Intermediary Development Programme New Graduates 2026

Intermediary Development Programme New g r a d u a t e c a r e e r p a c k

www.communicourt.co.uk

Welcome I m a g i n e y o u a r e a c c u s e d of s o m e t h i n g . Y o u a r e p r e s e n t e d with facts, figures a n d p h o t o s that c o n f u s e you. Y o u a r e b e i n g a s k e d q u e st io n s that y o u don't u n d e r st a n d , a n d p e o p l e a r e u s i n g wo rd s y o u don't know.

Now i m a g i n e all of t h o se things, in a court r o o m of p e o p l e where y o u are the d e f e n d a n t in a crimin al trial or a p a r e n t in f a m i l y c a r e p ro ce e d in gs. That’s the reality for m a n y a d u l t s a n d children with c o m m u n i c a t i o n difficulties w h o a c c e s s our services.

Our in t e r m e d iarie s p ro vid e su p p o rt to p e o p l e with c o m m u n i c a t i o n difficulties w h o a r e f a c i n g l e g a l p r o c e e d i n g s . W e believe e ve ryo n e sh o u ld h a v e fair a c c e s s to justice a n d we w a n t to r e a c h a s m a n y p e o p l e a s we can .

Being an intermediary is both challenging and incredibly rewarding. Every day brings something new — a different setting, a different person to support. That’s why our community matters so much. You’ll never be alone: whether it’s through WhatsApp, email, Teams, recognition shout -outs, or calls, your team leader, mentor, and colleagues will always be there for you.

We’re growing fast, and that means fantastic opportunities for progression.

We can’t wait to see where your journey takes you - C o m e a n d join us!

Raj Chima Finance Director

What we do

Our values

W e a r e a p p o i n t e d b y cr i m i n a l a n d f a m i l y co u r t s to a s s i s t se rvice u se rs with c o m m u n i c a t i o n difficulties, both before a n d d u r i n g their p ro ce e d in gs.

W e h a v e st ro n g v a l u e s that g u i d e our work a n d our co lle agu e s.

W e c a r r y out d e t aile d a s s e s s m e n t s to u n d e r s t a n d a n y provisions or a d a p t a t i o n s that c a n b e m a d e to h e lp s o m e o n e p art icip at e in their p ro ceed in gs.

W e h e l p t h e m to u n d e r s t a n d the c a s e a g a i n s t them, w h a t their options m i g h t be, a n d h o w to g i v e their evidence.

T h e p e o p l e we su p p o rt m a y h a v e a n y kin d of d e v e l o p m e n t a l or a c q u i r e d c o m m u n i c a t i o n difficulty, in clu d in g l e a r n i n g disability, m e n t a l health conditions, Autism, ADHD, b r a i n injury or the effects of a stroke. T h e y c a n b e a n y a g e from 10 y e a r s u p w a r d s . The majority of our se rvice u s e r s a r e a g e d 18-3 0 y e a r s old.

Our role is im p art ial a n d our d u t y is to the court. W e a r e a M a n a g e d a n d A p p r o v e d Provider for the HM CT S A p p o i n t e d In t e rme d iary Service.

Respect - ‘be kind’ W e b e h a v e with kindness, a n d re sp e ct people’s feelings, wish e s or rights.

Courage – ‘go boldly’ W e s p e a k out for others, a n d help m a r g i n a l i s e d p e o p l e to find their voice.

Innovation – ‘break barriers’ W e d o t h i n g s differently a n d trust our skills, k n o w l e d g e a n d experience.

Collaboration – ‘stronger together’ W e work a s o n e t e a m to m a k e a difference in people’s lives Diversity – ‘everyone equal’ W e u n d e r s t a n d the v a l u e of re c o g n i s in g w h a t m a k e s u s all different, a n d foster a culture of equity a n d m u t u a l respect.

The role Location: A n ywh e re in E n glan d , b u t with e a s y a c c e s s to a m a j o r railway station.

Intermediaries m o s t l y travel b y p u b l i c transport a n d all travel c o s t s a r e fully funded.

Responsible to: T e a m Le ad e r/ Se nio r L e a d e r s h ip T e a m Hours: Full t ime ( a v g . 4 0 h o u rs p e r we e k i n c l u d i n g travel), wo rke d flexibly from 6 a m until 10pm a c c o r d i n g to n e e d s of the service. This will v a r y b a s e d o n work a s s i g n e d .

Salary: F r o m £26,208 to £29,533 p e r a n n u m ( p l u s 1 0 % L o n d o n w e i g h t i n g f o r qualifying locations) You will work through our Intermediary Training Programme, which is accredited

by NCFE. Completion of this programme takes 6 to 9 months, and once qualified your salary increases to £29,533 Job purpose: To facilitate c o m m u n i c a t i o n b e t w e e n a se rvice u se r a n d the justice s y s t e m to e n s u r e it is a s co mp le t e , co h e re n t a n d a c c u r a t e a s possible.

Main Duties: P r o m p t ly a n d effectively establish r a p p o r t with a se rvice user C a r r y out a n a s s e s s m e n t of a service user's c o m m u n i c a t i o n abilities D e scr ib e t h o se c o m m u n i c a t i o n skills to la wye r s a n d work with t h e m to e n a b l e a se r vice u se r to p art icip at e effectively in the trial p ro ce ss. This c o u l d in clu d e a d v i c e o n the structure of questions a n d a l s o a n y c o n c e p t s that the p e rso n h a s difficulty u n d e r s t a n d i n g Facilitate c o m m u n i c a t i o n b e t w e e n the se r vice u se r a n d other parties

P re p are a written report o n the service user's c o m m u n i c a t i o n needs, i n cl u d i n g st rat e gie s w h i c h will a s s i s t a t court Work effectively with c o l l e a g u e s a n d external practitioners within the f rame wo rk of C o m m u n i c o u r t ’ s policies a n d p ro ce d u re s D e ve lo p p e r s o n a l skills a n d the skills of others t h ro u gh in d ivid ual supervision a n d effective t e amwo rk Un d e rt ake other d u t ie s a s m a y r e a s o n a b l y b e re q u e st e d

Who are we looking for?

Applicants should have:

Relevant qualifications

A d e g r e e or h igh e r in a relevant area, e.g. p sych o lo gy, nursing, s o c i a l work, law, or criminology.

Excellent professional skills

Work effectively with p ro f e ssio n als a n d se rvice users.

D e m o n s t r a t e excellent professional skills a n d contribute to the d e v e l o p m e n t of the c o m p a n y reputation in the courts.

Excellent o r ga n isa t io n skills

Ability to work o n your o w n initiative to c a r r y out professional a n d a d m i n tasks. Intermediaries m u s t travel u s i n g p u blic transport a n d m a k e their o w n travel a r r a n g e m e n t s .

Excellent IT skills

Intermediaries a r e m o b i l e workers a n d n e e d to b e a b l e to c o m p l e t e IT t a s k s a u t o n o m o u s l y u s i n g well k n o w n a n d b e s p o k e IT p a c k a g e s .

Excellent writing skills

Write c o m m u n i c a t i o n reports for a r a n g e of professional a u d i e n c e s . Must b e a b l e to write clearly, coherently a n d a c c u r a t e l y to e n s u r e effective delivery of a s s e s s m e n t f in d in gs to the courts. This m a y b e within limited timeframes.

Confidence s p e a k i n g to different audiences

Intermediaries n e e d to s p e a k o p e n l y to a court room, d i s c u s s i n g r e c o m m e n d a t i o n s a n d b e confident in their delivery in a f o rmal environment.

Applicants should be:

F o cu s s e d , with a h i g h level of confidentiality

Ab le to c o n c e n t r a t e a n d u s e a l a p t o p in distracting e n v i r o n m e n t s s u c h a s cafés, b u s y court e n v i r o n m e n t s a n d w h e n travelling o n trains. H a v e a confidential s p a c e a v a i l a b l e a t h o m e in order to u n d e rt a k e a s s e s s m e n t s , h e a r i n g s or trials remotely.

Cr e a t ive

C r e a t i v e thinkers w h o c a n d e v i s e effective w a y s a n d st rat e gie s to facilitate c o m m u n i c a t i o n , s o m e t i m e s quickly or o n the spot.

Flexible

Work c a n b e u n p re dict able . Intermediaries n e e d to b e willing a n d a b l e to s t a y a w a y from h o me , s o m e t i m e s at short notice.

Strong

T h e co n t e n t of the c a s e s c a n b e u p se t t in g a n d emotionally d e m a n d i n g . Intermediaries n e e d a h i g h level of e m o t i o n a l resilience w h i c h is t h e n s u p p o r t e d t h ro u gh regular supervision.

Supportive

W e h a v e d e v e l o p e d excellent links a n d su p p o rt networks within a n d o u t sid e of C o m m u n i c o u r t . W e e x p e c t all t e a m m e m b e r s to live our v a l u e s a n d b e su p p o rt ive of co l l e a gu e s .

Resilient

T h e role c a n b e d e m a n d i n g a n d require y o u to work longer h o u rs or weeks. Alt h o u gh t h e se h o u rs a r e t a k e n b a c k a t a later date, there m a y b e s e v e r a l w e e k s in a row of working m o r e t h a n 4 0 hours. A p p l i c a n t s n e e d a h i g h level of s t a m i n a i n c l u d in g e arly m o r n i n g s a n d late finishes to c o v e r the d e m a n d s of the service.

Timeline for the Programme Initial training Our p r o g r a m m e b e g i n s with 9 - 1 0 d a y s at our Training Centre

Month 1 Initial training c o m p e t e n c i e s c o v e r i n g k n o w l e d g e of trial pro cess, c o m p a n y policies, a n d co urts a n d the law

Month 2 Start reflections for court c o m p e t e n c i e s

Communication training This is a 4 d a y c o u r s e which t a k e s p l a c e a t our Training Centre

Month 3 F o c u s o n c o m p l e t i n g court c o m p e t e n c i e s a n d a s s e s s m e n t training

Month 4 Work with c o l l e a g u e s to p r e p a r e for ev aluations

Month 5 C o m p e t e n c i e s 1 a n d 2 s i g n e d off a n d a s s e s s m e n t c o m p e t e n c i e s started

Month 6-9 C o m p l e t i o n of a s s e s s m e n t competencies

All competencies completed, you will now work with your Line Manager to further develop your skills and work your way up our pay scale. Soon you will also be eligible to apply for some of our senior roles too!

What do our staff say?

In our recent Staff Survey, we asked colleagues what motivates them at work:

"Having a purpose, a need to help people"

"Making the court process more accessible for the people we work with"

"Knowing I am "Constant making a "Helping others and development" difference" delivering a high quality service" "To make a "Personal flexibility positive impact on and independence" a person's life" "To work as part of a team"

"Utilising my degree"

"Making a difference, feeling values, and being listened to"

"Opportunities to progress to roles with more responsibility"

"Helping the service user to participate effectively"

"Working with friendly barristers and solicitors that appreciate the job you are doing"

"Training and development"

"I know that what I do in court could really positively impact their experience"

"Being part of a successful business"

What we offer: C o m p e t i t i ve s a l a r y Excellent opportunities for care e r progression, lots of our intermediaries g o o n to o n e of our l e a d e r s h i p roles R e g u l a r C o n t i n u o u s Professional D e v e l o p m e n t ( C P D ) d a y s with all time a n d e x p e n s e s re imb u rse d R e g u l a r clin ical supervision Additional external training opportunities e.g. L e a d e r s h ip Skills D e ve lo p m e n t O c c a s i o n a l d a y s working from h o m e

C o m p r e h e n s i v e IT p a c k a g e in clu d in g l a p t o p a n d work p h o n e Staff benefits p a c k a g e i n c l u d i n g retail d i s c o u n t s a n d h e a l t h c a r e se rvice s G e n e r o u s d i s t u r b a n c e a l l o w a n c e to c o m p e n s a t e for n i g h t s s p e n t a w a y from h o m e Y o u will h a v e n o c o m m u t i n g costs, c o m m u t i n g t i m e or p a r k i n g fees P a y m e n t for out of h o u rs work/ p r e p a ra t io n i n c l u d i n g travel time

To apply for a place on the Intermediary Development Programme or book a time to have an informal chat with our People Team visit: bit.ly/CommunicourtCareers.

We are committed to promoting a diverse and inclusive community. We welcome and encourage applications from people of all backgrounds.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.