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HILLIARD AREA CHAMBER OF COMMERCE

BUSINESS MONTHLY

Issue 10

March 2011

Awards to be presented March 18 at Chamber’s annual meeting This year’s annual meeting — sponsored by ITT Technical Institute,Anthem Blue Cross Blue Shield and Allied Sources — will be held at the Heritage Golf Club, Friday, March 18. Chamber awards will be presented in the following categories: “Most

Involved Chamber Member,” “Emerging Business,” and “Established Business.” We are proud to announce our winners in each category: Most Involved Chamber Member, Josh Hornik, Security Plus Insurance Agency; Emerging Busi-

ness, The Old Bag of Nails Pub; Established Business, Insource. Please come to honor these deserving chamber members. We will also be delivering our annual Chamber report. Mark your calendar and plan to attend on March 18, from 11:30 a.m.-

1:30 p.m. Cost is $25 for members and $30 for prospective members and guests. Deadline for reservations is Tuesday, March 15 and can be made through the website, www.hilliardchamber.org, or by calling (614) 876-7666.

City council candidates night set for April 20 The Hilliard Area Chamber of Commerce will once again sponsor Candidates Night on at 7 p.m. on Wednesday, April 20, at the Norwich Township Joint Safety Services Building, 5181 Northwest Parkway. The Chamber believes that it is incumbent upon the community to ask and hear the responses to their questions in public of all candidates who are running in a contested race. Hilliard is among the few communities that does not have a nonpartisan race for city council or mayor as outlined in the city charter. There was only one petition filed for the mayoral election by current Mayor Don Schonhardt, Republican. As there are five Republican can-

A closer look Unless an independent candidate files petitions by 4 p.m. on Monday, May 2, to run for either mayor or city council, the May primary will determine those who will be representing the community beginning in 2012 for the next four years.

didates running for three seats on Hilliard City Council, a primary election needs to take place on Tuesday, May 3. No Democrats filed petitions to run. Unless an independent candidate

files petitions by 4 p.m. on Monday, May 2, to run for either mayor or city council, the May primary will determine those who will be representing the community beginning in 2012 for the next four years. Of the three Hilliard City Council seats that are up, one current councilperson, Tim Roberts, is not running for re-election. Albert Iosue and Bill Uttley are running for re-election. Three first-time candidates are running and they are: Joseph Erb, Nathan Painter, and Cornell Robertson. We encourage you and ask that you inform others in your business as well as neighbors, friends, etc to attend the forum to learn the positions of those wishing to lead our city.

Visit the Hilliard Area Chamber of Commerce online at www.hilliardchamber.org www.hilliardchamber.org

March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Chair’s perspective

Volunteers are always welcome at a Chamber event I’ve been a big proponent of individuals getting involved in their community to make a difference. It doesn’t have to stop at individual involvement, however. It’s becoming increasingly popular for local business owners, both big and small, to encourage their employees to volunteer around the community. The benefits to the community are obvious, but the benefits to the employee and company are great as well. The opportunity to help out with a local organization that your employee is interested in helps that employee understand the needs of the community where s/he works, while using their knowledge to

aid an organization in need. Additionally, the leadership skills one can learn while volunteering, or serving on boards, ultimately benefit your busiHEATHER ness. By identifying the goals of your KECK business, you can encourage employees to participate in activities that get the message to the community that you are here to help address real issues facing your customers/clients and their values and priorities. The more you and your employees

are out in the community, the more your business name is reinforced in the minds of your target market, helping to market your business in an economical and beneficial way. Don’t think there aren’t groups that need your help - there are plenty of organizations looking for volunteers at specific events, workshops, or booths throughout Hilliard all year long. With over 2,000 businesses here that employ over 15,000 people, we have a great group of potential volunteers to bring to the community and make it stronger and better. You can start volunteering at a Hilliard Chamber event to connect with other

A Chamber Ambassador is a member of the Hilliard Area Chamber who is interested in becoming more active in the Chamber and within the Hilliard business community. Ambassadors work with Chamber staff and board members to increase membership, improve membership retention and strengthen awareness of Chamber benefits. Ambassadors improve communication within the Chamber by creating re-

lationships with members and serving as liaisons between the Chamber and its membership. Any Hilliard Area Chamber of Commerce member in good standing can become an Ambassador as long as they do not hold a board position or are not a chairperson with another local area Chamber. If you are interested in learning more about becoming a Chamber Ambassador, contact the Chamber office at by phone at (614) 876-7666; e-mail at info@hilliardchamber.org or online at www.hilliardchamber.org.

Read the e-edition of Hilliard Area Chamber of Commerce Business Monthly at www.ThisWeekNews.com under the ‘Social Scene’ tab

Hilliard Area Chamber of Commerce 4081 Main Street, Hilliard, OH 43206-1435 Phone: 614-876-7666, Fax: 614-876-3113 E-mail: info@hilliardchamber.org www.hilliardchamber.org Officers Heather Keck of Bowen, Keck and Firestone Attorneys at Law Jeremy Felix of PNC Bank Rick Capuano of Credit Union of Ohio Carrie Stanley-Davis of Nationwide Insurance

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the Joint Safety Service Building on Northwest Parkway. Numerous organizations will set up displays/tables with information on how the community can volunteer with their particular organization. As a company, you can sign up to volunteer as a “group” for some of these events and create your own team-building exercise as an additional benefit. Consider getting involved in your community through volunteerism and put this on your calendar today. Have a great month! Heather Keck is the chair of Hilliard Area Chamber of Commerce.

Hilliard Area Chamber of Commerce

Ambassadorships Would you like to be a Chamber Ambassador?

chamber members. We have opportunities at our Golf Outing on June 20 and at our Taste of Hilliard & Business Expo to be held on Aug. 10. We will also need help at our Hollyfest Arts and Crafts Show which is held in December. Just call Libby Gierach at the office at (614) 876-7666 and say you’d like to help! Another easy way to begin facilitating this interest is to attend a volunteer fair. Where might you find such a fair, you may be asking? Interestingly enough, Destination Hilliard is sponsoring a volunteer fair from 5-7 p.m. on Tuesday, April 12, at

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March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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New Chamber members Indiana Wesleyan University–Columbus Education & Conference Center Kristi North 3455 Mill Run Drive, Suite 200 Hilliard, Ohio 43026 (614) 529-7555 www.indwes.edu Indiana Wesleyan University’s Columbus Education Center offers undergraduate and graduate adult programs in Business, Nursing and Education, as well on-line programs. IWU has been ranked by U.S. News & World Report as “one of the best Master’s universities in the Midwest,” serving the educational needs of adult students since 1985.

ing supplier of document and image management solutions to customers in the government, financial, insurance and commercial marketplace. With over 25 years in the industry, Information Management Services experience and knowledge has delivered document-imaging solutions to many Fortune 500 companies, as well as smaller companies and departments where the management of paper is a problem. Tim Stephens is the managing partner, a local Hilliard resident. You can find more information regarding Information Management Services’ products and capabilities at their web site, www.infomgtserv.com.

tecture, Engineering, Manufacturing, Construc- value to Homes in the US. The business will also tion development and Legal entities. Manufac- try to gauge the local market value for herbal turer of Acculab Reference Sound Sources. products and based on local demand will source herbal products from manufacturers directly for Lowe’s consumption. Joanna Reed 3600 Park Mill Run Drive Correction from February New Members: Hilliard, OH 43026 Preferred Pressure Washing Services is the (614) 529-5900 correct name of the business, which was listed www.lowes.com incorrectly in our new member section in the Lowe’s Home Improvement entered the com- February issue. The company’s information is munity 15 years ago. The store enjoys a close repeated below: bond with its neighbors and seeks to meet all of Preferred Pressure Washing Services their home improvement needs. Paul Reed 2321 Shelby Lane Campanella Associates Nikworks Hilliard, OH 43026 Information Management Services Angelo Campanella Vijayakumar Kannan (614) 499-2372 Barbie Salsburey 3201 Ridgewood Drive 6179 Jeffrelyn Drive www.preferredpws.com 2218 Dividend Drive Hilliard, Ohio 43026 Hilliard, OH 43026 House Cleaning: Vinyl, Aluminum, Stucco, Columbus, Ohio 43228 (614) 876-5108 (614) 850-9706 Deck & Fence, Cleaning & Staining, Concrete (614) 868-9008 www.CampanellaAcustics.com Nikworks(business name not yet registered) Cleaning & Sealing, Gutters, Patio, Dumpster, www.infomgtserv.com Consulting & Field Test Services: Noise & will be a representation of Indian arts and art- Sidewalk Cleaning. Call for a FREE quote. Thank Information Management Services is a lead- Vibration Control engineering serving Archi- work of authentic value that will add aesthetic you.

To advertise in the Hilliard Area Chamber of Commerce Business Monthly, contact ThisWeek Community Newspapers sales representative Michelle Rettig at (740) 888-6016 or mrettig@thisweeknews.com.

www.hilliardchamber.org

March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Have you renewed your Chamber membership? We appreciate your continued support Home; jh of the Chamber’s work on behalf of the W e b business community. We appreciate you Works; being a Chamber member and look forHeritage ward to another great year. G o l f Thank you to the following members Club; who have re-invested as of our last Carriage issue:Premier Chiropractic Center of Court of Mill Run; Morning Light PhotograHilliard; phy; Avery Animal Hospital; NationHilliard wide Children’s Hilliard Close to Education Association; Notary One

Mobile Signature Services; Carriage Court of Hilliard; Play It Again Sports; Central Ohio Transit Authority; Buck & Sons Landscape Service, Inc.; Susan E. Thomas CPA, Ltd.; Homewood Suites by Hilton 177; Capitol City Glass & Screen Co., Inc.; City of Hilliard; Hilliard Dental Associates; Boyd Harbage Exterior Trim, Inc; ThisWeek Community Newspapers; Charter One Bank; Sunny Street Café;

Hollyfest Scholarship Foundation The Hollyfest Scholarship Foundation will once again provide scholarships to graduates from all three high schools this year. The money to provide these scholarships is done at an auction, which is held at the Makoy Center in November. There is a silent auction as well as a live one. There has been a reverse raffle and also donations of art work from students and community artists.

The foundation was founded by the Hilliard Area Chamber of Commerce and is a 501 (c) 3 foundation. The HollyfestScholarship applications will be available through the guidance office of each high school and Tolles Career & Technical Center. The applications must be completed and returned to their respective high school guidance department.

Accounting Management Inc.; Cheeseburger in Paradise; Ackerson Eye Care Center, Inc.; Makoy Center; Huntington National Bank- Fishinger Blvd.; Micro Center; ITT Technical Institute; Giant Eagle — Hilliard Rome Road; 9 Trees Landscape Construction; SBS Management, LLC; George Thomas Contractor, Inc.; The Columbus Crew; Children’s Castle EduCare; Racquet Club of Columbus, Ltd.;

Hamilton Safe Products Co. Inc.; PNC Bank — Cemetery Road; Active Travel; Two Men and a Truck; Martin Control Systems, Inc.; Pickups Plus Cars; Cartridge World – Hilliard; Hilliard City Council Member Albert Iosue; Buckeye Nissan; M.A.N. Mapping Services, Inc.; Infintech; Vijayakumar Kannan; KaTaTim, Inc.; Columbus Mitsubishi West; GFS Marketplace; and Acloché.

Significant savings. Simple changes. Infintech is making it easy for Hilliard Area Chamber members to save! Your chamber membership qualifies you to receive pre-determined credit card processing rates through Infintech’s Merchant Services Program. • Confused about electronic payment processing? • Not sure you are getting the best deal? Typically members are reducing their current credit card processor’s costs by 40-50%. Have Infintech review your current rates & processing environment to see how much you could be saving with our Group Rate program! Options for a free processing review/analysis:

1. E-mail or fax your latest credit card statement (800) 621-9131 or mark.morgan@infintechllc.com 2. Suggest a time/date for a local representative to review the savings with you For more information, contact Mark Morgan, Hilliard Chamber Relationship Manager, at Mark.morgan@infintechllc.com or call (614) 7949703.

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March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Do you know how customers are finding you? In the old days, when someone would call or come in the door of your business for the first time, you would ask them how they found you. And since it’s not your customer’s job to catalog such things for future retrieval, you probably had to help them a little by reciting examples of where you might have spent your marketing budget: an ad on the radio, TV, newspaper, Yellow Pages, a Little League uniform, etc. Here in the second decade of the 21st century, asking how customers

find you is still important, but with one new element: For the past 10-15 years, you should also include, “or did you find us online?” Not too long ago, saying “our website” instead of “online” would have been appropriate. Today, online is best because customers can find you in other places on the Internet, including the social media and customer review platforms, even if, Heaven forbid, you don’t have a website. The question is not whether your

company is “out there” online today, but rather to what degree and -this is so important it will be on the test what is being said about your business. We wanted to know how much small businesses are attributing sales performance to the Internet, so recently we asked our radio and online audience this question: “How much of your 2011 sales do you think will result from some kind of Internet activity, even as simple as people just finding your business mentioned online?”

The results made me very happy. About 90% of our respondents said they would be able to attribute some sales in 2011 from the Internet. Breaking the numbers down, over 50% said less than half of 2011 sales would be attributed to online activity. The next number is really exciting: About one-fourth said they would see more than half of their sales from the Internet. And finally, the bookends: Those who said all of their sales would come from the Internet were almost the same - around 10% - as those who

Committee volunteers needed The Hilliard Area Chamber of Commerce have some future events that need volunteers to make them run smoothly. The golf outing will be on Monday, June 20, and we need people to assist with the preparations and also the day of the event.

The Taste of Hilliard & Business Expo, which will be on Wednesday, Aug.10, also needs members on its committee. The responsibilities include helping with the planning of the event, following up with our sponsors, distributing materials, etc.

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Both committees are great ways for chamber members to network with others in a smaller environment while helping the chamber execute fun events! Please contact Libby Gierach at (614) 876-7666 or via e-mail at info@hilliardchamber.org

recorded a goose egg because (read this with a nasal whine), "We don’t have a website.” As the Age of the Customer™ becomes the marketplace norm, your customers are increasingly demanding more connection and support from you with online resources. Any company that is not making at least some effort to meet the growing online support demand will experience the painful death of irrelevancy. Reprinted courtesy of Jim Blasingame

Hilliard Area Chamber of Commerce Business Monthly is a special advertising supplement to ThisWeek Community Newspapers. Hilliard Area Chamber of Commerce Business Monthly is not responsible for opinions and views expressed in the paid advertisement in the business profiles. All real estate advertising herein is subject to the federal Fair Housing Act, which makes it illegal to advertise “any preference, limitation or discrimination because of race, color, religion, sex, handicap, familiar status, or national origin, or intention to make any such preference, limitation or discrimination.” We will not knowingly accept any advertising for real estate which is in violation of the law. All persons are hereby informed that all dwellings advertised are available on an equal opportunity basis.

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March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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2011 Taste of Hilliard & Business Expo scheduled for Aug. 10 Where will you be on Wednesday, Aug. 10? The Chamber knows where the people of Hilliard will be — at the 2nd Annual Taste of Hilliard & Business Expo. For our inaugural event in 2010, we had 20 restaurants and 50 businesses participate. Those that had a booth were extremely pleased with the turnout and felt that it was one of the best events that they had done in the community. people came through the doors to taste the We sold out of booth spaces quickly and food and see what businesses had to offer. anticipate doing so again this year. Over 700 The buzz was unbelievable.

We will be at the Makoy Center again from 4:30-7:30 p.m. on Aug. 10. Look for more information to participate; however, if you wish to be a sponsor at the Platinum or Gold level, you can get your booth now. Your booth fee of $125 is included in the Platinum level sponsorship. To have a business booth at the event, you need to be a Hilliard Chamber member. This is another great reason to be a member. Contact Libby Gierach at the chamber for more information at (614) 876-7666.

LinkedIn Group for the Chamber

Tee it up The weather will get better, we guarantee it! With the break in the weather, thoughts turn to being outside and what better way to be outside than at the Chamber’s golf outing that will be held on Monday, June 20, at Heritage Golf Club. We are looking for businesses that wish to sponsor holes, tee boxes, putting contest, pre-

dict your distance and other fun specials that day. Look for the information soon on our website or call the chamber for more details. Anyone may play in the golf outing and we encourage you to bring friends or clients for this fun-filled day. Reserve it on your calendar today as this outing fills up.

The Hilliard Area Chamber of Commerce has a LinkedIn Group which we would encourage you to join! As LinkedIn is the professional platform of social media, he Hilliard Area Chamber of any and all business issues. Commerce wants to connect you to others in Please look for our group and become a memgenerating meaningful conversations about ber.

Member bits

Welcome Jess Woolley! Jess Woolley is the Chamber’s new administrative assistant. She will be answering your phone calls and welcoming you to our events. Jess and her husband recently relocated to Columbus from Michigan and live in the Hilliard school district with their two young sons. She assures us that they are Michigan State fans, not the other team. Please welcome her when you see or talk with her.

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planned $19-billion investment in its wireless and wireline networks and other capital projects in 2011. AT&T invested more than $160-million in its Columbus area wireless and wireline networks from 2008 through 2010.

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Chamber members, Easter Seals and An Occasional Florist have teamed up to host a really fun and entertaining fundraiser. ‘Erin and Shannon’s Wedding’ is an Irish adaptation of ‘Tina and Tony’s wedding.’ A hilarious script along with planted actors will make for an interesting Saturday evening on March 12. Go to www.erinandshannonswedding.com for information and tickets.

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Chamber members anniversaries The Chamber would like to recognize our members who have continually supported the purpose of the chamber and its activities. The following members have invested in the chamber for ten or more years as of March 2011: 23 years Ahlum & Arbor Tree Preservation – David Ahlum Makoy Center – George Yoakam 22 years Allegra Print & Imaging – Mark Dine 21 years Prudential Calhoon Company Realtors – Tom Calhoon

Time Warner Cable Business Class – Terri Moore 17 years Hilliard Area Realty Association – Jeff Buroff 13 years Columbus State Community College – Susan Norris-Berry 11 years First Service Federal Credit Union – Joyce English OhioHealth Neighborhood Care – Dublin – Stacy Wallach

Hilliard Area Chamber of Commerce Mission, Vision and Values Mission: Collectively building business success and a strong community. Vision: To be an innovative, trusted and respected business

advocate that drives both economic and social growth as well as improvement on behalf of, and in support of, our members and the local community.

Values: Integrity, Communication, Collaboration, Professionalism, Education, Innovation, Leadership and Relevance

Calendar of events March 11 Morning Business Network Exchange Chick-fil-A 1988 Hilliard Rome Road 8-9 a.m. March 18 Chamber Annual Meeting Luncheon Heritage Golf Club 11:30 a.m. -1:30 p.m. April 8 Morning Business Network Exchange

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April 15 Chamber Luncheon Heritage Golf Club 11:30 a.m. -1 p.m. April 20 Candidates Night for Hilliard City Council Norwich Township Joint Safety Services Building 7 p.m.

Central Ohio Business Resources Small Business Administration www.sba.gov

Service Corp of Retired Executives www.scorecolumbus.org

Ohio Chamber of Commerce www.ohiochamber.com Small Business Development Centers of Ohio www.odod.state.oh.us

The Women’s Business Development Center (614) 222-6700, cascenter@aol.com Conway Center for Family Business www.familybusinesscenter.com

Small Business Development Center http://www.entrepreneurohio.org

Central Ohio Better Business Bureau www.centralohio.cbbb.org

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March 2011 | Hilliard Area Chamber of Commerce Business Monthly

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Spotlight on Business: Hilliard Area Realty Association The Hilliard Area Realty Association (HARA) is a nonprofit organization that is composed of real estate sales agents and affiliate members who provide goods and services to the real estate community. The group maintains an active membership roster of over 250 members. Members meet regularly at 9 a.m. on Monday at the Heritage Golf Club. It consists of many dedicated real estate professionals, mortgage lenders, insurance professionals, title company representatives, warranty providers and home service professionals. HARA provides business opportunities for member real estate professionals and affiliated businesses. In addition, it is dedicated to community service through fundraising and participation in community service events. Fundraising events in 2010 helped the organization to provide scholarships for Hilliard grads, a donation to a veterans service organization known as Honor Flight, support of the local food pantry, and also provided needed essentials to a special Holiday Family.

Community support in 2010 was provided by the group’s participation in Realtor Care Day. Volunteers assisted the Hilliard Parks and Rec Department by painting picnic tables in the shelter houses in Municipal Park. Another main component is real estate marketing. The organization conducts a caravan agent tour of homes for sale after each meeting. The weekly home tours provide needed exposure of a property and constructive agent feedback. The group maintains one of the largest regular home tours in the central Ohio market area. It also provides members with several social opportunities throughout the year that serve to socially integrate the group … and to have a lot of fun. Annual membership cost is $25. Visit www.haraweb.com for additional in- HARA members are: Sue Van Woerkom (left), Kathy Shiflet, Jeff Buroff, Mariana Buell, Judy Mosier, Joyce Rhinehart, JoAnne Cavadine, Brenda Stevens, Craig Mosier and Steve Smith. formation.

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March 2011 Hilliard Business Monthly