You First - Winter 2019

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The magazine for supporters of Community Integrated Care

WINTER EDITION 2019

FIRST WE ARE

Thank s i n c re d t o y o u a l l f o r y o u r ible contr ibution!

WE INCLUDE • WE DELIVER • WE ASPIRE • WE RESPECT • WE ENABLE

®

CONTENTS

10 16 19

Charity of the Year A team effort with an incredible result

We Hit The Road

A focus on Wellbeing at our Autumn Roadshow

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10

Awake, Dear Heart, Awake

Quality Advisor Joe shines in The Tempest

m

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REMt E–MasBalEwRays,

You Firs ar what you we’d love to he share your think. You can mmer or Ya on thoughts ctly at re di us l emai .co.uk youfirst@c-i-c

You First is the magazine for all colleagues and customers of Community Integrated Care. It is written by our Internal Communications Team, with the help of our guest contributors, and is produced by our design partners, Words&Pictures.

Email us youfirst@c-i-c.co.uk Yammer us using the hashtag #youfirst Call us 0151 423 7278 Write to us!

You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP

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WELCOME Hello all, Welcome to another jam-packed edition of You First magazine.

It’s been a pivotal few months for us here at Community Integrated Care.

From the incredible success of our Charity of the Year win to a 48% response rate to our Engagement Survey – there’s lots to celebrate.

We’ve faced some challenges too. While it’s great to have such a breadth of feedback, it’s clear we have a lot of work to do.

It’s also no secret that we face some significant issues as a

sector, which I remain absolutely committed to tackling. You can read more about this on page 12.

I’d like to thank everyone for their outstanding contribution over the last year – the effort you all put in day in, day out, is astonishing. I look forward to continuing our great work and facing our challenges head on together in 2020.

Happy reading!

Mark Adams Chief Executive

GO OD R E T T E B R O

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s part of our ambitious We Dare strategy, we’re striving for greatness with the aim of achieving ‘Good’ or better ratings from our regulators – the Care Quality Commission and the Care Inspectorate.

Congratulations to the following services who have received a ‘Good’ or better rating in recent months… l Cornwall Park, Newton Stewart l Dormy Way, Hampshire l EachStep Blackley, Manchester l Festing Grove, Portsmouth l Gatesgarth, Cockermouth l Griffin Lodge, Stockport l Merse House, Kirkcudbright l Muirs Court, West Lothian l North West Regional Office, Liverpool l Redlands Lane, Hampshire l Seaview House, Maryport l Segensworth Road, Hampshire l Thorney Croft, Stranraer l Wensley Street, Sheffield

to Griffin Lodge, Congratulations d Gatesgarth (top an Wensley Street recent success! to bottom) on their

High Praise for Liverpool Services!

The Deputy Mayor of Liverpool for Housing, Councillor Lynnie Hinnigan, took the time to share a lovely compliment for two of our teams, Gordon House and Salisbury Park.

“

W

atching the One Night of Elvis show at the Liverpool Empire the other night, I saw at first hand how good quality care of our most vulnerable makes all the difference.

“Sitting directly in front of me was David, a gentleman with additional needs – and, clearly, Elvis’s number one fan! David had an absolute ball, and the care and attention of his carers from Community Integrated Care independent living was a joy to watch.

“Social care is such a demanding job, and one that you definitely don’t do for the money. The industry and the carers deserve more credit for what they do.” Well done to everyone involved!

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so

social!

Scotland

David and Gerald, two of the people we support at Hyvot Mill in Edinburgh, set sail on the holiday of a lifetime with Support Workers Cat McCreadie and Eileen Crease. They flew to Genoa, Italy, to start a week-long cruise to Naples, Messina, Valletta, Barcelona and France, filled with wonderful memories.

We’re a social bunch here at Community Integrated Care. That’s why there’s nothing we love more than celebrating our great people on our social media channels…

Older People’s Services

“We love the EachStep Club, we have made lots of friends here!” – the people we support at EachStep Blackley have so much fun at their weekly activities sessions! The fantastic partnership between Community Integrated Care and Age Exchange has created a wonderful place where people can come together and get creative.

North West North East

Julie Foster, Support Worker at Mount Road in Sunderland, runs weekly artclasses at her local Salvation Army.

People we support from other local services are invited and quickly become not only artists, but friends too!

it h us w t c e n n o C media... l ia c o s n o 4

Congratulations to James, who we support at Vocational Support in Liverpool.

Celebrating in style at the city’s iconic St George’s Hall, James was shortlisted for ‘Volunteer of the Year’ at the Pride of Aintree Excellence Awards. While he didn’t take home the award, he’s already excited about next year!

COLLEAGUE Engagement Survey Results

DARE TO SHARE

Thank you to everyone who took part in our Engagement Survey!

Hopefully by now, you’ve seen the results of our survey, but here’s a reminder of some of the headlines...

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The winners of our £500 We Care Fund bonus are Team Central with a massive

of our colleagues shared their insights for our Engagement Survey… That’s almost HALFof you compared to just

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In

2017!

68 of the region taking part!

You told us...

“I enjoy being at work and we have a very supportive team.

Any issues are quickly resolved with good teamwork.”

“I would like more opportunities to develop my learning and to help me improve the care I provide.”

of our colleagues know what’s expected of them at work!

92

of responses came from our Frontline

Colleagues...

That means the feedback we’ve received truly reflects our organisation as a whole!

We all Dare!

83

of colleagues know about our

However...

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Just of colleagues feel like they’re recognised for doing a great job at work

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And only of you regularly see and hear from our

Senior Leaders

We know that sharing the results is the easy bit... now the hard work

begins.

Our Executive Team, Senior Leadership Team and GameChangers are now reviewing the feedback to create meaningful action plans that truly make a difference to our charity.

If you have any feedback in the meantime, please email engagement@c-i-c.co.uk

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Nourish is on its It’s the news you’ve all been waiting for. After its amazing pilot, Nourish is now making its way into all Community Integrated Care services.

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huge thanks to all the services involved in piloting Nourish – it’s not just a new system to use, but a massive culture change too. Our pilot sites have truly stepped up to make sure Nourish works for our charity.

What’s Nourish?

For those of you who haven’t heard of it, Nourish is a digital care planning system that allows you to create and update support plans, record daily notes and capture photos in a much slicker way.

Support Workers will use the Nourish app on a mobile handset to do all of this on the go.

The team at Magna Road in Poole were one of our pilot sites. Service Leader Emily McKay tells us more: “Being part of the Nourish journey has been exciting in so many ways – but probably the most powerful bit is the interaction it has created between our team and the people we support.

n! Our in actio Nourish el Lemmon, , Nig Trustee grips with this gets to ging system. n life-cha

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“It’s been incredible to involve the people we support in creating their support plans – they can easily look back at photos and notes from activities and decide which ones they want to do again.

“It’s freed up so much time for my team too – they can do more of what they love… supporting people! In fact, they’ve made me promise that we won’t go back to paper notes!

“I totally understand why people might be nervous about using something so new. My advice? Take every opportunity to learn and understand the system. It’s not as scary as it seems and, trust me, it works wonders!”

My team can do more of what they love… supporting people!

Emily McKay, Service Leader

when Find out ming is co Nourish service to your ing: by visit -check urish bit.ly/no

our best

way! gets better!

There’s lots about We Dare that we can be truly proud of – especially our unwavering commitment to quality improvement, where our scores have skyrocketed! But how do we adapt to make our ever-growing ambitions a reality?

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ur newly-appointed Head of Continuous Improvement, Graeme McConnell, tells us more...

“My role is fairly simple – I look at how we can continuously improve. What tools do our teams need to always get better?

Do we have the time we need to improve?

“Ultimately, I want to create an environment in which continuous improvement is just ‘what we do’ – without even noticing!

“ I want to create an environment in which continuous improvement is just 'what we do‘“ “We want to go beyond ticking the box of our regulators – we have what it takes for our charity to become a true beacon of excellence.

“The people we support have a huge part to play. Their voice is heard loud and clear throughout everything we do as a Quality Team, and even more so – is properly acted upon.

“We’ve overhauled our approach to complaints, so that we all know how to turn these incidents of dissatisfaction into opportunities to improve.

“Not to mention, our new Positive Behavioural Support Team, led by Victoria Martin and Denise Kennedy.

Graeme M cC Head of C onnell, ontinuou s Improvem ent

“This is a huge development for our charity, looking at how we support people with their behaviours, and how we improve the quality of life of the people we support and their families.

“We’re still in the planning phase, but we’re really excited about the impact this is going to have.

“So… it’s fair to say we’ve got quite a bit to do! But I look at how far we’ve come – and it’s all worthwhile. The big question is… is there any limit to what we can achieve?”

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e m o c l We our to

Daring

From our foundations in learning disabilities and mental health services to a new world of complex care for Community Integrated Care, we’re proud to be supporting new faces in new places all the time!

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ou First caught up with Clare Stevenson, Bid Manager, to give us an insight into the world of Business Development – and why it’s a team effort.

“Our We Dare strategy has some ambitious growth aims – but welcoming new teams is no easy task.

Whether it’s our operational teams or our IT experts, our legal brains or our finance whizzes – Business Development is everyone’s business.

“In the last year alone we’ve reviewed 266 tenders, decided that 128 just weren’t right for us, but submitted a whopping 87, with a success rate of 61% – given how competitive the process is, we’re definitely doing something right!

rated Care’s Community Integ ment Team lop ve De s es Busin

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But what actually goes into bringing new services on board?

“As a charity, most of our new business is secured through a process called tendering,” explains Clare.

“When a Local Authority is looking for a new care provider to support people in their area – they ask organisations like us to write a bid that tells them why we’re the best people for the job.

to Grow

ght) ham Road (ri w John at Wad ne s hi to ht in has settled rig Merseyside! in e m ho

A huge welcome to the Primrose Gardens Team in Nottingham!

“It’s a team effort to decide whether or not new business is right for us. If we don’t think we’re the best people to deliver a package of support, we don’t bid for it. We have to all agree that we can do a great job and that we can deliver the support in a sustainable way.”

Clare continues: “When we’re writing a bid, the most powerful thing we can do is use real-life stories of the people we support.

That’s what the panel is looking for – practical examples that truly bring our work to life.

Introducing Ha lf Field Close in Gate shead!

“If the bid is shortlisted, there are a series of interviews and presentations, which involve lots of different groups, including the people we hope to support and their loved ones.

“It’s our responsibility to put forward the very best version of ourselves. To do this, we draw on the expertise and know-how of many of our teams to make sure we’re showcasing the right things.

It all comes down to your real life stories. They add so much colour and life to what we do.

“We love to talk about the achievements of the people we support. Lately, we’ve had so much to back this up, including the launch of our various sporting partnerships and the introduction of Nourish. Not all organisations are as ambitious as we are – so it can often set us apart.

“But it all comes down to those real-life stories. They add so much colour and life to what we do – they lift processes and projects from just words on a page, transforming them into something life-changing and inspiring. That’s why we rely on everyone’s input so much.”

How can you help?

Do you have an inspiring story or case study to share with the Business Development Team?

Post them on Yammer using the hashtag #CaseStudy, or email them to businessdevelopment@c-i-c.co.uk

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Spotlight oN...

The Charity of the Ye We’re proud to have been named the Charity Times Charity of the Year 2019 / 2020. But it’s not words on a page or a fancy document that secured us this honour – it’s all of you!

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he Charity Times Awards… they’re kind of a big deal. They celebrate the absolute best of the charity sector in the UK and boy did we face some stiff competition – from household names, such as the British Heart Foundation, the Alzheimer’s Society and Battersea Dogs and Cats Home. In fact, we were thrilled just to be on the shortlist.

Our team collect the 2019 / 2020 Charity of the Year Award!

The judges praised our ambitious approach to investing in our people and their learning

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Judges applauded our commitment to celebrating the achievements of our colleagues and the people we support

Year!

So imagine the scene at around 10.30pm on Wednesday 2nd October, when it became official… we were named the Charity Times Charity of the Year 2019 / 2020!

The judges saw in all of you what we see every day. A team of incredible people who’ve taken an ambitious, bold and daring strategy and brought it to life.

They told us…

“Boldly asserting the belief that charities need to be mavericks, Community Integrated Care is praised for disrupting the status quo, advocating heavy investment in training, infrastructure and technology, all of which has ultimately led to impressive results.”

Our approach to embracing technology was praised by the panel!

And they were right! We Dare has spawned some incredibly transformative projects – from Dare To Learn and the Learning Disability Super League, to our charity’s first Employee Value Proposition, plus our drive for continuous improvement through EFQM and, of course, our Nourish project. But none of this is possible without the incredible people who make it happen. All of you.

Needless to say, our Chief Executive, Mark Adams, couldn’t hide his pride in this achievement: “Who could have imagined that just 18 months after launching the biggest transformation our charity has ever seen, we’d be recognised so emphatically by our sector. I cannot say it enough – thank you all from the bottom of my heart. You’ve stood up, you’ve faced all of the challenges that have come with this journey and you’ve bravely said, ‘I Dare!’

March 2020 COMING SOON... LE T’S

CELEBRATE!

League sability Super e Learning Di th n! io of at ch in un m la The our no rong factor in was a really st

Next year, we’ll be invitin g you ALL to join in our celebrations.

Think the Queen’s Jubilee, think Comic Relief… now think bigger!

We’ll be telling you more abo ut this soon. In the meantime, circ le March on the calendar and get exc ited!

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l o S e h t Part of It’s no surprise to hear that the social care sector faces widespread challenges. More and more care providers, like Community Integrated Care, are expected to deliver increasingly life-changing support on less resources, which comes at an economic and human cost.

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here’s another topic – the dreaded B word – that dominates the national focus, both within our government and on the news.

So, while the rest of society is somewhat distracted by Brexit, our fight to influence at the highest level continues. Our Chief Executive, Mark Adams, tells us more…

The National Focus It’s an absolute privilege to lead this charity and to represent the incredible work you all do. But I won’t dress up the fact that it can be frustrating when the decision-makers aren’t ready to listen and take action.

While Brexit seems to be the sole focus of our MPs and other influencers, the media is beginning to sit up and take notice.

The recent Panorama series on social care has opened a welcome debate on what’s needed to transform the sector, and one that I’m absolutely proud to be part of.

CEO, Mark Adams: “We want to play our part in transforming the social care sector once and for all”

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lution The Local Impact The challenges facing health and social care are a central government issue.

It’s for our Parliament to decide how it can ensure a thriving and sustainable system that serves people who need support with consideration, dignity and respect.

“I’ve presented the work of our charity to the nation’s top influence on several occasions – a cause I remain committed to.”

Rather than cut our Local Authority budgets to the bone, and in turn pass these financial restrictions onto care providers, our Government needs to do something different to ensure that this doesn’t continue.

Instead, they need to promote the highest of standards throughout the sector and position it as the absolute backbone of society that we all know it is.

At Community Integrated Care, the current landscape has meant that we’ve had to make some tough decisions – ones that in no way reflect the wishes or values of our charity.

It goes against the grain for us to close care homes to ensure that we are sustainable for the future. However, the financial position we face leaves us with no viable alternative – and to continue as we had done would threaten the long-term future of our entire charity.

It’s never a decision we take lightly. It’s always the last resort. We work with Local Authorities to explore every option possible before reaching such conclusions. It’s never just a financial matter – I promise you, there’s always so much more to consider.

A United Front Times are tough. We recognise the challenges facing Government and see how quickly politics is moving. We don’t want to simply ask for more resource – we want to provide a helping hand. We want organisations like ours to be given the opportunity to work in partnership with Government to solve the problem. We have the expertise to innovate, to design life-changing models of care, to be the architects of efficient and effective solutions that allow people to thrive. We just need the chance.

Care providers, local government and society in general is fragmented, but we need to come together behind this issue, as it’s one that can only be fixed together. We Dare to be part of it.

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t r a t s A new For the people we support and their families, finding the right home and the right team can make a world of difference.

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t’s never easy to put the wellbeing of a loved one in the hands of someone else, even a care provider like Community Integrated Care.

When relationships develop that allow people with support needs to flourish, however, it’s more than just a relief – it’s life-changing.

We spoke to Wendy McManus, whose brother Stewart moved into North Anderson Drive in Aberdeen earlier this year after many years trying to find the right placement: “The difference that the team have had not only on Stewart, but my mum and I too, is beyond measure.

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“For years, we’ve struggled to find the right place for Stewart – we wanted him to be settled in his own home where he could live a fulfilling life following his brain injury 12 years ago.

“We’ve been met with obstacle after obstacle, which has often led to Stewart being in accommodation that was really unsuitable for his needs. Before moving in, I watched his physical and mental health deteriorate so much in a specialist brain injury unit, his life was genuinely in danger.

“Then we met Community Integrated Care.

We were introduced to Karen Wood, the Regional Manager in Aberdeen, and our faith that Stewart could live the life he wanted to was restored!

“Karen came to see us, and from the off she was dedicated to really getting to know Stewart – she saw the person behind the injury and looked beyond how he was feeling at the time.

I could see she understood the need for him to have his own environment and the opportunity to live a fuller life.

t r a w for Ste “She went above and beyond to create a package of support that meant Stewart could fulfil his potential. The time she spent with all of us gathering information meant that she could recruit the right team for his needs. It’s worked too – the team have built the most incredible and meaningful relationships with Stewart. My friends tell me they’ve seen him out and about, which I could have never imagined. He’s eating well, sticking to routines, doing things that make him happy – he’s king of his castle and he couldn’t be happier.

Happy returns

“I don’t think I ever truly believed the day would come when I could say all of these things.

We’ve fought so hard through many challenges and bad practices that it seemed hopeless.

The team have given me my brother back. He’s happy, healthy and surrounded by people who care about him

From left to right: Ka ren Stewart Innes and We Wood, ndy McManus

“It’s been tough on my mum to hand Stewart’s care over – but the happier she sees him, the easier it is for her to trust that she’s done the right thing. She can have a relationship with Stewart now, which has been a long time coming.

“Community Integrated Care have given me my brother back. He’s happy, healthy and surrounded by people who care about him.

As a family, there’s truly nothing more we could ask for.”

Wendy McManus

Stewart (centre bottom) pictured with Support Workers Steph Angus and Sophie Condy, sister Wendy McManus, Regional Manager Karen Wood, mum Margaret Percival and Support Worker Harlee Stewart

Stewart (centre) pictured with his wife, Carol (left) and Mum, Margaret

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A happy a healthy work

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he autumn edition of our bi-annual leadership Roadshow followed a very important theme: our vision for a Happy and Healthy Workplace. Since the launch of We Dare just 18 months ago, our charity has moved at an incredible pace. We’ve covered acres of ground and made miles of progress. But it’s easy to focus on what’s going on around us instead of taking the time to take care of ourselves.

The Roadshow began with our Chief Executive, Mark Adams, who acknowledged the incredible work and commitment from everyone in the room. He reflects on a powerful day for our teams…

“We ask you all to come into work, lead your teams, drive our strategic projects, deliver outstanding services – yet how often do we genuinely have an honest conversation about how we’re feeling? To do our best work, we all need to be well in ourselves. So really, it’s in everyone’s interest to take good care of ourselves and each other.”

After Mark had taken to the stage, the dynamic duo of Martin McGuigan and Garry Leach gave an uplifting presentation to demonstrate just how far we’ve come since launching We Dare... going as far as jumping out of a plane to reflect the emotional journey we’ve all been on!

This was followed by a powerful overview of how our Wellbeing Strategy was underway in the North West, and the incredible impact it had made so far.

The Roadshow wasn’t short of highlights – and we closed with two truly inspirational presentations, firstly from our Quality Advisors (formerly our Peer Reviewers), who spoke eloquently about what made them proud or angry and what change they wished to inspire in the future.

The day ended with renowned life coach and public speaker, Liggy Webb, who left guests an inspiring keynote speech around three essential topics - staying resilient, staying positive and staying grateful. Lots of food for thought and practical advice for everyone to use in their work and home lives! uth naging Director – So Martin McGuigan, Ma ector of Innovation, Dir & Central / Executive or of Strategic Projects ect and Garry Leach, Dir

CEO Mark Adams takes to the stage

Life Coach and Public Speaker Liggy Webb gives an inspiring presentation to close the day

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and kplace Our Quality Advisors share their inspiring stories We Dare… to take care of ourselves and each other

Managers – have you held your Roadshow Communication Session with your teams yet?

If not – you can do so today!

Visit bit.ly/wedare-autumn to find all the resources you need!

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g n i e b l l e W Mat t ers

This heart is really samey- she wants it grated Care re-designing mmunity Inte u know… Co d

Did yo

n of schemes a r e b m u n a s ha ve to help impro partnerships e experience our colleagu g? and wellbein

Able Futures

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e’re proud to be working in partnership with Able Futures to deliver specialised mental health support to our colleagues.

The Access to Work Mental Health Support Service is a Department for Work and Pensions-funded programme, delivered by Able Futures, a specialist partnership in Great Britain set up to help people with mental health difficulties.

For more information on how to access this free service, visit Click or speak to your HR Business Partner.

workplace options WELLBEING FUND

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hen our people fall upon hard times, we want to give them a helping hand.

The Wellbeing Fund, open to all colleagues, aims to provide a financial grant to colleagues who are either at risk of, or suffering from, significant financial difficulty, to help them get back on their feet.

Find out more on Click.

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hen you need someone to talk to, Workplace Options provides colleagues with a dedicated Employee Assistance Programme. This gives you access to confidential, 24-hour telephone support and counselling on issues such as health, wellbeing, legal and financial matters.

Call Workplace Options any time on 0800 030 5182, or find out how to access their online services on Click.

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e’re proud to partner with Neyber, which gives you the tools and support to lead an easier (financial) life.

From finance options to savings advice, Neyber has it all!

Visit bit.ly/neyber to find out more!

For more information about all of the schemes above, please visit bit.ly/wellbeing-projects 18

r a t S n a e r a e p s Shake in the

South

our Quality Joe Crammond, one of r fo s th on m w fe sy bu as Peer It’s been a group (formerly known e th h nc lau re to d lpe d, in his spare Advisors. He’s he r Autumn Roadshow an ou at en ok sp ’s he , rs) mpest!

Reviewe of Shakespeare’s The Te ce an rm rfo pe a in d time, starre

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of raeme McConnell, Head t, went en vem pro Im s ou nu nti Co y review along to give his qualit … an spi on our thriving the nd, Shakespeare’s “Set on a mysterious isla out magic, betrayal, The Tempest is a play ab eness! Banished to love and, ultimately, forgiv er and daughter fath rs, an island for 12 yea -– watch as a -– Prospero and Miranda of their enemies to storm causes a ship full . be wrecked off the island Ariel, a powerful as y “Joe opens the pla gic powers and a spirit who possesses ma el spreads his magic servant to Prospero. Ari ance, casting spells throughout the perform t between figh the over the villains, in l! evi good versus

t the , e rsing a Rehea ft Arts Centr by d Ashcro m. Produce e a Fareh ple Theatr p A e lu B

-packed, “The whole play is action rder plot mu the to k from a shipwrec two en twe be d feu a d of a king an ,a end the In rs! the bro l rfu powe a prince classic romance between ryone eve s ng bri ss and a prince en! giv for is all d an er, togeth “While the whole cast did y, Joe stole the justice to this classic pla e a whole row erv res show, even having to fans! Joe’s g orin ad his in the theatre for nce, have improved acting skills, and confide his local drama dramatically since joining !” see to group – it’s incredible

Quality Advisor and quality actor – Joe has it all!

Well-direc te and br illian d execu t ed t ly interpreta ti Five stars! on.

to a show or n e e b t, u o y ! d a great da ll us about it Te ! t? a Have you ha re g g to somethin mendations m o taken part in c re d n a views Email your re first@c-i-c.co.uk you

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And finally...

A quick chat with

ll, John Duva seyside Support Worker in Mer

credit union to rom the President of a has seen a bus conductor, John 72 years and done it all, and at d an ck young, he’s yet to sit ba tor, sec the in rs relax! After 50 yea e rol his g cin bra em and while fully ned tur n’s Joh r, ge an Ch as a Game a – Shared his talents to a new ide t up with gh cau Reading. You First re… mo t him to find ou

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ding is…

YF: Tell our readers what Shared Rea come over to ture litera use to is ise prem JD: The ices Serv Care isolation – which I do in our Extra l derfu won are ices serv e in the North West. Thes too. le peop e som for ly lone be can places, but it I use stories and poems to bring people out of themselves, and to prompt wider conversations.

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John Duvall, Support Worker (left) with Jim Woods, who attends the Shared Reading Group at Derby Court in Liverpool

YF: What was the motivation behind conducting Shared Reading? es about JD: I used to go to libraries telling stori acter… my Grandad, who was a bit of a char g, and I talkin at like me! I’ve always been good I could that so g, sellin coun used to do telephone too. ear ful help a le peop r offer othe job, You have to be a people-person in this ing listen g, talkin keep and I think it’s important to es. and sharing our stori

project?

YF: What’s your favourite part of this met and I’ve rs JD: Without a doubt, the characte . hear to d lege the stories I’ve been privi e.

Also, the difference literature can mak bit a be t migh that ects subj e som r We cove s. poem and es challenging, but it’s through stori aps Perh too. s help r The fact that I’m a bit olde about people feel like they can relate. I’m open t wha ’s That n. retur in that get I and my life, e com who le makes these sessions – the peop to them.

first@c-i-c.co.uk

r ‘And Finally…’ feature? Email you

ear in our regula Would you like your service to app