You First - Winter 2018

ou bang!

The magazine for supporters of Community Integrated Care

®

WINTER EDITION 2018

a h t i w Back

FIRST

wers e i v e R r e Our Pe are raring to go

DARING PLANS p, and Strategy gears u riving seat! we’re all in the d

WE INCLUDE • WE DELIVER • WE ASPIRE • WE RESPECT • WE ENABLE

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CONTENTS

5 8 16

Simply the best!

We celebrate our award-winning support

Moments of Truth What makes our new colleagues feel truly welcome?

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16

Mindfulness matters

Tips on tackling everyday stress

m REMt E–MasBalEwRays,

You Firs ar what you we’d love to he share your think. You can mmer or Ya on thoughts ctly at re di us l emai .co.uk youfirst@c-i-c

Email us youfirst@c-i-c.co.uk

Yammer us using the hashtag #youfirst Call us 0151 423 7278 Write to us!

You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP

You First is the magazine for all colleagues and customers of Community Integrated Care.

It is written by our Internal Communications Team, with the help of our guest contributors, and is produced by our design partners, Words&Pictures.

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WELCOME Hello and welcome to the Winter edition of You First magazine.

The last few months have passed in the blink of an eye, with our five year strategy, We Dare, being brought to life in so many different ways.

Pilots, partnerships and progress - it has been absolutely incredible and is testament to the fantastic teams we have. To all of you, thank you so much for your hard work.

Wishing you all and your loved ones a very merry Christmas, and a happy and healthy 2019.

I am very excited about what’s to come and hope you are too.

My door is always open, so please do contact me if you have any questions, feedback or ideas for the future.

My email address is mark.adams@c-i-c.co.uk or, alternatively, you’re welcome to reach out to me on Yammer.

Happy reading!

Mark Adams, Chief Executive

GO OD R E T T E B R O As part of our ambitious We Dare strategy, we’re striving for greatness with the aim of achieving ’Good’ or better ratings from our Regulators – the Care Quality Commission and Care Inspectorate.

Congratulations to all our services who received a ‘Good’ or better rating in recent months. This is a great achievement, and paves the way for our journey to become better together:

Blackburn celebrates ‘Outstanding‘ grading

A special shout-out to EachStep Blackburn, who achieved ‘Outstanding’ from the CQC in September – the first in our Older People’s Services! Find out what makes a ‘Good’ service ‘Outstanding’ on page 14, where EachStep Blackburn’s Service Manager, Phil Benson, tells all!

● Magna

Road, Poole ● Bankfield Road, Widnes ●S t Luke‘s Care Home, Runcorn ● L inda Grove, Portsmouth ●N ottingham Regional Office ● E lizabeth Road, Liverpool EachStep Blackburn – Outstanding ● Glasgow Area Office ● East Central Scotland Services

Well done to team St Luke‘s, who have done a double-jump from ‘Inadequate’ to ‘Good’ in just a year!

e m o lc We our to

A big Community Integrated Care welcome to two new services that have joined our family recently…

● Based in Wigan, ● This time last year, Eliot Harrowby Close Gardens, an Extra Care service and Pagefield in Wigan for people with mental Street are both health concerns and home to one learning disabilities, person with joined the Community learning disabilities. Integrated Care family.

They’ve recently held their very own Care Home Olympics, with sit-down Keep an eye out on Yammer and in future editions Yoga, Slipper Soccer and of You First for updates from our new services! a Stretch & Stroll race! Well

done to Service Leader, Andrea Lyons and the team for their great work!

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so

social!

We’re a social bunch here at Community Integrated Care.

That’s why there’s nothing we love more than celebrating our great people on our social media channels…

Scotland

It’s puzzle time at Carlingwark House in Castle Douglas, Dumfries & Galloway! The visit of Treasure Island Nursery School has brought together two generations for a day of jigsaws, dominoes and much more!

South

Celebrating five years of amazing service, and two promotions to boot!

Congratulations Kayleigh Willmott, Service Leader, on your tremendous achievement! Kayleigh started with us in 2013 as a Support Worker, and has since progressed to her current role.

North East

set Place pported at Somer Dominic, who is su Senior a fab day out with in Newcastle, had th ventured lly Stritch. They bo Support Worker, Ke ic cars, ss cla e check out som out to Seaburn to bus at the on nd Lo a e mini and including a vintag gion! the Royal British Le special event with

Want to hear more about our outstanding colleagues reaching impressive milestones? Find out more about our Long Service Awards on page 15.

North West

The team at Elizabeth Road in Liverpool have been celebrating in style, following their recent CQC inspection, where they were rated as ‘Good’ in all areas! Great job team!

it h us w t c e n n o C media... l ia c o s n o 4

Congratulations to all of our nominees and winners – we’re so proud of you!

roll of honour ve been s, teams and projects ha ue ag lle co e ibl red inc r including This year, ou across the care sector, ds ar aw 32 g pin op nominated for a wh Dementia Awards. ards and The National Aw re Ca h itis Br t ea Gr The st Midlands)

(Ea Great British Care Awards

nner m Award Wi ham – The Home Care Tea ting Not m, Tea se Clo son aw •D The Palliative Care Award Evesham House, Leicester – r, rke Wo t por Sup ior Sen , • Andrea Leavon

National Care Awards • Tina Callan, Service Manager, Heartly Green, Manchester – Care Home Manager Award • Jodie Rose, Advanced Carer, Amberleigh House, Liverpool – Carer Award

National Dementia Care Awards • F rankie Conroy, Activities Coordinator, EachStep Blackley – Activities Coordinator for People Living with Dementia Award • EachStep Blackley Team – Dementia Team Award •A ctivity Academy – Best Dementia Training Initiative

Third Sector Markel Awards • Community Integrated Care with Invisible Flock – Technology Award • Vocational Support Team, Liverpool – Citizenship Award •P romoting Our Voting from our Peer Reviewers – Citizenship Award • EachStep Blackburn – End of Life Care Award

rth East & Scotland)

(No Great British Care Awards

Winner e – Care Employer Award ommunity Integrated Car •C Care Newcomer Award st Lodge, Tyne & Wear – The We r, rke Wo t por Sup , ses r Award nnette Mo •A w – The Care Home Worke r, Ardencraig Road, Glasgo athy Logue, Support Worke •C Team Award Winner • West Lodge Team – Care Home Manager Award Leader, Tyne & Wear – Care • T ammy Wallace, Service

Great British Care Awards (North West)

ommunity Integrated Care •C – Care Employer Award ndrea Lyon, Service Leader, •A Eliot Gardens, Wigan – The inner Housing With Care Award W • Lisa Piggott, Support Worker, St Lukes Care Home, Runcorn – The Dignity in Care Award hauna Cottingham-Brown, Support •S Worker, Eliot Gardens, Wigan – Care Newcomer Award • Community Integrated Care with Widnes Vikings & St Helens RFC – Personalisation Award • Eliot Gardens – Care Team Award • J ulie Davies, Support Worker, Eliot Gardens – Dementia Carer Award

ikki Tarbuck, Support Worker, Winner •V Eliot Gardens – Care Newcomer • L adybridge Team, Salford – Putting People First Personalisation Award • Community Integrated Care with Widnes Vikings – Care Team Award ichelle Phillips, Service Manager, •M EachStep Blackley, Manchester – Care Home Manager Award • T ina Callan, Service Manager, Heartly Green, Manchester – Care Home Manager

Great British Care Awar ds (South West)

•R isizat Oluwakemi, Sup port Worker, The Mullion, Hampshire – Care Home Worker Award •S eb Kolbadi, Senior Sup port Worker, Magna Road, Poole – Put ting People First Personalisation Aw ard

Winner

Lifetime Learner Awards • Craig Byrne, Service Manager, Amberleigh House, Liverpool – Apprentice of the Year

FAB NHS Awards

•A ctivity Academy with Widnes Vikings, Halton Borough Council and NHS Halton CCG – Penguin Award

Winner

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PREPARING

COMIN.G..

SOON

its getting se e b n o a o k! For c h will s Nouris n site on Clic eos and id very ows, updates, v Nourish h ie t d u m e st ore fro ep your m h c u m , ke Project ur intranet o eye on Yammer. d n a

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ur Five-Year Strategy will take us to the next level! We may have targets for everything we’ve set out to do, but there are still tons of amazing things to report on between now and then…

nourish champions

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here’s a new system in town – and it’s impressing even the most unlikely audiences! Nourish, our digital care planning system, is currently being trialled in 12 services throughout England and Scotland.

We caught up with Project Lead, Samantha Brennan, who tells us all about how Nourish has some unexpected advocates already…

“With anything as new and transformative as Nourish, we know we need as many people on board as possible to make it a success. We always understand that some people, perhaps aren’t comfortable using technology, and may need a bit more support.

“The team at St Ronan’s Road in Portsmouth are taking part in the pilot. 70-year old Hachina Madzier, Senior Support Worker, had no experience using a smartphone before she was introduced to Nourish, so was a little bit sceptical about how she’d take to the system.

“Just four weeks later, she’s teaching her colleagues how to use it! If anyone runs into a problem or has a question, it’s Hachina they call! This is an incredible achievement, given how afraid she was to use the system at first. St Ronan’s Road now has their very own in-house expert!”

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Just four weeks later, Hachina is teaching her colleagues how to use the system! If anyone runs into a problem or has a question, it’s Hachina they call!

This is an incredible achievement, given how afraid she was to use the system at first. St Ronan’s Road now has their very own inhouse expert!

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E G TO DA R en route to excellence

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he EFQM Project is well under way, and we’re really proud to have received our first ‘Committed to Excellence’ Award, which officially begins our Excellence journey.

The next thing for us to do is to recruit Internal Assessment Facilitators, who will be responsible for keeping everyone on track. Quality checking shouldn’t be something we do every so often when we’re told to - it really is a continuous cycle of trying to be better every day.

Something exciting to look forward to is the return of our Peer Reviewers! Find out more on pages 10-11!

developing in different directions

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ur Business Development Project is all about building a team to help us achieve our ambitious growth targets.

We’re pleased to say that’s almost complete, and we can now focus our efforts on another key part of the strategy – fundraising!

Since the launch of We Dare, we’ve been overwhelmed by the positive response in rediscovering our charitable purpose by finding new and creative ways to fundraise.

So many of you are already doing incredible things to raise money and improve the lives of the people you support.

Fundraising can be quite complex, as there’s lots of regulation in place for people and organisations that take part – so we want to make sure that you’ve got all the tools to continue your great efforts.

That’s why we’re launching our Community Fundraising Pack in early 2019! This will contain all of the information you need to start fundraising for Community Integrated Care, as well as lots of handy guidance to make your event, challenge or campaign the best it can be.

Please keep sending your Fundraising suggestions and ideas to fundraising@c-i-c.co.uk

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Memorable It doesn’t matter how long you’ve worked somewhere, we all know what it feels like to start a new job. The nerves on your first day, the excitement of trying something different, and the beginning of a brand new chapter.

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ut what is it in those first few weeks that make you realise you made the right choice?

It’s the gestures and actions from others that make you feel really at home somewhere.

Moments of Truth

Our People Director, Jane Beresford, talks us through the key Moments of Truth of working for Community Integrated Care, and why they’re so important in making our new colleagues feel welcome.

“Attracting and retaining caring and committed colleagues is a challenge for a large organisation like ours. We’re all aware of the challenges our sector faces, so to overcome them, we need to recruit exceptional people and make them want to stay with Community Integrated Care for a long time.

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A warm welcome

“It starts before they’ve even joined us on day one! As leaders, we must use everything at our disposal to make people who join us feel entirely welcome. That’s why we’ve created our Moments of Truth – so that managers and teams know what to do when a new face joins your team.

“It starts with the Welcome Postcard. These make our new recruits feel part of a strong and friendly team before they’ve even set foot through the door. Plus, these cards can help to alleviate some of the natural anxiety that comes with being in a new environment.

“As the theme tune goes – ‘everybody needs good neighbours’! That’s why our Buddy Scheme is so important. Having someone who works alongside you, who knows your service inside out and can answer any questions you may have, should be a massive comfort to a new colleague. Just having someone to turn to means the world.

These Moments of Truth may seem like small things in isolation, but small things can have the greatest impact if they’re done for the right reasons and truly come from the heart.

Jane Beresford, People Director

Dare to Learn landing in 2019!

Managers! Are you making the most of our Moments of Truth when someone new joins your team?

Visit the Learning & Development area of Click for more information.

Your voice counts

“As detailed in our Culture project, we need to make sure the views of our colleagues are heard and that everyone feels they have a voice. That’s why we’ve created Fresh Eyes Meetings, where new colleagues are invited to meet their local leadership team alongside one of our Executive Team. These happen within about six weeks of a person joining us, so that, right from the off, they know this is a place where they can truly leave their mark. And that’s something we all aspire to

You've heard all about it... and soon you'll be able to see it for yourself!

Our brand-new Learning Management System, Dare to Learn, is on its way.

With your own personal login, this clever and dynamic system will let you book courses, receive feedback from your manager, do your e-learning and see your training records, all in one place.

For more information, keep an eye on Yammer and your emails.

do in this sector.

“These Moments of Truth may seem like small things in isolation, but small things can have the greatest impact if they’re done for the right reasons and truly come from the heart. Our people are our greatest asset, and it’s everyone’s job to make those around them feel nurtured, valued and welcomed. So next time someone new joins your team, think about what you can do to ensure they go home each day feeling exactly that.”

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rave review For those of you who were part of our charity in 2015, you may remember a formidable group of people who took our organisation by storm. Our Peer Reviewers.

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ur Peer Reviewers were a team of people we support who were employed by our charity to review the quality of our services as experts by experience.

With our big and bold strategy comes bigger and bolder ambitions, and actions to match. That’s why the Peer Reviewers are BACK. They’re not just back though, they’re better!

Graeme McConnell, Policy and Practice Manager, tells us more: “Our Peer

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Reviewers are absolutely vital to everything we’re setting out to achieve. After all, who knows what good care and support looks like more than someone who receives it themselves?

“The role is going to be much broader than what it used to be. Everything from co-producing key policies and procedures to contributing to our induction process and shaping what our EFQM Internal Assessments will look like – it’s all the new role of a Peer Reviewer.

“They’re even working on our charity’s first Participation Strategy, which will focus on how

ld their wers he s you er Revie e .a P .. s d a e h ristm unc The rela meeting this Ch stive spirit! fe m f a o first te re full they we can see

ws

“Our Peer Reviewers are absolutely vital to everything we’re setting out to achieve. After all, who knows what good care and support looks like more than someone who receives it themselves?”

we engage with the people we support, their loved ones, and the communities we work in.”

We also caught up with Sushma Majithia, one of our original Peer Reviewers, who couldn’t be more excited about the big plans for the team…

“I’m so proud that the Peer Reviewers are back – we’re really passionate about making our mark on Community Integrated Care and are raring to go. This comes from the heart for me – I’m motivated by the idea of making people’s lives better and feel so honoured that I can help in some small way.

“I know what it’s like to get great support, but I also know what it’s like to get not so great support too – so by challenging the way things are done, the Peer Reviewers can get people to see things from a different angle – sometimes that’s all it takes to make a huge difference.”

rd!

o Voice is the w

At Community Integrated Care, we know that the true expertise in our organisation lies within our fantastic people. As well as our Peer Reviewers, we also have our GameChangers who represent the views of our 6,000-strong workforce.

Our GameChangers are here to represent YOU! So if you have any questions, concerns or ideas that can make Community Integrated Care a better place to work and be supported, then please get in touch.

To find out more about our GameChangers and what they can do for you, visit the GameChangers area of Click or email gamechangers@c-i-c.co.uk

What ’s nex Peer Revietwfor the ers?

It’s ‘New Year, New Start’ for the team, and in the true spirit of co-production, they’ve decided that ‘Peer Reviewers’ doesn’t really do justice to the amazing work they do. So their next job is to choose their own name, which they’re currently working on!

Look out for more great updates in 2019 from our Peer Reviewers… including their new name!

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In each edition, we shine a spotlight on an outstanding colleague or team, not just to give them the recognition they deserve, but to inspire the rest of us to do better too!

AMANDA HOLYOAK

SPOTLIGHT ON...

SERVICE LEADER AT FINCHLEY HOUSE, SUNDERLAND

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oday our spotlight is shining brightly on Amanda Holyoak, newly-appointed Service Leader at Finchley House in Sunderland.

Amanda’s career at Community Integrated Care spans almost a decade. She started as a Support Worker at Finchley House, then moved to another local service, West Lodge, where she spent 18 months as a Senior Support Worker. She returned to Finchley House earlier this year as Service Leader. “I was thrilled to return to Finchley House, and started by getting my team together to discuss what had been working and not working at the service. We had a great session which set the tone for how we were going to do things going forward. It’s important to get

re Caption to go he Amanda Holyoak (right), pictured with Alyson, who lives at Finchley House

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Amanda was Alyson’s Support Worker nine years ago, and felt a real connection from the offset. Amanda explains: “We’re the same age, so it has always felt right!”

Shining bright at Finchley House

M we INCLUDE

Just small ch difference anges have made a sa hu redecorate ys Amanda: “Alyson ge d ha a new cha her room to her taste s ir which sh and bough e loves.” t

“She’s much more involved in activities, such as going for walks and visiting the hydrotherapy pool at the local day centre. the culture right from the start whenever you want to make changes.

“I wanted everyone’s minds to be refocused on delivering the very best support possible.”

Amanda’s arrival has had a particularly brilliant impact on one lady supported at the service, Alyson. Amanda was Alyson’s Support Worker nine years ago, and felt a real connection from the offset. Amanda explains: “We’re the same age, so it has always felt right!”

When Amanda came back to Finchley House, she noticed that there were some differences in Alyson’s personality. She tells us: “She wasn’t taking part in her usual activities, she spent a lot of time in bed and she would often be upset and anxious.

“I knew this wasn’t Alyson’s usual character, so I asked our Occupational Therapists, Speech and Language Therapists and Physiotherapists to make sure we were being as thorough as possible in terms of Alyson’s wellbeing. As a result, we updated Alyson’s support plan, including changing her diet, so that mealtimes were easier for her.”

With a new approach and a proper plan in place, Alyson’s life has changed for the better.

Amanda tells us: “She’s much more involved in activities, such as going for walks and visiting the hydrotherapy pool at the local day centre.

M we ENABLE

That’s something she loved to do before, so we were thrilled when she got back into it as it really alleviates her anxiety. It’s the little things too, that make a huge difference – she has redecorated her room to her taste and bought a new chair which she loves.

“One thing that was really important to me was to look at how we were working alongside Alyson’s mum. She hadn’t been to a meeting about her daughter’s support in three

years, so it was amazing to get her input and insight. It means everything to us that she’s now delighted with what she sees.”

The changes at Finchley House are the result of Amanda’s fresh new approach, which combines unwavering focus on the people she supports, a positive culture within the staff team and involving community and professional partners... We Dare well and truly in action!

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n r u b k c la B p e t EachS paves the way Care Home of the Year.

Manager of the Year. And now... ‘Outstanding’! Just two years after opening, EachStep Blackburn continues to go from strength to strength.

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hile there’s no magic wand or secret formula for getting a top rating from our regulator, surely there must be some advice, guidance and insight into what takes services to that next level?

We caught up with Service Manager Phil Benson, who shares his top tips for overseeing a great inspection visit, and passes on some lessons that we can all learn from EachStep Blackburn…

Phil’s Top Tips for a great inspection...

Prepare, Prepare, Prepare! Do your research – look at other inspections in your area to get a feel for what your inspector is looking out for, good and bad!

Your Annual Improvement Plan is your bible! If you’re following this closely each month, you’ll know you’ve got the basics of a ‘Good’ service covered.

Look at quality from another perspective. Ask families for feedback on their loved ones’ care plans. Is the language positive? Is it detailed enough?

Is it a good introduction to a new colleague?

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If you’d like to learn more about what could take your service to the

Evidence EVERYTHING! Press clippings, photos, compliments, reviews – these all amount to a great picture of your service.

Make sure you actively share this, as inspectors might not ask for it.

Treat your inspector like a partner – be accommodating and friendly, but above all else, be yourself! Try not to be intimidated – inspections exist to make us better, and only report on what they see. Relax and show them how much you love your job.

Don’t just focus on your service.

Look at what’s happening organisationally too. We Dare, the Roadshows, Little Acorns, Yammer, the Wellbeing Fund… these are just a few examples of things that inspectors love to hear about.

Try to build a relationship. It’s not always easy, but contacting our regulators outside of inspections helps you understand what they’re asking of you but also gives us the opportunity to share good news with them too.

top of the table, speak to your Quality & Excellence Partner!

n o i t a c i Ded n a c n u from D

ear ri ty fo r o n e y a h c r u o f o ’v e b e e n p a rt e le b ra ti o n . c W h e th e r y o u a f o y h rt o w w e th in k it ’s o r 3 0 y e a rs ,

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n September, we relaunched our Long Service Awards and, since then, we’ve been delighted to see so many of our colleagues receiving and enjoying their well-deserved awards. Just like Duncan.

Duncan, who is supported by Community Integrated Care, lives at Highlands Road in Portsmouth with his friends, Kalvin and Joe. Since 2013, Duncan’s connection to Community Integrated Care has grown as he’s been working in our Southern Regional Office as a part-time cleaner.

He tells us more…

“I really like my job. It’s lots of fun in the office and it’s great to have the opportunity to earn my own money.”

It was the team’s honour to present Duncan with his five-year service award – a £25 voucher, celebratory card and special pin badge that he can wear with pride.

“I was very happy when I got my award – I’ve already used my vouchers to buy three new CDs”.

Ali Lyons, Interim Regional Director in the South, tells us of her pride in having Duncan on the team: “Not only does he keep our office in order, which is a huge help as we can be a messy bunch, Duncan is a great character to have around. It means the world to us all that we’ve been able to celebrate his contribution to our charity. We’re looking forward to celebrating his ten year anniversary already!”.

Duncan is proud of his award and the difference he makes at Community Integrated Care. “I really like my job.

It’s lots of fun in the office,” he says.

Are you approaching one of our Long Service milestones? You might be wondering what you have to do next… well sit back! We’ll make sure you receive your award before you reach your special day.

any other exciting ards, alongside m Our Long Service Aw ing Fund and ell such as the W be s itie tiv ac ich d an es initiativ rt of The Deal - wh really important pa a e e er ar , Th . ns ity or ar Ac ch r tle Lit rk for ou ould feel like to wo d an al De e Th defines what it sh m fro ing things to come tes! are lots more excit out for future upda e ey ur yo ep ke so ct, oje Pr re ltu our Cu

A special shout-out to Joe, Duncan’s housemate at Highlands Road, who was our official photographer for this feature. Thanks Joe!

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g n i r e t s a M e n l u f d n i M

The weather might be cold and the days may be shorter – but generally, it’s the season of goodwill. For some of us though, winter and the festive period can bring challenges and struggles.

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t Community Integrated Care, we’re committed to colleagues never feeling alone when it comes to their own personal wellbeing. That’s why we’ve been working on projects to help us break down barriers and openly discuss the things that are all too often left unsaid.

As part of our partnership with Widnes Vikings, we’ve been delivering a mental fitness coaching programme to our North West Managers called Offload. Offload delivers training on mindfulness, self-awareness and coping strategies to help people through difficult times. Offload trainers are made up of past and current players in the Rugby League, who draw upon real experiences, hardships and struggles.

We asked Russell Treasure, Offload’s Mindfulness Coach, what mindfulness is, and how it can help?

Russell explains: “Mindfulness is about paying attention to our thoughts and feelings without judging them. By learning how to take notice of the present moment, we can alter our reaction to everyday stress.

“It’s about being aware, and if half the battle is recognising the problem, then we’re well on our way! But, once we’ve learned that we’ve got a lot on our plate, how do we stop ourselves from getting worked up?”

The feedback so far has been great. One of our managers told us: “It’s so important that we’re addressing mental health awareness. I can relate to so much of this from personal events and low points in life.

We never really know how to help ourselves, so it’s really useful to learn new techniques.”

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Russell ed ntifi has ide meditation andy x some h help you rela o t s tip e… at hom

1.

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ble! mforta and “Get co ting straight it et on es e you’r s. Put both fe our r u s e k Ma on y ulder r hands our sho relax y nd place you wn, put both ra do the floo u prefer to lie s. mattres o lap. If y ds flat on the u o py r han t to kee n a t r o .

It’s imp crossed legs un

Mindfulness is about paying attention to our thoughts and feelings without judging them. By learning how to take notice of the present moment, we can alter our reaction to everyday stress

s s e 2.

“Starting at your feet, tense the muscles and take a slow deep breath in.

As you release your breath, try to release your tension at the same time. Work your way up your body using this technique of tense and release, moving to your calves, then thighs, all the way to your scalp.

3.

“If you find your mind wandering, acknowledge what it is you’re thinking about, but remain focused on tensing and releasing. The thought should move on as you do.”

Remember, our Employ if you do need someo ee Assistan ne to talk to ce P , Options, is here to help rogramme, Workplace .

It ’s a 24-h and is comp letely confid our service ential.

You can use emailing ass this by calling 0800 243 45 istanc visiting ww e@workplaceoptions. 8, w.workplac c eoptions.co om or .uk 17

We Dare challenges everyone in our charity to step outside their comfort zone to achieve incredible things

BACK ON THE NATI ONA L STAGE Social Care Futures Conference

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e’ve been proud to share our strategy with our peers and fellow professionals on the national stage at a series of inspiring and exciting events...

Social Care Futures, Manchester

Creativity and Culture in Dementia Care It was our honour to host Creativity and Culture in Dementia Care, which brought together best practice in arts, sports and community engagement at the historic Tate Gallery in Liverpool.

The event covered a huge breadth of topics, including tackling loneliness, the importance of reminiscence and the vital role that community groups (e.g. religious, sporting) play in helping organisations like ours provide the most outcome-focused support.

in Creativity and Culture ol Dementia Care, Liverpo

Want to keep up to speed with our ? events, campaigns and initiatives at larly regu Check out our website ’re www.c-i-c.co.uk and make sure you ia med al soci our on us following you channels too! You never know… get to like ’d you might see something involved with!

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Manchester

Liverpool

Brighton

Against the spectacular backdrop of the People’s History Museum in Manchester, we exhibited and presented at the conference as well as taking part in workshops.

We were proud to tell guests all about our pioneering sporting partnerships, which have created unique experiences and opportunities for the people we support, as well as colleagues.

UK Dementia

Congress, Br

ighton

UK Dementia Congress UK Dementia Congress, an annual, four-day conference in Brighton, is where the best and the brightest from the field of dementia care come together to discuss new innovations, models and techniques.

It was an excellent opportunity for us to network with like-minded organisations

and take inspiration from around the sector too.

An impressive panel of guest speakers and presenters was followed by a glittering awards ceremony celebrating the best teams this sector has to offer.

Introducing

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Your new home for employee benefits!

he way we access our employee benefits has changed!

We’ve launched You Benefit, our brand new platform for discounts, deals and offers from a range of household names such as Argos, Odeon and Tesco.

Previously, our employee benefits could only be accessed online. You Benefit will continue to be available this way, but it can also be downloaded as a mobile app – making it easier than ever to access your discounts on the go.

Don’t worry though – if you loved our old benefits programme, you’re in luck!

You Benefit is still provided by Personal Group, and still offers all the great benefits we’ve always had. The only difference is you can access them whenever and wherever you want!

If you haven’t accessed our benefits before, now’s the time to make the most of our deals.

If you have any questions or feedback on You Benefit, email youbenefit@c-i-c.co.uk It’s really easy to access You Benefit.

Simply follow these instructions and away you go…

u Benefit You can access Yo

in two ways...

On your computer: On your mobile or tablet: Search ‘Hapi’ in the App Store or Google Play to download the free app to your Apple or Android device.

Get started by clicking ‘Create Account’ and following the simple instructions that you see on screen.

The first thing you’ll be asked to do is search for your company – please make sure you search for Community Integrated Care!

Visit bit.ly/cic-youbenefit then click the ‘I’m New - Get Started’ link and follow the on-screen instructions to create your own login details.

Whichever way you register, you’ll be asked to enter your name and Employee Number, then to create your own login details.

Please note, your username must be an email address! This can be your work or your personal account. You can use whatever password you like – this doesn’t have to be your work password.

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M

And finally...

A quick chat with

we ASPIRE

Jessica’s Harrods bear now wears her Duke of Edinburgh medals with pride!

t r u o C r e i d o o G came on board with day that Goodier Court y t seems like only yester en a whirlwind of activit s re in 2016, but it ha be Ca ed vice. rat ser eg the Int at ity t un an Comm -year-old ten so than for Jessica, a 26 – ses ces prin d an ces since then! None more ace, mingling with prin Pal am gh kin Buc to n She’s recently bee ortant title of her own! as well as getting an imp cock (pictured below), Support Worker Tina My a’s sic Jes h wit up t gh We cau who told us all about it...

I

Jessica has made fantastic progress at Goodier Court says Support Worker Tina Mycock. “She’s currently volunteering at Support Services – she takes her role really seriously.”

service. another Community Integrated Care YF: Let’s start with Jessica’s trip to and is , skills new ing Jess really enjoys learn She’s Buckingham Palace… that must have ge. colle l loca a at IT and studying Maths all been exciting? are We te.

Kara s love and too, e very activ it’s – TM: It was incredible. Jessica recently ents so proud of Jess and her achievem h ut. completed her Gold Duke of Edinburg abo all is ker what being a Support Wor collect Award, so she was invited down to her award.

YF: Jess likes to keep busy then? of When we walked through the gates red to TM: Definitely! She’s recently voluntee y set Court, Buckingham Palace the butterflies reall dier Goo at son m and be the Tenant Chairper of the s in! When Princess Eugenie, Prince Willia view the ts esen repr which means she ce and has Prince Edward came out of the Pala son irper Cha The . with lives she anthem, people re, so everyone started singing the national never been a person we support befo d feel coul I and mine grab to play I felt Jessica’s arm born was she it’s huge step. It’s the role all day! ilies her shaking. She didn’t stop smiling fam and nts tena to ng – she’s been writi that are to let them know all the great things t Wha e! ntur adve YF: Sounds like quite the . going on. She’s taken to it so well else has she been up to?

I can definitely speak on behalf of Team a dram TM: Jess loves going to a music and Central when I say ‘We Dare!’. ds class in Runcorn. She has lots of frien in there, especially Sean who is supported

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a real YF: Wow – sounds like she’s making next t’s Wha rt!

Cou dier Goo in e renc diffe for Jess? ress TM: Jess has made such fantastic prog Her rt.

Cou dier Goo at here ed since she arriv home own her into e mov to is l goa -term long ly and live more independently – it’s high achievable for her too! role At the moment, she’s focused on her busy very she’s – son irper Cha nt as Tena at planning trips and activities for everyone usly serio very role her s the service. She take think and really enjoys helping others. We r too, ewe Revi Peer dible incre an e mak d she’ so watch this space! ard to YF: We definitely will, and look forw in ress prog ’s Jess ut abo e mor ring hea the future.

ail youfirst@c-i-c.co.uk regular ‘And Finally…’ feature? Em our in ear app to vice ser r you Would you like