ClubsACTion Magazine March/April 2023 edition

MICRO-CONFERENCE: WELLNESS AND PSYCHOSOCIAL SAFE

WORK PRACTICES

DATE:    THURSDAY 25 MAY 2023

MORE INFORMATION TO BE SHARED SOON!

BOARD THE

GOLDEN TRAIN

Our golden train is back bigger and better, with the best games ready to entertain

• Featuring our famous Hold & Spin game mechanic

• Includes our classic games; Where’s the Gold, Queen of the Nile, 50 Lions with $1, $2 denoms

• SAP and LINK configurations to suit your venue’s needs

• Launching on our prestigious MarsX cabinet

To request a call from your Aristocrat Business Partner, Please scan the QR Code

CLUBSACT REPORT

Harm Minimisation – ClubsACT Seizing the Agenda

ClubsACT held another successful micro-conference in November on Harm Minimisation. The feedback was very positive and the themes touched on have proved useful in discussions with Government and the regulator in the period following the event. Some of the issues touched on were relevant to the consideration of our strategic planning review recently undertaken in February.

We are tweaking the model for these microconferences with each new event, and in February we hosted our first for 2023, with the topic of AML and Financial Governance. The keynote speaker for this event was Mike Phelan APM, the just retired former head of the Australian Criminal Intelligence Commission, the other key speaker was Michiel Brodie from Addisons who has extensive history in RG compliance and risk.

In his speech, Mr Phelan confirmed that there are no concerns from a law enforcement perspective with organised money laundering occurring in the ACT Club industry.

ClubsACT is committed to seizing the agenda on Harm Minimisation and anti-money laundering from the Government and to become less reactive in our posture on these debates. Our recent strategic planning session re-affirmed our boards commitment in this area.

RSA – Recognition Issues

The ACT is still having issues with the recognition of RSA certifications especially between the NSW and ACT jurisdictions. As the NSW RSA is a 5 year qualification and the ACT RSA is only three years, we are seeking the ACT jurisdiction standardise the qualification at least in line with the NSW jurisdiction. We have raised the issue with ClubsAustralia seeking their support to advocate a single national

standard so as to allow for free movement of employees between the jurisdictions, especially on the east coast given the mobility of the hospitality workforce. This position received support from Club Association representatives across all other Australian jurisdictions. The benefits of a single national standard are widely supported.

Ginninderry SPARK Job Trainer Program Summary

Our Second SPARK Training program completed as the previous year was finishing, being 4 weeks training program and 1 week work experience in venue. Of a class of 17, 9 graduates are now fully employed by ClubsACT members and the remaining have either extended their training or have attained employment elsewhere in hospitality. We look forward to the next program currently scheduled for May 2023 and ClubsACT is seeking to increase it training profile going forward for new entrants and existing workers in the industry.

Facial Recognition Technology Update

This issue has been going around and around now for some time. We have started a clean slate approach with the ACT Government and the Gaming and Racing Commission to try and finalise negotiations.

We have asked for a definitive position from the Minister on his support or otherwise for the trial so that we can either proceed or cancel the trial. At this

PARTICIPATION HIGHLIGHTS

70,629

TOTAL PARTICIPANTS

3,717

61,872

SCHOOL PARTICIPANTS

stage the trial is not viable without ACT Government support for the trail through facilitating access to the 600 or so self-exclusion data base. We are becoming less confident that any trial will occur in the ACT given the current issues with the ACT Human Rights ACT.

ClubsACT and Major Sports Strike a Strategic Partnership

ClubsACT recently met with the Board of the Coalition of Major Participation Sports ACT (COMPS) and secured in principle agreement for a strategic partnership. Final details are currently being negotiated with a view to formalising a structured working relationship going forward. This outcome would be consistent with the ClubsACT’s desire to form stronger partnership and/or associate membership arrangements with “clubs” otherwise not currently covered by our membership rules. This arrangement with COMPS ACT will see ClubsACT become the predominate voice in the ACT representing the sporting sector.

7,917 EMPLOYEES

180

COACHES & OFFICIALS

COMPS is a peak representative body for the following:

> AFL (NSW/ACT) Commission Limited

> A.C.T. Basketball Incorporated

> ACT Cricket Association Incorporated

> ACT Football Federation Limited

> Hockey A.C.T. Incorporated

> ACT Netball Association Incorporated

> Canberra Region Junior Rugby League Inc.

> Australian Capital Territory and Southern New South Wales Rugby Union Limited

> Tennis ACT Limited

Kind Regards

Craig Shannon CEO

Ginninderry Training + Employment Initiative

JobTrainer ClubsACT Hospitality Program

SPARK Ginninderry and Canberra Institute of Technology proudly supports training and employment initiatives for local people.

SPARK in partnership with Canberra Institute of Technology (RTO Code: 0101) and ClubsACT, are delivering an innovative accredited training program focusing on skills development, work experience and employment within the licenced club industry.

This program has been designed specifically to provide individuals with all the tickets and entry level skills required to apply for jobs in the licenced club industry. Targeting people living or working in the ACT, this program will provide participants with:

· Provide responsible gambling services (SITHGAM022)

· Provide responsible service of alcohol (SITHFAB021)

Use hygienic practices for food safety (SITXFSA005)

· Operate a bar (SITHFAB023)

Provide service to customers (SITXCCS014)

· Prepare and serve espresso coffee (SITHFAB025)

· Process financial transactions (SITXFIN007)

Personal Protective Equipment

Program partner, ClubsACT will provide work experience placements and real employment pathways for participants who meet the criteria. Commencing Tuesday 23 May, this 4 week program will run 4 days per week (Tues – Fri, 22 hours per week) and be a combination of theory, practical hands on learning and sector work placement. All classes will be located at CIT Reid Campus.

“The support and encouragement, helped me believe in myself, that I can do this. The SPARK program changed my life!”

- Hollie Williams 2022 participant

INFORMATION SESSION

When

Tuesday 2 May 2023

10:30am – 12:30pm

It is mandatory that all individuals seeking to be on the program attend this session.

This is a two-part session broken into:

1. An information presentation, followed by;

2. A selection session for eligible individuals.

To book a place and check your eligibility, please contact Shayla at Ginninderry on 1800 316 900 or spark@ginninderry.com

Where

CIT Restaurant (Reid Campus)

K Block, Level 1, 37 Constitution Avenue, Reid ACT

Costs

This program was made possible through JobTrainer and is a jointly funded initiative of the ACT and Australian Governments. Eligibility criteria applies.

1800 316 900 ginninderry.com

Delivered by Supported by Scan the QR code to register your interest in this program.

EMBRACE THE EV TRANSITION – USE AN ELECTRIC VEHICLE FOR FREE

With an electric vehicle (EV) revolution upon us and the ACT Government’s plan to phase out light Internal Combustion Engine vehicles by 2035, EV charging solutions will no longer be a “nice-to-have” but an expectation for the public and workplace staff.

ActewAGL, the trusted and largest EV infrastructure provider in the region, is helping local businesses to install EV charging solutions.

We’re also offering free advice to clubs in the ACT on everything from EV charging, commercial solar and hot water system upgrades.

Lease an EV for free

To help your club embrace the EV transition, ActewAGL is offering a free, two-week lease of the ActewAGL electric vehicle for your club staff to enjoy. All you need to do is agree to an obligation-free discussion about potential energy solutions for your club.

Getting started is easy

1. Contact the ActewAGL Energy Solutions team to discuss energy solutions, obligation-free.

2. Request the use of the Hyundai IONIQ.

3. ActewAGL will deliver the vehicle to your club and collect it at the end of the two-week period.

4. ActewAGL will cover all charging and insurance costs.

See how we have helped this local business make the EV transition: Goodwin Aged Care Services Case Study https://www.youtube.com/watch?v=w1lp0Lce50E

Contact the local team today at energy.solutions@actewagl.com.au

Australians have over $13 billion in lost and unclaimed super1

Finding an old account could make a big difference to your retirement.

Track

super

Find your lost super today.

Visit: australiansuper.com/lostsuper

Or scan QR code for more info.

Understanding market volatility and super performance

What do changes in investment prices mean for your future retirement security?

While investments will rise and fall over time, it’s important to understand how swings in performance – known as market volatility – can affect your super.

Changes in investment prices are more noticeable in the short-term. And it’s not unusual to expect periods of volatilty.

Labour shortages, increased consumer spending and global supply chain issues have all affected investment performance recently. This has also contributed to rising inflation, which can increase market volatility, together with lower fixed interest and equity (share market) return.

And while central banks have been rapidly raising interest rates, the increased cost of borrowing has seen local and global investment markets underperforming.

Over the last 20 years, even significant market events, like the Global Financial Crisis, appear relatively smooth when looking at overall long-term growth1.

Diversification is one key to AustralianSuper’s long-term investment strategy, helping to stay resilient in the face of changing market conditions. And while it can be tempting to switch options, it is important to remember that super is a long term investment.

information may be general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement available at australiansuper.com/ pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd.

This

AustralianSuper Pty Ltd, ABN

New laws prohibiting sexual harassment in connection with work apply from 6 March 2023.

These changes are part of the Australian Government’s Secure Jobs, Better Pay legislation that passed in December 2022.

Workplace sexual harassment protections

The changes mean:

• sexual harassment in connection with work is prohibited

• there are more protections against sexual harassment

• the Fair Work Ombudsman (that’s us) and the Fair Work Commission have new powers in relation to sexual harassment protections.

Read our expanded information

We’ve expanded our website information and updated our resources in response to these changes. Read more at New workplace sexual harassment laws.

https://www.fairwork.gov.au/newsroom/news/secure-jobs-better-pay/new-workplace-sexual-harassment-laws

You can find our existing information on the full set of the Australian Government’s Secure Jobs, Better Pay reforms at Secure Jobs, Better Pay: changes to Australian workplace laws

https://www.fairwork.gov.au/newsroom/news/secure-jobs-better-pay-changes-to-australian-workplace-laws

Support services

Contacting the police

Some forms of sexual harassment are criminal conduct.

If you have experienced sexual assault and feel you would like to make a complaint or report to the police, access Police contacts for sexual assault.

https://humanrights.gov.au/our-work/sex-discrimination/police-contacts-sexual-assault

Sexual assault support services

1800RESPECT is the national domestic, family, and sexual violence counselling, information and support service. If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800RESPECT on 1800 737 732 or visit 1800RESPECT.org.au

CUSTOM BRANDED UNIFORMS & HOSPITALITY WEAR

Born and bred in Canberra Liquid Promotions is a locally based boutique promotional company. We service many hospitality outlets with custom branded merchandise, promotional products and uniform needs.

We source from local and overseas suppliers providing high quality products and garments.

We pride ourselves on our customer service and being able to assist all our clients no matter how big or small.

Locally based in Canberra

High quality merchandise and clothing

Custom made options available

Many styles and decoration methods

Eco friendly merchandise and clothing

All branded merchandiseptions

Come see us or contact us below:

A: 2/20 Isa Street Fyshwick, ACT 2609

E: kylie@liquidpromotions.com.au

Office: 02 6162-3331 Kylie: 0419415125

Combat money laundering and drive huge efficiencies in your club

Clubs in the ACT and across Australia have faced greater scrutiny in recent years as regulators seek to clamp down on money laundering.

For club owners and managers, finding practical and cost effective ways to achieve compliance with antimoney laundering (AML) laws is no easy feat. This is especially true for clubs that still rely on individual systems to manage various aspects of operations – such as membership, point of sale, gaming, human resources, incident management, inventory, and warehousing.

With no “single source of truth” available, it’s extremely difficult to:

> effectively manage risk

> maintain an auditable data trail

> make informed decisions based on accurate, real time data

As the Australian Transaction Reports and Analysis Centre (AUSTRAC) ramps up compliance investigations, it’s time for club owners to consider leveraging purposebuilt solutions that solve these challenges.

The low down on Enterprise Resource Planning (ERP) systems

Technology has come a long way in recent times, and

ERP solutions are no exception.

An ERP solution helps an organisation to collect, store and analyse data across finance and operations in a single centralised system. Because it is businesswide, club owners are able to retire (and eliminate the subscription and maintenance costs for) all or most of their existing software which is also keeping their data and operations siloed.

In addition, the capabilities of an ERP make it possible to completely revolutionise how a club operates – driving huge efficiency gains, enhancing productivity, and promoting growth.

Leading ERP solutions like NetSuite achieve this through their extensive array of features, such as:

> flexible financials

> multi-entity consolidation

> inventory and warehousing

> advanced procurement

> projects, resources, time sheeting and job costing

> eCommerce web store

> non-profit features

> payroll, awards and human resources

> Customer Relationship Management (CRM)

> end-user driven reporting and analytics

> workflows, industry dashboards, roles and automation

From a data consolidation point of view, the ability to cross-reference a huge variety of datasets (from membership and marketing through to gaming and point-of-sale) opens up unprecedented insights for club owners and managers that they may never have known existed.

Automated data entry into a single system not only saves time – it reduces risk, frees staff to focus on value-add tasks, and effortlessly tracks data changes for enhanced financial integrity.

Dealing with periods of change (such as adding a new product or service, or any regulatory change) is made simpler with integrated data across Members, project, resource, inventory, and financial management.

Club owners can also rest assured their data is protected by advanced cybersecurity expertise that RSM offer. The latest cybersecurity solutions can set robust permissive access models, tracking data breach attempts and remediation efforts, and keeping event logs readily available for audits.

Leveraging your ERP for compliance assurance

When it comes to AML compliance, leading ERP systems like NetSuite enable vital data consolidation for comprehensive risk assessments and reporting required

by AUSTRAC.

The ability to track, analyse and report on suspicious behaviour gives club owners confidence in compliance and reduces the potential for hefty fines.

Built-in anomaly detection provides assurance that your systems is doing a lot of the hard work for you, with concerning trends and anomalies served up in a visual format for security personnel to review.

Deploying an ERP needn’t be complicated

ERPs such as NetSuite come with the majority of a club’s needs out-of-the-box. Club owners can then choose to add more solutions as and when it’s needed to solve specific challenges like cyber security and data analytics.

Ideally, working with an ERP consultant will give you the greatest chance of success. They can help you determine the right solution for your club, and develop a practical roadmap for deployment.

A skilled consultant will also be able to advise on maximising benefits and minimising costs, as well as ensuring everything is set up properly to meet all of your governance, risk and compliance requirements.

For more information on how to evaluate the NetSuite solution for your club, contact Brynt Moggach at RSM Australia on (02) 8226 4625 or complete this form: https://tinyurl.com/3e4fmuzf

ClubsACT Submission - the draft district strategies and the draft new Territory Plan

On 2 March 2023, ClubsACT members met for a consultative discussion on the draft District Strategies and the draft new Territory Plan with representatives of JACS and EPSDD.

Arising in the discussions, the following specific recommendations were made and are endorsed by ClubsACT.

Clubs ACT recommends, on behalf of its members:

> that the District Strategies should provide longer term information about changed land use that is relevant to club diversification efforts. For example, where there is a known future build-up of density along major corridors and around local centres, this should be clear from the documents;

> that rather than listing all club sites in the relevant District Strategies, consider a statement in each strategy document that identifies that club sites are change sites. This would give an express recognition of clubs as subject to priority for changed land use in the Territory Plan and District Strategies;

> seek a closer connection between planning and gaming policy so that government policy about a reduced reliance on gambling revenue through diversification is coordinated more consistently and effectively;

> the definition of ‘club’ in planning instruments and its effect on land use and zoning to require revision through specific consultation;

> a change to the uses permitted on club land be considered. For example, most club land is CZ6 (or PRZ2). CZ6 permits short stay accommodation but not residential uses. Clubs ACT suggest that allowing residential use of this land is necessary to support their diversification efforts and Government residential densification objectives;

> the government consider a ‘class’ treatment of club land to allow planning controls to match government gaming policy expectations regarding diversification (similar to SEPPs in the NSW planning system);

> serious oversight to be given to the final plans to ensure that the District Strategies will not become an obstacle to club diversification through land redevelopment. ClubsACT members are concerned that land use changes outside a 5-yearly review of the District Strategies may become more difficult;

> further draft circulation of the District Strategies prior to final consideration by government; and,

> development of a consolidated strategy for club diversification, and support to navigate government processes such as through a ‘clubs executive sponsor’. A singular point of entry for the industry to liaise with in their efforts to plan and prosecute development opportunities and to assist in resolving issues. This is a key recommendation of the Licensed club industry.

ClubsACT is happy to expand further on these matters and notes a commitment from EPSDD in the meeting of 2 March that these matters as raised by the industry will be given serious consideration in the finalisation of the plans.

Kind Regards

Craig Shannon CEO 3 March 2023

E u r o p e a n

KENO STRENGTHENS CLUB RELATIONSHIPS

Keno’s latest survey has shown how the business successfully reengaged with its club partners during 2022, fostering relationships to emerge stronger than ever.

Keno’s 2022 customer survey has revealed ACT clubs continue to view Keno as an important part of their business, however, there is also opportunity to build stronger strategic relationships by increasing clubs’ understanding of and engagement with Keno.

Keno has re-established its strong relationships and advocacy across the board, returning to pre-Covid levels. Its Net Promotor Score (NPS) increased 10 points from +33 in November/December 2021 to +43 in October/November 2022.

The results underlined just how well Keno has maintained the strength of its relationships, with 44% of venues seeing Keno as a business or strategic partner.

rating it at a benchmark effort level.

Notably, there was a big shift from Passives into Promoters, evidencing how effectively Keno has reengaged with its venue partners over the previous year.

A key survey highlight was that venues with higher levels of staff training and participation in LAM are significantly more likely to be Promoters and have stronger relationships with Keno.

“This survey tells us that on the whole, the closer you work with us and understand our product, the better your experience and the happier you are with it,” reveals Paul Malek, Keno’s General Manager of Licensed Venue Operations.

“The best message the Keno team could hope for is hearing that the work we’ve been putting into supporting our ACT club partners, your customers, and your communities, has been fruitful.

“After the two-year Covid hiatus, we were all pleased to be back. We are absolutely delighted that, in a tough trading climate, we’ve come out with such a positive response from our club partners, and we are very appreciative.”

Keno energetically brought back the ‘Play’ in 2022. In particular, Keno’s dedication to building on initiatives its partners say add value, including In-Venue Promotions for Local Area Marketing (LAM) and the Keno Training Platform, during the COVID-19 recovery period helped fortify relationships and advocacy.

Satisfaction was high across all states, rating at an average of 4.3 out of 5 stars. Importantly, 89% of venues who participated stated that they trust Keno, 83% love working with Keno, and 82% believe Keno’s products and services enhance their customers’ experiences in their venue.

Additionally, the vast majority of venues agree Keno makes it easy for them to operate Keno, with 91%

Survey participants affirmed that Keno is an important part of their venue’s entertainment mix, with 72% strongly agreeing customers expect Keno as part of the venue offering.

“This reminds us that whether we are a small or large part of your club’s turnover, we can still be an important part of your venue’s wholistic entertainment offering,” says Malek.

Survey participation was strong, with 20% of active venues getting involved and almost half of all participants being senior decision-makers (49%).

To find out how Keno can support your club in 2023, contact your Keno Sales Executive today.

The results underlined just how well Keno has maintained the strength of its relationships, with 44% of venues seeing Keno as a business or strategic partner.

FAST 15

WITH RICK KIMBERLY | RSM AUSTRALIA

Wage theft is when an employer deliberately and dishonestly underpays employee’s monies they are rightfully and lawfully entitled to. This includes wage in forms of hourly rates, overtime, penalty rates or even superannuation.

Board Member

What are the top three things you would ask or documentation you would ask for, in a board meeting to assist you in ensuring wage theft isn’t occurring in your venue?

I wouldn’t say its necessarily three things, it would quite simply be a detailed explanation outlining the level of assurance an organisation has around its wage compliance, as well as the actions and review undertaken to come to that conclusion on the level of assurance.

If wage theft occurs in your venue what are you liable for as a board member?

Directors can be held personally liable for superannuation underpayments.

- Is there a statute of limitation on wage theft?

This will vary depending on the obligation. Usually for an underpayment of wages, Fair Work will apply a 6-year review period. For superannuation, there is technically no statute of limitations, with obligations applicable back to 1992.

Could you inherit a past boards wage theft liability, or does the ATO (or other governing bodies) link it to the board that was responsible at the time for the theft?

There are certainly scenarios where you can inherit the previous compliance history of an organisation.

Before becoming a board member OR acquiring a business that has staff what should you be asking for or looking for to ensure you don’t inherit the liabilities of wage theft?

You should be looking for evidence that the business has considered their wage compliance obligations, and undertaken some level of review to gain a satisfactory level of assurance around its level of compliance.

Staff Member

What things should you be looking for on a pay slip to ensure wage theft isn’t occurring?

Checking that your hours worked have been accurately captured and reflected is a good first step.

- Who should a staff member first go to if they believe wage theft is occurring?

They should definitely speak to the business, preferably someone in HR and seek clarification.

If the allegation isn’t taken seriously by employers and is dismissed and the staff member believes there is more to it, who should the staff member contact?

The staff member may make a complaint to the ATO or Fair Work Australia but this should really be a last resort, where it is clear they are not being paid correctly.

How long does a staff member have to raise issues of wage theft?

There is no specific time limit, but an employer’s obligation for wages is usually 6 years, and for superannuation there is effectively no time limit.

Could a staff member be reprimanded for alerting authorities to the wage theft? How does a staff member protect themselves from any backlash?

A staff member shouldn’t; and any complaint they make can be anonymous.

Management Team

What processes and systems should management have in place to ensure wage theft isn’t occurring?

One which involves regular review and testing for wage compliance. But this can only be built from an initial deep dive of overall compliance in the first instance.

What type of review or who should management get to review the current processes in place to ensure correct legislation is being followed?

We recommend clients start with a technical review to ensure they understand completely what their obligations are. From here they can commence testing to ensure that what is actually happening matches what should be occurring. There is usually benefit to getting an independent view as well to ensure nothing is being overlooked.

How often should management be reviewing processes and systems in place?

We recommend at least annually.

Should management table wage related issues at every board meeting to ensure the board are informed on all wage related issues?

This will differ depending on the organisation. If there has been known issues of non-compliance it should be touched on regularly. But at a minimum it should be an annual discussion.

If you believe wage theft has occurred, by accident – what are the top three tips you would give to ensure you alleviate the reputational damage in the community?

1. Be proactive and voluntarily disclose. This will not only reduce penalties, but it demonstrates the values of the organisation and allows you to control the narrative.

2. Address the issues completely. If you do identify an issue don’t assume that is all that could possibly go wrong. Ensure you check your remaining obligations.

3. Learn from the mistake. Put in places process and controls to reduce the risk of future noncompliance, and ensure the business regularly tests these controls.

Rick Kimberley Partner Australian Global Employer Services (GES) Leader RSM Australia Pty Ltd

Economic outlook for 2023

LAST YEAR’S CHALLENGING CONDITIONS EXPECTED TO CONTINUE

Rising inflation and interest rates made 2022 a challenging year for the economy, both in Australia and around the world.

Economic activity is expected to continue to slow in 2023, as central banks try to control above average inflation figures. It’s predicated global interest rates will keep rising, to help reduce inflation and improve household spending.

It’s also predicted there will be recessions, or periods of negative economic growth, in many major developed markets including the US and Europe. In Australia, the forecast is for a slowdown in growth. A recession could happen too, however it’s less likely than more developed markets. Our inflation levels aren’t projected to be as high as major overseas economies, with the Reserve Bank of Australia (Australia’s central bank) also not expected to raise interest rates in line with other countries.

Consumer and business confidence looking up

Consumer and business activity from the 2022 September quarter shows growth in several areas, with the economy growing by 0.6%, up 5.9% on last year’s figure1. This could be good for future domestic economy forecasts in 2023, especially when compared to overseas.

After more than a decade of strong growth, the world is entering a period of weaker economic growth which may see more modest super returns compared to previous years.

AustralianSuper’s investment team will continue to adjust our investment portfolio as the economy moves. This helps manage risk and allows us to take advantage of investment opportunities with the potential for long-term growth in member returns.

Powerful partnering in hospitality

At Paynter Dixon we step up to every project, combining more than 100 years of creative problem solving and relentless determination to deliver better design and construction solutions.

People matter most, from first meetings to life-long partnerships.

Whatever your vision, we will work with you.

Suite 4.04, 17 Moore St Canberra 2600 ACT paynterdixon.com.au

1300 892 675

Club’s clever conversion taps into ‘relaxed and remarkable’ patron experience

Relaxed bar and dining experiences are on the rise in 2023. Last year saw average seating times lengthen by 2 hours or more, according to online booking software provider, ResDiary.

In partnering with design and construction company Paynter Dixon, Cowra Services Club has capitalised on this ‘long lunch’ trend with their new bar and servery.

‘CJ’s at 101 Brisbane’ has become the talk of the town, showcasing local musicians, regional produce and al fresco dining. Remarkably, the venue was made possible through the conversion of an under-utilised function area within the Club.

A retractable vergola roof and operable glass wall enable the ‘best of all worlds’ – separating or combining indoor and outdoor environments as desired. Decorative stone, timber rafters and hanging plants lend to the charm.

With the playful tagline of ‘Eat, drink and grove, the servery caters to a relaxed group setting with a pizzeria and shared plates.

It’s no accident that CJ’s is appealing to a younger generation and attracting new patrons to the Club community.

“The venue has exceeded every expectation,” says Lloyd Garratt, General Manager of Cowra Services Club.

“The working relationship we have with Paynter Dixon is absolutely fantastic.”

Over the past five years, Paynter Dixon has worked closely with the Club to modernise facilities.

Local clubs are encouraged to explore their potential for converting space by contacting our Canberra office, led by General Manager of Southern Region and ACT, Kirk Bolte.

Cowra Services Club

CLUB GOVERNANCE

Being a Director on a Board or Management Committee of a licensed club or not-for-profit organization is a big responsibility. The law is quite strict about how you each do your job governing your club, whether you are a volunteer or paid. At Club Governance we have provided face to face training for dozens of club Boards around Australia over the years, but that is not always convenient to get everyone together for a day. So, we have found a solution for your Board…

If you look at www.clubgovernance.com.au you will see your whole Board can access 15 videos on all the important information you should know. Now each Director and your CEO can watch it at home in their own time or the whole Board can include one module as part of a Board meeting together. Each module is easy to follow and understand and we are available by phone or email for any questions that may arise from watching them. For just $3000 plus GST the whole club Board has access for 12 months with an option to renew for another year after that for your club.

After watching all the video modules each Director will know their responsibilities and your club will be more legally compliant. You will have more productive Board or Committee meetings resulting in better club growth

and sustainability. No more one day training in a room somewhere and for much less cost you get access to our 20 years of governance training for clubs.

With gaming, liquor and anti- money laundering laws now in place it is important your Board can consider risk management, strategy, finances and oversight of your club. Ignorance is no defence in law.

Have a tour of our website at www.clubgovernance.com.au and send us

enquiry or ring Warren Tapp on 0411 111 588 or Geoff Wohlsen on 0429 994

We look forward to helping your club soon!

Categories for Clubs & Community Awards 2023

Clubs of the ACT support over 1000 community groups and it’s time to hear those stories!

Arts & Culture

Recognising Clubs that are empowering and developing arts, language and culture in the community, including supporting artists and performers, celebrating culture, including Indigenous culture, and helping provide public programming such as festivals, events, music, film, performing arts and the presentation of literature.

��TIP: Look at your club’s constitution and see if there are any relevant groups in the purpose of your club.

��TIP: Do you support a particular festival or day? Perhaps Reconciliation Day? Diwali? Do you go above and beyond for ANZAC day? Or do you have a relationship with the local arts groups where you support and promote the cause? Do you hold music events, concerts or Sunday sessions with local artists?

Hospitality Innovation

Recognise and celebrate outstanding achievements in the field of hospitality within the club industry. This award category acknowledges clubs that have demonstrated exceptional creativity and ingenuity in delivering exceptional customer service experiences to their members. Recognising clubs that have made significant strides in creating unique and memorable experiences for their members through innovation in various aspects of hospitality.

��TIP: Potential areas of innovation that may be recognised in this category could include:

Menu Innovation: This could involve creating unique, local, seasonal and healthy menu items that appeal to the club’s diverse membership base. This could also include offering a variety of options for dietary restrictions or preferences such as gluten-free, vegetarian or vegan options.

Service Innovation: This could involve implementing new and innovative ways to enhance the member

experience, such as personalised customer service, digital concierge services or utilising technology to streamline check-in processes or member communication.

Renovation Innovation: This could involve updating or renovating club facilities to create a more modern and luxurious experience for members, including the addition of new amenities.

Celebrating Diversity & Social Inclusion

Recognising innovative approaches that support inclusion by addressing the needs of a diverse community. This includes but is not limited to celebrating diversity, and involving people from a range of different social and ethnic backgrounds, different genders and sexual orientations, Indigenous programs, supporting people and special needs, disabilities and aged inclusion in our community.

��TIP: Did any of your sporting teams take part in a pride round or celebrate Mardi Gras this year? Did your club hold any cultural events or celebrations? Has your team reached an equal ratio of male: female or equal payments for all people? How old are your members and how are they recognised, supported and included in your club community? Does your club have sporting teams or meeting groups for people with disability? Do you actively employ people with disability?

Education, Learning & Development

Recognising support for learning, education and vocational training across all age groups that enhances the lives of those living in the community. This includes funding learning and school programs, providing education and training pathways, and supporting employee learning and development.

��TIP: Think of the development pathways your clubs have for your staff and volunteers. Do your Clubs do training or team development sessions?

Have any of your team members finished a significant qualification or length of service?

Has your club supported local schools or programs within those schools?

Contribution to Sport, Community Development & Wellbeing

A prestigious recognition given in the club industry to individuals, organisations, or teams that have made significant contributions to the promotion of sport, community development, and wellbeing. This award aims to acknowledge those who have demonstrated outstanding leadership, innovation, and dedication to improving the lives of others through sports and community initiatives. The award recognises individuals or organisations that have developed programs or initiatives that promote physical activity, healthy living, and wellbeing, and those who have made an impact on the community by promoting social inclusion and cohesion through sports.

��TIP: How has and does your club support those with mental health issues? Is there staff training or a chill out room? Other than GCO training, is there in venue training for recognising signs of problem gambling or other Mental Health Issues?

��TIP: Think about sport as all sports – Chess and Eightball are sports too! Oxford Dictionary defines sport as “an activity involving physical exertion and or skill in which an individual or a team competes against another or others for entertainment”.

��TIP: What initiatives bring people from different backgrounds together to create opportunities and promote respect and understanding?

Sustainability & Environment

Recognising the efforts of Clubs that have assisted the community by delivering projects and initiatives towards a sustainable future recognising the importance of our environmental sustainability in the community.

��TIP: Think about all areas of sustainability and environment including the circular economy, worm farms, recycling cans (or giving to a sports or charity to recycle).

Think about your clubs ESG strategy – authentically though, not just at a governance level.

Emerging Talent – Employee of the year

Recognises outstanding employees who have demonstrated exceptional skills, dedication, and potential for growth in their field. This award is specifically designed for those employees who are relatively new to the club industry but have shown a significant contribution to the organisation and the industry as a whole.

The ideal candidate for this award is someone who has been working in the club industry for two to five years, has shown a passion for their work, and has made a significant impact on their club or organization. They should have displayed exceptional performance, innovative thinking, and a commitment to delivering excellent service to members and guests.

��TIP: Consider the entire business and it’s moving parts when choosing who to nominate for this award.

Individual Service to the Industry

Individual Award nominated by Member Clubs and final determination is by the ClubsACT Board

Celebrating outstanding services to the Club & Community and recognising our ‘unsung heroes’ in our industry. This award recognises the service and dedication to not only the Club Industry but also the local Canberra community.

��TIP: Who contributes to your Staff, Management, Board, Team, or Volunteers tirelessly and has been involved in the Club Industry for a long period of time?

Heart of the Community

Club of the year Award, this will be awarded to the best overall club member entry, encompassing all stories, innovation and community involvement

Recognising the outstanding efforts of a Club/ Club Group that has had a significant positive impact on their community by contributing to and/or improving the social, cultural, financial or environmental wellbeing of the community.

2023 Clubs &

Community Awards ACT

Entry Form can be found here:

https://clubsact.com.au/wp-content/uploads/2023/03/2023-C-C-Awards-Submission-Form-FinalFinal.pdf

CONDITIONS

Category entries will be accessed by a panel of independent judges.

Submissions may be submitted either electronically or in hard copy.

The decision of the judging panel is final, no correspondence will be entered into.

Do not send in original photos.

ENTRIES OPEN: 16 of March 2023

ENTRIES CLOSE: 25 of August 2023, 23:59 AEST

All entries and requests for further information or clarification should be sent to;

KATE PALMER

EMAIL: kate@clubsact.com.au

PHONE: 02 6273 4694

1. In order for your submission to be valid, you must be one of the following:

a) A financial member of ClubsACT and situated within the state of ACT (fee free entry). Non-members of ClubsACT can enter at the discretion of ClubsACT and will be subject to an entry fee.

b) An organisation (corporate or community) who has worked with or benefited from a financial member of ClubsACT and situated within the state of ACT.

2. Individual Clubs of Club Groups are encouraged to submit independent entries.

3. In most cases, a submission must be for a current or ongoing project where the benefit has been within the past financial year. The judges will assess stories where the impact and value was developed strategically over time, rather than a one-off occasion such as a cheque-giving exercise.

4. By submitting an entry, the entrant indemnifies ClubsACT against all claims, losses, suits and demands made against or suffered by the club, due to any negligent act or omission on the part of the entrant - this includes unauthorised or uncredited use of images, videos or materials supporting an entry.

5. The entrant agrees that the Judge’s decision is final and understands no further correspondence will be entered into.

6. ClubsACT may use any stories, information, photographs or video footage submitted by entrants to promote the Clubs & Community Awards, other community events or in any way ClubsACT deems suitable.

7. Any promotion of a club’s status in the event must include the year in which recognition was received, e.g. the 2023 ClubsACT Clubs & Community Awards.

8. Every club qualifying as finalists must have a minimum of one representative of their club and/ or nominating organisation in attendance at the Clubs & Community CBR Awards Dinner.

9. The entrant agrees that in the 12-month period following the Awards Dinner, should any action be brought against the club that may bring discredit to ClubsACT and/or the club industry, any recognition that has been received may be revoked after completion of an investigation.

ACT Gambling Support Services

My name is Markus and I am the Lead Peer Support (Lived Experienced) and Community Engagement worker in the ACT Gambling Support Services team for Relationships Australia Canberra & Region. It is my passion to support people in the community who’ve been impacted by gambling harm.

I’m 62 years of age and I gambled from when I was incredibly young, playing cards for match sticks with family, until I sought support when I was 51. I haven’t gambled for over ten years and it’s a continuing journey, not a destination for me. I still access support services.

Gambling in all its forms exists all around me and I don’t seek to demonise gambling. I seek to educate people about potential harms that exist with a health and wellbeing approach and how to seek support if you, your family, or friends feel impacted.

Gambling harm does not discriminate. I used to work for major IT companies, I had readily available money to gamble, and it did not discriminate against me. At my lowest gambling point I spent money I didn’t have, couldn’t afford, or ever pay back as I dug a deepening hole for myself. This is not the journey that I had in mind for my life.

I gambled for 40 years, and for a lot of that time it was fun. I wasn’t always losing particularly substantial amounts of money, sometimes I was winning big. In fact, the worst thing that occurred on my gambling journey was to “win”. In 1980 I won $33,000 on a machine, close to $120,000 in today’s terms and a lot for a 20-year-old. I liked the feeling, the excitement, the attention, and I thought I could do it again (that was 42 years ago) and I now know gambling harm is so more than losing money.

It was “entertainment” until one day it wasn’t. I came to realise I was in a spiral of chasing losses, overspending, and hiding the reality of my gambling from family, friends, and colleagues. I woke up one day and realised gambling affected every aspect

of my life, my mental health, my work, and my relationships. It was costing my self-esteem, my pride, my family, and my friends.

If you walked past me in the street, you would not know that I have been impacted by gambling harm. Once again, I don’t seek to demonise gambling, I seek to educate people around potential harms that can exist and offer support for you, your family, or friends if you feel impacted.

ACT Gambling Support Services is one of the supports that are FREE, nonjudgmental, and confidential. Our team comprises three gambling counsellors and myself, a Peer Support worker with lived experience, that can engage with your journey at any point. We also have a Family & Friends of Gamblers group and you can register your interest by emailing agss@racr.org.au, phoning 02 6122-7182 or via the internet at racr.org.au or actgamblingsupport.org.au.

If you reach out, you will find 24/7 support through the National Helpline on 1800 858 858 as every story matters.

ClubsACT 2023 Events

10 FEBRUARY 2023 ClubsACT Strategy Planning Day

23 FEBRUARY 2023 Micro-Conference: AML & Financial Risk

25 MAY 2023 Micro-Conference: Wellness and Psychosocial Safe Work Practices

24 AUGUST 2023 Micro-Conference: Emerging Employment trends

14 SEPTEMBER 2023 AGM & Networking Event

23 NOVEMBER 2023 Micro Conference:

ClubsACT Clubs & Community Awards

14 MARCH 2023: Submissions Open

25 AUGUST 2023: Submissions Close

OCTOBER 2023: ClubsACT Clubs & Community Awards Night

Industry Events

22 & 23 MARCH 2023 AHG Expo – Brisbane Convention & Exhibition Centre 15 - 17 AUGUST 2023 AGE – ICC Sydney

Magazine Deadlines

EDM Deadlines

MEMBER CLUB LISTING

AINSLIE GROUP

• Ainslie Football Cub

• Gunghalin Lakes Golf Club

AUSTRIAN AUSTRALIAN CLUB

AUSTRALIAN CROATIAN CLUB

BELCONNEN BOWLING CLUB

CANBERRA CLUB

CANBERRA DEAKIN FOOTBALL CLUB

CANBERRA SOUTHERN CROSS CLUB

• Woden

• Tuggeranong

• Yacht Club

• Jamison

CANBERRA IRISH CLUB

CANBERRA SERVICES CLUB

CROATIA DEAKIN SOCCER CLUB

FEDERAL GOLF CLUB

EASTLAKE GROUP

• Eastlake Football Club

• Eastlake Calwell

• Eastlake Gungahlin

HARMONIE GERMAN CLUB

MAGPIES GOLF CLUB

MURRUMBIDGEE COUNTRY CLUB

NATIONAL PRESS CLUB OF AUSTRALIA

RAIDERS GROUP

• Belconnen

• Weston

• Gungahlin

ROYAL CANBERRA GOLF CLUB

RMC GOLF CLUB

SPANISH AUSTRALIAN CLUB OF CANBERRA

THE MAWSON CLUB

THE RUC AT TURNER BOWLS

THOROUGHBRED PARK

VIKINGS GROUP

• Erindale

• Town Centre

• Chisholm

• Lanyon

YOWANI COUNTRY CLUB

Associate Members

THE REX HOTEL

CAPITAL EXECUTIVE APARTMENTS

HOPSCOTCH BAR

Kindred Organisations

CANBERRA BUSINESS CHAMBER

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