Telehealth Visits Pre- and Post-COVID Onset Total Visits 2019 vs. 2020
5.3M
60%
3M
Medicare Advantage
4% ,98
4
Commercial 73K
36K
Medicare FFS 25K
April 2020
0%
8 1,6
53%
37%
2 visits per person Use remains much higher than preCOVID utilization
1.3M
9 visits per 100 people
1% 616K
1 1,6
8% 347K*
8 1,2
February 2020
Most Utilized Providers
Behavioral Health Trends
% of total visits, 2019 vs. 2020
Primary Care
38%
Visits Per Person
Visits to behavioral health providers
22%
9 visits per 10 people January 2021
2020
x2
8 visits per 10 people April 2020
Behavioral Health
34% 7 visits per 100 people
3 visits per person
% of total visits, 2019 vs. 2020
January 2021
*Only thru June 2020
2019
Overall Trends
Mental Health Conditions
192K All Payers 59K
March 2019 - Jan 2020 vs. March 2020 - Jan 2021
Top Reasons for Visits
2,6
Medicaid
Colorado All Payer Claims Database
Average 2 visits per person
38%
Visits to behavioral health providers continue to rise
4 visits per 100 people February 2020
For more information or to view the full Telehealth Services Analysis, visit us at: www.civhc.org