March Monthly Performance Report

Monthly Performance Report March 2016

Goal: Provide high quality public safety and judicial services The Collaboration against Violence Initiative was formed by the Rock Hill Police Department, m em ber s of City Council, community leaders and local clergy. The goal of this collaboration is to improve the quality of life in Rock Hill and to bring an end to violence in our community. These key stakeholders are committed to awareness, togetherness and peace.

National average— 4 minutes 35 seconds

Goal: Provide high quality public safety and judicial services March

February

January

Property Crimes

217

240

213

Violent Crimes

54

24

25

March

February

January

Received

138

114

96

Served

23

34

25

March

February

January

New

1,076

1,120

1,064

Disposed/Discharged

1,354

1,500

1,000

Fire Calls

4:58

Medical Calls

5:18

National averages— • 43% response within 4 minutes • 93% response within 8 minutes

Goal: Provide high quality public safety and judicial services

6

306

Residential fires

Commercial inspections

100%

.98

Fires contained to room of origin

Fire incident Rate (YTD)

The Fire Department is partnering with the Red Cross in a “Home Fire Campaign.” This program installs free smoke alarms throughout the community and provides residents with educational material about fire safety.

Fire Incident Rate— .90 incidents per 1,000

Goal: Provide high quality public works and stormwater services

196 Miles of streets swept

304

46

Potholes repaired

Utility cuts repaired

128 CORH Street signs installed

Goal: Provide high quality parks, recreation and tourism services

March

February

January

Parks

87,194

44,118

35,424

Recreation Centers

14,694

12,003

11,923

The new BMX parking lot, located off Eden Terrace Extension, will provide an extra 155 parking spaces in close proximity to the BMX site.

The paved parking lot will be open in anticipation of the April USA BMX Carolina Nationals. A sidewalk system will connect this new parking area to the Riverwalk property.

Goal: Provide high quality electric, water and sewer services 189 min SAIDI—Avg interruption duration

115 min CAIDI—Avg customer interruption

99.96% System was available

February

Raw Water

16.7 MGD

Finished Water

15.3 MGD

10.6 MGD WWTP Average flow

Water filter plant average daily flows from March 2015 are similar—15.82 MGD raw and 14.9 MGD finished

Goal: Ensure exceptional customer service and proactive communication through accessible, responsive, and knowledgeable employees

36 sec

2:14

Hold time

Talk time

102

92

Service requests

New Twitter followers

Goal: Provide high quality economic development services

299 Permits issued

$10.9m Valuation of permits

In March, the Technology Incubator hosted a student Business Model Competition. During this event, students had to pitch business ideas based on criteria including the readiness of the idea, a complete business model, feedback, technology, and originality. 59 students on 18 teams participated and generated a host of creative business ideas.

1,594

307

Building inspections

Plan reviews

Goal: Create a vibrant Knowledge Park area March

February

January

Facebook Likes

13,726

13,737

13,610

Old Town Events

1

2

1

Goal: Contribute to the success of the community’s business parks Continually, businesses are exploring opportunities to bring their business to Rock Hill. Here is an update on prospective companies—companies who have Rock Hill on their short list of preferred locations:

14

$111m

1,382

Active Prospects

Potential investment

Potential new jobs

Economic and Urban Development con tin ue to help with expansions through City business parks including Superior Washer (Airport Industrial), Atlas Copco (Riverwalk), Oerlikon (Waterford), Southern Charms Event Center (Waterford), and MSI Fords (Antrim).

Goal: Provide for a coordinated transportation system that supports the City’s growth goals The G-Fund and CFund paving projects were bid out in March, with the contract being awarded to Lane Construction. Work will commence in a few weeks and is slated to be completed by September.

Approximately 10 miles of roads will be repaved this year.

Goal: Support the study and development of key city corridors The Albright/Saluda Road Corridor Study is still underway. Stakeholder meetings have now been held with business and property owners, as well as neighborhood representatives. A public meeting is scheduled for April. Topics include land use, traffic, utilities, and bike/pedestrian/transit issues.

Goal: Strengthen neighborhoods through partnerships that promote community, identity, and livability

3

2

18

Rehabilitations

Demolitions

Neighborhood meetings

90% Voluntary compliance rate

Voluntary compliance rate— 70%

The majority of code enforcement cases are exterior structure issues.

Based on this information, Housing and Neighborhood Services staff have recognized that the vast majority of these cases are in homes where renters are present. Staff are currently brainstorming ways to work with homeowners and renters to address these problems.

Goal: Offer a variety of opportunities to engage citizens, build public trust, and encourage civic pride

March

February

January

Website Visits

66,610

58,744

59,041

Facebook Likes

2,353

2,251

2,147

Goal: Cultivate partnerships that encourage a wide range of cultural, recreational, and educational opportunities for all ages

247

45

Senior participants

OWLS Club participants

The Youth Council hosted Youth Service Day with over 100 volunteers helping at the Special Olympics and throughout the community.

Additionally, the Youth Council and Mayor Echols hosted a Key Influencer Event for 59 high school students in which they provided input on the future of Rock Hill.

1,542 Therapeutic Recreation participants

City of Rock Hill 155 Johnston St. PO Box 11706 Rock Hill, SC 29731 www.cityofrockhill.com