at youfirst@c-i-c.co.uk!

Tammy Wallace, Service Leader in the North East.

Alycia Broadbent, a person we support at Dillington Mews, Barnsley.

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Paula Dodman, Regional Manager in Merseyside.

Phil Benson, Service Manager at EachStep Blackburn.

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Graeme McConnell, Quality & Excellence Partner.

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Congratulations to the following services, who have received ‘Good’ ratings from the Care Quality Commission (England) or Care Inspectorate (Scotland) over the last six months: ● Penk Ridge in Havant, Hampshire ● Colleonard Court in Banff, Aberdeenshire (who actually received a ‘Very Good’ from the Care Inspectorate!) ● Windsor Drive in Wallsend, Tyne & Wear ● Hightown Road in Ringwood, Hampshire ● Linda Grove in Cowplain, Hampshire ● Carlingwark Care Home in Castle Douglas, Dumfries &

Galloway ● Gordon House in Liverpool ● Sycamore Drive in Sunderland ● Muirs Court in Broxburn, West Lothian ● Todlaw in Duns, Berwickshire ● Sandy Mount Extra Care in Huddersfield ● St Stephen’s Care Home in Nantwich, Cheshire ● Fir Tree Road in Banstead, Surrey

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We’re a social bunch here at Community Integrated Care. That’s why we love nothing more than celebrating our great people on our social media channels…

Central ons A huge congratulati ster, who ice Le m fro y nr to Cortney He ader! Cortney Le ce d to Servi has been promote years ago Integrated Care six joined Community rk and wo rd ha r, and his as a Support Worke nised! og rec dly rve se en de dedication have be

social!

Suppor t Services Our Marketing and Internal Communications Teams have been nominated for four top accolades at the Chartered Institute of Public Relations (CIPR), Pride North West Awards and Institute of Internal Communications (IoIC) Awards. These successes recognise the teams’ efforts to improve communications and engagement with our workforce, as well as our innovative approaches to community partnerships!

Scotland

Ross Cunnigham, who is supported at Jedburgh Outreach in Scotland, met his heroes Robbie Fowler and Ian Rush at a ‘meet and greet’ event!

Merseyside Vanessa Brennen, who works at Vocational Support in Liverpool, came up with a creative way for the people they support to get involved with their paperwork...a gorgeous personalised name stamp! Well done Vanessa. This is the Golden Thread in action!

South Fantastic use of Yammer’s ‘praise’ function by #TeamSouth! Sam Leath took to Yammer to give a pat on the back to the team at Magna Road for a very special testimonial they received!

Connect with us on social media...

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n our summer edition of You First, we introduced you to our incredible partnership with Rugby League giants Widnes Vikings, which aims to promote the health, wellbeing and happiness of the people we support and our colleagues.

So…three months in, what great outcomes has this incredible partnership delivered?

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Allen, who l day for Fred What a specia Care Home in Runcorn! ’s lives at St Luke s Vikings fan, he was ne A lifelong Wid t Widnes Vikings star Jack ee delighted to m monthly dementia café, the Buchanan at !

Chemics Café

People su taken p pported in our art in fu Cheshir n e sports s essions and energetic region have accessib le coaches d by Vik le ! in everyon Lots of smiles a gs profession al e n when W . They got the s d laughter from u id by with nes Vikings sta rprise of their li the Sup fe er Leag r Alex Gerrard ue Troph popped y!

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! s g n i k i V s e n Wid o aff s have als nes Viking g task of putting st id W m o fr in s! e Coaches ch more challeng ss u fitness cla had the m ir paces at weekly e th h g u thro

the people ly, 100 of On 25th Ju , staff and families rt we suppo to watch Widnes d ons! were invite on Catalans Drag n ffi ke Vikings ta the team from Gri re a a d d re a tu h Pic ho ckport, w Lodge, Sto y cheering on a d ic fantast s! the Viking

ip partnersh least, the s ill n a W e r m fo y o it yn pportun o c ti Last, but b s ta n o lenwo d d to a fa inator at G rd has also le -o o C s d his ctivitie e’s secure Parlane, A Widnes. H ikings, in V e s m e o n H Care h for Wid c a o C a s a e his fellow dream job g alongsid in rk ted o w e nity Integra and will b er Commu liv e d ! to s n s coache orts sessio essible sp Care’s acc

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First, we told In the last edition of You to Our World me lco We the you all about s our Executive (WOW) Tour, which see g services, to Team and Trustees visitin at support staff gre the witness first-hand deliver every single day. or, Kerry In August, our HR Direct at St Luke’s ng Tanfield, spent the morni ing a joy en rn, nco Care Home in Ru vice Ser t tan sis As m fro special tour d r an Activities Manager Brenda Jobbe y. ed Co-ordinator Terri Kenn

nedy Terri Ken field and er fun in the n Ta y rr e K m ts of sum having lo med room e th e seasid

to find out We caught up with Kerry more about her visit… at St Luke’s “I can’t thank the team lcoming me we ly rm wa enough for so re of meeting today. I had the pleasu nts, including some wonderful reside out his trips to ab all Fred, who told me s Vikings play, ne Wid ed watch his belov ryone smiling and Eileen who had eve ng!” nci with her singing and da gave me e’s Luk St at “Spending time work that the into t igh ins ble such a valua da each y and, goes on in our services le to spend ab importantly, I was also ponding to res d an ff time talking to sta

Co-ordinator, ri Kennedy – Activites From left to right: Ter borah Perry De r, ge na Ma me Ho istant at St Luke’s, Brenda Jobber – Ass nt ide Res – ie en Beatt – Support Worker, Eile HR Director – d fiel Tan and Kerry

dback. I’d their questions and fee services to put like to encourage other a WOW Tour visit for themselves forward to get to know – it’s a great way for you too.” us better and vice versa

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ew rand-n ! b r u o you… corns Little A n near – w o e t m a g to n Sche Comin ognitio c e R e e Employ

Sandra Hunt, Support Worker at Walkers Lane in St Helens, receives her Little Acorns Award!

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This exciting new initiative will see managers across the country nominate colleagues each month who have gone that extra mile. Regional directors will then have the difficult task of each choosing their winners, who will receive Love2Shop vouchers as a reward!

(Oh and our Project Sunshine crew have their own version of the scheme – aptly named Sunbeams!)

It’s the little things…

We all know have good it feels to get a special little thank you or pat on the back. That’s why we have introduced our branded greetings cards!

You may have seen some of our lovely new cards on display in services or on Yammer… if you’re really lucky you might have received one yourself!

If you have someone in mind who’s deserving of a card telling them ‘Thanks!’, ‘Well Done!’ or ‘Great Work!’, you can get your hands on these at your local regional office.

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that as an changing, it’s essential s ay alw t’s tha r cto se In a future. a strong vision for the organisation we have y involved in d services and to be full

Care, that t Community Integrated aim of r vision is based upon ou provider, e car becoming a modern rt that po sup d lise na offering perso le who receive it. is directed by the peop ation to this, our To demonstrate our dedic ve committed to colleagues in Scotland ha t promise to put tha two important pledges nds of the people ha the in l choice and contro we support.

Care’s first Annual At Community Integrated naging Director for Ma r Scottish Conference, ou , signed up to ARC Scotland, Karen Sheridan ange) Scotland’s (Association for Real Ch t and Scottish Care’s Charter for Involvemen of Residents in Care hts Convention on the Rig Older People.

Homes for Adults and written by a group of s wa er art The ARC Ch rning disabilities and over 80 people with lea s out, in their own set other support needs. It hts to receive rig l nta me words, their funda

personalise their community. ntion outlines that The Scottish Care Conve are not affected a person’s human rights l care, regardless when they enter residentia s care that an of their condition. This me , rth wo d an guarantees dignity lity ua eq e, enc end promotes indep s ure ass d an , tion ipa and partic tion. freedom from discrimina

se important delighted to sign up to the “I’m ys: sa n da eri Sh ren Ka t give people d to providing services tha pledges. We are dedicate their individual r their support, and fulfils full choice and control ove is our public Charter and Convention aspirations. Signing the pport receive truly g that the people we su commitment to ensurin pected.” d have all their rights res personalised services an

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Girls’ Tauheedul Islam their Students from ry bu ge lle Co n ur School & Blackb ith Service Manager, w time capsules keting & d Head of Mar Phil Benson, an Hughes hn Jo , ns tio ica Commun

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Childhood toys

Personal achievements

Treasured memories

Memories: we all have them and we all cherish them. They’re the rich tapestry of everything we’ve seen, everywhere we’ve been, and all that we’ve learned. Looking back fondly and reminiscing is a huge part of the support our Dementia Services provide.

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ne service in particular has taken it a step further by involving key local groups to take part in their work.

The at EachStep Blackburn are fast becoming renowned locally for their extensive community connections. They have invited students from the nearby Tauheedul Islam Girls’

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School and Blackburn College to share their most important and treasured memories in an exciting Time Capsule Project!

Service Manager, Phil Benson, tells us more: “For us to provide the life-enhancing support we strive for every single day, it’s essential that EachStep Blackburn is seen as a hub of this community. This fantastic project combines these efforts with the reminiscence and life story work that’s so important in a service like ours.

“When the students were explaining the importance of some of the items they’ve put in, it genuinely brought a tear to my eye! It varied from their favourite childhood toys to awards they had won in school and college; treasured

en’t alone in their EachStep Blackburn arating treasured creativity around celebr g with dementia… memories for people livin

I really hope that these fantastic students – with their futures ahead so bright – will be here in 50 years to dig up the capsules

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Playlist For Life has been a huge hit at Carlingwark House in Castle Douglas, Dumfries & Galloway.

Team Leader, Kelly Henderson, has championed the approach, which sees residents listen to their own personal music playlists of songs that are memorable to them, which are developed by staff and loved ones.

Over the past year, ma ny of our Older People’s Care Homes have been getting the Pro ject Sunshine treatment! Joy Barbe r from our Business Developme nt Team has become our resident Laurence Llewelyn-Bowen, cre ating tailored themed-areas for ea ch service to evoke memories of ye ars gone by. These have includ ed ‘Music Memories’, ‘Seaside ’ and ‘Sporting Legends’ areas.

Phil Benson niqabs and, really poignantly, the handprints and footprints of a sibling who had passed away. It was a really emotional and worthwhile experience for everyone involved.”

What’s been most special for Phil, is how the students have taken the spirit of this project to their hearts. Blackburn College student, Hannah Berryman, spoke of why the day was so important to her: “It’s a moment in history that I’ll always remember. The thought that in 50 years’ time someone will dig the capsule up and my memories will be relived is so exciting.”

Phil concludes: “I really hope that these fantastic students – with their futures ahead so bright – will be here in 50 years to dig up the capsules, alongside the next generation of students. This project is so symbolic of what’s at the heart of EachStep Blackburn: cherished memories and strong community bonds.”

Many of our services use Doll Therapy with residents, which reduces anxieties and distress in people with dementia, particularly for people who have been in care-giving roles in the past, either as parents or in their careers.

Watch an inspirational video about the Time Capsule Project at bit.ly/cic-capsule

What would you put in your Time Capsule?

Tell us on Yammer using the hashtag #Memories!

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l a i c e p S a r t x E e r a C a r t x E

in and out of test of time. Clothes go the s nd sta ly tru t tha aring all to find something n on the TV without he tur n’t ca u yo It’s difficult nowadays d an , ek ery we is true love... restaurant opening ev relied on to last forever be s ay fashion, there’s a new alw n ca t tha es! But one thing about the latest celebriti ped Friends and family hel mark the occasion

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nd that’s exactly what Graeme McConnell, Quality & Excellence Partner, discovered when he met Earnest and Isabella Sewell, a very special couple living at Sandy Mount Extra Care Service in Huddersfield.

more...

First more….

You First tells You Graeme tells Graeme

“Earlier this year I was at Sandy Mount completing one of my regular audits. As these are all about assessing the quality of the support we deliver, it’s really important to speak to as many people as possible, to get their direct feedback. Someone suggested I visit Mr and Mrs Sewell’s flat, and I am so pleased they did.

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Earnest and Isa

Earnest and Isa be say ‘I do’ in July lla 1946

Mr and M rs Sewe party with ll at their 70th Anniv Qu ersary Graeme M ality & Excellence P a cConnell, and his wife rtner, , Ellen

“Mr and Mrs Sewell told me all about their lives together. They met at a dance in Huddersfield and after two years of courting, they married in 1946 at the age of 23. They went on to have three boys, and a girl they sadly lost in childbirth.

“As well as living together all these years, Graeme McCon nell they also shared their working lives too, running a post office in Leeds. They were even awarded a Certificate of Long Service from the up their days off just to be there! The icing on local council in recognition of their hard work the cake was when the couple received a and commitment. telegram from Her Majesty the Queen…who “So when the couple reached the stage even tweeted her congratulations to Earnest where they needed some support in their and Isabella! day-to-day lives, they were worried – would “Mr and Mrs Sewell set such a wonderful this mean moving into a care home and example to us all that I simply couldn’t leave potentially no longer living together? After 70 their home without asking them the age old long years together, and with months until their question: What’s the key to a long platinum anniversary, this naturally would have and happy marriage? been devastating for Mr and Mrs Sewell.

“Earnest’s response was “But I’m thrilled to say that, thanks to the Extra instant and proud: ‘You have Care model and the fantastic support at Sandy to be a team. You must do Mount, this hasn’t been the case. Extra Care everything together’. Sage means that every person or couple has their advice indeed!” own flat that they either rent or buy, and support staff come in only when needed.

It has meant that Mr and Mrs Sewell remain together in their new home, with help on hand Even the as necessary.

Queen sent her “To mark the couple’s special congratulations to the couple! day, and make sure they had the celebration they deserved, the wonderful staff team at Sandy Mount arranged a huge party, with 100 of the couple’s family and friends – including many staff who had given

"

“Before long, I knew everything there was to know about this wonderful couple, including the impressive news that they were about to celebrate their 70th wedding anniversary, the same weekend as my own second wedding anniversary! This was so poignant for me – for a moment I forgot that I was carrying out an audit and looked to them for inspiration, hoping that my wife and I (who are expecting our first child in September) would reach such a momentous milestone ourselves.

"

Before long, everything there I knew know about this was to couple, including wonderful fantastic news the were about to c that they their 70th weddelebrate ing anniversary

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We all have a favourite part of our home – whether it’s our living room, where we feel cosy in the evenings, or our kitchen, which is the heart of many homes. We take pride in our surroundings and want them to reflect our personalities. So in this edition of You First, we’re showcasing our services in the North, where people supported are creating homes with their very own stamp on them…

A splash of colour in Sunderland

The team at Sycamore Drive, who are already hard at work on their next project!

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Sycamore Drive is a Sunderlandbased Supported Living service, and is home to Alan, Vivien, Sharon and Josephine. Service Leader Sarah Loftus tells You First: “When I became Service Leader of Sycamore Drive in January, it was clear that parts of the environment needed some TLC. “I asked the staff team to work in small groups with the people we support to plan the redecoration, focusing on the bathroom first. The tenants needed no encouragement and got straight to work, drawing up plans for their ‘Beside the Sea’themed bathroom!

“It means so much to the people who live here that they were involved in designing their own living spaces. When they show visitors around and point out the changes, there’s nothing better than hearing them say, ‘I chose that!’ – they take such pride in their home.

“We’re not stopping there though!

Next up are the conservatory and hallway, then each bedroom. The people we support have really given their all to this project – seeing them so excited to get stuck in is a great reward for the staff team.”

Pamela’s garden by day and night

a disney wonderland IN stockton- on-tees

Staff and the people we support at Rosedale and Rosewood enjoying the sunshine in the garden

Everything's coming up rosy in Hartlepool Rosewood and Rosedale are residential bungalows in Hartlepool. The residents at the services, Peter, Debbie, Darren, Mark and Kevin, have undertaken a huge garden project alongside their staff team to transform their outside space into a beautiful and tranquil area to enjoy the sunshine in.

Service Leader, Laura Wing, tells You First where it all began. “When I joined the service last year, I discovered that the people we support would be losing their day centre placements, so we’d have some work to do to make sure their spare time was used in a meaningful way.

“When we discussed this with the people we support, they were keen to keep doing the kind of activities they did at their day services, one of which was a local allotment. That’s where the idea of redeveloping the garden was born!

“We began to sketch out plans for the garden – including a sensory area, a BBQ

Pamela is suppor ted by our Stockto n Homecare Team in Stockton-on-Tees , and called on the help of the whole team this summer to revam p her garden!

Senior Support W orker, Lisa Dixon, tells us more: “Pamela is a massiv e fan of anything Frozen or Disney re lated, so her goal was to have a garden tha t was full of lights – and the team certainly did n’t let her down.”

Support Workers, M al and Eddie, and their team of volunteers (the Billingham Ba d Boys – a group of peop le supported by Co mmunity Integrated Care wh o take on voluntee r garden projects) created a beautiful space for Pamela to relax in.

“From taking her sh opping for ornamen ts and lights, to creati ng the garden of he r dreams exactly ho w she wanted it, the team worked together so the space was read y just in time for summer !”

section, a butterfly garden, an allotment, a games area and a memorial garden for a member of staff who had recently passed away. What started out as a tidy-up of the garden turned into a fullblown project!

“The garden is still a work in progress, but it’s coming along beautifully. It’s so encouraging for me and the team that the loss of day centre placements, which could have really disrupted the people we support, has created such a positive opportunity and outcome.”

Has your service transformed its environment? Email youfirst@c-i-c.co.uk and tell us all about it!

Put final para in CTA box Darren, who lives at Rosedale, is busy making plans for the garden with Support Worker, Jason!

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y l i m fa Welcome to our

munity m o C e g u h A a re Integrated C new our welcome to … services

ue join Latham Aven er Close and tim adults La , 12 t ad or Ro r pp Lancaste houses su ur fo n ee enue, tw be d me Spinney Av us in Halton, an We also welco s. ie lit bi sa di d with learning with autism an ung gentleman home to one yo s. ral! We complex need for #TeamCent ry busy month nt in ve ce a es as Cr w ey ne Ju and Brindl ad Ro on ht ig ic g Serv es and welcomed Be Supported Livin th bo e ar s they’ve ch hi e short month Sheffield, w in total. In thre le s in op te pe da 29 up t suppor ok out for t progress…lo ea gr e ad m both of You First! ve opened future editions sely proud to ha en m im so al We are first time at ey for the very sl rn Ba pport in s or our do service will su s. This exciting ew in M e ov on m gt ill in Dill , who w ts with autism six young adul sis. on a phased ba

Alycia’s already making plans for the into future after moving Dillington Mews!

Dreaming Big Dillington Me at ws

You First caug ht up with Alyc ia Broadbent, w improved load ho is 18 years s, as I now old and has just m manage my m oved into oney and Dillington Mew do my own sh s. She tells opping – so You First: I’m much more sensible with it.

“I used to live in I’v e also learned a children’s ca how to use on re home in Barnsle line shopping, whi y, which I need ch has made th ed to move on fro in gs so m uc h easier for me! m when I turned 18.

I was told abou “I’ ve be en t Dillington Mew able to make lo s, ts of which was for plans for the fu young people ture too – my ai w ho , like me, have au m is to go to college to do tism. a course in “So far my trans Pe rfo rm ing Arts, then be ition has gone come an pretty smoothly. actress or perfo I’ve had loads rmer. I’ve alway of support from th s had bi g dreams for m ose around me y future, and am to choose new fu no w achieving ever rniture and sort ything I need to out my new home. in order to get to them.

“Already there’s “This move has been a big been so positive difference in m for me – I’m fin y life. My diet ha ally independen s t and have the freed om I need!”

Look out for updates on Yammer and in the next edition of You First!

There were plenty of s BBQs and celebration during the first few ad! weeks at Beighton Ro

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Introducing

H T I W D R A W R O F G MOVIN

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E M I T MAX

g System – our new Electronic Rosterin – me xti Ma t ou ab ard he nt By now, you should have the way we do three importa se rni de mo ely let mp co ll try. Maxtime wi s. which will replace Hours En hours worked by colleague the ct lle co d an ets dg bu ce servi re… things: build rotas, manage the Project Team, tells us mo of rt pa is o wh r, ge na Ma l na Here, Paula Dodman, Regio

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The introduction of Maxtime is a really exciting step for our charity; not only will it make us a much more modern organisation, it will make life so much easier for frontline leaders and colleagues too

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"

Paula Dodman

he introduction of Maxtime is a really exciting step for our charity; not only will it make us a much more modern organisation, it will make life so much easier for frontline leaders and colleagues too,” says Paula.

Sounds great, but how?

“Firstly, paper rotas will be a thing of the past!” says Paula. “Managers will now have a user-friendly, electronic system in which to build rotas – simply dragging and dropping blocks of time against staff names. Often, managers have to travel between services to see or change rotas. Now, as long as they have a laptop, they can do it anytime, anywhere!”

“An electronic system also means that we can give Managers visibility of their commissioned hours, so that they can manage their service costs in real time, not weeks later when they get their I&E,” Paula explains. ”I’m amazed by the impact it’ll have on frontline staff too,” she continues. “Using their own thumbprint, colleagues will log in and out of work. Their hours will be matched against the electronic rota and pulled directly into our Payroll system. This means no more

paper timesheets, which often go missing or are incorrect, giving staff complete control over their logged hours. This frees up managerial time too, with no more inputting of hours.” ”It’s a win-win situation,” says Paula. “All of this technology really streamlines the hours collection process, removing the ‘people processing’ element and reducing the chance of human error, hopefully resulting in a much more effective pay system for staff.”

Paula concludes: “The most important thing is that the system has been designed by the people who will be using it every day – our frontline managers. I know this will feel like a big change, but there are lots of well-known care companies using it with great success and I’m confident that we will too.”

So what’s next? “The Project Team is currently testing the system, and then plan to begin piloting in 15 services during November, before it is rolled out to the rest of the organisation in 2017.”

Look out for more news on Maxtime in our bi-monthly Project Progress Updates and future editions of You First.

Got any ideas to contribute? Share them on Yammer using the hashtag #projectfuture 17

Recruiting the W

e know that to reach our goal of becoming the UK’s leading health and social care charity, we have to have the very best workforce in place – people who share our values, who care about the place they work and the people they work with, and for.

That’s why having the right recruitment approach is so important. Each year, Community Integrated Care employs over 1,000 new staff – be that through new services, new roles or natural turnover – that’s nearly 100 new recruits each month! So, in April this year, our first-ever dedicated Recruitment Team was established. Based at Support Services in Widnes, the team are now on hand to

As an organisation, people are our passion!

And that means the people we support and our employees too.

offer specialist recruitment support and advice for the whole organisation. Richard Farrall, who leads the newly-formed department, explains: “We recognise what a demanding role our frontline leaders have and whilst recruitment is key, we also know it can be really time-consuming – and that’s where we come in! It’s our job to support managers through the entire recruitment process – from advertising new roles, through to interview, selection, pre-employment checks and making that all-important offer.”

Emma Mullins Sarah Costello

Lauren Wood

Rachael Pritchard

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New Vacancy Proce What:

Identify requirement

Who:

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Hiring manager

Speak to Recruitment Team to plan campaign

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Recruitment Team

right way As well as developing and launching their own resource-rich intranet pages – where hiring managers can get help, advice and support – the team have also been busy embedding our event-based approach to recruitment too. Held in local venues or larger services, these events are perfect for when regions have lots of roles to fill – giving candidates the chance to find out more about our charity and us the opportunity to see if they are the right ‘fit’ for us through group exercises and assessments. Of course, events aren’t the right approach for every situation and the

team are also on hand to support with one-off vacancies too.

Whilst the team have made great strides over the past few months, Richard says there is still lots more to come: “I’m pleased with

the impact we’ve been able to make so far, but we have lots more ideas we are looking to implement, including an online recruitment system which will enable us to reduce the time and costs spent on recruitment, as well as speed up time to hire. The most important thing for our team is that we consistently look at new ways to attract good quality applicants and improve the whole candidate experience, from start to finish.”

Top Tips for Recruitment ✔ ✔ ✔

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Richard Farrall

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MEET THE RECRUITMENT TEAM! Richard Farrall – Recruitment Manager Sarah Costello – Recruitment Coordinator (Older People’s Services, Head Office) Lauren Wood – Recruitment Co-

ordinator (North, Central) Rachael Pritchard – Recruitment Coordinator (Cheshire & Greater Manchester, Merseyside) Emma Mullins – Recruitment

Assess candidates / recruitment event

What:

Hiring manager / Recruitment Team

Who:

and Onboarding Administrator (North, Central) Suzanne Blakemore – Recruitment and Onboarding Administrator (Older People’s Services, Cheshire & Greater

✔

Manchester, Merseyside) Janiece Brannetti – Recruitment Coordinator (Scotland) Sue Barton – Recruitment Administrator (South)

Offer and obtain checks

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leave the candidates should All nting to work wa s ces recruitment pro ted Care. Even for Community Integra l, they will tell if they are unsuccessfu nds about the frie d their colleagues an have had y the nce positive experie the offer void any delays to A ring ‘right ptu ca ly ful process by n during the to work’ documentatio selection process tact with new eep in regular con K y start the e employee befor

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Looking for support with Recruitment?

pages on Click Visit the Recruitment nal Recruitment or contact your Regio ss your needs.

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19

And finally...

A quick chat with

West Lodge

h Support Catherine (centre) wit a (far left), dz Workers Allan Gwere t), Service Leader le lef Annette King (midd le right) and idd (m e llac Wa Tammy ht) rig r (fa lor Chelsea Tay Catherine pictured with Service Leader Tammy Wallace

Here at You First, we like to think of Community Integrated Care as one big family.

T

his means we know the importance of great family relationships, and key to keeping these bonds strong is making sure that families are involved in their loved one’s support.

At West Lodge in Penshaw, Tyne & Wear, Service Leader Tammy Wallace tells us how it’s been particularly instrumental for Catherine, a young lady she supports.

wn says: Catherine’s mum Da a positive h suc en be s ha “This she’s – e rin the Ca move for azing flourished into an am young lady.”

M we respect

was a huge e to live reaching her potential, this YF: Tammy, tell us how Catherine cam essential that was it so ily, fam change for the at West Lodge…

Living was orted Supp that d sure reas they felt TW: Catherine was living with her mum right for their daughter. joined Dawn, and stepfather Jon, before she py us six months ago. She was really hap YF: Sounds like a positive start. Can her living at home but as a young lady in e Catherine’s family see a big differenc e early 20s, she was keen to live a mor in her since she moved in? erine independent life.

TW: Oh, definitely! The changes in Cath in her I visited Catherine to get to know her e denc confi Her y! ybod her family are clear to ever own home. As well as this, I wanted bounds. She ’s mum has come on in leaps and erine Cath one. to be involved from day her own food, cook s help she – s stop r neve ut her, knows everything there is to know abo swimming goes ds, socialises with her frien s. so was a key part of those early plan ression prog The g. ridin e and loves hors As much as they were delighted at the s just She’ ess. endl been has erine in Cath and idea of Catherine living independently

20

to get graduated from college and is looking ble arka rem a a job. She has matured into young lady. her YF: Catherine’s family – especially … hted mum, Dawn – must be delig ily, they TW: When I speak to Catherine’s fam nothing been has e Lodg t Wes to e say her mov so ks but positive. Catherine’s mum spea they’ve highly of the team and the difference s too. their as well as – life made in Catherine’s YF: Thanks Tammy – we look forward to hearing more about Catherine in future!

ail youfirst@c-i-c.co.uk regular ‘And Finally…’ feature? Em our in ear app to vice ser r you Would you like