2024 Customer Satisfaction Survey

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α

Roads and infrastructure need improvement

46%

Council too slow to act/red tape

24%

Some services lacking

22%

Council is doing a good job

17%

Good services and facilities

16%

Poor communication

13%

Rates and charges too high

12%

Wasteful/poor financial mgmt

10%

Council does a poor job

10%

Better natural disaster preparation

8%

Issues with developments/planning

8%

Too City-centric

7%

Room for improvement

5%

Needs to promote employment/business

5%

Tries very hard

3%

Good communication

3%

Other

3% 0%

10%

20%

30%

40%

Roads and infrastructure need improvement

50%

54%

Council too slow to act/red tape

28%

Some services lacking

24%

Rates and charges too high

22%

Wasteful/poor financial mgmt

22%

Council does a poor job

18%

Poor communication

16%

Issues with developments/planning

12%

Too City-centric

9%

Better natural disaster preparation

9%

Needs to promote employment/business

8% 0%

10%

20%

30%

40%

50%

60%

Council is doing a good job

57%

Good services and facilities

35%

Roads and infrastructure need improvement

18%

Some services lacking

11%

Good communication

11%

Tries very hard

9% 0%

10%

20%

30%

40%

50%

60%

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1

Road and footpath improvement Development application (DA) Garbage/Waste management/Recycling/Tips Ranger matters Vegetation and trees Water, sewage Community services Drainage problem Rates inquiry Other parks and gardens Building inspections inquiries Road or bridge closures Traffic management/parking Water billing Septic tanks Cultural or sporting events Cultural facilities

17% 16% 11% 10% 9% 7% 4% 4% 4% 4% 3% 2% 2% 1% 1% 1% 1% 0%

5%

10%

15%

20%

100%

2% 1%

4% 7%

4% 2% 2% 3%

12% 11%

11%

90%

2% 3% 3%

6% 7%

80% 26%

11%

4%

13%

5% 4%

12%

4% 15%

9%

4%

20%

18%

70%

5%

12%

16%

30% 5%

60% 66%

9%

4%

50% 56% 38% 40%

40%

37%

31% 42%

30% 41%

20%

5% 16% 16%

10%

10%

20%

17%

18% 9%

6%

9%

0% Make a payment

4%

8%

2%

1%

Request Finding out Provide General Finding out Finding out Finding out Council to do about feedback on requests for about Council about local about local something emergency important or information policies or activities and flooding, road (eg to fix a planning and topical issues activities events closures etc. pothole) recovery activities

Face to face

Phone

Online

Email

Letter

Social media

TV/radio

Unsure/Other