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Client Giant Case Studies

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HOW ICAMEOUTONT OP WI THT OPOFMI ND

Rel at i ons hi pOver vi ew Cl i entappr eci at i onevent swer eabi gpar tofmybus i nes s . Ienj oyed s hower i ngmycl i ent swi t happr eci at i onandt heevent swer eanexcel l ent wayf ormet os t ayi nt hel oopaboutt hei rl i vesandvi cever s a. Whent he pandemi chi t , Iwast hr ownacur vebal l andbr oughtal l oft heevent st oa hal t . Cl i entGi anthel pedmehi tahomer unt hr ought hepandemi candhas keptmybus i nes ss t r ongert hanbef or e.

T oddJ ones I ndus t r y: Real E s t at e Si gnupDat e: Augus t3, 2 02 0

Ser vi c eOver vi ew Ipi vot edf r om f r equent l yhos t i ngcl i entappr eci at i onevent st os t ayi ng connect edt omor ecl i ent swi t hT opofMi nd. Cl i entGi antal s ocont i nual l y hel psmes how upf ort hem f ors peci al event swi t ht heHomeAnni ver s ar y andBi r t hdayPl an.

Ret ur nonI nves t ment If i r s ts i gnedup97cl i ent sonT opofMi ndandwi t hi n3gi f t i ngcycl es , I cl os ed2t r ans act i onsr ef er r edbyapas tcl i entonT opofMi nd, ear ni ng r oughl y$30, 000i ngr os scommi s s i on.

97 St ar t edwi t h

2

30k

Ref er r al s

Commi s s i on

Cl os i ng Cl i entGi anthel pedmes t ayi ncont actwi t hmycl i ent sanddi s pl aymy appr eci at i onwhenmybus i nes swast hr ownacur vebal l andkeept he connect i ons t r ongert hr ought hepandemi candbeyond. Ihavenot hi ng butamaz i ngt hi ngst os ayaboutmyexper i encewi t hCl i entGi ant .

21 2

%

Ret ur nonI nves t ment i n1 2mont hs


NI NERE F E RRAL S I N60DAYS. Rel at i ons hi pOver vi ew Showi ngappr eci at i onands t ayi ngconnect edt omycl i ent shasal ways beeni mpor t antt ome. Ius edt ohos tcl i entappr eci at i onevent st os how how mucht heymeant omeands t ayi ncont actwi t hmycl i ent s .Atone poi ntt hes eevent shadasmanyas200at t endeesbutIal wayswant edt o i ncl udemor ecl i ent st ocel ebr at e. Cl i entGi anthel peddi s pl aymygr at i t ude ands t ayi ncont actwi t hmycl i ent swhi l ekeepi ngi tf eel i ngper s onal .

Gr egCummi ngs I ndus t r y: Real E s t at e Si gnupDat e: Augus t2 0, 2 02 0

Ser vi c eOver vi ew IbeganmyCl i entGi antj our neybys i gni ngupcl i ent sonT r ans act i on Packages . Af t ers eei ngt hef eedbackf r om t hem, Ideci dedt oaddt hem andmor et oT opofMi nd. I t ’ sbeenaf ant as t i cexper i ence.

Ret ur nonI nves t ment Atf i r s t , Iadded30peopl eonT opofMi nd, Ir ecei ved9r ef er r al swi t hi n 60days( equal i ngapot ent i al of$200, 000i ncommi s s i on) . Imades ur e t oaddal l ofmycl i ent saf t ert hat .

30

9

St ar t edwi t h

Ref er r al s

60 Days

$2 00k

Cl os i ng Cl i entGi anthasal l owedmet oef f or t l es s l ys t ayt opofmi ndwi t hmy cl i ent s , gr ow mybus i nes s , ands how myappr eci at i ont omycl i ent s . T opofMi ndi sanobr ai ner .

pot ent i al commi s s i on


MORESP ACE . MORETI ME . MORERE F E RRAL S.

Rel at i ons hi pOver vi ew Pr i ort oCl i entGi antever yt hi ngwasmanual , s t r es s f ul andt ookupwayt oo muchs pacei nmyl i vi ngr oom. Addi ngCl i entGi antt oourbus i nes s al l owedmet of r eeupmor et i met os pendi npl acest hatmybus i nes s neededmet hemos t . Theaut omat i ont hr ought heCl i entGi antwebs i t e gavemet heabi l i t yt ogi f tandcat ert oeachcl i entasImett hem i ns t eadof bul kgi f t i ngper i odi cal l y .

Ser vi c eOver vi ew

J es s i c aSi guenz a I ndus t r y: Mor t gageL endi ng Si gnupDat e: May2 2 , 2 01 9

Wedi dn’ tj us tus eCl i entGi antwi t hourBuyerandRef i nancecl i ent s , weal s o us edi twi t hourcl os er ef er r al par t ner s . E achquar t ert heyr ecei veda per s onal i z edgi f tf r om ourt eam whi chmadet hem f eel appr eci at edand mor ecl os el yboundt oourt eam. Overt heyear swe’ vehaddoz ensofcl i ent s pos tpi ct ur esoft hei rgi f t st os oci al medi aandt hatendor s ementhasbeen hugef orourbr andi ngandbus i nes s !

Ret ur nonI nves t ment Bef or eCl i entGi antmos tofourcl i entcommuni cat i onwast r ans act i onbas ed andwi t hCl i entGi antwepi vot edt or el at i ons hi pcent r i ccommuni cat i on. I n 2021 , ourr ef er r al sf r om cl i ent st hatwer es i gneduponCl i entGi anti ncr eas ed by20%. Wewer eabl et ocapt ur et heat t ent i onofourcl i entSOIt hr ough s oci al medi aast heypos t edt hegi f t sandt aggedus .

Cl os i ng I fyouwantt odi f f er ent i at eyour s el fwi t hi nyourmar ket pl aceandi ndus t r yCl i ent Gi anthast obet hr eadi ngi nt ot hef abr i cofyourcus t omerexper i ence.

20

%

I ncr eas ei nRef er r al s


PROVI DI NGASE RVI CETHAT I SWORTHTE L L I NGOTHE RSABOUT

Rel at i ons hi pOver vi ew Repeat&r ef er r al bus i nes sar et hecor ner s t onesofanyt hr i vi ngReal E s t at ebus i nes sandhasal waysbeens omet hi ngI ’ veai medf or . I t ’ s al s oi mpor t antf ormet os how mycl i ent show i nvol vedIam i nt he pr oces sandt hatt heyf eel car edf or . Bef or ebecomi ngaCl i entGi ant , mybus i nes scons i s t edofappr oxi mat el y50% r ef er r al bus i nes s . Si nce t hen, t hatnumberhass kyr ocket edt o90%.

J os hAl exander I ndus t r y: Real E s t at e Si gnupDat e: F ebr uar y1 7 , 2 01 9

Ser vi c eOver vi ew TheT r ans act i onPackagesar eamaz i ngt os how mycl i ent sI ' mt her ef or t hem ever ys t epoft hewayaswej our neyt hr ought hebuyerors el l er t r ans act i on. T opofMi ndhel psmet akecar eofmycl i ent scons i s t ent l yaf t er t het r ans act i on, wheni tr eal l ymat t er s . I tkeepsusconnect edands et sus upt odi s cus sr ef er r al sort hei rnextt r ans act i on. Cl i entGi antt ot al l yel evat ed mycl i ent ' sexper i enceoft hes er vi ceweof f er , andgr owi ngmybus i nes s t hr oughr ef er r al smakest hemos ts ens e.

Ret ur nonI nves t ment Thecombi nat i onofT opofMi ndandT r ans act i onPackageshavehel ped myr epeat&r ef er r al bus i nes sef f or t l es s l ygr ow bymas s i veamount s , near l ymaki ngmyent i r ebus i nes sr unonr ef er r al bus i nes s .

32 St ar t edwi t h

50

%

Ref er r al Bus i nes s bef or eCl i entGi ant

90

%

Ref er r al Bus i nes saf t er becomi ngaCl i entGi ant

Cl os i ng I ’ veal wayshadext r emel ypos i t i ver es pons esf r om mycl i ent sabout t hei rexper i encedur i ngat r ans act i onandt hr oughoutt heyearwi t h T opofMi nd. Cl i entGi antmadegr owi ngmybus i nes seas y .


L E ADSF ROM MYSPHE REAND CURRE NTCL I E NTSE XPL ODE D!

Rel at i ons hi pOver vi ew Cl i entr el at i ons hi psar evi t al f oral l s ucces s f ul bus i nes s esandIwoul d buygi f tcar dsandphys i cal l yhel pcl i ent smovet os t ayconnect ed. However , Ineverhadas ys t em i npl acet hatenabl edmebecons i s t ent andef f i ci ent-unt i l Cl i entGi ant .

Ser vi c eOver vi ew Bys i gni ngmycl i ent supf ors er vi cess uchasT opofMi ndandt heBi r t hday pl an, Iwasabl et os t aycl os et opas tcl i ent s , f r i ends , andcr eat e" wow" moment st hr oughoutt heyear . Ir ecei vednumer ouscal l sands hout out son s oci al medi af r om cl i ent sexpr es s i ngt hei rgr at i t ude.

Ret ur nonI nves t ment I nmy1 s tyear , l eadsf r om mys pher eandc ur r entc l i ent sE XPL ODE D. Myi nves t ment si nt heT opofMi ndpl anandT r ans act i onE xper i ence Packagess aw ar et ur nof$1 94, 000i ncommi s s i ons . A38xr et ur n!

38x

ROI i n1 2mont hs

Cl os i ng

Cl i entGi anthasal waysbeenamaz i ngt owor kwi t h. Theyhavehel ped mebui l dbet t er , deepercl i entr el at i ons hi ps . Theyt akeexcept i onal car e ofmycl i ent si nani mpact f ul wayt hatl et st hem know how mucht hey mat t ert omeandmybus i nes s . Thankyou, Cl i entGi ant .

Nol anVanc e I ndus t r y: Real E s t at e


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