You First Magazine - Summer 2017

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The magazine for supporters of Community Integrated Care

Summer EDITION 2017

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WE RESPECT • WE ENABLE • WE ASPIRE • WE DELIVER • WE INCLUDE

Take a look at our Employee Benefits!

CONTENTS

7 11 14

08

To our amazing people: a thank you

Praise for Projects Exciting developments to modernise the way we work

05

Real Progress at Redhill Jake has come on leaps and bounds

Exploring Engagement Making Community Integrated Care a great place to work

12

m

Spotlight on Cathy Logue in Glasgow!

REMt E–MasBalEwRays,

You Firs ar what you we’d love to he share your think. You can mmer or Ya on thoughts ctly at re di us l emai .co.uk youfirst@c-i-c

Email us youfirst@c-i-c.co.uk

Yammer us using the hashtag #youfirst Call us 0151 423 7278 Write to us!

You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP

You First is the quarterly magazine for all colleagues and customers of Community Integrated Care.

It is written by our Internal Communications Team, Danielle Chan and Siobhan Biggane, with the help of our guest contributors, and is produced by our design partners, Words&Pictures.

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WELCOME Hello everyone, and welcome to the summer edition of You First.

As my time as your Interim CEO comes to an end, I wanted to take this opportunity to thank you all for making the last twelve months so special for me.

It has been my honour and pleasure to work alongside so many wonderful people. Your genuine desire and dedication to improving the lives of the people you support has been inspiring.

When I joined Community Integrated Care last September, my focus was to ensure our services are happy places to live for the people we support, and I am so proud of the progress we have made. Our Plan on a Page and Back to Basics programme have provided our charity with muchneeded stability, so that our superb people can do what they do best – change lives.

I’ve worked closely with your new CEO, Mark Adams, to ensure that the solid foundations we have put in place are further developed under his guidance. Mark is an exceptional leader, with the experience, vision and values to take Community Integrated Care on a positive and exciting journey.

Wishing you all the very best for the future.

Phil Pegler, Interim Chief Executive

GO OD R O R BE T T E As we strive to be the best care provider we can be, one of our key focus areas is to be regarded as ‘Good’ or better by our regulators.

Congratulations to the teams that have done great work to achieve just that! The following services have received ‘Good’ or better ratings from the Care Quality Commission (England) or Care Inspectorate (Scotland) in recent months…

Assistant Managers of Cypress Road and Clarence Gardens Su e Crundell and Janita Hurley with their ‘Go od’ CQC Reports!

● Amberleigh House Care Home, Liverpool

●M unches Park Care Home, Dalbeattie

●C larence Gardens, Wakefield

● Merse House Care Home, Kirkcudbright

● Glen Cottage, Southampton ●C olleonard Court, Aberdeenshire

●R ichmond Day Care, Dumfries (‘Excellent’ in one area!)

●S eaview House, Cumbria

●C ypress Road, Wakefield

●M ill Road, West Lothian (‘Excellent’ in one area!)

● J edburgh Services (Supported Living)

● T he Whinnies, Newcastle upon Tyne

●N ottingham Regional Office (Supported Living)

● E achStep Blackley (‘Outstanding’ in one area!)

● Whitby Drive, Tyne & Wear

● L ismore House, West Lothian

●B entinck Crescent, Northumberland

● F esting Grove, Hampshire

●G atesgarth, Cumbria

● South William Street, Perth ●D ormy Way, Hampshire

●H ighland Services (Supported Living)

● T horney Croft Day Care, Stranraer

●G lasgow Area 2 Regional Office (Supported Living)

●R osedale & Rosewood, Hartlepool

● E achStep Blackburn (‘Outstanding’ in two areas!)

●C arlingwark House Care Home, Castle Douglas

●M orningside

●D uddingston Row, Edinburgh

●N orthern Regional Office

● 2 Seafarers Walk, Hampshire ● Todlaw, Duns ● Magna Road, Poole ● Muirs Court, West Lothian ● Charnwood Lodge Care Home, Dumfries ● Glenwood Care Home, Widnes ● East Central Scotland Support Services (Supported Living) ● Parkside, Newcastle upon Tyne ● Merse House Day Care, Kirkcudbright ● Coronation Road, Gateshead ● Thorney Croft Care Home, Stranraer ● Teeside Domiciliary Care, Billingham

e m o lc We our to

d in Scotlan Daycare ’s Richmond Care Inspectorate e t’! receive th rading - ‘Excellen highest g

The celebra team at Pemb te their e ‘Good’ rton rating

●S trothers Road, Gateshead

●P emberton Fold

A big Community Integrated Care welcome to the new services that have joined our family this year… ● Sorogold Close in St Helens, a service supporting one lady with autism and a learning disability

●R ock Grove in Liverpool, home to four tenants with learning disabilities and mental health concerns

●W oodlands Drive in Stockport, supporting four young men with autism

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We’re a social bunch here at Community Integrated Care. That’s why there’s nothing we love more than celebrating our great people on our social media channels…

Support Services of HR, Our new Director has had a busy , lay Jane Macau Community first few weeks at meet lots hitting the road to Integrated Care, support. and the people we of our colleagues t and ou g ttin lly enjoyed ge She said: “I’ve rea l fee me de s ma about, everyone ha l en able to get a rea be I’ve . me lco we so to er eth tog rk teams wo sense of how our t!” or pp su tic provide such fantas

so

social!

Scotland The people we support at Thorney Croft Care Home got the royal treatment when Princess Anne visited #Stranraer… they had front row seats to meet her!

Older People’s Services

North East & Cumbria Congratulations to the team at Morningside, who have been rated as ‘Good’ by the Care Quality Commission! This is an incredible turnaround for the service, which has gone from ‘Requiring Improvement’ to ‘Good’ in all areas in just six months!

Keep an eye out future for your service in t! editions of You Firs 4

Connect with us on social media...

Well done to Clare Hulett, Assistant Service Manager at Winsford Grange Care Home, who received this special thank you from a very grateful member of the public, Rachael Starkey.

After witnessing a car accident, Clare came to Rachael’s aid to comfort her. Rachael was so touched by Clare’s kindness that she personally delivered a beautiful bouquet of flowers to thank her.

For

Your Benefit It’s no secret that funding and wages in social care don’t always reflect the passion, hard work and dedication that our colleagues demonstrate every day. That’s why it’s our job to find other ways to give back.

S

ome of you may already know about the Employee Benefits available at Community Integrated Care, but for those of you who don’t, here’s a quick reminder of what’s on offer…

To take advantage of any of these benefits, visit Click, where you’ll find a handy link on our homepage!

Dedicated Support

Childcare Cost-Cutting

For those times when you just need someone to talk to, Health Assured provides Community Integrated Care colleagues with a dedicated Employee Assistance Programme. This gives you access to confidential, 24hour telephone support and counselling on a range of issues such as health, wellbeing, legal and financial matters. You can call Health Assured at any time on 0800 030 5182.

Alongside the Cooperative, we’re pleased to offer a Childcare Vouchers Scheme, which enables eligible parents to make huge savings on the cost of registered childcare through a salary sacrifice scheme.

Savings, Savings, Savings!

For some guilt-free retail therapy, why not use our Employee Discount Scheme? Personal Group has lots of great offers including discount codes, money off a wide range of retailers and leisure deals in cinemas and gyms.

Motoring Ahead Ladies and gentlemen… start your engines! Take advantage of our great offers with Vauxhall and Peugeot, with incredible discounts on vehicle purchase and leasing for colleagues and your loved ones.

M we DELIVER

To find out more about these and many more Employee Benefits available at Community Integrated Care, visit Click or speak to our HR Team!

We’re going to be consulting with our GameChangers about potential improvements to our Benefits offer, so if you have a great idea – please let your Employee Representative know!

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S C I S A B BACK TO

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Annual TEAMsuWrp ORlus K

6

workforce

Jacqui Burston, Service Leader in Liverpool, found her first Back to Basics experience a really positive one!

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Jacqui Burston, Service

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get ing new, I was excited to le Assurance Cyc and started with my Monthly n, if a littleTEnervous to Annual Improvement Pla AMWOR or dn’t have been though. MyKly goh!odI nee begin wit erger, Lee, made it a thorough ttna RegionalbeMa n one of the lads we pleasant experience. Eve how lovely it was to support commented on have him around! nce Cycle helped “Using the Monthly Assura things I need to be me focus my mind on the on a regular basis. aware of and checking Lee was able to Anything I wasn’t sure of, explain to me.

th h anyth owwit gr“As

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arry Leach, Director of Process Improvement, ed tells us: “We’ve simplifi our y wa the and improved it vis – s ng thi managers do four key ns, isio erv sup t ou ry their services, car d access create support plans an information. essential management nagers can ma so, Hopefully by doing do best y the at wh concentrate on ere the wh es vic ser at gre – leading be the st Annuals people we support live surplu lives possible.” an me es ng cha se the But what do Service Leader, in practice? North West First about her Jacqui Burston, tells You Back of rld first steps into the wo to Basics! nual

I can already see how getting Back to Basics is going to make a huge difference to how our services are run Leader

proach is “Having a systematic ap y checking alit qu r ula reg really helpful – p avoid any issues in key areas will hel TEAMWORK antly, it supports arising but, just as import ponse if things res gh a quick and thorou do go wrong.

Plan is a great “The Annual Improvement ere they want wh at way for services to look st the pillars ain ag r, yea t to be this time nex a Page. Working that make up our Plan on Mangers means on this with our Regional and realistic with s we can be both ambitiou e. iev what we want to ach getting Back to “I can already see how a huge difference Basics is going to make – I’m looking run to how our services are this has across act imp the forward to seeing the organisation.”

For de inform tailed ation a everyt bou hing B ack to t includ Basic presen ing training s, tat and ele ions, guidan ce ctro version of all dTEAnMic W O R K s o visit th cuments, e de area o dicated f Click!

PROject PROGRESS Here at Community Integrated Care, our hardworking teams are always looking for ways to make the support we provide better.

In this edition of You First, we update you on two key projects that have the shared aim of making Community Integrated Care a more modern, flexible and effective support provider – Maxtime and Charge Cards.

maxtime – coming to a service near you!

If you haven’t heard of Maxtime yet… where have you been?!

Replacing Hours Entry, Maxtime is our simple and user-friendly Electronic Rostering System, which will transform the way we create rotas and capture the hours worked by colleagues. Managers…

you know what that means: no more paper rotas!

Training is currently underway, with new services coming on board all the time, including in our Older People’s Services and Southern region.

Michelle Phillips, Service Manager at

EachStep Blackley in Manchester, has recently been trained on the system: “I was a little apprehensive. I was worried it would be too complicated. However, the training was great and getting started with Maxtime at EachStep was a huge thrill for me and the team

– it’s going to make such a difference.”

Charge Cards – flexible finances for the people we support “It’s something lots of us probably take for granted, but when it comes to booking holidays or buying furniture, or even just getting the weekly shop in, we know it’s not always as easy as it should be. With Charge Cards, that’s all a thing of the past.

It gives us much more freedom to support people to shop online; it’s great because it can be unnerving carrying lots of cash – I’m so much more comfortable now that we have the Charge Cards Natalie Hulme, Support Worker, Valleyfield

"

"

oney Personal M ard Charge C

"

Charge Cards are currently being rolled out in our North West services, with other services to follow. We have received amazing feedback so far…

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Personal Money Charge Cards are a fantastic development from our Finance Team, which will eventually replace the current cheque-based, re-account process.

James Askew, Treasury Accountant, is overseeing the project. He told You First: “Charge cards offer a much more flexible and modern way for the people we support to spend their money. We’re always working to make accessing money as smooth as possible, and this is a massive step.

It’s lots easier to access finances and give the people we support more options to shop around, just like we would in our personal lives

Sandra Phillips, Service Leader, Merseyside

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When times

In May this year, we welcomed our new H Integrated Care. In this very special feature to the incredible resilience and strength of work she has witnessed at wa s a “When I “ I wo u l d e b oy a n d gs in th n i h t y r uld see sca t h e r wo o m y m n ew s , o o k fo r L ‘ , e m o ill s ay t . Yo u w s r e p l e ho the h people w d n i f s alway i n g ’ .” are help ers Te d R o g

“

all You’rees! hero

Y

ou may have heard this famous quote by American children’s TV presenter Ted Rogers in the news lately. You only have to look to the people of Manchester, the people of London, and everyone who stands with them, to see how much good there is in the world.

“Sometimes, when all we seem to see is bad news, acts of kindness and togetherness remind us that we’re all on the same team.

You make lifechanging differences every single day, but when you spend your life improving someone else’s, it can be easy to forget about yourself

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"

"

That moment when someone stops going about their life to help another person – it awakens us to something really inspiring: the power to make a difference.

“Of course, nobody knows that more than all of you. You make life-changing differences to the people you support every single day. But when you spend your life improving someone else’s, it can be easy to forget about yourself.

“Many of us try to remain ‘strong’ even when things are affecting us. It’s a human reaction to bad news or negativity, to put up a wall and switch to survival mode. We focus on doing what we need to do, with no real regard for our own wellbeing and emotions. Resilience is a fantastic quality that you all have in abundance, but key to this is knowing when to ask for help.

“It’s tempting to think that people might judge if we show any form of vulnerability, but actually, opening up in this way demonstrates a level of trust and is more often than not met with compassion and empathy. It also gives people the opportunity to make a difference – whether this is an act of kindness or just simply lending an ear.

“This feature is about recognising that we’re all people, and that it’s OK not to be OK sometimes. But aside from that, and most importantly, it’s a celebration of everyone who works for this charity.

s get tough…

…we’ here r e help!t o

HR Director, Jane Macaulay, to Community e, Jane joins us as Guest Editor to pay tribute character of our people, and the outstanding t first-hand since joining us.

Jo mout e Cramm h, too ond, w k floral this wond ho we su p tribut erful pho port in es Manc to the vict to of the im heste r Are s of the na at tack

Ports

“You get up every morning, go about your own life (which we all know brings its own challenges) and do one of the toughest, albeit most rewarding, jobs that it’s possible to do. And you give yourself wholly to the people you support to do the best job you can. Not to mention the inspirational support you give to each other as colleagues too.

“The sector is changing, and the challenges we face aren’t going anywhere anytime soon.

This makes the job you do more remarkable than ever.

“The national mood at the moment is one of togetherness and love in the wake of negativity and turmoil. Well, nobody epitomises that spirit and character more than the wonderful people in this sector. When times get tough – you’re the people who are helping. We see it every day here at Community Integrated Care, and we’re a better charity for it.”

M we respect

u…

So to a ll of yo

thank you!

If you need advice, guidance or just someone to talk to, you can contact Health Assured completely confidentially on 0800 030 5182.

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A change for the We’re all creatures of habit. Change can be daunting, but sometimes it leads to opportunities that open up a world of possibilities.

T

M Better We Enable

Patricia (far right) loves her new home at Ivyhurst Close, and has made a great friend in Barbara (left)!

hat’s exactly what happened at Hesketh House, a nursing the service, the difficult care service decision was made to for adults with “I PROMISED EVERYONE close Hesketh House. learning disabilities FROM THE BEGINNING Director, in Liverpool. Hesketh THAT THE MOVE WOULD BE Regional Samantha Brennan, House was a A POSITIVE ONE. THAT’S tells us how a positive much-loved part of A BIG PROMISE TO MAKE, approach has led to Community Integrated AND ONE I ABSOLUTELY outcomes that have Care for over 20 exceeded expectations. years. However, as HAD TO KEEP” “Massive change the needs of residents always feels like bad news for the people changed, it became clear that we support and their loved ones, but I the model of the service and promised everyone from the beginning traditional environment were no that the move would be a positive one. longer fit for purpose.

That’s a big promise to make, and one I When a CQC report identified issues at absolutely had to keep.

“We assessed the needs of everyone at Hesketh House, and knew that moving to our existing Support Living services would mean more flexible support in the community they already know and love. Families were apprehensive about moving to a non-nursing environment, and we had to respect that this was a huge change for everyone.

Peter (centre) has settled in really “We’re really lucky that our Project well at Glendyke Road!

Manager, Helen Mathie, took the lead on He’s pictured here with Support Workers, Luqman Momoh and Gail Adams liaising with families and finding the best

possible solution for each person. Helen found the time to get to know people and their loved ones, understanding their needs and concerns. They trusted that she had their best interests at heart.

“Of the 11 people who lived at Hesketh House, nine stayed with us and have moved into our Supported Living services in Liverpool. Over 20 of our staff have also chosen to stay, moving to other services in the area.

“Most importantly though, the people we support are now settled in as tenants in their own homes. Their support is more modern and personalised, and their loved ones are at ease that this decision was for the best.

“We’ve learned that change can be scary, but if you work hard to stay positive and see the benefits, it might just be the best thing you ever do!”

Ian now lives at Crompton Drive, and as you can see, is a huge fan of all things Liverpool Football Club!

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M Raising the ba r

Jake and Support Worker, Ade Soremekun, picking up some shopping

Jake and Senior Support Worker, Tom Cashin, at the Outdoor Gym!

at Redhill Road!

Here at Team You First, we see success stories all the time: people who’ve overcome some big challenges, to live the fullest lives possible, and none more so than Jake.

J

ake has autism and is supported at Redhill Road in Nottingham. If you’re on Yammer, you may have seen this remarkable young man… and wondered where he gets the energy to do all he does!

A lad with many hobbies, including the great outdoors, boat trips and outer space, Jake is supported by an outstanding staff team who are dedicated to making everything Jake wishes to do in life possible. We caught up with Service Leader, Sarah Clark, about the great progress Jake has made…

Jake with Ade at Tw in Lakes in Melton Mowbray, Theme Park Leicesters hire

“Sometimes it’s hard to believe the Jake we see now is the same young man that joined us just two years ago. Jake’s autism is quite complex, but it’s never stopped him or the staff team.

“From simple life skills such as doing his own shopping and cooking, to significant milestones such as getting involved in administering his own medication and getting a volunteering placement – not to mention his passion for day trips out! – the way Jake interacts with people and directs his support is something we couldn’t have dreamt of not long ago.

“His mum is overjoyed with how far he’s come and can’t speak highly enough of the

Supp

ort W orker on ye Becca Po t ano t ther g ter with J ak reat d ay ou e t!

team. That’s really important for us because she’s been on every step of this journey with him so she has to feel she can rely on us to do our best for Jake.

“We’re all hard at work supporting Jake towards a holiday to the Channel Islands.

Small steps such as a boat trip to see how Jake reacted to the environment have been really successful and it’s looking really positive for later this year.

“Every time I think Jake and his team g n i gett is d have outdone themselves, they surprise e t h ng star has in maki eals! e me with yet another great idea or k Ja olved sm liciou inv e outcome – everyone is excited to see d own what Jake’s bright future holds.”

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Reward & Recognition campaigns like Summer Stars and Good Eggs tell us what we already know – our people are exceptional. They’ve also given us the idea for a brand new regular feature…

M we INCLUDE

SPOTLIGHT ON...

Cathy is loved by the people she supports and colleagues alike

Cathy Logue “I have y this am et to meet azing p e but her dedicat rson ion commit ment is and ofte comme nted on n by other st aff.”

ky very luc e r a e W “ such an of to have mber stic me ia s u h ove t en goes ab to o h w f f sta r role yond he and be ve lives.” impro

is an “Cathy and ion inspirat hat a w defines port up S great e.” looks lik Worker

In each edition, ‘Spotlight on…’ will tell the story of an outstanding colleague or team, not just to give them the recognition they deserve, but to inspire the rest of us to do better too!

I

n the first of our ‘Spotlight on…’ series, we meet the incredible woman behind the fantastic compliments above: Cathy Logue, a Support Worker at Ardencraig Road in Glasgow.

Cathy joined Community Integrated Care in 2002, marking the beginning of a wonderful career in the care sector. Team You First got to know Cathy during our Good Eggs recognition campaign, when the team in Glasgow unanimously praised her outstanding work.

Cathy tells us what makes her job so special: “It was my first job in social care but I’d volunteered for years with local children’s services and in older people’s services, so I already had the desire to work with people. I had my interview on my lunch break, and by the end of my shift I had the job!

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There’s never a dull moment for the people supported at Ardencraig Road when Cathy is around!

M we ENABLE

GO EGGS KOD GOOD NOW EGGS! If you h ave a lo

Marshall, Leader, Darryl Cathy’s Service o modest about the r to thinks she’s fa e does great work sh

“I’ve never looked back – it was the best thing I’ve ever done. After 15 years here at Ardencraig Road, I still can’t wait to come to work every day. My mind is always buzzing with new ideas for activities and experiences for the people we support.

I’ve even got a room at home that is just full of materials for events and activities.”

encouraged to be imaginative, and I feel really fortunate as I know not everyone can say that.” who’d b e perfe ved one Cathy’s line manager, ct fo in socia Darryl Marshall, insists that l care, r r a career ec them – Cathy’s assessment is too you’ll b ommend e modest: “Cathy is one of those r ew with £1 00 Love arded exceptional people who tells us 2Shop vouche she’s ‘just doing her job’, which rs! couldn’t be further from the truth!

“What she doesn’t tell people is Cathy’s creative mind that all of the work with the AIMs group is definitely put to good use, is done in her spare time, she visits homeless as she also runs a shelters, she helps older neighbours with their social inclusion group called shopping, she’s on the committee of a local AIMs (All In Mind). The group community centre… Cathy is truly a person holds regular trips and events who lives to make other people’s lives better.” for the people we support in Cathy sums it up for us: “This is so much Glasgow, and thanks to Cathy, more than a job to me, and I’d definitely these are always a day or night recommend it to anyone! It’s not always easy to remember! but I end every day knowing I’ve made a huge “I’m so lucky in my job that I difference to someone’s life and had fun doing get to see what’s possible, and it. How many people get to say that?!” then do it. Nobody puts barriers in my way, I’m

“CATHY IS ONE OF THOSE EXCEPTIONAL PEOPLE WHO TELLS US SHE’S ‘JUST DOING HER JOB’, WHICH COULDN’T BE FURTHER FROM THE TRUTH”

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M we INCLUDE

We all want to work somewhere where we feel happy, valued and able to reach our true potential.

W

ork is a huge part of all of our lives and the happier we are in work, the better work we do.

So earlier this year, we asked for your feedback on what it really feels like to work for Community Integrated Care.

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Our Employee Engagement Survey had one simple aim – to find out what we can do to ensure that our charity is somewhere that our colleagues feel truly happy.

Our Internal Communications & Engagement Team are currently working

alongside each Regional Director / Head of Service to create an Action Plan to both enhance the things that are going great, and improve in the areas that need work.

2 I am given the support and resources I need to do my job well

I am clear of what is expected of me at work

3 I am recognised for doing a good job at work

41% 4%

44% Strongly Agree 42% Agree 6% Neither Agree nor Disagree 6% Disagree 2% Strongly Disagree

14%

26% 25% 19%

15%

10% 5%

41%

“I’ve worked here for six years and have seen lots of positive changes for the people we support, who are much more independent”

“I have seen a great deal of change in my area and feel that as a company we are moving in the right direction”

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I know where Community Integrated Care is heading and am motivated to support these goals 41%

I believe I can share my views and ideas at work and that these will be listened to

27% Strongly Agree 44% Agree 17% Neither Agree nor Disagree 7% Disagree 5% Strongly Disagree

28% 19%

8% 4%

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9 8

I am willing to go above and beyond what’s expected of me in my role 1% 1% 4%

31% 63%

Key ■ Strongly Agree ■ Agree ■ Neither Agree nor Disagree ■ Disagree ■ Strongly Disagree 12%

4

5 My Line Manager cares about my professional development and gives me opportunities to grow

I trust my Line Manager to behave in a way that is consistent with our values

8%

47% Strongly Agree 35% Agree 10% Neither Agree nor Disagree 5% Disagree 3% Strongly Disagree

5%

18%

6 I know who our Senior Leaders are and I see or hear from them regularly

37% 31%

37% 14%

13% 5%

32%

“I love my job, the place I work and the people I support. We have a very kind, caring manager”

mber!

RemeRemember–

We can only act on the feedback we know about, so please make sure you take part in future surveys!

You can also find your Regional Engagement Survey results on Click.

10 I am confident Managers and Senior

Leaders do what is in the best interests of the people we support 40%

38%

12 If a loved one needed care or support.

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I would recommend Community Integrated Care as a great place to work

I would be proud for this to be provided

by Community Integrated Care 9%

25% Strongly Agree 37% Agree 23% Neither Agree nor Disagree 10% Disagree 5% Strongly Disagree

13%

4%

30% 23%

6% 3%

34%

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And finally...

A quick chat with

d l o F n o t r e Pemb

M

As they say, many hands make light work, and Pemberton Fold has embraced the power of teamwork in recent months!

we ASPIRE

W

ith exciting volunteer projects with The Prince’s Trust and National Rail, it’s been all hands on deck to transform the service and create two brand new areas for residents and their loved ones – the Dementia Village and Buttercups Tea Room.

To top it all off, Pemberton Fold has just received their latest CQC Report, which graded the service ‘Good’ in all areas!

We caught up with Service Manager, Kimberley Weekes, after a whirlwind few months for the team…

Pem b Villag erton Fold from e, create ’s Demen d The P t rince by volunt ia ’s Tru eers st

left to right: Senior Support Worker, Sharon Clayton; Assistant Service Manager, Julie Lindsay; Pemberton Fold Resident, Brendan Anderson and Service Manager, Kimberley Weekes

year ago YF: You joined the team just over a e then? sinc go all n bee it’s Kim. Seems like the blink like feels t wha In has! inly KW: It certa to team a of an eye, we’ve come together as and of d prou y reall e create a service that we’r heart. that has the people we support at its rd rewa ct perfe the like feels rt repo Our CQC for all of our hard work. team for YF: You must be really proud of the ent… this achievem have KW: I’m delighted for them. The team of time. e spac t shor turned things around in a

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onalised The report praises their caring, pers they hips approach and the great relations t to men testa a such have with residents. It’s d. prou so be ld them and they shou recent YF: Tell us a little bit more about your volunteer projects… ps come KW: We’ve had two wonderful grou corated rede who Rail, l ona Nati from in, firstly te crea one of our communal spaces to and their Buttercups Tea Room. The residents own little our like it’s it, love y families absolutel see. to ly love It’s on! destinati

A team from The Prince’s Trust have te a redeveloped our garden area to crea bus a has h whic e, villag ish Engl al tradition ue uniq a It’s t. stop, sweet shop and allotmen ial spec es evok it and tranquil space and memories for our residents.

We’ve got lots of activities, parties and h to fundraisers planned – we have so muc it! of t mos the ing celebrate so we’re mak !

YF: Sounds brilliant – keep us updated

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