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Monthly Performance Report March 2018


Goal: Provide high quality public safety and judicial services

Attend at least 250 community events strategic goal

on track

Rock Hill Police Officers and staff rediscovered their love for Dr. Seuss as read to classes at Ebenezer Ave School on March 2 for Read Across America.

70% within 5 minutes strategic goal

on track


Goal: Provide high quality public safety and judicial services

Crime Stats Violent Crimes Property Crimes

March

31 214

February

17 206

2% Reduction in Violent Crime (Five Year Average) strategic goal not on track

1% Reduction in Property Crime (Five Year Average) strategic goal not on track

Warrants

March

February

January

Received

234

253

247

Served

243

226

245

Court Cases

March

February

New

751

717

Disposed/Discharged

Average Response Time to Priority One Calls—4.7 minutes

730

742

Priority 1 Call Response Times

March

Fire Calls

81%

Medical Calls

81%

Disposed/ Discharged exceed New strategic goal not on track

90% Priority 1 Fire Calls within 5 minutes strategic goal not on track

90% Priority 1 Medical Calls within 5 minutes strategic goal not on track


Goal: Provide high quality public safety and judicial services

7

Residential fires

348

Commercial inspections

3,434 Children contacted about fire safety

Below 0.9 fire incidents per 1,000 strategic goal

on track

0.7

12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— 3.62 fire incidents per 1,000

57% Residential Fires contained to room of origin

1,406 Adults contacted about fire safety

4


Goal: Provide high quality public works and stormwater services

100%

383

64

Potholes Repaired within 2 days

Miles of streets swept

CORH Traffic signs installed 100%

MS-4 Requirement clean basins on track

Utility cuts Repaired

Update all City owned street signs

Pothole work orders completed in 2 days

strategic goal

12

by 6/30/2018

strategic goal

strategic goal on track

ď ?

Goal: Provide high quality parks, recreation and tourism services

Total Users

March

February

January

Parks

82,888

60,277

45,900

Recreation Centers

16,230

15,797

13,174

Hold at least 2 national or international sports tourism events annually strategic goal

on track

The 2018 USA BMX Carolina Nationals were held at the Rock BMX Supercross Track, March 23—25. 5


Goal: Provide high quality electric, water and sewer services 2.64

customer interruption

ASAI— System was available

Less than 85.26 minutes CAIDI

99.95% ASAI

strategic goal

strategic goal

on track

on track

min

CAIDI—Avg

SAIDI—Avg Interruption duration

Electric Service

Less than 162.08 minutes SAIDI strategic goal

on track

March Average

Water Flow

Raw Water Finished Water

99.99%

35.57

min

2018

2017

2016

17.7

17.0

15.8

MGD

MGD

MGD

17.0

15.6

14.9

MGD

MGD

MGD

Wastewater Average March daily flow of the Manchester Creek Waste Water Treatment 2018

11.6 MGD

2017

9.9 MGD

2016

10.6 MGD

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:37

325

seconds

minutes

62

Hold time

Hold less than 90 seconds

New Twitter followers

Talk time

Talk less than 2:30 minutes

strategic goal

strategic goal

not on track

not on track

6


Goal: Provide high quality economic development services Open for Business Customers

735

718

222

864

805

751 677

Maintain or increase Open for Business usage strategic goal on track

2011-2012

200 new jobs by 6/30/2018 strategic goal

ď ?

2012-2013

2013-2014

78

Jobs created Open for Business

2014-2015

298

Permits issued

2015-2016

2016-2017

2017-2018 YTD

$62

547

million valuation of permits

Building inspections

Meet quarterly w/ State/regional economic development allies strategic goal on track

Four census tracts in Rock Hill have been designated as Opportunity Zones under a new federal tax incentive.. Opportunity Zones are designed to encourage longterm private investment in lowincome communities. www.scopportunityzone.com 7


Goal: Create a vibrant Knowledge Park area

Knowledge Park

March

Facebook Likes

18,879 March

Old Town Events

1

5.6%

10% Increase in site traffic

Increase over June 2017

strategic goal

YTD

17

not on track

20 Old Town events a year strategic goal on track

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

16

Active Prospects

Support talent development/human capital

$313 million

Potential Investment

1,574

Potential New Jobs

The Student Innovation Competition was help March 3 at Winthrop sponsored by:.

strategic goal

on track

8


Goal: Create a vibrant Knowledge Park area Work has begun, in earnest, on the Knowledge Park Action Plan. The eight actions teams work on recommendations will culminate with a community presentation on Jun 21. Keep up to day with knowledgeparkrocks.com

Hold at least one stakeholder meeting in the evolution of Knowledge Park strategic goal

on track

Goal: Support the study and development of key city corridors

$52

$2

million Cherry Rd

million Galleria

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

strategic goal

strategic goal

ď ?

ď ?

Permit Activity FY2018 YTD

$51K Saluda

Saluda See $1 million in new development strategic goal not on track

9


Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

5

4

YTD 20

Demolitions YTD 23

20

30

Rehabilitations

Rehabilitations strategic goal

Demolitions strategic goal on track

17

Neighborhood meetings

YTD 151

90%

Voluntary compliance rate

175

66%

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

The majority of open code enforcement cases are classified as a “Nuisance”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. 10


Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

March

Website Visits

February

63,583

10% increase in social media engagement

56,471

strategic goal

March

Facebook Likes

5,954

on track

39% increase over June 2017

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

257

Therapeutic Recreation participants

Provide opportunities for special populations

Add 30 O.W.L.S club members

strategic goal

on track

strategic goal on track

217

O.W.L.S. Club participants

Hold at least 2 Youth Council events per year strategic goal on track

Youth from Edinport Elementary participated in the Youth Service Day on March 17 by cleaning up Cherry Park. The Youth Service Day was sponsored by the Youth Council. 11


City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12

March 2018 Monthly Performance report  
March 2018 Monthly Performance report