Monthly Performance Report October 2016

Monthly Performance Report October 2016

Goal: Provide high quality public safety and judicial services Engage the public on a regular basis strategic goal

on track

Chief Watts and staff at "Let's Talk About It" Community Forum on October 26 at the AME Zion Transformation Center on Saluda Street.

70% within 5 minutes National average— 4 minutes 35 seconds

strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

October

September

August

Violent Crimes

30

24

26

Property Crimes

242

226

221

Warrants

October September

August

Received

153

161

224

Served

152

171

240

Court Cases New Disposed/Discharged Priority 1 Call Response Times National averages— • 43% response within 4 minutes • 93% response within 8 minutes

October

September

872

895

Disposed/ Discharged exceed New strategic goal

1,307

1,096 October

Fire Calls

82%

Medical Calls

84%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services

4 Residential fires

Below 0.9 fire incidents per 1,000 strategic goal on track

222 Commercial inspections

4,790 Children educated

0.86 12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

25% Fires contained to room of origin

1,574 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

272

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

25

52

CORH Traffic signs installed

Utility cuts Repaired

100% Pothole work orders completed in 2 days strategic goal

Update all City owned street signs

on track

not on track

strategic goal

Goal: Provide high quality parks, recreation and tourism services

Total Users

October

September

August

Parks

108,807

102,996

73,327

Recreation Centers

15,828

14,791

14,819

Manage and support Old Town events strategic goal

on track

Photos: Rock Hill Herald and PRT

Old Town event, Boo-HaHa was held October 31, offering safe trick or treating to the kids of Rock Hill.

5

Goal: Provide high quality electric, water and sewer services 4.70

110.71

99.99%

min

min

customer interruption

ASAI— System was available

Less than 74.74 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

not on track

on track

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 142.16 minutes SAIDI strategic goal

on track

Wastewater 2014

October

2015

2016

Raw Water

18.5 MGD

17.9 MGD 23.8 MGD

Finished Water

16.2 MGD

16.8 MGD 21.5 MGD

Average

Water Flow

Manchester Creek Treatment Plant average daily flow for October 2016 were 9.5 MGD down from 10.3 MGD in October 2015.

Fluctuations in water and wastewater use this month can be attributed to drought conditions.

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:36

2:25

Hold time

Talk time

51 Hold less than 90 seconds strategic goal

not on track

New Twitter followers

Talk less than 2:30 mins strategic goal

on track

6

Goal: Provide high quality economic development services

Maintain or increase Open for Business usage strategic goal on track

200 new jobs by 6/30/2018 strategic goal

115 Jobs created Open for Business

Lowenstein Building Second floor ready for paint abatement

271 Permits issued

Continue development of the Beachery site strategic goal on track

$22 million valuation of permits

1,040 Building inspections

Lowenstein Building Third floor paint abatement complete

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

October

Facebook Likes

15,655

10% Increase in site traffic strategic goal on track

October

Old Town Events

5

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:

15

$128

Active Prospects

million

668 Potential new jobs

Potential investment

MSI Forks Antrim • • •

$3.3 million 30 jobs Completion Fall 2016

Contribute to the success of the community's business parks strategic goal

on track

8

Goal: Provide for a coordinated transportation system that supports the City’s growth goals

Repair City roads strategic goal on track

The following street paving project has been completed: Stonewall Court from Stonewall Street to S. Jones Ave, including the loop section that begins and ends on S. Jones Ave.

Goal: Support the study and development of key city corridors

Permit Activity since November 2015

$15.4

$13.7

$273

million Cherry Rd

million Galleria

thousand Saluda

12 Month Rolling Total

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

strategic goal

strategic goal

on track

on track

Saluda See $1 million in new development strategic goal not on track

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Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

17

82%

0

6

Rehabilitations

Demolition

Neighborhood meetings

30

175

66%

Demolitions strategic goal

Neighborhood meetings

Voluntary Compliance

on track

strategic goal

strategic goal

on track

on track

20 Rehabilitations strategic goal not on track

Voluntary compliance rate

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

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Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

October

September 10%

Website Visits

64,033

increase in social media engagement

67,448

strategic goal

October

Facebook Likes

3,710

on track

17% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

600 Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

242 OWLS Club participants

Promote & encourage sense of place & civic pride strategic goal on track

Rock Hill Fire hosted Inside Rock Hill on October 6. The class learned about various aspects of the fire service including a demonstration of a rescue from a vehicle (not pictured).

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City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12