You First - Winter 2017

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The magazine for supporters of Community Integrated Care

Winter EDITION 2017

®

FIRST

‘Outstanding’ Leicester leads the way!

SAY HELLO O E C E H T O T

n o i t a m r o f s Tran emple Court at T

es in Positive chang

Portsmouth!

WE RESPECT • WE ENABLE • WE ASPIRE • WE DELIVER • WE INCLUDE

Little Acorns, huge achievements

CONTENTS

5 10 14

11

Support Services show they care

A decade in Duns Todlaw celebrates its tenth anniversary

06

GameChangers gathers pace

Find out more about our national meeting

Satisfaction survey

Are we meeting the high standards we hold ourselves to?

12

m

Building our future together

REMt E–MasBalEwRays,

You Firs ar what you we’d love to he share your think. You can mmer or Ya on thoughts ctly at re di us l emai .co.uk youfirst@c-i-c

Email us youfirst@c-i-c.co.uk

Yammer us using the hashtag #youfirst Call us 0151 423 7278 Write to us!

You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP

You First is the quarterly magazine for all colleagues and customers of Community Integrated Care.

It is written by our Internal Communications Team, Danielle Chan and Siobhan Biggane, with the help of our guest contributors, and is produced by our design partners, Words&Pictures.

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WELCOME Hello everyone and welcome to the Winter 2017 edition of You First.

For those of you I haven’t yet met, my name is Mark Adams and I’m the new Chief Executive Officer at Community Integrated Care.

Since joining you in September, I have been struck by the sheer dedication and passion that our frontline colleagues demonstrate every day. It’s now my job to make this charity one we all feel proud to work for, and one where your exceptional contribution is truly valued.

My Executive Team colleagues and I are currently working on our next Five Year Strategy, which very much places you and the people you support at the heart of our plans – you can find out more about this on page 12.

If you have any questions or would just like to say hello, my door is always open. Feel free to email me on mark.adams@c-i-c.co.uk, give me a call on 07922 572 091 or contact me on Yammer. Finally, if you see me out and about, please say hi!

Wishing you and your families lots of happiness over the festive period, and a happy, healthy 2018.

Mark Adams, Chief Executive

Leicester celebrates ‘Outstanding’ gradin

g

GO OD R O R BE T T E As we strive to be the best care provider we can be, one of our key focus areas is to be regarded as ‘Good’ or better by our regulators.

Congratulations to the teams that have done stellar work to achieve just that! The following services have received ‘Good’ or better ratings from the Care Quality Commission (England) or Care Inspectorate (Scotland) in recent months… ●R ydal Mount, Cumbria ●D ean View Villas, South Shields ●B entinck Crescent, Northumberland ● Northern Regional Office ●N ottingham Regional Office ●H olmdale, Runcorn ●R edmayne House, Cumbria ●W est View, Poole ● L eeds Regional Office ●C astlehill, Morayshire ●C ornwall Park, Newton Stewart ● Glasgow Area Regional Office ● E ast Central Scotland Support Services

e m o lc We our to

Outstanding Leicester We’re proud to announce that the Leicester Team have achieved Community Integrated Care’s very first ‘Outstanding’ rating from the CQC! The team were praised for their commitment to the dreams and aspirations of the people they support, and for always going the ‘extra mile’. Regional Manager, Jennifer Hames, was singled out as someone who “inspired their staff and encouraged managers to lead by example”.

Jennifer tells You First: “I’m incredibly proud of our achievement, and the fact that I have so many spirited and strong colleagues in Team Leicester. With a combination of truly exceptional support staff and passionate frontline leaders, we’ve been able to truly demonstrate our excellence.”

CEO Mark Adams, shared his delight in the result: “This is an historic moment for our charity, and for the incredible team who have worked so hard to achieve this. I urge all of our teams to take inspiration from Team Leicester – there is lots we can all learn from their exceptional work."

A big Community Integrated Care welcome to the new services that have joined our family recently… ●S t Helens Autism Day Service, which supports people to enhance their life skills. ●O ur new Warrington Services – Chapel Road, Goldcliffe Close, Cinnamon Lane, Rendlesham Close, Whitethroat Walk, Whittle Hall Lane and Friars Avenue, supporting 26 people with learning disabilities. ● T emple Court in Portsmouth, a brandnew service supporting eight young people with learning disabilities (read more on pages 8 and 9).

●W estwick Road in Sheffield, home to three people with learning disabilities. ● North View and Shebster Court in Caithness – also home to three people with learning disabilities! ●S pringwood in Warrington, which supports four gentlemen with an acquired brain injury. ● T wo new services in Nottingham – Primrose and Kingsbridge Way! These services support three and twelve people with learning disabilities respectively.

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We’re a social bunch here at Community Integrated Care. That’s why there’s nothing we love more than celebrating our great people on our social media channels…

so

social!

South & North East

rvices Older people se month of great September was a Older People’s celebration in our d Janet Booth, an Services… John re arlotte Grange Ca who both live at Ch s ar ye 60 ol, celebrated Home in Hartlepo ing dd We nd mo ir Dia of marriage on the yside, in St Helens, Merse er Ov y! ar ers niv An ld no Ar y ident Mar Eccleston Court res birthday in style, th 95 r he ted ra celeb urse ed ones, and of co lov r surrounded by he – lots of cake!

Only the very best for the people we support! Lauren and Marita, two ladies who live at Summerson House in Gateshead were VIP guests at a Little Mix concert in November.

Also seeing stars was Jackie, who we support at Martin Close in Basingstoke. She met her hero, Peter Andre at a local signing and even got a hug from the main man!

Support Services

North East They will go to the ball! Check out some of the people we support in Sunderland looking dapper as they head out for a night on the town. Don’t they look great?!

Keep an eye out future for your service in t! editions of You Firs 4

Connect with us on social media...

At Support Services in Widnes, the team needed no persuasion to dress up for a special occasion! So when one of the team suggested a Pyjama Day to raise money for Children in Need, they jumped at the chance. The team raised over £360 for this very worthy cause… all while wearing their coziest clothes.

Ten Years at Todlaw Tradition tells us that a ten-year anniversary should be marked with a gift of tin.

But the team at Todlaw are solid gold!

B

ut what’s the secret to ten great years in the heart of your community? Team effort, great relationships and an unwavering commitment to better lives for the people you support. Regional Manager, Rachel Fourie, tells us about Todlaw’s journey: “At Todlaw, we support 13 people with physical and learning disabilities in Duns, Scottish Borders. The service was established when a local nursing care home was closing down and the people supported there were moving on to new homes.

“Understandably, moving from a traditional, nursing-focused care setting into Supported Living was a complicated transition, however there’s always been a team effort here and the

key has been collaboration.

“Four 0 of the people we support have been with us since day one, and they’ve achieved things they wouldn’t have dreamt of. From the things we take for granted such as having their own front door key and decorating their homes to their taste, to buying their own cars and taking part in local arts festivals – there have been so many achievements over the years.

“As I said though, it hasn’t all been plain sailing. A few years back our regulators identified some serious issues at Todlaw, around how the service was managed and the quality of our documentation, and we had to take immediate action. Of course, we had to work hard to rebuild our trusted relationship with our commissioners and professional partners, but through regular communication

and transparency, we’ve been able to do that.

“I think one of the most important things for us has been maintaining strong local connections. Duns is a tight-knit community and one which we’re really proud to be part of. Not only do the people we support access their community as they should, we bring the outside in too. Things like faith groups, local musicians, animal groups – they’re a huge part of the service.

“I think it speaks volumes that Berwick Housing Association worked with us to arrange the 10th Anniversary Celebrations, such is the pride we all share in how far Todlaw has come. It was such a joyous occasion and we’re all looking forward to what the next ten years holds. Forget tin – we’re solid gold! Here’s to the next ten years at Todlaw.”

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INTRODUCING…

We all want to work in a place that makes us feel valued, like our contribution has not gone unnoticed and that we’ve made an impact. It doesn’t have to be a grand gesture – a small moment of recognition for a job well done can make all the difference.

And, of course, we know our people are exceptional and deserve the best. That’s why in October, we relaunched our Employee of the Month scheme, Little Acorns.

But… why Little Acorns?

We know this is a question that’s been on many people’s lips…why the name ‘Little Acorns’?

Well, the name came from our colleagues in the North East who trialled the scheme last year! Their vision was that ‘from Little Acorns, Mighty Oaks grow’ – with more confidence and drive to do great things. As with all our best ideas, this was driven entirely by our regional teams!

The concept is really simple. You nominate your colleague (or colleagues!) to your Regional Manager, and these are then passed onto your Regional Director or Head of Service towards the end of each month. Winners will be chosen and announced at the end of each month. Our amazing Little Acorns will then receive a special prize as a token of appreciation, and a winners badge that should be worn with pride!

ET – G R O F T DON’ Awards are given

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o or ns Lit tle Ac month, s ny le g in s y a out ever gues a t a e ll o c r e you ur nominat y contacting yo r. time b Manage l a n io g Re

Sarah Sinclair

Hilgard Ncube

ness, Leader in Caith Sarah, Service ds received a Scot tish Highlan from HT nominations staggering EIG , for nd la ot Sc in Nor th in her colleagues nd yo be d an e g abov constantly goin ah ar lleague said : “S her role. One co we s feel valued so ue makes colleag ” e! m sa the want her to feel

Hilgard, Senior Suppor t Wo rker at Benbow Rise in Leicester has stepped up at short notice to take on additional responsibilities and challen ges lately, which has been massiv ely appreciated by his Ser vice Lea der and the people he suppor ts!

ns is all about…

So now you know what Lit tle Acor rs! let’s meet our first round of winne Shelley Ty

ne r

ssive r her impre le fo d e is ra e op as p o of the p Shelley w ork with tw rdens in w n io it s n a tra at Ty tler G ssly supported rked tirele re she wo e t the h a w , re h e rg Edinbu tlemen w n e g e th ure . to make s eir service heart of th

Tees Alive Team The Billingham-based day service supports adults with learning disabilities to enjoy fun activities and develop valuable life skills, and were praised for doing a unique and wonder ful job, and committing to making the service a success.

Marie Moule & Karen O’Shaughnessy Claire Higginbotham & Karl Sellalkgosi Claire and Karl are both Support Workers in their respective services, Temple Court and Eastern Road in the South. Professional and person-centred were the words used to describe them, both dedicated to providing great support.

These two Liverpool ladies have shone in their roles in recent months! Marie works at Vocational Support and has recently secured a perfect placement for one of the people she supports at Liverpool Airport.

Karen has been hard at work helping mobilise a new service in Liverpool and has persevered through some difficult times to make it happen!

Niall Gibbons Wendy Lawrinson, Dave Gorton & Darren Goorwappa Wendy in our Employee Relations Team was nominated for the fantastic reputation she has earned for always going above and beyond, delivering excellent customer service and having a real ‘can-do’ attitude.

Dave (affectionately known as Dashboard Dave) was nominated by the Finance Team for the “massive help” he has been in launching the new Charge Cards project, using his knowledge and expertise to make the team’s daily processes so much easier.

And finally…Darren!

Anyone who saw Darren take to the bike for the Support Services challenge will know there are no words to describe his contribution. Darren is a great sport and everyone around him appreciates it.

Niall, Suppor t Worker at Mu sters Road in Not tingham, stepped up to work extra hours and make arrangements to take a gentleman he suppor ts, Peter, to see his beloved Ma n City beat Crystal Palace 5-0 !

Usually, Peter goes to the ma tch with his parents but due to a family bereavement, they we re unable to go. Peter and his family have been ver y thankful for Niall’s suppor t at this tough time.

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Team Temple Court! From left to right: Support Workers Steve Coltman, Bethany Shave and Alison Hall, Senior Support Worker Lauren Conroy and Service Leader Kev Ferriday.

on…’ series we t gh tli po ‘S r ou of In the second new team working in a spoke to an inspiring outh. We caught sm rt Po in e ic rv se ng Supported Livi ay… e Leader, Kev Ferrid up with their Servic

SPOTLIGHT ON...

t r u o C e l Temp M we INCLUDE

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T

here is a great deal of preparation that goes into creating a brand new service for people with support needs. And the happiness of the tenants and staff at Temple Court proves that all the work that goes into a positive transition is worth it.

Opening its doors in August 2017, the purpose-built complex (which merges two

smaller Community Integrated Care services) is transforming the lives of the eight young people who live there, each of whom have round the clock support to lead their best lives.

“We work with around 35 colleagues and our team is still growing”, says Kev. “We work on a one-to-one model with the people we support, and have waking night staff too, so we offer a really high level of support.

Haydn T Temple rotman, who liv C especia ourt, loves h es at is gard lly the tr en here w ampoli it n Wilkins h Support Wo e! He’s pictu re o rk Kev Ferr n and Service er, Natasha d Leader, iday

“The individuality of these young people has really come to the fore since the big move.”

Joe McKnight (right), who lives at Temple Court, enjoys some outdoor fun with Support Workers, Joe Omonbhude (left) and Steve Coltman (middle)

“We can service see the is work in well an d every g b seems so settle ody d an suppor ted by th d e staff tea m.”

Micky Thomas spends some one-to-one time with Senior Supp ort Worker, Lauren Conroy

“Each member of our team has their own particular strengths and they all give 100% to their role. Everything we do is centred on the people we support and I can honestly say that seeing them happy, makes the team happy too.

“The four-building complex is made up of large, light, and spacious communal areas, where people can enjoy a sense of their own space, but can also socialise and mix when they choose to.

“Some of the people we support have issues with space and proximity because of their autism, so having the freedom to do their own thing but be together when they want to has made a huge difference. There extensive outdoor areas where there is often a trampolining competition or football game going on.

“Seeing the impact on people is truly what motivates us. One of the lads we support really struggled at first – he wanted to stay in his previous service and the move gave him real anxiety. His family and staff team

M we ENABLE

worked really hard with him in the build up to the transition, but even still, it took five hours to get him to come into the service.

There must be something so special about this environment though because the very next day he came out of his new room, gave me a big smile and said ‘Good morning, Kev!’ – it was absolutely incredible. He’s now making new friends and really thriving in his own space. xxx His family can’t believe how great he’s xxxxxx doing following the move, and the staff at his day placement are bowled over too.”

Kev concludes: “The individuality of these young people has really come to the fore since the big move – and that’s what makes the hard work so worth it. I’m really excited about what’s to come for Temple Court.”

o n has s “Our so e here. pac much s el like it’s a lly fe We rea for him and rt new sta appy to see oh we’re s happy.” him

I

All smiles from Support Worker, Alison Hall and Omar Ali, who is supported at Temple Court

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l a n o g i t n Na eeti m

s r e g n a h C e m a G year, we’ve seen the Since the launch of GameChangers last Representatives amazing impact our Regional Employee ion. can have at every level of the organisat

A

full review of our employee benefits, cost-saving measures for staff coming over the new toll bridge in Halton, changes to Health & Safety processes, the return of Long Service Awards: less than a year after our very first GameChangers meeting, changes are afoot.

September saw the hotly-anticipated first National GameChangers meeting, which was attended by our Director of People Services, Jane Macaulay, and chaired by our new CEO Mark Adams on only his 17th day with Community Integrated Care!

With a huge 21 items on the agenda, there was no time to be wasted on this jam-packed day. No topic was off the table – there was lively debate on key issues such as Terms & Conditions, Training and Pensions and many actions to help make Community Integrated Care a great place to work.

eo from clusive vid x e r u o h Watc eeting at ational m the first n changers al-game n o ti a n / y bit.l

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GameChangers really gives our peopletiontheof opportunity to shape the future direc ney and I’m this charity. We’ve started a jourwe’l l reach ons excited to see the destinati ! along the way Rob Clements, Locality Manager

ged I feel very proud keandpaprrtiviinle the to be asked to ta rs meeting – it National GameChangeazing opportunity has given us an am agues a voice. to give our collen, Service Leader

to Wendy Hethering

Resident ‘g ood sport’ Darren Go orwappa takes to th e bike in a ‘Mr M otiva style leotard tor’ !

s shows Our CEO Mark Adam ne... do it’s w ho ne ryo eve

Thurso Scottish Highlands

0 2 3 , 1 £ !

D E S I A R

Showing We Care Every day, Community Integrated Care colleagues amaze those around them with their generosity and kindness towards the people we support and each other. It’s one of the many things that makes this organisation so special.

E

ven more special though, is when our teams come together to support other charities and causes that are close to their hearts. This has inspired our colleagues in Support Services to give something back to our incredible operational teams… after all, charity does begin at home!

Introducing… the We Care Fund!

The We Care Fund is simple. Support Services colleagues take part in charitable initiatives and events and any money raised goes into a central pot.

Services can then apply for a grant of up to £250 to further enhance the lives of the people we support. These will be selected and awarded at our National GameChangers Meeting.

The team kicked off their fundraising efforts with the North2South Bike Ride, a 1,076-mile journey from our furthest north service in Thurso, Scottish Highlands, to our most southerly service in Dorset… on a stationary bike in Old Market Court!

Colleagues from all departments took part and raised an amazing amount of £660, which the Executive Team have kindly agreed to match, giving us a grand total of £1,320!

That means we have FIVE grants up for grabs in 2018. This can be used for things like sensory areas, day trips, or assistive technology. That’s up to you!

Thurso to Dorset 1,076 Miles Director of Quality Martin McGuigan and Head of Finance Joanne Bunworth both stepped up to add to the miles!

Dorset South West England

If you’d like to apply for a We Care grant for your service, simply complete the short application form which can be found on Click!

If you have any great fundraising ideas for Support Services – or would even like to get involved yourself – email wecare@c-i-c.co.uk

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WE’RE STRONGER

TOGETH

Stronger Together – that’s the driving force behind a new series of roadshows, which is enabling our Executive Team and Frontline Leaders to work closer than ever…

T

he brainchild of our new CEO, Mark Adams, the Stronger Together roadshows are a key part of his vision for a more effective and supportive Community Integrated Care.

Mark tells us: “The Roadshows are an opportunity for Managers to meet face-to-face with Senior Leaders every quarter to discuss areas of focus, and for us to bring them up to speed on how we’re performing.”

“I know for the time being there’ll be an element of ‘we’ve heard this all before’, and our job

as an Executive Team is to be consistent, transparent and truthful. Then in time, our colleagues will see that we say what we mean and mean what we say, and that we’re acting on our promises.”

The purpose of the November Roadshows was to introduce the key projects that will form our new Five Year Strategy, which will be launched in March 2018. They set out some bold ambitions for our charity, and got our leaders involved in setting out our vision for the future.

Mark says: “I want as many people as possible to have a stake in the future of this

charity. When we reveal our new vision in March, it will be one that has been created and influenced by the people that make this organisation so special.”

“Next year marks Community Integrated Care’s 30th anniversary, so it’s fitting that we launch our new strategy in this year of celebration. New projects, investment in our frontline technology, a renewed focus on Quality – in March, we’ll be bringing all of these threads together to present our people with a strategy that we can all get behind.

“We know what drives us – the people we support and the amazing people who support them. They’re the focus of everything we’re doing and I can assure everyone that this will come through loud and clear in our plans for the future.”

“I WANT AS MANY PEOPLE AS POSSIBLE TO HAVE A STAKE IN THE FUTURE OF THIS CHARITY”

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HER

seconds with…

Mark Adams

In September, we welcomed our new CEO, Mark Adams. Returning to the North West after nine years in Dubai, Mark has wasted no time in getting to know all things Community Integrated Care, with a bagful of service visits and a series of Roadshows under his belt already!

In this special edition of ‘60 seconds with…’, we catch up with Mark so that everyone else can get to know him too…

Mark - tell us about yourself...

Well – I’m 54 years young, married to Julie with six children - Ben, Tom, Matt, Jen, Alex and Evie. I’m originally from the Wirral here in the North West, but have spent my career in Dubai, Kent, Surrey, and Bedfordshire, working in Healthcare. I enjoy watching Everton FC lose week in week out, golf… and the odd game of bowling!

What are your first impressions of Community Integrated Care?

We have great people. The work I’ve seen in our services is outstanding.

Community Integrated Care is a massive charity with a huge role to play in the social care sector. However, we clearly need to get a lot more joined up as a team and to recognise every day, the amazing work we do. I obviously have lots to learn and many more people to meet, but feel very excited by what we can achieve together.

d What’s next from you an

the Executive Team?

We’re working hard to build a clear strategy for the future, to know where we need to be in five years’ time and how we plan to get there. Having just completed our November Roadshows, we are now planning the launch of our new vision and strategy early next year, which will be tied into our 30th birthday celebrations.

And to end on a light note... tell us an interesting fact about yourself...

I’ll give you two! First one is I have a personal connection to the social care sector as my mother, mother-in-law and my wife have all worked in social care in frontline roles.

Secondly – I was an advisor to former Prime Minister, Tony Blair, on his healthcare reforms in 2005/2006.

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94

%

89

%

of the people we support feel th at our staff really care about th em

say staff support them to remain healthy

87

%

94

%

told us that they are supported to maintain relationships with people who are important to them

94%

of people said they are treated with dignity and respect and their privacy is protected

87

%

of respondents felt that they have all the information they need about their service and about Community Integrated Care

Earlier this year, we launched our Service Satisfaction Survey for the people we support. We know we set high standards for ourselves, but what did the feedback tell us? We think the results speak for themselves...

were happy of residents y with their or very happ Community support from are!

Integrated C

You can e full results download th lity om the Qua document fr t u o d fin To area of Click. r fo lts su re e th more about , n or regio your service cconnell@ .m e email graem c-i-c.co.uk

88

90

%

%

of respon dents fee happy w l here the y live

ts said of responden ow how kn staff really when em th to support lt cu iffi things get d

There are still areas for improvement though...

only

60%

just

65

of respondents said that their care and support plans are reviewed with them

%

of people are informed of changes to their staff team even at short notice

O ur m train andator y cur re ing co mp lianc ntly sits a e t abo ut

g n i w o r G

w h ic h is impr o vem an wher e we ent on there were, bu ’s s ti t ll way to go a .

acaulay es Jane M Servic of People Director

TOGETHER Every great Community Integrated Care service has one thing in common: an outstanding staff team.

A

nd what is it that makes these teams so good? Well, it’s a combination of the right values, stronger leadership and of course, the training and expertise to deliver world-class support.

That’s why a strong Learning & Development function is essential to an organisation like ours. Our Director of People Services, Jane Macaulay, tells us about her plans for this.

“When I joined Community Integrated Care in May, I knew that Learning & Development was one of my main priorities.

We’ve always had a great team based here in Support Services, but we needed to improve our offer to teams out in regions.

“Of course – the fundamental skills of our frontline colleagues is the most important thing we need to get right. Our mandatory

training compliance currently sits at about 81% - which is an improvement on where we were, but there’s still a way to go. One of our Trustees said to me, ‘If you got on a plane and found out only 81% of the pilots were trained, how would you feel?’ Just like those pilots, we have people’s lives in our hands so we have to be as close to 100% as possible.

“This is led by our managers, who themselves need to have the skills and confidence to be the best they can be.

We’ve had some great success with our Service Leader and Middle Manager Development Programmes, but want to make sure these continue to be fit for purpose, so we’re reviewing how best

to approach Leadership Development going forward.

“Finally, we want working in social care to have the status it deserves as a true career.

We want to expand the routes into the sector so that people from all walks of life with the right values see this as the place for them. We’re making the most of our Apprenticeship Levy, and working with our Recruitment Team to find new and creative ways to meet great people.

“We want to create the environment for a learning culture where our people are banging on our doors for training and development opportunities and looking to continuously improve.

Ultimately, it means better lives for the people we support, which we know is the one thing that unites us all.”

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And finally...

A quick chat with

M

e n a L t e e r t S

we ASPIRE

Willia he b m’s life h e a using came mo s change d re publi c tra confide since nspo nt wh rt! en

N

othing brings our team more joy and pride than watching the people they support grow and live more fulfilled and independent lives. This is something that the team at Street Lane in Leeds have experienced, led by Service Leader, Michael Foley.

Team You First caught up with Michael to hear all about what’s been happening up their street (or lane!), particularly with a young man they support, William…

Willia Harr m and his is an e on have house m nviro nme worked h ate nt th ey lo ard to cr eate ve!

o is William Stapleton, wh supported at Street der, Lane with Service Lea ey Fol el ha Mic

at all and accompanied by his staff team out get like s thing do to ted wan times. He first the so e, mor lise socia and ut abo and thing we worked on was his travel. l We found a really unique course of trave his up build him help ld wou training that ently. confidence towards travelling independ y reall he but life Not only has it changed his enjoyed it too! huge Shortly after the training he took the e then, Sinc step of getting the bus by himself. ed over YF: And how has William progress he’s so, h muc there’s no stopping him! So the last year? the managed to get a volunteering job on has e on MF:The most life-changing differenc rely n’t does he and s, Leed of other side m been to his independence. When Willia ! there get to ne ywhere anyo joined us he needed to be driven ever

n he YF: Michael, tell us about William whe first joined Street Lane… quite MF: William’s a great lad but he was he – ice serv the d joine he n nervous whe things yday ever do to ort supp of lot a ed need We d. coul he and wasn’t living the best life to knew there was so much he wanted e mor bit that ed need just he achieve but so. do to e denc confi

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YF: Sounds brilliant! What’s next for everyone at Street Lane?

MF: Lots – we never stop! William is elf practising travelling into the city by hims paid and has huge plans to get into really employment. The rest of the team are lad g youn new a had just e busy too – we’v with well y reall on gets he and move in everyone which is such a fantastic ting outcome. We’ve also just finished crea , but stop nonbeen it’s so , our sensory room tive. all so posi YF: Sounds great... keep us posted!

ail youfirst@c-i-c.co.uk regular ‘And Finally…’ feature? Em our in ear app to vice ser r you Would you like