Communication and Consultation Plan

Mt Eden Main Works Communication and Consultation Plan

CRL-MTE-RME-LKA-PLN-800033

Revision: 001 Date: 29 June 2020

Communication and Consultation Plan

Communication and Consultation Plan CRL-MTE-RME-LKA-PLN-800033 This document is uncontrolled when printed. This document should be printed in colour

Revision Status Revision

Date

Version details

Prepared By

Approved By

Rev A00

06 May 2020

Draft for Auckland Council comment

Sonya Leahy

-

Rev 000

16 June 2020

Final for pre-lodgement

Sonya Leahy

Peter Roan

Rev 001

29 June 2020

Final for submission

Sonya Leahy

Peter Roan

Approval Status Name/Title

Signature

Date

Prepared by:

Sonya Leahy Senior Communications & Engagement Advisor

29 June 2020

Reviewed by:

Rachel Blundell Communications & Engagement Manager

29 June 2020

Approved by:

Peter Roan Link Alliance – Consenting Lead

29 June 2020

Page 2

| Mt Eden Main Works

Communication and Consultation Plan

Table of contents 1. Introduction ............................................................................................. 6 1.1

Overview of CRL Works in Mt Eden ........................................................................................ 6

1.2

CCP Staging ............................................................................................................................. 7

1.3

Purpose of the CCP ................................................................................................................. 7

1.4

Methodologies and References .............................................................................................. 7

1.4.1

SIBD Monitoring and Reporting ...................................................................................... 8

1.5

Relevant Conditions ................................................................................................................ 9

1.6

Sustainability ......................................................................................................................... 16

1.7

CCP Review and Updates ...................................................................................................... 16

2. Mt Eden Main Works Description .......................................................... 17 2.1 Overview of Works .................................................................................................................... 17

3

4

2.2

Construction Staging and Methodology ............................................................................... 17

2.3

Site Description ..................................................................................................................... 18

Overarching Strategies and Methodologies............................................ 19 3.1

International Association for Public Participation ................................................................ 19

3.2

The CRL Overarching Communication and Consultation Strategy (2018) ............................ 20

3.3

Communication and Engagement Strategic Objectives and Principles ................................ 21

Communication and Consultation Strategy ............................................ 23 4.1

Plan Overview ....................................................................................................................... 23

4.2

Consultation and Communication Approach ........................................................................ 23

4.3

Key Project Messages ........................................................................................................... 24

4.4

Expected Outcomes .............................................................................................................. 29

5. Roles and Responsibilities ...................................................................... 30 5.1

Overview ............................................................................................................................... 30

5.2

Key Personnel........................................................................................................................ 30

5.3

Link Alliance and CRLL Reporting Requirements .................................................................. 31

5.3.1

Reporting tools.............................................................................................................. 31

6. Communication Approach ..................................................................... 32

Page 3

6.1

Strategy Overview: Conversation Locally; Broadcast to Wider Audience ............................ 32

6.2

Current and Planned Communication and Engagement Activities....................................... 32

6.3

Communication Channels ..................................................................................................... 33

6.4

Branding and Collateral......................................................................................................... 35

| Mt Eden Main Works

Communication and Consultation Plan 6.5

Identifying and Communicating with Key Stakeholders ....................................................... 35

6.5.1

Parties Affected by the Project ..................................................................................... 35

6.5.2

Owners, Occupiers and Businesses ............................................................................... 36

6.5.3

Network Utility Operators ............................................................................................ 36

6.5.4

Auckland Council Parks Department............................................................................. 36

6.5.5

Heritage New Zealand Pouhere Taonga ....................................................................... 36

6.5.6

Emergency Services....................................................................................................... 37

6.5.7

Auckland Transport ....................................................................................................... 37

6.5.8

KiwiRail .......................................................................................................................... 37

6.5.9

New Zealand Transport Agency .................................................................................... 37

6.5.10

Department of Corrections ........................................................................................... 37

6.5.11

MediaWorks .................................................................................................................. 37

6.5.12

Bear Park Early Childhood Centre ................................................................................. 37

6.5.13

Owner of 5 Porters Avenue........................................................................................... 37

6.5.14

Identifying Additional People Affected by the Project ................................................. 38

6.6

Communications During Covid– 19 Restrictions ................................................................... 38

7. Protocols, Processes and Contact Details ............................................... 40 7.1

7.1.1

CLG Purpose .................................................................................................................. 40

7.1.2

CLG Process ................................................................................................................... 40

7.2

Page 4

Community and Business Liaison Group............................................................................... 40

Stakeholders and Affected Parties ........................................................................................ 41

7.2.1

Pre-Construction Engagement ...................................................................................... 41

7.2.2

Construction Phase Engagement .................................................................................. 41

7.2.3

Permit to Notify ............................................................................................................ 42

7.2.4

Kaitiaki or Mana Whenua Forum .................................................................................. 43

7.2.5

Network Utility Operators ............................................................................................ 43

7.2.6

Emergency Services....................................................................................................... 45

7.2.7

Heritage......................................................................................................................... 45

7.2.8

Auckland Transport ....................................................................................................... 45

7.2.9

CEMP and Sub-plan Reviews ......................................................................................... 46

7.3

Notable Receivers ................................................................................................................. 46

7.4

Public Engagement................................................................................................................ 46

7.4.1

Public Enquiries ............................................................................................................. 46

7.4.2.

Complaints .................................................................................................................... 47

| Mt Eden Main Works

Communication and Consultation Plan 7.4.3

Auckland Council Reporting .......................................................................................... 48

7.4.4

Digital Channels............................................................................................................. 48

7.4.5

Media ............................................................................................................................ 48

7.5

Managing Crisis and Emergency Situations .......................................................................... 49

7.5.1

Requirements ................................................................................................................ 49

7.5.2

Emergency Contacts...................................................................................................... 49

Appendix A: ISCA Requirements .................................................................. 51 Appendix B: Engagement Map Showing the Affected Community Area ....... 53 Appendix C: Affected Community Feedback from Door Knocking Exercise February and March 2020 ............................................................................ 54 Appendix D: Engagement Material – Brochure and Flyer examples.............. 92 Appendix E: Project Roles and Responsibilities ............................................ 93 Appendix F: Development Response Measures............................................ 95 Appendix G: Response to Feedback from CLG and Auckland Council ............ 97

Page 5

G1

CLG Comments ...................................................................................................................... 97

G2

Auckland Council Comments ................................................................................................ 97

| Mt Eden Main Works

Communication and Consultation Plan

1.

Introduction

The City Rail Link (CRL) project comprises the construction, operation and maintenance of a 3.4 km underground passenger railway, running between Britomart Station and the North Auckland Rail Line (NAL) near Mt Eden Station. The CRL also involves the construction of two new underground stations at Aotea and Karangahape and a redeveloped Mt Eden Station (refer to Figure 1-1). The design and construction of the CRL infrastructure between the Aotea and Mt Eden Stations is being delivered by the Link Alliance (LA).

Figure 1-1: CRL Route and Location

This Communication and Consultation Plan (CCP) has been prepared in relation to the Mt Eden Main Works (“main works”).

1.1 Overview of CRL Works in Mt Eden CRL works in the Mt Eden area involve the construction of the southern section of the tunnel structures and the tie-in of the CRL railway to the existing NAL, including the construction of the redeveloped Mt Eden Station. The Mt Eden Active Construction Zone (ACZ) and Construction Support Areas (CSAs) are generally located between Nikau Street to the north, State Highway 1 (SH1) to the east, Dominion Road to the west and the existing NAL to the south.

The works in this area include: • • • Page 6

Operational activity required to support the tunnel boring machine (TBM) drive, including control room and plant, storage and spoil handling; Construction of a new Mt Eden Station building, incorporating passenger linkages between the new CRL platform and the modified existing NAL platform; Road over rail bridges at Mt Eden Road, Normanby Road and Ruru Street with sections of road realignment;

| Mt Eden Main Works

Communication and Consultation Plan •

• • • •

Grade separation structures for the existing and new rail lines to pass-over and connect with each other, including the Newton Junction Grade Separation Structure, the Eastern Facing Connection and the Western Facing Connection; Construction of a portal vent house building structure; Installation of retaining walls and utilities; Pedestrian and cyclist bridge structures at Fenton Street and Porters Avenue; and New road linkages within the reinstated area post-construction.

Given the nature and scale of CRL construction works in Mt Eden, works are being undertaken in a staged manner, involving: • •

•

Enabling and early works (demolition, network utility relocation and site establishment work) – early works have commenced and will continue to end of 2020; Main construction works (construction of the underground CRL cut and cover tunnels, grade separation structures and trenches, station building and platforms, and tie-ins to the NAL) to be undertaken from mid-2020 through to mid-2023; and Public realm reinstatement – likely to be undertaken from 2021 to early 2024.

1.2 CCP Staging To reflect the staged construction approach for the CRL in the Mt Eden area, a series of CCPs are being prepared.

This CCP addresses the main works, which are detailed in the Construction Environmental Management Plan (CEMP) and summarised in Section 2 of this CCP. If required, a CCP will also be prepared for the future public realm reinstatement.

1.3 Purpose of the CCP This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the main works. The two key elements of the CCP relate to: • •

Communication: keeping stakeholders and affected parties fully informed on the progress of the main works and the relevant processes involved so that they can make informed decisions.

Consultation: providing information on options and discussing them with stakeholders and affected parties, giving them the opportunity to influence and inform the management and mitigation of effects from the works. This will inform the preparation of key documents required by the CRL designation conditions and the CRL Aotea to North Auckland Line (A2N) resource consent conditions.

This CCP addresses the requirements of CRL designation condition 15 and conditions 25 to 33 of the A2N resource consents and will be implemented throughout the construction period.

The CCP forms part of the CEMP for the main works.

1.4 Methodologies and References

Page 7

| Mt Eden Main Works

Communication and Consultation Plan To ensure effective communication and consultation practices are implemented during the works, the International Association for Public Participation (IAP2) engagement spectrum1 has been considered in the preparation of this CCP. In addition, this CCP has been informed by the City Rail Link Limited (CRLL) Overarching Communication and Consultation Strategy (2018).

The CCP also builds upon the following plans: ● ●

The CRL Pre-Construction Communication & Consultation Plan (November 2015); and CRL Communication & Consultation Plans prepared to date for other CRL contracts (in particular the Mt Eden Enabling Works CCP).

A number of plans, current and in development, are relevant to the delivery of effective communications and community engagement for the main works. These include: ●

●

●

Disruption Management Communications Plan. This has been developed for the construction of Mt Eden Station and managing disruption relating to the closure of Mt Eden Station, closure of the Porters Avenue level crossing, and the closure of the Normanby Road level crossing. In particular, it ensures consistency of message and approach with Auckland Transport.

Mt Eden Station Development Response Plan. This document sets out a plan of how the CRL project can work with the local business community to mitigate the disruption caused by largescale construction.

Social Impact and Business Disruption Delivery Work Plan (SIBD DWP). The SIBD DWP identifies measures that will be implemented to mitigate and manage potential adverse effects on businesses, residents and community services/facilities during the main works. Appendix C of this CCP reflects the linked approach between the SIBD team’s engagement activities and those undertaken by the communications and engagement team. Stakeholder meetings have often involved members of both teams.

1.4.1

SIBD Monitoring and Reporting

The SIBD team will undertake a range of monitoring and reporting activities, the outputs of which will also inform the activities of the communications and engagement team.

Where possible, the following measures will be carried out quarterly, unless otherwise stipulated: 1. Population: Statistical Area population statistics, updated annually with new projection announcements by Statistics New Zealand - Annual measure.

2. Movement: pedestrian counts, traffic management plans (TMPs) issued nearby, traffic flow (provided via Auckland Transport).

3. Operations: Construction site audits issues and close out period.

4. Social & Public Life: No. of events, type of events.

5. Real Estate & Development: vacancy rates, prime rent and consents issued.

6. Business & Commerce: No. of businesses, overall spending, no. of transactions, average transaction value via MarketView, business support uptake, vacant retail shops.

7. Environment (e.g. air quality, noise, vibration, ground movement)– picked up in other monitoring.

1

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Spectrum

Page 8

| Mt Eden Main Works

Communication and Consultation Plan An annual report will be prepared, and will capture the monitoring of: ● ● ● ●

The affected communities’ experience and perception of SIBD impacts.

The effectiveness of the identified mitigation measures.

Any changes in the community profile of the area.

Complaints and public enquiries.

1.5 Relevant Conditions Table 1-1 outlines the CRL designation conditions and the A2N resource consent conditions that are relevant to the CCP. Table 1-1 Designation and Resource Consent conditions for CCP and where addressed in this document and other management plans

Condition No.

Condition

Relevant section of CCP

Other Plans

City Rail Link Designation Conditions 15.1

The objective of the Communication and Consultation Plan is to set out a framework to ensure appropriate communication and consultation is undertaken with the community, stakeholders, affected parties and affected in proximity parties during the construction of the City Rail Link.

This document

15.2

The Requiring Authority shall prepare a Communication and Consultation Plan which shall be implemented and complied with for the duration of the construction of the City Rail Link.

This document

15.3

The Communication and Consultation Plan shall set out how the Requiring Authority will (a)

Inform the community of construction progress and future construction activities and constraints that could affect them;

6.3, 6.5, 7.2

SIBD DWP

(b)

Provide early information on key Project milestones;

6.3, 7.1, 7.2

SIBD DWP

(c)

Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in proximity parties regarding the development (as part of the review process provided

by Condition 22) and implementation of the CEMP or DWPs (including SSCNVMPs, SSNMPs and SSCVMPs); and

7.1.2, 7.2.9

(d)

Respond to queries and complaints including but not limited to:

7.4.1-7.4.2

(i)

Who is responsible for responding;

(ii)

How responses will be provided;

(iii) The timeframes that responses will be provided within.

15.4

The Communication and Consultation Plan shall as a minimum include: (a)

Page 9

A communications framework that details the Requiring Authority’s communication strategies, the accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used

| Mt Eden Main Works

4, 5.2, 6.1 – 6.3

CEMP, SIBD DWP

Communication and Consultation Plan

Condition No.

Condition

Relevant section of CCP

Other Plans

(including any modern and relevant communication methods, newsletters or similar, advertising etc), and any other relevant communication matters; (b)

The Communication and Consultation Manager for the Project including their contact details (phone, email and postal address);

5.2

(c)

The methods for identifying, communicating and consulting with persons affected by the project including but not limited to:

6.3, 6.5, 7.17.3

(i)

All property owners and occupiers within the designation footprint

(ii)

All property owners and occupiers adjacent to construction sites (Britomart and Albert Street (Designation 1), Karangahape Road (Designation 4), Newton Station (Designation 5), Main Construction site and the works at Normanby Road and Porters Ave (Designation 6))

(iii) New Zealand Historic Places Trust (NZHPT) (iv) Department of Corrections (including the entity contracted by Department of Corrections to administer and run the Mt Eden Corrections facility at 1 Lauder Road) (v)

…

(vi) Media Works (vii) Community Liaison Group(s) (refer Condition 7); (viii) Bear Park Early Childhood Centre; (ix) … (x)

Network Utility Operators, including the process: • To be implemented to capture and trigger where communication and consultation is required in relation to any material changes affecting the Network Utilities; • For the CRL to give approval (where appropriate) to Network Utility Operators as required by section 176(1)(b) of the RMA during the construction period; • For obtaining any supplementary authorisations (including but not limited to resource consents (including those required under a National Environmental Standard) and easements); • For inspection and final approval of works by Network Utility Operators; and • For implementing conditions 9, 22, 23, and 24 of this designation in so far as they affect Network Utility Operations.

…

Page 10

| Mt Eden Main Works

CEMP

Communication and Consultation Plan

Condition No.

Condition

Relevant section of CCP

Other Plans

(xiv) The owner(s) of 5 Porters Avenue (ALLOT 236 SEC10 Suburbs AUCKLAND) (d)

How stakeholders and persons affected by the project will be notified of the commencement of construction activities and works, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6.3, 6.5, 7.1 – 7.3

(e)

How stakeholders and persons affected by the project will be consulted in the development and review of the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs), including specifying reasonable timeframes for feedback;

7.1.2, 7.3.2

CEMP, SIBD DWP and CNV DWP

(f)

Methods for communicating in advance temporary traffic management measures and permanent changes to road networks and layouts to directly affected and in proximity parties, bus (public and private) operators, taxi operators, bus users, and the general public;

6.1, 6.3, 6.5, 7

TAP DWP

(g)

Methods for communicating in advance to surrounding communities (including sensitive noise and vibration receivers) which must be notified at least 24 hours in advance where construction activities are predicted to:

6.3, 7.2

CNV DWP and SSCNVMP

CNV DWP and SSCNVMP

(i)

Exceed the noise limits (refer Condition 31); or

(ii)

Exceed a vibration limit (refer Conditions 33 and 34); or

(iii) Be within 200m of a blast site (refer Condition 32).

Further provisions for Notable Noise and Vibration Receivers are contained in Condition 16.

Page 11

(h)

Methods for communicating in advance proposed hours of construction activities outside of normal working hours and on weekends and public holidays, to surrounding communities, and methods to record and deal with concerns raised about such hours;

6.3, 7.1, 7.2

(i)

Methods for communicating and consulting with mana whenua for the duration of construction and implementation of mana whenua principles for the project (refer to Conditions 8 and 49);

7.2.4

(j)

Methods for communicating and consulting with the Auckland Council Parks Department regarding works to be undertaken to any trees on public land (streets, squares, etc.) located within the City Rail Link surface designation footprint, including how trees not being removed, or in close proximity to the surface designation footprint where works are occurring, will be protected;

6.5.4

TV DWP

(k)

Methods for communicating and consulting in advance of construction works with emergency services (Police, Fire, Ambulance) on the location, timing and duration of construction works, and particularly in relation to temporary road lane reductions and/or closures and the

6.5.6, 7.2.6

SIBD DWP and TAP DWP

| Mt Eden Main Works

Communication and Consultation Plan

Condition No.

Condition

Relevant section of CCP

Other Plans

Appendix C

SIBD DWP

(m) How communication and consultation activity relating to construction activities and monitoring requirements will be recorded; and

5.3

CEMP

(n)

6.5.10

alternative routes or detours to be used, with specific detail around the management of the Fire and Ambulance from their central stations on Pitt Street; (l)

A list of Stakeholders, directly affected and affected in proximity parties to the construction works who will be communicated with;

Methods for communicating and consulting with the Department of Corrections (including the entity contracted

by Department of Corrections to administer and run the Mt Eden Corrections facility at 1 Lauder Road), to confirm the details of the contact person required under Condition 14 of this designation, and in respect of any works impacting on access or works in proximity to the Mt Eden Corrections Facility and the Boston Road Community Corrections site; including temporary traffic management measures and permanent changes to road networks and layouts which may impact on access to and from the Facility and the motorway network.

15.5

The Communication and Consultation Plan shall also include (as relevant) linkages and cross-references to the CEMP and DWPs (including SSCNVMPs, SSCNMPs and SSCVMPs).

As referenced in this document

15.6

The Communication and Consultation Plan shall include a summary of the communication and consultation undertaken between the CRL and parties as required by the Pre-construction Communication and Consultation Plan. The summary shall include any outstanding issues or disputes raised by parties. The Communication and Consultation Plan shall be reviewed six monthly for the duration of construction and updated if required. Any updated Communication and Consultation Plan shall be provided to the “key contacts� (see Condition 13) and the Auckland Council Consent Monitoring officer for review and agreement on any further action to be undertaken. Any further action recommended as a result of this review shall be undertaken by the Communication and Consultation Manager for the City Rail Link and confirmation of completion provided back to the Auckland Council Consent Monitoring officer.

Appendix C

15.7

If, in the course of amendments undertaken as part of the review process, a material change to the Communication and Consultation Plan is made, those parties affected by the change shall be notified within 1 month of the material change occurring.

1.7

City Rail Link Aotea to North Auckland Line Resource Consent Conditions 25

Page 12

At least 3 months prior to the commencement of construction, the Consent Holder shall prepare a CCP the purpose of which is to set out a framework to ensure appropriate communication | Mt Eden Main Works

This document

SIBD DWP

Communication and Consultation Plan

Condition No.

Condition

Relevant section of CCP

Other Plans

and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the construction of the Project.

27

28

Page 13

The CCP shall be based on and, where appropriate, incorporate the provisions of the PCCP, and shall set out how the Consent Holder will: a)

Inform the community and business of construction progress and future construction activities and constraints that could affect them;

6.3, 6.5, 7.2, Appendix C

SIBD DWP

b)

Provide early information on key Project milestones;

6.3, 7.1, 7.2

SIBD DWP

c)

Obtain and specify a reasonable timeframe (being not less than 10 working days), for feedback and inputs from directly affected and affected in-proximity parties regarding the implementation and review of the CEMP or other Management Plans;

7.1.2, 7.2.9

d)

Respond to queries and complaints including but not limited to:

7.3.1, 7.3.2

i)

Who is responsible for responding;

ii)

How responses will be provided; and

iii)

The timeframes within which responses will be provided.

The CCP shall (as a minimum) include: a)

A communications framework that details the Consent Holder’s communication strategies, accountabilities, frequency of communications and consultation, the range of communication and consultation tools to be used (including relevant communication methods, newsletters or similar, advertising etc.), and any other relevant communication matters;

4, 6.1 – 6.3

b)

The Communication and Consultation Manager for the Project including 24- hour contact details (phone, email and postal address);

5.2

c)

The 0800 CRL TALK phone number;

7.3.1

d)

The methods for identifying, communicating and consulting with persons affected by the project including but not limited to:

6.3, 6.5, 7.1 – 7.3

i)

All property owners and occupiers of the sites that are identified at Appendix A, and adjacent to the Project’s construction sites;

ii)

Mana Whenua unless any of those named advise the Consent Holder of a different liaison process;

iii)

Heritage NZ;

iv)

NZ Transport Agency/ Auckland Motorway Alliance (AMA);

v)

Kiwirail;

| Mt Eden Main Works

CEMP

Communication and Consultation Plan

Condition No.

Condition vi)

Relevant section of CCP

Other Plans

Department of Corrections;

vii) … viii) Network Utility Operators; and ix)

The Community and Business Liaison Group (refer Conditions 16-24)

e)

How stakeholders and persons affected by the Project will be notified of the commencement of construction, the expected duration of the activities and works, and who to contact for any queries, concerns and complaints;

6.3, 6.5, 7.1 – 7.3

f)

How stakeholders and persons affected by the Project will be consulted in the development and review of the CEMP and other Management Plans, including specifying reasonable timeframes for feedback;

7.1.2, 7.2.9

g)

A list of stakeholders, directly affected and affected inproximity parties to the construction works with whom the Consent Holder will communicate;

Section 6.5, Appendices B and C XX

h)

….

N/A

N/A

i)

A summary of communication and consultation undertaken between the Consent Holder and parties as required by the PCCP. The summary shall include any outstanding issues or disputes raised by parties;

Appendix C

SIBD DWP

j)

How communication and consultation relating to construction activities and monitoring requirements will be recorded; and

5.3, 7.2

CEMP

k)

How opportunities to interpret and display archaeological finds within the Project area will be identified and implemented, including how Heritage NZ will be involved in this process.

6.5.6, 7.2.7

HC DWP

29

The CCP shall also include (as relevant) linkages and crossreferences to the CEMP and other Management Plans.

As referenced in this document

30

The CCP shall be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the parties referred to in Condition 28(d) and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken.

1.7

31

Any further action recommended as a result of the review under Condition 30 shall be undertaken by the Consent Holder’s Communication and Consultation Manager for the Project and confirmation of completion shall be provided to the Council (Team Leader Central Monitoring).

Noted

32

If, in the course of amendments undertaken as part of the review process under Condition 30, a material change to the CCP is made, the Consent Holder shall notify those parties affected

Noted

Page 14

| Mt Eden Main Works

Communication and Consultation Plan

Condition No.

Condition

Relevant section of CCP

by the change within 20 working days of the material change occurring.

33

Page 15

The CCP shall be implemented and complied with for the duration of the construction of the Project.

| Mt Eden Main Works

Noted

Other Plans

Communication and Consultation Plan

1.6 Sustainability The Link Alliance is seeking an Infrastructure Sustainability Council of Australia (ISCA) Infrastructure Sustainability (IS) rating for the CRL project Further details can be found in the main works CEMP and Sustainability Rating Management Plan. Sustainability requirements that relate directly to this CCP are included in Appendix A. These requirements are imbedded within the Delivery Work Plans and Management Plans for the main works to ensure that sustainability is a key focus and ‘the way we do things’.

In some cases, the IS requirements and sustainability goals enhance the designation and consent requirements.

1.7 CCP Review and Updates This CCP is a live document that will be reviewed six monthly for the duration of construction and updated if required. Any updates to the CCP shall be provided to the parties referred to in CRL designation condition 15.6 and A2N resource consent condition 28(d) and the Council (Team Leader Central Monitoring) for review and agreement on any further action to be undertaken.

In accordance with CRL designation condition 15.7 and A2N resource consent condition 32, any parties affected by material changes to the CCP shall be notified of the changes within 20 working days of the change occurring.

A formal review process is described in the CEMP.

Page 16

| Mt Eden Main Works

Communication and Consultation Plan

2.

Mt Eden Main Works Description 2.1 Overview of Works

The main works involve construction along several active work fronts concurrently within the Mt Eden area at any one time, to enable the redevelopment of the Mt Eden Station and establish the CRL tie-ins to the NAL. Works will be carried out in a staged fashion. The construction staging, and methodologies are described in greater detail in the CEMP. Within the main works area, there are already other works occurring in accordance with the Mt Eden Enabling Works (OPW60350039) and Normanby Road Early Works (OPW60351423) outline plan packages.

In summary, the main works involve: • •

• • • • • •

Ground improvements, in the form of deep soil mixing (contiguous piling and grout injection), within the NAL corridor between Mt Eden Road Bridge and Normanby Road; Bulk excavations and construction of retaining walls along the NAL to provide for the rail trenches and installation of new tracks. The excavation will encounter basalt, which will be removed via rock-breaking and blasting. In places, softer ground conditions are anticipated to be encountered, which may require the use of sheet piles; Construction of the eastern and western crossover structures that enable the CRL rail lines to tie-in to the NAL; Construction of the Porters Avenue and Fenton Street pedestrian and cyclist bridges.

Construction of the Normanby Road grade separation bridge, including regrading of Normanby Road and realigning the Boston Road roundabout; Redevelopment of the existing NAL platform; Construction of the CRL platform and the foundations and building structures for the Mt Eden Station building and the ventilation building; and Operation of the TBM, including the conveying of spoil material from the tunnels and the refuelling and general maintenance of the TBM within CSA 4.

2.2 Construction Staging and Methodology The main works will be divided into several stages within the various work areas.

Generally, the works along the NAL are divided into two stages to allow works on the northern (downmain) or southern (upmain) sections to correspond with the ‘Single Line Running’ of train services through the construction area.

Works within the Mt Eden station area are divided into 12 stages. Stages 1-4 have already been addressed in the Mt Eden Enabling Works outline plan package, and stages 5-12 will be undertaken as part of the main works. For the new Mt Eden Station building and ventilation building, construction of the foundations and building structures will be undertaken as part of stages 5 – 12, while the finishing of the buildings, including internal and external fittings, will be completed as part of the future public realm reinstatement.

The construction staging, and methodologies are described in sections 2.3 and 2.4 of the CEMP. Page 17

| Mt Eden Main Works

Communication and Consultation Plan

2.3 Site Description The main works will be undertaken near the existing Mt Eden Station and along the NAL, in an existing urban environment. The main works area is generally bounded by the NAL (south), State Highway 1 (east), Dominion Road (west), and Nikau Street (north) (refer Figure 2-1). The main works will include construction activity along Nikau Street, Ruru Street, Porters Avenue, Fenton Street, Haultain Street, Ngahura Street, Flower Street, Shaddock Street, Mt Eden Road, Normanby Road, Boston Road and Nugent Street.

CRL Designation 2500-6 KiwiRail Designation 6300

Figure 2-1: Site and extent of main works

2.4 Affected Community A comprehensive stakeholder list will be maintained, enabling targeted communication with the local and wider community. The affected community consists of both the ‘affected parties’, i.e. those with direct impacts on their residence or business, and the ‘affected in proximity parties’, i.e. parties affected by wider issues, such as transport. A map of the affected community is shown in Appendix B.

Page 18

| Mt Eden Main Works

Communication and Consultation Plan

3 Overarching Strategies and Methodologies This section outlines the existing CRLL communication and engagement strategies that have informed the preparation of this CCP along with key public participation and guidance, in particular the IAP2 engagement spectrum.

3.1 International Association for Public Participation IAP2 is an international association of public participation and engagement practitioners. To ensure that this CCP is effective and all communication and consultation is meaningful, the International Association for Public Participation’s (IAP2) core values2 have been used in the development of this CCP. These are: ● ● ● ● ● ● ●

Public participation is based on the belief that those who are affected by a decision have a right to be involved in the decision-making process.

Public participation includes the promise that the public's contribution will influence the decision.

Public participation promotes sustainable decisions by recognizing and communicating the needs and interests of all participants, including decision makers.

Public participation seeks out and facilitates the involvement of those potentially affected by or interested in a decision.

Public participation seeks input from participants in designing how they participate.

Public participation provides participants with the information they need to participate in a meaningful way.

Public participation communicates to participants how their input affected the decision.

IAP2’s community engagement spectrum of participation is based on the decisions to be made and the associated level of influence (if any) the community has on project decision making, noting that the level of public engagement will depend on the likely impact of a project on communities.

Community engagement for CRL will range from informing people about the project, to consulting and involving them in meaningful decisions about key aspects of the project design as well as empowering them with the opportunity for innovative initiatives. Table 3-1 below identifies examples of how the proposed CRL engagement approach aligns with the IAP2 spectrum and how communication and engagement activities will help achieve the objectives for the project.

2

https://www.iap2.org.au/About-Us/About-IAP2-Australasia-/Core-Values Page 19 | Mt Eden Main Works

Communication and Consultation Plan Table 3-1: Alignment with IAP2 Public Participation Spectrum

Inform

Consult

Involve

Collaborate

Empower

● Website updates ● Social media ● Project newsletters and factsheets ● Project enquiry email and phone line ● Construction notifications and updates

● Community information sessions ● Community and Business Liaison Group (CLG)3 ● Stakeholder workshops, presentations and briefings

● Social impact assessments ● Advisory Boards / Steering Groups

● Mana Whenua Forum ● Local Boards ● Opportunities for collaboration will be identified through the engagement activities with affected parties and stakeholders

● Opportunities for communitydecision making will be identified through the engagement activities with affected parties and stakeholders.

The results of engagement undertaken in relation to the CRL project to date have and will continue to inform the management and mitigation of actual and potential adverse effects from the works and the preparation of the suite of Delivery Work Plans and Management Plans required by the CRL designation and resource consent conditions.

3.2 The CRL Overarching Communication and Consultation Strategy (2018) CRLL is committed to delivering a high level of communications and engagement and the implementation of the overarching Communication and Consultation Strategy is recognised as supporting the delivery of the CRL and of building positive perceptions of the project throughout its development and delivery.

Table 3-2 provides an overview of CRLL’s communications and engagement objectives for the wider CRL Project.

3

The designation conditions reference the Community Liaison Group (CLG), while the resource consent conditions reference the Community and Business Liaison Group. CLG has been used through this DWP as a common reference for the same group.

Page 20 | Mt Eden Main Works

Communication and Consultation Plan Table 3-2: Communications and Engagement Objectives

These objectives have been adopted by the Link Alliance in the development of this CCP.

3.3 Communication and Engagement Strategic Objectives and Principles A Communication and Consultation Strategy was first established for the CRL project in 2012, including a range of objectives and principles. These were adopted in the Pre-Construction Communication and Consultation Plan prepared by Auckland Transport (November 2015), the overarching Communication and Consultation Strategy (2018) and subsequent CCPs prepared for the CRL construction works undertaken to date.

The engagement objectives and principles set out in the Communication and Consultation Strategy have informed and been adopted in the preparation of this CCP. These include the following: A proactive approach - approach stakeholders with information rather than sit back and wait for people to come to it with inquiries; key stakeholders and affected parties have a right to express their views and concerns about a project that has the potential to affect them.

Effective communication channels - maintain constructive links with key stakeholders by communicating on a regular basis; continual networking and presence in the business and other relevant communities; and seeking opportunities for dialogue and information-sharing.

Openness about issues - be upfront and transparent about what is proposed and provide as much certainty as possible while acknowledging that aspects of project detail is not finalised.

Responsiveness - Responses will use best practice by being timely, full, helpful, frank and detailed; key stakeholders and affected parties have a right to expect that their views and concerns will be listened to and considered in project decisions even if agreement cannot be reached.

Page 21

| Mt Eden Main Works

Communication and Consultation Plan The objectives have four areas of focus: 1. Inform stakeholders about the Project ● ●

Engage constructively with key stakeholders/target audiences, providing consistent information across the project Maintain and enhance existing relationships for ongoing constructive engagement

2. Explain the process and timing ● ●

Ensure key target audiences and stakeholders have an accurate understanding of the project and its implications Explain how the planning processes work and how people can input into them

3. Educate people about the CRL ● ●

Discuss how the project fits into strategic city planning and the regional development of transport infrastructure Minimise uncertainty and dispel misinformation

4. Enhance our reputation ● ●

Page 22

Being open and responsive to stakeholder feedback Manage communications risks that may impact the project and our reputation.

| Mt Eden Main Works

Communication and Consultation Plan

4 Communication and Consultation Strategy 4.1 Plan Overview This CCP has been prepared to provide a framework to ensure appropriate communication and consultation with the community, stakeholders, affected parties and affected in-proximity parties during the main works.

In accordance with the designation and resource consent conditions, this CCP set outs the processes and protocols that will be implemented by the Link Alliance during the main works to: ● ● ●

●

Inform the community of construction progress and future construction activities and constraints that could affect them.

Provide early information on key project milestones.

Obtain and specify a reasonable timeframe for feedback and inputs from directly affected and affected in-proximity parties regarding the development and implementation of the CEMP and sub-plans (DWPs and Management Plans).

Respond to queries and complaints including but not limited to: ● ● ●

Who is responsible for responding to feedback and input How responses will be provided The timeframes within which responses will be provided.

4.2 Consultation and Communication Approach The purpose of this CCP is to describe the processes and protocols relating to how the Link Alliance will: ● ● ●

Manage and deliver communication and consultation with the community, stakeholders, affected parties and affected in proximity parties during the main works.

Undertake project partner and stakeholder relationship activities (including the Mana Whenua Forum, Local Board engagement and engagement with the media).

Comply with the requirements and responsibilities set out in the CRL designation and resource consent conditions and the overarching CRLL Communication and Consultation Plans (as identified in Section 1.4) for the wider CRL project.

This CCP will ensure: ●

● ● ● ● ● ●

Page 23

The public, including affected in proximity and directly affected parties, are well informed of the main works, construction progress, any potential impacts that could affect them and what mitigations are proposed to minimise those impacts.

The impacts of planned disruptions are explained and minimised wherever possible There is ‘one face’ for the project.

Both the Link Alliance and CRLL maintain a positive reputation and support amongst the stakeholder groups.

Information is provided early on key project milestones.

A framework is provided to obtain feedback and input from directly affected and affected in proximity parties.

That queries and complaints are responded to quickly and appropriately.

| Mt Eden Main Works

Communication and Consultation Plan ● ●

Stakeholders, including the media, pedestrians, motorists, adjacent residents and businesses, are positively engaged.

All parties involved in the project understand their responsibilities and can collaborate and quickly respond to stakeholder concerns.

4.3 Key Project Messages The key messages to be communicated to affected parties, stakeholder and wider audiences in relation to the wider CRL works are: ● ●

●

● ● ●

● ● ● ●

● ● ● ●

● ● ● Page 24

CRL is integral to meeting Auckland’s growth and subsequent transport demands.

Completing the CRL will provide faster, more frequent travel for all Auckland rail users with two new stations at Aotea and Karangahape and major redevelopment of the Britomart and Mt Eden Stations.

The CRL will provide travel time savings for many rail users. From Mt Eden, a train to Karangahape will take just three minutes, while Aotea and Britomart will be a six and nine minute journey respectively.

Better frequency and reliability will encourage people to leave their cars at home, easing pressure on Auckland’s roads for those who need to use them.

The CRL is more than just improving public transport. It is a transformative project that will lead the way in integrated transport and urban development.

It will enable significant residential and commercial development around the stations to create new urban precincts, support our housing needs, enhance our environment and make Auckland a more attractive place to live.

Disruption during construction will be managed to ensure Auckland keeps working.

The Link Alliance is working with Auckland Council and Auckland Transport to ensure that people are aware of changes to access through the main works area and can plan their journeys.

The Link Alliance will communicate new information and respond to stakeholder concerns and questions in a proactive and timely manner.

The Link Alliance’s Mt Eden project team will engage with the community using a variety of channels, including a dedicated project email address (mteden@linkalliance.co.nz), CLG meetings, regular drop-in sessions, project newsletters and notifications, pop-up events and face-to-face meetings The Mt Eden project team can be contacted 24/7 via Link Alliance’s dedicated 0800 number (0800 CRL TALK, press option 5 for Mt Eden) Our normal hours of work are: Monday to Friday, 7am to 7pm, and Saturday 7am – 7pm. If we need to do work outside these hours, we will notify this in advance Throughout the works, we will keep footpaths open and properties accessible.

Access will be maintained to all properties during the works. In the event that short term and temporary impacts on property access are required, the Link Alliance will engage with the affected parties prior to the works being undertaken.

We will work with businesses to ensure customers have easy access and goods can be received.

Works will be undertaken in accordance with the CEMP and sub-plans, prepared in accordance with the designation and resource consent conditions.

The CEMP and sub-plans developed for the works reflect unwavering commitment to environmental sensitivity and community well-being, cultural matters and safety. | Mt Eden Main Works

Communication and Consultation Plan The following key messages are particularly relevant to the main works: ●

● ● ●

● ● ●

●

The existing Mt Eden train station will be enlarged and redeveloped to incorporate a modern new station building with elevated views of Maungawhau and a platform for the new CRL line.

The station will remain a stop for the existing Western Line services, making it a busy rail junction.

The main access to the redeveloped station will be via an extended Ruru Street, which will provide a new connection to Mt Eden Road.

Planned road layout changes, such as an extension of Flower and Nikau Streets, will also improve connectivity within the local area.

Once construction of the new station and its surrounding environment is completed, the balance of the land will provide the potential for more than 100,000sqm of residential and commercial investment within a new master-planned community.

In early 2021 the Tunnel Boring Machine (TBM) will launch from the portal site at the intersection of Flower and Nikau Streets and begin its first underground journey.

Travelling a maximum of 32 metres per day and at depths of up to 32 metres underground, the TBM will bore its way from Mt Eden to Karangahape Station and then on to Aotea Station.

It is expected to take approximately 9 months for the TBM to complete its first tunnel drive from Mt Eden to Aotea. When the TBM reaches Aotea Station it will be taken apart and transported back to Mt Eden to start the second tunnel drive in early 2022.

Once underground the TBM will operate 24/7 and will be supported by the TBM operating crew based at Mt Eden. The Mt Eden site will be ‘base-camp’ for the TBM, and the equipment and systems required to operate it. These include the spoil enclosure and conveyor system (around which a noise enclosure will be built to help muffle any noise), workshops, sediment pond and water treatment plant and a storage area for the pre-cast concrete segments needed to line the interior of the tunnel.

The following key messages are particularly relevant to the North Auckland/Western Line corridor works: ● ● ●

Page 25

Prior to CRL opening in 2024, significant changes need to be made in and around the rail corridor at Mt Eden to integrate the new CRL lines with the existing rail infrastructure.

During construction, trains will run on one line (referred to as ‘single line running’) through Mt Eden to keep freight and passenger services operating on the network.

Key activities happening in and around the rail corridor over the next few years include: o closing Normanby Road level crossing and constructing a new road bridge over the rail line; o building an additional Mt Eden Road bridge to accommodate the CRL Line; o building new pedestrian and cycle overbridges over the Western Line from Porters Avenue to Wynyard Street, Fenton Street to Ngahura Street and the new station building to the Western Line platform; o constructing trenches, bridges, retaining walls and tunnels for the new CRL lines, both within the rail corridor and on CRL-owned land we’ve cleared for construction purposes; and o widespread changes to rail infrastructure, including signals, overhead electrical lines, tracks and an extended Western Line platform that caters for nine-car trains. | Mt Eden Main Works

Communication and Consultation Plan ●

●

While work is underway to build the new Mt Eden Road tunnel and road-over-rail bridge, twoway traffic will be maintained on Mt Eden Road at all times to minimise the impact to businesses and residents.

The two new overbridges to be built between Fenton Street and Ngahura Street, and Porters Avenue and Wynyard Street, will maintain north-south connectivity across the rail line for pedestrians and cyclists, including those with mobility aids and prams.

The following key messages are particularly relevant to the Mt Eden Station closure: ● ●

●

●

●

●

●

●

On 11 July 2020 Mt Eden Station will close for approximately four years while the new station building and CRL tunnels and tracks are constructed.

We know it will be an inconvenience for many, but closing the station is the only way to guarantee both public and worker safety during construction. If trains were to stop at Mt Eden Station, it would require people who use the station to enter a live and complex construction site The current access points to the station – the ramp to/from Mt Eden Road and the level crossing between Fenton and Ngahura Streets – will close permanently, as they’re not required as part of the new station development The existing Western Line platform will be demolished and rebuilt to accommodate an overbridge from the new station and longer nine-carriage trains. The CRL Line will have its own platform accessed from a different area of the new station.

Once fully established, our construction site will incorporate a significant area of the rail corridor between Dominion Road and Khyber Pass. Unfortunately, the limited space remaining means it’s not feasible to build a temporary station between the neighbouring Kingsland and Grafton stations.

During construction, trains will run on one line (referred to as ‘single line running’) through Mt Eden to keep freight and passenger services operating. This means that trains will travel through Mt Eden but not stop at the station.

If trains were to stop at Mt Eden during single line running, it would create a ‘stop/go’ effect on the Western Line. The frequency of trains would then need to reduce, affecting thousands of trains users across the network every day.

Single line running ensures there’s enough space to safely complete construction of the CRL on the opposite side of the rail corridor without delaying train services.

It should be noted that Auckland Transport is responsible for agreeing messaging for public transport and walking and cycling provision in response to the closure.

The hierarchy of the key messages and the communication methods will be defined by the audience (e.g. local / regional / national) and its relationship to the main works. Key messages are summarised as follows:

Top Line Messaging: ● ● ● ● Page 26

On 11 July 2020, the Mt Eden Station will close while the Link Alliance constructs the new station building, twin track rail tunnels and integrate the western line.

If you catch the train from, get off at or walk through the Mt Eden Station, you will need to rethink your journey. Visit AT.govt.nz/BetterWay for more information The new, redeveloped Mangawhau Station will reopen in 2024.

The station needs to close until 2024 to guarantee both public and workers safety while construction is underway. If trains were to stop at Mt Eden during this time, it would require | Mt Eden Main Works

Communication and Consultation Plan

●

people who get off and/or walk through the station to enter a live and complex construction site.

Most people won’t need to change the way they travel. If you travel from the Kingsland Station, or a station further west, and get off at Grafton or Newmarket, your journey won’t change.

Secondary Messaging Closure rationale ● We know the closure will be an inconvenience for many rail users and those who use the Mt Eden Station and have worked closely with Auckland Transport to ensure there are public transport solutions to the closure. ● The work area will separate the current access ramps, platform and trains. This means that there will be no safe way for users to access the trains or the platform. ● To enable construction, trains will run on a single line through Mt Eden (called single line running). If a train was to stop at Mt Eden Station, it would create a “stop go” effect on the western line. To mitigate this the frequency of trains would need to reduce on the wider network. ● Our work area is about 1.3 kilometers long. This doesn’t leave enough room to build a temporary platform or station in between the Grafton and Kingsland train stations.

Public transport options ● Using public transport will still be the best way to travel around Auckland. To find out more visit AT.govt.nz/betterway ● We are working closely with Auckland Transport to provide alternative travel options that work for users while the Mt Eden train station is closed. ● If you travel from Mt Eden to Newmarket you will be able to catch the new 640 bus route. ● The 640 route will be in place on 3 May and will travel between Valley Road and Newmarket, via the Mt Eden Station, to minimise any disruption the station closure may cause. ● If you currently catch the train from the Mt Eden Station and travel to Newmarket, you can catch the 640-bus route instead. ● If you catch the train, get off at Mt Eden and then bus into the city, you can instead get off at Kingsland or Grafton stations where frequent buses travel into the city. ● If you use the Western Line and don’t get off at Mt Eden, there will be no changes to your usual journey. ● The two train stations closest to Mt Eden are Kingsland and Grafton. Both are fully accessible to mobility users and all buses on alternative corridors are wheelchair accessible. ● The 22 and 24 express buses will stop at Kingsland Station and all other stops from 3 May 2020.

This will add up to 18 more buses along the routes at peak.

People on foot or bike ● Consider riding a bike the extra five to 10 minutes to Grafton or Kingsland stations, where there are bike parking facilities available. Every train has a carriage that can accommodate bikes on board. ● You can also walk to the Grafton or Kingsland stations, it takes between 15 and 30 minutes extra from the Mt Eden Station. ● You will no longer be able to walk through Mt Eden Station to access Mt Eden Road or New North Road. ● Wayfinding signs will help show the best routes for people walking, using a wheelchair or pushing a pram.

Page 27

| Mt Eden Main Works

Communication and Consultation Plan ●

We’ll install automatic gates at the Porters Ave level crossing to improve pedestrian safety until the new Porters Ave pedestrian and cycle overbridge opens in 2021.

Single Line Running: ● Once the Mt Eden station closes, trains will run on one side of the rail corridor between Dominion Road and Boston Road. This operation is called “single line running” and will be in place for the duration of construction, which will be for about four years. ● Single Line Running allows the Link Alliance to establish a construction worksite on the opposite side of the track, closest to the site of the new station building (on the Land formerly occupied

by South Pacific Timber), while keeping the western line operational. ● By having Single Line Running through Mt Eden Station, we can ensure there is enough space to safely complete construction while keeping the same number of trains operating.

School and employer specific ● We understand that some students get on the train at Mt Eden Station to get to school and will continue to work with schools to understand their needs. ● Students will be able to get off the train at either Grafton or Kingsland stations and walk or catch a bus to their destination.

CRL Benefits ● The CRL is the key that will unlock Auckland’s public transport network and is a game changer for how people will travel across the city. ● The CRL will double the number of people living within 30 minutes of Auckland’s vibrant city centre and New Zealand’s largest employment hub. ● Once the CRL is in running, you won’t need to check the timetables as a train will come to Mt Eden station every ten minutes. ● It will be quicker to get to the city using CRL. From Mount Eden station it will take only three minutes to get to Karangahape Station; six minutes to Aotea Station and nine minutes to get to Britomart. ● Once the new Mt Eden station is open there will be a new service that travels directly from west Auckland to Mt Eden and from Mt Eden to South Auckland, avoiding the city all together.

New Mt Eden Station: ● As part of the CRL project, the existing Mt Eden train station will be enlarged and redeveloped to incorporate a modern new station building with elevated views of Maungawhau and a platform for the new CRL line. The station will also remain a stop for the existing Western Line services, making it a busy rail junction. ● From Mt Eden Station, the new CRL line will run under the Newton ridge and central motorway junction before it reaches the new CRL stations at Karangahape Road and Albert Street and the redeveloped Britomart Station (which will be a two-way through station once CRL opens in 2024) ● The new architecturally-designed station will feature floor-to-floor basalt stone cladding to represent the Mt Eden volcanic cone, crater and pa terraces, with similar designs in paved areas.

The station reference design also includes a basalt stone feature wall reminiscent of lava flow, drawing water from re-opened natural spring nearby. ● The main access to the redeveloped station will be via an extended Ruru Street, which will provide a new connection to Mt Eden Road.

Page 28

| Mt Eden Main Works

Communication and Consultation Plan ●

Other planned road layout changes, such as an extension of Flower and Nikau Streets, will also improve connectivity in the area.

4.4 Expected Outcomes The following is a summary of the outcomes expected as a result of implementing this CCP: ● ● ● ● ● ● ● ● ●

Page 29

Strong relationships with key stakeholders Positive interaction with affected parties and affected in proximity parties Robust information received to influence the CEMP and sub-plans Effective CLGs Informed community Informed road users Informative and useful online presence Positive media coverage Reduced misinformation

| Mt Eden Main Works

Communication and Consultation Plan

5. Roles and Responsibilities 5.1 Overview The Link Alliance and the CRLL Communication and Stakeholder Engagement Team will work together during the main works in the following ways: ● ● ● ●

During the works, communications with directly affected and affected in proximity parties and stakeholders will be the responsibility of the Link Alliance, in collaboration with CRLL. The Link Alliance will be responsible for communicating with the wider Auckland population in relation to the works, in collaboration with CRLL. The Link Alliance will provide regular information and updates to CRLL on works progress as required.

The works will be closely monitored to endeavour to ensure stakeholder satisfaction.

5.2 Key Personnel The key Link Alliance personal responsible for implementation of this CCP are identified in Table 5- 1 and Appendix E. However, all site personnel are responsible for following the requirements of this CCP. Refer to the main works CEMP for further detail on roles and responsibilities.

Table 5-1: Key Personnel

Role Mt Eden Station Project Manager

Name Thibaut L’Hopital

NAL Deputy Construction Manager

Nick Adams

NAL – EFC1 (and WFC2) Project Manager

Glen Kirk

NAL – EFC2 Project Manager

Francois Pageron

Utilities Manager

Mark Anderson

Communications and Engagement Manager

Rachel Blundell

Contact details for Mt Eden Station Project Manager and Communications & Engagement Advisors are provided in Table 5-2.

Table 5-2: Link Alliance Contact details

Title

Name

Email

Contact no.

Mt Eden Station Project Manager

Thibaut L’Hopital

thibaut.l’hopital@linkalliance.co.nz

027 564 5756

Senior Communications & Engagement Advisor – Mt Eden

Sonya Leahy

sonya.leahy@linkalliance.co.nz

021 223 5204

Senior Communications & Engagement Advisor (NAL)

Helen Jansen

helen.jansen@linkalliance.co.nz

027 355 5270

Page 30

| Mt Eden Main Works

Communication and Consultation Plan

5.3 Link Alliance and CRLL Reporting Requirements A high level of communication will be maintained between the Link Alliance and CRLL during the works.

This will enable a proactive response to issues as they arise and seek to avoid escalation of high-risk issues that may negatively affect the reputation of CRLL, the Link Alliance or Auckland Council.

The Link Alliance Communications and Engagement Manager will immediately report to the CRLL GM Corporate Relations & Communications on any high-risk events or issues will: ● ● ●

Be of interest to CRLL or the CRL project sponsors (Auckland Council and Central Government).

Have the potential to attract media attention.

Present reputational risk to the Link Alliance or CRLL.

5.3.1 Reporting tools The following reporting tools will be used as part of the communications process between the Link Alliance and CRLL. Table 5-3: Reporting tools

Tools

Responsibility

Description

Urgent notifications

Link Alliance Communications and Engagement Manager

Immediately report any issues or concerns to CRLL communications team when they may result in media interest or present reputational risk to the project participants.

Weekly meeting

Link Alliance Communications and Engagement Manager

Weekly meeting with the CRLL GM Corporate Relations and Communications to report on progress, any issues being proactively addressed

by Link Alliance, the forward construction programme and media opportunities.

Customer Relationship Management (CRM) database

Mt Eden Station Communications & Engagement Team

Central repository for all stakeholder contact details and interactions with Link Alliance.

Page 31

| Mt Eden Main Works

Communication and Consultation Plan

6.

Communication Approach 6.1 Strategy Overview: Conversation Locally; Broadcast to Wider Audience

The Link Alliance communication and consultation approach will be to engage and inform a primary audience of local residents, businesses, and affected/interested stakeholders about the main works The engagement approach will prioritise face-to-face interaction and access to information to ensure affected parties are aware of the works and associated actual or potential effects.

A wider audience (i.e. the general public) will be engaged with through a predominantly online and electronic communication strategy. The key messages for this audience will be advanced communication of changes to road function to enable informed choice and to ensure travel-related information is readily available.

Wider messaging regarding construction-related intersection closures, changes to bus routes and general travel through the area and bus routes will be developed in partnership with Auckland Transport and with input from Auckland Council.

6.2 Current and Planned Communication and Engagement Activities Communication and engagement activity relating to the main works has focussed on: ● ● ●

● ● ● ● ● ● ●

● ● Page 32

Building a relationship with the local community, through direct engagement and the establishment of regular meetings with stakeholders.

Building understanding of the methodology planned to construct the station, construction impacts and seeking feedback on appropriate mitigations.

Key stakeholder engagement, e.g. fortnightly meetings with Media Works, monthly meetings with the Uptown Business Association and regular meetings with key property owners, businesses and body corporate/building managers of residential apartments.

Political engagement, e.g. presentations to the Albert / Eden Local Board and Waitemata Local Board, undertaken in partnership with CRL Ltd. Mana Whenua engagement as project partner, via regular hui.

Supporting the Development Response workstream, e.g. engagement with business owners to support the development of wayfinding signage and printed scrim for construction fences.

Supporting the development of Delivery Work Plans, including facilitating meetings with stakeholders to enable information and feedback to be gathered Supporting the establishment of environmental monitoring, e.g. engaging with property owners to facilitate installation of monitoring equipment.

Supporting preparatory work to enable station construction, e.g. engaging with property owners and tenants regarding demolition and utility investigations and relocations.

Maintaining regular opportunities for the local and wider community to engage with the Link Alliance project team, including: o Regular drop-in sessions at the Mt Eden Info Hub o Community and Business Liaison Group (CLG) meetings Flyers advertising the different ways to engage with the project team was emailed to the Mt Eden Station stakeholder database and distributed around the Eden Terrace / Grafton area Hosting site visits for the public | Mt Eden Main Works

Communication and Consultation Plan ●

● ●

● ●

Developing a wide range of communications and engagement collateral, such as brochures, display boards, maps, graphics and digital content to raise awareness and increase understanding of upcoming Mt Eden works, including the Mt Eden Station closure Producing printed and digital advertising to promote community information sessions Producing a monthly Mt Eden Station newsletter for the local community that focuses on project progress, upcoming works and what to expect, staff and business profiles, good news stories, upcoming information sessions, etc Promoting the Mt Eden CLG and how to apply to join the group.

Collaborating with the Uptown Business Association on a series of videos designed to promote the transformative nature of the project and the positive changes it will bring to the area, ultimately making the Uptown precinct a desirable place to live, work, visit and do business.

Stakeholder engagement for the main works will focus on the following in the lead up to construction start: ● ● ● ● ● ● ● ● ●

●

Joint planning with Auckland Transport and Auckland Council to align strategy and messaging, supported by a Disruption Management Communications Plan CLG focus on station and NAL construction and the management of construction effects Presentations to local community and business groups and directly affected residential apartments Disruption planning meetings with local businesses Local and wider public engagement via regular community information sessions held at the Mt Eden Info Hub Promoted site visits A range of communication collateral to support public engagement and the understanding of the project Promotion of Mt Eden-specific updates, information, images, video content and engagement opportunities via CRLL’s social media channels Articles in the monthly Mt Eden Station project newsletter to raise awareness and understanding of upcoming works, including what to expect and how we propose to mitigate the impacts of those works In regards to the Mt Eden Station closure specifically, engagement will encompass key stakeholder briefings; campaign material in and around the station environment, online and in the media; online presentations and public Q&A sessions; staging diagrams and graphics to visually demonstrate the closure and rationale; flyer delivery to 9000+ homes in the Mt Eden area; memos and briefings for elected members; a paid marketing campaign in conjunction with Auckland Transport, and ambassador and pop-up events.

6.3 Communication Channels The following engagement and communication channels will be utilised during the works, with a preference for electronic media rather than printed material in keeping with the Link Alliance sustainability goals.

Table 6-1: Communication tools Page 33 | Mt Eden Main Works

Communication and Consultation Plan Channel

Usage/content

Distribution frequency

Construction works notifications and updates

E-notices or printed notifications that provide advance notification of upcoming work activities and potential impacts. Notifications will address (as appropriate): ● Key project milestones ● Upcoming works ● Activities and expected impacts ● Proposed or planned mitigations ● Major complaints ● Feedback ● Who to contact if you have an issue or query Distribution: via email to all parties within the project stakeholder database and any other parties that have registered an interest in the project. Also, available on CRL website Emailed notifications re. upcoming traffic/road changes that people should be aware of

Monthly works updates Notifications as required

FAQs and Q&As

Approved responses to frequently asked questions.

Distribution: email or CRL website.

As and when required

Brochures

To inform regarding project activities and expected timeframes Distribution: distributed to parties within the project stakeholder database and hand delivered to the project area. Copies online on the CRL website.

As and when required

Localised project newsletter

E-newsletter covering progress, upcoming work, stories of interest, staff and business profiles, upcoming info sessions

Monthly

One-on-one discussions

One-on-one meetings with residents, businesses or organisations to inform them of the main works and address specific concerns.

Ongoing as required during the works

Traffic alerts

As and when required

This includes meetings with directly-affected and affected in proximity parties to inform them of the main works occurring outside their business or residence and discuss the details of the main works, proposed mitigation and address any specific concerns.

Regular community information (info hub) sessions

Page 34

A regular Wednesday evening drop-in session, held at the project site office on Mt Eden Road, enables members of the public to engage informally with members of the project team to learn more about the project and ask questions.

This frequency will be reviewed on a quarterly basis.

| Mt Eden Main Works

Minimum of fortnightly - weekly during busy campaign or engagement periods

Communication and Consultation Plan

Flyers

To promote info hub sessions and key events for the project

As and when required

CLG meetings

Mt Eden CLG meetings will be undertaken as required.

Any material changes to the CEMP or sub-plans shall be provided to the CLG for review and comment.

Every 3 months, or at another frequency agreed by all parties

Digital media

Written and visual content generated for web and social media channels (managed by CRLL)

Weekly

0800 number/ Mt Eden email address

Widely advertised 0800 number (option 5) connects the public to project communication staff to answer queries and provide information.

As required

6.4 Branding and Collateral All communication materials and signage developed for the main works will adhere to the CRLL and Link Alliance Branding Guidelines.

6.5 Identifying and Communicating with Key Stakeholders The Link Alliance recognises the diversity of stakeholders and their level of interest and involvement in the main works. While large segments of the community or particular groups have similar interests and issues, there are also specific individuals and groups with unique or individual needs. This includes those from culturally diverse backgrounds.

The Link Alliance will endeavour to fully understand stakeholders and the community, their expectations and communication needs.

The Link Alliance, in co-ordination with CRLL as required, will be responsible for maintaining clear lines of communication between key stakeholder groups and ensuring they are kept fully informed about the main works.

The communication channels which will be utilised to engage with stakeholder groups, including the frequency of engagement, are described in Section 6.3 above.

6.5.1 Parties Affected by the Project Page 35

| Mt Eden Main Works

Communication and Consultation Plan A list of the parties affected by the main works are provided in Appendix C. The Link Alliance is responsible for keeping this list updated during the main works.

An overview of the parties affected by the works is set out below.

6.5.2 Owners, Occupiers and Businesses The current key contacts for the property owners, occupiers and businesses directly affected and affected in proximity to the works have been identified during the pre-construction consultation phase.

These stakeholders have been provided with the contact details for the Link Alliance, including phone, email, post and website details where they will be able to sign up for information and updates.

6.5.3 Network Utility Operators The network utilities that will be impacted by the main works are owned by the following Network Utility Operators (NUOs): ● ● ● ● ● ● ●

Vector Electricity; Vector Gas; Vector Communications; Chorus; Vodafone; Auckland Council’s stormwater unit (Healthy Waters); and Watercare Services Ltd.

Engagement with the NUOs has been undertaken to inform the design of the main works and will be ongoing during construction, with the objective of ensuring appropriate management of utility assets and the ability to meet operational requirements at all times. Refer to Section 7.2.5 of this CCP for further detail.

6.5.4 Auckland Council Parks Department The Link Alliance has engaged with the Auckland Council Parks Department regarding works to trees on public land located within the works area.

Trees initially identified within the construction footprint of the Mt Eden Station will have been removed during the earlier phases of work and consisted of a mixture of native and exotic specimens as outlined in the CEMPs and Trees and Vegetation DWPs for those works.

Trees and vegetation affected by the main works are identified in the Trees and Vegetation DWP that accompanies the main works CEMP.

6.5.5 Heritage New Zealand Pouhere Taonga Engagement has been undertaken with the HNZPT Regional Archaeologist in obtaining the Archaeological Authority (Authority No. 2017/793) for the CRL Aotea to NAL (Mt Eden) works. On-going consultation with HNZPT will occur in accordance with the conditions of the Authority, including notifying HNZPT prior to the commencement of works.

Refer to Section 7.2.7 of this CCP for further detail regarding engagement with HNZPT, along with Auckland Council in relation to heritage aspects of the main works.

Page 36

| Mt Eden Main Works

Communication and Consultation Plan

6.5.6 Emergency Services The Link Alliance continues to engage with emergency services regarding the main works and potential changes in traffic movements around the works area to inform the preparation of the Transport, Access and Parking DWP. Emergency services engaged with include: ● ● ●

New Zealand Police.

Fire and Emergency New Zealand St John Ambulance.

6.5.7 Auckland Transport The Link Alliance is working closely with Auckland Transport in regard to traffic alterations and changes to public transport routes. A strategy for managing disruption communications relating to the Mt Eden Station closure and Porters Avenue level crossing closure will be delivered to stakeholders in advance of the main works.

6.5.8 KiwiRail The Link Alliance continues to work closely with KiwiRail in regard to impacts on the existing rail network, as well as collaborating with the KiwiRail communications team in relation to KiwiRail works in the Mt Eden area occurring as part of, or concurrent with the CRL works.

6.5.9 New Zealand Transport Agency Consultation with the New Zealand Transport Agency is being undertaken in accordance with CRL designation condition 18, as detailed in the Transport, Access and Parking DWP for the main works.

6.5.10

Department of Corrections

The Link Alliance continues to engage with the Department of Corrections, including the entity contracted by Department of Corrections to administer and run the Mt Eden Corrections Facility at 1 Lauder Road.

6.5.11

MediaWorks

The Link Alliance holds regular meetings with MediaWorks to discuss current and upcoming works, and potential impacts to MediaWorks’ operations. These meetings are attended by key members of the Mt Eden project team.

6.5.12

Bear Park Early Childhood Centre

The Link Alliance sends regular project updates and communications to the owners and operators of the Bear Park Early Childhood Centre in Akiraho Street. Prior to commencement of the Mt Eden demolition and enabling works, representatives of CRLL and the Link Alliance met with Bear Park to discuss the works and any concerns they held. A similar offer was made for meeting with them prior to commencement of the main works.

6.5.13

Owner of 5 Porters Avenue

The Link Alliance sends regular project updates and communications to the owner of 5 Porters Avenue, and has met with him on several occasions.

Page 37

| Mt Eden Main Works

Communication and Consultation Plan The Link Alliance has also engaged with the Auckland District Health Board, who recently became tenants of this property.

6.5.14 Identifying Additional People Affected by the Project Additional parties or stakeholders affected by the main works will be identified through site visits, the preparation of the CEMP and sub-plans, complaints and enquiries recorded in the CRM system, email communication and one-on-one discussions with the community.

6.6 Communications During Covid– 19 Restrictions The emergence of the global pandemic of Covid-19 and resulting lockdown and restrictions that were put in place by the New Zealand Government meant that City Rail Link Limited and the Link Alliance were required to adjust the way they engaged with stakeholders, directly affected parties and the wider public. For example, a number of activities previously undertaken, such as face-to-face meetings, site tours and community information sessions, were no longer appropriate within the context of alert levels 4 and 3.

Instead, an emphasis has been placed on digital communication, including emailed updates and newsletters, briefings, web, media and social media. For Community Liaison Group members and other key stakeholders, the Mt Eden Communications team has increased phone and email contact. Meetings are also being held ‘virtually’, using digital platforms such as Microsoft Teams Live and Zoom, to ensure stakeholders can still engage with, and be informed about, the project.

Ahead of the construction re-start under alert level 3, there was a two-phased approach to communications and engagement. The first phase focussed on achieving widespread awareness that CRL construction was recommencing to ensure there were no surprises for stakeholders.

This phase focused on: • • • •

Positioning the CRL project as vital to economic stimulus Communicating what people can expect, i.e. what construction activities would be undertaken, what hours the team would work, the likely impacts and any mitigations Helping people understand how they can be in contact with the Mt Eden project team during this time Reassuring stakeholders and community regarding the Health and Safety measures that would be in place to keep workers and the community safe

The second phase focuses on ensuring good communications and engagement outcomes continue under alert levels 3 and 2. This includes an increased focus on email and digital communications and virtual meetings, presentations and consultations.

The key principles for communications, consultation and engagement under Covid-19 restrictions: • •

Page 38

Proactive – we are timely with information providing it in advance of works happening and allowing as much as time as possible for people to prepare.

Responsive – we provide full and frank and helpful responses to queries and concerns in a timely way so people feel well informed. | Mt Eden Main Works

Communication and Consultation Plan • • •

Page 39

Empathetic – we are empathetic in the way we interact with our project neighbours and the community. We listen even when agreement can’t be reached.

Realistic – we recognise that we are operating in unprecedented times and we won’t always have the answers.

Targeted – we target the information to the right people using the right mechanisms to reach them.

| Mt Eden Main Works

Communication and Consultation Plan

7.

Protocols, Processes and Contact Details 7.1 Community and Business Liaison Group

The establishment of a Community and Business Liaison Group (CLG) is one of the key consultation tools required by the CRL designation and resource consent conditions. The CLG is a key mechanism for reflecting community concern and interest and communicating the programme to the community’s most affected parties.

A CLG has been established for the Mt Eden Station area. Membership of the Mt Eden CLG includes representatives from affected property owners and occupiers, businesses, local board and the Uptown Business Association.

7.1.1 CLG Purpose The purpose of the Mt Eden CLG is to: ●

Provide the CLG with regular updates on works progress, construction activities, including any significant changes or milestones and the management of potential adverse construction effects.

Ensure that community interests are identified and recognised through the construction process so that construction impacts/disruption can be minimised as practicable and community safety can be appropriately managed.

Provide feedback on the development of the CEMP and sub-plans.

Monitor the effects of construction works on the community by providing a regular forum through which feedback can be provided to the Link Alliance.

Provide opportunities for concerns and issues to be raised and responded by the Link Alliance.

●

● ● ●

7.1.2 CLG Process The Link Alliance will organise CLG meetings, including the meeting venue, and provide administrative assistance to the CLG. The process for coordinating the Mt Eden CLG meetings is set out in Table 7-1 below.

Table 7-1: CLG meeting coordination

Stage

Description

1

The Link Alliance Communications staff will liaise with the Mt Eden CLG members regarding meeting dates and venues. The venue will always be a local venue.

2

The Link Alliance will organise the CLG meetings and arrange for the appropriate Link Alliance personnel to be present.

3

The Link Alliance Communications staff will take notes and carry out actions required.

4

The Link Alliance Communications staff will keep a record of the meetings (including attendance). CRLL will subsequently publish the meeting minutes and presentations on the Mt Eden CLG page of the CRL project website.

Page 40

| Mt Eden Main Works

Communication and Consultation Plan In accordance with the designation and resource consent conditions, the CLG shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the development, implementation and review of any material changes in relation to the CEMP and sub-plans.

7.2 Stakeholders and Affected Parties 7.2.1 Pre-Construction Engagement The Link Alliance has undertaken pre-construction communication and consultation with directly affected and affected in proximity parties identified in Appendix C, along with key stakeholders, during the preparation of the main works CEMP, DWPs and Management Plans (MPs).

The following DWPs are required under the CRL designation conditions: ● ● ● ● ● ● ● ●

Construction Environmental Management Plan*.

Communication and Consultation Plan* (this plan).

Transport, Access and Parking DWP. Construction Noise and Vibration DWP (including Site Specific Construction Noise and Vibration Management Plans).

Social Impact and Business Disruption DWP. Historic Character DWP (comprising Built Heritage and Archaeology sections).

Contamination DWP*.

Air Quality DWP*.

The following MPs are required under the A2N resource consent conditions: ● ● ● ● ● ● ●

Construction Environmental Management Plan*.

Communication and Consultation Plan*.

Erosion and Sediment Control Plan.

Groundwater and Settlement Monitoring and Contingency Plan Industrial and Trade Activities Environmental Management Plan Contaminated Soils Management Plan*.

Air Quality Management Plan*.

* Note: For these plans, which are required under both the CRL designation and A2N resource consent conditions, one combined plan has been prepared to satisfy both the resource consents and designation conditions.

Feedback from directly affected and affected in proximity parties, along with the CLG and key stakeholders, regarding the development of the CEMP and sub-plans was sought in accordance with the CRL designation and A2N resource consent conditions. Feedback is captured in the respective plans, along with the Link Alliance’s response to the feedback.

7.2.2 Construction Phase Engagement The Link Alliance is required to monitor the construction works progress and identify activities that may impact the community and stakeholders. This includes ensuring workers understand the construction activities that may cause particular concern to the community, such as noisy activities or works that may result in disruption to property access or the transport network.

Page 41

| Mt Eden Main Works

Communication and Consultation Plan The ‘Communication Channels’ detailed in Section 6.3 of this CCP provide a framework to proactively communicate with stakeholders and the adjacent community during the main works. In addition to the general communication and consultation protocols which will be implemented during the works, the following sections outline the stakeholder specific protocols which will be implemented.

7.2.3 Permit to Notify When the Link Alliance is proposing to undertake works outside normal working hours that will impact on particular persons or businesses (including but not limited to exceedance of the project noise or vibration limits, or impacts on property access), the Mt Eden Communications and Engagement Team shall notify those persons or businesses that will be impacted by the works a minimum of 10 working days in advance of the works being undertaken.

A Permit to Notify (PTN) will be used to facilitate internal approvals for works that are likely to have an impact on the adjacent community. This will provide a way to activate communication about potential impacts on affected parties and ensures that notification timeframes will be met, and advanced warning provided. The Permit to Notify process is set out in Table 7-2.

Table 7-2: Permit to Notify Process

Stage

Responsibility

Description

1

Link Alliance construction team members

•

Submit a Permit to Notify (PTN) to the Link Alliance Communications and Engagement Manager in advance of the works.

•

The PTN will include:

o

identification of scheduled works, and

o

details of works including:

2

-

Description of the works.

-

Anticipated impacts as a result of the works.

-

Description of any mitigation measures employed.

-

Times and duration of the works.

-

Contact details for enquiries.

Construction Manager – Normanby Road early works

•

Signs off the PTN.

•

Where notifications contain technical content, the relevant Link Alliance team member/specialist shall approve the content prior to sign off.

3

Link Alliance Communications and Engagement Manager

•

Approves construction notifications prior to distribution to stakeholders affected by the particular work.

4

Link Alliance Communications and Engagement Team

•

Communicates by appropriate mechanism (email, phone, or face to face communication) to building owners, tenants/businesses and Body Corporate representatives of the date and time in advance of the works.

Page 42

| Mt Eden Main Works

Communication and Consultation Plan

7.2.4 Kaitiaki or Mana Whenua Forum A CRL Mana Whenua forum was established in 2012 for the purposes of undertaking kaitiakitanga responsibilities associated with the project. The forum comprises those Mana Whenua groups who expressed an interest in being involved in the CRL project and its related activities. Eight Mana Whenua self-identified their interest in the CRL project and are currently part of the forum: ● ● ● ● ● ● ● ●

Ngāti Maru; Ngāti Paoa; Ngāi Tai Ki Tāmaki; Ngāti Te Ata Waiohua; Ngāti Whātua o Ōrākei; Te Ākitai Waiohua; Te Kawerau a Maki; and Ngāti Tamaoho.

The Mana Whenua forum is managed by CRLL and will continue to address matters such as: ● ● ● ● ●

Preparation and review of CEMP and sub-plans.

Archaeology, including assistance with discovery protocols.

Koiwi and artefact discovery.

Cultural induction and monitoring.

Ongoing provision of mātauranga Māori input.

During construction works the Link Alliance shall: ● ●

●

Attend the hui arranged by CRLL as required.

Follow the protocols for recovery and preservation of artefacts, koiwi, and other items of interest to Maori in the event that these are discovered during the main works. These protocols are identified in the main works Historic Character Delivery Work Plan (Archaeology Section) (Appendix G of the CEMP) and in the Archaeology Management Plan forming part of the Archaeological Authority4 granted for the CRL Aotea to NAL (Mt Eden) construction works.

Ensure that all project staff are given a cultural induction, in accordance with iwi guidelines.

7.2.5 Network Utility Operators Ongoing communication and consultation will be undertaken with NUOs during the main works as outlined below.

Material Changes Affecting Network Utilities Where a material change is identified that has not already been agreed with the NUO and which affects network utilities, then the following process will be adopted: ● ●

4

The Link Alliance will contact the relevant NUO to organise an on-site meeting in conjunction with the contractor.

If the change is subsequently agreed on site, then the relevant construction and/or as-built drawings will be revised.

Heritage New Zealand Pouhere Taonga reference 2017-793 Page 43 | Mt Eden Main Works

Communication and Consultation Plan ●

If the change cannot be agreed on-site, then a meeting will be held between Link Alliance and the relevant NUO Project Manager to identify a mutually agreeable outcome.

Section 176(1)(b) RMA Approvals In relation to the Requiring Authority (CRLL) giving approval to NUOs under section 176(1)(b) of the RMA for NUO works in the CRL designation: ● ●

The relevant NUO will identify the scope of work required to be undertaken, including location and timing.

The Link Alliance Utilities Manager and the CRLL Utilities Manager will meet with the relevant NUO Project Manager to discuss the scope of work, programming, and physical interface with the CRL construction works. Based on this discussion, CRLL will determine whether or not the proposed utility works would ‘prevent or hinder’ the main works (and whether CRLL is able to give written consent to the utility works). Wherever possible, a mutually agreed ‘work plan’ will be developed that allows necessary utility works to proceed in a way that does not hinder the main works (particularly in the case of maintenance and urgent repair works).

Supplementary Authorisations Depending on the circumstances, the relevant NUO or the Link Alliance Utilities Manager, along with the CRLL Utilities Manager will identify what authorisations are required and consider: ● ●

If the proposed utility works are not related to the CRL project, then the NUO will be responsible for obtaining any necessary authorisations (including resource consents where required).

If the utility works are required to facilitate the CRL project, then the Link Alliance will meet with the relevant NUO Project Manager to identify an appropriate design and construction methodology for the works and confirm authorisations required. The Link Alliance will be responsible for obtaining any necessary authorisations (including resource consents where required).

Inspection and Final Approval of Works by Network Utility Operators The process for the inspection and final approval of works by NUOs is as follows: ● ● ● ●

Upcoming inspection, testing, and commissioning works will be identified at weekly meetings between the Link Alliance and the NUOs. The Link Alliance will arrange necessary site inspections directly with the relevant NUO Project Manager.

If the inspection passes, then the NUO will sign off the work package.

If the inspection fails, then the Link Alliance will work together to identify the appropriate remedial action and a re-inspection will be organised with the NUO.

Ongoing Communication and Consultation During the main works there will be regular on-site liaison between the Link Alliance and the NUOs. This will generally be undertaken by way of ‘tool box’ meetings at the start of each day, complemented by weekly meetings during utility construction works between the Link Alliance and the NUOs. The purpose of the weekly meetings when utility works are progressing is to plan in greater detail for upcoming utility works in conjunction with other aspects of the project works – e.g. temporary traffic management.

Page 44

| Mt Eden Main Works

Communication and Consultation Plan

Review of Management Plans The CEMP and sub-plans for the works will be reviewed at least annually, or as a result of a material change to the project, or to address unforeseen adverse effects arising from construction, or unresolved complaints.

The Link Alliance will inform the NUOs of any such reviews and will actively engage with the NUOs where a material change to the project has implications for network utilities or the review is required in order to address unforeseen effects or unresolved complaints relating to the utilities aspect of the project.

7.2.6 Emergency Services As outlined in Section 6 of this CCP, the Link Alliance will consult with emergency services regarding their specific operational requirements in relation to the main works. This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction.

The Transport, Access and Parking DWP (Appendix D of the CEMP) states that the main works will be undertaken so as not to impede emergency service access to properties adjacent to the works area.

7.2.7 Heritage In addition to engagement undertaken with HNZPT as outlined in Section 6.5.4 of this CCP, the Link Alliance has engaged with the Auckland Council Cultural Heritage Implementation Team Leader regarding the preparation of the Archaeology section of the Historic Character DWP and the Auckland Council Heritage Unit (Built Heritage and Implementation) during the preparation of the Built Heritage section of the Historic Character DWP. Engagement with these parties will remain ongoing during the main works in relation to matters such as construction progress and any unexpected archaeology or built heritage finds during the main works.

In relation to engagement on heritage related matters during the main works, the Link Alliance shall: ● ● ●

●

Communicate information on any archaeological or built heritage discoveries during the course of works to CRLL, Auckland Council Heritage Unit, HNZPT and Mana Whenua.

Contact HNZPT, iwi and the police in the occurrence that koiwi (human remains) are discovered during the course of works.

Provide a written summary report by the Project Archaeologist to CRLL, HNZPT, Auckland Council (Heritage Unit and Consent Monitoring officer) and Mana Whenua within 20 days of the completion of monitoring.

Maintain regular updates (via the appropriate communication tools detailed in section 6.3) with regard to archaeological or built heritage discoveries and monitoring during the main works.

7.2.8 Auckland Transport As outlined in Section 6 of this CCP, the Link Alliance will continue to consult with Auckland Transport.

This will include information on the location, timing and duration of the works (particularly in relation to traffic lane reductions and/or closures, alternative routes and detours) and consultation in advance of the commencement of construction.

Page 45

| Mt Eden Main Works

Communication and Consultation Plan Refer to the Transport, Access and Parking DWP (Appendix D of the CEMP) for further details on engagement with Auckland Transport.

7.2.9 CEMP and Sub-plan Reviews In accordance with the designation and resource consent conditions, the CEMP, DWPs and MPs shall be reviewed at least annually, or as a result of a material change to the works, or to address unforeseen adverse effects arising from construction, or unresolved complaints. The Link Alliance shall notify any parties affected by the review and any material change proposed to the plans and document any inputs received from the affected parties. All affected parties shall be provided with a reasonable timeframe (not less than 10 working days) to provide feedback on the changes.

7.3 Notable Receivers CRL designation condition 16.1 requires that communication and consultation is undertaken (via the appropriate communication channels detailed in Section 6.3) with any Notable Noise and Vibration Receivers located within 100 m of the designation footprint as soon as reasonably practicable as part of the preparation of a Site Specific Construction Noise and/or Vibration Management Plan (SSCNVMP).

The MediaWorks buildings at 3 Flower Street, 71 Boston Road and 155 New North Road are notable receivers as they are recording studios and are located within 100m of the designation footprint. Ongoing communication and consultation with MediaWorks will be undertaken throughout the duration of construction occurring in their vicinity.

Further details of consultation with Notable Receivers is contained in the Construction Noise and Vibration Delivery Work Plan (including the SSCNVMPs appended to that plan) for the main works.

7.4 Public Engagement 7.4.1 Public Enquiries Email addresses for public enquiries in relation to the main works are as follows: mteden@linkalliance.co.nz - in relation to Mt Eden Station construction works; and ● info@cityraillink.govt.nz - in relation to the wider CRL project (any queries in relation to the Mt Eden Station construction works will be forwarded through to the Link Alliance’s Mt Eden email address). ●

Access to a member of the Link Alliance will also be available 24 hours a day, 7 days a week, at the CRL Freephone number: 0800 CRL TALK (275 8255), option 5 for Mt Eden Station.

This number will be promoted to directly affected and affected in proximity parties and stakeholders before the main works commence. This number will feature on all project signage, communication material, CRL website and other collateral.

The Link Alliance will: ● ● ● Page 46

Identify the freephone number on all project advertising and collateral.

Allocate a team member responsible for answering the freephone at all times. They will actively respond to issues, enquiries and emergencies.

Record all enquiries, requests for information and complaints. | Mt Eden Main Works

Communication and Consultation Plan

Response Timeframes In responding to enquiries, the Alliance participants must: ●

provide at least an oral response to telephone enquiries within two hours from the time of the enquiry being received unless the enquirer agrees otherwise; provide a written response to emails within 24 hours of the email being received.

7.4.2. Complaints Complaints will be dealt with in a responsive manner to ensure a relationship of trust and reliability between the community, the Link Alliance and CRLL is developed.

The project will be contactable 24/7 through the 0800 number.

The Link Alliance shall ensure that: ● ●

●

The Mt Eden Station Communications and Engagement Team handles all complaints that arise on the project, and they are tracked through the CRM system.

The community is notified of the project contact details through which complaints can be made.

This will include the website, works notifications, onsite signage and project publications and newsletters.

Link Alliance staff shall be briefed on the complaints process and are prepared to receive complaints through the freephone number, by email, in writing or through face-to-face contact.

The process for managing complaints is set out in Table 7 3 below.

Table 7 3: Complaints management process

Stage

Description

1

All complaints are forwarded to the Link Alliance Communications and Engagement Manager.

2

The Link Alliance Mt Eden Communications and Engagement Team acknowledges the complaint on day of receipt by phone or in writing.

3

The contact details and details of the complaint are entered into the CRM database.

4

Acknowledgement of a complaint is provided on the day of receipt.

Response timeframes are listed above

5

The Link Alliance Communications and Engagement Manager (or their delegated nominee) shall work closely with the Link Alliance Mt Eden Station Project Manager or Construction Manager to resolve complaints. They are proactive in keeping complainants informed of what action is being taken to address their concerns.

6

If a complaint cannot be resolved within the complaints process timeframe, the complainant is invited to a meeting with the Link Alliance Communications and Engagement Manager and the Mt Eden Station Project Manager (or their delegated nominees). Resolution timeframes should be agreed at this meeting.

7

All meetings shall be recorded in the CRM database to ensure that a complete record of times, dates and locations of meetings is maintained.

Page 47

| Mt Eden Main Works

Communication and Consultation Plan Stage

Description

8

When a complaint is resolved it shall be ‘closed out’ as an action in the CRM. Each month a record of complaints activity will be reviewed by the Link Alliance Communications and Engagement Manager to check that all actions have been closed out.

9

Complaints data is reviewed regularly by the Link Alliance Communications and Engagement Manager.

7.4.3 Auckland Council Reporting In accordance with the designation and resource consent conditions, a record of complaints shall be maintained on-site and be available to the Auckland Council Compliance Monitoring Office on Request (refer Section 5.2 for contact details). The record shall be provided to Auckland Council every two months (or as otherwise agreed) and to the “key contacts” listed in Section 6.1 of the CEMP. Where a complaint remains unresolved or a dispute arises, the Link Alliance shall provide the Auckland Council Compliance Monitoring Officer with all records of the complaint and how it has been dealt with and addressed and whether the Requiring Authority considers that any other steps to resolve the complaint are required.

7.4.4 Digital Channels The CRL Project website is the heart of the project’s communications strategy. It is a ‘one-stop-shop’ for vital and interesting information for both the local community and a wider audience. It also has links to other Project information including newsletters, FAQs, photos and video updates.

The Link Alliance provides information to the CRLL Communications Team to update the CRL website and social media channels, as outlined in Table 7-4 below.

Table 7-4: Media channels

Channel

Details

Information requirements

Website

As the hub of communications for project information, CRLL’s website provides:

The Mt Eden Station Communications and Engagement Team will provide the CRLL Communications Team with regular updates about construction progress, works notifications, photography and videography for upload to the CRL website.

● Regular construction updates

● Facility for people to sign up for email updates

● Contact email address for public enquiries. ● The Freephone number: 0800 CRL TALK (275 8255).

● DWPs, CEMP and CCP relating to the project.

Social Media

CRLL manages Facebook, LinkedIn and Instagram accounts for the Project.

7.4.5 Media Page 48

| Mt Eden Main Works

Link Alliance provides regular updates to CRLL to update social media channels.

Communication and Consultation Plan All media enquiries will be channelled through the CRLL Media Manager.

The Link Alliance shall support the CRLL Media Manager in responding to media enquiries as follows: ● ● ●

Reporting to CRLL immediately on any matters which may be contentious or affect the good reputation of CRLL or the project.

Providing a very quick turnaround on facts.

The Link Alliance Communications and Engagement Manager shall work closely with the CRLL Media Manager to provide technical responses, personnel or material to assist with media enquiries.

As part of the project induction, all Link Alliance staff and subcontractors will be briefed on the process to follow if approached by the media during the main works.

7.5 Managing Crisis and Emergency Situations The Link Alliance Emergency Response and Incident Management Plan describes how the Link Alliance will manage any emergencies and potential crisis situation.

A crisis or emergency is a potential or actual incident that: ●

Poses significant harm to people, property, the environment or the local community, and requires assistance from external emergency services agencies.

It is not a small-scale incident that can be managed without the mobilisation of the Incident/ Crisis Management team and without the assistance of external emergency agencies. For example, a first aid injury or small spill.

7.5.1 Requirements In the event of a crisis or emergency, the Link Alliance shall: ● ● ●

Activate the Emergency Response and Incident Management Plan which details all Health and Safety processes.

Guide strategic stakeholder management and communication processes, in line with the Incident Management Frameworks of Link Alliance and CRLL. Support CRLL in responding to the community, the media or the public.

7.5.2

Emergency Contacts

Table 7-8: Emergency responsibilities contact

Responsibility

Contact

Emergency Response Co-ordinator – Mt Eden Station

Link Alliance Mt Eden Station Project Manager – Thibaut L’Hopital

Crisis/emergency management oversight

Link Alliance Project Director – Francois Dudouit

Construction management

Link Alliance Construction Manager – Phillipe Begou Link Alliance Mt Eden Station Construction Manager – Dave Harris

Health and Safety

Link Alliance Health and Safety Manager – Joseph McArdle

Page 49

| Mt Eden Main Works

Communication and Consultation Plan

Link Alliance Communications

Link Alliance Communications and Engagement Manager – Rachel Blundell

CRLL Communications

CRLL GM Corporate Relations & Communications - Victoria Jessop

Page 50

| Mt Eden Main Works

Communication and Consultation Plan

Appendix A: ISCA Requirements Table A identifies the ISCA Credit Requirements relevant to this CCP and where they are addressed in the documents.

Table A: ISCA Requirements Credit

Relevant section

Requirement *

Other Relevant Information / Comments

Stakeholder engagement strategy STA-1 Level 1

A comprehensive stakeholder management strategy is developed

Section 4 of this CCP

STA-1 Level 2

The community is informed of the draft strategy and provided an opportunity to give feedback. Community feedback is documented and used to guide

Section 1.3, Section 4.2 and Appendix C of this CCP

completion of the final strategy.

STA -1 Level 2 STA-1 Level 3

STA-3 Level 2

The strategy is implemented, and formal monitoring, evaluation and corrective action is undertaken.

Section 1.4.1 of this CCP

Section 10 of the SIBD DWP

Stakeholders, including the community, have input to the strategy by way of a facilitated workshop(s) OR The strategy is independently reviewed

Appendix G

Appendix A of SIBD DWP (record of review by CLG and Independent Peer Review and Auckland Council Feedback)

The community has been provided with information that:

Section 7.1

Section 5 (Consultation and Engagement), Section 6 (The Affected Community’s Feedback), Appendix C (Affected Community Feedback from Door Knocking Exercise February and March 2020),

- was provided in a timely manner - supported community participation - was meaningful and relevant - was accessible Page 51

| Mt Eden Main Works

Communication and Consultation Plan

Credit

Requirement *

Relevant section

And this has been verified by independent reviews/audits or community feedback with >80% support

* Refer to ISCA Rating Tool for full details of the requirement

Page 52

| Mt Eden Main Works

Other Relevant Information / Comments Appendix D (Engagement Material – Project Brochures and Information Session Flyer) and Appendix E (Development Response Measures) of the SIBD DWP

Communication and Consultation Plan

Appendix B: Engagement Map Showing the Affected Community Area

Page 53

| Mt Eden Main Works

Communication and Consultation Plan

Appendix C: Affected Community Feedback from Door Knocking Exercise February and March 2020 Additional recent and relevant feedback from the affected community is contained within: • Appendix B of the Mt Eden Enabling Works SIBD DWP • Appendix B of the Normanby Road Early Works SIBD DWP

Address/Property

Tenants/Occupier

Meeting Summary

8 Mt Eden Road

Cityside Baptist Church

8 Mt Eden Road

Art Studio Collective

16-18 Mt Eden Road

GAS Petrol Station

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session Info session invite / flyer drop 2.03.2020

Feedback

Mitigation

Access and Transport

Refer to the TAP DWP.

Owner commented that he had concerns about traffic disruption on Mt Eden Road and the potential impact of this on traffic to his business

Refer to mitigation measures set out under section 8.16 Business Disruption.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Page 54

| Mt Eden Main Works

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

40 Mt Eden

EMACS Group Ltd

40 Mt Eden

Graham & Co Solicitors

SIBD door knock to property Too busy - Left brochure - Mt Eden Station info sheet and flyer with details of information session SIBD door knock to business spoke with office staff

Feedback

Mitigation

Access, Transport and Parking

Some staff do catch the train so will be impacted - aware of Grafton station as an alternative.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Noise

Refer to TAP DWP

Haven’t heard much from the demolition and other activities - only when there is a highpitched sound.

Refer to CNV DWP

Some staff and visitor car parks on site.

Have experienced disruption from works occurring on Mt Eden Road [utilities investigation] - have had to close the windows facing the street. This is an issue when it is warm as there is no air conditioning in the building.

40 Mt Eden

Page 55

New Zealand Underwater

| Mt Eden Main Works

SIBD door knock to property Closed - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

40 Mt Eden

Lifetime - Advice For Life

Vacating premises soon - didn’t want any information

Other

Mitigation

Staff mentioned that they were moving soon thought that EMACs may be shifting into the space.

40 Mt Eden

The Active Lifestyle (Gym)

40 Mt Eden

Moselen & Co Chartered Accountants

SIBD door knock to property Closed - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to business spoke with owners

Access, Transport and Parking Staff and visitor parking located on site - access off Mt Eden Road.

Would usually use Boston Road to access the motorway so will be disruption.

Staff do not generally use the train.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Refer to TAP DWP

Other Building already shakes when trains go past other tenants in building have noted that windows have cracked.

37 Mt Eden Road

Page 56

The Spreading Tree

| Mt Eden Main Works

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

67 - 69 Mt Eden Road

Keepsake Tattoo

SIBD door knock meeting with staff

Access and Transport

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Main concern is closure of Mt Eden station as this is one of the main source of foot traffic past their business - foot traffic is important.

Staff park out the back and customers generally park on the roads in surrounding area.

Noise and Dust Have experienced dust on cars out the back only staff cars Not really concerned about construction effects haven’t experienced anything much to date 71 - 75 Mt Eden Road

Suave Barbershop

1 Akiraho Street

Eden Oaks Apartments

Busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session in letter box SIBD meeting held with Body Corp representative 11.03.2020

Access and Transport 20 apartments, many residents use the train.

Noise and Dust Question regarding whether the main works will generate significant dust.

Page 57

| Mt Eden Main Works

Refer to TAP DWP Pedestrian access to the property will be retained with DRP measures to assist with wayfaring.

Refer to Section 6.16 Business Disruption.

Refer to AQ DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Supports the undertaking of a building condition survey.

Communication Ongoing communication requested.

28 Akiraho Street

David Harrop and Diane Harrop

SIBD door knock meeting with owner

Other No significant concerns regarding the proposed main works.

Access and Transport Currently walk/ drive to Mt. Eden Station.

Pedestrian access to the station is via a private gate and questioned if this will be maintained.

Amenity, Noise and Vibrations Not terribly disturbed by noise, questioned if there will be additional noise from new train services. Not sure if balustrades to the front of the house have loosened as a result of vibrations.

1/26 Akiraho Street

2/26 Akiraho Street Page 58

| Mt Eden Main Works

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station

Refer to TAP DWP. The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to CNV DWP.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

24 Akiraho Street

22 Akiraho Street

20 Akiraho Street

18 Akiraho Street

16 Akiraho Street

14 Akiraho Street

Page 59

| Mt Eden Main Works

Meeting Summary

info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Other Owner mentioned the house will be on the market from March

Mitigation

Communication and Consultation Plan

Address/Property

Tenants/Occupier

12 Akiraho Street

10 Akiraho Street

8 Akiraho Street

6/ 6A Akiraho Street

4 Akiraho Street

2 Akiraho Street

2 Enfield Street

Page 60

BDG Architects

| Mt Eden Main Works

Meeting Summary

SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock to property Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer

Feedback

Mitigation

Communication and Consultation Plan

Address/Property

2 Enfield Street

3 Enfield Street

Tenants/Occupier

Meeting Summary

Simpson Dowsett Meggit Lawyers

with details of information session SIBD door knock meeting with Partner

Horse and Trap

SIBD meeting with owners and duty manager

Feedback

Mitigation

Other Indicated that they thought that BDG Architects (Malcolm Brown) designed the building at 2 Enfield Street Business effects/disruption Opening hours generally 11am – 2am – busy times lunch/after work If possible good if disruptive works/deliveries could occur earlier in the day.

Visibility Maintaining visibility from existing train station /Mt Eden Road/bus stops important.

Communication Communication/being informed are important.

Access, Transport and Parking Ability for staff and customers access on-site parking are important. Previous issues with construction staff taking up all the car parking on the street.

Page 61

| Mt Eden Main Works

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Concerns about use of Enfield Street by trucks/heavy vehicles etc – previous experience with trucks blocking the road and impacting traffic flow.

Mitigation

Refer to TAP DWP

Staff and customers use the train – closure of station a big loss. Customers often visit premises then use train to get to stadium - noted previously used promotions for buses to take people to special events e.g. All Blacks games.

Servicing and Deliveries Deliveries occur via large trucks through carpark – need to keep access and car park clear.

Previously had issues with access to, and through, the car park being disrupted by construction traffic.

Construction Effects, Noise and Dust

Access to the business and for deliveries/servicing will be retained.

Acknowledge there will be construction related effects – minimise impact.

Being a hospitality business and having an outdoor seating/dining area, noise and dust are a concern. Have previously experienced some issues with dust in the past. Ideally particularly Page 62

| Mt Eden Main Works

Refer to CNV DWP. Property has been flagged as also requiring a SSCNVMP to be prepared.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

noisy activities could occur in the morning before lunch busy period.

Other Had issues in the past of construction staff/contractors using the street as a ‘break area’ – was intimidating for customers.

29 Enfield Street

1/29 Enfield Street

Just Hockey/ Cricket Express

Laundry Corp Group

SIBD door knock meeting with owner

SIBD door knock meeting with owner

Queried what would be done if works significantly impacted his business – referenced Albert Street issues.

Access and Transport A few staff use train, but most drive. Works are unlikely to cause disruption. Most customers drive to the shop as a destination.

Access and Transport

Refer to TAP DWP

16 staff - 3/4 use train/walk. Not too concerned works will impact on deliveries. The road closures may increase more pedestrian flow/ movements.

Access to the business and for deliveries/servicing will be retained.

Other Comment Unaware of Mt. Eden Station closure.

Page 63

| Mt Eden Main Works

Refer to DRP. Business was made aware of the limitations of ‘hardship fund’ (for Aotea station and assoc. with delays to certain section of works). On-going communication with LA important – work with the business.

Refer to TAP DWP

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

29 Enfield Street

LANcom Technology

SIBD door knock - brief chat with office admin staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access and Transport

Refer to TAP DWP

60 - 70 staff - most catch train or walk to work

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

SIBD door knock meeting with owner

No concerns.

30 Enfield Street Corner Mary Street and Enfield Street

GF/30A Enfield STreet

Eden Bistro

Other Comment

Platform

SIBD door knock meeting with staff

Questioned what works will take place behind Life Church/ behind Horse and Trap and the old Mt Eden Station.

Access and Transport Staff do not use train. Business unlikely to be disrupted.

G01/30 Enfield Street

Perspective Immigration and Education

25/33 Enfield Street

Bell's Mart

36 Enfield Street

Bakers Delight NZ Limited

Page 64

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info

Refer to TAP DWP

Communication and Consultation Plan

Address/Property

38 Enfield Street

1 Lauder Road

Tenants/Occupier

Meeting Summary

New Zealand School Trustees Association

sheet and flyer with details of information session SIBD door knock - brief chat with office admin staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Mt Eden Corrections Facility

Meeting with Clare from corrections facilities

Feedback

Mitigation

No concerns.

Refer to TAP DWP Access and Transport Staff use trains and are aware of closure.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Access, Transport and Parking What is the best way to inform visitors/ emergency services/ policy/ lawyers of detour routes during works? Peak visitation occurs during the Christmas period. Saturdays, Mondays, Public Holidays and school holidays are busy periods for the Mt Eden Corrections Facility.

Refer to TAP DWP The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

The NZ Police required 24/7 access to the Custody Unit.

Noise and Vibration What level of vibrations will be generated? Will the vibrations from the train services set off alarms? Sustained vibration will have an affect on Page 65

| Mt Eden Main Works

Refer to CNV DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

the alarm system. In addition, police cars may also be impacted upon.

Other Will there be any disruption to utility services?

14 - 18 Normanby Road

Citta Outlet/Citta Limited

SIBD door knock meeting with owner

Access, Transport and Deliveries The business has regular deliveries/couriers.

Access unlikely to be affected. Concerns regarding road closure. May experience congestion. Staff use train/bus or walk.

Noise and Vibration Not too concerned regarding noise, but concerns raised regarding vibrations given nature of business e.g. lamps/lighting.

Other comment Pedestrian bridge access across Normanby Road is very convenient. May require signage for delivery during construction works.

Page 66

| Mt Eden Main Works

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

Access to the business and for deliveries/servicing will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to CNV DWP Refer to TAP DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

14 - 18 Normanby Road

Isentia

SIBD door knock meeting with staff

Access

Refer to TAP DWP

Not many deliveries to the business so unlikely to be affected. 7 staff members who drive/ park in existing on site car spaces. May be congestion impacts for clients.

Access to the business, on-site parking and for deliveries/servicing will be retained.

Other comment Will there be impacts to existing buildings / disruptions to existing telecommunication services or recording servers? The firm has international clients.

14 - 18 Normanby Road

Tertiary Education Commission

SIBD door knock meeting with staff

Access and Transport 17 staff members drive/ bus to work.

Other Comment Will businesses close to the train line be affected? Specifically access to/from Office Max.

Page 67

| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

Refer to TAP DWP. Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Access to the business will be retained.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

14 - 18 Normanby Road

Shield

SIBD door knock meeting with staff

Access and Transport

Refer to TAP DWP

18 staff members - train is main form of transport. Concerns raised regarding congestion/ traffic disruption. Will advise visitors of traffic disruptions.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Access to the business will be retained.

Other comments Will access to building be disrupted? Will services/ utilities be disrupted?

14 - 18 Normanby Road

Page 68

Envivo

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access and Transport 60 staff members - a number use trains

The Link Alliance in conjunction with utility providers will notify any affected parties of disruptions, and work to minimise disruptions.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements and will work with AT who will lead on providing updates on public transport changes.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

20 Normanby Road

Pulse Energy

SIBD door knock meeting with staff

Access, Transport and Parking

Refer to TAP DWP

80 - 90 staff - some catch train/bus - will need to travel slightly further from Grafton/ Kingsland stations. Staff and visitors use on site car park.

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Noise and Vibration

Access to the business and on-site parking will be retained.

No major concerns raised.

Refer to CNV DWP 31A Normanby Road

Artisan Wallpaper

SIBD door knock meeting with owner

Access, Parking and Deliveries Refer to TAP DWP 30 - 40 staff - most drive and park on site.

Customers can still access the showroom.

Deliveries via vans park within the car park.

Other Comment – Communications What can the company send to clients to warn of traffic conditions?

Page 69

| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

with the CCP by the Communication and Engagement Manager.

31A Normanby Road

The Landing

31B Normanby Road

At Your Request

31C Normanby Road

Conference Company

32 Normanby Road

OfficeMax, AHS Security Hardware, Active Electrical Suppliers

33A Normanby Road

Page 70

Webbs

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session Meeting held at OfficeMax offices.

Access, Transport and Parking Refer to TAP DWP. Key concern is the potential impacts to existing access to/from Normanby Road. Will there be additional detour signs in place to redirect customers?

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Access to the business will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

35B Normanby Road

Deneefe and Corada

35B Normanby Road

Nook Staging

35C Normanby Road

Osmand Signs

35D Normanby Road

Advanced Archery

35D Normanby Road

DCM

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with staff

Feedback

Mitigation

Access and Transport

The Link Alliance will implement the CCP and DCMP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead and will work with AT who will lead on providing updates on public transport changes.

16 staff - most travel by train.

Noise, Vibration and Dust Blasting around tunnels will cause vibrations. The current building has asbestos roofing/ceilings and Page 71

| Mt Eden Main Works

Refer to the CNV DWP in relation to vibration impacts.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

vibrations will result in generation of asbestos dust.

Concerns regarding reporting from Marshall Day - this document should be reviewed. Would like to obtain copies of reports/ modelling when they become available.

49 Normanby Road

Normanby Road Vet Clinic

51-63 Normanby Road

Cory's Electrical, Big Colour, Sabato

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session Meeting with Dilworth Trust Board, Cory's Electrical and Sabato

| Mt Eden Main Works

Refer to Contamination Delivery Work Plan (C DWP) in relation to asbestos.

DWPs are subject to an independent peer review and submitted for Council approval. DWPs will be uploaded to the CRL website.

Access, Transport and Parking

Refer to TAP DWP.

Key concern is the potential impacts to existing access to/from Normanby Road.

Access to the business will be retained.

Other

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Aware of project - would like to be notified in advance of 6 month closure of Normanby Road.

Would like notification in PDF form to send to customers.

Page 72

Mitigation

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

2 Boston Road

Boffi Studio

SIBD door knock meeting with owner

Business info/effects

Mitigation

Due to nature of business (high end interiors) customers are generally by appointment rather than walk-ins i.e. not a 'retail' store Access, Transport and Parking Main access with some staff parking on Walter Street (to the rear) - otherwise staff park on surrounding streets - one customer car park out the front (off Boston road) Noted that traffic is already bad down Boston Road Majority of employees drive - no one catches the train at present

Refer to TAP DWP Access to on-site parking will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Noise Not too concerned regarding construction noise existing garage business to the rear (off Walter St) is quite noisy anyway.

4 Boston Road

Page 73

Alan K Tong Associates Limited

| Mt Eden Main Works

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

4 Boston Road

Dress for Success

SIBD door knock meeting with manager

Business info/effects Operating hours: Mon-Fri 9.30-2.30pm and Sat 10-1pm Business - Helps women in need dressing and preparing for interviews etc Access, Transport and Parking People using service travel there by a variety of means, including train. Noted impact on people travelling from out west in particular due to station closure.

Parking is already an issue in the area. Only access to premises is from Boston Road.

6 Boston Road

SME Financial

6 Boston Road

Cuisine Magazine

17 - 25 Boston Road

Mt Eden Community Corrections

Page 74

| Mt Eden Main Works

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session See comments for 1 Lauder Road

Mitigation

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

Access to the business will be retained where practicable. Refer to TAP DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

27 Boston Road

Brodie European

SIBD door knock meeting with owner

Access, Transport and Parking

Refer to TAP DWP.

Traffic congestion already in the area

Access to the business and on-site parking will be retained.

Concerns around access and parking - will things be worse due to works? Noted impact of previous work on parking area to front of workshop.

Noise and Dust

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Noise is not an issue due to nature of business (mechanics workshop) Dust not a significant issue but does get annoying if customers cars are covered in dust - was an issue with the previous works/building works near by 31 Boston Road

Cpk Limited / Goody

31A Boston Road

Designer Wardrobe

Page 75

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Adjacent business (Exit Films - see below) indicated Designer Wardrobes were vacating the premises soon

Refer to AQ DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

33 Boston Road

Exit Films

SIBD door knock meeting with staff

Business Film production company offices / meeting spaces Access, Transport and Parking Most staff drive to work Car park to rear of building for staff and visitors currently sufficient but noted that car parking in the area is generally an issue

Amenity effects Queried whether the trees along Boston Road (in the road reserve) would be impacted - would like them to remain

Other Noted that adjacent business (Designer Wardrobe) were moving from premises shortly.

39 Boston Road

Page 76

Seventh Day Studio

| Mt Eden Main Works

SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer

Mitigation

Refer to TAP DWP Access to the business and on-site parking will be retained.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Replacement trees or soft landscaping is not proposed during construction.

Replacement planting will be undertaken as part of the public realm reinstatement on completion of construction of the main works (and subject to a separate OPW).

Communication and Consultation Plan

Address/Property

Tenants/Occupier

41 Boston Road

ilabb

43 Boston Road

Boxing Central

Meeting Summary

with details of information session SIBD door knock - too busy to chat - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

Feedback

Mitigation

Business effects Previous works in Boston Road caused significant disruption to his business through impact on traffic, access and due to significant delays to works programme. Resulted in a loss of customers and change in customer habits.

The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Due to nature of the business (a gym) if it is too much effort to access the business customers will not come or go somewhere else that is more convenient.

Refer to TAP DWP on Access with additional mitigation proposed in the DRP.

Health and Wellbeing Noted that previous works caused significant stress

Refer to section 8.14 of this SIBD

Access, Transport and Parking Queried whether access could be maintained over level crossing via a temporary bridge.

Page 77

| Mt Eden Main Works

Refer to TAP DWP.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Already traffic congestion in the area - concerned that works on Boston Road would make it worse.

When traffic is bad cars avoid the area. Parking already an issue

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Other

45, 47-49 and 53 Boston Road

J.A Russell Ltd

55 Boston Road

Atelier Textiles

SIBD door knock - spoke briefly to staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with manager

Concerned about project programme and potential delays (as with previous works) communication of programme and any delays important. Did not want works info left.

Spoke to staff member who gave name of contact who is understood to be the key contact person for the company.

Business info and effects Textiles business- showroom/sales

Page 78

| Mt Eden Main Works

Deliveries

Refer to TAP DWP.

Deliver trucks use Nugent Street with access to Warehouse via there. Only smaller trucks/couriers use Boston Road entrance.

Access to the business, on-site parking and for deliveries/servicing will be retained.

Access, Transport and Parking

Affected parties will be notified of wider road works and traffic management in line

Communication and Consultation Plan

Address/Property

65 Boston Road

Tenants/Occupier

Omron Electronics

Meeting Summary

SIBD door knock meeting with staff

Feedback

Mitigation

Customer/staff car parks at front of site or otherwise park in surrounding area. Main showroom access off Boston Road. Staff generally drive.

Access, Transport and Parking

with the CCP by the Communication and Engagement Manager.

Main access to warehouse/offices is via Nugent Street - some staff use Boston Road access.

Car parking area at the front of the site

Access to the business and on-site parking will be retained.

Refer to TAP DWP.

Other Recently had windows facing Boston St replaced dust and noise not such a concern 65 Boston Road

Page 79

PDQ Print

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP and AQ DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

71 Boston Road

The Project, Mediaworks

Comms/SIBD meeting with key contacts

Business effects Guest attendance is an important part of the show - need to minimise potential impacts on them as much as possible as will impact on show if do not attend.

Mitigation

Refer to mitigation measures set out in section 8.

Currently no charge for guests therefore if it is too hard to access property/no parking etc they won’t attend - already experience a drop in guest numbers if it rains.

Access, Transport and Parking Easter closure of level crossing expected to have little or no impact.

Only access to parking area, property and for deliveries is via the Boston Road entrance. Not a lot of deliveries - for things such as a set change where there would be an increase in deliveries indicated timing can likely be managed around key work periods where disruption is at its peak.

Have approximately 50 guests per night attending the show ('The Project'), usually from approximately 6.15pm - 7.45pm. Guest generally use on street parking on Boston Road and Nugent Street.

Page 80

| Mt Eden Main Works

Refer to the TAP DWP

Access to the business, on-site parking and for deliveries will be retained Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Noise and Vibration Construction effects - same concerns as noted previously - mainly noise and vibration.

Avoidance of sensitive times to minimise potential impacts/disruption by works important.

Further feedback was obtained from residents, members of the public and local businesses via the Information Sessions (refer to Section Error!

Reference source not found.), and CLG meetings (refer to Section Error!

Reference source not found.)

CNV DWP

73 Boston Road 75 Boston Road

Leuschke Kahn Architects SoundWave Services Limited

SIBD door knock - brief discussion with owner SIBD door knock meeting with owner

Didn’t want to speak with us about the project or take any information material Access, Transport and Parking Most staff drive, one gets bus Mount Eden Road important access route.

Customer car parks onsite

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to TAP DWP measures.

75B Boston road

Page 81

Kennerley & Co Chartered Accountants

| Mt Eden Main Works

SIBD door knock - brief chat with office admin/reception staff - Left brochure, Mt Eden Station info sheet and flyer

Transport Staff currently drive and do not use train

Affected parties will be notified of wider road works and traffic management in line

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

with details of information session 12 Water Street

Float Culture

Meeting with Anton (owner) and Monica (General Manager)

with the CCP by the Communication and Engagement Manager.

Noise and Vibration Complaints from customers during early works with regard to vibration. Air borne noise is not an issue given the rooms are sound proofed. Each appointment is for 1 hr. Peak periods are after 4pm and during the weekends (Friday Sunday). Require advanced noticed regarding construction works/ piling - how long? It is suggested that a defined window of time is provided so as to allow windows of uninterrupted services. Suggestion: Limit work hours after 4pm and on weekends. Requires clearer communication well in advance of works.

35 Brentwood Avenue

Brentwood Avenue Seventhday Adventist Church

33 Brentwood Avenue

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

| Mt Eden Main Works

Refer to CNV DWP The Link Alliance will implement the CCP to provide affected parties with updates on the works and to allow them to plan ahead.

Access, Transport and Parking Key concern is the closure of Porters Ave and the need to turn right onto Dominion Road currently very difficult with existing intersection will likely have to detour.

Page 82

Mitigation

Refer to the TAP DWP The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Also concerned that more trucks will use Brentwood Ave to access to commercial area as a result of closure - impact on amenity.

with AT who will lead on providing updates on public transport changes

Concern re. potential impact on car parking in the area if more people use back entrances to commercial premises because of closure Mainly use buses and car to get around husband uses the train to get to Newmarket Noise Typically, home during the day - noise is a concern Other Aware of project - previously dealt with the property team re. works on/under her property (possible land take/lease arrangements) 1/31 Brentwood Avenue

2/31 Brentwood Avenue

Page 83

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to CNV DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

3/31 Brentwood Avenue

29 Brentwood Avenue

29A Brentwood Avenue (Ground Floor Flat)

Pragdip Khastgir

29A Brentwood Avenue

27 Brentwood Avenue 1/25 Brentwood Avenue

2/25 Brentwood Avenue

Meeting Summary

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with tenant

Feedback

Mitigation

No particular concerns.

Currently uses Mt Eden station as a walk through to Mt Eden road

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Does not use train

Refer to TAP DWP

Transport

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock brief meeting with owner SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock brief meeting Left brochure, Mt Eden Station

Occupier moving house and did not provide feedback on the CRL.

Just moved in.

Transport

Page 84

| Mt Eden Main Works

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

info sheet and flyer with details of information session

Feedback

Mitigation

Does not drive so public transport important, closure of train station not ideal

allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes Refer to TAP DWP

3/25 Brentwood Avenue

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

4/25 Brentwood Avenue

23 Brentwood Avenue

No particular concerns - is at home during the day Transport Doesn’t generally use public transport - drives, but typically doesn’t use rail crossing at Porters Ave.

21 Brentwood Avenue

19 Brentwood Avneue

Keith Shackleton

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with owner

No particular concerns re. construction impacts due to separation from rail corridor Access and Transport Effects

Page 85

| Mt Eden Main Works

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

Changes to driving route as a result of crossing closure - access to motorway on-ramps

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes

Daughter at MAGS (school), uses train or bus will have to review travel options Concerns re. increase in traffic (particularly trucks) using Brentwood to get to commercial area in Fenton and Haultain Streets - noted not necessarily in favour of traffic calming measures as potential to prolong/increase noise as vehicles slow down and speed up again.

19A Brentwood Avneue

Father/Father inlaw of owners/occupants of 19 Brentwood)

1/17 Brentwood Avenue - Possibly now one property 2/17 Brentwood Avenue - Possibly now one property 9 Brentwood Avenue

Page 86

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Refer to the TAP DWP

Communication and Consultation Plan

Address/Property

Tenants/Occupier

1/7 Brentwood Avenue

2/7 Brentwood Avenue

5 Brentwood Avenue

3 Brentwood Avenue

1 Brentwood Avenue (alt. 7 Wynyard Road) 2 Brentwood Avenue

4 Wrights Spur

Page 87

| Mt Eden Main Works

Meeting Summary

Feedback

Mitigation

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with sister of owner/tenant - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Transport

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info

Mainly uses bus to commute to town

Communication and Consultation Plan

Address/Property

Tenants/Occupier

5 Wrights Spur

3 Wrights Spur

Jamali

Meeting Summary

sheet and flyer with details of information session SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with tenant

Feedback

Mitigation

No particular concerns Transport and Access Use public transport - mostly bus Need to ensure pedestrian access over rail line particularly Mt Eden Road

The Link Alliance will implement the CCP to provide affected parties with updates on the works / access arrangements to allow them to plan ahead, and will work with AT who will lead on providing updates on public transport changes.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

6 Wrights Spur

Fireworks Professionals Limited

17 Sylvan Avenue West

Page 88

| Mt Eden Main Works

SIBD door knock - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting - too busy to chat, Left Mt Eden Station info sheet and flyer with details of information session

Communication and Consultation Plan

Address/Property

2 - 106 Harold Street (even numbers only) 16 Nugent Street

18 Nugent Street 31-33 Nugent Street

Tenants/Occupier

Left brochure, Mt Eden Station info sheet and flyer with details of information session NZ Cleaning Supplies Ltd

ECC 'Level One' (outlet store) Ideal Electrical Auckland City

31-33 Nugent Street

Rexel Lighting

37 - 39 Nugent Street

ECC Limited

Page 89

Meeting Summary

| Mt Eden Main Works

SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session See 37 Nugent Street SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock - spoke briefly to staff - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Mitigation

Communication and Consultation Plan

Address/Property

Tenants/Occupier

Meeting Summary

Feedback

Mitigation

40 Burleigh Street

Ibex

SIBD door knock meeting with staff

No particular concerns re construction effects.

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Transport Boston Road is already busy - if gets worse will need to find alternative route 38 Burleigh Street

Parrot Analytics Limited

36 Burleigh Street

BNT Automotive

SIBD door knock - busy - Left brochure, Mt Eden Station info sheet and flyer with details of information session SIBD door knock meeting with manager

No particular concerns re construction effects Transport Boston Road is already busy - Burleigh Street has recently reopened after works so provides an alternative route

1 – 59 Mary Street (odd numbers only) 11 Wynyard Road

5 – 15 Sylvan Avenue West Page 90

| Mt Eden Main Works

Left brochure, Mt Eden Station info sheet and flyer with details of information session Left brochure, Mt Eden Station info sheet and flyer with details of information session Left brochure, Mt Eden Station info sheet and flyer with details of information session

Affected parties will be notified of wider road works and traffic management in line with the CCP by the Communication and Engagement Manager.

Communication and Consultation Plan

Address/Property

Tenants/Occupier

(odd numbers only) 2 - 38 Brentwood Avenue (even numbers only)

Page 91

| Mt Eden Main Works

Meeting Summary

Left brochure, Mt Eden Station info sheet and flyer with details of information session

Feedback

Mitigation

Communication and Consultation Plan

Appendix D: Engagement Material – Brochure and Flyer examples

Page 92

| Mt Eden Main Works

Communication and Consultation Plan

Appendix E: Project Roles and Responsibilities Role

Name

Contact details

Responsibilities

Communications and Engagement Manager

Rachel Blundell

mt eden@linkalliance.co.n z

●

Senior Communications and Engagement Advisor (Mt Eden) Senior Communications and Engagement Advisor (NAL)

Sonya Leahy

●

● Helen Jansen

●

●

●

● ●

Page 93

| Mt Eden Main Works

Manages a communications and engagement team that is the primary contact for project related enquiries and complaints Having ongoing conversations with the community to keep them informed of key construction activity, milestones, programme and progress Utilising a range of communications tools including face-to-face engagement, works notifications, dropin sessions, station email addresses, digital channels including the CRL website and social media and the CRL freephone number, to have ongoing conversations with the business and residential communities about best ways to manage effects and impacts Managing stakeholder risks and immediately reporting any high-risk stakeholder / communication issues to the Mt Eden Station Project Manager and Communications and Engagement Manager.

Assisting the CRLL Communications team with key stakeholder engagement including the Mana Whenua Forum, Local Board engagement and media.

Providing advice to the Mt Eden Station Project Manager / Construction Manager on critical stakeholder engagement, communications and relationship building.

Co-ordination of Mt Eden CLG meetings.

Assisting the Mt Eden Station Construction Manager in briefing site personnel on: o - The mandatory site inductions regarding the standards and requirements for community relations; o - Procedures to follow if staff are approached by a

Communication and Consultation Plan

−

Link Alliance Development Response Manager

Diana Veitch

diana.veitch@linkallian ce.co.nz

●

●

● ● ● ●

Social Impact and Business Disruption Monitoring

John Daly

John.daly@linkalliance. com

●

●

●

●

Page 94

| Mt Eden Main Works

member of the public or the media; and Behavioural procedures in and around the construction site boundaries.

Manages planning, delivery and evaluation of the overall Development Response Plan for the Mt Eden precinct.

Manages street response measures including street cleaning, graffiti removal.

Co-ordinates business promotion events.

Co-ordinates business support programme.

Proactively identifying opportunities to mitigate impact on businesses.

Regular audits of the construction sites, including the DRP, and address issues with the construction manager.

Monitoring of SIBD Effects and mitigation measures, via: o Attendance or review of minutes from CLG, Business Forum and / or consultation events to monitor SIBD impacts. o Undertake SIBD engagement to inform the annual report or updates of the SIBD DWP. o Review of feedback, public enquiries and complaints raised by affected parties for annual report.

Share feedback with the project team, and co-ordination and facilitation of responses.

Prepare, review and update SIBD DWP (if required), including identifying additional affected parties and mitigation measures.

Preparation of the annual SIBD monitoring report and reporting to CLG (As required by Condition 61.8).

Communication and Consultation Plan

Appendix F: Development Response Measures Development response is the planning and implementation of tools to mitigate the impacts of largescale development, and cumulative impacts of construction activity on people. Put simply, it’s about supporting the community whilst also making it easier for teams to deliver projects.

Collectively, development response unites the strengths of existing business-as-usual activities and pulls together resources and teams in a coordinated way to support projects’ planning and delivery.

The Link Alliance will implement the following measures in conjunction with the affected community and as far as they are practicable. The DRP is a live document and opportunities for additional mitigation will be sought from the affected community from future engagement and in response to SIBD monitoring.

Strategic Operations / Operational Management Site and site perimeter/affected areas • • • • • •

Establish training and guidance for contractors re behaviour and communication with public Perform weekly site audits monitoring state of site beyond the fence line Organise accessibility audits & CPTED audits Work to improve waste & street cleaning operations where necessary Provide window washing to affected neighbours where appropriate Provide practical dust mitigation solutions where appropriate

Fences, Hoardings and Barriers • •

Provide project information, art and advertising to local businesses in accordance to the CRL/LA/AC hoardings strategy Use lighting in design of construction hoardings on Flower Street

Additional Wayfinding Signage •

display wayfinding signage at key points to help pedestrians navigate their way through diversions.

Traffic Management •

Review TMPs and TMP implementation to ensure best practice for pedestrians and cyclists

Loading, Servicing & Parking •

Find opportunities to give back space not utilised within construction site or nearby for alternative loading, servicing.

Business Support Business Support package A free of charge business support package which includes: • • Page 95

12 months with a Business Mentor from Business Mentors NZ, a 12-month membership with the Auckland Business Chamber, and | Mt Eden Main Works

Communication and Consultation Plan •

free social media training.

Trader Directory An online directory promoting businesses to the 1600+ CRL workers expected at peak construction, encouraging them to shop local and to use local services and facilities. Also accessible by Auckland’s wider community. The Trader Directory will be printed and available at all construction sites, handed out to cruise ship passengers and will be promoted using established social media channels. It is free to list local businesses and Link Alliance has received strong interest in the Trader Directory already. Business may register by emailing the City Rail Link at traders@cityraillink.govt.nz.

Activations and events Link Alliance will work with the Uptown Business Association to leverage key events and festivals and promotional opportunities.

Travel Demand Management Facilitate AT’s access to Link Alliance staff, local businesses and organisations to encourage a reduction in single occupancy car use.

Affected Community Involvement The Link Alliance will identify opportunities for Uptown Business Association and the affected community to be consulted on and to make decisions with regards to the DRP, and it will continue to support community information sessions.

Page 96

| Mt Eden Main Works

Communication and Consultation Plan

Appendix G: Response to Feedback from CLG and Auckland Council G1

CLG Comments

A CLG was held via Microsoft Teams on 11 May 2020 and no specific concerns relating to communication and consultation were raised.

G2

Auckland Council Comments

Mr Blair Masefield, Technical Director – Planning from Land and Survey Ltd, has reviewed and provided comment on the draft CCP as follows: Comment

Response

The CCP satisfies the relevant designation and resource consent conditions. It is notable that section 4.3 provides detailed messaging, including redirecting travellers who utilise Mt Eden Station. While not a specific designation requirement – there is no section that deals with the communication approach under Covid restrictions, which I would expect to see in the final version.

Section 6.6 has been added to include detail with regard to the communication approach under Covid restrictions.

Page 97

| Mt Eden Main Works