Bodyshop May 2013

May 2013

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

Plus: Auto Recyclers Go For the Gold Welding 101 I-CAR: OE and Beyond Students the Big Winners at Skills Canada

KEEPING THE

BALANCE Environmental Compliance Vs. Maximizing Efficiency: Are They Compatible?

CANADA POST CANADIAN PUBLICATIONS MAIL AGREEMENT #40069240

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1/30/2013 1:57:11 PM 13-04-04 8:52 AM

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

May 2013 l Volume 43, Issue 2

Features 18

Auto Recyclers Go Upscale

22

I-CAR News

24

Welding 101

30

SURVEY

If you still think of the auto salvager as a seedy tough guy in dirty coveralls chomping a cigar, selling parts that may or may not work once they’re on a car, you’re behind the times.

I-CAR maintains its independence; I-CAR’s first aluminum repair webinar a hit; several popular courses adapted for online teaching.

Of all the processes that the collision repairer must master, none is more important than knowing the proper techniques for welding the various metals you encounter daily.

Yet, as OEMs deploy ever more complex configurations of materials, being sure that you are completely up to date on training and product knowledge has never been more crucial.

Equipment: Sooner or later, every shop is faced with the fact that the tools they need to do their job need replacing.

Cover 14 The Environment and Shop Efficiency: Profits in the Balance

18

24

Can you satisfy the praiseworthy goals of maximizing environmental compliance, meet mandated government standards, and minimize your carbon footprint, without compromising shop productivity? More importantly, can you do it without incurring a huge, unrecoverable investment?

In Every Issue 4

From the Publisher

29

Internet Directory

6

News

29

Advertisers Index

26

Products

visit us at bodyshopbiz.com In the next issue: We crown our Bodyshop of The Year. Also: Front office computer systems; innovations in paint tech and techniques: and much more. www.bodyshopbiz.com l May 2013 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

Standing Our Ground T

his industry has been making some significant moves to improve its health and continued prosperity of late.

Aside from the “strictly business” world of expansion, mergers, and alliances where warranted, there are the continual developments in products, services, and training that help shops execute repairs with quality and efficiency. Ongoing efforts, like those designed to keep bringing interested young minds into the industry, are bound to have significant benefits down the road.

But we all know that these aren’t all days of wine and roses. The continual push to drive down your costs by insurers puts constant pressure on you to work to be ever more efficient, but also to spend time justifying your costs.

All in all, the stats I have seen recently show, at worst, a flat average repair cost and in some cases a slight rise, though it could be easily argued that the actual cost of running a business has in fact increased by more.

It could also be argued that the reason that the average cost has gone up is because light-damage cases, those at the bottom of the range, aren’t being repaired at all. This would naturally push up the average, by reducing the total number of jobs being done by shops.

Of course, each individual shop would be best positioned to comment on this (and please do), but on aggregate what I see is that, despite the sometimes ferocious push and pull between the collision industry and its insurance counterparts, not much has moved.

Which to me suggests that the industry is really at the floor of the cost equation. How do I know this? Simple: considering the current climate and constant pressure to reduce costs, in reality those costs have gone up, if only slightly. The only way this can happen, to my mind, is in a scenario in which shops have simply said no to anything less, often enough to show up in the statistics. Increases, even modest ones, are not offered out of the goodness of anybody’s heart in this climate.

These factors combined are why it is critical that organizations working in Ontario do more than watch from the sidelines as the government looks into pressuring the auto insurance industry to reduce its rates. It is important that in this worthwhile endeavour, our industry is not forced into giving ground it simply cannot afford to give.

It is clear in early reporting on the initiative, that the result is very likely to be a 15% drop in Ontario drivers’ premiums. To their credit, initial protests from the insurance sector have subsided, replaced by a call to arms, particularly through reducing costs due to fraud.

But there are more savings to be had closer to home than that slippery varmint – there always are – and when push comes to shove, the insurance companies will still be looking to preserve and grow profits in whatever ways they are allowed.

On that front, this industry has given enough. It needs to hold its ground firmly, as a partner, as an advisor of any and all inefficiencies in both shop processes and by the insurer – but it must also be steadfast to remain a healthy and sustainable employer, in what may become an increasingly tense struggle between popular opinion and economic B reality.

Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com

MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Peter Diekmeyer SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Choo Hwee Kuan PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton

BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent.

US Office of Publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-1118. Periodicals postage paid at Niagara Falls, NY. US Postmaster: send address changes to Bodyshop PO Box 1118, Niagara Falls, NY 14304-1118.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.

Member of Member of Inc. Inc.

Association of Association of Business Publishers Business 205 East 42ndPublishers Street East 42nd Street New205 York, NY 10017 New York, NY 10017

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13-04-15 2:43 PM

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13-04-04 8:10 AM

news

Skills Competition Motivates Techs of Tomorrow A

group of talented and motivated students turned out in mid-March for the Toronto leg of the 24th annual Skills Canada Competition in Auto Collision and Car Painting, held at Danforth Collegiate Technical Institute.

Under the direction of auto collision repair teacher (and Skills Competition chair) William Speed, the competition is the first step towards the provincial finals, and from its inception in 1991, Speed’s students have consistently placed well.

The judges for the Toronto competition are a mix of teachers, including Speed, Tom Loth of Craig Kielburger Secondary School in Halton, and Garry Thoms of Sir Robert L. Borden School in eastern Toronto; and industry members, including Peter Wrong of 3M Canada, Stu Klein of Fix Auto, and Domenic Prochillo of Prochillo Brothers Collision.

Speed, a Chevy Chase lookalike in blue coveralls who is passionate about boosting the educational opportunities of programs like Danforth Tech’s, has been here since 1991, and has been instrumental in building the Skills Competition to the level it holds today.

Danforth’s is the largest and bestequipped of three autobody repair programs in the Toronto area, due in part to Speed’s tireless lobbying with industry suppliers, who have equipped the shop (either free or at drastically reduced rates) with everything from a full-size Magna rack, measuring system, resistance spot welder, and other equipment, to an RF Refinishing professional spray booth and mixing room from BASF. “I’m good at picking pockets,” he laughs – a good thing, since the local school board gives him an annual budget of just $2500 to serve anywhere from 100 to 150 kids.

How many of the kids wind up in the industry is hard to say, he says, especially since, like everyone else, he laments the poor compensation in bodywork compared to other skilled trades.

Toronto’s 2013 Skills Canada winners.

Left to right: David Dyson Tam; Tony Teng; Christien Vellieux; Catherine Mathewson; Sebria Sourour; Aomin Nawabi.

David Dyson Tam applies the finishing touches to his fender, which won a Silver Medal.

Still, at least a few pick up a passion for the work; currently he has five students in co-op programs, and occasionally he runs across former students out in the industry.

The competition comprises two parts: auto collision, where the students must correct, fill and sand a dent in a fender; and Car Painting, where the repaired fender is then painted and finished. As well as aesthetic skill, Speed explains, time management is an important part of the competition, and of the autobody course in general. “You have to keep moving, working on other projects,” he says. “You don’t make any money waiting around watching paint dry.”

Danforth Tech teacher and Skills Canada judge Bill Speed, with Gold Medal winner Catherine Mathewson.

One of the six competition contestants, Danforth’s Catherine Mathewson, describes her plans for the future as she puts the final sanding touches to her fender.

“My dad is an aircraft mechanic, and that’s what I’d like to do eventually, but auto repair is a good skill to fall back on,” she says. Once the prep is complete, Catherine and her fellow contestants move to the spray booth, where the panels are cleaned, given two coats of paint and dried with blowers, then presented for final inspection.

In the end, all of the Toronto contestants did very well, and advance to the provincial competition held in Waterloo, Ontario on May 7, and from there to the Nationals in Vancouver on June 6 and 7th. Auto Collision winners: South West Toronto, Gold medal: Tony Teng, Danforth CTI, 84.3%; Silver medal: Christien Vellieux, Danforth CTI, 79.5%. South East Toronto, Gold medal: Aomin Nawabi, Sir Robert L. Borden School, 64.8%. Car Painting: South West, Gold medal: Catherine Mathewson, Danforth CTI 93.2%. Silver medal: David Dyson Tam, Danforth CTI, 87%. South East Toronto, Gold medal: Sebria Sourour, Sir Robert L. Borden, 80%.

6 Bodyshop l May 2013 l www.bodyshopbiz.com

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news

Continued from page 6

Keynotes Named for WIN’s 2013 Empower the Leader Within

W

IN has announced the exciting keynote speakers for the 2013 Women’s Industry Network (WIN) Conference, Empower the Leader Within, scheduled for May 5-7, 2013 at the Ritz-Carlton in Phoenix, Ariz.

This year the General Session of the Educational Conference kicks off with keynote speaker Susan Fowler, author, motivational speaker and one of the country’s foremost experts on personal empowerment, who will present the conference theme, “Empower The Leader Within.”

Ms. Fowler’s extensive experience and knowledge, gained through 15 years of advertising, sales, production, and marketing has fuelled her quest to help individuals achieve their highest

levels of success. She is a Catalyst for CHANGE through Compelling evidence, Humour, Accelerated learning, Next steps, Global perspective, and Emotional connections. Her experiential presentations are fast-paced, research-based, and humour-filled.

Day two of the Conference will feature keynote Barb Moses, carrying the conference theme another step forward with “Empowering the Leader Within by the Observer becoming the Observed.” As a vice-president and master trainer of Discover Leadership Training, Barb Moses is a game changer who lives her life committed to making a positive difference for this world.

Ms. Moses, a transformational leadership expert, challenges her clients to

A Golden Ride

be outcome-focused, benefit-driven individuals who become the game changers in every relationship they are in, both personally and professionally.

“We are proud to unveil the 2013 WIN Educational Conference theme and agenda,” says Jessica Voss-Kehl, Co- Chair of the Conference Planning Committee. “Conference attendees can expect to be inspired and educated on empowering the leader within themselves, as well as how to help support and develop the leaders in others.

“They can also anticipate engaging dialogue on careers, hiring and retention in our industry, along with hearing what the future holds with our emerging trends and technologies panel discussion.”

This year’s Empower the Leader Within Conference offers two and a half days of learning, motivation, inspiration and networking. For more information, please contact Tina Clark at tina@clark-holdings.com or go to http://thewomensindustrynetwork.ning. com/page/conference-2013.

AkzoNobel Winter Conference Focuses on the Practical

A

3

M Canada and Mercedes-Benz Canada joined forces to promote 3M’s ElectroCut Film Series 7755SE-431 Mirror Gold film, by covering an iconic Mercedes-Benz G-Class in the product for display at the 2013 Canadian International Auto Show, making the vehicle look as if it were made of solid gold.

Mercedes-Benz Canada worked with 3M Select Platinum Graphic Provider Autograph Trim to apply the gold wrap.

“Inspired by the golden fleet of Mercedes-Benz vehicles at the Cannes Film Festival, we’re excited to have a hand in recreating that iconic look,” said Stephanie Neskas, business manager, 3M Commercial Graphics, 3M Canada.

“The combination of 3M Commercial Graphics films used to create the golden finish is anything but ordinary, and really creates a distinctive look.”

To learn more about 3M Commercial Graphics, visit. www.3MGraphics.ca.

kzoNobel Automotive & Aerospace Coatings Americas (A&AC)’s 39th semi-annual gathering of the Acoat-selected North American Performance Groups, held in early February at the Hyatt Regency, Sarasota, Fla., offered both classes and group discussions that provided information and insights critical for shaping the future of both distributors and collision repair centres.

Led by industry experts, the classes focused on practical subjects such as the role of a repair planner, and how they benefit a process-centred environment; how to effectively lead change in an organization; how to find, hire and keep employees; and other topics of interest.

Continued on page 10

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13-04-09 2:04 PM

What’s your

Exit strategy?

a solid solution is worth exploring!

You’ve worked long and hard to build your business. Now, it’s time to sit back and relax a bit. But how do you get out of the fast lane and take the rewards with you?

Whether you’re retiring or simply selling as a good business move, make The Boyd Group your exit strategy. We are the largest operator of collision repair facilities in North America and we’ve worked with many owner/operators to create winning exit strategies. In short, we want to help you get to where you want to be.

To find our more about the Boyd Group, visit our website. To find out how we can help you, call Eric Danberg, President, Canadian Operations, THE BOYD GROUP at 204-488-4215.

www.boydgroup.com

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news

Continued from page 8

“This meeting is the first of two North American Acoat selected gatherings held annually by AkzoNobel,” noted Barry Rinehart, North American Services Manager for AkzoNobel Automotive & Aerospace Coatings Americas. “As one of the world’s largest paint and coatings companies we know our customers find value in these engagements. Approximately 240 industry leaders gathered to share experiences and knowledge about the rapidly changing dynamics of the collision industry. These market evolutions are redefining the roles of distributors and collision repair centres.

Both shops and distributors are required to become more astute in their business practices to ensure mutual success.”

Chief Automotive Technologies Releases 2013 Chief University Training Schedule

C

hief University has released a 2013 schedule of courses that includes nearly 100 sessions covering the latest

Letters Dear editor: In reading the latest issue [“Cross-Canada Check-up,” March-April 2013], one comment was the insurance companies should try running their own shops and see how reality is. Well in the U.K. one did. They built two huge brand new facilities, from memory 60,000 sq.ft., and after two years of making losses, sold them for next to nothing to a big bodyshop group.

I am an experienced tech from England, and the unaddressed problem here as in my old country is the low door rate! How can any professional justify paying $20 an hour more for mechanical when the investment in premises, equipment, and skills are far higher in the bodyshop? I read this issue of your magazine, and the article on new materials jumps out: high tech materials, aerospace stuff a few years back, needing highly trained processing from the estimates up. But for $55 per hour that is not realistic – big shops de-skill the trade and the quality shows! Get that minimum-wage person to fix carbon fibre? Not going to work out for the customer, is it? You won’t attract skilled, bright staff paying less than a filing clerk in your local hospital! In England, this same situation eased somewhat when an October snowstorm blatantly showed up the huge lack of capacity the repair industry had been reduced to by insurance companies. They were paying over their approved door rates to independents like myself to get their customers sorted. I should think if $75 is the going rate for mechanical, then $90 would be equivalent for body. That’s a thought to give the insurance companies nightmares.

Chris Edwards Victoria Harbour, Ontario We welcome your letters. Address letters to: The Editor, Bodyshop Magazine, 80 Valleybrook Drive, Toronto Ontario M3B 2S9, or email aross@bodyshopbiz.com. Note: Bodyshop reserves the right to edit letters for length and clarity.

structural repair analysis and repair practices. More than 25,000 collision repair technicians and 15,000 estimators and appraisers have participated in the Chief University program, which acts as the training arm of Chief Automotive Technologies.

“Collision repair techniques are rapidly evolving to keep pace with advancements in automotive manufacturing,” says Ken Boylan, Chief training and specifications manager.

“We introduced Chief University, and continue to refine its curriculum, to provide technicians with the most upto-date resources available. For each program offered, our instructors lead intensive, hands-on lessons because practicing and performing in the classroom helps prepare you to handle complex real-world situations.”

One of Chief University’s flagship classes is Design Based Repair. This course features 16 hours of instruction about the efficient, economical and proper repair of a vehicle to return it to original design specifications. The course concentrates on the use of new materials including high-strength steels, boron, aluminum and carbon fibre in modern vehicle design. It also outlines the proper use of OEM information and repair procedures to effect thorough, correct and safe repairs to the vehicle and its advanced safety systems.

Chief University classes are held in training centres throughout the United States and Canada. They combine classroom training with hands-on demonstrations and practice. All courses are led by professional Chief certified instructors, and most are approved for I-CAR points through the I-CAR Industry Training Alliance program. Chief training also has been certified by the National Institute for Automotive Service Excellence (ASE) for compliance with the Continuing Automotive Service Education (CASE) Standards.

Class offerings are updated frequently. For the most up-to-date schedule, course descriptions and to register, visit www.chiefautomotive. com/training/chiefuniversity.asp.

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13-04-16 10:21 AM

news

Matrix System Sponsors “Counting Cars” For 2nd Season

M

atrix System Automotive Finishes is sponsoring season 2 of the History Channel’s hit reality TV show, “Counting Cars.” The season’s first episode aired on Tuesday, April 9th at 9:00 PM EST/ 8:00PM CST. “Counting Cars” is a reality TV show filmed in Las Vegas, Nevada, and features the daily activities at Count’s

C

Kustoms, an automobile and motorcycle restoration and customization shop owned and operated by Danny “Count” Koker. Koker previously appeared as a recurring automotive expert on the very popular show, Pawn Stars.

“Count” and his team seek to restore, customize, and sell cars, trucks, and motorcycles in a hurry, scrambling to keep their Las Vegas shop in the black. The self-taught mechanic with endless knowledge of motor vehicles sometimes uses unconventional means to get his hands on a car or bike he wants. He is well known for flagged down passing vehicles and offering a driver cash-on-the-spot for their ride.

According to Ryan Evans, paint

specialist at Count’s Kustoms, “Matrix truly performs the best standing up to the abuse of sanding, taping, and more that comes along with a custom paint job. We see a lot of specialty colour and matching requests and the Matrix palette of colours is extremely diverse and has yet to let our customers down.”

Kelly Mack, Matrix System marketing manager, says, “The results from the sponsorship have been a true success not only for our team, but for the team at Count’s Kustoms. We are excited about this next season when the guys at Counts Kustoms get to show off the superior quality of our products to production and custom paint shops.”

CARSTAR Expands in Quebec, E. Ontario

ARSTAR Automotive Canada Inc. has opened a plethora of new locations in La Belle Province and another in the Kingston area over the past two months.

CARSTAR welcomes the following new Quebec-centred members. CARSTAR Métabetchouan has been owned and operated by husband and wife team Pierre Lajoie and Sylvie Gagné since 1990, and houses a full auto mechanic shop and offers in-house towing assistance. CARSTAR Val-d’Or is owned and operated by Steve Boulianne, an 18-year industry veteran, and also specializes in repairing transport vehicles including recreational vehicles, motorcycles, snowmobiles and trailers, and windshield repair services. CARSTAR Rawdon is owned and operated by Claude Taylor, Patrick Duplessis, and Claude St-Onge. CARSTAR St-Rémi d’Amherst is located in the heart of CARSTAR’s rapidly expanding Québec network and is owned by husband and wife team Martin St. Louis and Stéphanie Daviault, both of whom have vast experience in managing and owning successful operations. CARSTAR StÉlie, in Sherbrooke, Québec, is owned and operated by industry veterans and brothers Gérard and Paul Roy and boasts 5400 sq.ft. of production area

with eight work bays.

Kingston, Ontario’s Limestone Auto Body has also recently joined the CARSTAR network, and will operate as CARSTAR Kingston (Limestone).

Owner Jason Taylor is also the dealer principal at his CARSTAR Kingston (Limestone) in eastern Ontario. namesake Taylor Auto Mall, one of Kingston’s largest car “CARSTAR continues to excel in their industry and has worked hard at dealerships.

In other news from CARSTAR, the diversifying their product and services company announces that it has re- offering,” states John Hughes, partner, qualified as one of Canada’s Best Man- private services, Deloitte. “They have a aged Companies for the second year. relentless commitment to their vision, This prestigious honour is awarded by mission, and values which are very Deloitte, CIBC, National Post, and strategic in the development of their Queen’s School of Business and show- business.”

“Qualifying as one of Canada’s Best cases Canadian-owned and -operated companies that excel in overall business Managed Companies for the second strategies and sustained growth. year is an honour we have worked hard to achieve,” says CARSTAR COO Michael Macaluso.

“Inasmuch as this award validates our current practices, it motivates continuous improvements at CARSTAR, which will allow us to continue offering the best value and support to our partners and customers.”

CARSTAR Kingston (Limestone) principals (left to right): Jason Taylor, Jeff Noseworthy, and Ted Maloney.

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news

Continued from page 11

Pro-Spray Launches YouTube Channel

P

ro-Spray Automotive Finishes has launched its own YouTube channel to help Pro-Spray users improve the quality and efficiency of their jobs. The URL is http://www.youtube.com/prosprayautofinishes.

“

I believe my success & profitability as a franchisee is a result of my team following the systems and procedures provided by Maaco for consistent quality work and customer service. Why wouldn’t I? Maaco has been doing this for over 30 years while continuing to improve. In addition, we regularly advertise in my local market area for brand awareness.

“

Brett Byers Maaco Franchisee of Barrie

Interested? Call us at

1-800-387-6780 #MAACOVER

is closer than you think.

www.maaco.ca

Visitors to the site can view a library of resourceful, high-quality videos featuring veteran Pro-Spray technical trainer and instructor Bill Warner.

The channel’s current playlist includes: • Pro-Spray in Action: Awesome rides with Pro-Spray paint •B asecoat Tips and How To’s: Best practices to improve your paint job and bottom line •B umper Repair and Refinishing: Review of the six simple steps •S pray Gun Essentials and Tips: Simplifying the process •T ech Tips and How To’s: Application tips from the pros Future plans for the Pro-Spray YouTube channel include regularly delivered original content focused on tech tips, how-to’s and faqs, as well as introductions to new Pro-Spray products and discussions of industry events and trends. To stay abreast of all the latest news and content, viewers can become a youtube.com/prosprayautofinishes subscriber.

Appointments

David Brunori has been promoted to Division President of Quest Automotive Products (QAP). Brunori has 30 years of experience in the collision repair and restoration market and has been with Matrix System Automotive Finishes for 20 years. Brunori currently serves on the Board of Trustees for the Collision Repair Education Foundation, the Oakland Schools Education Foundation, and as an advisor for the Oakland Schools Technical Campus – Southwest. Brunori holds a bachelor’s degree in chemistry and a graduate degree in business management.

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environmental compliance

The Environment and Shop Efficiency:

Profits in the

BALANCE

By Martha Uniacke Breen

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environmental compliance

C

an you satisfy the praiseworthy goals of maximizing environmental compliance, meet

mandated government standards and minimize your carbon footprint, without compromising shop productivity? More importantly, can you do it with-

E

out incurring a huge, unrecoverable investment?

Bodyshops in most Canadian provinces and some regions today must have a certificate verifying that they meet the minimum standards for environmental compliance. Just how complex the process is to obtain certification varies from area to area, ranging from a fairly straightforward online questionnaire in Ontario, to a bureaucratic puzzle in some other jurisdictions.

That’s no accident, according to Collision Industry Information Assistance chair John Norris. Norris’s group was instrumental in convincing the Ontario government to streamline the process for collision repairers, but it was an uphill battle.

Continued on page 16

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13-04-16 11:40 AM

environmental compliance

Continued from page 15

“Concern for worker and workplace safety, [along with] environmental

On a more positive note, the requirements for certification protection and conservation, have spurred the creation of codes themselves are easy and for the most part, common sense items. regulating the placement, construction, and use of spray booths.

They cover such items as proper disposal of waste materials such as Because there are so many, the various codes and agencies that paint, spray booth maintenance (particularly filter changes), traingovern them can be very confusing. Because fire, electrical and ing, stack height and location, and paint volumes. Since the cerbuilding codes vary from one area to another, you should consult tification program was launched a few years ago, CIIA figures show local inspection authorities before purchasing a spray booth. the results have been encouraging: auto refinishing facility emisThese individuals can often help determine what equipment is sions have dropped from 14.5 kilotons of VOCs to six kilotons. necessary to meet the local codes. They can also provide guidance (The adoption of waterborne paint only accounts for another on electrical work, fire protection systems, and the location of the 2.5 kilotons on top of that.)

Environmental compliance for spray booth in the finishing area and in relation to property lines.” the modern bodyshop revolves around three components: mateKaren Winter, Global Finishing Systems rials, equipment, and practices.

As mentioned, the switch to lowVOC paints has made a significant difference to the collision repair sector as a whole and been the most noticeable to the public at large; but in this country at least, “The initial process was geared towards the automakers, and was there’s still a place for solvent-borne, observes Robert Hill, a technihundreds of pages long. It pretty much invited non-participation,” cal trainer with PPG. Part of that, he says, has to do with exceptions Norris recalls. Interest groups like the CIIA and others lobbied the built into the North American rules. “Actually, in North America government to make the process easier for bodyshop owners, and the threshold is 2.1% VOC emissions, considerably eventually, the auto repair industry compliance form became a stricter than the European standard of 3.5%. template for other industries, such as the standby power, heating and However, the European standard actually bans other sectors. certain solvents that are exempted here beHere’s the rub, though. While the government worked out the cause [in theory] they haven’t been shown kinks and fine-tuned the new, user-friendly process, it was considto cause low-level ozone depletion. But ered to be in beta format, and certification was free. Norris says whether these exemptions are actually nearly 500 shops took advantage of the process in those days. But good or bad for the environment relate last year, the province declared that the program was complete, mains to be seen.” and with only 45 days’ notice, announced that the full certification For the time being at least, low-VOC fee of $1190 was payable by shops that had not yet complied. The solvent-borne paints that meet the 2.1% announcement effectively killed enthusiasm for the program, and threshold will continue to be available to now, says Norris, it’s akin to pulling teeth: something like just seven shops that don’t have the resources (or shops have approached the CIIA for assistance in gaining certificainclination) to convert their shops over tion since the fee was imposed. completely to waterborne. But Hill points Since the demand for new fees seems to be coming from the Fiout that it’s in the interest of paint nance Ministry rather than the Ministry of the Environment, companies like PPG and oththere’s little hope it will be modified or rescinded, observes Norris. ers to help their bodyshop But you still must carry certification to perform many typical shop customers make the transifunctions, such as running a spray booth. Norris acknowledges, tion over time, by assisting however, that up till now the province has not been that aggressive with the acquisition of corroabout enforcement, and some cash-strapped shops may be tempted sion-resistant equipment, waterto fly under the radar and forego the process until they are comborne gun washers (which allow pelled to do so. You may get a written warning the first time, he says, the water to be recycled using flocbut the inspection process is bound to get a lot tougher in the culent powders, for example), and reducing months to come, with potential fines in the tens of thousands of waste in the application process. “In a sense, we are investing dollars.

16 Bodyshop l May 2013 l www.bodyshopbiz.com

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in the business right along with the shops.”

Nowhere are the two ideals of environmental efficiency and shop productivity more compatible than in the actual process of spraying the paint. As Anest Iwata’s Mark Hebbeler explains, “The issue of overspray and hazardous air pollutants and their effect on the environment is always of major concern. Anest Iwata spray guns help to reduce the amount of overspray, and in turn can save the bodyshop possibly 20% in materials reductions over the course of a year. Not only is the overspray minimized, and more paint [ends up] on the surface, but this conversely reduces paint consumption. This results in a decrease of the amount of hazardous air pollutants in the atmosphere. A byproduct is a reduction in the cost of a painting operation, since more paint is on the surface; money is also saved through reductions in compressor wear and tear, booth filter expenses, and more.”

Spray booths are one of the shop’s biggest investments, and quite complicated pieces of machinery, requiring heavy use of energy and presenting a number of environmental and worker hazards. As Karen Winter of Global Finishing Systems explains, “Concern for worker and workplace safety, [along with] environmental protection and conservation, have spurred the creation of codes regulating the placement, construction, and use of spray booths. Because there are so many, the various codes and agencies that govern them can be very confusing. Because fire, electrical and building codes vary from one area to another, you should consult local inspection authorities before purchasing a spray booth. These individuals can often help determine what equipment is necessary to meet the local codes.

They can also provide guidance on electrical work, fire protection systems, and the location of the spray booth in the finishing are and in relation to property lines.”

In some cases, the spray booth representative can help you determine the proper compliance requirements for your area and help you select the right booth (or retrofit components) for your area. As Matt Gibson of Flatline SSI explains, “Some requirements, such as locating a stack too close to a residential area, might require modification, [but most are common sense],” he observes. “If you undergo an MoE inspection, you have to be able to provide proof of filter changes and proper chemical use and disposal; we work with our customers, if needed, to ensure all the requirements are met.

“There isn’t the same regulation for energy use, but a state-of-the-art spray booth like ours will have VFDs, economy modes that reduce power drain, and other efficiencies like heat recovery modes.

“For some shops, a new spray booth may not be the only alternative. We can retrofit VFDs and heat recovery systems on existing equipment as well. The newer spray booths, however, are waterborne-compatible and designed to lower costs. There are many ways to reduce energy use and maximize efficiency, so you can accomplish both goals at the same time.”

Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

www.bodyshopbiz.com l May 2013 l Bodyshop 17

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auto recycling

Auto Recyclers

Go Upscale

By Martha Uniacke Breen

I

f you still think of the auto salvager as a seedy tough guy in dirty coveralls chomping a cigar, selling parts that may or may not work once they’re on a car, you’re behind the times. But unfortunately, many consumers (and even some professionals) still have this image in their mind. That’s why the Auto Recyclers of Canada is putting its full weight behind the Gold Seal program, a certification system that not only guarantees the quality of every part an ARC member sells, but provides detailed information on the condition and a grading mark.

It also seeks to certify recyclers themselves and to rehabilitate their image into complete professionals ready to supply a reliable, costsaving alternative to new.

“Bodyshops and insurance companies alike are under pressure today,” notes ARC

managing director, and recycler, Steve Fletcher.

“But on average a recycled part can save as much as 50% over new, so in principle, the insurance companies love us.” For years, however, the industry has faced two chronic barriers. The first is that until now, there was no way to guarantee beforehand that a part could be comparable in quality to new, making

them seem (in perception, if not fact) like a risky proposition. The second problem was that sometimes procurement could be troublesome, since of course it depends on what end-of-life cars had been brought in to the recycler and were being held in stock.

Enter the Gold Seal program, a sweeping initiative introduced in 1994 to provide a quantifiable way of describing both the state and quality of a salvaged part. In order to receive a Gold Seal rating, a product must be thoroughly inspected; in the case of mechanical parts, it has been tested on the car prior to dismantling, and with body parts, it has been visually inspected and given a rating number corresponding to the level of repairable physical damage (if any) on the part.

Continued on page 20

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auto recycling

Continued from page 18

What’s great about the program is it provides a way to quantify the state of the part, notes David Gold, of the Toronto recycler Standard Auto Wreckers. “There’s still some skepticism out there about the quality of [used] parts,” he says. “Our job is to accurately portray the quality. Admittedly, they have been in an accident, so some of these parts might need some repair, but if the price is significantly less, it might be worth it.” Gold emphasizes that it is in the recycler’s interest to be as honest as possible about any flaws, and online procurement entries will go so far as to show detailed photos and other information about an individual part, so the customer knows exactly what he’s getting before he makes the transaction.

In fact, the advent of online procurement services like Carparts. com has been a boon for the recycling industry, since it allows them to

both promote what parts are available from individual sources, and to procure parts from across the industry much more easily. “No dealer will have every part in stock,” says Fletcher, “so this is a way to find the part quickly no matter where it is in the region.”

In the case of mechanical parts, they are thoroughly tested and inspected before and after being removed from the car. “Actually, our lowest-return parts are often the mechanical parts,” Gold says. “We also have guarantees that include replacement labour. There’s a checklist we follow to check the car at each stage of the dismantling process, so it’s very thorough.”

Often recycled parts are sold as complete units, which makes it more difficult to compare apples with apples against either aftermarket or OEM new parts. But as Gold observes, there are certain advantages to purchasing a part this way, chief among them being that labour costs can be substantially reduced by saving you from having to dismantle a door, say, and reattach all its supplementary parts.

Steve Fletcher explains that another important part of the Gold Seal program has to do with the rehe Automotive Recyclers of Canada (ARC) has become the first international cycling parts supplier itself, to certify a consistently association to adopt the Gold Seal Program. As part of their decision, ARC professional level of quality. “It’s first, an educational also elected to have all of its automotive recycling members adhere to the Gold tool,” he says. “It describes all we need to do to meet Seal standards. All ARC Members are already audited to the Canadian Auto the bodyshop’s goal of quality, on-time delivery and so Recyclers Environmental Code (CAREC), and now Gold Seal certification takes on. It puts the rules of engagement in place.” Right those qualified members to the next level. now the standard is voluntary, but more and more ARC’s decision to supply high quality recycled parts with no surprises on recyclers are seeing the value and coming online. “It delivery ensures successful applicants will be best in class within the automotive also has branding appeal; we hope it will eventually be recycling industry by implementing industry standards for customer service and the case that being identified as a Gold Seal Supplier recycled part quality based on the highest professional service goals and ethical will be proof of accountability in the industry.” business practices in the automotive recycling industry.

One of the greatest obstacles the recycling indusThe Gold Seal Program sets up a quality assurance accreditation program for try faces comes from a source you’d think would be ARC Members that utilizes a series of standards, audits and CSI requirements to supportive, which is the insurance industry. In theory, help ensure high quality recycled parts are reliably provided to repairers, insurers insurers are positive about high quality used parts as and the motoring public. an alternative to new—and in some cases, these parts Modelled after the Automotive Recyclers of America’s successful Gold Seal are preferable for older model cars especially, since Program, ARC’s business certification program will further channel the they are, after all, usually OEM parts. The problem is strength of the ARC recycler network and assist in addressing the unique that many claims processes are geared to compensate characteristics present in the Canadian market. the bodyshop with a percentage markup on required “We are pleased to be the first international association to support ARA’s parts, which unfairly penalizes the lower-cost recycled efforts to enhance the auto recycling industry on a global scale. Adding on to part. “What incentive is there to save a company a few the existing Gold Seal model has meant a smooth transition for our members,” hundred dollars on a part when they’ll make more says Steve Fletcher, ARC’s managing director. money on new?” laments Gold. With insurers looking at every way to find savings in their premiums, taking another look at how parts are costed – including used – may come under question in future.

For the time being, the salvaged parts industry is looking at ways to polish up its image, by promoting the Gold Seal standard, at least within the auto repair and collision repair industries, and even targeting the consumer market in the future. For now, the goal is to present salvaged parts as a reliable, cost-effective and environmentally smart alternative to new – and to put the old image of the tough junkyard guy behind them.

T

Automotive Recyclers of Canada First to Adopt Gold Seal

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BE BLUE

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Standox p21.indd 21

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i-car

I-CAR Preserves Independence

In OE Repair Procedures The following memo was submitted to Bodyshop from the I-CAR (U.S.) executive.

D

uring the Collision Industry Conference meeting in November 2011, I-CAR, the Inter-Industry Conference on Auto Collision Repair, received a joint request signed by representatives from SCRS, ASA, AASP, and Assured Performance Network, requesting I-CAR to support various OEM repair procedure initiatives, in connection with the requesting organization’s associated position statement that OEM repair procedures are the recognized industry repair standard.

Over the past seventeen months, I-CAR has worked towards defining processes, capabilities, and resources to enable the organization to support the request in a manner that aligns with the organization’s vision, mission, and duty to represent the interests of the Inter-Industry with neutrality, and for the collective unbiased benefit of the InterIndustry.

Despite the significant effort put forth by the I-CAR board and staff, given the organization’s duty to the Inter-Industry, and the reality that there are open disagreements on the related topic of standards across the InterIndustry, the I-CAR Board of Directors decided that I-CAR will not proceed with implementation of a solution in response to this request as originally presented. The I-CAR Board of Directors enacted this decision at its March 7, 2013 I-CAR Board of Directors Meeting by unanimous consent of those board members in attendance at the meeting.

In terms of the organization’s duty to the Inter-Industry, on the basis of neutrality, the following three points were important in the Board’s decision: 1. The need for I-CAR to represent the best interests of the industry in an unbiased manner, avoiding the possible perception that I-CAR may be catering to the interests of any particular industry sub-segment(s) to the possible disadvantage of others.

2.

Potential difficulties constructing and managing the requested “Council” that

met both the needs of the requestors and I-CAR’s Inter-Industry charter.

3. The fact that although OEM procedures are widely recognized as the industry baseline for repairs, and I-CAR points to OEM procedures as such, there are opportunities to define recommended repair processes that would support and/or supplement OEM procedures given the span of possible repairs, consumer and insurer interests; while maintaining an unwavering commitment to complete and safe repairs.

The I-CAR Board of Directors thanks the requesting organizations for bringing forth the request. As I-CAR identified early on, much of the proposed solution that was developed builds on work that I-CAR already does to serve the industry. And certain elements of the solution are closely linked to ICAR’s strategic initiatives for 2013 and beyond. Thus, seeing value in certain elements of the proposed solution that would benefit the Inter-Industry, the I-CAR Board will work with staff to reframe and evaluate elements, such as continuing to work closely with OEMs to develop best processes and technical relations, as independent projects. For more information, consult I-CAR’s website at www. icar.com.

Aluminum Repair Webinar Held Aware that an increased number of vehicles made of lightweight aluminum structures are going to continue to occupy our roads, meaning that collision-damaged, aluminum-structured vehicles will become commonplace in many of today’s collision repair facilities, I-CAR conducted a webinar recently, in conjunction with Auto Body Repair News (ABRN), to delve into some of the considerations around repairing aluminum-intensive vehicles.

The webinar included an overview of aluminum, including considerations around stampings, extrusions, castings, galvanic cor-

rosion, and damage analysis. Information on attachment methods and processes was provided, in addition to general best practices for working with aluminum and details on heating and straightening.

Key highlights from the I-CAR Live course, Aluminum-Intensive Vehicle Repairs (ALI01), formed an important part of the webinar.

ALI01 premiered in November 2012 and is an interactive course with discussion, education, and decision-making exercises.

Throughout the course, students make repair decisions on a simulated aluminumintensive vehicle, exposing them to some of the considerations they may be faced with on a regular day in their own collision repair facilities.

Live Courses Converted Online A recent I-CAR study confirmed that training has a direct impact on performance, including improved touch time, cycle time, and CSI scores. The increasing demand calls for I-CAR to offer a greater volume of course opportunities; specifically, those that are accessible and available on-demand. To deliver on this industry need, I-CAR has added four additional online courses to its course catalogue: Stationary Glass (GLA02e), Mechanical Systems Analysis (DAM03e), Damage Analysis of Advanced Automotive Systems (DAM07e), and Wind Noise and Water Leaks (WNW01e).These online courses fulfill I-CAR ProLevel 2 training requirements from the Professional Development Program (PDP) and are also available in a live instructor-led environment. The content in the recently converted courses is appropriate for online, but is also beneficial when taken in the live instructor-led environment, giving students the option to match their learning preference.

To learn more about I-CAR training in Canada, or to register for classes, visit www. aiacollisiontraining.ca.

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wedge p23.indd 23

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welding

By Martha Uniacke Breen

Talk to the Experts:

Welding Techniques O

f all the processes that the collision repairer must master, none is more important than knowing the proper techniques for welding the various metals you encounter daily. Yet, as OEMs deploy ever more complex configurations of materials in vehicle design, and become more and more specific about proper repair techniques – even, in some cases, specifying that certain components not be repaired, but rather replaced – being sure that you are completely up to date on training and product knowledge has never been more crucial than today.

Marcel Bernier is a Red Seal Certified

Autobody Repair Tech and one of I-CAR’s expert trainers, who specializes in teaching state-of-the-art welding techniques. Based out of Winnipeg, where he currently works at Manitoba Public Insurance as a training and research technician, Bernier has worked as a repair tech since 1997. “I have worked as a tech, shop foreman, and was always involved in training apprentices,” he told Bodyshop recently. Bernier is certified to instruct over 30 I-CAR programs and is one of only three instructors in Canada certified to teach all three programs in the I-CAR Welding Qualification Series. “I also con-

tinually participate in manufacturer and OEM training as much as possible,” he adds.

Certainly, with mandates such as CAFE standards putting more and more pressure on carmakers to build vehicles that are lighter than ever to save on fuel consumption, while at the same time making them safer and more crashworthy than ever, researchers are constantly developing new materials that are nothing like the old-style steels found in our parents’ cars. And welding them, Bernier explains, is nothing like the old days either.

How exactly are they different, from a welding standpoint?

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welding

“UHSS and AHSS pose many new challenges in the repair field,” Bernier explains. “‘Heat affect zones (HAZ)’ and damaging the strength of the material is more of a concern than ever before with these new materials. I am seeing more support and procedures developed by the OEM manufacturers than ever before.

“Following these procedures is the most important step. STRW is becoming more common in these OEM procedures, because of the smaller HAZ, and subsequently less damaging to the material strength and properties.” Mig brazing, bonding, weld bonding, and rivet bonding are other attachment methods that experts like Bernier recommend, because of the limited heat damage these methods inflict.

Structural repairs and repairing misalignment have also changed drastically with the use of these new materials, he continues.

“Vehicles react differently now to collision forces with these new materials. Measuring the vehicle properly is a very important step, and the only way to tell where, or how far, the damage has travelled. More pulling force is

usually required, and damage that we were seeing repaired in the past now requires part replacement. The build sequence of the vehicle is also a major factor in new vehicle repair.

We are seeing vehicles that require the removal of undamaged pieces to repair the collision damage, because of the layering of parts and limited sectioning possibilities of the UHSS or AHSS parts.”

Recently, GM announced that it will be using aluminum in the doors of its Cadillac CTS. What are the key factors in working with this metal? “Aluminum is also becoming more popular on vehicles. [From a repair standpoint,] aluminum has some similarities to repairing steel, but also many differences.

Proper training, tools, and equipment are very important with all repairs, including aluminum. Manufacturer procedures again are always very important; some manufacturers specify areas where you can weld on aluminum vehicles, or if you can weld on them at all.”

One of the newest, and most innovative, materials to appear on vehicles lately is magnesium, which Bernier states is usually replaced if damaged in a collision. “There are no repair

procedures for welding magnesium that I know of in the autobody repair field.”

Bernier emphasizes that some of the most serious hazards in welding usually stem from not gathering the proper information or training. “Sectioning in an improper area where it wasn’t intended by the manufacturer can have serious affects on the safety of that vehicle in a subsequent collision,” he cautions.

“Applying heat changes the strength and properties of steels, so following correct procedures and limiting the HAZ is important.”

Bernier has some final words of advice for those who are unsure if their training (or that of technicians who work under their supervision) is up to the state of the art. “I always see improvement when we administer the I-CAR Welding Qualification Tests. Students see the effects of heat damage and proper welding technique, and how that translates to safe repairs during the welding portion and destructive testing. That is the most important factor involved in training: providing the tools and knowledge to complete safe repairs in collision work.”

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A.P.T. Auto Parts Trading CO. LTD. www.bodyshopbiz.com l May 2013 l Bodyshop 25

p24,25 MAY welding.indd 25

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products

Pressure Feed Spray Gun

Five-Ton Quick Pull

DeVilbiss Automotive Refinishing announces the new Tekna ProLite Pressure Feed spray gun, the latest in high performance spray guns. The gun features the TE40 high efficiency air cap and an HV40 HVLP air cap, 1.0 mm and 1.4 mm fluid tips, an analogue gauge, and more. The multiple set-up options provide the ability to work with a variety of refinish coatings. The new Tekna Pressure Feed ProLite spray guns are fully coated inside and out with QuickClean Technology.

QuickClean resists corrosion and allows for easy cleaning, resulting in reduced paint defects.

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Wedge Clamp Systems launches a lighter duty puller that offers more versatility and dual pulling capacity. Pulling up to five tons, the Quick Puller offers dual independent pulling capacity to enable the tech to set up two pulls at the same time. It boasts a 20% smaller footprint than Wedge Clamp’s reknowned EZE Roller – perfect for tight spaces. The integrated handle and swivel wheels ensure mobility for easy setup and storage. Combine the Quick Puller with Wedge Clamp’s EZE Tie Down anchoring system for an ultraproductive Express Repair bay.

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New Spray Gun App DeVilbiss is pleased to introduce the new DeVilbiss Spray Gun App for smartphones and tablets, available for Android and iOS operating systems, available through Google Play and the Apple Store. The new app has three key features: Spray Gun Comparison: helps select the right spray gun, with information on fluid tips and air caps, PSI and CFM specifications, warranty, and more; Spray Gun Set-Up: provides paint company recommended fluid tip, air cap, and pressure settings for a variety of refinish coatings; and Spray Gun Parts: displays schematics, part numbers, and specifications for the most current DeVilbiss spray guns. The DeVilbiss Spray Gun App is available for immediate download.

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26 Bodyshop l May 2013 l www.bodyshopbiz.com

p26,28 products.indd 26

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products

Continued from page 26

Apparel, Tool Products Added to Welding Catalogue Lincoln Electric’s updated 2013 Welding Gear Catalogue offers numerous new apparel and tool products that are functional, stylish, and safe for fabricators. Highlights in the latest catalogue include the new line of Jessi Combs Welding Gear designed especially for women, options for custom embroidery on welding jackets, additions to the facial protection category, welding brushes, welding curtains, welding blankets, and more. The new catalogue also features Lincoln Electric’s updated line of Viking Auto-Darkening Welding Helmets and the Premium Welding Gear Ready-Pak, an industrial-grade duffle bag loaded with top-grade equipment for the professional fabricator, and the Traditional Welding Gear Ready-Pak for the student or occasional welder.

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Water-Based Polishing System Mirka’s Polarshine products are the high-performance solution for today’s productive bodyshop. Polarshine products are waterbased, providing a safer alternative to competitive products.

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Mirka’s polishing kit includes everything needed to speed up your buffing and rework.

Mirka Ltd. www.mirka.com

One-Component Seam Sealers Lord Fusor HD Sealers are singlecomponent products designed for duplicating OEM beaded, brushed, sprayed, and weldsealed seams that will not flow back or allow brush marks and spray patterns to fade. In addition to weld sealing, Fusor HD offers a wide variety of applications to duplicate virtually any type of OEM seam. Available in white, grey, black, or beige, the seam sealers make use of Silane Terminated Polymer (STP) technology, which offers the following advantages over urethanes: greater flexibility, versatility, and durability; bonds and seals unprimed metals; weldable; no isocyanates, solvents, or shrinkage; excellent paintability; lower VOCs and no HAPs; virtually odour-free; non-yellowing; and greater UV resistance.

Lord Fusor www.lord.com/fusor

Abrasives Microsite Launches Saint-Gobain Abrasives has launched the Norton Bear-Tex microsite, www.NortonBeartex.com, supporting its multi-purpose innovative portfolio of non-woven surface conditioning products.

The new microsite features application solutions from Norton Vortex and Blaze technology brands for maximum productivity and features product- and industry-specific material such as removing surface defects, oxides and corrosion, deburring, mould cleaning, and blending uneven edges and marks.

Additional tools include Saint-Gobain Abrasives news and links to regional websites, allowing customers to find local Norton product suppliers.

Norton Abrasives www.NortonBeartex.com

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE RECYCLERS

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com

HAND CLEANERS

GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

S.B International Inc. www.sbintl.com “We keep engines humming”

ADVERTISERS INDEX Page #

BMW

25

Company

Page # www.apt-autoparts.com

32 www.bmw.ca

DuPont Performance Coatings

5

www.cromax.dupont.com

DuPont Performance Coatings (Standox)

21

www.cromax.dupont.com

FBS

13 www.fbs-online.com

Flat Line

26

www.flatlinessi.com

Ford Parts and Service

2

www.OEConnection.ca/shop

Kennedy Paint Consulting

19

www.southernpolyurethanes.com

Maaco

12 www.maaco.ca

Martech Services

17

www.breathingsystems.com

Mirka

7 www.mirka.com

Pro-Spray Automotive Refinishes

31

www.ProSprayFinishes.com

Sherwin Williams Automotive Finishes

27

www.sherwin-automotive.com

The Boyd Group

9

www.boydgroup.com

Wedge Clamp Systems

23

www.wedgeclamp.com

JOBBER NEWS / MAY 2013

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www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know. com, ronbrown@on.aibn.com, 1-800-665-8773

The Automotive Aftermarket WAREHOUSE DISTRIBUTORS E-Learning Centre Ltd www.aaec.ca & BUYING GROUPS AAEC - BEST - Business Bestbuy Distributors Limited Evaluation Support www.bestbuyautoparts.ca & Training - Instructing and Coaching with Independent buying the Proven Business Management Tools that group and warehouse drives a shop’s Bottom Line, Team Culture and distributor that allocates Marketplace Credibility. its profits to member shareholders and provides unbeatable value for independent jobbers.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers

Company A.P.T Auto Parts Trading

Duracool Refrigerants

Auto Test Tools.ca

BUSINESS MANAGEMENT SERVICES

Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

advertiser index

REFRIGERANT

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc. www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

Marketplace

BUSINESS FOR SALE: Mister Transmission business located in Regina, Saskatchewan, Canada. Perennial Top 10 franchise sales achiever for over 25 years. Very profitable.

Owner retiring. Long term assistant manager in place.

Financial information available upon signing of Confidentiality Agreement. Contact Jeff Sackville or Art Ingleby at 306.359.9799, email jsackville@ www. VOCcompliance.com ay-sk.com, aingleby@ay-sk.com.

Stay up to date at

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survey

Equipment Survey:

Out with the Old, In with the New Our survey revealed a broad spectrum of areas that shops are looking to invest in, from the need to replace worn-out spray booths to updating computer systems that will tie the front office and back shop operations together.

Motivations were equally broad, with quality work being a strong factor to consider.

Tim Monroe of Perry’s Auto Body in Pictou, N.S. put it succinctly in two points: “1. How to direct more customers to my door.

2. How to make my shop more attractive to possible ‘on the fencers.’”

Nearly half of all the respondents (45%) said that they the reason they are replacing what they have is because it is old and worn out, though some 20% said they are on the purchase trail to add capacity. Still the top three reasons stated are the aforementioned replacement of the worn out/old equipment, adding capability (approximately onethird), and vehicle technology change, at slightly less than a third.

Doing some drilling down into the data, it is the area of welding equipment that dominates, with talk of new materials and aluminum in particular.

And yet, it seems that even on the topic of equipment, the concerns turn to the insurance relationship.

“Pressure on profitabilty within the insurance repair model challenges payback periods for capital investment,” says Gord Hodson of Don Butt Auto Body Inc., in Oshawa, Ont.

S

ooner or later every business is faced with the fact that the tools they need to do their job will need replacing.

For the bodyshop, there has been so much

change in technology of the cars they must repair and the tools available, they can be faced with significant investment in their business just to stay current.

Tim Leslie, of Ottawa, Ont.-area Capital City Acrylic Repair invoked the words of a literary master in his assessment of the primary concern in making investment.

“Keeping up with the constant change. The dynamic of the tasks at hand are a constant challenge on the shop floor. Efficiency along with quality is paramount. With labour rates and the times given to complete the task at hand there is absolutely no margin for error.

Insurance companies need to help remove their cynicism. To quote Oscar Wilde, ‘A man who knows the price of everything and the value of nothing.’”

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In this business, it’s a matter of survival.

Color is the first – and sometimes the only – thing that customers notice. That’s why, with Pro-Spray’s accurate color match and exceptional hide, you get the

How important is your color match?

color right the first time.

You also get the industry’s cutting-edge color tools.

Like the Navigator ™ Precision Color Selection System and the PaintXpert ® Software.

What’s even better? Navigator delivers high-performing national rule, low VOC solvent and pigment-rich waterborne formulas in one simple system.

All at a value that will not only help your business survive, but also thrive.

Serious Color. Smart Business.™ 800.776.0933 ProSprayFinishes.com

facebook.com/prospray youtube.com/prosprayautofinishes

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Original BMW Parts

bmw.ca/parts

The Ultimate Driving Experience.®

KEEP YOUR BUSINESS RUNNING SMOOTHLY WITH ORIGINAL BMW PARTS. BMW Retailers are your source for Original BMW Parts that will keep you and your BMW customers satisfied.

Peace-of-mind comes from knowing you are using the perfect part for the job, allowing your customer’s BMW to continue performing like it was designed to.

By using Original BMW parts you benefit from: · BMW’s same-day-delivery* · 2 year manufacturer’s limited warranty · Parts that fit right the first time · BMW engineered, tested, and approved · Competitive Pricing

Model ** 2005 – 2011 3 Series 2005 – 2011 3 Series 2005 – 2011 3 Series 2009 – 2012 X1 2009 – 2012 X1 2004 – 2009 X3 2004 – 2009 X3

Product Name Windshield Head Light Left Fender, Front Left Windshield Head Light Left Windshield Head Light Left

Product Number 51 31 7 164 816 63 11 6 942 725 41 35 7 135 679 51 31 2 993 182 63 11 2 990 005 51 31 3 402 147 63 12 3 418 423

MSRP *** $ 425.00 $ 665.00 $ 425.00 $ 595.00 $ 540.00 $ 610.00 $ 730.00

Contact your BMW Retailer to discuss any applicable trade discounts.

Products like BMW windshields offer a perfect fit, seal, and clear view for the ultimate in safety and aesthetics.

A sample of products you may require is listed above.

To specify your application requirements and place your order, please visit bmw.ca to locate a BMW Retailer.

PERfECT TEAMWORK. PARTNERS IN QUALITY. ORIGINAL BMW PARTS.

©2013 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence. *Under normal conditions. Restrictions and certain limitations apply. **General model guideline, contact your BMW Retailer for exact model fitment and application, alternative parts may be required. ***Manufacturer’s Suggested Retail Price, Retailers free to set individual prices. Prices and availability is subject to change without notice. Taxes extra.

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