March 2017 Monthly Performance Report

Monthly Performance Report March 2017

Goal: Provide high quality public safety and judicial services

Rock Hill Police Department held Coffee with a Cop from 8 to 10 am, March 11, at the Saluda Street and Heckle Boulevard Burger King.

National average— 4 minutes 35 seconds

70% within 5 minutes strategic goal

on track

Engage citizens & communicate current initiatives strategic goal

on track

Goal: Provide high quality public safety and judicial services

Crime Stats

March

February

January

Violent Crimes

43

37

43

Property Crimes

251

261

273

Warrants

March

February

January

Received

204

212

209

Served

227

220

165

Court Cases

March

February

New

827

795

Disposed/Discharged

National averages—  43% response within 4 minutes  93% response within 8 minutes

Disposed/ Discharged exceed New strategic goal

1,213

1,236

Priority 1 Call Response Times

March

Fire Calls

93%

Medical Calls

93%

on track

90% Priority 1 Fire Calls within 5 minutes strategic goal on track

90% Priority 1 Medical Calls within 5 minutes strategic goal on track

Goal: Provide high quality public safety and judicial services Priority 1 Calls by Type July 2015 to March 2017 350

320 300 302 250

200

150 Priority 1 Calls "FIRE" Priority 1 Calls "MEDICAL" 100

50

0

2

Residential fires

359

Commercial inspections

2,075 Children educated

Below 0.9 fire incidents per 1,000 strategic goal on track

0.57

12 Month Rolling Average

Fire Incident Rate

100%

90%

inspected annually

contained to room of origin

strategic goal

strategic goal

on track

not on track

Educate over 7,000 students

Reach out to over 8,238 citizens

strategic goal

on track

strategic goal on track

Fire Incident Rate— .90 incidents per 1,000

50%

Fires contained to room of origin

1,331 Adults contacted about fire safety

4

Goal: Provide high quality public works and stormwater services

100%

242

33

Potholes Repaired within 2 days

Miles of streets swept MS-4 Requirement clean basins strategic goal

on track

29

CORH Traffic signs installed 100%

Utility cuts Repaired

Update all City owned street signs

Pothole work orders completed in 2 days

by 6/30/2018

strategic goal

strategic goal

not on track

on track

Goal: Provide high quality parks, recreation and tourism services

Total Users

March

February

January

Parks

92,816

56,241

45,015

Recreation Centers

21,659

15,617

14,429

Increase the percentage of residents who rate City parks as excellent/ good strategic goal on track

The Carolina Nationals BMX races, held March 31 to April 2, set a record for number of motos (heats) held in one day.

5

Goal: Provide high quality electric, water and sewer services 14.38

CAIDI—Avg

Interruption duration

customer interruption

Less than 142.16 minutes SAIDI

Less than 74.74 minutes CAIDI

Electric Service

99.95% ASAI strategic goal

strategic goal

strategic goal

on track

on track

on track

2017

Wastewater

Raw Water

17.0 MGD

Finished Water

15.6 MGD

The average daily flow of the Manchester Creek Waste Water Treatment Plant for March was 9.9 million gallons per day (MGD). This is a decrease from March 2016 of 10.6 MGD and increase from March 2015 of 10.7 MGD.

Average

Water Flow

ASAI— System was available

min

SAIDI—Avg

March

99.97%

75.14

min

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

2:27

79

seconds

minutes

53

Hold time

Hold less than 90 seconds strategic goal

on track

New Twitter followers

Talk time

Talk less than 2:30 minutes strategic goal

on track

6

Goal: Provide high quality economic development services

Open for Business Customers 800

718

735

751 677

700 600

530

500

Maintain or increase Open for Business usage

400 300

200

YTD

strategic goal on track

100 0 2012-2013

200 new jobs by 6/30/2018 strategic goal

ď ?

2013-2014

281

Jobs created Open for Business

2014-2015

382

Permits issued

2015-2016

$14

million valuation of permits

2016-2017 YTD

1,073

Building inspections

Support the creation of new full-time jobs in the City strategic goal

ď ?

United Refrigeration 125,000 SF Expansion at TechPark with $6 Million Capital Investment and creating ten jobs.

7

Goal: Create a vibrant Knowledge Park area

Knowledge Park

March

Facebook Likes

17,023 March

*Merged Only In Old Town and Famer’s Market Facebook pages in February 2017

Old Town Events

2

15.7%

10% Increase in site traffic

Increase over June 2016

strategic goal

YTD

50

on track

20 Old Town events a year strategic goal



Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations.

18

Active Prospects

The Technology Incubator coordinated the 2017 College Student Innovation Competition on March 3.

The event was hosted

by Winthrop Student Activities office, and sponsored by Coroplast Tape Corporation.

$469 million

Potential Investment

2,242

Potential New Jobs

Provide quality economic development services strategic goal on track

8

Goal: Create a vibrant Knowledge Park area

Create a vibrant Knowledge Park area strategic goal on track

Upfitting tenant spaces at the former Lowenstein Building is underway; windows will begin to be installed shortly.

Goal: Support the study and development of key city corridors

$17.6

Permit Activity since April 2016 12 Month Rolling Total

$16.2

$3

million Galleria

million Saluda

Cherry Rd See $1 million in new development

Galleria See $1 million in new development

Saluda See $1 million in new development

strategic goal

strategic goal

on track

on track

million Cherry Rd

strategic goal on track

9

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

1

Rehabilitations

20 Rehabilitations strategic goal not on track

1

13

90%

Voluntary compliance rate

Demolitions

Neighborhood meetings

30

175

66%

Demolitions

Neighborhood meetings

Voluntary Compliance

strategic goal

strategic goal

on track

on track

strategic goal on track

Voluntary compliance rate— 70%

The majority of open code enforcement cases are classified as a “Nuisance” or “Exterior Structure—Minor”. “Nuisance” violations include graffiti, overgrown grass, yard debris, and junk/derelict vehicles. “Exterior Structure—Minor” are structure violations that requires minimal skill, labor or materials to rectify; as an example, peeling paint on a structure.

10

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

Engagement

March

February

Website Visits

72,876

63,593

10% increase in social media engagement

March

Facebook Likes

4,009

strategic goal

on track

26% 51% increase over June 2016

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

314

Therapeutic Recreation participants

Provide opportunities for special populations strategic goal

on track

Add 30 OWLs club members strategic goal on track

233

OWLS Club participants

Work with community partners to develop social opportunities strategic goal on track

The annual Volunteer Celebration was held March 9 at Southern Charm events.

11

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com 12