8. Communication

8.1 Communication Overview

Communication with the Normanby Road early works stakeholders in relation to construction noise and vibration impacts is described in Section 6.2 of the early works Communication and Consultation Plan (CCP).

A summary of Community Liaison Group (CLG) and Independent Peer Review (IPR) feedback relevant to this CNV DWP will be maintained in Appendix D.

As a minimum, the following communication shall be undertaken:

Written notification of the early work description will be provided to all property occupiers within 100m of a worksite to raise awareness of the CRL project, the required construction works and the duration in their vicinity. This will be undertaken at least 20 working days prior to the commencement of works on site.

The Link Alliance’s Senior Communications and Engagement Advisor for Mt Eden will provide monthly updates of monitoring and early work progress to affected parties. The Senior Communications and Engagement Advisor will advise any affected parties of construction activities that are predicted or have been identified by the Acoustics Specialist to exceed the limits in Section 5 following the application of BPO mitigation identified in Section 7. The Senior Communications and Engagement Advisor shall undertake communications with MediaWorks for The Project site at 71 Boston Road in accordance with designation Condition 16, unless agreed in their SSCNVMP in Appendix C24. The Senior Communications and Engagement Advisor shall address any concerns and complaints regarding construction noise and vibration in accordance with Section 8.2. When discussing vibration concerns, it is important to convey that vibration can be felt at levels far below those that pose even the smallest risk of building damage.

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8.2 Complaints Response

The contact name and phone number of the SeniorCommunications and Engagement Advisor(Section 0), to which complaints can be directed, shall be clearly included in any written notification and onsite signage.

Any construction noise and/or vibration complaint shall be recorded in a complaints file, and an investigation shall be undertaken involving the following:

Identification of sources of concern, and measuring or estimating noise and/or vibration levels at the time of the complaint; A hotline phone/text number shall be established to receive complaints. Acknowledge receipt of the concern or complaint. An initial response shall be undertaken within 24 hours of receiving a complaint and resolved as soon practicable. If a reasonable complaint relates to building damage or sleep disturbance, inform the on-duty site manager as soon as practicable to cease works pending the investigation; Reporting the findings and recommendations to the Construction Manager; Actions and time taken to close-out complaint; Communication with the complainant; and Reporting of the investigation in the complaints file. A record of all concerns and/or complaints received shall include: − The name of the person(s) who raised the concern or complaint (unless they elect not to provide this) and details of the concern or complaint; − Where practicable, weather conditions at the time of the concern or complaint, including wind direction and cloud cover if the complaint relates to noise; − Known construction activities at the time and in the vicinity of the complainant during the concern or complaint period; and − Remedial actions undertaken (if any) and the outcome of these, including monitoring of the activity.

If a complaint is received about vibration amenity, and a measurement demonstrates exceedance of the Project vibration limits, the following procedures will be implemented: − Further measurements may be required to determine the extent of the exceedance and identify the activity/activities responsible; − Review the mitigation strategy and construction methodology to ensure BPO is applied; − Further measurements may be required to determine the effectiveness of BPO measures and reassess the compliance status; − Determine if the receiver qualifies for a SSCNVMP (Section 5); and − The Mt Eden Stakeholder and Communications Manager shall liaise with affected parties (Section 10.3).

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