Access St. John’s

We are always here to help

Citizen Service at the City

The City of St. John’s Access Centre has been in operation since 2003. Currently the Access Centre operates with six full time, five part time, and three casual Customer Service Representatives (CSR) along with a supervisor and manager. Access is available to residents 24 hours a day, 365 days per year. City staff are available from 7 a.m. to 11 p.m., seven days per week. Calls after these hours and on statutory holidays are handled by a third-party contractor.

Access staff are the first point of contact for city residents. They answer calls from 3-1-1 (754-CITY), emails from access@stjohns.ca, or assist with issues flagged through the 311 St. John’s app.

Annually, staff respond to over 120,000 phone calls and over 30,000 emails from residents.

Access staff stay up-to-date on all City services. This includes garbage concerns, parking permits, scheduling property inspections, advising residents on by-laws, handling complaints and issuing compliance letters for property sales. They also accept payments for items like sewer backups, property tax, water tax and animal registration. They are also well informed on seasonal services such as snow clearing, special events like the Downtown Pedestrian Mall, and everyday issues like water main breaks.

The team at Access is relatively small but is mighty! They are often the face of the City, the first people a resident may see or talk to about an issue. To ensure interactions with citizens are dealt with appropriately, staff are informed on City services, keep up on current information and changes that occur, attend appropriate training and staff meetings.

Reach out if you have any questions about your city!

We are always here to help.

The Citizen Service team at Access St. John’s

Questions? Concerns?

Contact Access St. John’s online or by telephone before visiting City Hall.

y App 311 St. John’s y Call 311 or 754-CITY y Online at StJohns.ca/contact-us y Email access@stjohns.ca