Karangahape Station Main Works Communication and Consultation Plan

Karangahape Station Main Works Communication and Consultation Plan

CRL-KRD-RME-LKA-PLN-800016

Revision: 000 Date: January 2020

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Communication and Consultation Plan

Karangahape Station Main Works Communication and Consultation Plan CRL-KRD-RME-LKA-PLN-800016 This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

000

30/01/2020

Final for submission

Simon Mitchell

Peter Roan

Approval Status Name/Title

Signature

Date

Prepared by:

Simon Mitchell Karangahape Community Manager

30/01/2020

Reviewed by:

Rachel Blundell Communications and Engagement Manager

30/01/2020

Approved by:

Peter Roan Consents Lead

30/01/2020

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Table of contents 1. Introduction ............................................................................................. 5 1.1

Karangahape Station Overview............................................................................................... 5

1.2

CCP Staging ............................................................................................................................. 6

1.3

Purpose of the Communication and Consultation Plan .......................................................... 6

1.4

Methodologies and References .............................................................................................. 6

1.4.1.

SIBD Monitoring and Reporting ............................................................................................ 7

1.5

Relevant Conditions ................................................................................................................ 7

1.6

CCP Review and updates....................................................................................................... 13

2. Karangahape Station Main Works .......................................................... 14 2.1

Overview of Works................................................................................................................ 14

2.2

Affected parties..................................................................................................................... 15

3. Overarching Strategies and Methodologies............................................ 16 4. Consultation and Communication Strategy ............................................ 20 4.1

Plan Overview ....................................................................................................................... 20

4.2

Consultation and communication approach......................................................................... 20

4.3

Key Project Messages ........................................................................................................... 21

4.4

Expected Outcomes .............................................................................................................. 22

5. Roles and Responsibilities ........................................................................ 23 5.1 Overview .................................................................................................................................... 23 5.2 Key Personnel ............................................................................................................................ 23 5.3 Link Alliance and CRLL Reporting Requirements ....................................................................... 23 5.3.1 Reporting tools........................................................................................................................... 24

6. Communication Approach........................................................................ 25 6.1 Strategy Overview: Conversation Locally; Broadcast to Wider Audience ................................. 25 6.2 Current and Planned Communication and Engagement Activities ........................................... 25 6.3 Communication Channels .......................................................................................................... 26 6.4 Branding and Collateral ............................................................................................................. 27 6.5 Identifying and communication with key stakeholders............................................................. 27 6.5.1 Parties affected by the project .................................................................................................. 28 6.5.2 Owners, occupiers and businesses ............................................................................................ 28 6.5.3 Network Utility Operators ......................................................................................................... 28 6.5.4 Auckland Council Parks Department ......................................................................................... 28 Page 3

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Communication and Consultation Plan 6.5.5 Heritage New Zealand Pouhere Taonga .................................................................................... 29 6.5.6 Emergency Services.................................................................................................................... 29 6.5.7 Auckland Transport .................................................................................................................... 29 6.5.8 Identifying additional people affected by the project ............................................................... 29

7. Protocols, Processes and Contact Details ................................................. 29 7.1 Community and Business Liaison Group.................................................................................... 29 7.1.1 CLG purpose ............................................................................................................................... 29 7.1.2 Process ....................................................................................................................................... 30 7.2 Stakeholders and affected parties ............................................................................................. 30 7.2.1 Pre-Construction Engagement ................................................................................................... 30 7.2.2 Construction Phase Engagement ............................................................................................... 31 7.2.4 Kaitiaki or Mana Whenua Forum ............................................................................................... 31 7.2.5 Network Utility Operators ......................................................................................................... 32 7.2.6 Emergency services .................................................................................................................... 33 7.2.7 Heritage...................................................................................................................................... 34 7.2.8 Auckland Transport .................................................................................................................... 34 7.2.9 CEMP and Sub-plan reviews ...................................................................................................... 34 7.3 Public Engagement .................................................................................................................... 35 7.3.1 Public Enquiries .......................................................................................................................... 35 7.3.2.

Complaints .......................................................................................................................... 35

7.3.3 Digital Channels.......................................................................................................................... 37 7.3.4 Media ......................................................................................................................................... 37 7.4 Managing Crisis and Emergency Situations ............................................................................... 37 7.4.1 Requirements ............................................................................................................................. 38 7.4.2 Emergency contacts ................................................................................................................... 38

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1.

Introduction

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) in the vicinity of Mt Eden Station. The CRL also involves the construction of two new underground stations at Aotea and Karangahape and a redeveloped Mt Eden station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance.

Figure 1-1: CRL Route and Location

This Communication and Consultation Plan (CCP) has been prepared in relation to the main construction works for the new Karangahape Station.

1.1 Karangahape Station Overview The Karangahape Station consists of two entrances, one at Beresford Square / Pitt Street and the other at Mercury Lane, linked together by platforms with two mined tunnels approximately 32m below Pitt Street. The Station will also comprise equipment rooms, ventilation systems and emergency egress at both Mercury Lane and Beresford Square / Pitt Street.

Given the nature and scale of the Karangahape Station construction, works will be undertaken in a staged manner, involving: ● ● ● Page 5

Early works (demolition, network utility relocation and site establishment works) – to be undertaken from October 2019 through to early 2020; Main construction works (construction of the station and mined tunnels for the rail tracks) – to be undertaken from early 2020 through to late 2023; and Public realm reinstatement – likely to be undertaken from late 2022 to late 2024.

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Communication and Consultation Plan

1.2 CCP Staging To reflect the staged construction approach for Karangahape Station, a series of CCPs are being prepared.

This CCP addresses the Karangahape Station main works, which are described in detail in the Construction Environmental Management Plan (CEMP) and summarised in Section 2 of this CCP. CCPs have been prepared for earlier stages of the project and will be prepared for the subsequent public realm reinstatement works.

1.3 Purpose of the Communication and Consultation Plan This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the Karangahape Station main works. The two key elements of the CCP relate to: ● ●

Communication: keeping stakeholders and affected parties fully informed on the progress of the works and the relevant processes involved so that they can make informed decisions.

Consultation: providing information/options and discussing them with stakeholders and affected parties, giving them the opportunity to influence and inform the management and mitigation of effects from the works and to inform the preparation of Delivery Work Plans (DWPs) and Management Plans required by the CRL designation conditions and the Aotea to North Auckland Line (A2N) resource consent conditions. The purpose and approach of this CCP is set out in more detail in Section 3 and the communication and consultation strategy is set out in Section 4.

1.4 Methodologies and References To ensure effective communication and consultation practices are implemented during the works, the International Association for Public Participation (IAP2) engagement spectrum1 has been considered in the preparation of this CCP. In addition, this CCP has been informed by the following strategies prepared by City Rail Link Limited (CRLL): ●

The CRL Overarching Communication and Consultation Strategy (2018); and

The CCP also builds upon the following plans: ● ●

●

1

The CRL Pre-Construction Communication & Consultation Plan (November 2015); and CRL Communication & Consultation Plans prepared to date for other CRL contracts (in particular the Britomart and Albert Street works). A number of plans, both current and in development, are relevant to the delivery of effective communications and community engagement for Karangahape Station main works. These include: Disruption Management Communications Plan. This has been developed for the construction of Karangahape Station and managing disruption relating to associated works. In particular, it ensures consistency with Auckland Transport, of message and approach.

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

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Communication and Consultation Plan ●

●

Karangahape Station Development Response Plan (DRP). The DRP is a plan of how the project can work with the local business community to mitigate the disruption caused by large-scale construction.

Karangahape Station main works ‘Social Impact and Business Disruption Delivery Work Plan’ (SIBD DWP). The SIBD DWP identifies measures that will be implemented to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during construction of the Karangahape Station main works. Appendix B of this CCP reflects the linked approach between the SIBD team’s engagement activities and those undertaken by the project’s communications and engagement team. Stakeholder meetings have often involved members of both teams.

1.4.1. SIBD Monitoring and Reporting The SIBD team will undertake a range of monitoring and reporting activities, the outputs of which will also inform the activities of the communications and engagement team.

Where possible the following measures will be carried out quarterly, unless otherwise stipulated: 1. Population; Statistical Area population statistics, updated annually with new projection announcements by Statistics New Zealand - Annual measure.

2. Movement; pedestrian counts, Traffic Management Plans (TMPs) issued nearby, traffic flow (provided via Auckland Transport) – Quarterly Measure.

3. Operations; Construction site audits issues and close out period – Quarterly Measure.

4. Social and Public Life; No. of events, type of events – Quarterly Measure.

5. Real Estate and Development; vacancy rates, prime rent and consents issued - Quarterly Measure.

6. Business and Commerce; No. of businesses, overall spending, no. of transactions, average transaction value via MarketView, business support uptake, vacant retail shops.

7. Environment – picked up in other monitoring.

An annual report will be prepared, and will capture the monitoring of: ● ● ● ●

The affected communities experience and perception of SIBD impacts The effectiveness of the identified Mitigation Measures.

Any changes in the community profile of the area.

Complaints and public enquiries.

1.5 Relevant Conditions Table 1-1 identifies the designation and resource consent conditions relevant to this CCP and where they are addressed in the document.

Table 1-1: Relevant conditions and location in this CCP

Conditio n No.

Condition

City Rail Link Designation Conditions Page 7

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Relevant section of CCP

Other Plans

Communication and Consultation Plan

Conditio n No.

Condition

Relevant section of CCP

Other Plans

15.1

The objective of the Communication and Consultation Plan is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the construction of the City Rail Link.

This document

15.2

The Requiring Authority shall prepare a Communication and Consultation Plan which shall be implemented and complied with for the duration of the construction of the City Rail Link.

This document

15.3

The Communication and Consultation Plan shall set out how the Requiring Authority will: (a) Inform the community of construction progress and future construction activities and constraints that could affect them;

6,7

SIBD DWP

(b) Provide early information on key Project milestones;

6,7

SIBD DWP

(c) Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in proximity parties regarding the development (as part of the review process provided by Condition 22) and implementation of the CEMP or DWPs (including SSCNVMPs, SSNMPs and SSCVMPs); and

7.2

(d) Respond to queries and complaints including but not limited to: (i) Who is responsible for responding; (ii) How responses will be provided;

5,7

CEMP, SIBD DWP

(iii) The timeframes that responses will be provided within.

15.4

Page 8

The Communication and Consultation Plan shall as a minimum include: (a) A communications framework that details the Requiring Authority’s communication strategies, the accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used (including any modern and relevant communication methods, newsletters or similar, advertising etc), and any other relevant communication matters;

4, 5, 6

(b) The Communication and Consultation Manager for the Project including their contact details (phone, email and postal address);

5.2

(c) The methods for identifying, communicating and consulting with persons affected by the project including but not limited to: (i) All property owners and occupiers within the designation footprint (ii) All property owners and occupiers adjacent to construction sites (Britomart and Albert Street (Designation 1), Karangahape

6,7

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CEMP

Communication and Consultation Plan

Conditio n No.

Condition

Relevant section of CCP

Other Plans

Road (Designation 4), Newton Station (Designation 5), Main Construction site and the works at Normanby Road and Porters Ave (Designation 6)) (iii) New Zealand Historic Places Trust (NZHPT) …….. (vii) Community Liaison Group(s) (refer Condition 7); ……. (x) Network Utility Operators, including the process: • To be implemented to capture and trigger where communication and consultation is required in relation to any material changes affecting the Network Utilities; • For the Requiring Authority to give approval (where appropriate) to Network Utility Operators as required by section 176(1)(b) of the RMA during the construction period; • For obtaining any supplementary authorisations (including but not limited to resource consents (including those required under a National Environmental Standard) and easements); • For inspection and final approval of works by Network Utility Operators; (d) How stakeholders and persons affected by the project will be notified of the commencement of construction activities and works, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6,7

(e) How stakeholders and persons affected by the project will be consulted in the development and review of the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs), including specifying reasonable timeframes for feedback;

6,7

CEMP, SIBD DWP and CNV DWP

(f) Methods for communicating in advance temporary traffic management measures and permanent changes to road networks and layouts to directly affected and in proximity parties, bus (public and private) operators, taxi operators, bus users, and the general public;

6,7

TAP DWP

(g) Methods for communicating in advance to surrounding communities (including sensitive noise and vibration receivers) which must be notified at least 24 hours in advance where construction activities are predicted to: (i) Exceed the noise limits (refer Condition 31); or

6,7

CNV DWP and SSCNVMP

(ii) Exceed a vibration limit (refer Conditions 33 and 34); or (iii) Be within 200m of a blast site (refer Condition 32).

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Conditio n No.

Condition

Relevant section of CCP

Other Plans

(h) Methods for communicating in advance proposed hours of construction activities outside of normal working hours and on weekends and public holidays, to surrounding communities, and methods to record and deal with concerns raised about such hours;

6,7

CNV DWP and SSCNVMP

(i) Methods for communicating and consulting with mana whenua for the duration of construction and implementation of mana whenua principles for the project (refer to Conditions 8 and 49);

7.2.5

(j) Methods for communicating and consulting with the Auckland Council Parks Department regarding works to be undertaken to any trees on public land (streets, squares, etc.) located within the City Rail Link surface designation footprint, including how trees not being removed, or in close proximity to the surface designation footprint where works are occurring, will be protected;

6.5.4

Further provisions for Notable Noise and Vibration Receivers are contained in Condition 16.

TV DWP

(k) Methods for communicating and consulting in advance of 6.5.5 construction works with emergency services (Police, Fire, Ambulance) on the location, timing and duration of construction works, and particularly in relation to temporary road lane reductions and/or closures and the alternative routes or detours to be used, with specific detail around the management of the Fire and Ambulance from their central stations on Pitt Street;

SIBD DWP and TAP DWP

(l) A list of Stakeholders, directly affected and affected in proximity parties to the construction works who will be communicated with;

Appendix B

SIBD DWP

(m) How communication and consultation activity relating to construction activities and monitoring requirements will be recorded; and

5.3

CEMP

(n) ‌‌.

N/A

N/A

15.5

The Communication and Consultation Plan shall also include (as relevant) linkages and cross-references to the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs).

As referenced in this document

15.6

The Communication and Consultation Plan shall include a summary Appendix B of the communication and consultation undertaken between the CRL and parties as required by the Pre-construction Communication and Consultation Plan. The summary shall include any outstanding issues or disputes raised by parties. The Communication and Consultation Plan shall be reviewed six monthly for the duration of construction and updated if required.

Any updated Communication and Consultation Plan shall be

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SIBD DWP

Communication and Consultation Plan

Conditio n No.

Condition

Relevant section of CCP

Other Plans

provided to the “key contacts� (see Condition 13) and the Auckland Council Consent Monitoring officer for review and agreement on any further action to be undertaken. Any further action recommended as a result of this review shall be undertaken by the Communication and Consultation Manager for the City Rail Link and confirmation of completion provided back to the Auckland Council Consent Monitoring officer.

15.7

If, in the course of amendments undertaken as part of the review process, a material change to the Communication and Consultation Plan is made, those parties affected by the change shall be notified within 1 month of the material change occurring.

1.6

Resource Consent Conditions 25

27

At least 3 months prior to the commencement of construction, the Consent Holder shall prepare a CCP the purpose of which is to set out a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the construction of the Project.

This document

The CCP shall be based on and, where appropriate, incorporate the provisions of the PCCP, and shall set out how the Consent Holder will: a) Inform the community and business of construction progress and future construction activities and constraints that could affect them;

6,7

SIBD DWP

b) Provide early information on key Project milestones;

6,7

SIBD DWP

c) Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in-proximity parties regarding the implementation and review of the CEMP or other Management Plans;

6,7

d) Respond to queries and complaints including but not limited to: i) Who is responsible for responding;

6,7

ii) How responses will be provided; and iii) The timeframes within which responses will be provided.

28

The CCP shall (as a minimum) include: a) A communications framework that details the Consent Holder’s communication strategies, accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used (including relevant communication methods, newsletters or similar, advertising etc.), and any other relevant communication matters;

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4,5,6,7

Communication and Consultation Plan

Conditio n No.

Condition

Relevant section of CCP

b) The Communication and Consultation Manager for the Project including 24 hour contact details (phone, email and postal address);

5

c) The 0800 CRL TALK phone number;

7.3.1

d) The methods for identifying, communicating and consulting with persons affected by the project including but not limited to: i) All property owners and occupiers of the sites that are identified at Appendix A, and adjacent to the Project’s construction sites;

6,7

Other Plans

CEMP

ii) Mana Whenua unless any of those named advise the Consent Holder of a different liaison process; iii) Heritage NZ; iv) NZ Transport Agency/ Auckland Motorway Alliance (AMA); v) Kiwirail; …….. viii) Network Utility Operators; and ix) The Community and Business Liaison Group (refer Conditions 16-24) e) How stakeholders and persons affected by the Project will be notified of the commencement of construction, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6,7

f) How stakeholders and persons affected by the Project will be 7 consulted in the development and review of the CEMP and other Management Plans, including specifying reasonable timeframes for feedback;

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g) A list of stakeholders, directly affected and affected in-proximity parties to the construction works with whom the Consent Holder will communicate;

Appendix B

h) …..

N/A

N/A

i) A summary of communication and consultation undertaken between the Consent Holder and parties as required by the PCCP. The summary shall include any outstanding issues or disputes raised by parties;

Appendix B

SIBD DWP

j) How communication and consultation relating to construction activities and monitoring requirements will be recorded; and

5

CEMP

k) How opportunities to interpret and display archaeological finds within the Project area will be identified and implemented, including how Heritage NZ will be involved in this process.

6,7

HC DWP

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Conditio n No.

Condition

Relevant section of CCP

29

The CCP shall also include (as relevant) linkages and crossreferences to the CEMP and other Management Plans.

As referenced in this document

30

The CCP shall be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the “key contacts” and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken.

1.6

31

Any further action recommended as a result of the review under Condition 30 shall be undertaken by the Consent Holder’s Communication and Consultation Manager for the Project and confirmation of completion shall be provided to the Council (Team Leader Central Monitoring).

Noted

32

If, in the course of amendments undertaken as part of the review process under Condition 30, a material change to the CCP is made, the Consent Holder shall notify those parties affected by the change within 20 working days of the material change occurring.

1.6

33

The CCP shall be implemented and complied with for the duration of the construction of the Project.

Noted

Other Plans

1.6 CCP Review and updates This CCP is a live document that will be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the parties referred to in CRL designation condition 15.6 and resource consent Condition 28(d) and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken.

In accordance with designation Condition 15.7 and resource consent condition 32, any parties affected by material change to the CCP shall be notified of the change within one 20 working days of the change occurring.

A formal review process is described in the CEMP.

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2.

Karangahape Station Main Works 2.1 Overview of Works

The main construction works for the new Karangahape Station are described in detail in the CEMP and summarised in Table 2.1 below (refer also the drawings provided in Appendix B of the CEMP).

It should be noted that construction of the Mercury Lane and Beresford Square station entrance superstructures and other building units for Karangahape Station, along with the internal station fit out and public realm reinstatement works will form part of a separate Outline Plan to be prepared in the future prior to the commencement of the respective works.

Table 2.1: Overview of Main Works Construction Activities

Works Location General establishment works Mercury Lane

Overview of construction activities ● ●

● ● ●

Beresford Square

● ●

Construction Support Areas

●

●

Installation of hoardings and temporary traffic management around active construction zones Construction of the temporary shaft at Mercury Lane to provide access for tunnel construction. Works will include excavation, piling and construction of the above ground acoustic enclosure surrounding the shaft.

Excavation of platform tunnels (likely using a road header) from the temporary shaft through to the Beresford Square station box.

Diaphragm wall construction and piling around the perimeter of the Mercury Lane station box.

Construction of the Mercury Lane station box, involving: o Top down construction works - excavation and floor slab construction; and o Bottom up construction works - rock breaking and excavation, construction of floor slab and rail platforms. o Off-site disposal of excavated material from the temporary shaft construction, mining of platform tunnels and station box construction.

Diaphragm wall construction and piling around the perimeter of the Beresford Square station box.

Construction of the Beresford Square station box, involving: o Top down construction works - excavation and floor slab construction; and o Bottom up construction works - rock breaking and excavation, construction of floor slab and rail platforms. o Off-site disposal of excavated material from the station box construction.

Continued establishment of Construction Support Areas (CSA) at Beresford Square and Mercury Lane (following on from the establishment works undertaken as part of the early works and authorised by the early works plans). This will include the bentonite plant, water treatment plant and temporary spoil storage areas.

Operation of the Beresford Square and Mercury Lane CSAs.

It should be noted that the demolition of buildings and above ground structures within the Mercury Lane Construction Support Area is authorised by the CRL Enabling Work Outline Plan – Karangahape Road Demolition Works (Auckland Council reference OPW60339200), confirmed in June 2019. Utility diversions, tree removal and set up of the Construction Support Areas at Mercury Lane and Beresford Square have also been authorised by the Karangahape Station Early Works Outline Plan, (Auckland Council reference OPW60347591), confirmed in November 2019.

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2.2 Affected parties A comprehensive stakeholder list will be maintained, enabling targeted communication with the local and wider community. Affected parties are defined as: ● ● ●

Tenants and owners of property within or adjacent to the project area, including business owners and residents (refer Figure 2-1 for directly affected and affected in proximity parties).

People who work within or regularly visit the project area.

People who travel through the project area.

Figure 2-1: Map showing directly affected properties in purple and affected in proximity parties in bluewithin or adjacent to the main works area

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3.

Overarching Strategies and Methodologies

This section outlines the existing CRLL communication and engagement strategies that have informed the preparation of this CCP along with key public participation and guidance, in particular the IAP2 engagement spectrum.

3.1 International Association for Public Participation IAP2 is an international association of public participation and engagement practitioners. To ensure that this CCP is effective and all communication and consultation is meaningful, the International Association for Public Participation’s (IAP2) core values2 have been used in the development of this CCP. These are: ● ● ● ● ● ● ●

Public participation is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process.

Public participation includes the promise that the public's contribution will influence the decision.

Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers.

Public participation seeks out and facilitates the involvement of those potentially affected by or interested in a decision.

Public participation seeks input from participants in designing how they participate.

Public participation provides participants with the information they need to participate in a meaningful way.

Public participation communicates to participants how their input affected the decision.

IAP2’s community engagement spectrum of participation is based on the decisions to be made and the associated level of influence (if any) the community has on project decision making, noting that the level of public engagement will depend on the likely impact of a project on communities.

Community engagement for CRL will range from informing people about the project, to consulting and involving them in meaningful decisions about key aspects of the project design as well as empowering them with the opportunity for innovative initiatives. Table 3-1 below identifies examples of how the proposed CRL engagement approach aligns with the IAP2 spectrum and how communication and engagement activities will help achieve the objectives for the project.

2

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Core-Values Page 16 | Karangahape Station Main Works

Communication and Consultation Plan Table 3-1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

Empower

•

Website updates

•

•

•

Mana Whenua Forum

•

Social media

•

Local Boards

● Opportunities for communitydecision making will be identified through the engagement activities with affected parties and stakeholders

•

Project newsletters and factsheets

•

Project enquiry email and phone line

● Construction notifications

•

Community information pop-up hub

Community and Business Liaison Group (CLG)3 ● Stakeholder workshops, presentations and briefings

Social impact assessments

● Advisory Boards / Steering Groups

● Opportunities for collaboration making will be identified through the engagement activities with affected parties and stakeholders, particularly in relation to the Development Response Plan (DRP).

The results of engagement undertaken in relation to the CRL project to date have and will continue to inform the management and mitigation of actual and potential adverse effects from the works and the preparation of the suite of Delivery Work Plans and Management Plans required by the CRL designation and resource consent conditions.

3.2 The CRL Overarching Communication and Consultation Strategy (2018) CRLL is committed to delivering a high level of communications and engagement and the implementation of the overarching Communication and Consultation Strategy is recognised as supporting the delivery of the CRL and of building positive perceptions of the CRL throughout its development and delivery.

Table 3-2 provides an overview of CRLL’s communications and engagement objectives for the wider CRL Project.

3

The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group.

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Communication and Consultation Plan Table 3-2: Communications and Engagement Objectives

These objectives have been adopted by the Link Alliance in the development of this CCP.

3.3 Communication and engagement strategic objectives and principles A Communication and Consultation Strategy was first established for the CRL project in 2012, including a range of objectives and principles. These were adopted in the Pre-Construction Communication and Consultation Plan prepared by Auckland Transport (November 2015) and subsequent CCPs prepared for the CRL construction works undertaken to date.

The engagement objectives and principles set out in the Communication and Consultation Strategy have informed and been adopted in the preparation of this CCP. These include the following: A proactive approach - approach stakeholders with information rather than sit back and wait for people to come to it with inquiries; key stakeholders and affected parties have a right to express their views and concerns about a project that has the potential to affect them.

Effective communication channels - maintain constructive links with key stakeholders by communicating on a regular basis; continual networking and presence in the business and other relevant communities; and seeking opportunities for dialogue and information-sharing.

Openness about issues - be upfront and transparent about what is proposed and provide as much certainty as possible while acknowledging that aspects of project detail is not finalised.

Responsiveness - Responses will use best practice by being timely, full, helpful, frank and detailed; key stakeholders and affected parties have a right to expect that their views and concerns will be listened to and considered in project decisions even if agreement cannot be reached.

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Communication and Consultation Plan The objectives have four areas of focus: 1. Inform stakeholders about the Project ● ●

Engage constructively with key stakeholders/target audiences, providing consistent information across the project Maintain and enhance existing relationships for ongoing constructive engagement

2. Explain the process and timing ● ●

Ensure key target audiences and stakeholders have an accurate understanding of the project and its implications Explain how the planning processes work and how people can input into them

3. Educate people about the CRL ● ●

Discuss how the project fits into strategic city planning and the regional development of transport infrastructure Minimise uncertainty and dispel misinformation

4. Enhance our reputation ● ●

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Being open and responsive to stakeholder feedback Manage communications risks that may impact the project and our reputation.

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Communication and Consultation Plan

4.

Consultation and Communication Strategy 4.1 Plan Overview

This CCP has been prepared to provide a communications framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected inproximity parties during the Karangahape Station main works.

In accordance with the designation and consent conditions, this CCP set outs the processes and protocols that will be implemented by the Link Alliance during the main works to: ● ● ●

●

Inform the community of construction progress and future construction activities and constraints that could affect them.

Provide early information on key project milestones.

Obtain and specify a reasonable timeframe for feedback and inputs from directly affected and affected in-proximity parties regarding the development and implementation of the CEMP and sub-plans (DWPs and Management Plans).

Respond to queries and complaints including but not limited to: ● ● ●

Who is responsible for responding to feedback and inputs; How responses will be provided; and The timeframes within which responses will be provided.

4.2 Consultation and communication approach The purpose of this CCP is to describe the processes and protocols relating to how the Link Alliance will: ● ● ●

Manage and deliver communication and consultation with the community, stakeholders, affected parties and affected in proximity parties during the Karangahape Station main works.

Undertake project partner and stakeholder relationship activities (including the Mana Whenua Forum, Local Board engagement and engagement with the media).

Comply with the requirements and responsibilities set out in the CRL designation and resource consent conditions and the overarching CRLL Communication and Consultation Plans (as identified in Section 1.4) for the wider CRL project.

This CCP will ensure: ● ● ● ● ● ● ● ●

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The public, including affected in proximity and directly affected parties, are well informed of the project – works progress and any potential impacts that could affect them.

Disruptions are minimised.

There is ‘one face’ for the project.

Both the Link Alliance and CRLL maintain a positive reputation and support amongst the stakeholder groups.

Information is provided early on key project milestones.

A framework is provided to obtain feedback and input from directly affected and affected in proximity parties.

That queries and complaints are responded to quickly and appropriately.

Stakeholders, including the media, pedestrians, motorists, adjacent residents and businesses, are positively engaged. | Karangahape Station Main Works

Communication and Consultation Plan ●

All parties involved in the project understand their responsibilities and can collaborate and quickly respond to stakeholder concerns.

4.3 Key Project Messages The key messages to be communicated to affected parties, stakeholder and wider audiences in relation to the wider CRL works are: ● ●

● ● ●

● ●

CRL is integral to meeting Auckland’s growth and subsequent transport demand.

Completing the CRL will provide faster, more frequent travel for all Auckland rail users with two new stations at Aotea and Karangahape and major redevelopment of the Britomart and Mt Eden Stations.

Better frequency and reliability will encourage people to leave their cars at home, easing pressure on Auckland’s roads for those who need to use them.

The CRL is more than just improving public transport. It is a transformative project that will lead the way in integrated transport and urban development.

It will enable significant residential and commercial development around the stations to create new urban precincts, support our housing needs, enhance our environment and make Auckland a more attractive place to live.

Disruption during construction will be managed to ensure Auckland keeps working.

The CEMP and sub-plans developed for the works reflect unwavering commitment to environmental sensitivity and community well-being, cultural matters and safety.

The following key messages are particularly relevant to the Karangahape Station main works: ●

●

● ● ● ● ● ●

● ●

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Karangahape Station is a new 32 -metre-deep, 203-metre long, underground station with entrances on Mercury Lane and Beresford Square. Up to 1400 people are expected to disembark here at peak times.

The directional flow of Cross Street will be reversed from mid-February 2020 until the completion of the project. This is to allow for the safe passage of larger vehicles through the Cross Street / Mercury lane intersection as Alliance works will reduce the road width of Mercury Lane.

The Link Alliance is working with Auckland Council and Auckland Transport to ensure that people are aware of changes to access through the project area and can plan their journeys.

The Link Alliance seeks to build and maintain relationships of trust with stakeholders.

The Link Alliance will communicate new information and respond to stakeholder concerns and questions in a proactive and timely manner.

Community engagement will be facilitated by a dedicated project email address, 24/7 0800 number, Community Liaison Group and regular drop-in session.

Throughout works, we will keep footpaths open and properties accessible.

Access will be maintained to all properties during the works. In the event that short term and temporary impacts on property access are required, the Link Alliance will engage with the affected parties prior to the works being undertaken.

We will work with businesses to ensure customers have easy access and goods can be received.

Works will be undertaken in accordance with the CEMP and sub-plans, prepared in accordance with the designation and resource consent conditions.

| Karangahape Station Main Works

Communication and Consultation Plan The hierarchy of the key messages and the communication methods will be defined by the audience (e.g. local / regional / national) and its relationship to the Main Works.

4.4 Expected Outcomes The following is a summary of the outcomes expected as a result of implementing this CCP: ● ● ● ● ● ● ● ● ● ● ● ● ●

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Strong relationships with key stakeholders Positive interaction with affected parties and affected in proximity parties.

Robust information received to influence the CEMP and sub-plans.

Effective CLGs. Informed community.

Informed road users.

Informative and useful online presence.

Positive media coverage.

Reduced misinformation.

Emerging issues identified and mitigation measures developed and implemented that prevent escalation.

Minimise interface risks within the alliance and with others Minimise disruption to people on local transport networks, in businesses and in the wider community and enhance usability where possible Maximise opportunities to support local businesses and suppliers

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Communication and Consultation Plan

5. Roles and Responsibilities 5.1 Overview The Link Alliance and the CRLL Communication and Stakeholder Engagement Team will work together during the Karangahape Main Works in the following ways: ●

During the works, communications with directly affected and affected in proximity parties and stakeholders will be the responsibility of the Link Alliance, in collaboration with CRLL. The Link Alliance will be responsible for communicating with the wider Auckland population in relation to the works, in collaboration with CRLL. The Link Alliance will provide regular information and updates to CRLL on works progress as required.

The works will be closely monitored to endeavour to ensure stakeholder satisfaction.

● ● ●

5.2 Key Personnel The key Link Alliance personal responsible for implementation of this CCP are identified in Table 5- 1.

However, all site personnel are responsible for following the requirements of this CCP. Refer to the Main Works CEMP for further detail on roles and responsibilities.

Table 5-1: Key Personnel

Role

Name

Karangahape Station Project Manager

Jonathan Hill

Karangahape Station Construction Engineer (Beresford Square)

Manura De Silva

Karangahape Station Construction Engineer (Mercury Lane)

Adam Stilges

Karangahape Station Community Manager

Simon Mitchell

Contact details for the Karangahape Station Project Manager and Community Manager are provided in Table 5-2.

Table 5-2: Link Alliance Contact details

Title

Name

Email

Contact no.

Karangahape Station Project Manager

Jonathan Hill

Jonathan.hill@linkalliance.co.nz

022 0191668

Karangahape Station Community Manager

Simon Mitchell

simon.mitchell@linkalliance.co.nz

022 329 8021

5.3 Link Alliance and CRLL Reporting Requirements

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| Karangahape Station Main Works

Communication and Consultation Plan A high level of communication will be maintained between the Link Alliance and CRLL during the works.

This will enable a proactive response to issues as they arise and seek to avoid escalation of high-risk issues that may negatively affect the reputation of CRLL, the Link Alliance or the Auckland Council.

The Link Alliance Communications and Engagement Manager will immediately report to the CRLL GM Corporate Relations & Communications on any high-risk events or issues will: ● ● ●

Be of interest to CRLL or the CRL project sponsors (Auckland Council and Central Government).

Have the potential to attract media attention.

Present reputational risk to the Link Alliance or CRLL.

5.3.1 Reporting tools The following reporting tools will be used as part of the communications process between the Link Alliance and CRLL. Table 5-32: Reporting tools

Tools

Responsibility

Description

Urgent notifications

Link Alliance Communications and Engagement Manager

Immediately report any issues or concerns to CRLL communications team when they may result in media interest or present reputational risk to the project participants.

Weekly meeting

Link Alliance Communications and Engagement Manager

Weekly meeting with the CRLL GM Corporate Relations and Communications to report on progress, any issues being proactively addressed by Link Alliance, the forward construction programme and media opportunities.

Customer Relationship Management (CRM) database

Karangahape Station Community Manager

Central repository for all stakeholder contact details and interactions with Link Alliance.

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Communication and Consultation Plan

6. Communication Approach 6.1 Strategy Overview: Conversation Locally; Broadcast to Wider Audience The Link Alliance communication and consultation approach will be to engage and inform a primary audience of local residents, businesses, and affected/interested stakeholders about the Karangahape Station main works. The engagement approach will prioritise face-to-face interaction and access to information to ensure affected parties are aware of the works and associated actual or potential effects.

A wider audience (i.e. the general public) will be engaged with through a predominantly online and electronic communication strategy. The key messages for this audience will be advanced communication of changes to road function to enable informed choice and to ensure travel-related information is readily available.

Wider messaging regarding construction-related intersection closures, changes to bus routes and general travel through the area and bus routes will be developed in partnership with Auckland Transport and with input from Auckland Council.

6.2 Current and Planned Communication and Engagement Activities Communication and engagement activity relating to Karangahape Station main works has focussed on: ●

● ● ● ● ● ● ● ●

●

Building a relationship with the local community, through direct engagement and the establishment of regular meetings with stakeholders. Building understanding of the methodology planned to construct the station, construction impacts and seeking feedback on appropriate mitigations.

Key stakeholder engagement, e.g. fortnightly meetings with Karangahape Business Association and key property owners.

Political engagement, e.g. presentations to the Waitemata Local Board. Undertaken via CRLL. Mana Whenua engagement as project partner, via regular hui.

Supporting the Development Response workstream, e.g. engagement with business owners to support the development of wayfinding signage and printed scrim for construction fences.

Supporting the development of Delivery Work Plans.

Supporting the establishment of environmental monitoring, e.g. engaging with property owners to facilitate installation of monitoring equipment.

Supporting preparatory work to enable station construction, e.g. engaging with property owners and tenants regarding canopy cut-backs and removal.

Maintaining regular opportunities for the local and wider community to engage with the Link Alliance project team, including: o Weekly drop-in session at the Info Hub o Community and Business Liaison Group (CLG) Collateral development, flyer advertising the different ways to engage with the project team was emailed to the Karangahape Station stakeholder database and distributed around Beresford Square and Cross Street.

Stakeholder engagement for Karangahape Station main works will focus on the following in the lead up to construction start:

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Communication and Consultation Plan ●

Joint planning with Auckland Transport and Auckland Council to align strategy and messaging, supported by a Disruption Management Communications Plan CLG focus on station construction Presentations to local community and business groups Disruption planning meetings with local businesses Wider public engagement via Info Hub Collateral to support public engagement and understanding Community outreach. Initiatives to be a part of the community that will be further discussed in the Placemaking and Community Engagement Strategy that include regular thank-you events, community sponsorship opportunities and activities Ministerial/mayoral events will be held for major milestones as each project progresses and will be closely coordinated with the Minister’s and Mayor’s office.

Establishment of a 90-day plan that outlines key milestones and activities, to be reviewed monthly.

A monthly email newsletter will provide a look-ahead of all key construction activities in the station areas, promote upcoming engagement opportunities and promote construction progress with photos and videos. Subscribers to the email newsletter will be collected at all engagement events Link Alliance will provide contributions to the monthly CRL Connections newsletter as required.

Link Alliance will liaise with CRLL for updates to any existing maps and develop new ones to act as a visual aid for all types of learners in the community.

● ● ● ● ● ●

● ● ●

● ●

6.3 Communication Channels The following engagement and communication channels will be utilised during the works, with a preference for electronic media rather than printed material in keeping with the Link Alliance sustainability goals.

Table 6-1: Communication tools

Channel

Usage/content

Distribution frequency

Construction Works update

E-notices or printed notifications that provide advance notification of the proposed work activities and potential impacts. Notifications will address (as appropriate):

Monthly

● Key project milestones ● Upcoming works ● Activities and the expected impact ● Major complaints ● Feedback Distribution: via email to all parties within the project stakeholder database and any other parties that have registered an interest in the project. Also, available on CRL website and Karangahape Business Association website FAQs and Q&As Page 26

Approved responses to frequently asked questions.

Distribution: email or CRL website.

| Karangahape Station Main Works

As and when required

Communication and Consultation Plan

Flyer/Newsletter /Brochure

To inform regarding the project and notify of upcoming construction activity Distribution: distributed to parties within the project stakeholder database and hand delivered to the project area.

As and when required

One-on-one discussions

One-on-one meetings with residents, businesses or organisations to inform them of the main works and address specific concerns.

Ongoing as required during the works

This includes meetings with directly-affected and affected in proximity parties to inform them of the Main Works occurring outside their business or residence and discuss the details of the main works, proposed mitigation and address any specific concerns.

Weekly Info Hub session

A weekly Thursday evening drop-in session, held at the Info Hub in Beresford Square enables members of the public to engage informally with members of the project team.

These drop-in sessions will be increased to two per week and access to the Hub be open from noon to 6 PM. This frequency will be reviewed on a quarterly basis.

Weekly

CLG meetings

Karangahape Community Liaison Group (CLG) meetings will be undertaken as required.

Any material changes to the CEMP of sub-plans, shall be provided to the CLG for review and comment.

Every 3 months, or at another frequency agreed by all parties

0800 number/ Karangahape email address

Widely advertised 0800 number (option 4) connects the public to project communication staff to answer queries and provide information.

As required

6.4 Branding and Collateral All communication materials and signage developed for the Main Works will adhere to the CRLL and Link Alliance Branding Guidelines.

6.5 Identifying and communication with key stakeholders The Link Alliance recognises the diversity of stakeholders and their level of interest and involvement in the Karangahape Main Works. While large segments of the community or particular groups have similar interests and issues, there are also specific individuals and groups with unique or individual needs. This includes those from culturally diverse backgrounds.

The Link Alliance will endeavour to fully understand stakeholders and the community, their expectations and communication needs.

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| Karangahape Station Main Works

Communication and Consultation Plan The Link Alliance, in co-ordination with CRLL as required, will be responsible for maintaining clear lines of communication between key stakeholder groups and ensuring they are kept fully informed about the Main Works.

The communication channels which will be utilised to engage with stakeholder groups, including the frequency of engagement, are described in section 6.3 above.

6.5.1 Parties affected by the project A list of the parties affected by the main works is provided in Appendix B. The Link Alliance is responsible for keeping this list updated during the main works.

An overview of the parties affected by the works is set out below.

6.5.2 Owners, occupiers and businesses The current key contacts for the property owners, occupiers and businesses directly affected and affected in proximity to the works have been identified during the pre-construction consultation phase.

These persons will be provided with the contact details for the Link Alliance, including phone, email, post and website details where they will be able to sign up for information and updates.

6.5.3 Network Utility Operators The network utilities that will be impacted by the main works are owned by the following Network Utility Operators (NUOs): ● ● ● ● ● ● ●

Vector Electricity; Vector Gas; Vector Communications; Chorus; Vodafone; Auckland Council’s stormwater unit (Healthy Waters); and Watercare Services Ltd.

Engagement with the NUOs has been undertaken to inform the design of the main works and will be ongoing during construction, with the objective of ensuring appropriate management of utility assets and the ability to meet operational requirements at all times. Refer to Section 7.2.3 of this CCP for further detail.

6.5.4 Auckland Council Parks Department The Link Alliance has engaged with the Auckland Council Parks Department regarding works to trees on public land located within the works area.

Trees initially identified within the construction footprint of the Karangahape Station have been removed during the Karangahape Station early works and consisted of a mixture of native and exotic specimens as outlined in the Karangahape Station early works ‘Trees and Vegetation Delivery Work Plan’ (TV DWP).

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Communication and Consultation Plan

6.5.5 Heritage New Zealand Pouhere Taonga Extensive engagement has been undertaken with the Heritage New Zealand Pouhere Taonga (HNZPT) Regional Archaeologist in obtaining the CRL Archaeological Authority (Authority No. 2017/793). Ongoing consultation with HNZPT will continue to occur in accordance with the conditions of this Authority, including notifying HNZPT prior to the commencement of works.

Refer to Section 7.2.5 of this CCP for further detail regarding engagement with HNZPT, along with Auckland Council in relation to heritage aspects of the main works.

6.5.6 Emergency Services The Link Alliance have and will continue to engage with emergency services regarding the Main Works and potential changes in traffic movements around the works area to inform the preparation of the Transport, Access and Parking DWP. Emergency services engaged with include: ● ● ●

New Zealand Police.

Fire and Emergency New Zealand.

St Johns Ambulance.

6.5.7 Auckland Transport The Link Alliance will work closely with Auckland Transport in regard to traffic alterations and changes to public transport routes.

6.5.8 Identifying additional people affected by the project Additional parties or stakeholders affected by the Main Works will be identified through site visits, the preparation of the CEMP and sub-plans, complaints and enquiries recorded in the CRM system, email communication and one-on-one discussions with the community.

7. Protocols, Processes and Contact Details 7.1 Community and Business Liaison Group The establishment of a Community and Business Liaison Group (CLG) is one of the key consultation tools required by the CRL designation and resource consent conditions. The CLG is a key mechanism for reflecting community concern and interest and communicating the programme to the community’s most affected parties.

A CLG has been established for the Karangahape Station area. Membership of the Karangahape CLG includes representatives from affected property owners and occupiers, businesses, local board and the Karangahape Business Association.

7.1.1 CLG purpose The purpose of the Karangahape CLG is to: ●

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Provide the CLG with regular updates on works progress, construction activities, including any significant changes or milestones and the management of potential adverse construction effects. | Karangahape Station Main Works

Communication and Consultation Plan ●

Ensure that community interests are identified and recognised through the construction process so that construction impacts/disruption can be minimised as practicable and community safety can be appropriately managed.

Provide feedback on the development of the CEMP and sub-plans.

Monitor the effects of construction works on the community by providing a regular forum through which feedback can be provided to the Link Alliance.

Provide opportunities for concerns and issues to be raised and responded by the Link Alliance.

Propose initiatives regarding the interim use of properties including vacant land acquired for the construction of CRL.

● ● ● ●

7.1.2 Process The Link Alliance will organise CLG meetings, including the meeting venue and provide administrative assistance to the CLG. The process for coordinating the Karangahape CLG meetings is set out below.

Table 7-1: CLG meeting coordination

Stage

Description

1

The Link Alliance Communications staff will liaise with the Karangahape CLG members regarding meeting dates and venues. The venue will always be a local venue.

2

The Link Alliance will organise the CLG meetings and arrange for the appropriate Link Alliance personnel to be present.

3

The Link Alliance Communications staff will take notes and carry out actions required.

4

The Link Alliance Communications staff will keep a record of the meetings (including attendance). CRLL will subsequently publish the meeting minutes on the CRL project website.

In accordance with the designation and resource consent conditions, the CLG shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the development, implementation and review of any material changes in relation to the CEMP and sub-plans.

7.2 Stakeholders and affected parties 7.2.1 Pre-Construction Engagement The Link Alliance has undertaken pre-construction communication and consultation with affected and affected in proximity parties identified in Appendix B, along with key stakeholders, during the preparation of the main works CEMP, DWPs and Management Plans (MPs).

The following DWPs are required under the CRL designation conditions: ● ● ●

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Construction Environmental Management Plan*.

Communication and Consultation Plan*.

Transport, Access and Parking DWP.

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Communication and Consultation Plan ● ● ● ● ●

Construction Noise and Vibration DWP (including Site Specific Construction Noise and Vibration Management Plans).

Social Impact and Business Disruption DWP. Historic Character DWP (comprising Built Heritage and Archaeology sections).

Contamination DWP*.

Air Quality DWP*.

The following MPs are required under the A2N resource consent conditions: ● ● ● ● ● ● ●

Construction Environmental Management Plan*.

Communication and Consultation Plan*.

Erosion and Sediment Control Plan.

Groundwater and Settlement Monitoring and Contingency Plan Industrial and Tarde Activities Environmental Management Plan Contaminated Soils Management Plan*.

Air Quality Management Plan*.

* Note: For these plans, which are required under both the CRL designation and A2N resource consent conditions, one combined plan has been prepared to satisfy both the resource consents and designation conditions.

Feedback from affected and affected in proximity parties, along with the CLG and key stakeholders, regarding the development of the CEMP and sub-plans was sought in accordance with the CRL designation and A2N resource consent conditions. Feedback is captured in the respective plans, along with the Link Alliance’s response to the feedback.

7.2.2 Construction Phase Engagement The Link Alliance is required to monitor the construction works progress and identify activities that may impact the community and stakeholders. This includes ensuring workers understand the construction activities that may cause particular concern to the community, such as noisy activities or works that may result in disruption to property access or the transport network.

The ‘Communication Channels’ detailed in Section 6.3 of this CCP provide a framework to proactively communicate with stakeholders and the adjacent community during the main works. In addition to the general communication and consultation protocols which will be implemented during the works, the following sections outline the stakeholder specific protocols which will be implemented.

7.2.4 Kaitiaki or Mana Whenua Forum A CRL Mana Whenua forum was established in 2012 for the purposes of undertaking kaitiakitanga responsibilities associated with the project. The forum comprises those Mana Whenua groups who expressed an interest in being involved in the CRL project and its related activities. Eight Mana Whenua self-identified their interest in the CRL project and are currently part of the forum: ● ● ● ● ● Page 31

Ngāti Maru; Ngāti Paoa; Ngāi Tai Ki Tāmaki; Ngāti Te Ata Waiohua; Ngāti Whātua o Ōrākei; | Karangahape Station Main Works

Communication and Consultation Plan ● ● ●

Te Ākitai Waiohua; Te Kawerau a Maki; and Ngāti Tamaoho.

The Mana Whenua forum will be managed by CRLL and will continue to address matters such as: ● ● ● ● ●

CEMP and sub-plans.

Archaeology, including assistance with discovery protocols.

Koiwi and artefact discovery.

Cultural induction and monitoring.

Ongoing provision of mātauranga Māori input.

During construction works the Link Alliance shall: ● ●

●

Attend the hui arranged by CRLL as required.

Follow the protocols for recovery and preservation of artefacts, koiwi, and other items of interest to Maori in the event that these are discovered during the Main Works. These protocols are identified in the Main Works Historic Character Delivery Work Plan (Archaeology Section) (Appendix G of the CEMP) and in the Archaeological Authority4 granted for the CRL Aotea to Maungawhau (Mt Eden) construction works.

Ensure that all project staff are given a cultural induction, in accordance with iwi guidelines.

7.2.5 Network Utility Operators Ongoing communication and consultation will be undertaken with NUOs during the Main Works as outlined below.

Material changes affecting Network Utilities Where a material change is identified that has not already been agreed with the NUO and which affects network utilities, then the following process will be adopted: ● ● ●

The Link Alliance will contact the relevant NUO to organise an on-site meeting in conjunction with the contractor.

If the change is subsequently agreed on site, then the relevant construction and/or as-built drawings will be revised.

If the change cannot be agreed on-site, then a meeting will be held between Link Alliance and the relevant NUO Project Manager to identify a mutually agreeable outcome.

Section 176(1)(b) RMA Approvals In relation to the Requiring Authority (CRLL) giving approval to NUOs under section 176(1)(b) of the RMA for NUO works in the CLR designation: ● ●

4

The relevant NUO will identify the scope of work required to be undertaken, including location and timing.

The Link Alliance Utilities Manager and the CRLL Utilities Manager will meet with the relevant NUO Project Manager to discuss the scope of work, programming, and physical interface with the CRL construction works. Based on this discussion, CRLL will determine whether or not the

Heritage New Zealand Pouhere Taonga reference 2017-793 Page 32 | Karangahape Station Main Works

Communication and Consultation Plan proposed utility works would ‘prevent or hinder’ the main works (and whether CRLL is able to give written consent to the utility works). Wherever possible, a mutually agreed ‘work plan’ will be developed that allows necessary utility works to proceed in a way that does not hinder the main works (particularly in the case of maintenance and urgent repair works).

Supplementary Authorisations Depending on the circumstances, the relevant NUO or the Link Alliance Utilities Manager, along with the CRLL Utilities Manager will identify what authorisations are required and consider: ● ●

If the proposed utility works are not related to the CRL project, then the NUO will be responsible for obtaining any necessary authorisations (including resource consents where required).

If the utility works are required to facilitate the CRL project, then the Link Alliance will meet with the relevant NUO Project Manager to identify an appropriate design and construction methodology for the works and confirm authorisations required. The Link Alliance will be responsible for obtaining any necessary authorisations (including resource consents where required).

Inspection and final approval of works by network utility operators The process for the inspection and final approval of works by NUOs is as follows: ● ● ● ●

Upcoming inspection, testing, and commissioning works will be identified at weekly meetings between the Link Alliance and the NUOs. The Link Alliance will arrange necessary site inspections directly with the relevant NUO Project Manager.

If the inspection passes, then the NUO will sign off the work package.

If the inspection fails, then the Link Alliance will work together to identify the appropriate remedial action and a re-inspection will be organised with the NUO.

Ongoing communication and consultation During the Karangahape Station main works there will be regular on-site liaison between the Link Alliance and the NUOs. This will generally be undertaken by way of ‘tool box’ meetings at the start of each day, complemented by weekly meetings during utility construction works between the Link Alliance and the NUOs. The purpose of the weekly meetings when utility works are progressing is to plan in greater detail for upcoming utility works in conjunction with other aspects of the project works – e.g. temporary traffic management.

Review of Management Plans The CEMP and sub-plans for the works will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse effects arising from construction, or unresolved complaints.

The Link Alliance will inform the NUOs of any such reviews and will actively engage with the NUOs where a material change to the project has implications for network utilities or the review is required in order to address unforeseen effects or unresolved complaints relating to the utilities aspect of the project.

7.2.6 Emergency services Page 33

| Karangahape Station Main Works

Communication and Consultation Plan As outlined in Section 6 of this CCP, the Link Alliance will consult with emergency services regarding their specific operational requirements in relation to the main works. This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction.

The Transport, Access and Parking DWP (Appendix D of the CEMP) states that the main works will be undertaken so as not to impede emergency service access to properties adjacent to the works area or the Central Fire Station and St Johns Ambulance Station located on Pitt Street.

7.2.7 Heritage In addition to engagement undertaken with HNZPT outlined in Section 6.5.4 of this CCP, the Link Alliance has engaged with the Auckland Council Cultural Heritage Implementation Team Leader regarding the preparation of the Archaeology Section of the Historic Character DWP and the Auckland Council Heritage Unit (Built Heritage and Implementation) during the preparation of the Built Heritage Section of the Historic Character DWP. Engagement with these parties will remain ongoing during the Main Works in relation to matters such as construction progress and any unexpected archaeology or built heritage finds during the Main Works.

In relation to engagement on heritage related matters during the main works, the Link Alliance shall: ● ● ●

●

●

Communicate information on any archaeological or built heritage discoveries during the course of works to Auckland Council Heritage Unit, HNZPT and Mana Whenua.

Contact HNZPT, iwi and the police in the occurrence that koiwi (human remains) are discovered during the course of works.

Provide a written summary report by the Project archaeologist to HNZPT, Auckland Council (Heritage Unit and Consent Monitoring officer) and Mana Whenua within 20 days of the completion of monitoring.

Provide archival photography records of the Beresford Toilets (to be demolished as part of the Main Works) to the Manager Auckland Council Heritage Unit (Built Heritage and Implementation) as per the building record and salvage strategy for the toilets set out in the Built Heritage section of the Historic Character DWP. Maintain regular updates (via the appropriate communication tools detailed in section 6.3) with regard to archaeological or built heritage discoveries and monitoring during the Karangahape main works.

7.2.8 Auckland Transport As outlined in Section 6 of this CCP, the Link Alliance will consult with Auckland Transport. This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction. Discussions will also relate to the Auckland Transport Karangahape Road Enhancement Works.

Refer to the Transport, Access and Parking DWP (Appendix D of the CEMP) for further details on engagement with Auckland Transport.

7.2.9 CEMP and Sub-plan reviews Page 34

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Communication and Consultation Plan In accordance with the designation and resource consent conditions, the CEMP, DWPs and MPs shall be reviewed at least annually, or as a result of a material change to the works, or to address unforeseen adverse effects arising from construction, or unresolved complaints. The Link Alliance shall notify any parties affected by the review and any material change proposed to the plans and document any inputs received from the affected parties. All affected parties shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the changes.

7.3 Public Engagement 7.3.1 Public Enquiries Email addresses for public enquiries in relation to the Karangahape Station main works are as follows: karangahape@linkalliance.co.nz - in relation to Karangahape Station construction works; and ● info@cityraillink.govt.nz - in relation to the wider CRL Project (any queries in relation to the Karangahape Station construction works will be forwarded through to the Link Alliance email). ●

Access to a member of the Link Alliance will also be available 24 hours a day, 7 days a week at the CRL Freephone number: 0800 CRL TALK (275 8255), option 4 for Karangahape Station.

This number will be promoted to directly affected and affected in proximity parties and stakeholders before the Main Works commence. This number will feature on all project signage, communication material, CRL website and other collateral.

The Link Alliance will: ● ● ●

Identify the Freephone number on all project advertising and collateral.

Allocate a team member responsible for answering the Freephone at all times. They will actively respond to issues, enquiries and emergencies.

Record all enquiries, requests for information and complaints.

Response timeframes In responding to enquiries the Alliance Participants must: ● ● ● ● ●

provide at least an oral response to telephone enquiries within two hours from the time of the enquiry being received unless the enquirer agrees otherwise; provide a written response to letters within 24 hours of the letter being received; provide a written response to emails within 24 hours of the email being received; record details of enquiries received in the stakeholder relationship management database within 24 hours of the enquiry being received; and report monthly on any enquiries received, and response given.

7.3.2.

Complaints

Complaints will be dealt with in a responsive manner to ensure a relationship of trust and reliability between the community, the Link Alliance and CRLL is developed.

The project will be contactable 24/7 through the 0800 number.

A report detailing complaints and responses will be provided to Auckland Council each month. Link Alliance shall ensure that: Page 35

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●

The Karangahape Station Communications and Engagement Team handles all complaints that arise on the project, and they are tracked through the CRM system.

The community is notified of the project contact details through which complaints can be made.

This will include the website, works notifications, onsite signage and project publications and newsletters.

Link Alliance staff shall be briefed on the complaints process and are prepared to receive complaints through the Freephone number, by email, in writing or through face to face contact.

The process for managing complaints is set out in Table 7-2 below.

Table 7-2: Complaints management process

Stage

Description

1

All complaints are forwarded to the Link Alliance Communications and Engagement Manager.

2

The Link Alliance Community Manager acknowledges the complaint on day of receipt by phone or in writing. If the Community Manager is not available, the Link Alliance Karangahape Station Project Manager or another member of the project team shall acknowledge the complaint.

3

The contact details and details of the complaint are entered into the CRM database, Darzin.

4

Acknowledgement of a complaint is provided on the day of receipt.

Response timeframes are listed above

5

The Link Alliance Community Manager (or their delegated nominee) shall work closely with the Link Alliance Karangahape Station Project Manager or Construction Manager to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

6

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Link Alliance Community Manager and the Karangahape Station Project Manager (or their delegated nominees). Resolution timeframes should be agreed at this meeting.

7

All meetings shall be recorded in the CRM database to ensure that a complete record of times, dates and locations of meetings is maintained.

8

When a complaint is resolved it shall be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the Community Manager to check that all actions have been closed out.

9

Complaints data is reviewed regularly by the Link Alliance Communications and Engagement Manager.

Auckland Council Reporting In accordance with the designation and resource consent conditions, a record of complaints shall be maintained on-site and be available to the Auckland Council Compliance Monitoring Officer on Request (refer Section 5.2 for contact details). The record shall be provided to Auckland Council every two months (or as otherwise agreed) and to the “key contacts” listed in Section 6.1 of the CEMP. Where a complaint remains unresolved or a dispute arises, the Link Alliance shall provide the Auckland Council Compliance Monitoring Officer with all records of the complaint and how it has been dealt with

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Communication and Consultation Plan and addressed and whether the Requiring Authority considers that any other steps to resolve the complaint are required.

7.3.3 Digital Channels The CRL Project website is the heart of the project’s communications strategy. It is a ‘one-stop-shop’ for vital and interesting information for both the local community and a wider audience. It also has links to other Project information including newsletters, FAQs, photos and video updates.

The Link Alliance provides information to the CRLL Communications Team to update the CRL website and social media channels, as outlined in the table below.

Table 7-3: Media channels

Channel

Details

Information requirements

Website

As the hub of communications for project information, CRLL’s website provides:

The Karangahape Station Communications and Engagement Team will provide the CRLL Communications Team with regular updates about construction progress, works notifications, photography and videography for upload to the CRL website.

● Regular construction updates ● Facility for people to sign up for email updates

● Contact email address for public enquiries. ● The Freephone number: 0800 CRL TALK (275 8255).

● DWPs, CEMP and CCP relating to the project.

Social Media

CRLL manages Facebook and Instagram accounts for the Project.

Link Alliance provides regular updates to CRLL to update Facebook and Instagram channels.

7.3.4 Media All media enquiries will be channelled through the CRLL Media Manager.

The Link Alliance shall support the CRLL Media Manager in responding to media enquiries as follows: ● ● ●

Reporting to CRLL immediately on any matters which may be contentious or affect the good reputation of CRLL or the project.

Providing a very quick turnaround on facts.

The Karangahape Community Manager shall work closely with the CRLL Media Manager to provide technical responses, personnel or material to assist with media enquiries.

As part of the project induction, all Link Alliance staff and subcontractors will be briefed on the process to follow if approached by the media during the Main Works.

7.4 Managing Crisis and Emergency Situations The Link Alliance Emergency Response and Incident Management Plan describes how the Link Alliance will manage any emergencies and potential crisis situation.

A crisis or emergency is a potential or actual incident that: Page 37

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Poses significant harm to people, property, the environment or the local community, and requires assistance from external emergency services agencies.

It is not a small-scale incident that can be managed without the mobilisation of the Incident/ Crisis Management team and without the assistance of external emergency agencies. For example, a first aid injury or small spill.

7.4.1 Requirements In the event of a crisis or emergency, the Link Alliance shall: ● ● ●

Activate the Emergency Response and Incident Management Plan which details all Health and Safety processes.

Guide strategic stakeholder management and communication processes, in line with the Incident Management Frameworks of Link Alliance and CRLL. Alliance shall support CRLL in responding to the community, the media or the public.

7.4.2 Emergency contacts Table 7-4: Emergency responsibilities contact

Responsibility

Contact

Emergency Response Co-ordinator – Karangahape Station

Link Alliance Karangahape Station Project Manager – Jonathan Hill

Crisis/emergency management oversight

Link Alliance Project Director – Francois Dudouit

Construction management

Link Alliance Construction Manager – Phillipe Begou Link Alliance Karangahape Station Construction Manager – Adam Stilges

Health and Safety

Link Alliance Health and Safety Manager – Joseph McArdle

Link Alliance Communications

Link Alliance Communications and Engagement Manager – Rachel Blundell

CRLL Communications

CRLL GM Corporate Relations & Communications - Victoria Jessop

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Appendix A: Staging Drawings – Station Main Works Beresford Square indicative works

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Mercury Lane indicative works

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Mined Tunnel Construction indicative works

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Appendix B: Affected Community and Their Feedback This feedback is taken from Karangahape Station Main Works Social Impact and Business Disruption Delivery Work Plan which has been prepared in consultation with the community, business owners, affected parties and affected in proximity parties.

Additional recent and relevant feedback from the affected community is contained within: â—?

Karangahape Station Early Works SIBD DWP

Address Property/ Occupier Mercury Lane 3-5 1. Mercury Bar Mercury and Gaming Lane Lounge

Meeting summary

Feedback

Mitigation

SIBD and acoustic door knock meeting with business owner / manager.

Services and Deliveries Deliveries on Mercury Lane are in a convenient location to the pub.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

No mitigation required.

Business Effects Construction workers are an opportunity for the business.

Loading Bay Had issues with our site turning the parking space out the front of the pub into a safety zone as he uses it for loading.

Other Comments Communication is key and will help with business planning.

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We organised that our traffic controller on Mercury Lane will allow access to the parking space when the bar is getting deliveries.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications &

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

2. White Elephant Op Shop

SIBD and acoustic door knocked but manager not available has had cancer. Spoke to the Manager in November 2019 within the shop.

SIBD and acoustic door knocked but manager not available. Contact details left.

SIBD and acoustic door knocked and discussion with event manager / staff.

3. BK Hostel

9 Mercury 4. Mercury Lane Theatre

2 Mercury 5. Residential Lane (also Property / see 238 KCommercial Road)

SIBD and acoustic door knocked and discussion with property manager and resident attendee at the Cross Street Market Community Event - Refer to Section 6.7 of the SIBD DWP.

Feedback Queried whether there are wider works to re-grade Mercury Lane.

Problems getting her, spoke to the shop as parking on Mercury Lane had been removed.

Mitigation Engagement Manager leading on future engagement.

Immediately discussed it with the traffic controller and organised that the manager and her team were allowed to temporarily park on the street when dropping off stock.

/

/

Other Comments Welcomed briefing on the works and keen for ongoing communication and updates with the theatre manager/owner.

Amenity Concern about noise levels during construction works for businesses and residents.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement with the owner.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Access Pedestrian and car park access needs to be maintained on Mercury Lane/

Refer to TAP DWP mitigation measures.

Pedestrian and vehicle access to off street car parking will be maintained

Concerns about the level of construction traffic.

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Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback

Mitigation

24 Mercury Lane

6. Wilsons Car Park

The Commercial Manager was keen to be kept alert of all changes to the area, especially those that effected traffic flow towards the car park on Cross Street.

Monthly updates via the Station Newsletter and notices are sent to him, and often a follow up phone call.

30 Mercury Lane 3/2 Canada St

7. Wilsons Car Park

Have had discussions with the Commercial Manager who manages a number of Wilson Parking facilities near the numerous CRL Stations See above

See above

See above

SIBD and Acoustic door knock meeting with manager.

Other Comments Operate an outreach programme and drop in location for wider Auckland Region. Respect for privacy and discretion is required.

Refer to Section 8.13 Diverse Community and Vulnerable Groups and 8.14 Community Safety of the SIBD DWP.

8. NZ Prostitutes Collective

Offer a lot of social support for diverse group of vulnerable people from across the Region.

Need a key go-to contact person with responsibility if concerns or issues arise

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The Communications & Engagement Manager will be a point of contact for issues and will co-ordinate responses from SMEs.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback

Mitigation

Access Parking needed, already shortage of parking in the area.

Off street car parking will be maintained. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Already issues with parking. Some days are busier with clinic times. Need parking for nurses also.

Karangahape Road 195-239 K 9. Buana Satu Road

SIBD and acoustic door knock meeting with business owner / manager.

Access Loading Bay on K-Road, but also load from rear of property (accessed via Pitt St). Access will need to be arranged to the rear of the property.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Access to the rear of the property will be maintained with any diversion notified to the occupier (refer to the TAP DWP for details of diversions on Pitt St)

Customer drive to the shop so loss of car parking will have an impact.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business.

The provision of signage to identify additional public car parking will form part of the DRP.

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Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback

Mitigation

Other Comments Combination of CRL and K-Road Enhancement works mean a lot going on.

The implementation of the DWPs will be used to mitigate the effects of the early works.

Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and update the affected community.

10. Leo O’Malley

243 K Road

11. Calendar Girls

12. Pitt St Pub

SIBD and acoustic door knock meeting with business owner / manager.

Invite to Beresford Square Community event with contact details provided.

SIBD and acoustic door knock meeting with business manager.

Other Comments The premises are re-locating in w/c 07/10.

Relocation is partly due to the extent of CRL works and K-Road Enhancement Works, and wider retail trends.

Business / Customer Effects The pavement area is used for outdoor seating and concerns about any loss.

The area has an active night-time economy.

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No specific occupier mitigation required.

The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback

Visibility and Wayfaring Signage and visibility important.

Other Comments Public toilets on Beresford Square are focus of anti-social behaviour.

249-253 K Road

13. VAPO

14. The Hemp Store CafĂŠ

SIBD and Acoustic door knocked, and contact details left – Two visits.

SIBD and acoustic door knock meeting with business owner / manager.

Other Comments Concerns over the extent of Albert Street works and similar impacts on K-Road.

The cumulative effects of K-Road enhancement work and the early works. | Karangahape Station Main Works

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

Refer to Section 8.14 Community Safety of the SIBD DWP.

/

Ongoing proactive communication and updates required.

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Mitigation The implementation of the DWPs will mitigate the impacts on the affected businesses day and night.

The SIBD team explained the difference in approach between Albert St and K-Road.

The CCP will be implemented to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on future engagement.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback

The removal of the public toilets and the impact on businesses in the area.

Mitigation Link Alliance will continue to work with AT to minimise the combined impacts and proactively communicate and updated the affected community.

Refer to Section 8.14 Community Safety of the SIBD DWP.

More bike parking as part of final design.

SIBD SMEs explained the nature of the early works and the opportunities for future engagement.

259-261 K Road

15. Eagle Bar

16. POKPOK Thai Restaurant 267-281 K Road

17. The Kebab house

SIBD and Acoustic door knocked, and contact details left – Two visits.

SIBD and Acoustic door knocked, and contact details left – Two visits.

SIBD and acoustic door knock meeting with business owner / manager.

/

/

Servicing and Deliveries Access for delivery vehicles directly outside on K-Road only.

Waste bin taken from Beresford Square

18. Uncle Man

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SIBD and acoustic door knock, and contact details left.

Customer/ Business Effects 1 staff car park in the Beresford Square Car Park building. /

No changes to access - no mitigation required.

Affected businesses will be notified of any changes to waste pick up locations.

Access to off street parking is to be retained – no mitigation required.

Communication and Consultation Plan Address

283 K Road 214 K Road 238 KRoad (Selected) (also see 2 Mercury Lane) 256 & 258A K Rd

Property/ Occupier 19. Strange Haven

Meeting summary SIBD and acoustic door knock meeting with business owner / manager.

20. Samoa House

Meeting not obtained.

Feedback Servicing and Deliveries Waste / Services / Deliveries picked up on K Rd outside store – not too concerned Access Access from Beresford Square only used a little.

Car parking for staff, but not too concerned. /

21. Vacant

/

/

22. Multiple Occupiers

SIBD meeting with property manager / representative.

See 2 Mercury Lane.

23. Mithaiwala Restaurant / Café

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries All deliveries directly outside, or on Mercury Lane.

No special waste delivery/removal.

Customer/ Business Effects Access for customers and to deliveries to be maintained during works.

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SIBD and Acoustic door knock meeting with

Servicing and Deliveries

Mitigation No mitigation required.

Noted – general mitigation measures identified in Section 7 of the SIBD are sufficient.

No works are proposed outside of the property but affected businesses will be notified of the closure and the location of alternative available loading bays in the area and waste pick up locations.

Access will be maintained to the business – no specific mitigation is required.

No works are proposed outside of the property but affected businesses will

Communication and Consultation Plan Address

Property/ Occupier

25. G.A.Y. Auckland

26. Charlie Baxters

27. Free Bird

268 K Rd

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Meeting summary business owner / manager.

SIBD and Acoustic door knocked, and contact details left.

SIBD and Acoustic door knocked, and contact details left.

SIBD and Acoustic door knock meeting with business owner / manager.

SIBD and Acoustic door knocked, and contact details left.

Feedback Out the front of store. No large deliveries.

Deliveries and customer parking are for short durations.

Customer/ Business Effects They have three other stores in Auckland.

If they find the site no longer functions during the proposed works, they will close it down to operate from the other locations. /

Mitigation be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

The implementation of the DWPs will help mitigate the impacts on affected businesses and support measure will be identified in the DRP if required.

/

Servicing and Deliveries Deliveries outside, drivers use access directly in front of the store. Access out front of the store is important.

Access No concerns as long as vehicle access in front of the store is retained and pedestrian access remains available. /

No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

Pedestrian and vehicle access will be maintained – no specific mitigation required.

Communication and Consultation Plan Address

Property/ Occupier 29. Bangkok’s Thai Food Café

270 K Rd

30. The Family Bar

270 K Rd

31. Club Saloon Bar

278 – 282 K Road

32. Apero Restaurant (Ismo Koski)

Meeting summary SIBD and Acoustic door knocked, and contact details left.

SIBD and Acoustic door knocked, and contact details left.

SIBD and Acoustic door knock meeting with staff member.

SIBD and Acoustic door knock meeting with business owner / manager.

Feedback /

/

Other Comments Staff member confirmed that the Manager has received a copy of the Information Sheet with contact details.

No comments raised to date.

Customer/ Business Effects Generally, not concerned about CRL as project as sufficiently distant from the business and there is an opportunity if more people are walking past the restaurant as they cannot park in the area.

But conversely concerned that the area may be less desirable to due to the construction works.

Access All access is provided via Karangahape Road; deliveries, staff and customers.

Servicing and Deliveries Use the loading bays immediately outside, but more concerned about the effects of the Karangahape Road enhancement work

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Mitigation

No specific mitigation required.

Communication via a number of different methods will be used to make the public aware that businesses in the area are open for business.

Additional support measure for affected businesses will be identified in the DRP if required.

Pedestrian and vehicle access will be maintained – no specific mitigation required.

Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Communication and Consultation Plan Address 284 - 286 K Rd

Property/ Occupier 33. Cosmic

Meeting summary SIBD and Acoustic door knock meeting with business owner / manager.

Feedback Servicing and Deliveries Quick drop-offs directly out front.

Access Customers either park close by, walk in, or park outside and rush in quickly.

Loss of short-term parking out front of store is biggest concern.

290 K Rd

34. African Hair Braiding & Extension Centre

SIBD and Acoustic door knock meeting with business owner / manager.

Servicing and Deliveries Loading out front K Rd.

Access requirements Customers park nearby or walk in off street. Request options on where customer can park.

Access to property biggest concern.

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SIBD door knocked and contact details left.

/

Mitigation Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

The Link Alliance will provide advance notice of the loss of on streetcar parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No works are proposed outside of the property but affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

The Link Alliance will provide advance notice of the loss of on streetcar parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. No impact on pedestrian access.

Communication and Consultation Plan Address

Property/ Occupier 36. Tautai Guiding Pacific Arts

Meeting summary SIBD and Acoustic door knock meeting with business owner / manager.

Feedback Servicing and Deliveries Off East St which leads to the rear of the property - retain access.

Access requirements Customers park nearby or walk in off the street.

Request parking alternatives if lost.

Amenity Limit noise during art show hours.

Concern over noisy construction vehicles travelling up East St. Inform of construction vehicle routes.

37. K Rd Mart 312 K Rd

38. Ivan Anthony Gallery

SIBD door knocked and contact details left.

Mitigation Access to private properties will be retained.

The Link Alliance will provide advance notice of the loss of on streetcar parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement with the owner.

/ Access Customers park nearby or walk in off street. Parking is a concern, question where people will be able to park.

The Link Alliance will provide advance notice of the loss of on streetcar parking.

Signage to identify additional public car parking will be considered as part of the DRP.

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Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

39. Michael Lett Gallery

SIBD and Acoustic door knock meeting with business owner / occupier.

Feedback Amenity Concern over noisy construction vehicles travelling up East St. Limit noise during art show hours Servicing and Deliveries Deliveries directly outside (East St) retain access.

Access requirements Customers park nearby or walk in off street - retain access.

Amenity Concern over noisy construction vehicles travelling up East St. Request to be informed of construction vehicle routes.

East Street 8 East 40. Vacant Street 10 East Street

41. Adio Trust

SIBD door knocked and discussion with onsite worker.

SIBD and Acoustic door knock meeting with manager.

Asbestos currently being removed from building, but no concerns raised.

Access requirements Critical health service dependant on ease of access to clinic.

Ease of access on East St is essential Vehicle access up East St at all times of the day is essential (24 hr access).

If access to surrounding streets impacted this will affect how easily people can get to the premises.

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Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area and waste locations.

Pedestrian access will be retained – no mitigation required.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

No specific mitigation required.

Refer to Section 8.13 Diverse Community and Vulnerable Groups and 8.14 Community Safety of the SIBD DWP.

Communication and Consultation Plan Address

12 East Street

Property/ Occupier

42. Residential Mixed use

Meeting summary

SIBD door knock meeting with residential occupier.

Feedback Business / Customer Effects Open 10am-8pm. ‘Vending machine’ dispensing clean needles is open 24 hours.

Amenity Vibration sensitive. Lots of sensitive medical equipment. Equipment might be compromised if vibration occurs too much.

Wayfinding Clear signage directing to business would be helpful

Access One on-site car parking. Two on-street car parks but accepting that there is no entitlement to on-street car parks.

Maintain access for on-site car parking.

14 East Street

43. Mixed residential and commercial use

SIBD and Acoustic door knock meeting with business owner / occupier.

Amenity Concerns for noise, vibration, and construction effects and their proximity to them that would mean they will end their tenancy at this location.

Mitigation

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Wayfinding measures will be utilised to guide members of the public to the premises.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP. Vehicular access will be maintained.

The implementation of the DWPs will be used to mitigate the effects of the early works.

Additional support measure for affected businesses will be identified in the DRP if required.

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Communication and Consultation Plan Address

Property/ Occupier

16 East Street

44. Studio Q

18 East Street

45. Residential

15 – 19 East Street

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Meeting summary

SIBD door knocked.

Communications team to follow up on engagement.

SIBD and Acoustic door knock meeting with owner.

SIBD and Acoustic door knock meeting with business owner / occupier.

Feedback Access No foot traffic or clients to the site.

Access through gate to car parking area for at least 4x car parks.

Other comment 2x residential flats upstairs.

Mitigation Noted not specific mitigation required.

Implementation of the CCP to ensure affected parties are kept informed.

/

Amenity The property is currently rented out and the owner is concerned that tenants will leave once the construction works start due to noise and disruption.

Other Comments CRL are communicating in regard to the purchase of the rear section of the property, but the owner is not responding as she does not feel CRL are listening to her or appreciate the value/rental income of the property.

Access Loss of car parking will affect business as customers won’t have anywhere to park on-street, or if car parking is provided within the yard (off-street) this will result in a loss of display area.

The implementation of the DWPs will be used to mitigate the effects of the early works, including the CNV DWP and SSCNV MP.

Implementation of the CCP to ensure affected parties are kept informed in regard to the early works.

Refer to Section 9.3 in relation to Public Works Act. The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Business / Customer Effects Concerns over construction traffic movements and the potential for vehicles to damage parked cars and stock.

Requests CCTV be installed to monitor traffic and to capture any accidents.

Concerned it will be difficult to evidence accidents that occur without CCTV.

Mitigation

Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details.

Noise General noise and disruption will impact Noise and Vibration impacts on the work and be less attractive for customers. property will be mitigated. Refer to CNV DWP. 17 Galatos Street 21 East Street

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47. Venue

48. UnoLoco Event Management

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SIBD and Acoustic door knock meeting. No place to leave contact details.

SIBD and Acoustic door knock meeting with Business Owner/Manager

/

Visibility and Wayfaring Not a particular concern. Clients make appointments – don’t relying on customers arriving on impulse.

Servicing and Deliveries Access for deliveries / pickups via the garage which fronts onto East Street.

Items / props for events are stored in the garage and are dropped off / collected at all hours.

No specific mitigation required.

Private access will be maintained to the property. Affected businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Amenity Noise is a concern, due to the sound booth utilised by the business. It is located in the rear of the building (away from the East St frontage) but is very sensitive to noise – e.g. the internal air conditioning must be turned off when in use. It is in use approx. 2 -3 times per week. Construction noise would be very disruptive.

Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

The noise may also be disruptive for staff working in the office. The building is also not well insulated. This could prevent staff from concentrating.

The meeting rooms are also located on the East St frontage so noise may disrupt client and internal meetings.

Dust may also be an issue in the garage.

Props for events are stored in the garage and do not want these damaged.

Access Staff and customers park on the surrounding streets. Pedestrian and vehicle access are via the front door and garage on East Street.

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Dust suppression techniques will be used. Refer to the AQ DWP for details.

Pedestrian and vehicle access to the property will be maintained and wayfinding measures will be utilised to guide members of the public to the premises.

Communication and Consultation Plan Address

Property/ Occupier

23 East Street

49. European Motors

Meeting summary

Feedback

Mitigation

Noise Quiet periods required in order to successfully identify mechanical issues.

Concern over noise form the project will impact his ability to do his job well.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Servicing and Deliveries Large vehicles on East St. Waste oil / tyres / couriers Access requirements Road tests for vehicles, need access up East St. Generally, do a loop around Cross St / Mercury Lane.

Customers dropping off cars to his shop

Over-dimensional loads will be managed by limiting the movements of these vehicles outside of the commuter peak periods, and by applying mobile traffic management where these vehicles are required to traverse multiple lanes of traffic. Refer to the TAP DWP for further details.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

29 East Street

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50. International Earth Sciences (IESE) Ltd

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SIBD and Acoustic door knock meetings (two – follow up with acoustician) with

Amenity Owner advised that they have their own noise monitoring equipment. They will monitor levels and contact Auckland Council should the limits be exceeded.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Communication and Consultation Plan Address

Property/ Occupier

51. Electric Bike Team

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Meeting summary Business Owner/Manager.

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Feedback Customer/ Business Effects Concerned about impact on business from dust, asbestos contamination and rat infestations as a result of the demolition of the Mercury Plaza.

Requested written confirmation of how these issues have been dealt with. Are there management plans?

Access Disruption to access would incur a cost for the business.

Mitigation

Requested written confirmation regarding any changes to access and parking affecting their office, and details of the process to follow if they find their access is restricted.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Particularly concerned about the effects on access, parking and queuing on public roads. Effect of construction traffic on vehicle access a major concern with queuing outside the site and volumes of movements. Effect on car parking along East Street on narrow roads.

Access Concern about access for Trucks to the Compound if they use East Street.

Traffic management – problems with drivers speeding around corner up East St.

Refer to TAP DWP mitigation measures.

Demolition works are carried out under OPW OPW60339200.

All DWPs will be available on the CRL website - Communications & Engagement Manager to notify.

Business support measures will be identified in the DRP if required.

Refer to the TAP DWP for further details of required mitigation.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Concern with narrow foot path.

General Provide better connection from station to the bike path once project completed.

Amenity Store very close to compound.

52. Think Concepts

SIBD and Acoustic door knock meeting with Business Owner/Manager.

Amenity Noise is a particular concern; may cause disruption to work.

They are planning to install some internal glass partitions in the next month or so, to create meeting rooms along the East Street frontage (adjacent to the CRL construction services area).

Access Car parking for the business is provided in basement. Want to ensure the road remains open so that customers and staff have access to the car parks.

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Mitigation

Noted.

The suite of DWPs will manage and / or mitigate amenity impacts as far as practicable.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Vehicular access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Communication and Consultation Plan Address 2 South Street

Property/ Occupier 53. Residential

Meeting summary SIBD and Acoustic site visit and contact details left.

Feedback Amenity The occupier lives and works on site.

Noise is a concern as the occupier is on site all day. Requested no noise outside of 8am – 6pm.

Is also concerned that should adapted shipping containers be used to provide temporary pedestrian access around the construction sites they will generate noise – the sheet metal panels used in these create a lot of noise underfoot.

Concerned about tracking of mud and soil from the construction sites onto the surrounding streets and footpaths. This could make its way inside – this is not acceptable.

2A South Street

54. Residential

17 South Limited

55. Gorilla Technology

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SIBD and Acoustic site visit and contact details left.

SIBD and Acoustic door knock meeting with

Access Pedestrian and vehicle access to the property is via South Street. There are 5 car parks on site; 2 are used by tenants in the cottages around the corner, one by the interviewee, and also by tenants of the residential unit at 2 South Street. /

Customer/ Business Effects The business records podcasts – their recording space is available for customers

Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

DWPs, including the CEMP, will be implemented to prevent mud and soil tracking on the road.

Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Noise and Vibration impacts on the property will be mitigated. Refer to

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary Business Owner/Manager.

Feedback to rent at any time of the day or night.

Have concerns about the effect of noise and vibration on the podcast recordings.

Access Pedestrian access is via the front door on South Street. Staff and customers park on the surrounding streets. Have that construction workers and any other locals who’s normal carparking spaces have been removed due to CRL will occupy the spaces they rely on. Some of their customers are politicians who are accompanied by security staff (i.e. require multiple cars), therefore availability of on street car parks in important.

Want to ensure vehicle access to the property via surrounding streets remains available. Suggested imposing time limits for on-street car parks to ensure people don’t occupy the spaces all day.

56. World Net

Cross Street Unit 5 - 1 57. Glamuzina Cross Architects Street Page 69

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SIBD and Acoustic site visit and contact details left.

/

SIBD and acoustic door knock and left contact details. Representative

Refer to Section 6.7 of the SIBD DWP.

Mitigation CNV DWP. Other support actions will be developed as part of the DRP.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

/

Communication and Consultation Plan Address

Property/ Occupier

58. Epsilon Law; Black & Blue Ltd

Meeting summary attended the Cross Street Market Community Event.

SIBD and acoustic door knock meeting with the individual Business Owner/Manager.

Feedback

Mitigation

Noise / Business Effects Concerns about impacts on noise during working hours. One occupier indicated that they would leave the building if noise was disruptive.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

Need for sound insulation.

Concerns about the effect of noise and vibration on the recording equipment/studio.

59. The Aviary 60. Nisha Madhan 61. Motion Sickness 62. Voice Brand Agency

63. IMPAC Services

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SIBD and acoustic door knock meeting with the

Access Need for pedestrian access and access to car parking areas.

Vehicular and pedestrian access to the premises will be maintained. The TAP DWP will be implemented which includes traffic management and mitigation.

Other Comments Request for ongoing updates on works.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Other Comments The business is relocating to new premises.

No mitigation is required.

Communication and Consultation Plan Address

Property/ Occupier

2 Cross Street

64. Cross Street Markets

2A Cross Street

65. The Warren Woodwork

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Meeting summary individual Business Owner/Manager.

SIBD and acoustic door knock meeting and subsequent Cross Street Market Community Event.

SIBD and acoustic door knock meeting with the Business Owner/Manager and subsequent Cross Street Market Community Event.

Feedback

Mitigation

Refer to Section 6.7 of the SIBD DWP.

Feedback from the meeting has been used to inform Section 8 of the SIBD.

Visibility and Wayfaring Not a particular concern. They have some impulse shoppers / enquiries. A proportion are via word of mouth from Cross Street Market, the rest are on their database therefore come to the business for a specific purpose.

Amenity Their business is reasonably noisy itself therefore construction noise is not a particular concern.

Dust however is more concerning as they do keep their door onto Cross Street open. They have a mechanical ventilation system in the workshop – this does not bring in air from the outside.

Access Not overly concerned about access.

Advised that access to the business / workshop is via the door on Cross Street.

Courier deliveries use this access.

Customers either park nearby or walk to classes if local to the area. The classes are typically in the evening.

No specific mitigation required.

Dust suppression techniques will be used. Refer to the AQ DWP for details.

The Link Alliance will provide advance notice of the loss of on street car parking and the provision of signage to identify additional public car parking will be considered as part of the DRP.

Communication and Consultation Plan Address Property/ Occupier Pitt Street 40 Pitt 66. Central Fire Street Station

70 Pitt Street

67. Chattham Apartments

72-80 Pitt Street (multiple units)

68. Pitt St Methodist Church

69. Flying out movie and music store

Meeting summary

Feedback

Mitigation

SIBD and acoustic door knock meeting with the Business Services Manager.

Two SIBD site visits – no place to leave calling card and no contact details available online.

Initial SIBD and Acoustic door knock meeting followed by an arranged meeting with SME and Construction Contractor.

Request for a meeting with SMEs, Construction Contractor and Fire Service Personnel.

Communications & Engagement Manager is organising a meeting to be attended by SMEs.

/

Refer to Section 6.5 of the SIBD DWP.

Access requirements Need customer access to the front door.

Need access to a loading space.

Carparks at rear of building.

Pedestrian access will be maintained to the property.

The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area.

Amenity Visibility, noise and dust main concern.

There is a small podcast recording area downstairs in the basement but not expected to be disrupted by the construction activity.

Front door is main ventilation.

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Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Other support actions will be developed as part of the DRP.

Communication and Consultation Plan Address

82 Pitt Street

Property/ Occupier

70. Def Store

Meeting summary

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Feedback Other Comments Lots of creative people in the community who could contribute to artwork.

Servicing and Deliveries Utilise the church parking space for loading, when needed.

Access The priority is to have access to their front door.

Noise Concerned about noise.

47 Pitt Street

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SIBD and acoustic door knock meeting with the Business Owner/Manager.

Mitigation Noted and opportunities will be explored as part of the DRP. The businesses will be notified of changes to the car park access, and the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian access will be maintained to the property.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Business / Customer Effects Concerned about overall experience when inside the shop. 90% of visitors are walk-ins, hence need for good visibility and pedestrian access.

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility into the shop is very important

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

Noise Noise and vibration are less of a concern – equipment is built for ambulances.

No specific mitigation required.

Access

Communication and Consultation Plan Address

55-59 Pitt Street

Property/ Occupier

72. Vada Hairdresser

Meeting summary

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Feedback Transport issues discussed at meeting regarding TAP DWP. Other Comments Homeless sleeping is prevalent in the area.

Mitigation Refer to TAP DWP.

Welcomed wider communication and information on the wider Emergency Planning Strategy.

Ongoing engagement and notification to be led / coordinated by the Communications & Engagement Manager.

Access Needs easy and convenient customer access.

Taxi/uber drop off and pick up point.

Convenient drop off and pick up point for customers is essential (e.g. uber drop off/pickup).

Business / Customer Effects Would appreciate anything that can be done to avoid deterring clients especially at Christmas time. January is very quiet and a good time to do works.

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Refer to Section 7.13 Diverse Community and Vulnerable Groups

Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works. This will include customers arriving via uber. Taxi stands are not impacted by the early works.

DWPs will be implemented to avoid impacts of the works over the Christmas period, and the business owner will be updated on the works by the Communications & Engagement Manager.

Communication and Consultation Plan Address

Property/ Occupier

73. Tattoo Parlour

Meeting summary

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Feedback Visibility and Wayfaring Visibility is a priority. Currently benefit from good visibility due to the corner location and large picture windows on both sides of the building.

Other Comments Planning to invest in interior of shop and is very concerned about the financial impact of the project. But understands the value and importance of the project to Auckland and the area.

Positive supporter of the CRL project.

Access requirements Access to front door. Access to carparking building in Beresford Square.

Wayfinding Would like opportunity for signage on hoardings.

Other Comments Power and internet connections are essential for day to day business – therefore cannot lose access.

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Mitigation Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Pedestrian access will be maintained to the property and vehicular access to the car park.

Wayfinding measures will be utilised to guide customers to the premises, and signage displayed to the car park building on Beresford Sq. if required.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Communication and Consultation Plan Address

Property/ Occupier 74. Neighbourhood Good NZ

Meeting summary SIBD and acoustic door knock meeting with the Business Owner/Manager.

Feedback Access / Servicing and Deliveries Customers currently benefit from relatively easy access to the shop and available on street parking.

Mitigation Pedestrian access will be maintained for customers, with wayfaring signage used to direct customers around the works.

Loading access required.

The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Concerned with the duration and loss of carparking outside the shop in Beresford Square

DRP will identify business support measures and consider signage to other car parks.

Have subsequently moved location to Karangahape Road 2020

Business / Customer Effects Uninterrupted electricity and internet is VIP to continued business activity.

Concerned that with all the works going on in the area K Road will become a high avoidance area for retail.

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Moved location in anticipation as their customers tend to have small children.

Positive relationship with the owners remain.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Amenity Experience with the trenching works is that they were very noisy.

Mitigation

Very concerned about outlook to the building site, lighting and access to the shopfront all

The implementation of the DWPs will help mitigate the impacts on the business and support measure will be identified in the DRP if required.

Wayfinding and Visibility Visibility is key to customers. Currently relies on passing trade.

Wayfinding measures will be utilised to guide members of the public to the premises.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

75. Waves Vintage

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Access Pedestrian access for customers is priority.

Needs access to carpark.

Wayfinding Visibility to the shop window.

Business Effects Uninterrupted electricity and internet is important to continued business activity.

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Pedestrian and vehicle access will be maintained – no specific mitigation required.

Wayfinding measures will be utilised to guide members of the public to the premises.

Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Other Comments Advance communication is very important.

Need to know about the extent of barriers outside her property

76. Red Bar

Door knock meeting with Business Owner/Manager. He also came to an Information Hub session.

No real concerns as their business primarily runs outside of construction times and does not require parking for patrons. .

77. Graphic Design

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Noise Wil not be able to work in the building if vibration and noise is significant.

Access requirements Owner requires access at all hours 24/7.

Loading bay access is required.

Losing traffic access from Beresford square is biggest downside but not end of the world.

Not a lot of foot traffic in Beresford square unless people live or work there.

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Mitigation Implementation of the CCP to ensure affected parties are kept informed, with the Communications & Engagement Manager leading on engagement regarding barriers.

Owner if a supporter of the project.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Pedestrian access will be maintained – no specific mitigation required.

The DRP will identify business support measures.

The businesses will be notified of closure of loading bays and the location of alternative available loading bays in the area.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Business Effects Uninterrupted electricity and internet is important to continued business activity.

Other Comments Relocation of toilets should be in eyesight of where they are now so people can see them and still us

Mitigation Advance notice will be given of any network disruption in line with the CCP and / or by the utility provider.

Refer to Section 8.14 Community Safety of the SIBD DWP.

Anti-Social and homelessness are issues in the area.

Interested in providing community design input to final outcome for Beresford Square.

61 Pitt Street

78. Johnny Feedback Coffee Shop

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Along Pitt St. Receive deliveries approx. twice a week.

Access requirements Retain access as customers are foot traffic, or from nearby offices.

Wayfinding Wayfinding signage important as customer base is mainly foot traffic.

Amenity Noise is a concern.

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Noted and opportunities will be explored as part of the DRP.

The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian access will be maintained, but wayfaring signage will be implemented to ensure ease of access for customers.

Communication and Consultation Plan Address

Property/ Occupier

Beresford Square 15 & 19 79. Hopetoun Beresford Alpha Square

Meeting summary

Feedback

Two SIBD site visits and follow up voicemail to the occupier.

Summary of key comments from arranged meeting with the owner: Major concern with Parking, truck access and need for a discussion on Houptoun Alpha.

Concerned this will be a repeat of Albert Street and businesses in the area will all fold Does not feel confident with AT and insist it must be done better than Albert St. Hopeful for better results for Beresford Square.

Would like to meet and discuss hoardings and get a better understanding of what is planned for the businesses in the area

Arranged meeting with building owner (also owns a number of properties in the areas including 1 Cross Street)

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Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Refer to the mitigation set out in Section 8.

Continued engagement by the Communication & Engagement Manager in line with the CCP, including in relation to the DRP.

Communication and Consultation Plan Address 1–7 Beresford Square

Property/ Occupier 80. Northern Line

Meeting summary SIBD and acoustic door knock meeting with the Business Owner/Manager. Follow up meeting arranged with the construction contractor.

Feedback Business Effects Very concerned about continued viability of business but owner met with the contractor and now understands scope of works and impact on his outdoor area.

Access and use of his outdoor area is very important along with visibility.

Heavily reliance on outdoor seating area.

Mitigation The DRP will identify business support measures, which may include support for businesses to obtain outdoor licenses.

The Communication & Engagement Manager will explain the programme to the business to allow them to plan ahead.

Christmas is busiest trading week and concerns about impacts on customers during this period.

Concerned with the impact on the business over the four-year development timeframe. Concerned that hoarding might result in loss Access The only entrance is off Beresford square.

Wayfaring / Visibility The business enjoys very good visibility from Pitt St and Beresford Square and wants to maintain this as much as possible.

Pedestrian access will be maintained.

Wayfinding measures will be utilised to guide members of the public to the premises.

Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

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Communication and Consultation Plan Address

Property/ Occupier 81. Bravo Hospitality

Meeting summary SIBD and acoustic door knock meeting with the Business Owner/Manager.

Feedback Usually on Beresford Square - retain access / provide close alternative.

Access requirements Staff have 3 – 4 carparks in the Beresford Square car park building.

Drop in interviews, but generally office just used by staff.

Amenity Noise – ground floor business so important noise is adequately mitigated.

82. Sugar and Partners

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Square Normal daily deliveries of milk / groceries etc.

Access requirements Staff vehicle access is via the car parking building accessed off Beresford Square Need notification of any changes or alternatives.

General Biggest concern is vehicle access to car park building on Beresford Sq. Inform early if not achievable.

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Mitigation The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian and vehicle access to off street car parking will be maintained.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. The businesses will be notified of the closure of loading bays and the location of alternative available loading bays in the area.

Pedestrian and vehicle access to off street car parking will be maintained.

The Link Alliance will implement the CCP and notify the business of access changes.

Pedestrian and vehicle access to off street car parking will be maintained

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary

Feedback Amenity Noise and visibility are concerns.

Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP. Visibility impacts will be minimised via the use of mesh or low rise fencing if practicable.

83. Theta System Limited

SIBD and acoustic door knock meeting with the Business Owner/Manager.

Servicing and Deliveries Deliveries are via the car parking building accessed off Beresford Sq. Access requirements Staff vehicle access is via the car parking building accessed off Beresford Square.

Staff occupy majority of car parks in this building. Need notification of any changes or alternatives as critical to business.

Amenity Noise request to mitigate as much as possible.

16-18 Beresford Square

84. Centurion Sauna

22-28 Beresford Square

85. Residential

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SIBD team called to arrange a meeting / attendance at Info Hub / Community event.

SIBD and acoustic door knock meeting and follow up meeting with

/

Amenity Investigation works have started in Beresford Square and is already finding

Vehicle access to off street car parking will be maintained Pedestrian and vehicle access to off street car parking will be maintained.

The Link Alliance will implement the CCP and notify the business of access changes.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Communication and Consultation Plan Address

Property/ Occupier

Meeting summary residents. Residents also attended the Beresford Square community event - Refer to Section 6.7 of the SIBD.

Feedback the noise disruptive. One occupier requested double glazing.

Concern about noise levels during future stages and outdoor balcony areas will be unusable.

To manage the impact the occupier has requested double glazing of all the windows on the Beresford Square frontage and a heat pump to manage the heat in summer.

Access Pedestrian and car park access needs to be maintained.

Concerns about the level of construction traffic.

Other Comments Concern about the impacts on the appearance and character of Beresford Square and local businesses.

Day Street 36 Day 86. Residential Street

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SIBD and acoustic door knock meeting and follow up meeting with residents. Residents also

Mitigation Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Amenity Concern about noise levels during construction works and concerns that tenants will move.

Pedestrian and vehicle access to off street car parking will be maintained Refer to TAP DWP mitigation measures.

Refer to Section 8.11 of the SIBD.

Noise and Vibration impacts on the property will be mitigated. Refer to CNV DWP.

Communication and Consultation Plan Address

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Meeting summary attended the Beresford Square community event - Refer to Section 6.7 of the SIBD.

Feedback Access Pedestrian and car park access needs to be maintained.

Mitigation

Concerns about the level of construction traffic.

Refer to TAP DWP mitigation measures.

Pedestrian and vehicle access to off street car parking will be maintained

Communication and Consultation Plan

Appendix C: Engagement Material – Brochure and Flyer

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Communication and Consultation Plan

Appendix D: Project Roles and Responsibilities Role

Name

Contact details

Responsibilities

Karangahape Community Manager

Simon Mitchell

karangahape@linkallia nce.co.nz

●

●

●

●

●

●

● ●

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Manages a communications and engagement team that is the primary contact for project related enquiries and complaints Having ongoing conversations with the community to keep them informed of key construction activity, milestones, programme and progress Utilising a range of communications tools including face-to-face engagement, works notifications, dropin sessions, station email addresses, digital channels including the CRL website and social media and the CRL freephone number, to have ongoing conversations with the business and residential communities about best ways to manage effects and impacts Managing stakeholder risks and immediately reporting any high-risk stakeholder / communication issues to the Karangahape Station Project Manager and Communications and Engagement Manager.

Assisting the CRLL Communications team with key stakeholder engagement including the Mana Whenua Forum, Local Board engagement and media.

Providing advice to the Karangahape Station Project Manager / Construction Manager on critical stakeholder engagement, communications and relationship building.

Co-ordination of Karangahape CLG meetings.

Assisting the Karangahape Station Construction Manager in briefing site personnel on: o - The mandatory site inductions regarding the standards and

Communication and Consultation Plan

−

Link Alliance Development Response Manager

Arash Barzin

arash.barzin@linkallian ce.co.nz

●

●

● ● ● ●

Social Impact and Business Disruption Monitoring

John Daly

John.daly@linkalliance. com

●

●

●

●

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requirements for community relations; o - Procedures to follow if staff are approached by a member of the public or the media; and Behavioural procedures in and around the construction site boundaries.

Manages planning, delivery and evaluation of the overall Development Response Plan for the Aotea precinct.

Manages street response measures including street cleaning, graffiti removal.

Co-ordinates business promotion events.

Co-ordinates business support programme.

Proactively identifying opportunities to mitigate impact on businesses.

Regular audits of the construction sites, including the DRP, and address issues with the construction manager.

Monitoring of SIBD Effects and mitigation measures, via: o Attendance or review of minutes from CLG, Business Forum and / or consultation events to monitor SIBD impacts. o Undertake SIBD engagement to inform the annual report or updates of the SIBD DWP. o Review of feedback, public enquiries and complaints raised by affected parties for annual report.

Share feedback with the project team, and co-ordination and facilitation of responses.

Prepare, review and update SIBD DWP (if required), including identifying additional affected parties and mitigation measures.

Preparation of the annual SIBD monitoring report and reporting to CLG (As required by Condition 61.8).

Communication and Consultation Plan

Appendix E: Development Response The Link Alliance will implement the following measures in conjunction with the affected community as far as practicable. The DRP is a live document and opportunities for additional mitigation will be sought from the affected community from future engagement and in response to SIBD monitoring.

Business Support package A free of charge business support package which includes: ● ● ●

12 months with a Business Mentor from Business Mentors NZ, a 12-month membership with the Auckland Business Chamber, and free social media training.

Trader Directory An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites, handed out to cruise ship passengers and will be promoted using established social media channels. It is free to list local businesses and Link Alliance has received strong interest in the Trader Directory already. Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz.

Meet the Neighbours Series A ‘meet the neighbours’ series which profiles local businesses providing insights into business owners and the challenges and opportunities that exist neighbouring the CRL project. The series is included in the CRL project newsletter ‘CRL Connection’ which is disseminated to more than 4000 people. The profiles are also promoted on our existing social media channels and have been shared by Heart of the City in their e-newsletter also.

Street cleaning and maintenance Link Alliance will work closely with council contractor cleaning services to prioritise construction areas with regular cleaning, that is often more regular and thorough than the businesses have normally.

Business, Venues and Community Organisation advertising Link Alliance will work with businesses to include advertising where possible on hoarding structures.

Additional temporary signage has also been created to help further emphasise that these businesses are open.

Wayfinding and Business, Venues and Community Organisations Signage Link Alliance will display wayfinding signage at key points to help pedestrians navigate their way through diversions and to find businesses and community organisations within the affected community area.

Signage will also be displayed for major events within the affected community area.

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Communication and Consultation Plan Working with our partners to leverage key events and festivals and promotional opportunities such as the Pride Festival, Cross Street Music Festival and the Fringe Festival. Link Alliance will also implement activation opportunities along the corridor and undertake a number of tours along the project corridor each month.

Loading Bays and Car Parking Proactive communication regarding the closure and changes to loading bays and on-street car parking to allow businesses to plan ahead.

Hoardings and Fences Hoardings will be required throughout the construction programme for Karangahape Station. However, hoardings will be removed when no longer required if practicable. Additionally, low rise or open mesh fencing, ‘Perspex’ windows and lighting installed to maintain visibility.

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