Curbside Collection Conundrum

Rumpke Addressing Service Delays

It’s no secret the COVID-19 pandemic has had a far-reaching impact on community programs including curbside yard waste, trash and recycling. It became more evident this year, as residents experienced frequent collection delays.

Rumpke Waste & Recycling, the City’s contractor, is working to overcome a number of challenges that have resulted in these delays including increased resident output, staff shortages and scheduling issues. They’re looking to residents to help ensure a smoother weekly program.

Rumpke is taking measures to address these issues, including implementing equipment changes and diverting some trucks when necessary. The company is asking residents take the following steps to help their teams complete their tasks efficiently:

Break down cardboard boxes.

Make sure trash containers or bags do not exceed the 50 lb. limit.

Place material in a highly visible location.

Please do not dispose of any hazardous material such as batteries, paint, propane or helium tanks in your trash or recycling.

If your collection is missed, please leave it at the curb for the next day collection. If it is not collected by 12 p.m. the following day, contact the Westerville Public Service Department at (614) 901-6740 or publicservice@ westerville.org or submit a service request on the TellWesterville app.