Columbia Valley Business Magazine 2010

Columbia Valley

BUSINESS 2010-2011

A GUIDE TO SHOPS AND SERVICES IN RADIUM, INVERMERE, WINDERMERE AND FAIRMONT

Cutting Edge

Jeanelle Reynolds and Meka Jensen from Nelie's Salon

FR EE

PAGE 16

Columbia Valley Business is published by The Columbia Valley Pioneer.

Photo by Kelsey Verboom

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Columbia Valley Business Magazine 2010

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Columbia Valley

BUSINESS

Columbia Valley Business Magazine 2010

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OK Tire, pg. 30

Table of Contents 04

Welcome

05

Leverington Data Services

06

Intelligent Insulation Solutions Inc

08

Hoodoo Grill

09

Copper City Amusement Park

10

Mac-Neil

11

Selkirk TV and Appliance Ltd

12

Manulife Securities Incorporated

13

Barb J. Smith, CGA

14

Meridian Mortgage Solutions

15

Rona North Star Hardware

16

Nelie's Salon

17

AG Valley Foods

18

Bighorn Meadows Resort

20

Skookum Family Restaurant

21

Skookum Inn

22

Sonshine Children's Centre

23

Crazy Soles Running/Yoga Store

24

Valley Solutions

25

Fitz Flooring

26

Diamond Heating and Spas

27

High Country Properties

28

Beach Bound

29

Universal Doors and Exteriors

30

Kool Country Auto Parts, Towing and Rads/OK Tire

31

Wildlands Eco-Forestry

32

Palliser Printing

33

The Columbia Valley Pioneer

AG Valley Foods, pg. 17

Skookum Inn, pg. 21

Columbia Valley Business is published annually by The Columbia Valley Pioneer Newspaper, Abel Creek/Misko Publishing Inc.

N E W S PA P E R

Associate Publisher .

Advertising . . . . . .

Graphic Design . . . .

Writers/Photography

. . . .

Box 868, #8, 1008 – 8th Avenue, Invermere, BC, V0A 1K0 Phone 250-341-6299 Fax 250-341-6229 Email: info@cv-pioneer.com www.columbiavalleypioneer.com

. . . . . . . . . . . . . . . . . . . . . . Sally MacDonald . . . . . . . . . . . . . . . . . . . . . . Dave Sutherland . . . . . . . . . . . . . Shawn Wernig, Zephyr Rawbon . Sally MacDonald, Kelsey Verboom and Sandra Kelly

This material, written or artistic, may not be reprinted or electronically reproduced in any way without the written consent of the publisher. The opinions and statements in articles, columns and advertising are not necessarily those of the publisher or staff of Columbia Valley Business. It is agreed by any display advertiser requesting space that the owner's responsibility, if any, for errors or omissions of any kind, is limited to the amount paid by the advertiser for that portion of the space as occupied by the incorrect item and there shall be no liability in any event greater than the amount paid for the advertisement.

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Columbia Valley Business Magazine 2010

Bighorn Meadows Resort, pg. 18

Barb J. Smith, CGA, pg. 13

Welcome to the first edition of Columbia Valley Business

O

ver the following pages, you will find profiles of dozens of restaurants, firms, stores and services, each a successful offering to the local business community.

Crazy Soles, pg. 23

When we began production of this new magazine for the Columbia Valley, I expected a diverse array of businesses would fill its pages. And I was right – here you will find out where to buy a spark plug, who is doing your taxes, and how your favourite restaurant came to be.

But I quickly realized that, despite their differences, businesses in the Columbia Valley have several important things in common.

Every single business we spoke to told us how they love this community. Not just its landscape, its beautiful summers, its small-town charm, but the people who call this valley home, whether for two or 52 weeks of the year.

That proved true also when business owners and managers talked about their staff. From what I heard, every business in this magazine has the best crew in town!

That staff commitment also says a great deal about the owners who support their team.

What's more, each and every business sincerely wants to provide a service that they feel the Columbia Valley needs. It's not just about capturing a market – it's about making the valley a better place.

And that's a business worth supporting.

Sally MacDonald, Associate Publisher

Columbia Valley Business Magazine 2010

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Leverington Data Services

PO Box 2952, Invermere, V0A 1K0 250-341-1164 - 250-688-0946 www.leveringtondata.com

Leverington Data Services is owned and operated by John and Ann Van Spankeren and daughter Teresa Holden – with help from her dogs Reno and Mac.

No job too hard for book-keeping pros

B

usiness owners rejoice: Leverington Data Services can turn your shoebox of invoices, receipts and bills into a clean, tidy report for your accountant. And they will love every minute of it.

"This type of book-keeping is very rewarding," said co-owner John Van Spankeren. "We get a great sense of accomplishment when we provide our clients with an organized set of books, great looking reports, and year-end data for the accounting firms.

"In late 2005, the idea came to us that many entrepreneurs in the valley were so busy working hard to build their business that there was little time left over to do the company books," John said.

A few months later, John and his wife Ann started the business from a home office. Teresa joined the company in 2008 and does book-keeping full time,

while John and Ann work part-time and still maintain daytime careers.

Leverington Data Services offers several different services for the business owner. They help small or large companies with all types of book-keeping, data entry and mailing lists. They will work at your office, your home or do the work in their own home offices.

“We have several clients who drop off paperwork to us on a weekly, monthly or quarterly basis, depending on their business needs. Some clients prefer us to go to their home office on a weekly basis to keep all records and bills up to date,” John said.

Whether it’s payroll, government remittances for HST, corporate taxes or payroll liabilities, they can help you with most anything. They have worked with most of the accounting firms in the valley on behalf of their clients.

They are also registered Quickbooks Pro Advisors and have lately been busy assisting clients with the changeover to the HST.

"We perform consulting work with clients who want to do their own books, but look to us for assistance with some of the trickier parts of the software," John said.

“But the service that has been most predominant for our company”, Teresa said, “is Leverington's ability to conduct forensic and reconstructive bookkeeping.

"During the boom years of 2006 to 2008, businesses in the valley were so busy that the office and paperwork tasks got left by the wayside.

"We have often been called upon by clients to figure out the origin of an obscure entry from 10 months ago (forensic book-keeping) or to assemble and organize their books for the entire past year (reconstructive book-keeping).”

If a client finds him or herself in a dilemma where their books are in chaos and they don't have the time or knowledge to fix them, Leverington Data Services can help. It has become one of their specialties.

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Columbia Valley Business Magazine 2010

Intelligent Insulation Solutions Inc. Spray Foam Insulation Specialists Box 802, Invermere, BC, V0A 1K0 250-342-2001 - info@iisi.ca

Award-winning insulation keeps energy inside

T

he Columbia Valley is full of unique, beautiful homes that are architecturally designed to make the most of the area's stunning viewscapes.

Many home designs in this area are impressive and very unique and present some interesting challenges for the insulation trade contractor.

Intelligent Insulation Solutions Inc. is a licensed dealer and installer of Icynene spray foam insulation and Logix insulated concrete forms.

The team at Intelligent Insulation Solutions enjoys providing solutions to insulation and air barrier challenges that home builders are faced with.

The company was started in 2004 to serve the Columbia Valley from Golden to Cranbrook, and it has been wellreceived by the building community.

The team of six has close to 100 years combined experience in construction.

Look at any recently built or renovated home in the Columbia Valley and it is quite likely you will find some of our products have been used.

Consumers are becoming increasingly aware that smart and efficient building practices are a good investment.

The government of B.C. is also recognizing the benefits of improving building envelope performance.

Icynene is the perfect solution for meeting and exceeding the 2010 B.C. Building Code's aggressive new energy performance standard for insulation and air barriers.

Our team of experienced spray foam specialists is capable of exceeding the new air tightness requirements of the Building Code.

We have a fan door for testing compliance. This equipment helps us to understand where a building envelope is most likely to leak.

Above: Intelligent Insulation Solutions Inc. installers spray Icynene foam into a home's roof, checking the product as it expands to fill the spaces. Icynene reduces air infiltration by more than 90 percent.

Each time we test a building we learn more about installing a complete and effective building envelope.

This results in benefits to the owners and builders of the fine homes that we install Icynene spray foam in.

Icynene works so effectively because after it is sprayed on, it expands to 100 times its original size, filling spaces, wrapping around pipes and sealing holes.

That means that homes with Icynene are not only quieter – the spray foam reduces sound from pipe vibrations and outside the home – they are more energy efficient.

Columbia Valley Business Magazine 2010

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Above: Icynene spray foam insulation is water blown and free from formaldehyde. Right: The company serves the valley from Golden to Cranbrook.

When standard homes are constructed, most leak energy in heat through areas such as the floor joists, around windows and doors, and other penetrations through the walls, such as electrical outlets.

Icynene can potentially reduce air movement by more than 90 percent with just the application alone.

There is no need for excess sealing material to acquire the airtight thermal envelope necessary for increased energy efficiency.

In one step, Icynene creates a complete insulation and air barrier system to seal all gaps and penetrations that compromise airtightness.

Its effective air infiltration control allows for HVAC equipment rightsizing for optimal energy efficiency, thereby delivering energy cost savings of up to 50 percent versus traditional insulation options.

The seal minimizes the intrusion of pollen, allergens and pollution into the home.

It controls moisture transfer through

the building envelope, minimizing the chance of mold growth in the home's walls and ceilings.

Icynene is a water-blown spray foam insulation ideal for colder climates.

Icynene creates a healthy indoor living environment.

Intelligent Insulation Solutions Inc. is also a licensed dealer and installer of Logix Insulated Concrete Forms.

Its unique building blocks can be customised by panel thickness, core thickness and foam type and web type.

The premium products that we sell and install create excellent solutions for challenges that are common in the unique home designs of today.

What's more, home owners can rest easy knowing that they will receive a quality of service as high as the quality of the products.

We are passionate about providing our customers prompt, professional and friendly service.

Together with the customers we work with, we are making today's homes more comfortable, durable, healthy and energy efficient.

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Columbia Valley Business Magazine 2010

Hoodoo Grill

5388 Highway 93/95, Fairmont 250-345-2166 - www.hoodooville.ca

Fairmont eatery thrills diners with canadiana fusion

W

hen Rory Sinclair and his business partners purchased their first restaurant in 2006, they took on a challenge.

Back then, the restaurant was TJ's Pizza and Totem Shop, an eclectic Fairmont institution.

It took several months to turn the building around and create a new offering for the valley. The Hoodoo Grill was opened on May 18th, 2006 – the long weekend that heralds the start of summer crowds.

"It was a suicide start," Rory recalled.

But these guys aren't afraid of a challenge. The following year they bought the campground behind the restaurant, and the gas station beside it.

Now "Hoodooville" is a thriving recreational vehicle resort with 130 sites and a waiting list, and a newly renovated gas station that can serve a range of vehicles from off-road vehicles to RVs. In 2008, Hoodooville hosted the first Hoodstock music festival. It was a huge success and in 2009, 1,500 people attended the festival. The organizers have

taken a break this year to work out how to accommodate the festival's success, but next year, Hoodstock will be back, bigger and better than ever.

The restaurant has grown in popularity, too, as well as in size. New this summer is an expansive covered patio, decorated with two totem poles that Rory inherited from TJ's Pizza and refinished himself.

Inside the restaurant, diners will spot a well-equipped bar, and Rory prides himself on their cocktails, especially the mojitos that are prepared with fresh mint year-round.

At least twice a month, the Hoodoo Grill hosts live bands, ranging from local acoustic acts to groups like Wide Mouth Mason.

As well, the stage has held comedians and hypnotists, and there is a regular jam night.

What's served on the table is equally as good. Chef Donovan Sawatzky uses Canadian ingredients, locally sourced if possible, to create a variety of ethnically based dishes. The menu is updated

Top left: Just south of Fairmont, the Hoodoo Grill has nightly specials. Above: Owner Rory Sinclair shows off the extensive bar. twice a year.

There are nightly specials to take advantage of. Prime Rib Sunday is growing in popularity.

"It is a full-blown meat-and-potatoes meal," Rory said.

All-you-can-eat crab on Tuesday night was introduced this year, and it has been well-received. On Wednesdays, people queue out the door for wing night.

The specials are a way for the Hoodoo Grill to thank its customers.

"Our daily specials are developed and maintained for the locals," Rory said. "It's not about making money. We want the Hoodoo Grill to be somewhere that valley residents are comfortable being a part of."

It's also rewarding to make a mark on seasonal customers, Rory said.

"We want this to be a place people remember after their vacation."

The Hoodoo Grill is open from 5 p.m. to 11 p.m., seven days a week.

Columbia Valley Business Magazine 2010

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Copper City Amusement Park Highway 93/95, Windermere 250-342-3640

The 18-hole mini golf course at Copper City Amusements has water hazards and challenges galore.

Tons of family fun at Windermere park

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n a warm, sunny morning, a young family is registering to play 18 holes of mini golf on one of the prettiest—and most challenging—courses in the Columbia Valley. It’s a perfect day to play, the kids are excited, and Mom and Dad are looking forward to the game, too.

“We offer fun for the whole family here,” said Trisha Wilson, co-owner of Copper City Amusement Park with her husband Alex McCluskie and his parents.

“Kids of all ages love our park. So do parents, grandparents, aunts, uncles, singles and couples.”

Date night at Copper City Amusement Park?

“Absolutely,” Trisha said. “People tell us it’s a fun date.”

In addition to the mini golf course, Copper City has a go-kart track where

kids and adults can have a blast, bumper boats on a well maintained pool, and a clubhouse with a full concession and a pretty dining patio.

The space ball ride adjacent to the go-kart track is a new attraction. It’s a gravitational apparatus that takes kids for a thrilling spin in every direction.

“Only a few kids have tried it so far, but they all raved about it,” Trisha said.

Another addition to the park is a fleet of brand new 50cc scooters for rent.

You must possess a valid driver's licence and be 16 years of age to take one out, but Copper City provides a map of Windermere, marked with historical and special interest stops.

The scooters can be rented by the day or the hour.

The 18-hole mini golf course at Copper City is beautifully landscaped with waterways and bridges, mature trees and manicured flower gardens.

“Even if you don’t get a great score, it’s a pleasure just to play the course,” commented Trisha.

All kids love the bumper boats, she said. You must be at least 44 inches tall to drive a boat, and be under adult supervision at all times.

There is plenty of close-up seating for adults around the small pool.

The go-kart raceway has rookie cars for kids ages 8-12, super stock cars for teenagers 13 and up, and passenger cars for adults with children less than eight years of age.

You can visit the park at any time, but Copper City also offers group bookings for tourists, and for staff events and birthday parties.

Special events are held on major holidays throughout the season, in which prizes are given out to visitors.

Copper City Amusement Park is open from the May long weekend through Thanksgiving every year.

The hours of operation are 11 a.m. to 6 p.m. in May, June, September and October.

In July and August, the park is open from 10 a.m. to 10 p.m. daily.

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Columbia Valley Business Magazine 2010

Mac-Neil

Neil Carey: 250-341-7084 - neil@mac-neil.com Gord Fullerton: 250-341-7148 - gord@mac-neil.com

Mac-Neil: Creative outdoor living

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ot many people know the story of Mac-Neil Mowing.

Twenty five years or so ago, two brothers, spending their summer living in Timber Ridge, decided to make some summer money by cutting their neighbour's lawn.

One lawn turned into two, two became four and before long a business was born.

Mac-Neil Mowing has been making valley lawns shine for a quarter century and in the last seven years has added Irrigation and Landscaping divisions to their ever-growing business.

Neil Carey, owner of Mac-Neil, says this about the humble beginnings: "I think I spent my mowing money on hockey cards that first summer. It's been a lot of blades of grass cut since then."

The company has been fortunate to maintain one essential element over the years.

Neil said: "We have always had great people working with this company.

We try to make it feel like family . . . that's how we started."

Gord Fullerton joined the team in 2003 and Mac-Neil Irrigation was created to keep up with the demand of watering issues in the valley.

From the smallest leak in your garden to golf course sprinkler installation, MacNeil can handle all your water issues.

Mac-Neil Landscaping followed closely behind and with it a one-stop company that can handle all your outdoor needs.

"We work closely with a few different businesses that enable us to offer services beyond most companies", Gord stated.

Whether it's a new deck, tree services, firewood, horticultural needs or window washing, Mac-Neil can help you out.

“There are a lot of aspects to keeping the outside of your house as nice as the house itself. We'd like to think we are able to handle any of your outside needs. If we can’t do it, we will find you someone who can,” Gord said.

Recently, 3D computer generated design has been added to the Mac-Neil

Top: The team at Mac-Neil can make-over your garden. Above: Once finished, your yard will be an oasis.

Landscaping services list.

“It gives our clients a great visual tool for picturing their landscaped property,” Gord said.

“Sometimes it’s hard to stare at the bare dirt and imagine a nice backyard.

This program helps with that. Having a good imagination helps, too!”

From the biggest dreams to the smallest project, working with the customer to match their needs is number one on the list for the Mac-Neil crew.

“We take pride in the work we do,” Neil stated.

“Your home is the greatest asset you have and we want to help you out in any way we can. We love what we do for a living and the results show.”

That is the story of Mac-Neil. Mowing, irrigation, landscaping and much more.

A one-stop company for all your outdoor needs. Raised in the valley and making it shine, one lawn at a time.

Columbia Valley Business Magazine 2010

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Selkirk TV and Appliance Ltd. 1229 7th Avenue, Invermere 250-342-6415

David and Jayne Matheson run Selkirk TV and Appliance with their sons, Andrew and Alex.

Family comes first at electronics store

T

here aren’t many places where you can one-stopshop for a cell phone, a washing machine, a book, and a model airplane. At Selkirk TV and Appliance in Invermere you can find just that, and a lot more.

Three generations of the Matheson family have owned and operated Selkirk TV and Appliance for almost 40 years.

Don, 71, first purchased the business in March 1971 with his wife Joyce.

Their son David, now 43, began working in the store full time when he was 12 years old, and David’s sons Andrew and Alex now work in the store alongside David and their mother, Jayne.

Selkirk TV and Appliance has a variety of electronic equipment, gadgets, and accessories.

Customers can browse a selection of flat screen TVs, audio equipment, and

computer accessories. They also carry large household appliances including washing machines and fridges.

“Sometimes people forget we have appliances here,” said David, adding that the store is able to offer home delivery of large appliances.

With the recent addition of a home furnishings section this spring, customers can now find couches, dining room and coffee tables, and wall hangings at the rear of the store.

Jayne takes care of the furnishings section, as well as looking after bookkeeping for the business.

One special corner of the store is devoted to a hobby close to the family’s heart: model airplanes.

Large red and yellow planes hang from the ceiling, dangling above shelves stocked with model paint, stickers, and glue.

“I’ve always built planes since I was a little kid,” David said. “Now it's also a hobby of Andrew's.”

Another store specialty: cell phones.

Selkirk TV and Appliance is the only cell phone dealer in Invermere and the surrounding area.

“Cell phones are certainly one of the most popular areas of our business,” David commented.

If customers don’t see a cell phone in the store that interests them, they can order one from the Source catalogue – Selkirk TV and Appliance is a Source franchise dealer.

No matter what a customer’s request, David said he will do his best to make sure everyone feels welcome in the store – something he’s strived for over the years of owning a business.

“One of the best parts of having this store is getting to know people over the years,” he said.

“You serve them for so many years, and you really build up a friendship that way.”

David plans to continue welcoming customers into his store until he retires.

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Columbia Valley Business Magazine 2010

Manulife Securities Incorporated Manulife Securities Insurance Inc. 712 10th Street, Invermere 250-342-2112 or toll-free 888-342-2112

Experienced money managers will guide your investments

B

rendan Donahue and Sara Worley know how to invest your money, and they have the qualifications to prove it.

Brendan and Sara own the Manulife Securities Incorporated office in Invermere, where they work as investment advisors and life insurance agents.

“The financial backing and resources of a large corporation have been a great comfort and benefit for our clients,” said Brendan, “yet we are still able to maintain our independence when making investment recommendations. We don’t have to sell anything Manulife related.”

The firm specializes in a variety of services, including financial planning, life insurance and estate planning.

“We help people decide what to do with their money and how to invest their savings,” said Brendan. “That’s a large part of the business we do.”

Manulife Securities Incorporated is the only locally licensed securities firm in the area, which is a distinction Brendan and Sara are proud of.

“While other local firms can only invest your savings into mutual funds, we can deal in mutual funds as well as stocks, bonds, and other products,” explained Brendan. “We have a much bigger toolbox when it comes to what investments we can offer, and this has proven to be a huge benefit to our clients.”

In order to receive qualification as licensed investment advisors, Brendan and Sara committed themselves to a higher level of educational training through the Canadian Securities Institute.

“Being securities licensed is a different level of professionalism,” said Sara. “It requires a big commitment to ongoing education.”

Brendan and Sara combine a high level of professionalism with the casual side of local living. “We have an open door policy,” explained Sara. “Our clients love it. We really try to accommodate people who just walk in.”

For Brendan, owning a business in the valley was a natural step after growing

Top left: Sara Worley is now a partner of Manulife Securities Incorporated. Above: Brendan Donahue deals in the full range of financial products. up in Invermere from the age of four.

After receiving a Bachelor of Commerce degree from the University of Alberta, he began his career in Calgary in 2001, with HSBC Securities before moving his practice to the valley in 2004.

“It was a little scary, but I found that it was a big factor to be from here. People know me, and they know my family, and there is a real implied trust that comes with that.”

Sara was born and raised in the West Kootenays and moved to Invermere in 2002, joining the office in 2007. Sara recently became a partner in 2010.

Brendan and Sara currently manage approximately $100 million of client assets, including 300 local households in the Columbia Valley. Brendan was also selected from over 1,200 financial advisors across Canada for the 2009 Business Achievement Award from Manulife Securities Incorporated.

Columbia Valley Business Magazine 2010

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Barb J. Smith, CGA

906 8th Avenue, Invermere 250-342-8304 - bjsacct@telus.net

The team at Barb J. Smith, from left to right: Tanis Buckton, Valerie Sinclair, Barb J. Smith, Doran Williams, Arlene Baltrus and Darcel Luyendyk. Missing from the photo is Terry Taft.

Professional tax services for adored clients

T

heir clients are everything to the staff at Barb J. Smith, CGA. The team of seven provide personal and corporate tax services for clients throughout the Columbia Valley.

"We adore our clients," owner Barb Smith said, "so we like to make sure they get the best service possible.

"Our clients are our number one priority. We will assist them with everything they need help with."

Barb is a certified general accountant with 21 years experience.

She started her own firm in 2004 and welcomed her staff gradually over the following years.

Now, Barb can't praise her team highly enough.

"I'm so lucky," she said. "I have a fantastic team here. Everyone supports each other in all of our work."

The firm’s clientele is comprised of approximately one-third individuals and two-thirds corporations.

According to Barb, the firm provides a full range of accounting services including bookkeeping, auditing, and tax planning. They also assist their clients in gathering and processing the information necessary to complete their personal and corporate taxes.

Whatever accounting needs their clients experience, Barb J. Smith and her staff can help.

They can also offer advice for small businesses on the tax implications of proprietorship versus incorporation as well as wages versus dividends.

"We advise on methods to reduce overall taxes owing," Barb said, "and help companies plan to earn more profit."

Many of the firm's clients rely on Barb and her team to explain the new harmonized sales tax and its impact on businesses.

"We are helping clients set up systems to handle it," Barb said.

When it comes to individual tax returns, Barb and her staff try to make the process clearer for their clients. The clients are often surprised when they receive an unexpected refund from Revenue Canada.

"Most of our clients say how nice we are to deal with because we explain it very well and they understand it more when they leave," Barb said.

Community involvement is important to the firm as well.

Barb began her tenure as the president of the Rotary Club of Invermere this July.

She also acts as treasurer for the Windermere Valley Minor Hockey Society and the Parent Advisory Council of David Thompson Secondary School.

"I think it is important to give back to the community – that's my personal philosophy," Barb said.

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Columbia Valley Business Magazine 2010

Mortgage Alliance Meridian Mortgage Solutions

250-342-3453 - www.meridianmortgagesolutions.com

Bill and Andrea Rainbow with staff member Meghan O'Neill pride themselves on excellent customer service.

Expert mortgage financing and the best rates

B

uying a property can be an overwhelming experience, with all sorts of contracts and agreements to keep track of. But Meridian Mortgage Solutions can make the process simpler by securing the best rate with no fuss.

The mortgage brokerage has held its main street, Invermere, location for seven years, serving the Columbia Valley and beyond.

Broker Bill Rainbow started his career in real estate but realised how worthwhile mortgage brokerage is for the home buyer.

"Brokers do not cost their clients money. They offer free advice and the best rate possible!" said Andrea Rainbow, Bill's wife and business partner.

In 2001, Bill became a registered mort-

gage broker and, with Andrea, opened Meridian Mortgage Solutions in 2003.

The company weathered the storm that the real estate market experienced in 2008 – and came out the better for it.

"Lenders have become stricter with their approval guidelines since then, but with a number of years of experience in the industry, it is easier to finalize financing," Andrea said.

Four people work together in the Meridian office to secure the best mortgage for every customer.

"Bill typically handles the initiation of a mortgage, and Meghan O'Neill, Christine DuBois and myself finalize the details," Andrea explained.

"We also have two other mortgage brokers that work at satellite offices in British Columbia."

The collaborative effort of the staff is a successful recipe for their clients.

"We know where the best rates can

be found because we have the benefit of dealing with multiple lenders at one time, and have the negotiating power of Canada's most influential mortgage brokerage company," Andrea said.

They can find a loan for any type of customer that walks through the door.

"We service clients purchasing their very first home, through to those who are purchasing their 60th rental property," Andrea said.

"We arrange a number of construction mortgages each year, refinancing or equity mortgages, renewals, lines of credit and debit consolidation mortgage loans."

And Meridian Mortgage Solutions loves finding the right mortgage for the right person.

"Every mortgage is different, which keeps us on our toes, and keeps the everyday tasks from becoming ordinary," Andrea said.

Columbia Valley Business Magazine 2010

• 15

Rona North Star Hardware and Building Supplies 410 Borden Street, Invermere 1-877-342-6226 - www.nstarhw.ca

Leo Bukovnik Jr. in a section of the recently expanded garden centre at North Star Hardware and Building Supplies in Invermere.

From planer mill to hardware store

N

orth Star Hardware and Building Supplies Ltd. has been serving the Columbia Valley since 1985. Once run by Leo Bukovnik Sr., the business is currently owned and operated by lifetime local residents Leo Bukovnik Jr. and his brother Tony Bukovnik.

From its early beginnings as a planer mill in the late 1950s, the business has grown to a two-level, 6,000 square foot hardware and building supply store.

North Star Hardware and Building Supplies is allied with Rona and offers everything from tools, lumber, and windows, to eco-friendly fertilizer.

The building is “truly a one-stop shop,” said retail hardware manager Chris Corey.

“We rough-cut our own timber right from the log at our on-site sawmill. We

can do everything from the design of your house, right to the cutting of the actual timber. We have a lot to offer in a relatively small space.”

One of the things that sets North Star Hardware and Building Supplies a ladder above the rest is their level of service, Chris said.

“Our friendly personalities make us approachable and easy to talk to. We have professionals for each specialty area like plumbing, flooring, and electrical. They have the right answer for the right job.”

For the staff, running a business in the Columbia Valley provides the chance to really get to know the customer base and to see each project from start to finish, Chris said.

“We have a very good relationship with all of our contractors, from very large to small.”

The business is always working to improve their services, and currently has several new or improved additions to

offer.

North Star recently developed its garden centre and now has a more complete selection of patio tables, chairs, and outdoor décor.

“People really take pride in their outdoor areas here,” observed Chris. “We felt there was a need, so we expanded our garden centre.

The company has also been working to expand their paint department. In addition to their computerized colour matching capabilities, the paint section has grown to include an eco-friendly selection of stains.

“Rona as a corporation has been working towards a more eco-friendly direction. They have tried to carry products that are biodegradable and eco-friendly, and we support that,” explained Chris.

North Star Hardware and Building Supplies is open Monday to Friday from 7:30 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m.

16 •

Columbia Valley Business Magazine 2010

Nelie's Salon

#3, 7527 Main Street West, Radium 250-347-6706

fashion styles in a fun and fresh salon

Y

oung, fresh and contemporary, Nelie’s Salon opened for business in Radium Hot Springs in April 2010.

Tucked around the corner of Main Street’s Kootenay Block, the two-chair salon exudes a cozy but contemporary feel with its steel-blue walls and dark leather chairs.

Salon owner Jeanelle Reynolds was born and raised in Invermere and has been styling hair since graduating from

Above: Jeanelle Reynolds (left) and Meka Jensen work side by side at the newly opened Nelie's Salon in Radium. The salon is named with Jeanelle's childhood nickname.

Above: Jeanelle Reynolds (left) and Meka Jensen work side by side at Nelie's Salon.

Invermere’s College of the Rockies hairdressing program in 2008. Before attending hairdressing school, she also earned a business diploma from Mount Royal University in Calgary, making her well-versed in the daily rhythms of owning a business.

Meka Jensen, who works alongside Jeanelle in the salon, brings five years of hairdressing experience to the business. Meka attended Holly’s Hairdressing School on Vancouver’s North Shore in 2005 before moving to Invermere to

begin styling.

Nelie’s offers cuts for everyone in the family, as well as colouring, hi-lites, and permanent waves. The salon also carries a selection of AG Hair Cosmetics and Moroccanoil for purchase.

Jeanelle and Meka are happy to add their styling expertise to special events such as fashion shows, weddings and graduation events. Both women enjoy the ever-changing nature of their jobs and welcome the challenge of any hair request.

Columbia Valley Business Magazine 2010

• 17

AG Valley Foods 7th Avenue, Invermere 250-342-3330

Sydney-Anne Porter, owner of AG Valley Foods, supports local initiatives, even shaving her head to aid cancer research earlier this year.

A grocery store committed to the community

T

ake a stroll down the aisles of Invermere’s AG Valley Foods, and you'll notice a consistent theme: local, local, local.

Owner Sydney-Anne Porter, her two sons Eric and Greg Lapointe, and around 40 employees work seven days a week to bring customers as many local products as possible and to incorporate the work of valley residents within the store.

During AG Valley Foods’ recent interior renovation, Sydney-Anne hired valley woodworker Will Green to construct the store’s produce and bread tables.

“We always do our best to use local people,” she said.

“Our valley is full of such talented people. We also try to work with other businesses to complement each other.”

Sydney-Anne is collaborating with a graphic artist on a design to complement the giant panoramic photograph of Lake Windermere currently hanging above the deli counter.

Since buying the business 12 years ago, Sydney-Anne has tried to consistently add improvements to the store.

“One of the things we’ve done since we got here is renovate,” she said.

“It’s so fun to watch customers come in and see the new updates, and see how excited they are.”

The products on the shelves have changed, too.

"We started incorporating the natural and organic foods several years ago," Sydney-Anne said.

"It just keeps growing thanks to customer input and our research."

Without the customers, she said, the renovations wouldn’t be possible.

“We’re always really grateful for the relationship we have with our customers.

There’s something here you can only find in a small town.”

Sydney-Anne acknowledged that it’s not just local shoppers who contribute to the success of the store.

“I like to think of it this way: the local business is the meat and potatoes, and the additional summer business is the

gravy that allows us to complete new updates.”

A recent popular addition to the store’s aisles is a growing selection of organic and gluten-free foods.

“After hearing customers’ requests, we’ve tried to stock a variety of these foods,” said Sydney-Anne.

“The feedback has been really positive. I’ve had quite a few people approach me and tell me how pleased they are with the selection.”

Sydney-Anne is diligent about listening to customers’ comments and ideas and trying to make changes accordingly.

“We’ve always done our best to provide a good service and competitive pricing,” explained Sydney-Anne.

AG Valley Foods’ philosophy seems to be working.

They were awarded the Columbia Valley Chamber of Commerce’s Business of the Year in 2002 and 2003.

They've won Retailer of the Year seven times: in 2000, 2001, 2005, 2006, 2007, 2008 and 2009.

18 •

Columbia Valley Business Magazine 2010

Bighorn Meadows Resort

7563 Columbia Avenue, Radium Hot Springs 888-766-9637 - www.bighornmeadows.ca

True quality true luxury true affordability

E

arly in its development, Bighorn Meadows Resort promised to offer a fabulous resort lifestyle in a peaceful, picturesque setting. It has more than kept its promise.

The five-star vacation getaway in the village of Radium Hot Springs is ninetyfive percent sold now.

“We are nearing completion and our owners couldn’t be happier with the vacation homes they purchased here,” says Valerie Bracken, sales and marketing coordinator with True Key Resorts.

“Many of them are well travelled, and we hear time and again that Bighorn Meadows is a world class resort in every respect.”

It’s also an affordable resort. A threeweek ownership starts at just $29,800 for a stunning, fully furnished and stocked suite with all the amenities you could want in a first, second or third home.

And Bighorn Meadows offers fractional ownership rather than time shares, so all of the suites are deeded and titled.

Owners can enjoy their share for a

lifetime, they can sell it, or they can pass it on to their children.

Whole ownership is the ultimate luxury, but for busy people who plan to use their vacation home only on an occasional basis, fractional ownership is the affordable—and practical--alternative, said Valerie.

“It’s just a great concept overall. The owners share not just the cost of the home but all the costs of owning it. Basically, you own your share of the real estate but are paying only for the time you actually use it.”

Because resort living is all about rest, relaxation and recreation, the owners perform no maintenance tasks beyond loading their dishwasher, added Valerie.

“At Bighorn Meadows, we do all the major work. You get to enjoy every minute of your vacation.”

The suites still available for purchase include one-, two- and three-bedroom units. They vary in size and layout, with a mix of nine-foot ceilings and dramatic vaults.

All are nicely appointed with fir trim,

Top left: Exquisite finishing and generous use of space make for livable units. Above: Constructed beside the Radium Resort Springs Course, Bighorn Meadows is ideally located for Rocky Mountain recreation. quality flooring and fixtures, maple cabinets, granite countertops and black appliances.

The space above the ledgestone fireplace is big enough to accommodate a 42-inch television. There are plenty of windows to capture the views, of course.

The amenities at Bighorn Meadows are nothing less than what you expect at a world class resort, including a children’s playground, an outdoor pool with a hot tub, and a barbecue area.

There is a professionally managed rental program to help owners offset the cost of ownership. And the resort’s membership in Interval International provides access to 2,000 other luxurious resorts around the world.

Did we mention the views? Bighorn

Columbia Valley Business Magazine 2010

Meadows is situated on the ninth fairway of the acclaimed Springs Golf Course.

The surrounding vista includes the Purcell Mountains to the west and the Rockies to the east. There are evergreen forests and lakes galore.

It’s not unusual to see deer strolling past your windows, and bald eagles soaring overhead.

“We have some of the world’s most beautiful scenery here,” said Valerie.

“We also have the famed Radium Hot Springs, great shops and restaurants, and plenty of outdoor recreation programs. There are 16 golf courses within forty-five minutes of Radium. Lake Windermere is just 10 minutes away. You can play all day—or you can relax with a good book.”

To help prospective buyers make that all important decision, Bighorn Meadows is offering a 50 percent discount on rental rates for a private real estate investment tour of the resort.

• 19

Below: relax by the pool or play a round of golf: it's your choice.

20 •

Columbia Valley Business Magazine 2010

Skookum Family Restaurant 1470 Highway 93/95, Windermere 250-341-3333

Delicious fried chicken and homemade meals

C

olonel Sanders isn't the only one with a secret recipe for fried chicken. Anne Palmer has a special family recipe for crunchy chicken and now you can pick up Lil' Anne's Chicken at Skookum Family Restaurant in Windermere.

Just off Highway 93/95, the restaurant is easy to spot beside the Skookum Inn and Centex gas station.

Stop in any day of the week and you'll find fresh chicken, crispy on the outside, juicy on the inside and free of grease.

"It's an old family recipe but I have changed it a little bit," said Anne Palmer, who owns the business and cooks the famed chicken.

On the take-out menu you'll find chicken dinners with gravy, coleslaw and fries, combinations with chicken and fries, and chicken boxes in three sizes. There are also wing baskets on of-

fer in honey garlic, hot, salt and pepper, and lemon flavours.

Although the Skookum Family Restaurant has been in business since the 1950s, Anne Palmer opened her restaurant here in April. With help from manager Marilyn McAteer and cook Sherri Smith, Anne revitalised the restaurant's offering.

"Our menu is all home cooked, right from the hamburger patties to the gravies," Anne said. "Sherri and Marilyn were a big part of it. They're a big asset."

Anne has local know-how when it comes to produce, having grown up spending weekends on her family ranch in Brisco.

"I was a city slicker during the week and a farmer/rock picker on weekends," Anne laughed.

Five years ago she moved to Radium full time with her family – three daughters and a son. Since then, she's been a part of several valley restaurants, including Steve-O's Pizza in Fairmont. Owning her own business is a new adventure for

Skookum Family Restaurant doesn't just cook homemade meals – it's a family business, too, with owner Anne Palmer's son Joss helping out in the store during holidays.

Anne, although she has almost 20 years experience in the service industry. "It's exciting but a little stressful!" she said.

But her eight staff make life easy.

"They are terrific," she said, "very loyal."

As are her customers, Anne added, pointing out that about 95 percent of diners are repeat visitors.

After the busy summer season, Anne will introduce Saturday night entertainment. She is hoping to entice valley pioneers and oldtimers to visit with diners, telling stories of Columbia Valley history.

She's also hoping to run a locals' poetry night.

Tasty, wholesome food and friendly, welcoming service will draw the crowds to Skookum Family Restaurant.

It's open Tuesday to Friday 7 a.m. to 9 p.m., Saturday 8 a.m. to 9 p.m., Sunday and Monday 8 a.m. to 3 p.m.

Columbia Valley Business Magazine 2010

• 21

SKOOKUM INN

1470 Highway 93/95, Windermere 250-342-6293

The Skookum Inn in Windermere is a multi-service station with gas pumps, a convenience store, a post office, a Greyhound depot and a restaurant.

Gas and convenience with a warm welcome

W

hen you stop to fill up at The Skookum Inn in Windermere, you won't just find the cheapest fuel in the valley.

You'll also find friendly, helpful staff and reasonable prices on convenience items.

The staff of The Skookum Inn pride themselves on their reputation in the community.

"We want to be known for our friendly, outgoing staff who are all long-term valley residents," said John, one of the owners.

"We take a lot of pride in our staff.

They're the key to our success."

The business is almost 60 years old.

Back then, The Skookum Inn was a coffee shop with gas pumps outside.

"Quite a number of ladies in Windermere remember working here as waitresses," John said.

Over the years, the business expand-

ed, opening a dining room then adding a convenience store.

The Tames family purchased The Skookum Inn in 2003 and two years ago, it became a Centex service station, with a major overhaul of the gas pumps and a new canopy.

"It's a company that treats you like family," John said. "That's why we went with them – pure and simple. They treat people with a higher level of respect."

Family is important for the Tames and so the staff tries to treat customers like family as well.

"We support the community as much as we can because the community supports us," John said.

The gas station offers regular automotive fuels, and premium dyed fuels for boats and off-road vehicles. Prices are the lowest in the valley "99.9 percent of the time," John said.

In the convenience store, you will find a range of products: snacks, refreshments and magazines, as well as car products and pantry staples.

Pricing is as good as it gets, John pointed out.

"My wife is adamant that we don't insult people with exorbitant pricing," he said.

Downstairs, the business operates Windermere's post office and the only Greyhound depot between Radium and Cranbrook.

It's a winning combination for the husband-and-wife team.

"Our approach has received positive response in the community," John said.

"In the six and a half years that we have owned the business, we have seen the business increase substantially every year.

"We are trying to look after our customers with friendly staff, good pricing, and good quality products."

The Skookum Inn is on Highway 93/95 in Windermere.

It's open from 7 a.m., seven days a week, with closing times ranging from 9 p.m. to 11 p.m., depending on the season.

22 •

Columbia Valley Business Magazine 2010

Sonshine Children's Centre 320 10th Avenue, Invermere 250-341-6224 - sonshine@cyberlink.bc.ca

Child care centre offers nurture and safety

P

arents who enrol their children at Sonshine Children's Centre can rest easy knowing their kids will receive not only highly qualified care, but also have the opportunity to develop dignity and self-worth.

Sonshine Children's Centre opened its doors in October 2007 in response to a need for additional childcare spaces in the community.

But this centre is different: it is a ministry of Lake Windermere Alliance Church, and its philosophy is to provide a learning based environment with Biblebased values.

Sonshine believes that each and every child is uniquely created by God, blessed with gifts and talents, to be loved and nurtured.

Currently, 58 children between the ages of eight months and 12 years are enrolled at the centre.

Ten qualified licensed educators consider it an honour to be entrusted with

the privilege of providing teaching and care to the children enrolled at the centre.

Educators pursue creative, innovative and insightful ways to teach and encourage the children to develop.

Each day, children take part in age appropriate activities and playtime that helps them develop intellectually, socially, physically, emotionally and spiritually.

Field trips to visit the residents of Columbia Garden Village, and various stores and attractions in town, allow the children to see and be a part of the community.

Children aged nine months to three years are enrolled in the infant toddler program, where there is one educator for every four children.

Ages three to five can participate in group care with one educator for every eight children.

Children who attend school can spend afternoons at Sonshine in the Out of School program.

Sonshine also provides a kinder-care program for children enrolled in kinder-

Sonshine Children's Centre supports playtime as an opportunity to develop important life skills such as kindness. garten. For the convenience of the parents, supervised transportation is provided by the community bus system.

In preschool the four-year-old children are taught skills necessary for them to enter kindergarten next year.

The three-year-old children in preschool will focus on communication and social interaction.

What's more, Sonshine will happily cater to vacationers. If parents need to run some errands or simply need child care while they play a round of golf, the centre accepts drop-ins.

Open and honest communication between parents, children and the staff is imperative at the Sonshine Children's Centre.

The facility is well equipped, safe, clean, bright and cheerful.

Sonshine is open 8 a.m. to 5 p.m., Monday through Friday.

You’re invited to stop in and meet the staff, and tour the facility.

Columbia Valley Business Magazine 2010

• 23

Crazy Soles Running/Yoga Store Located next to Bavin Glass 250-342-2074 - crazysoles@telus.net

Shoes and gear for passionate athletes

R

unning is a passion for Beva and Jordie Kirk, owners of Crazy Soles Running/Yoga Store in Invermere. The couple have been competitive runners and they love to encourage other athletes with the right gear.

Located at the intersection of Athalmer Road and Lakeview Drive, Crazy Soles provides professional shoe fitting for all types of feet.

"Whether you run, walk or stand on your feet all day at work, we are here to help fit you into the right shoe for you," said owner Beva Kirk.

When the store opened in March 2008, it stocked three brands of shoes.

Now it has expanded to five brands, with a sixth soon to be introduced.

What's more, fitness enthusiasts will find just about any tool, accessory and gadget they need for their sport.

"We carry a wide selection of clothing for yoga, running and active lifestyles," Beva said.

"We carry a selection of stretching equipment, yoga mats, blocks, straps

and videos, as well as Garmin GPS watches – and pretty much everything a runner needs, whether for 5Ks or ultras!" she added.

The husband and wife owners moved to the Columbia Valley in 2007 from Vancouver with their two sons, now aged six and nine.

Both have a background in competitive running.

"We love to run and we love to run for fun!" Beva said. "We both enjoy trail running most and mountain biking is also a big part of our life."

Living here, they quickly noticed a gap in the local business scene.

"It was very difficult to get running needs met here in Invermere," Beva said.

"Shoes were the biggest problem but also little things like elastic laces – you just couldn't find them here in town."

After taking an online course in business, conducting a local survey and talking to owners of running stores in other communities, Beva and Jordie decided to take the leap.

"It's been an excellent decision and I really love every aspect of it," Beva said.

Top left: Owner Beva Kirk (with pooch Epps) organises and runs in the annual Crazy Soles Nipika Trail Run. Above: Jordie Kirk (at rear) competed in the TransRockies mountain running endurance race last year.

Now the store is a must-visit for fulltime residents and vacationers from Calgary and Edmonton.

Those regular customers will be excited to hear that Crazy Soles is expanding in September 2010 and moving to a downtown Invermere location.

"We will have a treadmill for customers to try shoes out on and, more importantly, we'll be able to provide a better gait analysis for determining the amount of support needed for customers," Beva explained.

Much more than simply a store, Crazy Soles also runs weekly trail runs for groups all year long.

Twice a year, Crazy Soles organizes training camps for all age groups.

And in spring, it runs the popular Crazy Soles Nipika Trail Run in the Rocky Mountains.

24 •

Columbia Valley Business Magazine 2010

Valley Solutions

250-341-1903 valleysolutions@shaw.ca - www.valleysolutions.ca

Local couple watches over vacation homes

W

hen Bob and Judy Beck moved to Fairmont from Calgary full time in 2004, they noticed a strange phenomenon.

By the time October rolled around, their's was the only house on the street still occupied. The Becks saw a need.

In 2006, they started a business, Valley Solutions, to take care of those empty homes.

"Valley Solutions focuses on the needs of the vacation home owner," Judy said.

Together, Bob and Judy check homes as often as insurance requires, and more often when temperatures drop below minus 20.

They can be there to meet contractors should the home owner need to replace a leaky tap, or have a room repainted.

"We are the home owner's presence in the valley," Judy explained. "Wherever they are, they can call me and I will head straight over."

After four years in business, Valley Solutions now cares for 25 homes between Spur Valley in the north, and Columere Park in the south.

"It has grown each year by about 25 percent," Judy said.

About a third of those customers, Judy explained, rent out their home on a weekly basis through a vacation stay website.

Judy and Bob will check on the home after the tenants have left at the end of the week.

" W e check there is no damage, wait for cleaners to arrive, and organise repairs if they are n e e d e d ," Judy said.

"I'm here to look after the home and make sure the renters stick to their agreement."

Last winter, a couple of Judy's clients realized how worthwhile the service was.

"Last winter, a couple of my clients had the heating fail in their home," Judy recalled.

"While we waited for the repairs to be done, we put in electric heaters so there was no damage."

Judy and Bob consider their business "semi-retirement". Before they moved to the valley from Calgary, Bob was a firefighter and Judy had a career in large hotel management. They have one adult daughter, who lives in Calgary and just became engaged.

Judy and Bob Beck care for 25 vacation homes throughout the Columbia Valley.

Valley Solutions is a labour of love for the Becks.

"We're retired but this keeps us busy," Judy said. "We meet lots of great people and get to visit lots of places we wouldn't usually.

"Fairmont is a nice community and the Columbia Valley is a nice area to live in. We'll never move back to Calgary now."

Bob and Judy are active members of the community, and that means they have the network to solve any housing dilemma.

"I have so many contacts in the valley that if I can't fix something, I know who to call," Judy said. "With this service, anything I can do for you, I will."

Columbia Valley Business Magazine 2010

• 25

Fitz Flooring

#4, 9992 Arrow Road, Invermere 250-342-6649 - www.fitzflooring.com

Customers are spoilt for choice in the Fitz Flooring showroom in Invermere.

Ethical business offers quality products

T

ile, hardwood, carpet, laminate, cork . . . all kinds of flooring are available at Fitz Flooring in Invermere.

The friendly staff has decades of experience and up-to-theminute knowledge on trends and treasures.

After 18 years in business, and with five showrooms in Invermere, Canmore and Calgary, Fitz Flooring has the knowhow to add the finishing touches to your home.

"We can help from start to finish," said Andrew Kazakoff, manager of the Invermere store.

Whether you are building a new home, renovating your existing home, or acting on behalf of a client, the team at Fitz Flooring can provide all the answers.

Visit the showroom and let the sales team, with a combined 60 years experience, explain the different options.

Once you have chosen the right product and narrowed it down to shade or colour, experienced estimators will visit your home and provide a measurement of your floors.

Then, Fitz Flooring will order it for you.

Finally, qualified crews will install products professionally, on time and guaranteed.

"Our customers have the assurance of the best quality products and the most experienced staff," Andrew said.

Customers can also benefit from the company's multiple showrooms. For example, Andrew explained, many customers have a full-time home in Calgary and a second home in the Columbia Valley.

Those people can choose their flooring in Calgary and have the rest taken care of in Invermere.

"They can visit a store close to home and get all the same service,"Andrew said. "There is less rush than when you only have the weekend to choose."

Fitz Flooring is also a Stainmaster flooring centre, with 90 percent of the carpet in the showroom being produced by the brand.

That means it comes with a warranty, Andrew explained, adding that the premium Stainmaster product has a 25year warranty.

But Fitz Flooring is confident in all of its products.

"We guarantee what we sell," Andrew said.

And you can take them at their word.

This year, Fitz Flooring won the Business Ethics Award from the Better Business Bureau.

Fitz Flooring is community minded, too, regularly contributing to Columbia Valley fund-raising initiatives, such as the campaign for Invermere hospital.

26 •

Columbia Valley Business Magazine 2010

Diamond Heating and Spas

385 Laurier Street, Invermere 250-342-7100 - info@diamondheatingandspas.com

Warm your home with furnaces, fireplaces and hot tubs

D

iamond Heating and Spas has been turning up the temperature in the Columbia Valley for longer than 18 years.

Owned and operated by Rick Burke, Paul Digney, and Stacey Boucher, the company caters to both commercial and residential properties, specializing in a wide variety of services including fireplaces, hot tubs, gas fitting, heating and ventilation, air conditioning, heat pumps and custom sheet metal projects.

They also offer a selection of pool and hot tub chemicals, as well as a weekly or biweekly hot tub maintenance program.

Hot tubs are one of the most popular services Diamond

Heating and Spas provides, with an estimated 700 hot tubs installed in the local area.

Collectively, Paul, Rick, Stacey and staff have a host of local knowledge and experience.

The business currently has 14 employees, including trained and skilled sheet metal and HVAC journeymen, a certified gas fitter and WETT certified fireplace installers.

Although Diamond Heating and Spas has noticed a decrease in the local building industry in recent years, they say that’s beginning to turn around.

“We are noticing new building again, both with contractors and individual customers.”

The company recently completed one of their most memorable jobs to date when they installed the ventilation and ducting system for Kicking Horse Coffee’s newest building.

“It was a challenging job because the ducting was the biggest we’ve ever used,” said Stacey.

“Our guys did great work and we’re really proud of how it turned out. It really was an incredible job.”

Top left: There are hot tubs at a range of prices to see in the showroom. Stop in to choose the right one for your home.

Above: Find a variety of fireplaces for your cabin at Diamond Heating and Spas.

Customers can visit Diamond Heating and Spa’s showroom at their Athalmer location to browse products first-hand and have a chance to talk to the staff, which is something Stacey believes sets their business apart.

“People can actually come down and see for themselves what we offer. They can have a look and ask questions.”

Talking to customers is one of Stacey’s favourite aspects of owning the business.

“I enjoy getting to meet different people and doing my best to look after them,” she said.

“Ultimately, we hope that customers are satisfied with the service they receive and the product that we’ve sold them, but mainly that it’s been a good experience working with us. We want our customers to feel like they’ve got what they paid for, and that they’ll continue to get service after the sale.”

Columbia Valley Business Magazine 2010

• 27

High Country Properties 1006-7th Avenue, Invermere 1-800-665-1801 www.highcountryproperties.com

The staff at High Country Properties will take care of your vacation home.

Peace of mind for second home-owners

W

ith economic times the way they are, now is the time to consider covering some of the costs associated with owning a second home without compromising your family’s vacation time.

Continue to enjoy your home when you want and how you want, while generating enough revenue to cover your costs.

High Country Properties (HCP) has been providing carefree ownership and generating revenue for vacation home owners for over 23 years now.

We are well-known in the vacation rental industry and have earned owners’ trust and respect. We are experts at vacation rentals! The costs involved with owning a second home can be quite sig-

nificant, both financially and emotionally, which is why second home owners throughout the valley and at Panorama have chosen to work with HCP. HCP will guide you comfortably through the process of opening your home to vacation rental opportunities.

All you need to do is entrust us with your property and we will do the rest.

There are no charges or fees until your property is rented.

Revenue generation is only one of the many positive features that HCP has to offer vacation home owners.

You can rest assured knowing that our professional management team is overseeing your property throughout the winter and summer months.

Not only will we frequently check the condition of your property, we will act on your behalf with respect to the property needs when necessary.

Despite the distressed economy, HCP

has seen a higher demand for short term rentals throughout the Columbia Valley, and especially at Panorama.

We presently manage over 100 homes and condominiums, which are typically full throughout the holiday season.

We have a dedicated and powerful marketing team who promote each individual home through a multi-channel marketing program that includes internet, print, radio and trade shows.

Short term vacation rentals are a winwin situation.

I encourage you to visit our website at www.highcountryproperties.com to view the homes/condos we manage, check out our nightly rates, and get an idea of HCP’s professional standards that we absolutely stand behind.

We look forward to helping you make better use of your vacation home.

Call 1-800-665-1801 if you would like more information.

28 •

Columbia Valley Business Magazine 2010

Beach Bound

1046B 7th Avenue, Invermere (behind The Book Bar) 250-342-8711

Ron Looye, owner of Beach Bound in Invermere, makes sure his stock is tailored to the season.

Shopping for people who are beach bound!

T

ucked behind The Book Bar, just off Invermere's main street, Beach Bound is the kind of store every beach town needs.

Whether you just realized you left your bathing suit at home, or you feel like browsing for a piece of jewellery, Beach Bound can provide it.

Owner Ron Looye opened the store in November 2008 – and he hasn't looked back since.

"It has been excellent," Ron said. "Business is booming!"

Last year, Ron sold 700 women's bathing suits, 300 men's bathing suits, 1,000 pairs of flip-flops and 1,000 inflatables.

That's a lot of happy customers, Ron explained, adding that he is the only store in the valley that will blow up the inflatable, too.

"So you can go straight from the store to the lake," Ron said.

Wander into the busy store and you'll find a wall of eclectic jewellery – wooden amulets, shell earrings and shark tooth pendants.

There are rows and rows of bathing suits for women – both one- and twopieces.

Men can choose from a variety of swimming trunks with patterns galore.

There are inflatable tubes, rafts and toys, plus games for kids and adults alike.

Ron is particularly proud of his range of Hawaiian shirts, which he has expanded this summer.

In winter, the inventory at Beach Bound changes a little.

Ron adds pashmina scarves, pyjamas and slippers – more items that vacationers might find they have forgotten.

Beach Bound is the second store Ron has operated in the Columbia Valley.

From 2000 to 2009, he ran Rocky Mountain Mercantile in Radium. He closed the store last year to allow more time to operate his business in Inver-

mere.

Born in Toronto, Ron moved to Whistler to work at the ski resort.

He was transferred to Panorama Mountain Village, where he worked as retail manager until opening his own store in Radium.

Ron has big plans for the Beach Bound name.

He hopes to open second, third and even fourth stores elsewhere in British Columbia. He's focusing his sights on Sicamous and Osoyoos.

In the meantime, Beach Bound is going from strength to strength.

Four part-time staff members help Ron out in the store during summer.

He has just added to the inventory at Beach Bound.

Now you can pick up rash guards for kids and adults, and the range of sunglasses is growing.

The store's colourful display can't be missed from 7th Avenue.

Beach Bound is open at 10 a.m. every day.

Columbia Valley Business Magazine 2010

• 29

Universal Doors and Exteriors

1361 Industrial Road #4, Invermere 250-342-6700 - 250-341-5352 (cell) - www.unidoor.com universaldoorsandexteriors@shawbiz.ca

quality doors and exterior finishing for home or business

U

niversal Doors and Exteriors set up shop in Invermere in 2005—and is here to stay, says company owner Arnold Scheffer.

“When we started this business, no one else here was doing what we do, and that’s still the case.”

Arnold and his wife (and co-owner) Donna came to Invermere from Trail, B.C. Arnold had been a partner in a similar company there for just over 10 years.

He arrived in the Windermere Valley with a wealth of knowledge and experience, which partly accounts for Universal Doors and Exteriors’ staying power.

The rest can be attributed to quality products, excellent customer service, and the caring that goes with loving your work.

“What I enjoy most about this business is that the customers are great and it’s always different,” he said.

“Whether we’re repairing a door or

building one from scratch, it’s always challenging.”

Arnold and his skilled employees, one of them being his daughter, Jaime-Lee, install, service and repair garage doors and rolling steel doors for residential, commercial and industrial use.

The company also supplies and installs passage doors for commercial and industrial use, storefront doors and windows, and truck doors. The company gets metal insulated doors of excellent quality from a manufacturer, but it custom builds wood doors and wood inserts for metal doors in its shop in the Invermere Industrial Park.

“We use mostly cedar and fir,” Arnold said. “But if we’re asked, we can certainly custom build a door using exotic wood or woods.”

In addition to doors, Universal Doors and Exteriors supplies and installs wood, concrete and vinyl siding, soffits, facia, continuous eavestroughs, window capping, vinyl decking and custom-welded aluminum railings.

Top left: Arnold Scheffer has more than 15 years experience in the business of supplying and installing exterior finishing. Above: Universal Doors and Exteriors can install a variety of different products.

Add glass and acrylic sunrooms, acrylic and aluminum patio covers, screen rooms, roll shutters, fabric awnings and motorized awnings, and you’ve got convenient one-stop shopping for all your exterior needs.

The Scheffer family has a strong presence in Invermere.

Arnold’s brother Peter, who owns Invermere Wash & Lube & RV (also in the Industrial Park), was the first family member to arrive in 1986.

His sister Jami followed in 2002. Jami is well known in the art world as the general manager of Pynelogs Cultural Centre.

Parents Casey and Toni followed her in 2003.

“Donna and I enjoy having our family close by and we love our business,” Arnold said. “We’re definitely here to stay.”

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Columbia Valley Business Magazine 2010

Kool Country Auto Parts, Towing and Rads

Lot 150, Industrial Road #2, Invermere 250-342-1700, 250-342-5188 (towing) - 250-342-4400 (parts)

A full auto service destination

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or 26 years, Ivan Mackey and Willie Franson have operated the valley's centre for automotive needs, Kool Country Auto Parts, Towing and Rads.

Towing and parts are a winning combination for Todd Rickards (left) and Ivan Mackey of Kool Country.

Back then, Kool Country was simply an auto wrecker.

But parts were hard to find in the valley, so Ivan soon opened a parts store.

Three years later, he bought an "old 1974 Ford F350 with a sling – that's all we had" – and started a towing side of the business.

Now the business provides the full range of auto servic-

es. The expansive parts store has a large range of alternators, radiators and more.

New manager Todd Rickards has just introduced a VIP card for regular customers. Cardholders have access to special deals, and each month they are entered into a draw to win auto products.

Kool Country has been a licensed B.C. Automobile Association contractor for 20 years. It is also the local contractor for many car makers' roadside assistance.

"We get the first call if any vehicle breaks down, halfway to Golden south to Fairmont and east to the Alberta border," Ivan said.

OK Tire

Lot 150, Industrial Road #2, Invermere (beside Kool Country) 250-342-0800

Superior service and quality tires

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early any tire you can you dream of is available at OK Tire, located beside Kool Country in Invermere's Industrial Park.

The tire business has been operating for seven years now. Manager Rick Lake came on board last August.

After growing up in the valley, Rick moved to Saskatoon for 20 years and he's just returned.

"We have the full line of

tires in stock," Rick said, "but we can special order any tire you need."

Available now is the Hankook Optimo 4S, a true fourseason tire.

OK Tire also sells custom wheels and winter wheels, as well as wheel and tire accessories.

Rick's staff, including technician Dean Neuwirth, know their stuff, work hard and give great service.

"Our tire prices are comparable or better than in Calgary or Cranbrook," Rick said.

Rick Lake, manager of OK Tire, knows he has the best tire business in the Columbia Valley.

Columbia Valley Business Magazine 2010

• 31

Wildlands Eco-Forestry

PO Box 723, Invermere, V0A 1K0 250-688-4663 - www.wildfireprotection.ca

Wildlands Eco-Forestry crews conduct mitigation techniques to reduce wildfire threat. The above sequence represents three years in the recovery of natural forest stand dynamics.

Protect your woodland assets from wildfire

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et Brad Munroe and his experienced crew at Wildlands Eco-Forestry review your property, and you may increase the chances of saving your land, home, and even your life.

Wildlands specializes in assessing the wildfire risk to the individual property owner, community member and in larger context, the overall community. After an initial consultation with the client, an action/mitigation plan is compiled.

Wildlands has successfully assisted property owners and developers, such as Pine Ridge Mountain Resort, and local municipalities in the Columbia Valley with wildfire prevention strategies.

Currently, Wildlands is managing an ecosystem restoration project for the Shuswap First Nation in Invermere.

The Shuswap First Nation is now at the forefront of wildfire forest fuels man-

agement and with the assistance of Wildlands is continuing its proactive treatment regimes.

With Brad’s 17 years experience in forestry operations, including managing a company involved with mountain pine beetle infestations in the north, he and his crew of experienced Wildland-Urban Interface mitigation professionals offer an unsurpassed choice for your individual needs.

These skills have been further honed at wildfire assessment seminars in Tampa, Florida.

“Our services are essential for anyone who is living in a forested environment: homeowners, municipalities, and community organizations all benefit from managing the risk of wildfire,” Brad said.

Wildlands operates under the FireSmart guidelines now in practice throughout Western Canada.

Proactively managing forest fuel load zones, as well as structural construction

and property management decisions, not only reduces the risk of loss to wildfire, it encourages a healthier environment, enhancing wildlife habitat.

Throughout North America, forest stand dynamics are currently in a state of regression through a lengthy wildfire suppression strategy resulting in former grasslands suffering forest in-growth, formerly open forests becoming closed forests with minimal wildlife values, and closed forests becoming potential time bombs of extreme forest fuel load.

These are also the forests in which we choose to live.

Wildlands recommends that you become proactive in fire suppression strategies.

This could involve home and homeperimeter sprinkler systems and community fire suppression. FireCaddy® is a highly recommended product, although there are several choices for the homeowner.

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Columbia Valley Business Magazine 2010

Palliser Printing

Unit #4, 108 Industrial Road #2, Invermere 1-866-342-2999 - www.palliserprinting.com

Expert printing for business and pleasure

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f it weren't for the friendly service, it would be hard to believe that Palliser Printing isn't a print shop in a major metropolitan centre. The printing warehouse is full of all the latest equipment.

Binding machines, high speed folder, laminating equipment, a paddy wagon, large and small numbering, perfing and scoring machines all help Palliser’s staff fulfill the finishing needs of their clients' print projects.

But the piece de resistance are the four printers. In the front office are the new Xerox Digital Colour Press and the Xerox 4127 high speed black and white machine. Behind the “staff-only door” is the Xerox 250 colour machine and the Oce large format plotter for the construction industry.

“All of these machines pretty much do everything but make the morning coffee,” said owner Dee Conklin.

Dee and her husband Rod bought Palliser Printing in 2003 from previous owners Bob and Lisa Ede. At that time the Conklins lived in Calgary and had a second home in Radium. Dee worked for a large print company in Calgary when Bob called her and asked if she knew anyone who would be interested in buying the company.

“We didn’t even bat an eye,” Dee said. ”And we’ve never looked back! I hadn’t

Palliser Printing is, from left to right: Allana Wilson, Dee Conklin, Aaron Rodgers, Christina Boucher and Patty McElroy. dreamed of living in a small town but I have never been happier in my life.”

Dee now balances her time at Palliser with her responsibilities as Mayor of Radium Hot Springs, which is only possible because of her experienced, hard-working staff.

“They bring a great deal of experience to the table,” Dee said. “Also, everyone is cross trained throughout the company.

We have a philosophy that we all do whatever needs to be done to get the job out the door!”

Marketing materials and stationery are the most common orders. Palliser can print a wide range of products from rack cards, flyers, business cards, posters and multiple part forms, to even cookbooks, family memoirs and wedding invitations.

Palliser has many of the businesses' logos on file so why not put it on more than just paper? Palliser is a member of

the Promotional Product Professionals of Canada and can put a company’s logo on mugs, pens, magnets and more.

“Promotional products are another great way of advertising your company,” Dee said.

Project management is a specialty of Palliser Printing. If you have a large mailing to do, Palliser can set it up, print it, stuff it and mail it. They presently do this four times a year for the Calgary Bar Association, one of a number of Dee’s previous clients.

Over the last seven years Dee has streamlined the company to meet the print needs of the businesses in the valley with short runs, and fast turnaround!

Digital printing is the way of the future and Palliser Printing has made sure they are prepared for the new trend.

“We are here to print for the valley,” Dee said.

Columbia Valley Business Magazine 2010

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The Columbia Valley Pioneer N E W S PA P E R

#8, 1008 - 8th Avenue, Invermere 250-341-6299 - info@cv-pioneer.com www.columbiavalleypioneer.com

Pioneer staff – back row, left to right: Brian Geis, editor, Zephyr Rawbon and Shawn Wernig, graphic design, and Kelsey Verboom, reporter. Front row: Michele McGrogan, associate publisher, Kate Irwin, reporter, Sally MacDonald, associate publisher, Katie Wallace, administration, and Dave Sutherland, advertising sales.

The valley's number-one source for news

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roudly independent, The Columbia Valley Pioneer is committed to the community that supports it. Each Friday, the latest edition tells the valley's stories – news you need to hear and compelling human tales.

Now one of the few independently owned newspapers in British Columbia, The Pioneer is pleased to have the editorial freedom to report without outside influence.

The Pioneer's first edition was published on September 16th, 2004 and it quickly became the Columbia Valley's newspaper of record. Full-time residents and vacation home owners alike turn to The Pioneer for community news, events and advertising.

Over the past six years, The Pioneer has grown and developed, but it has stayed true to its original mandate: recording the Columbia Valley's history as it happens.

In January, The Columbia Valley Pioneer was purchased by newspaper

man Bob Doull, who owns eight B.C. papers and continues to run The Pioneer as an independent publication.

"I saw the Pioneer as a model for a new type of community paper that was both open and modern in terms of its layout and comprehensive in its editorial coverage without being confrontational or petty. I think it shows the way forward for the industry," said Mr. Doull.

Now a talented staff of nine work tirelessly to present the news to the Columbia Valley with eye-catching design and stunning photography.

The Pioneer distributes 6,400 copies to 100 locations between Spillimacheen in the north and Cranbrook in the south. Most weeks, all six thousand copies are picked up free of charge and read by individuals, families and neighbourhoods. Another 1,600 copies are distributed among 100 Calgary locations, where vacation home owners can stay up-todate with the events in their second home town.

In 2005 The Pioneer earned a print-

ing award from the International Gallery of Superb Printing, and in 2006 then-publisher Elinor Florence was named Columbia Valley Entrepreneur of the Year.

The Pioneer produces 10 publications annually, including Columbia Valley Homes, Radium Hot Springs Magazine, the Columbia Valley Dining Guide, and Map Pads for Invermere, Fairmont and Radium.

Each year, The Pioneer publishes the Columbia Valley Map Book, a digest-size, four-season guide to mountain paradise that is a handy tool for visitors and residents alike. Now in its 15th year, 100,000 copies of the Map Book are handed out throughout Canada and North America.

In production now, the second annual Columbia Valley Weddings is a glossy, beautiful magazine that helps couples plan their mountain wedding.

With so many assets, The Columbia Valley Pioneer will continue to move from strength to strength as it fulfills the media needs of the valley.

The Pioneer Presents…

Our Library of Publications

Tear-off maps to our three most visited communities.

Our annual look at valley real estate and lifestyles.

How to get married in mountain paradise.

Where to dine out in the valley.

Our long weekend guide to summer fun.

492 ARROW R Box 868, #8, 1008 - 8 Avenue, Invermere, BC V0A 1K0 P 250 342 Phone (250) 341-6299 · Fax (250) 341-6229 th

N E W S PA P E R

Email: info@cv-pioneer.com • www.columbiavalleypioneer.com

Columbia Valley Business Magazine 2010

• 35

Great Style - Low Prices Unique – one of a kind pieces Full Line of Home Furnishings Interior Design Services Available

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Columbia Valley Business Magazine 2010

Enjoy affordable luxury in the Rocky Mountains

WINNER

Columbia Valley Chamber of Commerce

Business Excellence 2010

• • • •

Located on the Springs Golf Course in Radium Hot Springs prings Luxury 1,2 & 3 bedrooms Fractional, 1/8, 1/4 and whole ownership opportunities Amenities include Outdoor Pool & Hot Tub, Playground and beautifully landscaped paths

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1-888-766-9637 • www.bighornmeadows.ca