September 2016 Monthly Performance Report

Monthly Performance Report September 2016

Goal: Provide high quality public safety and judicial services

Implement strategies that positively contribute To police services delivery strategic goal

on track

The Rock Hill Police Department hosted 129 York county officers, included approximately 90 from RHPD, for naloxone training on September 30. Officers will carry the nasal spray to counteract opioid overdoses in the field.

70% within 5 minutes National average— 4 minutes 35 seconds

strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

September

August

July

Violent Crimes

24

26

39

Property Crimes

226

221

202

Warrants

September

August

July

Received

161

224

180

Served

171

240

180

Court Cases New

September

August

895

1,031

Disposed/ Discharged exceed New strategic goal

Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes

1,096

1,298 September

Fire Calls

87%

Medical Calls

88%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services

1 Residential fires

Below 0.9 fire incidents per 1,000 strategic goal on track

306 Commercial inspections

1,126 Children educated

0.91 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

0% Fires contained to room of origin

1,329 Adults contacted about fire safety

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Goal: Provide high quality public works and stormwater services

79%

201

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

150

34

CORH Traffic signs installed

Utility cuts Repaired

100% Pothole work orders completed in 2 days strategic goal

Update all City owned street signs

on track

not on track

strategic goal

Goal: Provide high quality parks, recreation and tourism services

Total Users

September

August

Parks

102,996

73,327

Recreation Centers

14,791

14,819

PRT recreation soccer league and adult soccer activity, with Discovery Soccer Club camps and field usage have increased the number of park users for September.

The 2016 UCI BMX Supercross World Cup took place September 30— October 1. Over 120 Elite cyclists from over 25 countries, from rookies Work to Olympians, with national competed in the & international organizations to host event in front of quality sports tourism events thousands of strategic goal on track spectators.

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Goal: Provide high quality electric, water and sewer services 7.12

78.84

min

min

customer interruption

ASAI— System was available

Less than 74.74 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

not on track

on track

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

99.98%

Less than 142.16 minutes SAIDI strategic goal

on track

Wastewater 2014

September

2015

2016

Raw Water

18.8 MGD

22.2 MGD 24.8 MGD

Finished Water

17.1 MGD

20.5 MGD 22.6 MGD

Average

Water Flow

September 2016 average flow at the wastewater treatment plant was 9.2 MGD. This is lower than annual average flow rates for FY15 and Fy16 (11.2 and 10.0 MGD respectively). This may be attributable to seasonality.

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:44

2:34

Hold time

Talk time Hold less than 90 seconds strategic goal

not on track

Talk less than 2:30 mins strategic goal

on track

482

97

Service requests

New Twitter followers

10% Increase service requests strategic goal on track

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Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal

448 Jobs created Open for Business

313 Permits issued

$7 million Valuation of permits

842 Building inspections

City Corridors:

Support City corridors strategic goal on track

A public meeting on the Albright Road/ Saluda Road Corridor was held on September 29.

Residents were encourage to come hear proposals and share ideas for improve the corridor.

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Goal: Create a vibrant Knowledge Park area

Knowledge Park

September

Facebook Likes

15,516

10% Increase in site traffic strategic goal on track

September

Old Town Events

7

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:

16 Active Prospects

$114 million

Potential investment

657 Potential new jobs

Encourage development of spec buildings strategic goal

on track

Waterford Spec Building B construction is on track, expected completion in December 2016.

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Goal: Provide for a coordinated transportation system that supports the City’s growth goals

Repair City roads strategic goal on track

The following street paving projects have been completed: Chevelston Drive, Brentfield Drive, Breckenwood Drive, Arbor View Drive, Brookpines Court, Rosewell Drive, Sheheen Street, Locust Street, and India Hook Road (Winthrop Drive to Glendale Drive).

Goal: Support the study and development of key city corridors

$10.5 Permit Activity since October 2015

million Cherry Rd

$12 million Galleria

$275 thousand Saluda

12 Month Rolling Total

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

strategic goal

strategic goal

on track

on track

Saluda See $1 million in new development strategic goal not on track

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Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

0

7

Rehabilitations

Demolition

20 Rehabilitations

30 Demolitions

strategic goal

strategic goal

not on track

on track

16 Neighborhood meetings

90% Voluntary compliance rate

Neighborhood meetings

66% Voluntary Compliance

strategic goal

strategic goal

on track

on track

175

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

September

August 10%

Website Visits

67,448

increase in social media engagement

66,612

strategic goal

September

Facebook Likes

3,623

on track

14% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

266 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

172 OWLS Club participants

Paint 20 homes through Rolling in Rock Hill strategic goal

On September 17, the brushes came out for Rolling in Rock Hill. In 2016 27 houses of eligible homeowners were painted, free of charge, by 517 volunteers from the community. (photos from the Rock Hill Herald)

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12