SIBD annual report 2021

Karangahape Station SIBD Annual Report

23 February 2021

SIBD Overview • Designation condition 61.2.

• How disruption to businesses, residents can be avoided, remedied, mitigated.

Key community concerns mapped

• Specific issues: • Disruption to traffic and access.

• Loss of customers.

• Loss of amenity.

• Impacts to community facilities.

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Annual Report - Overview • Designation condition 61.8.

Condition 61.8

• Provides overview of changes to the SIBD environment.

• Analyses matters raised by the community.

• Outlines how these matters have been responded to.

The Requiring Authority shall prepare an annual report on the identification, monitoring, evaluation and management of the effects outlined in the Social Impact and Business Disruption DWP together with a summary of matters raised by the community, and how these have been responded to. The report shall be presented to the Community Liaison Groups.

3

Statistics – Matters Raised by the Community Noise and Vibration

55

Access and Parking

36

Customer / Business disruption effects

19

Amenity

17

Communication

12

Air quality

11

Visibility and wayfinding

10

Contractor behaviour

9

Servicing and Deliveries

7

Safety

6

Other

3 0

10

20

30

40

50

60

Number of Complaints 4

Statistics – Location of Complaint Beresford Square

42

Pitt Street

25

Cross Street

20

East Street

14

Karangahape Road

14

Mercury Lane

4

Other

4

0

5

10

15

20

25

30

35

40

45

Number of Complaints 5

Statistics – Method of Complaint

Email

67

Phone

39

In person

9

Other

8

0

10

20

30

40

50

60

70

80

Number of Complaints 6

Statistics – Who made the Complaint 4

Business

Resident / building owner

53 Did not Specify

68

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Link Alliance response to complaints • Monitored conditions to confirm compliance with DWP’s (i.e. noise and vibration monitoring).

• Complaints investigated to ensure compliance with designation conditions.

Where possible, noisy or disruptive works delayed / undertaken at different times.

• Communicated to key stakeholders and public about upcoming works.

• Erected wayfinding and business promoting signage.

• Responded to complaints with input from Site Supervisors and Site Managers.

• Held meetings and information sessions with public and stakeholders.

8

Development Response • Conducted weekly site audits – assess quality of environment adjacent to construction zones.

• Utilised local businesses for Link Alliance needs.

• Customer car parking vouchers for Beresford Square Businesses.

• Custom made hoardings with Perspex windows.

• Art week initiatives: hiring local artists to create art on construction hoardings.

• Construction of community skate ramp for local skate event.

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