Consumer Protection

Community Care Ombudsman/ Long-term Care Ombudsman Massachusetts Executive Office of Elder Affairs

One Ashburton Place, Room 517, Boston 617-727-7750, 800-243-4636 www.mass.gov/how-to/talk-to-anombudsman-about-a-problem Assists and counsels seniors and caregivers with in-home care service problems, complaints Regional offices:

Aging Services of North Central Massachusetts

680 Mechanic St., Leominster 800-734-7312; 978-537-7411 www.agingservicesma.org Serves Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster, Lunenburg, Pepperell, Princeton, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon

Baypath Elder Services, Inc.

33 Boston Post Road, West Marlborough 508-573-7200; www.baypath.org Areas served: Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough

Central Mass. Agency on Aging, Inc.

330 Southwest Cutoff, Suite 203, Worcester 508-852-5539; 800-244-3032 www.seniorconnection.org Areas Served: Ashburnham, Ashby, Auburn, Ayer, Barre, Bellingham, Berlin, Blackstone, Bolton, Boylston, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Fitchburg, Franklin, Gardner, Grafton, Groton, Hardwick, Holden, Hopedale, Hubbardston, Lancaster, Leicester, Leominster, Lunenburg, Medway, Mendon, Milford, Millbury, Millville, New Braintree, Northbridge, North Brookfield, Oakham, Oxford, Paxton, Pepperell, Princeton, Rutland, Shirley, Shrewsbury, Southbridge, Spencer, Sterling, Sturbridge, Sutton, Templeton, Townsend, Upton, Uxbridge, Warren, Webster, West Boylston, West Brookfield, Westminster, Winchendon, Worcester

Elder Services of Merrimack Valley Nursing home Ombudsman program

280 Merrimack St., Suite 400, Lawrence 978-683-7747; 800-892-0890 www.esmv.org